Verizon representative spoke with [redacted] and apologized for his billing concerns with the DCT700. She advised him the STB has been removed from his account on order [redacted] We also issued credit on his May bill. I will follow up his 6/[redacted] bill to ensure he has the correct billing. [redacted]...
[redacted] was very thankful and had no other questions.
Upon receipt of this complaint and after careful review we confirmed that this account should not have been billed. A credit was issued in full to zero out the bill and a request has also been sent to have this removed from the credit report ( AUD Control Number [redacted] ). A...
copy of the letter will also be sent to [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me PROVIDED all parts have been done. The place we are at right now is I have sent the camera back and am now waiting to have the amount credited to my account. Also I have a concern over a conflict between this response (that the postage has been prepaid to return so it will be at no cost to me) and the paper on the prepaid postage (it says that once it arrived that I will be billed a certain amount based on the weight). Could you look into this?
The customer’s former Verizon account, Account Number [redacted], with the balance of 71.58 is a SOLD account. The customer needs to contact the purchaser of the account; Orion Portfolio Services at the phone number ###-###-####. This account was sold on 06/**/2015. Verizon is not credit...
reporting this customer as the rights to the account are no longer owned by Verizon.
Please note Verizon does not guarantee Wifi/Wireless speeds. Verizon’s speed disclaimer is outlined in our terms of service and provided to all data customers. The speed of the Service will vary based on network or Internet congestion, your computer configuration, your use of Fios TV video on...
demand service, the condition of your telephone line and the wiring inside your location, among other factors. Our records indicate that on January **, 2016 a technician was dispatched trouble ticket number [redacted]. The technician replaced the router and installed a Wifi/Network Extender. On January **, 2016 a representative from our Fiber Solutions Center spoke with [redacted] regarding her concerns. During this contact, [redacted] acknowledged the above dispatch on January **, 2016 and that the Fios Data issue was resolved when the extender was installed. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at 1/###-###-#### EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
Company records show that the customer had a final balance under account number [redacted] for $152.38. The customer was promised this would be credited when he reestablished Verizon service. The credit was not issued as promised. In response to this complaint a request to have the account...
credited was submitted on 12/**/17. The credit was issued and finally applied to the account on 1/**/18 creating a zero balance. On 1/**/18, Verizon submitted a request to have the account removed from the customer’s credit report. It can take up to 3-5 days for the account to be removed from the credit report (longer if no Social Security Number is provided). Third-party resellers used to view credit reports can take 60 days to receive the updated information. A letter confirming the deletion of this account was sent to the customer via US mail to: [redacted]
Initial Business Response /* (1000, 7, 2015/08/14) */
CONFIDENTIAL COMMUNICATION
August 13, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We have certain procedures in place to assist those who claim unauthorized activity on their account. Ms. [redacted]'s account was referred to our Credit Risk Department for further review as a result.
Their records confirm that one of their representatives first spoke with and advised Ms. [redacted] regarding her claim on June 23, 2014. Ms. [redacted] stated to the phone agent that her then spouse ordered without her authorization the Simply Calphalon 14-piece Hard Anodized Cookware Set via the Fingerhut website. As her spouse did not have an account with us to transfer the balance to, the agent advised Ms. [redacted] that her best recourse was to file a police report for identity theft/unauthorized purchase activity or have the spouse fax a signed/dated statement assuming responsibility for the orders and the required payments owed on them.
To date, we have no record of receiving either the faxed statement or police report. Please understand that without a police report we will be unable to perform the necessary investigation and Ms. [redacted] will remain responsible for payment.
While we sympathize with Ms. [redacted]'s situation, we are applying the policy the same for her as we would for any customer with similar circumstances. To expedite, Ms. [redacted] may fax a copy of the police report or a written statement from the spouse to [redacted], Attn: Andy or via regular mail to [redacted]., St. Cloud, MN 56303. Once received, we will further investigate this matter.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 9, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A charge was made on the account that wasn't authorized & my aterney faxed a letter. Steve will not take responsibility for the charge. Since the company authorized the charge, and the order said "[redacted]" & there is no [redacted] on the account. It was their mistake they need to reverse it whether it's $5 dollars or $500.
Final Consumer Response /* (2000, 34, 2015/10/29) */
Final Business Response /* (4000, 33, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted].
The notarized affidavit Ms. [redacted] provided has been deemed acceptable for the purposes required by the Credit Risk department. This completes their investigation, and the order in question has been marked as fraud.
The related balance has been cleared and removed from Ms. [redacted]'s account, and it reflects a $0 balance as a result and as of the date above. All interest charges that accrued on the order have been credited back to the account.
All payments Ms. [redacted] made towards the order are being returned to her in the form of a refund check totaling $356.89. It is being sent regular mail to her address on file of [redacted]. NE, Keizer, OR 97303; she should allow 10 to 15 days from the date of this letter for it to arrive.
To close the account, Ms. [redacted] should contact Customer Service at [redacted]. She is also assured that a "hold" still remains and will continue to remain on her account. In the event she should want to again use it, she would need to contact the Credit Risk Department at [redacted] in order to remove the hold. Their hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
CONFIDENTIAL COMMUNICATION March 28, 2017 Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. Ms. [redacted] states she returned the affidavit on March 9, 2017 to Gettington via e-mail. She states she has attempted to log in online and update her mailing address, but a block has been placed on the account making her unable to update her address. Ms. [redacted] stresses Gettington is at fault for sending her merchandise to the wrong address. As we have stated previously, we have not received the completed affidavit from Ms. [redacted]. Ms. [redacted] may fax the completed affidavit to ###-###-####, Attn: Kristina or she may mail the document to [redacted] St. Cloud, MN 56303. Once we have received this completed document we will be able to investigate this matter further. We have no record of Ms. [redacted] changing her address with her order, and it is still the address we have on record for her. If this address is incorrect, we encourage Ms. [redacted] to update her address information by calling our customer service office. In regards to being unable to update her address on line, if Ms. [redacted] answered the security questions incorrectly more than five times, her account would have been locked. The account will then go through a secure process to re-establish the security questions. Ms. [redacted] should have received an e-mail prompting her to verify her identity. If Ms. [redacted] has any questions regarding any of the matters discussed above, she may contact Gettington Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted]Executive Care Team VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. A Verizon representative spoke with [redacted] on May **, 2015 in regards to this inquiry. We have apologized for her experience with her Verizon...
services. We have explained that the voicemail is not set up to have additional storage than what is already available. We have also addressed her wish to have boxes that do not have limited functionality and advised of the additional monthly cost to swap them out. We have issued a credit of $7.00 to the account for a late payment charge that was billed. We have listened to all of her concerns and advised that we do value her opinion and suggestions. She has declined to make any changed to her account at this time and advised that there was nothing else needed at this time. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Rep Burke spoke to [redacted] this am, I advised I will credit the bill in full. The remaining majority of the charges are for the router & the install charge. I advised I would take care of those. 299.27 credited
The billing dispute with [redacted] was resolved on 9/**/15. It has been verified that service did not work, charges on account were to be reversed completely when disconnected but due to billing error the reversal never occurred. The company has issued all adjustments on the account which now...
reflects a zero balance. This was discussed with [redacted] and he was satisfied with resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
i haven't received any letters from verizon. my business number associated with fios is ###-###-####. also my email is listed and they could have emailed me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because: while I admit failing to pay as agreed, I still maintain that the product was shoddy and of low quality. I feel my offer to make good on this account was fair and in good faith. I will have no further dealings with fingerhut and will advise everyone that I know of the quality of many of their products and to avoid doing business with this company.
Verizon sustains its prior response. Verizon FinancialServices contacted the customer and explained that services had beeninterrupted because she had failed to keep her payment arrangement. At thistime, the service is not terminated, and if she makes the payment within the next35 days, the service can be restored. After that we would send her a final billwhich is due in full upon receipt. The customer understands, and the complainthas been closed.
Initial Business Response /* (1000, 7, 2016/02/17) */
CONFIDENTIAL COMMUNICATION
February 16, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased a Kathy Ireland Microfiber Sherpa 3-Pc. Comforter Set - King for $62.99 plus $19.99 shipping and handling and an Ultra-Soft 4-Pc. Modern Sheet Set - Cal. King for $49.99 plus $9.99 shipping and handling on January 27, 2016.
At the time of purchase Ms. [redacted] did not enter a promotional code for free shipping or the discount price of the comforter. Ms. [redacted] contacted Fingerhut on February 4, 2016 to redeem a promotional code for this purchase. At that time she was unable to provide the promotional code. As a one time courtesy to Ms. [redacted] $20.00 was credited for the shipping/handling on February 4, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've received their response and don't agree. They said Kathy comf. was $62.99 plus $19.99 shipping. I order online said was $48.99 free shipping, that's why I ordered. I was charged $112.96 for comf. plus $29.98 shipping. They said sheet set was $49.99 plus $9.99 shipping. I was charged $59.98 for sheet set, $9.99 shipping. During our conversation on 2/4/16 they said the comf. was anywhere between $48.99-$62.99. I told them that the can't set different prices. They said they would get me$10.000credit, when I said I was contacting the Revdex.com, they said they would credit me $20.00. I want my account suspended, not interest, no fees, I just want to pay it off. This company is so discepctive, I want no part of it. I want to pay my fair share and close my account and tell anybody not to do business with this company.
Final Consumer Response /* (3000, 15, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Finger Hut keeps saying I bought comforter for $62.99, plus $19.99 shipping. I bought online said was $52.99 plus free shipping. I called to complain , they said comforter was between $48.99-$62.99. I said they can't change the price. They credit me $10.00, then $20.00 when I said I was contacting Revdex.com. I didn't tell Finger Hut to close my account. I suggested to Revdex.com to suspend my account and no fees, or interest to resolve this account. I am a good customer paid $50.00 on 2/21/2016, $20.00 more then was a min. balance. My spouse just received notice that he is part of a class action suit against this company. I got the Revdex.com involved and paid account and closed account. I want Finger Hut to keep their word. They had comforter $52.99 free shipping. Then when I complained they change the price from anywhere from $48.99 - $62.99. I said you can't do that. That's the only reason they credited me, it was $10.00 than $20.00, not the full $29.98 they owe. I want my account left open, until I say close it. I am a good customer, I have a $800. plus credit. If we can't get to an agreement, then I want the Revdex.com to close my account, with no interest, no fees, etc. Thank You for letting me explain my half.
Final Business Response /* (4000, 17, 2016/03/04) */
CONFIDENTIAL COMMUNICATION
March 4, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As stated previously, the comforter set Ms. [redacted] purchased on January 27, 2016 was $62.99 plus $19.99 shipping and handling. The sheet set she purchased on that same date was $49.99 plus $9.99 shipping and handling.
Ms. [redacted] claims the price of the comforter online was $52.99 with free shipping/handling. At the time of purchase, Ms. [redacted] did not enter a promotional code for either free shipping or the discount price of the comforter.
As a courtesy to Ms. [redacted] on February 4, 2016 we credited $20.00 for this purchase.
Per Ms. [redacted]'s request, her account was closed on February 23, 2016. At this time her account has a balance of $386.93. The outstanding balance will continue to accrue interest and other charges and be subject to the terms and conditions of the Agreement. If Ms. [redacted] would like her account re opened, her account will need to be paid in full. At that time she can complete the application process again.
In regards to the class action lawsuit, instructions for members of the Settlement Class are included in the Class Notice and Claim Form. For further questions on this matter, Ms. [redacted] may contact the Claims Administrator at [redacted]. Additionally, she may find information about the settlement www.BluestemTCPASettlement.com.
At this time we have provided Ms. [redacted] with all information in regards to her complaint. Fingerhut considers this matter closed.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, [redacted] expressed concern about trouble related to her phone. Upon review, Verizon immediately scheduled a technician to visit her address on...
11/**/17 and we found line trouble at a corresponding manhole. However, Verizon could not access the manhole until 12/**/17. Verizon confirmed working services to [redacted]’s address on 12/**/17. Subsequently, Verizon referred this matter to our Customer Service department. Customer Service issued an adjustment in the amount of $72.44 covering the out of service dates between 08/**/17 – 08/**/17 and 09/**/17 – 12/**/17. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she states she has been using the same bank account to make her payments with us for the last three years. She indicates that for the last two months we have advised her that her bank reversed the payments she has made on her Fingerhut account. Ms. [redacted] also states that due to the issue with the payments, we are reporting her 60 days delinquent to the credit reporting agencies. Ms. [redacted] would like us to update the information being reported on her credit file. Our records indicate Ms. [redacted] called in to make a payment on May 2, 2016 in the amount of $17.00. When we attempted to present the payment to Ms. [redacted]’s financial institution, they returned the payment to us as “unable to locate account/no account.” Based on our research of Ms. [redacted]’s account we verified the routing number and at least the last four digits of her bank account number matched the information she previously provided to us and which had resulted in successful payments. On May 16, 2016 Ms. [redacted] attempted to make a payment of $25.98 using the same bank account information. This payment was also returned to us by Ms. [redacted]’s financial institution as “unable to locate account/no account.” On June 18, 2016 we received a payment by mail in the amount of $150.07 which paid Ms. [redacted]’s account in full. Her monthly billing statement printed on July 6, 2016 and reflects a zero balance on her account. Unfortunately, we do not know the specific reasons why Ms. [redacted]’s bank did not accept the payments. Occasionally financial institutions may change their routing number or make other changes to their information that can result in a payment being returned as “unable to locate account/no account.” If Ms. [redacted]’s bank was unable to locate her account with the information she provided, it is reasonably understandable that the financial institution would have no record of the payment attempt on her account. We strongly suggest that Ms. [redacted] contact her financial institution for further assistance regarding the concerns she has with the two payments that were returned. Additionally, if Ms. [redacted] can send us verification from her financial institution that there were no changes made to her account or to any of the bank routing numbers or banking information we will further investigate this situation. Ms. [redacted] may forward any pertinent information to Fingerhut Executive Care Team Attn: Becky [redacted] St. Cloud, MN. 56303 or to expedite she may fax it to ###-###-####. Ms. [redacted] should include her 10-digit cr for her Fingerhut account with any correspondence or fax so we can locate her Fingerhut account. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Company records reflect a trouble report filed June **, 2015with Verizon regarding “no synchronization” issues. The trouble ticket was closed June **,2015. There have been no further ticketsfiled since June ** 2015. Also, a review of the trouble history revealsno other...
trouble reported in the past 18 months. Subsequent to receipt of the complaint, I forwarded [redacted]’s concerns to our Verizon Online technical support. A review of the download portion of thecustomer’s usage reflects reading extremely close (i.e., 2.8 or 2.9 to over 3.0speeds). I was advised that readings atthis level will cause slow speeds and synchronization/connection issues aswell. Please be advised that neither the Verizon Online techniciannor I were successful in speaking to the customer. Voicemails that included callback informationwere provided to the customer. In theabsence of speaking to the customer, Verizon nevertheless apologizes for anyinconvenience. To that end, please alsobe apprised that at my request, Billing issued a pro-rated ten-dayout-of-service credit totaling $11.66. The credit will appear on the customer’s June **, 2015 billingstatement.
Verizon representative spoke with [redacted] and apologized for his billing concerns with the DCT700. She advised him the STB has been removed from his account on order [redacted] We also issued credit on his May bill. I will follow up his 6/[redacted] bill to ensure he has the correct billing. [redacted]...
[redacted] was very thankful and had no other questions.
Upon receipt of this complaint and after careful review we confirmed that this account should not have been billed. A credit was issued in full to zero out the bill and a request has also been sent to have this removed from the credit report ( AUD Control Number [redacted] ). A...
copy of the letter will also be sent to [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me PROVIDED all parts have been done. The place we are at right now is I have sent the camera back and am now waiting to have the amount credited to my account. Also I have a concern over a conflict between this response (that the postage has been prepaid to return so it will be at no cost to me) and the paper on the prepaid postage (it says that once it arrived that I will be billed a certain amount based on the weight). Could you look into this?
The customer’s former Verizon account, Account Number [redacted], with the balance of 71.58 is a SOLD account. The customer needs to contact the purchaser of the account; Orion Portfolio Services at the phone number ###-###-####. This account was sold on 06/**/2015. Verizon is not credit...
reporting this customer as the rights to the account are no longer owned by Verizon.
Please note Verizon does not guarantee Wifi/Wireless speeds. Verizon’s speed disclaimer is outlined in our terms of service and provided to all data customers. The speed of the Service will vary based on network or Internet congestion, your computer configuration, your use of Fios TV video on...
demand service, the condition of your telephone line and the wiring inside your location, among other factors. Our records indicate that on January **, 2016 a technician was dispatched trouble ticket number [redacted]. The technician replaced the router and installed a Wifi/Network Extender. On January **, 2016 a representative from our Fiber Solutions Center spoke with [redacted] regarding her concerns. During this contact, [redacted] acknowledged the above dispatch on January **, 2016 and that the Fios Data issue was resolved when the extender was installed. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at 1/###-###-#### EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
Company records show that the customer had a final balance under account number [redacted] for $152.38. The customer was promised this would be credited when he reestablished Verizon service. The credit was not issued as promised. In response to this complaint a request to have the account...
credited was submitted on 12/**/17. The credit was issued and finally applied to the account on 1/**/18 creating a zero balance. On 1/**/18, Verizon submitted a request to have the account removed from the customer’s credit report. It can take up to 3-5 days for the account to be removed from the credit report (longer if no Social Security Number is provided). Third-party resellers used to view credit reports can take 60 days to receive the updated information. A letter confirming the deletion of this account was sent to the customer via US mail to: [redacted]
Credit was issued and refunded to credit card on 7/**/2015,
Initial Business Response /* (1000, 7, 2015/08/14) */
CONFIDENTIAL COMMUNICATION
August 13, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We have certain procedures in place to assist those who claim unauthorized activity on their account. Ms. [redacted]'s account was referred to our Credit Risk Department for further review as a result.
Their records confirm that one of their representatives first spoke with and advised Ms. [redacted] regarding her claim on June 23, 2014. Ms. [redacted] stated to the phone agent that her then spouse ordered without her authorization the Simply Calphalon 14-piece Hard Anodized Cookware Set via the Fingerhut website. As her spouse did not have an account with us to transfer the balance to, the agent advised Ms. [redacted] that her best recourse was to file a police report for identity theft/unauthorized purchase activity or have the spouse fax a signed/dated statement assuming responsibility for the orders and the required payments owed on them.
To date, we have no record of receiving either the faxed statement or police report. Please understand that without a police report we will be unable to perform the necessary investigation and Ms. [redacted] will remain responsible for payment.
While we sympathize with Ms. [redacted]'s situation, we are applying the policy the same for her as we would for any customer with similar circumstances. To expedite, Ms. [redacted] may fax a copy of the police report or a written statement from the spouse to [redacted], Attn: Andy or via regular mail to [redacted]., St. Cloud, MN 56303. Once received, we will further investigate this matter.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 9, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A charge was made on the account that wasn't authorized & my aterney faxed a letter. Steve will not take responsibility for the charge. Since the company authorized the charge, and the order said "[redacted]" & there is no [redacted] on the account. It was their mistake they need to reverse it whether it's $5 dollars or $500.
Final Consumer Response /* (2000, 34, 2015/10/29) */
Final Business Response /* (4000, 33, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted].
The notarized affidavit Ms. [redacted] provided has been deemed acceptable for the purposes required by the Credit Risk department. This completes their investigation, and the order in question has been marked as fraud.
The related balance has been cleared and removed from Ms. [redacted]'s account, and it reflects a $0 balance as a result and as of the date above. All interest charges that accrued on the order have been credited back to the account.
All payments Ms. [redacted] made towards the order are being returned to her in the form of a refund check totaling $356.89. It is being sent regular mail to her address on file of [redacted]. NE, Keizer, OR 97303; she should allow 10 to 15 days from the date of this letter for it to arrive.
To close the account, Ms. [redacted] should contact Customer Service at [redacted]. She is also assured that a "hold" still remains and will continue to remain on her account. In the event she should want to again use it, she would need to contact the Credit Risk Department at [redacted] in order to remove the hold. Their hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
CONFIDENTIAL COMMUNICATION March 28, 2017 Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. Ms. [redacted] states she returned the affidavit on March 9, 2017 to Gettington via e-mail. She states she has attempted to log in online and update her mailing address, but a block has been placed on the account making her unable to update her address. Ms. [redacted] stresses Gettington is at fault for sending her merchandise to the wrong address. As we have stated previously, we have not received the completed affidavit from Ms. [redacted]. Ms. [redacted] may fax the completed affidavit to ###-###-####, Attn: Kristina or she may mail the document to [redacted] St. Cloud, MN 56303. Once we have received this completed document we will be able to investigate this matter further. We have no record of Ms. [redacted] changing her address with her order, and it is still the address we have on record for her. If this address is incorrect, we encourage Ms. [redacted] to update her address information by calling our customer service office. In regards to being unable to update her address on line, if Ms. [redacted] answered the security questions incorrectly more than five times, her account would have been locked. The account will then go through a secure process to re-establish the security questions. Ms. [redacted] should have received an e-mail prompting her to verify her identity. If Ms. [redacted] has any questions regarding any of the matters discussed above, she may contact Gettington Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted]Executive Care Team VF/KS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. A Verizon representative spoke with [redacted] on May **, 2015 in regards to this inquiry. We have apologized for her experience with her Verizon...
services. We have explained that the voicemail is not set up to have additional storage than what is already available. We have also addressed her wish to have boxes that do not have limited functionality and advised of the additional monthly cost to swap them out. We have issued a credit of $7.00 to the account for a late payment charge that was billed. We have listened to all of her concerns and advised that we do value her opinion and suggestions. She has declined to make any changed to her account at this time and advised that there was nothing else needed at this time. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Rep Burke spoke to [redacted] this am, I advised I will credit the bill in full. The remaining majority of the charges are for the router & the install charge. I advised I would take care of those. 299.27 credited
The billing dispute with [redacted] was resolved on 9/**/15. It has been verified that service did not work, charges on account were to be reversed completely when disconnected but due to billing error the reversal never occurred. The company has issued all adjustments on the account which now...
reflects a zero balance. This was discussed with [redacted] and he was satisfied with resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
i haven't received any letters from verizon. my business number associated with fios is ###-###-####. also my email is listed and they could have emailed me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because: while I admit failing to pay as agreed, I still maintain that the product was shoddy and of low quality. I feel my offer to make good on this account was fair and in good faith. I will have no further dealings with fingerhut and will advise everyone that I know of the quality of many of their products and to avoid doing business with this company.
Verizon sustains its prior response. Verizon FinancialServices contacted the customer and explained that services had beeninterrupted because she had failed to keep her payment arrangement. At thistime, the service is not terminated, and if she makes the payment within the next35 days, the service can be restored. After that we would send her a final billwhich is due in full upon receipt. The customer understands, and the complainthas been closed.
Initial Business Response /* (1000, 7, 2016/02/17) */
CONFIDENTIAL COMMUNICATION
February 16, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased a Kathy Ireland Microfiber Sherpa 3-Pc. Comforter Set - King for $62.99 plus $19.99 shipping and handling and an Ultra-Soft 4-Pc. Modern Sheet Set - Cal. King for $49.99 plus $9.99 shipping and handling on January 27, 2016.
At the time of purchase Ms. [redacted] did not enter a promotional code for free shipping or the discount price of the comforter. Ms. [redacted] contacted Fingerhut on February 4, 2016 to redeem a promotional code for this purchase. At that time she was unable to provide the promotional code. As a one time courtesy to Ms. [redacted] $20.00 was credited for the shipping/handling on February 4, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've received their response and don't agree. They said Kathy comf. was $62.99 plus $19.99 shipping. I order online said was $48.99 free shipping, that's why I ordered. I was charged $112.96 for comf. plus $29.98 shipping. They said sheet set was $49.99 plus $9.99 shipping. I was charged $59.98 for sheet set, $9.99 shipping. During our conversation on 2/4/16 they said the comf. was anywhere between $48.99-$62.99. I told them that the can't set different prices. They said they would get me$10.000credit, when I said I was contacting the Revdex.com, they said they would credit me $20.00. I want my account suspended, not interest, no fees, I just want to pay it off. This company is so discepctive, I want no part of it. I want to pay my fair share and close my account and tell anybody not to do business with this company.
Final Consumer Response /* (3000, 15, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Finger Hut keeps saying I bought comforter for $62.99, plus $19.99 shipping. I bought online said was $52.99 plus free shipping. I called to complain , they said comforter was between $48.99-$62.99. I said they can't change the price. They credit me $10.00, then $20.00 when I said I was contacting Revdex.com. I didn't tell Finger Hut to close my account. I suggested to Revdex.com to suspend my account and no fees, or interest to resolve this account. I am a good customer paid $50.00 on 2/21/2016, $20.00 more then was a min. balance. My spouse just received notice that he is part of a class action suit against this company. I got the Revdex.com involved and paid account and closed account. I want Finger Hut to keep their word. They had comforter $52.99 free shipping. Then when I complained they change the price from anywhere from $48.99 - $62.99. I said you can't do that. That's the only reason they credited me, it was $10.00 than $20.00, not the full $29.98 they owe. I want my account left open, until I say close it. I am a good customer, I have a $800. plus credit. If we can't get to an agreement, then I want the Revdex.com to close my account, with no interest, no fees, etc. Thank You for letting me explain my half.
Final Business Response /* (4000, 17, 2016/03/04) */
CONFIDENTIAL COMMUNICATION
March 4, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As stated previously, the comforter set Ms. [redacted] purchased on January 27, 2016 was $62.99 plus $19.99 shipping and handling. The sheet set she purchased on that same date was $49.99 plus $9.99 shipping and handling.
Ms. [redacted] claims the price of the comforter online was $52.99 with free shipping/handling. At the time of purchase, Ms. [redacted] did not enter a promotional code for either free shipping or the discount price of the comforter.
As a courtesy to Ms. [redacted] on February 4, 2016 we credited $20.00 for this purchase.
Per Ms. [redacted]'s request, her account was closed on February 23, 2016. At this time her account has a balance of $386.93. The outstanding balance will continue to accrue interest and other charges and be subject to the terms and conditions of the Agreement. If Ms. [redacted] would like her account re opened, her account will need to be paid in full. At that time she can complete the application process again.
In regards to the class action lawsuit, instructions for members of the Settlement Class are included in the Class Notice and Claim Form. For further questions on this matter, Ms. [redacted] may contact the Claims Administrator at [redacted]. Additionally, she may find information about the settlement www.BluestemTCPASettlement.com.
At this time we have provided Ms. [redacted] with all information in regards to her complaint. Fingerhut considers this matter closed.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, [redacted] expressed concern about trouble related to her phone. Upon review, Verizon immediately scheduled a technician to visit her address on...
11/**/17 and we found line trouble at a corresponding manhole. However, Verizon could not access the manhole until 12/**/17. Verizon confirmed working services to [redacted]’s address on 12/**/17. Subsequently, Verizon referred this matter to our Customer Service department. Customer Service issued an adjustment in the amount of $72.44 covering the out of service dates between 08/**/17 – 08/**/17 and 09/**/17 – 12/**/17. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
CONFIDENTIAL COMMUNICATION July 11, 2016...
r for her Fingerhut account with any correspondence or fax so we can locate her Fingerhut account. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she states she has been using the same bank account to make her payments with us for the last three years. She indicates that for the last two months we have advised her that her bank reversed the payments she has made on her Fingerhut account. Ms. [redacted] also states that due to the issue with the payments, we are reporting her 60 days delinquent to the credit reporting agencies. Ms. [redacted] would like us to update the information being reported on her credit file. Our records indicate Ms. [redacted] called in to make a payment on May 2, 2016 in the amount of $17.00. When we attempted to present the payment to Ms. [redacted]’s financial institution, they returned the payment to us as “unable to locate account/no account.” Based on our research of Ms. [redacted]’s account we verified the routing number and at least the last four digits of her bank account number matched the information she previously provided to us and which had resulted in successful payments. On May 16, 2016 Ms. [redacted] attempted to make a payment of $25.98 using the same bank account information. This payment was also returned to us by Ms. [redacted]’s financial institution as “unable to locate account/no account.” On June 18, 2016 we received a payment by mail in the amount of $150.07 which paid Ms. [redacted]’s account in full. Her monthly billing statement printed on July 6, 2016 and reflects a zero balance on her account. Unfortunately, we do not know the specific reasons why Ms. [redacted]’s bank did not accept the payments. Occasionally financial institutions may change their routing number or make other changes to their information that can result in a payment being returned as “unable to locate account/no account.” If Ms. [redacted]’s bank was unable to locate her account with the information she provided, it is reasonably understandable that the financial institution would have no record of the payment attempt on her account. We strongly suggest that Ms. [redacted] contact her financial institution for further assistance regarding the concerns she has with the two payments that were returned. Additionally, if Ms. [redacted] can send us verification from her financial institution that there were no changes made to her account or to any of the bank routing numbers or banking information we will further investigate this situation. Ms. [redacted] may forward any pertinent information to Fingerhut Executive Care Team Attn: Becky [redacted] St. Cloud, MN. 56303 or to expedite she may fax it to ###-###-####. Ms. [redacted] should include her 10-digit c
Company records reflect a trouble report filed June **, 2015with Verizon regarding “no synchronization” issues. The trouble ticket was closed June **,2015. There have been no further ticketsfiled since June ** 2015. Also, a review of the trouble history revealsno other...
trouble reported in the past 18 months. Subsequent to receipt of the complaint, I forwarded [redacted]’s concerns to our Verizon Online technical support. A review of the download portion of thecustomer’s usage reflects reading extremely close (i.e., 2.8 or 2.9 to over 3.0speeds). I was advised that readings atthis level will cause slow speeds and synchronization/connection issues aswell. Please be advised that neither the Verizon Online techniciannor I were successful in speaking to the customer. Voicemails that included callback informationwere provided to the customer. In theabsence of speaking to the customer, Verizon nevertheless apologizes for anyinconvenience. To that end, please alsobe apprised that at my request, Billing issued a pro-rated ten-dayout-of-service credit totaling $11.66. The credit will appear on the customer’s June **, 2015 billingstatement.