Autoplicity.com

Initial Business Response /* (1000, 5, 2014/03/13) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext ***
Contact Email: ***@autoplicity.com
Hello ***,
Our site works strictly of part numbersThe product description clearly states what is included
and what is not
http://screencast.com/t/YvT7j4ifo
I understand that the title states "Roform Parts XXX-XXX LS Valve Covers, Coil Relocation Brackets and Accessories" but the product description clearly states other wiseIf you are unhappy with your purchase we will send you out a prepaid label to return the item for a full refundWe will not be sending you out the additional items you are missing because our product description states that they are not includedIf you would like to purchase the missing products we can sell them to you at cost
Final Consumer Response /* (450, 9, 2014/03/24) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
They ended up sending me the parts as descibed in their online add, and I now consider this a closed case

Initial Business Response /* (1000, 5, 2015/08/10) */
*** Name and Title: *** ** *** Manager
*** Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
Hello,
A prepaid shipping label will be emailed to youA scheduled pick up will also be providedOnce the item reached
our facility a full refund will be issued

Dear ***I took this under review and found that we have not received any contact from you regarding this matter, so we are surprised you didn't try to reach out before filing a Revdex.com complaint That said, please call us at *** or email us at ***@autoplicity.com so we can begin
the returns process Thank you in advance. Sincerely,Autoplicity Customer Service

Complaint: ***
I am rejecting this response because: I understand I spoke with *** What autoplicity is not acknowledging is the worst customer service I have ever experienced I don't need to explain AGAIN all the phone calls and emails with no response and no answer This is just plain wrong, no satisfaction whatsoever
Sincerely,
*** ***

I am sorry to hear that you had a bad experience with your recent orderAs we have explained several times by phone and by email, this item is a component kit and not a complete kitThe complete kit costs well over $2,and the component kit you purchased was sold for approximately $350.The
product description reflected that this was a component kit and not the full kitThe picture that was displayed, which was supplied by the manufacturer, did show a complete kit and we have since removed that picture from our website based on your feedbackThat being said, your demand that we send you over $2,worth of parts for the price you paid for the component kit is not something we can fulfillWe have already provided you with a prepaid return shipping label that you have refused to use, and we also offered you a $partial refund as a gesture of goodwill should you choose to keep the parts you receivedThose are the best offers we can put forth given the circumstancesWe will not allow ourselves to be extorted under the threats you have repeatedly made to take this matter to news agencies and the Revdex.comWe acknowledge that this error was partly our fault given the incorrect picture, but since the right description and product title was in place and the price clearly was not for a complete kit, you must accept some responsibility yourselfThere is nothing more we can do and we respectfully ask that you accept one of the two offers we have already madeThank you in advance. Sincerely,Autoplicity Customer Service

Complaint: ***
I am rejecting this response because:
This business is not being completely truthful about the actions that they took regarding this order or the refund process including the timeline We have received the refund and are glad to never deal with this company again They were dishonest throughout this entire transaction; and obviously their dishonesty continues
Sincerely,
*** *** *** ***

Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: *** ** *** Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
The customer stated that the battery received was defectiveWe advised that the item be shipped to the manufacture to
inspect since it is under warrantyThe manufacture tasted the battery and confirmed there is no issue with isWe can provide a copy of the results direct from the manufacture that the battery is indeed 100% goodNo refund will be issued
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never told the battery would be shipped to the manufacturerIn fact I was told they were testing it in houseI do have emails to prove those statementsNone of the excuses they provided excuse them from bad customer service and not responding to inquiriesI would still like to return the battery as I feel it is not a sound product
Final Business Response /* (4000, 9, 2015/07/31) */
*** Name and Title: *** ** *** Manager
*** Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
Hello,
After working with the manufacture and the warehouse, we have come to an agreement to have a field and destroy issued on the itemThis means that the customer can keep the product and get a full refundAll we need from the customer to move forward is the serial number on the batteryThank you
Final Consumer Response /* (2000, 11, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for refunding me my money on this battery

We will be providing the customer with a pre-paid return shipping label today that he can use at his convenience to return his order

We have nothing further to addWe cannot guarantee what fees will or will not be assessed until the return has been inspected

Initial Business Response /* (1000, 5, 2014/02/04) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXXext ***
Contact Email: ***@autoplicity.com
Hello,
You have been issued a return label for the product, once you return the item you *** be refunded for
the item that is being returned
Final Consumer Response /* (2000, 11, 2014/02/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Autoplicity's response goes "above and beyond" expectation, as the package I shipped back has not even yet been received by them yetThank you Autoplicity, and thank you Revdex.com
Final Business Response /* (4000, 9, 2014/02/06) */
Hello ***
A refund has been issued for your return package, the refund *** hit your account within the next business hoursYour refund confirmation has been emailed to you along with a refund confirmation below:
Transaction XXXXXXXXXX has been successfully ACCEPTED by the system
Below is a summary:
Refund Transaction ID: XXXXXXXXXX
Payment Method: XXXX***
Amount: USD (***)
Customer Name: *** ***

I sincerely apologize for the issue you experienced with your orderWe offer millions of parts and, in some cases, mistakes are made in terms of how products are listed on our websiteThis was not a bait and switch tactic, I can assure youI took this under review and found that we provided you
with a prepaid return shipping label yesterday, which has yet to be usedWe cannot issue a refund until the return has been received, so I encourage you to use the label as soon as possibleWith regard to your request for compensation for your time, I am afraid we cannot fulfill that. Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2014/10/03) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext***
Contact Email: ***@autoplicity.com
Hello,
We apologize for the inconvenienceSince your transaction was flagged for fraud your order was not
placed until the fraud prevention clearedWhen you purchased the item of our site, nowhere did it state that the item was in stock, it clearly states that this item ships from the manufacturePlease see link below
http://screencast.com/t/wqwPbPK54d
We apologize, but this delay was not caused by our companyWe will NOT reimburse you half of the product costIf you would like a refund for your shipping charges can be issued back to your account

I took this under review but was not able to find an order under the information the customer provided If the customer can reply with their *** order ID that would allow me to look up the specific order quickly and easily Thank you in advance

Initial Business Response /* (1000, 5, 2015/08/27) */
*** Name and Title: *** T*** Manager
*** Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
Hello ***,
Thanks for reaching out to usAs requested a full refund has been issued to your account as of todayPlease allow
up to business hours for the funds to reach your account

Hello,
A check was sent to the customer for a full refundWe were not able to refund the customers account ending in *** for the payment gateway has expired.
The check was sent to the customers address on file:
***
***
** *** ***
** *** ** ***United States

Hello,
We have authorized a return for this order and have received it in our warehouse.
A refund for the amount of $has been issued to the customer as of 5/16/A 15% restocking fee was applied to the return as per our policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,
A FULL refund for $has been sent to accountingPlease allow up to hours for the funds to reach your accountThank you

This was by far my worse experience with a retailer to dateI cannot begin to explain the length of time the issue over receiving an unshipped item has gone and the lack of care or effort the company has put in to helping me resolve this issueAt this time the item has still not arrived ( it is 1/4/) and the item was ordered in late NovemberI would strongly suggest looking else where for parts as their are MANY competitors that can offer a much more better experience
I never looked into reviews of a company for a simple drop ship order before but I will be doing this for future purchase's and I don't understand how with all these NEGATIVE reviews the Revdex.com can still issue this company with a A+ rating

Contact Name and Title: *** TC.SManager
Contact Phone: ***
Contact Email: ***@autoplicity.com
Hello,
Thanks for reaching out to usA prepaid shipping label has been provided to you***-***
Once the item is returned to us, a full
refund will be issuedThank you