Autoplicity.com

Dear Mr*** Thank you for getting back to us with the information we requested We will be in touch as soon as possible with an update on your return request Sincerely, Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2014/05/15) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello ***,
We apologize for the inconvenience that our company has caused youThere seems to be a
fitment error on our site, this is clearly our fault not yoursWe also apologize for the delay in responseSomeone in the customer service department dropped the ball on this resolutionI can assure you this is not how we operateWe have gone ahead and emailed you a prepaid label to retrieve the incorrect partsA full refund will be issued to you once the parts are on the way back to our facilitySince you have experienced such difficulties with our company we would like to make it up to youAs a compensation we would like to offer you cost pricing on your next purchase with us
Initial Consumer Rebuttal /* (450, 7, 2014/05/15) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
This return shipment information arrived todayA further update will follow pending the refund

Two weeks after ordering a part I recieved an email informing me they could not fill my order and that they would credit my acctAfter multiple phone calls And the passing of another week there is still no sign of a refundNot impressed!!!

Initial Business Response /* (1000, 10, 2015/04/13) */
*** Name and Title: *** ** C.SManager
*** Phone: XXX-XXX-XXXXext
*** Email: ***@autoplicity.com
Hello,
We apologize for the inconvenienceA full refund has been issued back to your account as of 4/2/The
reason for the full refund is because we do not carry the item you are inquiring aboutWe cannot and will not ship you out the desired product because we do not have it availableThank you

Autoplicity.com offers competitive prices on aftermarket automotive parts and from my experience, quick shippingHowever, their business focus ends thereIf there is an issue with a part received: wrong part, damaged part, or a non-received part, the company struggles in the order cancelation, return, and refund processA good business doesn't only focus on the ability to sell products, competitive pricing, and fast shipping; they also focus on integrity of the company and customer relationship, offer fast resolutions to potential problems with purchases etcAutoplicity.com does not focus on the integrity of the company and customer relationshipA word of advice to Autoplicity.com, if you are wanting to maintain a good customer base, happy customers, positive reviews, and returning customers, you will want to: clean up your customer service, business to customer communication, return process, cancelation process, and refund processIt would be great if online purchasing was error proof but things will happen with orders in which you will have: next day order cancelations, the wrong part number ordered, damaged parts received, incomplete orders received, or even lost package through the shipping processWe live in an imperfect world, you will not always have perfect products, perfect orders, or perfect shipping, every timeHaving years of experience in retail, one thing holds true, in the retail and/or ecommerce industry you absolutely have to focus on every end: the buying, selling, purchasing experience, return process, cancelation process, refund process, and customer serviceAutoplicity.com is not a new company and with the years of practice under your belt I would expect better business practices from and experienced company like yourselfI am shocked that Revdex.com has not requested that your business practices be suspended until you can fully achieve proper return, cancelation, and refund proceduresTelling a customer to send part # ordered and pictures of the received part in a reply email and then being told that a response to the request will be received within to business hours only to never be received in that time, is nothing more than a bad business railroading tacticAn example of a good return/cancelation/refund process can be taken from Abercrombie & Finch or even the GapIf a A&F customer has an issue with a received order from the website, their customer service staff doesn't hesitate to send the return shipping information on the same day and in most cases will send you the correct or different product in which once received you will then send back the returning merchandise at the same time with the carrier and at no additional shipping cost, no run around tactics and so onFix those problems with your company and I guarantee you'll see an increase in sells, positive reviews, and returning customers

Initial Business Response /* (1000, 5, 2015/01/29) */
*** Name and Title:***t ** C.SManager
*** Phone: XXX-XXX-XXXXext
*** Email: ***@autoplicity.com
Hello ***
Thank you for reaching out to usWe apologize for any inconvenience our company may have caused
youIn regards to your item, it is shipping directly from the manufacture *** They have pushed the shipping date back to 2/due to production delays
The special holiday pricing has been honoredSince the items price has went up, BUT that does not apply to you
2/you will receive a tracking number for your order number XXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
(First I accept your response)The product has been deliveredThank you very much for your handling of this matterI apologize for involving the Revdex.com because I was given a 8-day time frame not knowing what to think whether it had been weather delays, production delays or online ad trickery before I was to have the charges removed from my CC by the 10th of Feb (the day time frame of charge) I am glad the shipping and delivery pulled through this time before Feb 5thBest of luck as the winter/ holiday bumps become smoother down the road
Final Business Response /* (4000, 9, 2015/02/03) */
Hello,
We are happy we came to a common ground and had the issue resolvedThank you for your patience and understanding of the matter

We are currently in the process of getting a damaged shipment claim filed with the carrier Once they have retrieved the package we will provide a full refund We apologize for any inconvenience this has caused. Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2015/09/22) */
*** Name and Title: Hubert ** C.SManager
*** Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
Hello,
A full refund has been issued to the customers account for the returnAs stated on customers complaint, a pre paid
shipping label has been issuedThe amount of $has been issued to the customers payment account as of 9/22/
We will not be refunding the amount of $to the customer for the inconvenienceAs per our website- Autoplicity.com does not reimburse for any labor charges, installation fees or any other related feesOnly the product purchased from Autoplicity.com is eligible for refund approval
Thank you,
Hubert

Hello, As requested your order has been cancelled and a full refund has been issued to your account as of todayPlease allow up to business hours for the funds to reach your account

Hello Michael,
We apologize for the delayThe product was received in our warehouse and a full refund will be issued for asap

Initial Business Response /* (1000, 5, 2014/11/13) */
*** Name and Title: *** ** C.SManager
*** Phone: XXX-XXX-XXXXext ***
*** Email: ***@autoplicity.com
Hello ***,
We apologize for the inconvenienceA FULL refund for your shipping charges has been sent to your
account as of yesterdayPlease allow up to hours for the funds to reach your accountThis issue has come to our attention when you initially emailed us, it seems that our website double charged you for shippingThe issue has been resolved, we sincerely apologize for your experience with us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Wow! These guys should be embarrassed by the way they do businessThey lied to me repeatedly and sent me something other than I ordered and now refuse to guarantee a full refundI should have--and demand--a full refund regardless of whether I send back what they sent meI will do so because it is the right thing to do, but only once I have a full commitment to make things rightFor what it's worth, I assure you that I did nothing other than open the previously-used box and take out the plastic bag included insideI did not open the plastic bag or directly handle any of the partsThe packaging and the parts are in precisely the same condition they were in when the package arrived
Sincerely,
*** ***

Hello,Our records show the customer had first called to cancel the order, due to "ordering the wrong parts", we unfortunately could not do this as the item(s) had shipped alreadyPlease be aware that we have refunded the customer for the part(s) that were not shipped and refunded for the part(s) he
did returnIf the customer would like to receive the part, they would need to place an order againWe have credited the customer in full. Thank you,*** ***Autoplicity Customer Service Manager

Contact Name and Title: *** *C.SManager
Contact Phone: ***
Contact Email: ***
Hello Robert,
We apologize for the inconvenienceA pre paid shipping label will be emailed to your shortlyOnce the item has been sent back a full refund for the amount of $
will be issued to your account
Shipping label will be sent to- ***

Initial Business Response /* (1000, 5, 2015/09/08) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
We apologize for the inconvenienceA refund for the difference of $has been issued to your account as of
9/8/Please allow up to business hours for the funds to reflect on to your accountThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The total cost of the order was $The refund of $plus the original refund of $brings the total to $not the original cost.If they refund me the balance of $0.45, I will be OK
Final Business Response /* (4000, 9, 2015/09/14) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
A FULL refund has been issued to the customer as requested
Final Consumer Response /* (2000, 11, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find
that this resolution is satisfactory to meI still have the low cost, generic battery waiting to be pickby autoplicity. They still have not responded to me on how they intend to return this battery
Sincerely,
*** ***

I had purchase some wheel locks from autoplicity.comThe locks did not fit my vehicleI call them and reported this to themI had to wait over a week for them to send me information on returning the items backWhen they did send me the mailing information I was not able to send them back until the next dayAs I said the items was return the next day by ***, and they only gave me days to return this itemIf u know how the mail works once a item is mail u do not have any control how the mail system worksThe items were receive in a timely manner but autoplicity.com refuse to send me any refund back for the items

Hi ***Thanks for reaching out We will be sure to refund you in full and to contact our warehouse on the defected product I will have a manager reach out to assist with next steps You will need to ship the product back at no-cost to you Once we have a tracking number, we will immediately issue the refund.We look forward to your response.Best regards,Autoplicity Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***