Autoplicity.com

Dear Revdex.com,I have asked you to review this response given the escalated nature of what has transpired. The customer is correct that there were delays in the processing of his order. We provided him with a full refund yesterday, although it will likely take a couple days for that to show up in his...

account. He has been very abusive to our representatives and sent 15 inappropriate emails to us yesterday alone. He has been making threats and contacting our suppliers to disparage our business. The customer himself noted that he "lost his mind", and we feel that is an accurate description of what has happened. As I noted earlier, the customer has been provided with a refund so there is nothing more we can do here and we would prefer not to communicate with him any further given the circumstances. We would also prefer that his comments nor our response not be made public.Sincerely,Autoplicity Customer Service

Dear Mr. [redacted]
 
I reviewed our records and...

found that we did not receive a reply from you after we sent you an email to request additional information about your return.  I only see one ticket in our system from your email address, the one we did not receive a reply to.  If we had received a reply I can assure you that we would have provided you with the service you expected to receive.  I apologize for any misunderstanding regarding this matter.  In order to proceed we will need you to reply to the email we sent to you on 9/21/2016 with the following information
1. Your order number2. First and last name the order was placed with3. Reason for the return4. List of item(s) you would like to return5. The condition of the merchandise (i.e. still new in box, box opened but product not used, box opened and product used, etc)6. Picture(s) of the merchandise
Once we have this information the agent assigned to your ticket will procure an RMA number and then your order can be returned to us for a refund.  We look forward to receiving your reply and helping you get this matter resolved.  Thanks in advance. 
 
Sincerely,
 
Autoplicity Customer Service

Complaint: [redacted]
I am rejecting this response because: Only because the matter is still not quite settled. I did get an initial response to this problem via email on 9/14/16, but that response failed to recognize that I was shipped the incorrect parts. I responded with a very clear email stating the problem (again) and did get a reply that they would be sending a new "call tag" to have the incorrect parts picked up. I did receive this new cal tag yesterday and will be shipping the incorrect parts back today. 
My reason for not accepting the response made by the business is simply because I still do not have a refund or the parts that I ordered. I do realize that they are being more responsive now that the Revdex.com is involved, but this has now stretched out to a week shy of two months. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/07/29) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We do not offer any coupons that give 20% off total. The coupon that you received in the pop up window...

was for 20% of shipping- 20offshipping or 2 off total- 2offtotal. We will NOT honor a coupon code that never existed. If you would like we can apply one of the 2 coupons stated above.

Complaint: [redacted]
I am rejecting this response because: I have had to daily check for my refunds and still have...

one pending also there has been no change to the ad showing it was a mistake on pricing which shows intent as well as other products on their site having super low pricing. I am still waiting for a resolution other than the refunds. I have lost business sales opportunities as well as others I sent to their website so my reputation is also been affected. 
Sincerely,
[redacted]

Hello, Your order has been cancelled and a full refund for the amount of $36.20 has been issued to your account as of 2/3/2016 via check. The payment gateway has expired fort he order is over 60 days old, meaning we could not issue a credit back to the CC.

Initial Business Response /* (1000, 5, 2014/02/26) */
Contact Name and Title: Hubert ** C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for all the inconvenience. A refund has been issued to you as of 2/25/2014. Please...

allow up to 72 hours for the funds to reach your account.
Thank you,
[redacted]
Customer Service Manager.

Dear Mr. [redacted],
 
I apologize for the difficulty you experienced with this order and the resulting return.  We will be in touch shortly with an update on your return, which will be sent at no additional expense to you....

  
Sincerely,
 
Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2015/08/27) */
[redacted] Name and Title: [redacted] T. [redacted] Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello [redacted],
Thanks for reaching out to us. As requested a full refund has been issued to your account as of today. Please...

allow up to 72 business hours for the funds to reach your account.

Hello,
 
 
We have tried to issue a full refund to the customer but cannot via payment method because it is expired. An email has been sent to the customer requesting verification of shipping address so that we can send out a check for the full refund amount. We have...

still not heard back from the customer. We would love to resolve this issue once and for all, we need to send out a check.

Hello,Thanks for reaching out to us. Order number [redacted] has been refunded in full back to account ending in [redacted] as of 3/18/2016. Below is the refund transaction ID- [redacted]Please let us know if there is anything else we can do for you.

Hello, A full refund has been issued for ALL 3 orders for the amount of $144.27. We cannot ship desired item for we do NOT carry it. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/11) */
[redacted] Name and Title: Hubert T. C.S. Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
Order # XXXXXXX is not in our system. Our order numbers consist of 6 digits rather than 7, also the email...

[redacted]@gmail.com was never registered as a customer on our site. We have no record of this order. Please double check your content and get back to us. If you are indeed our customer, we are more than willing to work with you to rectify the situation.
Please provide us with the following information:
1. Name on order
2. 6 digit order number
3 E-mail used to check out.

Hello,
 
Thank you for reaching out to us. A full refund has been issued to your account as of 4/21/2016.

Hello,
 
A chargeback was filed for this order, therefore my accounting team is working with the customers CC team to issue a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I ordered a trailer hitch for my 2002 cadillac eldorado 40.00 plus shipping what you sent was not a trailer hitch I want my money refunded

DON'T DO BUSINESS WITH AUTOPLICITY.
I ordered parts and received on time, 2 weeks later had a car accident and car was totaled. So I called to return the parts, but I was on hold for over 45 minutes the first day and did not get any where. So I called the sales and they told me that they can't help me because this is sales, I have to talk to returns. I called the 3rd day and finally I got through. She told me that she will email me with the return info and I asked why I could not get info through Return site on their webpage, she said it down.
I get an email from her saying that in order to authorize for return and create a return order, she has to see picture of the parts in the box and outside the box.
I never heard of this before. they give you hard time for the return and then you say to yourself that its not worth the hassle and ended up eating the cost of the parts.
This place is unbelievable, never had this kind of experience before. Pay little extra and get piece of mind.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Although they finally refunded, it was after 4 phone calls, a dispute filed with my bank and filing a complaint on here. To contradict the business statement that they didn't show it in there system, each time I called the rep acknowledged the order and said it showed cancelled. 
Sincerely,
[redacted]