I am rejecting this response because:My husband and I have spoken with one someone we are dealing with regarding our issue that we are dealing with. We are just waiting on that person to contact us directly
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she states two payments of $25.00 were made in error, and she wanted to cancel one of the duplicated payments. Ms. [redacted] also states, one payment was reversed and one was cancelled. Ms. [redacted] wants her $25.00 payment to show on her account. After reviewing Ms. [redacted]’s account, we show two payments were indeed made in the amount of $25.00. After these payments cleared, we reversed one payment to the credit card used. We do not show a payment being cancelled. We show a payment of $25.00 was processed to Ms. [redacted]’s WebBank/Fingerhut Advantage Account on December 02, 2016. We apologize for any inconvenience this may have caused. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
July 21, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she is unable to box and return the merchandise to PayCheck Direct. She indicates if she is to breakdown the item, PayCheck Direct will not be able to properly assess the damage. Ms. [redacted] feels she should not be responsible for paying the shipping for this product. After reviewing the photograph Ms. [redacted] included in her complaint, PayCheck Direct has credited the merchandise as a courtesy to Ms. [redacted]. Ms. [redacted] will not need to return this item. The full merchandise price of $159.99, tax amount of $10.00, 1 Year Service Plan of $15.99, and the shipping/handling of $79.99 was credited on July 20, 2016. This refund check will be mailed to Ms. [redacted]’s address, [redacted] Ervina, MA 01344, on July 27, 2016. She should allow 5-7 business days to receive this check. If Ms. [redacted] has any additional questions she may contact PayCheck Direct at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Upon receipt of the complaint, a message was left on the customer's voice mail on June **. 2017. The issue was referred to the appropriate department to review and investigate. The representative locate the account which reflected the refund and submitted a request to process the refund. I...
spoke with the customer on June ** who advised he paid with his debit card. I apologized for the inconvenience and thanked him for his patience. As we do not have the ability to issue refunds to debit or credit cards, when the credit is approved, a check will be mailed to the final bill address which was confirmed with the customer. I spoke with the customer on June 30 and advised the refund was approved, ready for print and he should receive it in one to two business days. I advised since the holiday is Tuesday, he should receive it by the end of next week. He thanked me for the follow through and has my contact information if there are any questions.
We tried all the can be reached numbers and left voice mails, one number just rang with no answer. A call me letter will be sent to the customer. The customer will need to give us a call back to discuss the issue further. Closed.Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Actually my...
complaint HAS been resolved, but Verizon's response was inaccurate. My complaint to Revdex.com generated a phone call from a Verizon executive who was the first intelligent and helpful person I have dealt with about this problem. She confirmed that the line had NOT in fact been disconnected, despite my instruction to that effect, and that this is why the bills kept coming. She organized to have the line disconnected and to credit my account for the amount they had billed, which was a fully satisfactory response. Thanks Revdex.com for your help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an order was placed on February 25, 2016 which included the Hamptons Bathroom Floor Standing Storage Cabinet, Style Station, Suncast Patio Storage Bench, Pregnancy Warning Metallic Wall Art and the Crystal Art Beer/Coincidence Wall Art. The billing and shipping address on this order was [redacted] Washington, DC. 20032. After the order was placed, Ms. [redacted] contacted us to cancel the order due to a change in her billing and shipping address. The cancellation was completed and a new order was placed with her updated billing and shipping address. As part of our order processing, our Credit Risk Department reviews orders to ensure proper validation and verification occurs prior to the order shipping. Since the change of address was completed at the time of the order being placed our Credit Risk Department was unable to validate Ms. [redacted] at the new address which resulted in her order(s) being cancelled. The order for the Hamptons Bathroom Floor Standing Storage Cabinet has been placed per Ms. [redacted]’s request. As a courtesy we will honor the price Ms. [redacted] was originally charged for the Storage Cabinet. We will also honor the promotion code discount of $10.80 and the original shipping and handling charge of $9.99. Please allow up to two billing cycles for the credits to appear on the monthly billing statement. Please note express shipping does not apply for this item due to its weight. We are sorry for the inconvenience. The expected delivery date of the Storage Cabinet is April 4, 2016. We appreciate Ms. [redacted]’s patience and thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw �...⇄ [redacted]
According to our records, a Verizon representative spoke to [redacted] on January **, 2016, and explained that we had a display error on the confirmation of her rate, causing it to be 5.00 less than what was actually billed. The representative added a $5.00 discount for 24 months to honor the price...
[redacted] was quoted. Credit was previously applied to [redacted] account. Going forward the estimated monthly bill is $35.68.
2016 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] –[redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. In Ms. [redacted]’s inquiry she states she ordered a laptop and that when she received the laptop the adapter was missing. She states she sent several emails advising us of the missing adapter and that she received no response until she contacted us by phone seven days later. Ms. [redacted] states she was advised we would send the adapter to her but three days later we advised her she needed to contact Dell to have them send the adapter to her. Ms. [redacted] is requesting reimbursement for an adapter that she will have to purchase. Our records indicate Ms. [redacted] contacted us via email on September 2, 2016. Our offices were closed on September 5, 2016 for Labor Day. On September 7, 2016 we researched Ms. [redacted]’s concerns she stated in her email and a request was sent to our Parts Department to have an adapter sent to Ms. [redacted]. The same day Ms. [redacted] contacted us by phone and we advised her we requested an adapter to be sent to her and advised her to allow up to 7 days to receive. Ms. [redacted] requested the adapter to be shipped overnight and the agent explained we do not have an overnight delivery available. Ms. [redacted] requested to speak with a supervisor. Since a supervisor was not immediately available the agent transferred Ms. [redacted] to the supervisor’s voicemail. The supervisor attempted to contact Ms. [redacted] the same day and a message was left. On September 8, 2016 a parts specialist sent an email to Ms. [redacted] which explained we do not have parts available for the laptop and advised Ms. [redacted] to contact Dell to have the adapter sent. We reached out to our supplier on Ms. [redacted]’s behalf and we have requested our supplier to send an adapter to Ms. [redacted]. Per our supplier, the adapter was sent as of the date of this letter to the address we have on file for Ms. [redacted]. The adapter should be arriving no later than October 5, 2016. As a courtesy, we have also issued a credit of $25.00 on the laptop and Ms. [redacted] will see the credit issued within 1-2 billing cycles on her statement. If Ms. [redacted] has further questions or concerns she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because the shoes were not put in at 30% off. They did extend the free shipping; however, I was charged $63.99 and not the agreed $44.79. This is not what was agreed on and calling Fingerhut customer care will get me nowhere.
Verizon reviewed [redacted] concerns and his account. Verizon's Customer Service Escalation team representative spoke with [redacted] on 09/[redacted]15 and discussed the disputed charges. Verizon's Customer Service Escalation team representative credited the disputed charges. [redacted] was...
satisfied.We trust this information will help to resolve [redacted] concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
THIS COMPLAINT WAS RESOLVED AND THEN 3 DAYS LATER THE PHONE WAS NOT WORKING AGAIN. I CALLED THE SUPERVISOR WHO GAVE ME HIS CONTACT INFORMATION AND WAS GOING TO SEND OUT A REPAIR TECH WHO NEVER SHOWED. THIS BEGAN JUNE ** AND THE PHONE IS STILL NOT WORKING. ONCE AGAIN I ASKE FOR THE Revdex.com'S HELP TO TRY TO REACH OUT TO THE BUSINESS AND HAVE THIS ISSUE TAKEN CARE OF.FIX THE PROBLEM ONCE AND FOR ALL AND GIVE PROPER CREDIT WHERE DUE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have been emailed this week by a representative. She reached in regards to account information, telephone number and a good time to call. I gave as much information as possible however, I am unable to give a specific call time. Every moment I have something is scheduled. Please just call and I will make my greatest effort to provide all information necessary. Thank you for contacting this week. Please call me at your earliest convenience.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
Revdex.com of Minnesota
#[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] states that she made her June payment on June 2, 2015. Our records show a minimum due of $329.57 was due June 2, and we received $255 on May 19. We show that we received a payment of $243 on June 26; this covered her July payment of $242.19 which was due July 2, 2015. She did not receive a late fee for this payment, as she brought her account current for July. We show that $160. 74 was due by August 2. When we did not receive a payment by this date, she received a late fee.
The due date for the customer is the 2nd of each month, and the cycle date is the 4th, meaning the statements are printed and sent out every 4th of the month. Payments received are applied accordingly to the cycle the account is in when we receive it. The customer may want to consider setting up automatic monthly payments to prevent any confusion or inconsistency for future payment dates. Ms. [redacted] can call us at [redacted] to receive assistance in setting this up.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In June 2 Payments were made. One on 6/2 and one on 6/18. The one on 6/18 I was paying for my July payment, but you credited towards another June payment. In July I didn't make a payment, assuming I had already made my July payment and you assessed a late fee. I made my regular payment for August on 7/30, still not knowing my account was in arrears and was assessed another late fee. In September, when I finally realized what was going on, I called in and spoke to several people, including a supervisor. Who told me that they could not help me with the payment issue, even though I had made an extra payment and should not have had to make an extra payment again to make things right on this account. IT"S A FREAKING COMPUTER....YOU CAN MAKE IT DO ANYTHING YOU WANT! SO I made the one regular payment for September. They removed the 2 late fees for July and August. I then made another payment on 9/17, but it was 2 days after the (due date)....so you is went and charged me another late fee, even though technically my account was NEVER late with the extra payment that I had made in June! That is why I had requested my account to be closed....which it has not been! And for you to remove the late fee assessed in September, which it has not been! And to remove any negative credit reporting!
Final Business Response /* (4000, 11, 2015/11/16) */
CONFIDENTIAL COMMUNICATION
November 16, 2015
Revdex.com of Minnesota #[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] states that she made two payments in June, the first on June 2nd, and the second on June 18th. Ms. [redacted] did not specify the payment amounts. Our records indicate the only payment we received in June was for $243.00 on June 26th. This payment satisfied the minimum of $242.19 due by July 2nd, bringing her account current.
Ms. [redacted] states she made another payment on July 30, which our records do not reflect. The next payment received was not until August 15th, in the amount of $330.00.. As Ms. [redacted]'s due date was August 2, she received a late fee.
Ms. [redacted] further states that she made an additional payment on September 17th, "two days after the due date", and that she received a late fee. However, we do not show that we received any payments in September.
Per the customer's request, the account has been closed.
To clarify to Ms. [redacted], her Fingerhut Advantage Credit Account is an open-end/revolving account, and does not allow the option to pay it ahead. A payment exceeding the minimum amount due and/or multiple payments made within the same billing cycle may only satisfy the payment required for that month and that month only. As a resolution to this limitation, we recommend that she consider activating an "automatic recurring payment schedule." Many customers feel this provides them the assurance of meeting their monthly payment obligation while also freeing them from any extra time or trouble associated with making an individual payment each month.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION January 4, 2017 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted]’ regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’ inquiry he states he has been unable to get his billing issue resolved with Fingerhut. Mr. [redacted] also states he has made roughly $60.00 in payments towards his balance due. After reviewing Mr. [redacted]’ account, his first purchase was on August 31, 2016 in the amount of $129.48. On September 27, 2016, Mr. [redacted] made a second purchase of $222.98 of which he returned on October 17, 2016. Mr. [redacted] received credits of $202.04, $7.95, and $12.99 for the item, original shipping and return shipping. Payments have been received in the amounts of $29.48 on September 27, 2016 and $30.00 on October 27, 2016. When Mr. [redacted]’ November statement was sent he owed a minimum payment of $8.99, as his balance was $98.35. This payment was due on December 7, 2016. When payment was not received, Mr. [redacted] received a late fee of $8.99. As a courtesy, this late fee of $8.99 was refunded to Mr. [redacted]’ account. Mr. [redacted]’ current balance is $79.10 and the minimum due to bring the account current is $17.98 which is due by January 7, 2017 to avoid any further late fees. We apologize for any inconvenience this may have been caused to Mr. [redacted]. If he has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 AM and 8:00 PM, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. this is the second complaint fot same problem.it has been correct this monthly of july , but I'm concern of august payment if it will be as corrected.thank you[redacted]
Sincerely,
[redacted]
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I reviewed and now its showing they are no longer charging for safe line. I will continue to pay but if I have any more issues with this company I am filing another complaint. There were several times I made a payment and the bill did not budge. Terrible company and I will be sure to let others know to never use this company when using credit.
Upon receipt of the complaint, I spoke with the customer on February *, 2018 and apologized for the inconvenience. Their concerns were referred to the appropriate department to review and investigate. This is a final account. The customer was enrolled in AutoPay. The customer's...
November 2017 bill reflected a zero balance. On December **, 2017, the Auto Payment for October was returned. The customer made a partial payment on January **, 2018, leaving a balance. On January **, there was a returned payment, leaving a balance. The account was recalled from the Outside Collection Agency and placed in dispute pending the investigation. The account is not reflected as to being credit reported. Credit reporting is done electronically and is reported when accounts are 30-60 days past due. A cease and desist was placed temporarily on the robo calls. An email was sent to the address provided on the complaint of the outcome of the investigation on February [redacted]
Verizon's Local Manager spoke with the customer about the issue The Local Manager advised [redacted] that Verizon will take care of the drive way by the pole, however we will not be moving the pole. The customer advised he was satisfied with the resolution.
I am rejecting this response because:My husband and I have spoken with one someone we are dealing with regarding our issue that we are dealing with. We are just waiting on that person to contact us directly
CONFIDENTIAL COMMUNICATION January 12,...
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she states two payments of $25.00 were made in error, and she wanted to cancel one of the duplicated payments. Ms. [redacted] also states, one payment was reversed and one was cancelled. Ms. [redacted] wants her $25.00 payment to show on her account. After reviewing Ms. [redacted]’s account, we show two payments were indeed made in the amount of $25.00. After these payments cleared, we reversed one payment to the credit card used. We do not show a payment being cancelled. We show a payment of $25.00 was processed to Ms. [redacted]’s WebBank/Fingerhut Advantage Account on December 02, 2016. We apologize for any inconvenience this may have caused. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
July 21, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she is unable to box and return the merchandise to PayCheck Direct. She indicates if she is to breakdown the item, PayCheck Direct will not be able to properly assess the damage. Ms. [redacted] feels she should not be responsible for paying the shipping for this product. After reviewing the photograph Ms. [redacted] included in her complaint, PayCheck Direct has credited the merchandise as a courtesy to Ms. [redacted]. Ms. [redacted] will not need to return this item. The full merchandise price of $159.99, tax amount of $10.00, 1 Year Service Plan of $15.99, and the shipping/handling of $79.99 was credited on July 20, 2016. This refund check will be mailed to Ms. [redacted]’s address, [redacted] Ervina, MA 01344, on July 27, 2016. She should allow 5-7 business days to receive this check. If Ms. [redacted] has any additional questions she may contact PayCheck Direct at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Upon receipt of the complaint, a message was left on the customer's voice mail on June **. 2017. The issue was referred to the appropriate department to review and investigate. The representative locate the account which reflected the refund and submitted a request to process the refund. I...
spoke with the customer on June ** who advised he paid with his debit card. I apologized for the inconvenience and thanked him for his patience. As we do not have the ability to issue refunds to debit or credit cards, when the credit is approved, a check will be mailed to the final bill address which was confirmed with the customer. I spoke with the customer on June 30 and advised the refund was approved, ready for print and he should receive it in one to two business days. I advised since the holiday is Tuesday, he should receive it by the end of next week. He thanked me for the follow through and has my contact information if there are any questions.
We tried all the can be reached numbers and left voice mails, one number just rang with no answer. A call me letter will be sent to the customer. The customer will need to give us a call back to discuss the issue further. Closed.Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Actually my...
complaint HAS been resolved, but Verizon's response was inaccurate. My complaint to Revdex.com generated a phone call from a Verizon executive who was the first intelligent and helpful person I have dealt with about this problem. She confirmed that the line had NOT in fact been disconnected, despite my instruction to that effect, and that this is why the bills kept coming. She organized to have the line disconnected and to credit my account for the amount they had billed, which was a fully satisfactory response. Thanks Revdex.com for your help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION March 24, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an order was placed on February 25, 2016 which included the Hamptons Bathroom Floor Standing Storage Cabinet, Style Station, Suncast Patio Storage Bench, Pregnancy Warning Metallic Wall Art and the Crystal Art Beer/Coincidence Wall Art. The billing and shipping address on this order was [redacted] Washington, DC. 20032. After the order was placed, Ms. [redacted] contacted us to cancel the order due to a change in her billing and shipping address. The cancellation was completed and a new order was placed with her updated billing and shipping address. As part of our order processing, our Credit Risk Department reviews orders to ensure proper validation and verification occurs prior to the order shipping. Since the change of address was completed at the time of the order being placed our Credit Risk Department was unable to validate Ms. [redacted] at the new address which resulted in her order(s) being cancelled. The order for the Hamptons Bathroom Floor Standing Storage Cabinet has been placed per Ms. [redacted]’s request. As a courtesy we will honor the price Ms. [redacted] was originally charged for the Storage Cabinet. We will also honor the promotion code discount of $10.80 and the original shipping and handling charge of $9.99. Please allow up to two billing cycles for the credits to appear on the monthly billing statement. Please note express shipping does not apply for this item due to its weight. We are sorry for the inconvenience. The expected delivery date of the Storage Cabinet is April 4, 2016. We appreciate Ms. [redacted]’s patience and thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw �...⇄ [redacted]
According to our records, a Verizon representative spoke to [redacted] on January **, 2016, and explained that we had a display error on the confirmation of her rate, causing it to be 5.00 less than what was actually billed. The representative added a $5.00 discount for 24 months to honor the price...
[redacted] was quoted. Credit was previously applied to [redacted] account. Going forward the estimated monthly bill is $35.68.
CONFIDENTIAL COMMUNICATION September 30,...
2016 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] –[redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. In Ms. [redacted]’s inquiry she states she ordered a laptop and that when she received the laptop the adapter was missing. She states she sent several emails advising us of the missing adapter and that she received no response until she contacted us by phone seven days later. Ms. [redacted] states she was advised we would send the adapter to her but three days later we advised her she needed to contact Dell to have them send the adapter to her. Ms. [redacted] is requesting reimbursement for an adapter that she will have to purchase. Our records indicate Ms. [redacted] contacted us via email on September 2, 2016. Our offices were closed on September 5, 2016 for Labor Day. On September 7, 2016 we researched Ms. [redacted]’s concerns she stated in her email and a request was sent to our Parts Department to have an adapter sent to Ms. [redacted]. The same day Ms. [redacted] contacted us by phone and we advised her we requested an adapter to be sent to her and advised her to allow up to 7 days to receive. Ms. [redacted] requested the adapter to be shipped overnight and the agent explained we do not have an overnight delivery available. Ms. [redacted] requested to speak with a supervisor. Since a supervisor was not immediately available the agent transferred Ms. [redacted] to the supervisor’s voicemail. The supervisor attempted to contact Ms. [redacted] the same day and a message was left. On September 8, 2016 a parts specialist sent an email to Ms. [redacted] which explained we do not have parts available for the laptop and advised Ms. [redacted] to contact Dell to have the adapter sent. We reached out to our supplier on Ms. [redacted]’s behalf and we have requested our supplier to send an adapter to Ms. [redacted]. Per our supplier, the adapter was sent as of the date of this letter to the address we have on file for Ms. [redacted]. The adapter should be arriving no later than October 5, 2016. As a courtesy, we have also issued a credit of $25.00 on the laptop and Ms. [redacted] will see the credit issued within 1-2 billing cycles on her statement. If Ms. [redacted] has further questions or concerns she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because the shoes were not put in at 30% off. They did extend the free shipping; however, I was charged $63.99 and not the agreed $44.79. This is not what was agreed on and calling Fingerhut customer care will get me nowhere.
Verizon reviewed [redacted] concerns and his account. Verizon's Customer Service Escalation team representative spoke with [redacted] on 09/[redacted]15 and discussed the disputed charges. Verizon's Customer Service Escalation team representative credited the disputed charges. [redacted] was...
satisfied.We trust this information will help to resolve [redacted] concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
THIS COMPLAINT WAS RESOLVED AND THEN 3 DAYS LATER THE PHONE WAS NOT WORKING AGAIN. I CALLED THE SUPERVISOR WHO GAVE ME HIS CONTACT INFORMATION AND WAS GOING TO SEND OUT A REPAIR TECH WHO NEVER SHOWED. THIS BEGAN JUNE ** AND THE PHONE IS STILL NOT WORKING. ONCE AGAIN I ASKE FOR THE Revdex.com'S HELP TO TRY TO REACH OUT TO THE BUSINESS AND HAVE THIS ISSUE TAKEN CARE OF.FIX THE PROBLEM ONCE AND FOR ALL AND GIVE PROPER CREDIT WHERE DUE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have been emailed this week by a representative. She reached in regards to account information, telephone number and a good time to call. I gave as much information as possible however, I am unable to give a specific call time. Every moment I have something is scheduled. Please just call and I will make my greatest effort to provide all information necessary. Thank you for contacting this week. Please call me at your earliest convenience.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/10/29) */
s went and charged me another late fee, even though technically my account was NEVER late with the extra payment that I had made in June! That is why I had requested my account to be closed....which it has not been! And for you to remove the late fee assessed in September, which it has not been! And to remove any negative credit reporting!
CONFIDENTIAL COMMUNICATION
October 29, 2015
Revdex.com of Minnesota
#[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] states that she made her June payment on June 2, 2015. Our records show a minimum due of $329.57 was due June 2, and we received $255 on May 19. We show that we received a payment of $243 on June 26; this covered her July payment of $242.19 which was due July 2, 2015. She did not receive a late fee for this payment, as she brought her account current for July. We show that $160. 74 was due by August 2. When we did not receive a payment by this date, she received a late fee.
The due date for the customer is the 2nd of each month, and the cycle date is the 4th, meaning the statements are printed and sent out every 4th of the month. Payments received are applied accordingly to the cycle the account is in when we receive it. The customer may want to consider setting up automatic monthly payments to prevent any confusion or inconsistency for future payment dates. Ms. [redacted] can call us at [redacted] to receive assistance in setting this up.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In June 2 Payments were made. One on 6/2 and one on 6/18. The one on 6/18 I was paying for my July payment, but you credited towards another June payment. In July I didn't make a payment, assuming I had already made my July payment and you assessed a late fee. I made my regular payment for August on 7/30, still not knowing my account was in arrears and was assessed another late fee. In September, when I finally realized what was going on, I called in and spoke to several people, including a supervisor. Who told me that they could not help me with the payment issue, even though I had made an extra payment and should not have had to make an extra payment again to make things right on this account. IT"S A FREAKING COMPUTER....YOU CAN MAKE IT DO ANYTHING YOU WANT! SO I made the one regular payment for September. They removed the 2 late fees for July and August. I then made another payment on 9/17, but it was 2 days after the (due date)....so you i
Final Business Response /* (4000, 11, 2015/11/16) */
CONFIDENTIAL COMMUNICATION
November 16, 2015
Revdex.com of Minnesota #[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] states that she made two payments in June, the first on June 2nd, and the second on June 18th. Ms. [redacted] did not specify the payment amounts. Our records indicate the only payment we received in June was for $243.00 on June 26th. This payment satisfied the minimum of $242.19 due by July 2nd, bringing her account current.
Ms. [redacted] states she made another payment on July 30, which our records do not reflect. The next payment received was not until August 15th, in the amount of $330.00.. As Ms. [redacted]'s due date was August 2, she received a late fee.
Ms. [redacted] further states that she made an additional payment on September 17th, "two days after the due date", and that she received a late fee. However, we do not show that we received any payments in September.
Per the customer's request, the account has been closed.
To clarify to Ms. [redacted], her Fingerhut Advantage Credit Account is an open-end/revolving account, and does not allow the option to pay it ahead. A payment exceeding the minimum amount due and/or multiple payments made within the same billing cycle may only satisfy the payment required for that month and that month only. As a resolution to this limitation, we recommend that she consider activating an "automatic recurring payment schedule." Many customers feel this provides them the assurance of meeting their monthly payment obligation while also freeing them from any extra time or trouble associated with making an individual payment each month.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION January 4, 2017 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted]’ regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’ inquiry he states he has been unable to get his billing issue resolved with Fingerhut. Mr. [redacted] also states he has made roughly $60.00 in payments towards his balance due. After reviewing Mr. [redacted]’ account, his first purchase was on August 31, 2016 in the amount of $129.48. On September 27, 2016, Mr. [redacted] made a second purchase of $222.98 of which he returned on October 17, 2016. Mr. [redacted] received credits of $202.04, $7.95, and $12.99 for the item, original shipping and return shipping. Payments have been received in the amounts of $29.48 on September 27, 2016 and $30.00 on October 27, 2016. When Mr. [redacted]’ November statement was sent he owed a minimum payment of $8.99, as his balance was $98.35. This payment was due on December 7, 2016. When payment was not received, Mr. [redacted] received a late fee of $8.99. As a courtesy, this late fee of $8.99 was refunded to Mr. [redacted]’ account. Mr. [redacted]’ current balance is $79.10 and the minimum due to bring the account current is $17.98 which is due by January 7, 2017 to avoid any further late fees. We apologize for any inconvenience this may have been caused to Mr. [redacted]. If he has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 AM and 8:00 PM, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. this is the second complaint fot same problem.it has been correct this monthly of july , but I'm concern of august payment if it will be as corrected.thank you[redacted]
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I reviewed and now its showing they are no longer charging for safe line. I will continue to pay but if I have any more issues with this company I am filing another complaint. There were several times I made a payment and the bill did not budge. Terrible company and I will be sure to let others know to never use this company when using credit.
Upon receipt of the complaint, I spoke with the customer on February *, 2018 and apologized for the inconvenience. Their concerns were referred to the appropriate department to review and investigate. This is a final account. The customer was enrolled in AutoPay. The customer's...
November 2017 bill reflected a zero balance. On December **, 2017, the Auto Payment for October was returned. The customer made a partial payment on January **, 2018, leaving a balance. On January **, there was a returned payment, leaving a balance. The account was recalled from the Outside Collection Agency and placed in dispute pending the investigation. The account is not reflected as to being credit reported. Credit reporting is done electronically and is reported when accounts are 30-60 days past due. A cease and desist was placed temporarily on the robo calls. An email was sent to the address provided on the complaint of the outcome of the investigation on February [redacted]
Verizon's Local Manager spoke with the customer about the issue The Local Manager advised [redacted] that Verizon will take care of the drive way by the pole, however we will not be moving the pole. The customer advised he was satisfied with the resolution.