Autoplicity.com

Hello,
Please take a look at the tracking number for your order.
 
[redacted]
*
As you can see the item was shipped the same day the order was placed. Unfortunately the carrier has lost your package, for that we apologize but it is out of our control. A...

claim needs to be open with the carrier to get the funds back for your order. A full refund has been issued to your account so you can reorder the item and get it promptly. We will take care of the claim on our end.

Dear Mr. [redacted] I reviewed our records and found that we did not receive a reply from you after we sent you an email to request additional information about your return.  I only see one ticket in our system from your email address, the one we did not receive a reply to.  If we...

had received a reply I can assure you that we would have provided you with the service you expected to receive.  I apologize for any misunderstanding regarding this matter.  In order to proceed we will need you to reply to the email we sent to you on 9/21/2016 with the following information1. Your order number2. First and last name the order was placed with3. Reason for the return4. List of item(s) you would like to return5. The condition of the merchandise (i.e. still new in box, box opened but product not used, box opened and product used, etc)6. Picture(s) of the merchandiseOnce we have this information the agent assigned to your ticket will procure an RMA number and then your order can be returned to us for a refund.  We look forward to receiving your reply and helping you get this matter resolved.  Thanks in advance.  Sincerely, Autoplicity Customer Service

I ordered a 470 dollar set of [redacted] shock absorbers on May 4, 2015. Received notice, finally after three attempts to find out where the order was, that they were shipped on the 14th of May. Received the order on 18 May. Reported one of shocks was wrong on May 19. Sent pictures as requested and described the problem on the 19th. Told on the 23rd of May to disassemble a part from the shock (trunnion...probably a 10 dollar item) and send it back and when they were notified it had been shipped, they would send the correct part. They waited until the wrong part got back prior to shipping the replacement on 5 June. I received the replacement on 8 June. Disassembly and reassembly was a cost to me and if they damage the shock absorber putting it back together that risk/cost is on me. Terrible, terrible service from beginning to end from both Autoplicity and [redacted] ( who will be my next negative review). I have an additional out of pocket cost of $170 dollars to the shop doing the work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11092485, and find that this resolution is satisfactory to me. A full refund was credited back to my method of payment on 01/22/16. Thanks for your involvement in this matter.
Sincerely,
Anthony [redacted]

I took this under review and found that there was a communication breakdown that prevented your issue from being resolved.  We have since followed up and provided you with an RMA# which you can use to return your order to us for a refund.  I apologize for any inconvenience this has...

caused. Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2015/04/16) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
Thank you for reaching out to us. We apologize for the inconvenience our company has caused you, this is...

certainly not how we operate. A refund for the missing parts totaling $67.47 has been issued to your account. Unfortunately no refund will be issued for the parts that you confirmed receiving. Although at this time we would like to issue you a refund for the shipping cost for the amount of $21.70 along with a 10% off coupon on your next purchase. Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept company proposal because of their good motivation to assume their responsibility towards their clients.
Final Business Response /* (4000, 16, 2015/05/04) */
Hello,
According to our records 2 refunds have been issued to your account. The initial refund for $67.47 and the second refund for $21.70. Please stand by as I have the accounting department confirm. Also all necessary notes have been made to honor a 10% discount on your next order.
Final Consumer Response /* (2000, 18, 2015/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just received a notification of remaining refund from Amazon. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Will never order from Autoplicity again!! Ordered some tools from them online, when I received them it was not what I ordered. They explained that there must be a mistake on their web-site because the picture and the actual item were not the same item. I requested a return label (finally received it after 3 phone calls). Sent the items back in June ... it is now August still no refund. I've contacted them several times via telephone and e-mail...and have gotten nothing but the run around. What a crock of [redacted]!!! And the gal that is the "returns specialist"....not sure how she sleeps at night knowing that the company she works for treats people the way they do.
Read the reviews and never order from this company!!!

Hello, The customer ordered a Superwinch 90-17384, which is a replacement part for a winch. Our website shows a picture for a complete winch for this part number WITH the declaimer in our policy stating that pictures are just for reference, actual item may vary. The customer was under the...

impression that he will received a $600+ winch for the $.34 cents he Paid. Clearly this was not the case. Since we acknowledged the customers disappointment we issued a full refund to the customer for the part and shipping charges. We will NOT be shipping the customer a complete winch kit. The customer can call the mfg and confirm that the part number ordered-   90-17384 is just a replacement part not a full winch kit.

Hello,
 
Refund of $20.87 will be issued to the customer account. We apologize for the inconvenience.

I returned a part and they received it December 9th. It is now December 27th and I still do not have my 500.00 refund. What makes it even worse is they did this to me over Christmas. I called numerous times and they kept telling me it is processing. The last day I called was Christmas Eve. They said I would have it by the end of the day lies!

Initial Business Response /* (1000, 5, 2014/08/25) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused you. As requested, your missing part has been...

over nighted to you. Here is your tracking number- [redacted]XXXXXXXXX. Item is scheduled to be delivered today.

Dear Mr. [redacted]I apologize for the issue you experienced with your return. Our warehouse manager was hospitalized last week so we are playing catch-up with returns. We found your return today and have processed a $174.95 refund this morning.  Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2014/07/15) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience that our company has caused you. We will take full responsibility for...

the mistake made on your site. A FULL refund will be issued to you account today. Unfortunately since you paid via Credit Card, the system cannot refund you more than what you have been charged. A refund $48.59 will be issued to your account. Please 72 business hours for the funds to be available in your account.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
well my paypal is [redacted]@yahoo.com if u can add the amount I need to buy a new one. thank you!
Final Business Response /* (4000, 9, 2014/07/17) */
Hello,
A FULL refund has been issued to your account as of 7/15/2014. Please allow up to 72 hours for the funds to reach your account.

Hello,
Thank you for bringing this to my attention. I see that there is no support ticket open for this order. Not to worry Ill set one up for you. Simply respond to the ticket with the information requested. It seems that the item in the package was switched? For that we apologize....

A prepaid shipping label will be provided to you via support ticket once all information is gathered. 
The support ticket will be open with the following email- [redacted]

Hi [redacted]Thanks for reaching out.  We will be sure to refund you in full and to contact our warehouse on the defected product.  I will have a manager reach out to assist with next steps.  You will need to ship the product back at no-cost to you.  Once we have a tracking number, we will immediately issue the refund.
We look forward to your response.
Best regards,Autoplicity Customer Service

Hello,Thank you for reaching out to us. We apologize for the inconvenience but allow me to shed some light on the situation. The order placed was for 2 items- Centerforce [redacted] and Centerforce [redacted] When requesting this order to be cancelled, the manufacture (Centerforce) confirmed the...

order to the cancelled BUT shipped the products out. This is was caused the delay and the confusion. We were set you issue a refund right away BUT since the order already shipped, we needed to redirect the package back to our facility in order to so so.  Finally after 3 days back and forth with the manufacture were we able to redirect the package. Promptly after a full refund was issued. The refund transaction ID is listed below, being issue to card ending in [redacted].Refund transaction ID- [redacted]

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: [redacted] T. C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
As per our website, under conditions of use it clearly states: "There may be occasional price mistakes on the site, and...

we reserve the right to cancel and refund these orders. You will be contacted for a way to pay the proper price if possible."
The customer placed an order 9/26 at 2:49pm. The order was cancelled and refund 9/26 at 6:27pm, about 4 hours after placing the order. Since the customer made a payment via [redacted] the refund was instant.
We have not withheld the customers funds for a week as stated by the customer. The screen shot below is directly from PayPal showing both transactions completed withe same day.
[redacted]
We apologize for the inconvenience we may have caused, but we don't believe we should be "shut down" for not fulfilling a $19 order that was reimbursed almost instantly.

Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused you. The reason your order was cancelled and...

refunded is because the item is no longer available. We would love to fulfill your order but it it simply not possible.
The item has been removed from our website.

We have issued a call tag to have the damaged item picked up and returned to us. Once we receive confirmation from the carrier that the item has been picked up we will send out two new carburetors. We have left a voicemail for the customer and will continue to update him via email.