Autoplicity.com

Dear Mr. [redacted] We certainly appreciate your feedback.  While your personal interpretation of our Best Price Guarantee might not match what it actually represents, at no time and in no way have we represented it as a price match guarantee.  We will not be making updates to how this information is communicated on our website at this time.  That said, we apologize again for any misunderstanding regarding this matter and for any inconvenience you have been caused. Sincerely, Autoplicity Customer Service

Beware all of you potential customers. I bought a product from this Autoplicity and had to return it as it was the wrong part. I have been battling with them to issue me credit and it has been a war. Their claim on the website of "No Hassle on Returns" is a magnanimous lie. They have been giving me the worse runaround I have ever had with any company when returning a product that I practically did not take out of the package. These guys are nothing short of the worse.

Initial Business Response /* (1000, 5, 2014/06/03) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext [redacted]
Contact Email: [redacted]@autoplicity.com
Hello,
A pre paid shipping label has been sent to the customer for the damaged part. Also a new order has been...

submitted for the customer. Tracking number will be provided once they have shipped.

Hello, Please provide us with return tracking information. Once the item is back at our facility a full refund will be issued to you.

Hello,
Thank you for reaching out to us. We apologize for the inconvenience but allow me to shed some light on the situation. 
The order placed was for 2 items- Centerforce [redacted] and Centerforce [redacted] When requesting this order to be cancelled, the manufacture...

(Centerforce) confirmed the order to the cancelled BUT shipped the products out. This is was caused the delay and the confusion. We were set you issue a refund right away BUT since the order already shipped, we needed to redirect the package back to our facility in order to so so.  Finally after 3 days back and forth with the manufacture were we able to redirect the package. Promptly after a full refund was issued. The refund transaction ID is listed below, being issue to card ending in [redacted].
Refund transaction ID- [redacted]

Would not recommend or use for any reason. Did not ship for 7 days but took money on day one for parts that were supposedly in stock. When I called for status they did not have any whatsoever. Place sounds like a scam but definitely does not give a damn about customers or their time.

Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused you. The Bilstein parts you have ordered are...

still on back order with no ETA. Your cancellation request has been submitted as of yesterday. Once authorized you will receive a refund for the canceled parts. Once again we apologize for the inconvenience. If there is anything we can do to offset your bad experience with us please let it be known.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one from this company has contacted me yet. Were it not for filing a Revdex.com complaint I would still not know the status of my order. I still have not received a refund. I have disputed this transaction through [redacted] as well. This merchant has my contact info yet no one has made even the slightest effort to communicate. Terrible excuse for customer service. I will not accept this response as it is nothing more than a shallow apology and an empty promise.
Final Business Response /* (4000, 13, 2014/07/07) */
Hello Scott,
We have taken care of this on the phone Thursday afternoon. You have been refunded for all the parts you have not received. NO additional refund will be issued.
Final Consumer Response /* (4200, 11, 2014/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can not accept this business' proposed resolution because they have clearly demonstrated to me that they can not be trusted. The unfulfilled promise of a refund is no resolution. I requested a refund a week ago and still nothing. Again; Either refund my money or provide me with the goods I've already paid for.

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: Hubert ** C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. It does seem that the order shipped via UPS ground instead of the next day air. We...

will be more than happy to issue you a FULL refund for the shipping cost of $69.64.
If you wish to receive a FULL refund of $181.26 the item will need to be returned. Please let us know how you would like to proceed.

Hello,
A prepaid shipping label has been emailed to you. A full refund will be issued once the item is returned to us. We apologize for the inconvenience caused.

Hello, The customer has been issued a full refund for this order. No additional parts will be shipped to the customer.

Shipped wrong part, then refused to ship right part despite showing stock on their website. Finally had to accept a refund even though what I wanted was the right part for the price I had been charged.

Complaint: [redacted]
I am rejecting this response because the blue graphic with the words "Best Guarantee" next to the words Best Price Guarantee remain misleading and confusing.  Upon asking no fewer than ten people how they interpreted this graphic and adjacent text they unananimously stated they feel it signifies Autoplicity.com is offering the best price in contrast to other vendors.  When I asked about their likely reaction to finding one or more competitors with a better price for a given item, they readily stated they would feel Autoplicity.com was deceitful in using this Best Price Guarantee claim.  No one felt this Guarantee clearly and readily indicated Autoplicity.com was simply offering the best price they could.It is important this business realizes how buyers are interpreting this Best Price Guarantee--far from Autoplicity.com's explanation.  Ideally this merchant should delete this graphic and text from its website as they are misleading and inaccurate.  If they refuse to do so, at the very least they should insert a link at the graphic - text location that takes the potential buyer to a complete explanation on a separate page.  As a member of the Chicago Revdex.com, if the member refuses to make any adjustments, the reputation of the Chicago Revdex.com would be negatively impacted.  Hopefully they will agree to make an adjustment as their inventory and website are otherwise excellent.Please inform me regarding Autoplicity.com's decision.  Thank you for your time and attention.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11138115, and find that this resolution is satisfactory to me.
Sincerely,
Mike [redacted]

Bad customer service, horrible return policy, incorrect catalog, wrong part numbers. Generally a poorly run company operated by what seems to be people with no business being in the business.

Hello,
 
Thank you for reaching out to us. A full refund has been issued to the customers account as of 3/10/2016 to account ending in [redacted]. We apologize for the delay.

How on earth is this a A+ company with 51 bad reviews and 5 good???????
I am so tired of being ran around and handed off to others in this company. I am so tired of people who say I will call you back in an hour or I will call you back today. Here we go again for the 4th day. I was told I would recieve a call back today and now the office is closed with no call back. I am tired and frusturated. I just want my money back. I ordered a tool on 10/10. Back ordered will ship 10/26, then 10/27, then not sure when it will ship. Cancled on 10/31 my request will be processed in one busniess day. 11/1 called, Will have to check with the warehouse, we will call you back. Nothing 11/2 we will have to check with the warehouse and call you back. Again, nothing. 11/3 this order hasnt shipped. I will have to talk to the person processing this cancelation and call you back. I asked, " you promise to call back today?!" Yes was the response. Now, youre closed with no call back. This is ridiculous. I really am a very friendly person but this is my hard earned money that I need returned. I don't understand why I need to chase this so much. They owe me less than $40!!!!! I should have known better then to think I found a $180 tool for less than $40. With all of the run around I have been getting, I'm starting to think that there never was a "backorder" They are just taking money from good honest folks. I work hard for my money and we dont have a lot of it. We finally brokedown and paid the full price from another reputible company, same brand and they werent backordered! It was here in two days. I have contacted them again today through email and [redacted]. I will not let this issue rest. Should have read the reviews first.......

Initial Business Response /* (1000, 5, 2015/09/22) */
[redacted] Name and Title: Hubert ** C.S. Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
A full refund for the amount of $300.65 has been issued to the customers payment account as of...

9/18.
Thanks,
Hubert.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Completely untrue statement from Autoplicity. I talked to another customer service representative yesterday (09/21/15) and he claimed that the first representative failed to complete his job and the second representative failed to "mark the order as Cancelled" when I requested on the 18th and my refund should be issued within a couple of days. He also stated that had I not called both times that the order and funds would be kept by them indefinitely. Still waiting on refund to be processed.
Final Business Response /* (4000, 9, 2015/09/23) */
[redacted] Name and Title: Hubert ** C.S. Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
As stated above, a full refund has been issued as of 9/18. Below is the refund transaction ID. Feel free to contact your credit card provider to confirm.
transaction id - [redacted]
Final Consumer Response /* (4200, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your internal transaction ID is useless to anyone but you. As stated above, it's impossible to have a refund that was issued on the 18th because when I last talked to your customer service rep on the 21st, the transaction wasn't even cancelled yet. Your lies are not helpful, your business practices are borderline criminal and have cost me a great deal of lost income. When/if I see the funds back in my account, I will close this complaint.

Hello,
 
A full refund has been issued for ALL 3 orders for the amount of $144.27. We cannot ship desired item for we do NOT carry it. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/04/22) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
Order XXXXXX- Website clearly states " Call for availability" this item has been discontinued by...

the manufacture. You have been notified that the product was discontinued less than 48 hours after placing the order. Followed by a full refund.
Order XXXXXX- The quantity available on our site reflects the manufactures stock. Our warehouses did not have this part in stock at the time of your order. You also have been notified of the situation and given a 30% refund in shipping for the inconvenience. Soon after you chose to cancel the order for a full refund rather than wait for the shipping ETA given to you.
We apologize for the inconvenience, but you were not kept in the dark, customer service kept you updated. We cannot help it if the product is no longer available, this is why we state on the product page to give us a call for availability.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Part I don't understand is how you manage to maintain Revdex.com's A+ rating. 2 out of 3 orders placed by me ended up to be bogus. Showing amount of items " in stock " does not reflect actual quality on hand and using Google after the fact I found numerous complaints regarfing same issue. Thete is plenty of fish in the sea and if I was not mislead by your item availability claims I would not have wasted my time waiting (I'm rreferring to my order where I waited 5 weeks for item supposedly in stock).
Bad business practice or simply lack of ability to maintain you databases, either way, business striving for A+ rating should do much better. At this point I don't need a part anymore but strongly feel that complaint shoulb be seen by a potential customers.
Final Business Response /* (4000, 9, 2014/04/24) */
[redacted],
Once again we apologize for the inconvenience, but we stand by what it states on your site " please call for availability ." Please let us know if there is anything else we can do for you.
Final Consumer Response /* (4200, 11, 2014/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2 weeks later , with " Show ONLY IN STOCK " filter applied your site STILL showing 1 item left in stock.
This enables your site to come up on top in search engines and misleads people just like you mislead me, more than once. Items are either in stock or they are NOT. If it takes you TWO WEEKS to figure out what you have and what you don't, you should ask yourselves if you are in the right business.