We were able to confirm that the information provided to you by the outside sales agent in regards to the early termination charges was incorrect. A credit has been issued to the account for the amount of $1,187.31. This credit includes the termination fee of $1,133.31 and the cost...
of the modem/router $54.00. The credit will post to the account within the next 3-5 days leaving you with a balance due of $295.60.
Verizon's Local Manager spoke with the customer about the issue The Local Manager advised [redacted] that Verizon will take care of the drive way by the pole, however we will not be moving the pole. The customer advised he was satisfied with the resolution.
According to our records, a Verizon representative spoke to [redacted] on January **, 2016, and explained that we had a display error on the confirmation of her rate, causing it to be 5.00 less than what was actually billed. The representative added a $5.00 discount for 24 months to honor the price...
[redacted] was quoted. Credit was previously applied to [redacted] account. Going forward the estimated monthly bill is $35.68.
I am rejecting this response because: this is the same I heard from customer service. It was unacceptable then and its unacceptable now. When I first spoke to Haband in Feb 2018, the order from Dec 2017 had NOT been entered in my account. They...
couldn't find it and either did I. Once I spoke to someone the order surprisingly appeared. My first call was about returning the double shipment they sent. 1. I ordered 2 flannel shirts from a sale flyer you mailed to me. The answer is wrong the has been received . I ordered . A. RED & BLACK FLANNEL AND B. WHITE & BLACK FLANNEL. The records that have been entered ARE WRONG, INCLUDING THE PRICES. 2. I've been ordering things from both Haband and Blair for over 30 yrs. I know how the prices run and how the sales are sent. I don't have my order because it came in the mail separate from your catalog. I couldn't order it on line because of the SALE PRICE ON THE FLYER . So I filled out the little order form and mailed it in. 3. A month later I received a card asking me what colors did I order. I sent it back, RED/BLK, WHT/BLK. I guess they lost it because I received 2 more. When I did hear anything I called and I was told the hasn't processed yet. They didn't see it in the computer. I told him, once again what colors I wanted. 3. There is no wht flannel shirt as you say I ordered. That must be entered wrong too. I was told the only wht flannel is why/blk. So again the answer we received from the company is wrong, again. 4. Then I received the dress shirt and the wht/blk flannel shirt. A few days later I received another shippment, I assumed the red/blk. Nope, it was the same shirt. I called, they said to return it and they would ship out the right one, I cancelled that shirt. I was told also, I'd be credited for the return fee of $9.99, hence the first credit on my account. When I cancelled the red one, I was told it would be credited since I cancelled. She said $9.99 . I told her that wasn't the price and the credit would be to high. That's when I found out they PUT THE WRONG PRICE IN THE COMPUTER. 5. This order was screwed up from day one. The only reason I ordered was the price was good . The dress shirt is $8.97, the flannel is $5.97. I didn't pull these numbers out of the air, check your clearance flyers from Dec. You must have a record of what you mailed. 6. At this point I'm disgusted. Either the company honor their sale flyer or, I will return the 2 shirts I wanted. WITH NO RETURN FEE . My belief is the people that handle the orders need more training, they make to many mistakes.
2016 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] –[redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. In Ms. [redacted]’s inquiry she states she ordered a laptop and that when she received the laptop the adapter was missing. She states she sent several emails advising us of the missing adapter and that she received no response until she contacted us by phone seven days later. Ms. [redacted] states she was advised we would send the adapter to her but three days later we advised her she needed to contact Dell to have them send the adapter to her. Ms. [redacted] is requesting reimbursement for an adapter that she will have to purchase. Our records indicate Ms. [redacted] contacted us via email on September 2, 2016. Our offices were closed on September 5, 2016 for Labor Day. On September 7, 2016 we researched Ms. [redacted]’s concerns she stated in her email and a request was sent to our Parts Department to have an adapter sent to Ms. [redacted]. The same day Ms. [redacted] contacted us by phone and we advised her we requested an adapter to be sent to her and advised her to allow up to 7 days to receive. Ms. [redacted] requested the adapter to be shipped overnight and the agent explained we do not have an overnight delivery available. Ms. [redacted] requested to speak with a supervisor. Since a supervisor was not immediately available the agent transferred Ms. [redacted] to the supervisor’s voicemail. The supervisor attempted to contact Ms. [redacted] the same day and a message was left. On September 8, 2016 a parts specialist sent an email to Ms. [redacted] which explained we do not have parts available for the laptop and advised Ms. [redacted] to contact Dell to have the adapter sent. We reached out to our supplier on Ms. [redacted]’s behalf and we have requested our supplier to send an adapter to Ms. [redacted]. Per our supplier, the adapter was sent as of the date of this letter to the address we have on file for Ms. [redacted]. The adapter should be arriving no later than October 5, 2016. As a courtesy, we have also issued a credit of $25.00 on the laptop and Ms. [redacted] will see the credit issued within 1-2 billing cycles on her statement. If Ms. [redacted] has further questions or concerns she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I did get a check finally December [redacted] and deposited it.
Sincerely,
[redacted]
The customer issue is not yet resolved. We continue to work with the customer towards a satisfactory resolution. We will continue to keep the customer updated.
...⇄ #[redacted] Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] has stated she feels harassed by the phone calls she is getting regarding her bill, which is past due. She has informed us that she has a family emergency, but that representatives have not shown empathy for her situation. She purchased a tablet she states is defective and she wishes to send the tablet back to Fingerhut. She would like a refund and to be reimbursed for the return shipping and handling, bringing her account to a zero balance. We at Fingerhut strive for exceptional customer service in all interactions with our customers, and we would like to apologize that Ms. [redacted] feels this was not given to her. Our records support an order was placed on February 9, 2015 for a Zeki 7" 8GB Android Tablet with Google Play. On April 4, 2015, Ms. [redacted] was advised of her warranty coverage as it was beyond our return policy timeframe. At this time, Ms. [redacted] will have to work with the manufacturer regarding the warranty. Ms. [redacted] may call Zeki DNC (Digital Products International) at ###-###-####. Our return policy states: “We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Sorry, but returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer's warranty. Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, hol[redacted]y decorations, heaters and generators have to be returned within the 30-day home trial period.” Ms. [redacted] is encouraged to call our Payment Department at ###-###-#### to request a payment plan which can help bring down her monthly payments during this stressful time, and eventually bring her account back into a current status. As a courtesy, we have suppressed collection calls on Ms. [redacted]’s account until July 5, 2016. Sincerely, Vi [redacted] Executive Care Team VF/jm
Verizon has reviewed all records associated with [redacted]’s account. Verizon’s records show the customer upgraded the internet speed from 75mhb to 100mhb on 12/**/15. This resulted in an increase in the price of the service. On 1/**/16, a Verizon representative spoke with [redacted] about the matter. [redacted] advised that the issue is resolved.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have been emailed this week by a representative. She reached in regards to account information, telephone number and a good time to call. I gave as much information as possible however, I am unable to give a specific call time. Every moment I have something is scheduled. Please just call and I will make my greatest effort to provide all information necessary. Thank you for contacting this week. Please call me at your earliest convenience.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon issued repair ticket dated 2/**/16 states there mice in the pedestal and technician repaired wires. Verizon also issued 6 days out of service credit 2/**-2/** Total $16.69
I am rejecting this response because: It is simply ridiculous and a bureaucratic runaround to avoid accepting any responsibility for their unethical and predatory practices. This company has ZERO accountability for itself, as anyone can see from reading the published Revdex.com complaints. Their reputation via numerous review sites - like Google, Yelp, Facebook, etc. speaks for itself. You may have screwed YET ANOTHER consumer, but don't worry - this WILL catch up with you. I may only have 600-ish followers on Facebook and other sites, but BEST believe I will be posting about this over and over and over warning people not to fall for your phony appearance of wanting to "help" people. This review will go on Google, Yelp, BlueBrands social media sites, and any other place that I can possibly get it. Their your products are crap for quality - not only did my son's bike arrive broken, but it fell apart by that winter and was unsalvageable. Pictures of that went all over FB and I cannot tell you the volume of people who responded with similar issues and distaste. Fingerhut specifically target people who have poor credit - and are most likely low income - and offer financing and "great pricing", when really, you almost double SRP to these people, taking advantage of the fact that they can't buy anywhere else. You operate like a Buy Here Pay Here - you are the loan sharks of the retail world. Your claim of doing your best to provide quality service is a sad joke. I cannot wait for the day that Amazon or Walmart or some LEGITIMATE company buys you out and dissolves the company altogether - that day will be a win for consumers nationwide. I will be filing complaints with all 3 credit bureaus (in fact I have already started) and will make it a CAMPAIGN to advocate against your company. Absolutely disgusted!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I signed up for services it was originally in Annapolis MD and the reason they could not transfer the same services to Colonial Heights VA was because the same fios services were not provided there. Verizon did not once explain to me or my mom who set up the account regarding the 2 year agreement and fails to provide record of where I or my mother agreed to the 2 year contract. There was no bill mailed to the business. The only reason autopsy got setup was because I was still getting charged for the old account and had to call Verizon to stop charging me for the old account and start charging the new account. I will be filing in the small claims court this coming Monday as Verizon refuses to understand the situation and is not willing to work to resolve it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/23) */
CONFIDENTIAL COMMUNICATION
July 23, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records support that order number [redacted] was placed on Ms. [redacted]'s account on April 24, 2015 for a Garmin Nuvi 7-inch GPS with Free Lifetime Maps.
The account is noted that Ms. [redacted] telephoned on May 10, 2015 first notifying that she did not receive the GPS. The phone agent referred the matter so that, on the following day, an affidavit of merchandise not received was sent to Ms. [redacted]'s address on file of [redacted]., South Chesterfield, VA 23803.
Ms. [redacted] again contacted us via email on May 30, 2015 stating she did not receive the item and requested her account be credited. Although the email did not reference the earlier affidavit we had sent, the agent replied to the email on June 2, 2015 that another affidavit was being sent. Ms. [redacted] was also advised to "please allow 10-15 days from the day you mail the completed affidavit back for us to investigate what happened."
To date, we have no record of receiving Ms. [redacted]'s completed affidavit. Please understand we will not be able to resolve Ms. [redacted]'s missing merchandise claim until a completed form is returned, as required by our policy. For this reason, we sent another affidavit on July 22, 2015 to Ms. [redacted]'s address referenced above. To expedite, she should fax the completed affidavit to [redacted], Attn: Andy or send regular mail to [redacted] St. Cloud, MN 56303. Once received, we will further investigate this matter.
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
I am rejecting this response because the shoes were not put in at 30% off. They did extend the free shipping; however, I was charged $63.99 and not the agreed $44.79. This is not what was agreed on and calling Fingerhut customer care will get me nowhere.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an order was placed on February 25, 2016 which included the Hamptons Bathroom Floor Standing Storage Cabinet, Style Station, Suncast Patio Storage Bench, Pregnancy Warning Metallic Wall Art and the Crystal Art Beer/Coincidence Wall Art. The billing and shipping address on this order was [redacted] Washington, DC. 20032. After the order was placed, Ms. [redacted] contacted us to cancel the order due to a change in her billing and shipping address. The cancellation was completed and a new order was placed with her updated billing and shipping address. As part of our order processing, our Credit Risk Department reviews orders to ensure proper validation and verification occurs prior to the order shipping. Since the change of address was completed at the time of the order being placed our Credit Risk Department was unable to validate Ms. [redacted] at the new address which resulted in her order(s) being cancelled. The order for the Hamptons Bathroom Floor Standing Storage Cabinet has been placed per Ms. [redacted]’s request. As a courtesy we will honor the price Ms. [redacted] was originally charged for the Storage Cabinet. We will also honor the promotion code discount of $10.80 and the original shipping and handling charge of $9.99. Please allow up to two billing cycles for the credits to appear on the monthly billing statement. Please note express shipping does not apply for this item due to its weight. We are sorry for the inconvenience. The expected delivery date of the Storage Cabinet is April 4, 2016. We appreciate Ms. [redacted]’s patience and thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw �...⇄ [redacted]
Initial Business Response /* (1000, 11, 2015/10/12) */
CONFIDENTIAL COMMUNICATION
October 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I...
am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Records indicate Ms. [redacted] placed an order for a Jensen 6 in 1 Home Stereo System via the web on June 7, 2015. Our records indicate that Ms. [redacted] contacted us on June 15, 2015 indicting the cd would not open and she would return the item.
Records indicate Ms. [redacted] contacted us on June 24, 2015 and an affidavit of non-receipt of returned merchandise was sent to her. Ms. [redacted]'s account indicates she contacted us several times and was informed that she needed to return the completed affidavit.
Ms. [redacted]'s account indicates we received the Affidavit of non-receipt of returned merchandise on July 6, 2015 and a letter informing her that we did not receive the requested return receipt was sent to her on that same day.
Ms. [redacted]'s account indicates she contacted us on August 12, 2015 and stated she would send us the tracking results she received from the post office.
Our records indicate that we received the tracking results from Ms. [redacted] on August 25, 2015 and her claim was denied as tracking indicated the package was not shipped to the correct address.
As a courtesy, we have issued a full credit of $323.98 for the Jensen 6 in 1 Home Stereo System and a credit of $22.99 for related finance charges. Ms. [redacted] will see this credit on her October 24, 2015 billing statement.
Ms. [redacted]'s account indicates she had a balance on her account prior to her order for the Jensen 6 in 1 Home Stereo System. Ms. [redacted]'s account indicates we did not receive a minimum payment due on August 20, 2015 and September 20, 2015. Consequently, her account incurred three late fees. We strongly advise customers keep their account in good standing by making the minimum amount due each month, even while engaged in a dispute.
As a reminder, timely payments are important and the minimum payment is required by the due date each month. While we understand Ms. [redacted]'s frustration regarding returned merchandise, this was and is not sufficient grounds to relieve a customer of their payment obligation on outstanding debt.
Credit for late fees will not be issued and as Ms. [redacted] remained obligated to make at least the minimum amount due on her previous purchases, and because no payments were received, we cannot remove the past due payment history that has been reported to the credit agencies. Please understand that if we were to remove the negative history, we would be knowingly reporting inaccurate information to credit reporting agencies, which is a violation of the Fair Credit Reporting Act.
Ms. [redacted]'s current balance is $693.93 as of October 7, 2015.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Initial Consumer Rebuttal /* (2000, 13, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept refund from company. Thank,you I believe it is the correct response to do. Just a note where complaint wrote " package not sent to correct address" iI repeat its company label once usps took it I so not travel with packqge. Your label your address.
I,do appreciate refund but honestly stop trying,to put any,blame on me, can any,company just,say,they,are wrong just once. I also acknowledge miss payment (caught off guard by death in immediate family.) I accept responsibility for miss payment & late fees. I knew it,would happen when other things had to b taken care of. I also,acknowledge Ineed to catch up on my payments. I handled things the best,i,could. Right or,wrong at,that,moment.SEE Not so,hard to,admit it. Thank you BBC for your,help. Thank you to to the company for the refund I hope you put,this behind us now.
A Verizon representative spoke with [redacted] and advised that the payment due date could not be changed on her account. As a courtesy the representative agreed to have the late payment charge adjusted from the April, May and July 2016 bills. The adjustments totaled $17.13 and will appear on her...
bill dated 11/*/2016. The representative advised that future late payment fees would not be adjusted.
Verizon's Customer Service Escalation team representative spoke with [redacted] on 01/**/16. Appropriate credits were issued. A refund check has been sent to [redacted] and he should receive the check in 7 to 10 business days. Verizon has responded to [redacted] via letter.We trust...
this information will help to resolve [redacted]'s concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received a response from Verizon. Instead, I received two new bills: one for the original closed account [redacted] (dated 7/23/17) for $638.79; and another one for the new account #[redacted] (dated 7/**/17) for $163.95. The original account, as promised in March, must have been closed with no penalty because of the opening of the new contract as agreed upon.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We were able to confirm that the information provided to you by the outside sales agent in regards to the early termination charges was incorrect. A credit has been issued to the account for the amount of $1,187.31. This credit includes the termination fee of $1,133.31 and the cost...
of the modem/router $54.00. The credit will post to the account within the next 3-5 days leaving you with a balance due of $295.60.
Verizon's Local Manager spoke with the customer about the issue The Local Manager advised [redacted] that Verizon will take care of the drive way by the pole, however we will not be moving the pole. The customer advised he was satisfied with the resolution.
According to our records, a Verizon representative spoke to [redacted] on January **, 2016, and explained that we had a display error on the confirmation of her rate, causing it to be 5.00 less than what was actually billed. The representative added a $5.00 discount for 24 months to honor the price...
[redacted] was quoted. Credit was previously applied to [redacted] account. Going forward the estimated monthly bill is $35.68.
I am rejecting this response because: this is the same I heard from customer service. It was unacceptable then and its unacceptable now. When I first spoke to Haband in Feb 2018, the order from Dec 2017 had NOT been entered in my account. They...
couldn't find it and either did I. Once I spoke to someone the order surprisingly appeared. My first call was about returning the double shipment they sent. 1. I ordered 2 flannel shirts from a sale flyer you mailed to me. The answer is wrong the has been received . I ordered . A. RED & BLACK FLANNEL AND B. WHITE & BLACK FLANNEL. The records that have been entered ARE WRONG, INCLUDING THE PRICES. 2. I've been ordering things from both Haband and Blair for over 30 yrs. I know how the prices run and how the sales are sent. I don't have my order because it came in the mail separate from your catalog. I couldn't order it on line because of the SALE PRICE ON THE FLYER . So I filled out the little order form and mailed it in. 3. A month later I received a card asking me what colors did I order. I sent it back, RED/BLK, WHT/BLK. I guess they lost it because I received 2 more. When I did hear anything I called and I was told the hasn't processed yet. They didn't see it in the computer. I told him, once again what colors I wanted. 3. There is no wht flannel shirt as you say I ordered. That must be entered wrong too. I was told the only wht flannel is why/blk. So again the answer we received from the company is wrong, again. 4. Then I received the dress shirt and the wht/blk flannel shirt. A few days later I received another shippment, I assumed the red/blk. Nope, it was the same shirt. I called, they said to return it and they would ship out the right one, I cancelled that shirt. I was told also, I'd be credited for the return fee of $9.99, hence the first credit on my account. When I cancelled the red one, I was told it would be credited since I cancelled. She said $9.99 . I told her that wasn't the price and the credit would be to high. That's when I found out they PUT THE WRONG PRICE IN THE COMPUTER. 5. This order was screwed up from day one. The only reason I ordered was the price was good . The dress shirt is $8.97, the flannel is $5.97. I didn't pull these numbers out of the air, check your clearance flyers from Dec. You must have a record of what you mailed. 6. At this point I'm disgusted. Either the company honor their sale flyer or, I will return the 2 shirts I wanted. WITH NO RETURN FEE . My belief is the people that handle the orders need more training, they make to many mistakes.
CONFIDENTIAL COMMUNICATION September 30,...
2016 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] –[redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. In Ms. [redacted]’s inquiry she states she ordered a laptop and that when she received the laptop the adapter was missing. She states she sent several emails advising us of the missing adapter and that she received no response until she contacted us by phone seven days later. Ms. [redacted] states she was advised we would send the adapter to her but three days later we advised her she needed to contact Dell to have them send the adapter to her. Ms. [redacted] is requesting reimbursement for an adapter that she will have to purchase. Our records indicate Ms. [redacted] contacted us via email on September 2, 2016. Our offices were closed on September 5, 2016 for Labor Day. On September 7, 2016 we researched Ms. [redacted]’s concerns she stated in her email and a request was sent to our Parts Department to have an adapter sent to Ms. [redacted]. The same day Ms. [redacted] contacted us by phone and we advised her we requested an adapter to be sent to her and advised her to allow up to 7 days to receive. Ms. [redacted] requested the adapter to be shipped overnight and the agent explained we do not have an overnight delivery available. Ms. [redacted] requested to speak with a supervisor. Since a supervisor was not immediately available the agent transferred Ms. [redacted] to the supervisor’s voicemail. The supervisor attempted to contact Ms. [redacted] the same day and a message was left. On September 8, 2016 a parts specialist sent an email to Ms. [redacted] which explained we do not have parts available for the laptop and advised Ms. [redacted] to contact Dell to have the adapter sent. We reached out to our supplier on Ms. [redacted]’s behalf and we have requested our supplier to send an adapter to Ms. [redacted]. Per our supplier, the adapter was sent as of the date of this letter to the address we have on file for Ms. [redacted]. The adapter should be arriving no later than October 5, 2016. As a courtesy, we have also issued a credit of $25.00 on the laptop and Ms. [redacted] will see the credit issued within 1-2 billing cycles on her statement. If Ms. [redacted] has further questions or concerns she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I did get a check finally December [redacted] and deposited it.
Sincerely,
[redacted]
The customer issue is not yet resolved. We continue to work with the customer towards a satisfactory resolution. We will continue to keep the customer updated.
CONFIDENTIAL COMMUNICATION June 20, 2016 ...
...⇄ #[redacted] Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] has stated she feels harassed by the phone calls she is getting regarding her bill, which is past due. She has informed us that she has a family emergency, but that representatives have not shown empathy for her situation. She purchased a tablet she states is defective and she wishes to send the tablet back to Fingerhut. She would like a refund and to be reimbursed for the return shipping and handling, bringing her account to a zero balance. We at Fingerhut strive for exceptional customer service in all interactions with our customers, and we would like to apologize that Ms. [redacted] feels this was not given to her. Our records support an order was placed on February 9, 2015 for a Zeki 7" 8GB Android Tablet with Google Play. On April 4, 2015, Ms. [redacted] was advised of her warranty coverage as it was beyond our return policy timeframe. At this time, Ms. [redacted] will have to work with the manufacturer regarding the warranty. Ms. [redacted] may call Zeki DNC (Digital Products International) at ###-###-####. Our return policy states: “We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Sorry, but returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer's warranty. Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, hol[redacted]y decorations, heaters and generators have to be returned within the 30-day home trial period.” Ms. [redacted] is encouraged to call our Payment Department at ###-###-#### to request a payment plan which can help bring down her monthly payments during this stressful time, and eventually bring her account back into a current status. As a courtesy, we have suppressed collection calls on Ms. [redacted]’s account until July 5, 2016. Sincerely, Vi [redacted] Executive Care Team VF/jm
Verizon has reviewed all records associated with [redacted]’s account. Verizon’s records show the customer upgraded the internet speed from 75mhb to 100mhb on 12/**/15. This resulted in an increase in the price of the service. On 1/**/16, a Verizon representative spoke with [redacted] about the matter. [redacted] advised that the issue is resolved.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have been emailed this week by a representative. She reached in regards to account information, telephone number and a good time to call. I gave as much information as possible however, I am unable to give a specific call time. Every moment I have something is scheduled. Please just call and I will make my greatest effort to provide all information necessary. Thank you for contacting this week. Please call me at your earliest convenience.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon issued repair ticket dated 2/**/16 states there mice in the pedestal and technician repaired wires. Verizon also issued 6 days out of service credit 2/**-2/** Total $16.69
I am rejecting this response because: It is simply ridiculous and a bureaucratic runaround to avoid accepting any responsibility for their unethical and predatory practices. This company has ZERO accountability for itself, as anyone can see from reading the published Revdex.com complaints. Their reputation via numerous review sites - like Google, Yelp, Facebook, etc. speaks for itself. You may have screwed YET ANOTHER consumer, but don't worry - this WILL catch up with you. I may only have 600-ish followers on Facebook and other sites, but BEST believe I will be posting about this over and over and over warning people not to fall for your phony appearance of wanting to "help" people. This review will go on Google, Yelp, BlueBrands social media sites, and any other place that I can possibly get it. Their your products are crap for quality - not only did my son's bike arrive broken, but it fell apart by that winter and was unsalvageable. Pictures of that went all over FB and I cannot tell you the volume of people who responded with similar issues and distaste. Fingerhut specifically target people who have poor credit - and are most likely low income - and offer financing and "great pricing", when really, you almost double SRP to these people, taking advantage of the fact that they can't buy anywhere else. You operate like a Buy Here Pay Here - you are the loan sharks of the retail world. Your claim of doing your best to provide quality service is a sad joke. I cannot wait for the day that Amazon or Walmart or some LEGITIMATE company buys you out and dissolves the company altogether - that day will be a win for consumers nationwide. I will be filing complaints with all 3 credit bureaus (in fact I have already started) and will make it a CAMPAIGN to advocate against your company. Absolutely disgusted!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I signed up for services it was originally in Annapolis MD and the reason they could not transfer the same services to Colonial Heights VA was because the same fios services were not provided there. Verizon did not once explain to me or my mom who set up the account regarding the 2 year agreement and fails to provide record of where I or my mother agreed to the 2 year contract. There was no bill mailed to the business. The only reason autopsy got setup was because I was still getting charged for the old account and had to call Verizon to stop charging me for the old account and start charging the new account. I will be filing in the small claims court this coming Monday as Verizon refuses to understand the situation and is not willing to work to resolve it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/23) */
CONFIDENTIAL COMMUNICATION
July 23, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records support that order number [redacted] was placed on Ms. [redacted]'s account on April 24, 2015 for a Garmin Nuvi 7-inch GPS with Free Lifetime Maps.
The account is noted that Ms. [redacted] telephoned on May 10, 2015 first notifying that she did not receive the GPS. The phone agent referred the matter so that, on the following day, an affidavit of merchandise not received was sent to Ms. [redacted]'s address on file of [redacted]., South Chesterfield, VA 23803.
Ms. [redacted] again contacted us via email on May 30, 2015 stating she did not receive the item and requested her account be credited. Although the email did not reference the earlier affidavit we had sent, the agent replied to the email on June 2, 2015 that another affidavit was being sent. Ms. [redacted] was also advised to "please allow 10-15 days from the day you mail the completed affidavit back for us to investigate what happened."
To date, we have no record of receiving Ms. [redacted]'s completed affidavit. Please understand we will not be able to resolve Ms. [redacted]'s missing merchandise claim until a completed form is returned, as required by our policy. For this reason, we sent another affidavit on July 22, 2015 to Ms. [redacted]'s address referenced above. To expedite, she should fax the completed affidavit to [redacted], Attn: Andy or send regular mail to [redacted] St. Cloud, MN 56303. Once received, we will further investigate this matter.
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
I am rejecting this response because the shoes were not put in at 30% off. They did extend the free shipping; however, I was charged $63.99 and not the agreed $44.79. This is not what was agreed on and calling Fingerhut customer care will get me nowhere.
CONFIDENTIAL COMMUNICATION March 24, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an order was placed on February 25, 2016 which included the Hamptons Bathroom Floor Standing Storage Cabinet, Style Station, Suncast Patio Storage Bench, Pregnancy Warning Metallic Wall Art and the Crystal Art Beer/Coincidence Wall Art. The billing and shipping address on this order was [redacted] Washington, DC. 20032. After the order was placed, Ms. [redacted] contacted us to cancel the order due to a change in her billing and shipping address. The cancellation was completed and a new order was placed with her updated billing and shipping address. As part of our order processing, our Credit Risk Department reviews orders to ensure proper validation and verification occurs prior to the order shipping. Since the change of address was completed at the time of the order being placed our Credit Risk Department was unable to validate Ms. [redacted] at the new address which resulted in her order(s) being cancelled. The order for the Hamptons Bathroom Floor Standing Storage Cabinet has been placed per Ms. [redacted]’s request. As a courtesy we will honor the price Ms. [redacted] was originally charged for the Storage Cabinet. We will also honor the promotion code discount of $10.80 and the original shipping and handling charge of $9.99. Please allow up to two billing cycles for the credits to appear on the monthly billing statement. Please note express shipping does not apply for this item due to its weight. We are sorry for the inconvenience. The expected delivery date of the Storage Cabinet is April 4, 2016. We appreciate Ms. [redacted]’s patience and thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw �...⇄ [redacted]
Initial Business Response /* (1000, 11, 2015/10/12) */
CONFIDENTIAL COMMUNICATION
October 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I...
am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Records indicate Ms. [redacted] placed an order for a Jensen 6 in 1 Home Stereo System via the web on June 7, 2015. Our records indicate that Ms. [redacted] contacted us on June 15, 2015 indicting the cd would not open and she would return the item.
Records indicate Ms. [redacted] contacted us on June 24, 2015 and an affidavit of non-receipt of returned merchandise was sent to her. Ms. [redacted]'s account indicates she contacted us several times and was informed that she needed to return the completed affidavit.
Ms. [redacted]'s account indicates we received the Affidavit of non-receipt of returned merchandise on July 6, 2015 and a letter informing her that we did not receive the requested return receipt was sent to her on that same day.
Ms. [redacted]'s account indicates she contacted us on August 12, 2015 and stated she would send us the tracking results she received from the post office.
Our records indicate that we received the tracking results from Ms. [redacted] on August 25, 2015 and her claim was denied as tracking indicated the package was not shipped to the correct address.
As a courtesy, we have issued a full credit of $323.98 for the Jensen 6 in 1 Home Stereo System and a credit of $22.99 for related finance charges. Ms. [redacted] will see this credit on her October 24, 2015 billing statement.
Ms. [redacted]'s account indicates she had a balance on her account prior to her order for the Jensen 6 in 1 Home Stereo System. Ms. [redacted]'s account indicates we did not receive a minimum payment due on August 20, 2015 and September 20, 2015. Consequently, her account incurred three late fees. We strongly advise customers keep their account in good standing by making the minimum amount due each month, even while engaged in a dispute.
As a reminder, timely payments are important and the minimum payment is required by the due date each month. While we understand Ms. [redacted]'s frustration regarding returned merchandise, this was and is not sufficient grounds to relieve a customer of their payment obligation on outstanding debt.
Credit for late fees will not be issued and as Ms. [redacted] remained obligated to make at least the minimum amount due on her previous purchases, and because no payments were received, we cannot remove the past due payment history that has been reported to the credit agencies. Please understand that if we were to remove the negative history, we would be knowingly reporting inaccurate information to credit reporting agencies, which is a violation of the Fair Credit Reporting Act.
Ms. [redacted]'s current balance is $693.93 as of October 7, 2015.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Initial Consumer Rebuttal /* (2000, 13, 2015/10/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept refund from company. Thank,you I believe it is the correct response to do. Just a note where complaint wrote " package not sent to correct address" iI repeat its company label once usps took it I so not travel with packqge. Your label your address.
I,do appreciate refund but honestly stop trying,to put any,blame on me, can any,company just,say,they,are wrong just once. I also acknowledge miss payment (caught off guard by death in immediate family.) I accept responsibility for miss payment & late fees. I knew it,would happen when other things had to b taken care of. I also,acknowledge Ineed to catch up on my payments. I handled things the best,i,could. Right or,wrong at,that,moment.SEE Not so,hard to,admit it. Thank you BBC for your,help. Thank you to to the company for the refund I hope you put,this behind us now.
A Verizon representative spoke with [redacted] and advised that the payment due date could not be changed on her account. As a courtesy the representative agreed to have the late payment charge adjusted from the April, May and July 2016 bills. The adjustments totaled $17.13 and will appear on her...
bill dated 11/*/2016. The representative advised that future late payment fees would not be adjusted.
Verizon's Customer Service Escalation team representative spoke with [redacted] on 01/**/16. Appropriate credits were issued. A refund check has been sent to [redacted] and he should receive the check in 7 to 10 business days. Verizon has responded to [redacted] via letter.We trust...
this information will help to resolve [redacted]'s concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received a response from Verizon. Instead, I received two new bills: one for the original closed account [redacted] (dated 7/23/17) for $638.79; and another one for the new account #[redacted] (dated 7/**/17) for $163.95. The original account, as promised in March, must have been closed with no penalty because of the opening of the new contract as agreed upon.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]