Per the Verizon contractor they sent the customer payment for the fence on 7/**/15. The also advised restoration will be completed when they work on [redacted] is done. They advised they spoke with the customer and he was ok with the plan. The customer has been provided contact information for the contractor and additional questions should be directed to them.
Verizon’s BSW (Buried Service Wire team) has confirmed the cutover was completed on 4/**/17. The customer was advised via voicemail messaging. Verizon has not been successful in our attempts to reach the customer via phone.
Verizon records show that when the customer called in January2015 to disconnect services that she was advised of the applicable EarlyTermination Fee of $40.00 showing on the statement. The final bill was mailedto the [redacted] address as requested. Areview of the account shows that the customer...
had been making partial paymentson the account, leaving an overdue balance carried forward plus the currentmonth's activity being added. The customer was advised when she paid her billthat the account would be updated to paid collection but not removed from hercredit report. The final bill was not paid until 5/*/15 when she received thenotice from the outside collection agency. On 5/**/15, Verizon FinancialServices spoke with the customer, reviewed all the foregoing information, andexplained the credit report will not be deleted.
[redacted] Thank you for referring the complaint of [redacted]to our office for review. We appreciatethis matter being brought to our attention. Our Investigation concludes; [redacted] placed order[redacted] on 3/**/15 for 50/50 FIOS data for $39.99. The records show that...
on7/**/15 Verizon representative added on $30 discount for 12 months bringing therate down to $49.99. An additional $10 discount was added on 7/**/15 to bringrate down to $39.99. Verizon will follow up on the August bill allissues are resolved. The customer has been credited $185.29 for the differencein price and activation charges that were billed in error. As of 7/**/15 theaccount reflects has a credit balance of $14.19. Verizon attempted to contact [redacted] on contactnumber but he said he could not hear the representative on multiple calls tohim. Verizon will follow up next bill cycle to ensure the billing is correct. Verizon apologies for the inconvenience this hascaused and trust that this information will assist you in closing thiscomplaint. Sincerely, John T.Verizon SW Executive Relations###-###-#### EXT [redacted]
Thank you for referring the case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. Maria expressed concern regarding the change requested for her Verizon Internet and TV services. Research found there was a system issue with the original...
order. Several representatives attempted to correct the trouble and replace the original order. Unfortunately, it required the help from the Provisioning Repair team. We verified on March [redacted], the trouble was cleared and a Verizon representative was able to complete order. The account shows her TV has been removed and credit give back to 2/**/16. She received 2 credits totaling $72.25 on March [redacted]. The system shows her FiOS 75/75 Internet speed is $44.99 for months 1-12 and $54.99 for months 13-24.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Please have the vendor confirm the reduced monthly price for the term of the service.
Sincerely,
[redacted]
The account ending in 00001 was disconnected on 5/**/2016 and we have credited the final balance of $114.03, as the account was created in error. We have attempted to contact the customer to advise him of the resolution; however he is out of the country.
I am rejecting this response because:The response...
does not state that they will correct the information on my credit report. I would like the correct information reported to the credit bureau and the late payments being reported to be removed from all credit reports/credit reporting agencies.
made by the business in reference to complaint ID [redacted]. I have made efforts to contact the Executive Customer Care Department at Fingerhut, and will continue to do so until such time that the business and I are able to communicate and agree on a resolution to this issue. At that time I will again address this letter to the Revdex.com and the response to the business' reply with a statement as to whether or not we have reached a satisfactory resolution at that time. I sincerely thank you for your time and efforts in this matter.
Upon entering their contract with Verizon, the customer agreed to the terms of service which states in Section 10 Part B: Except as otherwise set forth in this agreement, if you havechosen to subscribe to a bundled service plan with a minimum term commitment,if any of the bundle services are terminated by you or by us before completingyour minimum term, then you agree to pay Verizon the Early Termination Fee setforth in the bundled service plan you have chosen. The Early Termination Fees are valid.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
On 3/**/2017 Verizon Appeals Billing Representative called and spoke with [redacted]i, explained that her premium channel discount expired 1/**/17. Ms. Palmeri stated that when she placed her order in December she was told that her price would be the same for 2 years. The...
Representative explained that the discount shows on the Service Order Confirmation because it was still in place when the order was placed on 12/**/16 but was expiring 1/**/17. The Representative apologized that the information was not made clear. [redacted] was not satisfied, and stated she will go to cable. The customer is already receiving a $4.99 twelve month LEC credit and no other credits or adjustments are available.
A technician dispatched on 02/**/18 and replaced the defected ONT. A representative spoke with the customer who requested that we call him again to confirm his issue had been resolved. We have made several attempts to contact the customer as requested but have been unable to reach...
him. A letter and email has been sent advising the customer to contact us if he has further problems.
Upon receipt of the complaint filed Verizon reviewed the consumer's account. The consumer expressed concern regarding promotions they were honored when renewing their Verizon agreement. On 6/**/17 the consumer received HBO for 3 months free as a customer loyalty offer. An email confirmation was sent to the consumer stating that HBO will expire on 9/**/17. Verizon’s does not have the recording of the call as recordings are only saved for three months. On 11/**/17 Verizon spoke with the consumer and went over their monthly billing and discounts, no changes were made to the account. The consumer has our contact information should they have any further concerns.
Please be advised Verizon records back to August 2010 show the bills were being sent to the same address on [redacted]. There are no notes showing a call to Verizon to question the bills not being received until June **, 2015. On June **, 2015 the billing address was...
changed to the service address. The account only billed for services rendered’ therefore there are no further credit warranted on this account. [redacted], a FiOS Billing Specialist spoke to [redacted] December *, 2015 to provide this information as well. She had to end the call, but has his direct number should she have other concerns We trust this provides your office with the information required in this matter. Thank you, [redacted] Sr. Analyst Verizon Executive Relations
2016 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. In Mr. [redacted]’s inquiry he indicates he is set up on a recurring payment schedule that is automatically processed on the scheduled payment date. Mr. [redacted] indicates he changed his checking account information a month before the scheduled payment was to be deducted, however, the scheduled payment processed through his old checking account which caused an overdraft fee of $32.89 plus a daily overdraft fee of $4.89 for a total of $37.78. Mr. [redacted] indicated this is the second time a payment was processed through an incorrect checking account. Mr. [redacted] is requesting a refund for the overdraft fee. Our records indicate Mr. [redacted] contacted our Customer Service Department on October 12, 2015 for assistance in updating his password on our website. The agent assisted Mr. [redacted] with the password update request. Mr. [redacted] also requested to cancel a scheduled payment and to set up a new scheduled payment. The agent cancelled a scheduled payment for the minimum payment due that had originally started on April 22, 2015 and set up a new payment schedule of $40.00 per month beginning on October 22, 2015. On November 18, 2015 Mr. [redacted] set up a recurring payment schedule beginning November 22, 2015 on our website for the minimum monthly payment. Since a recurring payment schedule was already in effect on Mr. [redacted]’s account and Mr. [redacted] set up another recurring payment schedule on November 18, 2015, both payments were processed on November 22, 2015. The bank returned the $40.00 payment to us as not paid and the payment was reversed on December 6, 2015. On December 10, 2015 Mr. [redacted] contacted Customer Service to advise us that he was charged an overdraft fee from his bank in the amount of $36.00 because the payment was processed using his previous/old bank account. On December 10, 2015. Mr. [redacted] was issued a credit of $25.00 as a courtesy for the returned check fee he was billed on his Gettington Account. The recurring payment schedule of $40.00 was also cancelled on December 10, 2015. At this time, we requested Mr. [redacted] to send a copy of his bank statement showing the overdraft fee to our payment research specialist to review to determine if a refund of the overdraft fee was warranted. We have no record of receiving a copy of Mr. [redacted]’s bank statement. As part of our in-depth review of his account, we have no record of Mr. [redacted] cancelling the recurring payment schedule of $40.00 prior to December 10, 2015. Additionally, our records indicate the recurring scheduled payment Mr. [redacted] set up on the website on November 18, 2015 was active with recurring payments being processed on the 22nd of each month until the schedule was cancelled on May 25, 2016. We have no record of this recurring payment schedule being cancelled prior to May 25, 2016. It is important to remember if a payment schedule is already set up and a change needs to be made prior to the payment processing, we require at least 24 hours prior to the date the payment is scheduled for the payment schedule to be cancelled. If a payment is made prior to a payment schedule date, the payment schedule will still process. Since we have no record of a cancellation being requested on our website or by phone prior to the payment that processed on May 22, 2016, we are unable to credit Mr. [redacted]’s Gettington account for the overdraft fee he was charged by his bank. While researching Mr. [redacted]’s inquiry, we reviewed a call recording in which Mr. [redacted]’s spouse identified herself as Mr. [redacted]. She requested that we close the Gettington account and the agent advised her that he was closing the account per her request. Later in the call, Mr. [redacted] spoke with the agent and advised the agent that he and his wife were the account holders. Please understand, we do not have joint accounts. Since this account was opened in Mr. [redacted]’s name we cannot close the account unless Mr. [redacted] requests for the account to be closed. If he would like to close the account he may contact our customer Service Department at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. We apologize for any inconvenience this may have caused. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
Initial Business Response /* (1000, 5, 2016/01/20) */
CONFIDENTIAL COMMUNICATION
January 20, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate on September 30, 2015 Ms. [redacted] purchased three Visual Land Prestige Elite 8" 16GB Android Tablets with Keyboard Cases. On January 3, 2016 Ms. [redacted] contacted Fingerhut stating her products are not working properly. While customer satisfaction if very important to us, we do require returns to be made in accordance with our Return Policy, which states:
"We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are non refundable. Computers, camcorders, video games, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers' warranty. Software and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only."
For all concerns with these products Ms. [redacted] will need to contact the manufacturer, Visual Land Inc., at [redacted].
We apologize for any inconvenience this may cause. Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
This is a duplicate of an [redacted] complaint closed 6/**/15. Inaccordance with Verizon's investigation, it was found, per the last dispatch on5/**/15, that the customer's wires were pulled out of the Optical NetworkTerminal (ONT) in the terminal room. The wires were hanging 6 inches or soout of...
the ONT so it is possible the wires got snagged when someone else wasworking in the terminal room. Verizon could not confirm who pulled thewires since the room is shared with [redacted] equipment. Thetechnician was able to run the customer's wire behind our ONT and punch downthe block so it will not get pulled out again by accident. The Verizon repairmanager stated he would attempt to visit the customer andleave his contact information in case she has any further serviceissues. The repair manager spoke with the daughter, provided her name andnumber, and advised that one month out of service credit had been issuedin the amount of $104.77.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. You guys are miraculous and I sincerely appreciate your assistance. Donation forthcoming.Most sincerely,[redacted]
I am accepting the result (cancellation and no charge) but I am rejecting their argument that I knowingly entered into this contract to get enrolled in this program.Their advertisement was very nasty. They know how to entrap customers in clicking the icon to enroll them in an expensive program without even noticing the details of the program. They entice customers with deceptive tactics. They should change this business practice. I demand that they conduct more ethical business practice and request their apology.
Per the Verizon contractor they sent the customer payment for the fence on 7/**/15. The also advised restoration will be completed when they work on [redacted] is done. They advised they spoke with the customer and he was ok with the plan. The customer has been provided contact information for the contractor and additional questions should be directed to them.
Verizon’s BSW (Buried Service Wire team) has confirmed the cutover was completed on 4/**/17. The customer was advised via voicemail messaging. Verizon has not been successful in our attempts to reach the customer via phone.
Verizon records show that when the customer called in January2015 to disconnect services that she was advised of the applicable EarlyTermination Fee of $40.00 showing on the statement. The final bill was mailedto the [redacted] address as requested. Areview of the account shows that the customer...
had been making partial paymentson the account, leaving an overdue balance carried forward plus the currentmonth's activity being added. The customer was advised when she paid her billthat the account would be updated to paid collection but not removed from hercredit report. The final bill was not paid until 5/*/15 when she received thenotice from the outside collection agency. On 5/**/15, Verizon FinancialServices spoke with the customer, reviewed all the foregoing information, andexplained the credit report will not be deleted.
[redacted] Thank you for referring the complaint of [redacted]to our office for review. We appreciatethis matter being brought to our attention. Our Investigation concludes; [redacted] placed order[redacted] on 3/**/15 for 50/50 FIOS data for $39.99. The records show that...
on7/**/15 Verizon representative added on $30 discount for 12 months bringing therate down to $49.99. An additional $10 discount was added on 7/**/15 to bringrate down to $39.99. Verizon will follow up on the August bill allissues are resolved. The customer has been credited $185.29 for the differencein price and activation charges that were billed in error. As of 7/**/15 theaccount reflects has a credit balance of $14.19. Verizon attempted to contact [redacted] on contactnumber but he said he could not hear the representative on multiple calls tohim. Verizon will follow up next bill cycle to ensure the billing is correct. Verizon apologies for the inconvenience this hascaused and trust that this information will assist you in closing thiscomplaint. Sincerely, John T.Verizon SW Executive Relations###-###-#### EXT [redacted]
Thank you for referring the case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. Maria expressed concern regarding the change requested for her Verizon Internet and TV services. Research found there was a system issue with the original...
order. Several representatives attempted to correct the trouble and replace the original order. Unfortunately, it required the help from the Provisioning Repair team. We verified on March [redacted], the trouble was cleared and a Verizon representative was able to complete order. The account shows her TV has been removed and credit give back to 2/**/16. She received 2 credits totaling $72.25 on March [redacted]. The system shows her FiOS 75/75 Internet speed is $44.99 for months 1-12 and $54.99 for months 13-24.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Please have the vendor confirm the reduced monthly price for the term of the service.
Sincerely,
[redacted]
The account ending in 00001 was disconnected on 5/**/2016 and we have credited the final balance of $114.03, as the account was created in error. We have attempted to contact the customer to advise him of the resolution; however he is out of the country.
I am rejecting this response because:The response...
does not state that they will correct the information on my credit report. I would like the correct information reported to the credit bureau and the late payments being reported to be removed from all credit reports/credit reporting agencies.
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted]. I have made efforts to contact the Executive Customer Care Department at Fingerhut, and will continue to do so until such time that the business and I are able to communicate and agree on a resolution to this issue. At that time I will again address this letter to the Revdex.com and the response to the business' reply with a statement as to whether or not we have reached a satisfactory resolution at that time. I sincerely thank you for your time and efforts in this matter.
Upon entering their contract with Verizon, the customer agreed to the terms of service which states in Section 10 Part B: Except as otherwise set forth in this agreement, if you havechosen to subscribe to a bundled service plan with a minimum term commitment,if any of the bundle services are terminated by you or by us before completingyour minimum term, then you agree to pay Verizon the Early Termination Fee setforth in the bundled service plan you have chosen. The Early Termination Fees are valid.
CONFIDENTIAL COMMUNICATION May 31, 2017...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
On 3/**/2017 Verizon Appeals Billing Representative called and spoke with [redacted]i, explained that her premium channel discount expired 1/**/17. Ms. Palmeri stated that when she placed her order in December she was told that her price would be the same for 2 years. The...
Representative explained that the discount shows on the Service Order Confirmation because it was still in place when the order was placed on 12/**/16 but was expiring 1/**/17. The Representative apologized that the information was not made clear. [redacted] was not satisfied, and stated she will go to cable. The customer is already receiving a $4.99 twelve month LEC credit and no other credits or adjustments are available.
A technician dispatched on 02/**/18 and replaced the defected ONT. A representative spoke with the customer who requested that we call him again to confirm his issue had been resolved. We have made several attempts to contact the customer as requested but have been unable to reach...
him. A letter and email has been sent advising the customer to contact us if he has further problems.
Upon receipt of the complaint filed Verizon reviewed the consumer's account. The consumer expressed concern regarding promotions they were honored when renewing their Verizon agreement. On 6/**/17 the consumer received HBO for 3 months free as a customer loyalty offer. An email confirmation was sent to the consumer stating that HBO will expire on 9/**/17. Verizon’s does not have the recording of the call as recordings are only saved for three months. On 11/**/17 Verizon spoke with the consumer and went over their monthly billing and discounts, no changes were made to the account. The consumer has our contact information should they have any further concerns.
Please be advised Verizon records back to August 2010 show the bills were being sent to the same address on [redacted]. There are no notes showing a call to Verizon to question the bills not being received until June **, 2015. On June **, 2015 the billing address was...
changed to the service address. The account only billed for services rendered’ therefore there are no further credit warranted on this account. [redacted], a FiOS Billing Specialist spoke to [redacted] December *, 2015 to provide this information as well. She had to end the call, but has his direct number should she have other concerns We trust this provides your office with the information required in this matter. Thank you, [redacted] Sr. Analyst Verizon Executive Relations
CONFIDENTIAL COMMUNICATION June 21,...
2016 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. In Mr. [redacted]’s inquiry he indicates he is set up on a recurring payment schedule that is automatically processed on the scheduled payment date. Mr. [redacted] indicates he changed his checking account information a month before the scheduled payment was to be deducted, however, the scheduled payment processed through his old checking account which caused an overdraft fee of $32.89 plus a daily overdraft fee of $4.89 for a total of $37.78. Mr. [redacted] indicated this is the second time a payment was processed through an incorrect checking account. Mr. [redacted] is requesting a refund for the overdraft fee. Our records indicate Mr. [redacted] contacted our Customer Service Department on October 12, 2015 for assistance in updating his password on our website. The agent assisted Mr. [redacted] with the password update request. Mr. [redacted] also requested to cancel a scheduled payment and to set up a new scheduled payment. The agent cancelled a scheduled payment for the minimum payment due that had originally started on April 22, 2015 and set up a new payment schedule of $40.00 per month beginning on October 22, 2015. On November 18, 2015 Mr. [redacted] set up a recurring payment schedule beginning November 22, 2015 on our website for the minimum monthly payment. Since a recurring payment schedule was already in effect on Mr. [redacted]’s account and Mr. [redacted] set up another recurring payment schedule on November 18, 2015, both payments were processed on November 22, 2015. The bank returned the $40.00 payment to us as not paid and the payment was reversed on December 6, 2015. On December 10, 2015 Mr. [redacted] contacted Customer Service to advise us that he was charged an overdraft fee from his bank in the amount of $36.00 because the payment was processed using his previous/old bank account. On December 10, 2015. Mr. [redacted] was issued a credit of $25.00 as a courtesy for the returned check fee he was billed on his Gettington Account. The recurring payment schedule of $40.00 was also cancelled on December 10, 2015. At this time, we requested Mr. [redacted] to send a copy of his bank statement showing the overdraft fee to our payment research specialist to review to determine if a refund of the overdraft fee was warranted. We have no record of receiving a copy of Mr. [redacted]’s bank statement. As part of our in-depth review of his account, we have no record of Mr. [redacted] cancelling the recurring payment schedule of $40.00 prior to December 10, 2015. Additionally, our records indicate the recurring scheduled payment Mr. [redacted] set up on the website on November 18, 2015 was active with recurring payments being processed on the 22nd of each month until the schedule was cancelled on May 25, 2016. We have no record of this recurring payment schedule being cancelled prior to May 25, 2016. It is important to remember if a payment schedule is already set up and a change needs to be made prior to the payment processing, we require at least 24 hours prior to the date the payment is scheduled for the payment schedule to be cancelled. If a payment is made prior to a payment schedule date, the payment schedule will still process. Since we have no record of a cancellation being requested on our website or by phone prior to the payment that processed on May 22, 2016, we are unable to credit Mr. [redacted]’s Gettington account for the overdraft fee he was charged by his bank. While researching Mr. [redacted]’s inquiry, we reviewed a call recording in which Mr. [redacted]’s spouse identified herself as Mr. [redacted]. She requested that we close the Gettington account and the agent advised her that he was closing the account per her request. Later in the call, Mr. [redacted] spoke with the agent and advised the agent that he and his wife were the account holders. Please understand, we do not have joint accounts. Since this account was opened in Mr. [redacted]’s name we cannot close the account unless Mr. [redacted] requests for the account to be closed. If he would like to close the account he may contact our customer Service Department at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. We apologize for any inconvenience this may have caused. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
Initial Business Response /* (1000, 5, 2016/01/20) */
CONFIDENTIAL COMMUNICATION
January 20, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate on September 30, 2015 Ms. [redacted] purchased three Visual Land Prestige Elite 8" 16GB Android Tablets with Keyboard Cases. On January 3, 2016 Ms. [redacted] contacted Fingerhut stating her products are not working properly. While customer satisfaction if very important to us, we do require returns to be made in accordance with our Return Policy, which states:
"We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are non refundable. Computers, camcorders, video games, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers' warranty. Software and music CD's: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only."
For all concerns with these products Ms. [redacted] will need to contact the manufacturer, Visual Land Inc., at [redacted].
We apologize for any inconvenience this may cause. Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
This is a duplicate of an [redacted] complaint closed 6/**/15. Inaccordance with Verizon's investigation, it was found, per the last dispatch on5/**/15, that the customer's wires were pulled out of the Optical NetworkTerminal (ONT) in the terminal room. The wires were hanging 6 inches or soout of...
the ONT so it is possible the wires got snagged when someone else wasworking in the terminal room. Verizon could not confirm who pulled thewires since the room is shared with [redacted] equipment. Thetechnician was able to run the customer's wire behind our ONT and punch downthe block so it will not get pulled out again by accident. The Verizon repairmanager stated he would attempt to visit the customer andleave his contact information in case she has any further serviceissues. The repair manager spoke with the daughter, provided her name andnumber, and advised that one month out of service credit had been issuedin the amount of $104.77.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. You guys are miraculous and I sincerely appreciate your assistance. Donation forthcoming.Most sincerely,[redacted]
I am accepting the result (cancellation and no charge) but I am rejecting their argument that I knowingly entered into this contract to get enrolled in this program.Their advertisement was very nasty. They know how to entrap customers in clicking the icon to enroll them in an expensive program without even noticing the details of the program. They entice customers with deceptive tactics. They should change this business practice. I demand that they conduct more ethical business practice and request their apology.