Autoplicity.com

Initial Business Response /* (1000, 5, 2014/07/09) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello ***,
We apologize for the inconvenience our company has caused youThis is certainly not how we
operateA pre paid shipping label has been sent your email ***@gmail.comOnce the item is in transit back to our facility a refund will be issued to you for the delayed part as well as a partial refund for shippingPlease email us as soon as the item is sent back so that we can process your refundOnce again we apologize for your experience with our company

Initial Business Response /* (1000, 5, 2015/06/11) */
Contact Name and Title: *** ** *** Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
Thanks for reaching out to usA refund for the amount of $has been issued to your account for part of the order
Both Baer products have been cancelled, unfortunately the remainder of the order shipped ( EBC UD- $48.18)
If you wish to see a refund for $we must get our products back
Tracking number via UPS- 1ZXXXXXXXXXXXXXXXX

Initial Business Response /* (1000, 5, 2015/09/17) */
*** Name and Title: Hubert ** C.SManager
*** Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
Hello,
We apologize for the inconvenience causedWe have received the item you sent back and a full refund will be
issued immediatelyA total of $will be issued by the end of the dayIf there is anything else we can do to make things right please let me know
Thanks,
Hubert

Worst customer serviceThey send me a product that doesn't fit my car and in order to do a return, they want pictures of the item they sent wrongSo far it's been a week and they still haven't processed anythingWill never recommend or order from again

Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
A replacement has been sent to the customerIt has been shipped on the 7th and received on the 8thIn addition a
prepaid shipping label has been provided to the customer for the damaged item that has NOT been utilizedWe are waiting for out part backNo refund will be issued to the customer, the item was damaged during shipping which we are NOT responsible forWe do our best to provide a resolution which we did
tracking number for replacement UPS- 1Z2F2AXXXXXXXXXXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company manager I spoke to promised the part was going to be sent out on October That never happened this company has customer service valuesAdditionally I explained to the manager who lied and avoided my follow up calls that the nearest ups dropped to my house was miles awayMy vehicle was rendered unusable for days while they took there timeI will not drive miles to drop off there package unless I am compensated for my days loss of vehicle and gas money to get the package to the locationI don't know who they think they are but they will not treat me like they do the rest of their customers

Dear Mr***I sincerely apologize for the issue you experienced with your order I have processed a refund in the amount of $per your request since we cannot source the item at this time If we can be of any further assistance please do not hesitate to contact
us. Sincerely,Autoplicity Customer Service

Hello, The part the customer ordered as per manufacture part number corresponds to a skid place hardware, the customer was under the impression that a skid plate would be shippedAfter the first order the customer was refunded in full and was explained that the item ordered was NOT a skid
plate rather only hardwareThe customer then went ahead and placed yet another order for the same exact part number expecting a different itemYet again we explained to the customer that this is NOT a skid plateThe order was cancelled and a full refund was issued

Complaint: ***
I am rejecting this response because:if the claim is closed online *** will not suppot the $credit that is due to me *** are consulting that the claim must stay open in order to protect transactionI can’t control *** policy and they claim that does not prevent autoplicity from giving creditOnce credit is received I would have closed claim based on *** policyBut this is par for course blame me for their failures in just giving the creditThey got their part back but now won’t give me my creditNothing more than theft in my opinionShameful and fraudulent!
Sincerely,
*** ***

Hello,
A full refund has been issued to the customer as of 2/24/It takes up to business hours for the funds to reach the customers accountThat is completely out of our controlAll credit card providers along with market places take hours to release your fundsWe have done our part

I took this under review and confirmed that the return was mishandled by our staffWe will be processing a refund for you today that you can expect to have in your account within 3-business days due to credit card processing timeframesI apologize for the trouble you experienced and for
any inconvenience you were caused. Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2014/12/22) */
*** Name and Title: *** ** C.SManager
*** Phone: XXX-XXX-XXXXext
*** Email: ***@autoplicity.com
Hello,
Your total for the purchase was $ 23.14, therefore a refund for the full amount will be issuedYou will not
receive $because that is not what you paidA refund has been sent to your accountPlease allow up to business hours for the funds to reach your account
Initial Consumer Rebuttal /* (3000, 13, 2014/12/31) */
Payment had not been receivedWas promised in hoursHas been business days
Final Consumer Response /* (4200, 17, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is now the second missed proposalThey promised the funds transferred in business daysNow the second time around they have also missed the promised funds as a check mailed 4-business daysI don't know if this is some scam to avoid paying, or this company is just terribly disorganized
Final Business Response /* (4000, 20, 2015/01/19) */
Hello,
Thank you for reaching out to usTo clarify we did not refuse to refund your accountWe simply are not able to refund a transaction that has been placed over days agoAs stated to you 12/30/a check will be sent to you for a full refundAccounting has shipped out your check as of 1/9/Your desired resolution has been met

Initial Business Response /* (1000, 5, 2014/06/26) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello,
We have no records of an *** ***" ever placing an order with usPlease provide your order number
so we have something to reference

Hello, As per our policy we must first receive the return back before issuing a full refundThis is to ensure that the item returned is in brand new resellable conditionWe have received the item back the the customer returned, it was inspected and a refund was sent to your accounting staff
to processA full refund of $will be issued tot he customers Amazon account shortly. Thank you

Hello *** Thank you for sending in pictures of the item returnedPlease keep in mind we DO NOT work on the weekend so we have not had a chance to review your returnA shipping label will be provided to your shortly is the mistake was on our endA full refund will be issued to your
account once the item is returned back to you

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
Thank you for reaching out to usWe sincerely apologize for the inconvenience our company has caused youA full
refund has just been issued to your accountPlease allow up to hours for the funds to reach your account
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
my credit card was charged immediately after the order was placed and should be refunded immediately after cancellationA reputable company would not have charged before fulfillment of an orderIn any case, the order was cancelled on 6/7/The hours have long past
Final Business Response /* (4000, 9, 2015/06/11) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
Hello,
We apologize for the inconvenienceA full refund has been issued to your amazon account

Hello, We apologize for the inconvenienceA full refund will be issued to your account for the initial orderPlease standby by while we issue credit, please keep in mind that a refund may take up to hours before it reflects on your account

Initial Business Response /* (1000, 5, 2015/09/08) */
Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***@autoplicity.com
Hello,
As stated on ***We do not carry this item*** listed us a seller, for we have a matching part number for
this itemEvery customer that placed an order for a sander kit received pads for that is what we sell as part number CP7200SA full refund has been issued to all customer who purchased this item via ***

Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
Hello,
A full refund for your shipping charges has been refundedWe apologize for the inconvenience$has been
sent to card ending in ***Please allow up to hours for the funds to reach your account
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund issued

Hello Michael,We apologize for the delayThe product was received in our warehouse and a full refund will be issued for asap

Hello,
Since the last response, a prepaid shipping label has been provided to the customer to retrieve the package.
***
The label has been issued as of 4/4/and as of today there is still no movementNo refund will be issued until the product is sent backWe have done our part to provide the customer with a solution