Autoplicity.com

Initial Business Response /* (1000, 5, 2015/05/05) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]ext 101
Contact Email: [redacted]@autoplicity.com
Hello,
Your order has been placed yesterday. We confirmed cancellation today per request. A full refund has been issued...

to your account ending in 5520. Please allow up to 72 business hours for the funds to reach your account.

Hello,
 
Thanks for reaching out to us. A prepaid shipping label and a rma will be provided to you via email within the next 2 business days. Once the item is returned a full refund will be issued to your [redacted] account.

I live in southern NH, not too far from Boston, MA, and I was looking for 2 wheel rims for my 2008 [redacted] Cobalt. I got them for $40.11 each plus a total of $11 shipping for the cheapest (and therefore slowest) shipping method available - UPS Ground. If I had the auto service shop acquire the rims, the shop would have charged me $70-$80 for each rim. Much cheaper to do it online if you can't find a local salvage yard that has very specific auto parts available. I ordered the rims on Friday afternoon and they got to my office mid-day on Tuesday. That's only 2-3 business days! Even though Autoplicity is based near Chicago, IL, the rims shipped from Newburgh, NY, which is not too far from New York, NY. Apparently they have multiple distribution centers.
[redacted] is based near Philadelphia, PA, which is much closer to me than Autoplicity's Chicago-area headquarters. However, these 2 similar businesses both got tons of negative reviews on Revdex.com so I took the cautious approach and chose Autoplicity because it's Revdex.com accredited with an A+ score while [redacted] is not Revdex.com accredited and has a B- score. I reckon [redacted] would likely be of similar quality to Autoplicity but I have firsthand experience with Autoplicity and I highly recommend them!

Initial Business Response /* (1000, 5, 2014/07/16) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext [redacted]
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. As requested you order has been cancelled and a FULL refund has been...

issued to your account ending in [redacted] Please allow up to 72 hours for the funds to reach your account.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.I received the UPS label via email this morning and will ship this evening when I get home from work.
Sincerely,
[redacted]

Hello,
 
The payment gateway will not allow us to issue a refund for the order is over 30 days old. We will be shipping out a check for the refund amount to the billing address on file. The check will be going out today. Shipping from Morton Grove IL, please allow up to 5 days for the check to get to you.

Hello,
 
The missing part that the customer did not receive its out of stock. Therefor a full refund has been issued to the customer. We cannot and will not keep the customers money for a product that is not available. We apologize for the inconvenience but we cannot fulfill your...

order.

Contact Name and Title: [redacted] C.S. Manager
Contact Phone: [redacted]
Contact Email: [email protected]
Hello,
Since the order was flagged for fraud and you do not wish to confirm your information the order will NOT be placed and a FULL refund will be issued to you....

[redacted], Please take a look at the screen shot here: https://screencast.com/t/bptPaqfQ . Our paypal account has been debited and you need to contact them to get your funds. We are at their mercy as the payment processor.

Hello,
 
No refund was issued as of yet for the tracking number shows the item has not reached out facility as of yet. Once the item is on our possession, the item will be inspected and a refund will be issued upon approval....

 
Tracking- [redacted]

Initial Business Response /* (1000, 5, 2015/01/02) */
[redacted] Name and Title: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext 101
[redacted] Email: [redacted]@autoplicity.com
Hello,
Thank you for reaching out to us. Your order has been cancelled and a full refund has been issued to your...

account as of 12/30/2014. Please allow up to 72 business hours for the funds to reach your account. Below is a refund transaction ID to confirm your refund.
Refund transaction ID- XXXXXXXXXX

Dear [redacted]I reviewed our interactions on [redacted] but only found one instance from 6/22.  We responded to that request by indicating the order was outside of our return policy, since it was placed so long ago.  If [redacted] sent you a communication that said something to the contrary that was outside of our control.  There is nothing more we can do in this instance since it is now a warranty issue that will need to be handled through the manufacturer.  This is a standard practice for companies that sell products on behalf of manufacturers.  We cannot be expected to accept returns outside of our return policy period, especially when this much time has passed since that point.  Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2015/07/01) */
[redacted] Name and Title: [redacted] Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. Since we cannot fulfill your order a full refund has been issued to your account....

Please allow up to 72 hours for the funds to reach your account. Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the refund, but think you need to fix your website and not boast that you have the fastest shipping and everything in stock! You obviously didn't. I also think you need to work on your customer service and respond to emails, posts, and complaints or concerns. You have a area for it on the web, but no one gets a call back! Also your phone support line. I was next in the queue for assistance and still waited over an hour before I hung up.
I was really hoping to have a great relationship with you living in the same state just a county over. But you only have one chance to make a first impression.

A full refund was issued to the customer through Paypal on 8/6/2016. The transaction ID for this refund is 
initial;">[redacted] Due to a technical error the order never came through to our system. Once we found the order it was refunded.

We addressed the issue in the initial Revdex.com response. A prepaid shipping label was provided to the customer to send the item back to us. Once received a FULL REFUND will be issued to the customer.  Label has been issued 4/27 and has still not been used.

A pre-paid shipping label will be issued to the customer to return the item. Once we receive the item we will provide a full refund to the customer and not charge a restocking fee.

Due to an error on our website two items were listed with the same model number. Unfortunately, at this time we cannot obtain the item the customer is requesting. We have provided the customer a prepaid shipping label to return the item. A full refund will be provided once the item has been...

inspected.

Initial Business Response /* (1000, 5, 2014/12/24) */
[redacted] Name and Title: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext [redacted] Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused you. We can assure you this is not how we operate. In...

regards to your complaint, a FULL refund has been issued to your account. Please allow up to 72 business hours for the funds to reach your account. Thank your for choosing Autoplicity. Happy Holidays!

Initial Business Response /* (1000, 5, 2014/12/05) */
[redacted] Name and Title: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext 101
[redacted] Email: [redacted]@autoplicity.com
Hello,
The acquisition by the customer is false. The customer did not place the order on "Cyber Monday" the...

order was placed Thursday December 4th, a screen shot of the order transaction can be provided.
The price on the site was incorrect, we admit to the pricing error on our site. As per our conversation, the customer was guided to our policy where it clearly states "There may be occasional price mistakes on the site, and we reserve the right to cancel and refund these orders."
The customers order was cancelled and refunded the same day the order was placed. We apologize for the inconvenience, but we have done everything to ensure the customer is not kept in the dark about his order.

I took this under review and found that the refund we processed for you back on 8/22/17 failed due to a system error within [redacted], which is where your transaction was processed. I have processed the refund again today so you should see it in your account within 3-5 business days depending on how...

quickly [redacted] processes it. I apologize for any inconvenience this has caused and I appreciate that you brought it to our attention. Sincerely,Autoplicity Customer Service