Autoplicity.com

As noted in our previous reply, this error resulted from invalid inventory data from our vendor We are currently working to resolve the issue but I can assure you that this item is no longer available If we were able to fulfill your order we certainly would I apologize for any misunderstanding regarding this matter

Dear Mr***I apologize for your dissatisfaction with the service you have received I took this under review and found that we had to special order the item you purchased from the manufacturer We have reached out to them to request a cancellation of your order but we have not yet
heard back We need to confirm cancellation before providing a refund since the order may have already been shipped I can assure you that once cancellation has been confirmed we will provide a refund as quickly as possible We will be in touch with updates as information becomes available. Sincerely,Autoplicity Customer Service

I sincerely apologize for the issues the customer experienced with this order We have been trying very hard to get the manufacturer to cooperate but they have not responded to any of our inquiries I have just escalated this matter to them personally and I hope to have a reply very
soon, at which point we will be able to bring the matter to a close Please note that this issue originated from a warranty issue with a product we did not manufacture and the only hois that the manufacturer is not cooperating That said, I apologize again for the delays and I can assure you that we will get it taken care of as quickly as we can

Dear *** Thank you for reaching out to Autoplicity We sincerely apologize for the issues you experienced with your order and for any inconvenience it caused Upon reviewing your order, we would like to consult with you to make this right and to resolve your concerns We are working on implementing new systems, customer service additions, and processes to help prevent issues like this one from happening again the future Again, we apologize and thank you for your business and feedbackMay you contact our Director of Customer Service to assist with your issue at: *** Sincerely, Autoplicity Customer Service

I took this under review and found that the customer placed two separate orders in error totaling $a piece We were able to get one of the orders cancelled and we provided the customer with a full refund of $ When the second order arrived it was found that the incorrect
quantity was shipped so we processed a refund of $to compensate for this At this point the customer has received all of the compensation their are entitled to so no further action is needed We apologize for any inconvenience the customer experienced. Sincerely,Autoplicity Customer Service

At no point was I being condescending, but if that was your interpretation I certainly apologizeYou had previously said you couldn't find a way to withdraw your claim and I was simply sending you a link to the instructions for doing just thatRegardless, I see that your refund was processed today so this is a moot pointThere is no need for this complaint to remain open given that you have already received what you were looking forSincerely,Autoplicity Customer Service

Autoplicity had a listing on their site for replacement lenses for KC hilites, I ordered and paid for of the part number on March Their website stated that they had them in stockI received confirmation that I placed the order and then nothing else after that March 23, I called customer support agent who stated that the order was canceled and I was refunded the purchase amount on March but I was never informed by email or by phone I just called my credit card and they confirmed that the money was refunded The customer service agent could not help me with trying to obtain the part so I then talked to a sales rep who told me the listing was incorrect and that the part was discontinued; meanwhile as I was looking on the website it was still showing they had in stockI asked if there was anything they could do for me to obtain the part because the manufacturer still makes the part, and they said no and was fairly rude about it They didn't care that their website was incorrect The service rep stated that that their IT department might have been busy and hadn't had time to update the website yet I looked on March 24, and the part is no longer on their website

Initial Business Response /* (1000, 5, 2014/04/04) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello ***,
We apologize for the inconvenience our company has caused youAs we told you in previous emails,
the items that you ordered were on a back order with a rough ETAEstimated time of arrival, meaning it is not a guaranteed dateSince you no longer wanted to wait for you order we went ahead and issued you a full refundThe refund was issued on it takes up to business days for the funds to reach your accountOnce again we apologize for the inconvenience

Initia* Business Response /* (1000, 5, 2015/01/30) */
*** Name and Tit*e: *** ** C.SManager
*** Phone: XXX-XXX-XXXXext
*** Emai*: ***@autop*icity.com
He**o ***,
We have received a** 20+ requests to cance* your order , a** submitted with a minute time frame on
1/29/It takes up to hours to contact the manufacture and confirm that your order is cance**edOnce we receive confirmation a FULL refund wi** be issued to your*** accountWe do apo*ogize for any inconvenience this de*ay may have caused you

Based on our records, the customer has the items returned back to herWe cannot accept used items back which is unfortunatePlease close this complaint, we cannot do anything more

"The advertised new parts came in preopened boxesThey had fastner marks on one dust plate with damage to it like the car had been droppedThe one disk assy that is correct has already been installed , scratches, and greasy finger prints all over(bearing and grease seals installedParts missing include second disc assy, second spindle assy, dust plate and bracketlooks to be incorrect calipers alsoextra parts include rear calipers sets of brackets and rear disc assy in a rabestos boxno labels, instuctions or invoice.Three packages came from California had been opened at least times already due to the various styles of tape holding them intactFirst phone call I talked with todd for minutes then was put on hold for hour min they hung up at that point, second call to joel has never been returned I left messagefirst call placed Friday 3:today is Wednesday, all emails seem to be very vage with no real reponce to issue? At this point not sure if I trust your percentage rating on business, percent does not seem correct at all for these jokersFyi dollars were spent on brake parts from autoplicty for my daughter birthdaySaid parts were shipped overstate line? Seems like some kind fraud to me? out of negative complaints yet they have a plus rating something fishy here too?

Complaint: ***
I am rejecting this response because: I believe this is advertisement nowhere in that add did it say this was a replacement part you have wasted my time buying from you my time mailing back to you and my time responding to your lies you make mistakes as everyone does but you do not own up to them you try to instead bullying the consumer and make them feel stupid and wether I receive the product I was supposed to or not I want to make sure that other consumers are aware of your shady business practices HAVE A GOOD DAY
Sincerely,
*** ***

There is nothing more we can add beyond what was already saidIt appears the issue has been resolved so this complaint should be closed

Hello, A prepaid shipping label has been emailed to the customer to retrieve the incorrect itemsOnce the order is shipped back to us a full refund will be issued. Return label- UPS- ***

Hello Please call the manufacture and the description for what you ordered- 90-17384. You will be told that this is just a replacement part for the winch kit, rather than a full winch kitWe did not try to cover up our mistakeYou received the exact part number that was orderedSince the time of your first complaint a full refund for $has been issued to you. Autoplicity will NOT be shipping out an additional products

Hello,
We apologize for the inconvenienceA full refund will be issued to your account by the end of the dayIt will take up to hours for the funds to reach your account You may keep the item

Contact Name and Title: *** *C.SManager
Contact Phone: ***
Contact Email: ***
Hello,
We apologize for the inconvenienceYour order has been shipped and delivered
Tracking via UPS- ***
For the delay we would like to issue you a full
refund for your shipping chargesA refund for the amount of $will be issued to your account ending in ***

Hello ***
Thank you for sending in pictures of the item returnedPlease keep in mind we DO NOT work on the weekend so we have not had a chance to review your returnA shipping label will be provided to your shortly is the mistake was on our endA full refund will be
issued to your account once the item is returned back to you

Dear Mr***Without going into too much detail, it is important to note that some manufacturers are better at providing service than others Unfortunately, in this instance they are taking a very long time to respond despite several emails and phone calls We are trying to escalate this for you today but we are at the mercy of the manufacturer I can assure you this is not a delay tactic We simply need confirmation of the cancellation before we can provide a refund It is entirely possible that the order shipped within the last couple days and we need to make sure that is not the case I apologize for any misunderstanding regarding this matter. Sincerely,Autoplicity Customer Service

Hello,
As per customers request the order has been cancelled and a full refund will be issued by the end of the day