Autoplicity.com

Since this order was placed on ***, and the return was made on *** this needs to be resolved with ***Please reach out to *** to get this resolvedIm sure they will assist you with anything you need

Hello,
We apologize for the inconvenience If you wish to return he item for a refund, please do soPlease follow the return instructions below:
Return Address-
Autoplicity
*** *** ***
*** *** ** ***
*Please be sure to
write the following RMA number on the label or package to identify the return.
*** ***
Upon returning the item, please email the return tracking number to: *** to ensure credit gets issued as soon as the package arrives to our facility

Rip off companyI bought four (4) door knobsThe website said door knobs "TIMES 4." They sent ONE, and told me it was just a mistake on their web site (and that they would correct the website)They made NO attempt to fix my "situation." Still charged me TIMES the price of other websitesThey are DECEPTIVE LIARS! AVOID!

Hello,
The accounting department has emailed the customer asking to verify shipping addressThe customer will be sent a check for refund amountWe can no longer refund the credit card since its been over days and the CC company will not allow itPlease have the customer
respond tot he email sent to him, verifying the shipping address

Initial Business Response /* (1000, 5, 2015/08/10) */
*** Name and Title: *** ** *** Manager
*** Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
At the time the customer placed the order we had no more of these availableAs you can see below, we currently have this
time back in stock for the same price the customer initially paidWe have no problem honoring the priceUnfortunately the customer has already been refunded in FULL as of 8/6/2015, therefor he will need to be recharged for the productPlease give us a call and replace the order
http://autoplicity.com/73-dee-zee-red-label-series-single-lid-tool-box

Dear Mr***Thankfully, the manufacturer got back to us just a few minutes ago and confirmed that your order has been cancelled We provided a refund via the *** claim you filed which you should receive notice of shortly Please note it may take a few days for the refund to show up in your account due to processing delays If there is anything further we can assist you with please do not hesitate to contact us.Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2014/02/24) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello ***,
In regards to your order #XXXXXX we have already explained the situation to youYou have order
part number Eibach 7217.312, our vendor has confirmed that this was the exact part you have orderedThey have check every other box with the Eibach part number to confirming that there was no mix up with the partYou went ahead and scratched the item trying to install it, making the item no longer resell-ableThe vendor will not credit back the amount paid for the item since it has been damaged in the installThe item has been sent back to youWe apologize but our policy clearly states that we will not take back installed items
Initial Consumer Rebuttal /* (3000, 8, 2014/02/24) */
I have digital pictures showing the wrong part number on the part and information showing that it is NOT the correct application for my car, nor is it the part I ordered (I provided these to the vendor and to amazon payments)The vendor also agreed to refund my money, so I bought the correct part elsewhere and afterwards they decided that they would not refund, because the part was attempted to be installed and/or had too marks
Thanks
***
Final Business Response /* (4000, 16, 2014/03/12) */
Hello ***,
Sorry to hear you experienced such difficulties with our company, that's certainly not how we operateFortunately a full refund has been issued to your accountWe decided to keep the product that you installedWe apologize for the inconvenience our company has caused you
Final Consumer Response /* (4200, 13, 2014/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent me the wrong partI have provided them with photo proof of this (photo of part number stamped on actual part) showing part 7217.320r and not that I orderedTheypromised a refund, and then reniggedI have told them NOT to ship the wrong part backI have given them imperical data proving the part was wrongThey either blatantly criminal in dealing with consumers, or unbeleivably ignorant, or both
I have insisted thst they not send anything to my home but they insist they will send the wrong part again, as opposed to a refund? If they disregard my request and send something to my home unauthorized, I will noify the authorities and the federal trade comission
I will also be notifying the Attorney General of Illinois Consumer Protection division about their business practices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/04/13) */
*** Name and Title: *** ** C.SManager
*** Phone: XXX-XXX-XXXXext***
*** Email: ***@autoplicity.com
Hello,
We apologize for the inconvenienceUnfortunately the item is no longer availableWith that being said,
a refund for the difference along with shipping cost has been issued back to your accountPlease allow up to business hours for the funds to reach your account

This company has the worst customer service system I have ever worked with They shipped the wrong part for my truck I called them first their phone system tells you it is not a working number, after try after try they answer then put in a que for as long as min I did this three times for three days They tell you they will send an email or call you back they never doFinally Mike P took my call one wk later said he was sorry just busysent labels to ship back the liner and said he would ship the correct one the same dayThey even had me take pictures and send them to them they never call or email you an answer backThree days min on the waiting list I was finally asked for a different manager Hubert then he was able to take my call He explained Michael was wrong in advising the shipment would would go outIt was on hold bad from vendorThey said they just found it out He has told me he would get a full refund back to *** today and would advise MichaelNo A+ business should provide this kind of poor service and product Ordered on Dec and it is now Dec 11th Bad part of this NO Product shipping.But their Sorry I talked to five different reps called several timesemailed several times This is wrong in so many ways!

Complaint: ***
I am rejecting this response because: I have not received a refund as of 3/22/17.
Sincerely,
*** ***

We have been trying to assist you regarding this matter but you have refused all options we have provided thus farWe have offered to issue a prepaid return label or a free piof the item from your home but you have demanded a full refund before the return is even en routeYou have also used
abusive language when speaking with our team members, including threats against them personallyDespite this we have still tried to work with you to resolve the issue you reportedUnfortunately, we will at least need the item en route back to us before we can process a refund which is a standard practice across all industriesI feel we are being more than reasonable given the circumstances but if you continue to be abusive to our customer service personnel we will have no choice but to consider breaking off communications with youI strongly urge you to work with us to get the item you received returned so we can process a full refund once it is en route to usThank you in advance for your time and consideration. Sincerely,Autoplicity Customer Service

Purchased item in Oct that failed in Feb and had a year warranty
Called for warranty replacement and was talked into buying a new item and to await return instruction for defective part that would include a full refund of newly purchase item
Each time I contact them, I get a new "requirement" - last being a photo of the items I have waited over a month for this to get resolved I have emailed them at lest times
Completely unacceptable NEVER USE THIS COMPANY

The order was fully refunded as you can see here: *** in our system internally on 3/5/Please close this claim

Hello, We have authorized a return for this order and have received it in our warehouse. A refund for the amount of $has been issued to the customer as of 5/16/A 15% restocking fee was applied to the return as per our policy

I ordered a carburetor on Dec31st I have not received a response from them at allThey already deducted my account and haven't even processed the shipping yetIt has been the same status since DecI gave them originally hours to respond to my complaintAlmost days later, I get nothing, not even a "hello" just auto generated junk mailI didn't even get a response on their ticketing system
After reading the so called resolved complaints, they supposedly have an A+ rating?
Something's off here as there are quite a few people I know who have negative experiences with this site

Initial Business Response /* (1000, 5, 2015/06/11) */
Contact Name and Title: *** ** *** Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
Thanks for reaching out to usA refund for the amount of $has been issued to your account for part of the
orderBoth Baer products have been cancelled, unfortunately the remainder of the order shipped ( EBC UD- $48.18)
If you wish to see a refund for $we must get our products back
Tracking number via UPS- 1ZXXXXXXXXXXXXXXXX

Autoplicity sent an overpriced item when I found I could purchase item elsewhere for cheaper, they took forever handling my returnI never opened the box and they wanted a picture of the item, I had to pay for shipping to return AND 15% of the cost of purchase for a restocking feeI am not happy and would NEVER recommend them to anyone ever!!!

Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello,
We apologize for the inconvenienceOur site works strictly off part numbers, the manufacture does not
include the seat cover with this part number, neither does anyone selling this part number on lineIf you are not 100% satisfied with your purchase, feel free to send the seat back for a refundWe will NOT send you the seat cover you requested because it does not states that it is included in the description
Initial Consumer Rebuttal /* (3000, 7, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They include it in the picture of the product on the websiteThey should clearly note the seat does not include the cover as depicted in the picture when selling the productDeception
Final Business Response /* (4000, 10, 2014/06/17) */
We will be updating our system to display proper products from manufactures to the best of our abilityWe also do mention that images may not be of the specific product in handWe are sorry but we cannot proceed with your initial requestWe can however discount a seat if you are looking to receive one

Initial Business Response /* (1000, 5, 2015/08/10) */
*** Name and Title: *** ** *** Manager
*** Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
Hello,
A prepaid shipping label will be emailed to youA scheduled pick up will also be providedOnce the item reached our
facility a full refund will be issued