I am rejecting this response because:
As I stated before, I have been a customer of Fingerhuts, in good standing, for a couple years now so I am constantly receiving some type of sale or "special." Several others in the past have been shady, but this one truly tops them all off. I sent copies of these advertisements and I hope my camera allowed everyone to see just how small the "details" was and how in the emails you would scroll down and it would have all the catagories, leading the customer to believe it truly was "SITEWIDE" I know we all have received sales notifications before and usually when they advertise a specific percentage off, there is an asterisk nearby and I do mean nearby, some are actually located on the number amount that is being advertised. Or there is parenthesis with the items not included close by the advertised number amount of the sale. Not some tiny, font 1 probably where people cannot see it. And to use the word SITEWIDE is another deceptive use of that word as I also included the long list of categories NOT included. You cant in all good conscience use the word Sitewide and it turn out to be only a couple categories. That in itself is deceptive. Sitewide should mean just that, SITEWIDE. A complete misuse of that word.Folks, there is no good reason to have advertising like this. So misleading, so deceptive, all it does is anger the consumer and they spend time picking out items they wish to purchase when in reality, there are very FEW categories that are included in this so called SITEWIDE sale. Why cant Fingerhut be honest and up front from the beginning in their advertising? Whats so wrong with that?And what about your rude employees? "Oh, this is the way it is..." and "Its legal..." hey, I didnt know you were an attorney!I am tired of being "played' by these big companies. There is no need to trick your consumers, which is what Fingerhut did. How about 20% off certain categories or items? Then the consumer would know that only certain items were on sale from the beginning. Just be honest and up front about everything. I spent allot of time researching and reading all their various laptops available through Fingerhut. After I picked several out after reading all the details on the ones Fingerhut had, I then took the ones I considered and researched them separately.I am tired of these games Fingerhut plays on their consumers. So no, this is NOT acceptable. Fingerhut was out of line here, deceptive, misleading and a complete waste of time when it didnt have to be that way if they just had truth in advertising.
CONFIDENTIAL COMMUNICATION November 11, 2016 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut credit account ending in [redacted]. We have included a statement of account activity. Mr. [redacted] states he has advised Fingerhut on several occasions that he can pay $5.00 per month. Mr. [redacted]’s desired resolution is to accept his payment arrangement and waive late fees. We value Mr. [redacted]’s business and although we understand his situation, we cannot honor his proposal as outlined. Our records indicate that the last payment of $5.00 was received on October 16, 2016. On November 10, 2016, Mr. [redacted]’s WebBank/Fingerhut credit account charged off with an unpaid balance of $721.61. Mr. [redacted]’s account is subject to be sold. It is no longer eligible for a settlement or payment plan; the entire balance is due. Mr. [redacted] may contact our Billing Department at ###-###-#### to make a same-day payment. Their hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As explained to Verizon on NUMEROUS OCCASIONS via phone, that I am not disputing that I had a balance. I am not disputing that a final bill was due that I was made aware of during my conversation with the agent on disconnecting my services because I was moving. I am not disputing that I was making payments on the account prior to January WHEN THE ACCOUNT WAS STILL ACTIVE WITH SERVICE. What I am disputing:TOLD BY AGENT ON PHONE IN JANUARY WHEN COMPLETING THE PROCESS TO DISCONNECT THE SERVICES THAT A FINAL BILL WOULD BE MAILED TO ME WITH EXPLANATION OF CHARGES AND INSTRUCTIONS TO PAY BILL SINCE MY ON LINE ACCOUNT WOULD BE DEACTIVATENEVER RECEIVED BILL BUT INSTEAD RECEIVED CORRESPONDENCE THAT MY SERVICE WOULD BE DISCONNECTED WITHOUT PAYMENT AND A 'HAPPY ANNIVERSARY' EMAIL CONGRATULATING ME ON BEING A CUSTOMER. A SECOND PHONE CALL TO VERIZON TO FIX THIS GAVE ANOTHER EXPLANATION THAT A FINAL BILL WOULD BE MAILED OUTINSTEAD I GOT A NOTIFICATION VIA MY CREDIT REPORT THAT THE ACCOUNT WAS REPORTING AS IN COLLECTIONS WHICH PROMPTED MY PHONE CALL USING THE NUMBER REPORTED ON CREDIT REPORT. ONCE I HAD AN AGENT ON THE LINE AND EXPLAINED THEIR ERROR AND PAID THE BILL, I ASKED TO HAVE THE ACCOUNT REMOVED. I RECEIVED THE LETTER VERIZON SPEAKS OF FROM THE COLLECTION AGENCY SEVERAL DAYS LATER REGARDING THE BALANCE I NEVER RECEIVED A FINAL BILL TO PAY OFF BALANCE. IF I WOULD HAVE BEEN SENT ONE, THE ACCOUNT WOULD HAVE BEEN PAID IN FULL.DUE TO THIS REASON, I DO NOT FEEL IT SHOULD HAVE BEEN REPORTED TO THE CREDIT AGENCIES WITHOUT GIVING ME A CHANCE TO PAY THE BILL THAT WAS TO BE SENT VIA MAIL.THEREFORE, I DO NOT ACCEPT NOR AGREE WITH THEIR RESOLUTION.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about his FiOS Data Service. Please be advised that our Fiber Support Team was able to speak with [redacted] on...
January **, 2018. He advised that his issue wasn't with the FiOS speeds but his actually connection, as it intermittently works. We were able to Troubleshoot and identify his current router as being the issue with his connection. A new Router was shipped to [redacted] and he was able confirm his satisfaction. I was able to speak with him today to offer more assurance and my direct contact information, if he needs to discuss this further. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I find it unacceptable to wait 3 months for a refund. This company would never tolerate waiting 3 months for a customer's payment. This is ridiculous. They also advised me that they would not close my online access to my account until this 3 month wait for a refund was processed. Somehow this is even more ridiculous. It's simply disabling an online access. I want it disabled immediately!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. In Ms. [redacted]’s complaint, she states that the microwave she received from us stopped working, and she contacted us regarding the one year service plan. She was told the one year warranty would not be covered until June 21, 2016, and that someone would be getting in touch with her in seven to ten days. When asked if she could return the microwave to us for credit, Ms. [redacted] was advised it was outside of our return timeframe. She has requested a refund for the microwave, including tax and shipping, or a brand new microwave made by a different manufacturer. We are sorry to hear that the microwave has become defective and that Ms. [redacted] was dissatisfied with the customer service she has received. We, at Gettington, strive for exceptional customer service in all interactions with our customers and sincerely apologize if this was not provided to her. We contacted Ms. [redacted] by phone on June 20, 2016 and spoke with her regarding this issue. Since the item is outside our 90 day return policy and the service plan is not yet in effect, Ms. [redacted] has confirmed that she would like a refund for the defective microwave. As such, we have sent a pre-paid return label to Ms. [redacted] so she may return the defective microwave to us at no charge to her. Upon receipt and inspection of the return, which typically takes 10 to 15 days from the date it is mailed back to us, a refund will be issued to Ms. [redacted]. Thank you for allowing us to explain. Ms. [redacted] may call our Executive Care Team at ###-###-#### if she has any further questions. Sincerely, Vi [redacted]Executive Care Team VF/jm
2017 ...⇄ # [redacted] Revdex.com of MinnesotaAttn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Please see attached letter of response as it exceeds the 2,000 max character count.
Initial Business Response /* (1000, 5, 2016/01/13) */
CONFIDENTIAL COMMUNICATION
January 13, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] made a payment of $139.98 on December 5, 2015. Ms. [redacted] contacted Fingerhut on December 22, 2015 stating this was in the incorrect amount. As a result, the payment amount of $139.98 was reversed on her account on December 23, 2015.
On November 10, 2015, Ms. [redacted] set up recurring payments for her minimum amount due each month. At the time when the payment schedule was set up, the minimum amount due was $139.98. Ms. [redacted] made an additional $70.00 payment on November10, 2015. Both of these payments posted on the same cycle.
Ms. [redacted] stresses that because of this payment her bank account was overdrawn. We advise Ms. [redacted] to fax us a copy of her bank statement showing to overdraft fees to [redacted], Attn: Kristina or mail the statement of [redacted] St. Cloud, MN 56303. This will allow for further investigation.
We have not received any payments from Ms. [redacted] since November 10, 2015. At this time her account is delinquent with a balance of $2010.13. The minimum amount due by February 5, 2016 is $240.37.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
On November **, 2015 order [redacted] was initiated to remove HBO. When HBO was removed additional channels were also removed. Research determined on November **, 2015 order [redacted] was initiated in error to change the bundle to the Ultimate HD bundle. Please note this matter was referred to...
the appropriate manager for coaching and training. On November **, 2015 a billing representative from our office spoke with [redacted] regarding her concerns. During this contact, the representative explained and offered [redacted] the FDV (Fios Digital Voice) Prime HD bundle with Fios Data 75/75 at $124.99 (plus taxes, surcharges, equipment, optional, and additional services). In addition, the representative advised [redacted] that she would maintain the existing promotional discounts totaling $44.00. [redacted] accepted the offer order confirmation [redacted]. The representative sent [redacted] the order confirmation for her review. [redacted] requested HBO. The representative offered HBO at $19.99 with a promotional credit of 50% off for 6 months. The itemized credit is $10.00 off for 6 months. [redacted] accepted the offer order confirmation [redacted]. The representative explained that the previous changes occurred prior to the Bill Cycle date and therefore; no credit was due. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at [redacted] EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
I contacted the customer and he advised that his Safari has not work after February [redacted]. He said he is not sure if the problem is on Verizon's end or his computer. The customer said that he will try to update his computer to see if that helps. He also stated that he does not want Verizon's tech support to call him. He stated that he has wasted to much time and tech support can't access his computer. The customer said that he has found a work around and he will use this until he tries updating his computer.
CONFIDENTIAL COMMUNICATION May 12, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #:[redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Credit Account. Mr. [redacted] states that he has contacted Fingerhut in an attempt to get a trade line removed from his credit report due to fraud, but Fingerhut rejected his request and will not remove the trade line without additional documentation. Mr. [redacted] is requesting that Fingerhut provide documentation regarding the debt and delete the trade line. Based on our research, the Fingerhut credit account ending in [redacted] was opened online November 7, 2012 with the name [redacted] and the address [redacted], Galt, CA. 95632. Two orders were placed on November 16, 2012, an Apple iPad 2 16GB WiFi in White and a Sony Internet Connectable Blu ray Player . Both orders were delivered via Fed-Ex to the address at [redacted] in Galt California. No payments were received on this account. On July 9, 2013, the account charged off with a balance of $848.00 and was sold to [redacted] on July 22, 2013. An account review on May 9, 2016 confirms Equifax, Experian, and TransUnion are accurately reporting the account as Purchased by Another Lender or Transferred/Sold with a balance of zero. According to our records, one dispute has been received from TransUnion in December 2015 and the account was verified as reporting accurately on December 16, 2015. A response was sent directly to TransUnion. We have no record of record of receiving any correspondence from Mr. [redacted] in January 2016. On April 22, 2016 a notarized Identity Theft affidavit was received from Mr. [redacted]. Fingerhut sent a reply the same day to directly to [redacted] Elk Grove, California 95624 requesting a police report to conduct a full fraud investigation. In order to continue processing a claim of fraudulent account opening, we ask that Mr. [redacted] file a police report and send it to the following address: Fingerhut Attn: Fraud Department [redacted] St. Cloud, MN 56303 Mr. [redacted] may also fax the police report to ###-###-#### Attn: Fraud. Please include the customer or account number on the fax so we can locate the account. Once we receive the police report, we will be able to conduct a full fraud investigation. If Mr. [redacted] has further questions or concerns during the process, he may contact the Fraud Department at ###-###-####. Their hours are Monday – Friday 8:00am – 6:00pm Central Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
Please be advised, Verizon has spoken with the consumers daughter as of 7/**/16. Verizon has advised that the account has been suspended temporarily due to the account being several months past due. In speaking with the consumer’s daughter she advised that she had power of attorney on the account....
As of today, the consumer’s daughter does not have authorization to conduct business on the account. Verizon has requested that the consumers daughter fax over the requested information/documentation to show proof of power of attorney (facsimile information has been provided to the consumers daughter). Once this information has been received, Verizon can proceed in discussing the account information with the consumer’s daughter. To date, no information has been received from the consumer. Verizon will consider this matter closed until the requested information has been received or until we hear directly from the account holder.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Revdex.com Mediator, business is now requesting information that they know I have no recording off. Business has the recording of original call which off course they don't want to share. Its not just about ETF but I was charged for services in March 2015 when my account was suspended. I would like a help of Mediator to help sort of business contradicting comments about their agents telling right and wrong information to customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Since the customers service has been cancelled it is not guaranteed that he can make the payment via his online account. We are unable to take a payment. The customer will have to call in or mail in his payment.
A Specialist spoke with the customer on September [redacted] to discuss billing. The customer stated that his bill was to be around $205.00 a month, but has increased to $243.00. The Specialist apologized to the customer for any frustration caused by the billing issue. The Specialist informed...
the customer that he did find a note from August **, 2016 advising the customer to call back once the discounts expired to have them added back on. The Specialist honored the note on the account. The Specialist issued an order to add HBO/Starz back to the account with $15 discount for 12 months. The Specialist explained the monthly bill would be approximately $207.36. The customer accepted the offer and had no further questions or concerns.
[redacted]
[redacted] Thank you for referring this case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. According to our records the Starz High Definition (HD) problem is a known issue where the provider themselves (Starz) is only providing...
Standard Definition Video on Demand content at this time. At this time, Verizon has not been apprised as to when Starz will reinstate High Definition content. Verizon has reported this matter to Starz. A Verizon representative spoke with [redacted] whom confirmed the show “The Knick” is back up and running successfully. We apologize for any inconvenience this may have caused. We trust this information will assist you in closing this case. Respectfully, [redacted] Verizon SW Executive Relations
CONFIDENTIAL COMMUNICATION July 20, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a recent credit line change on his WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states his credit limit had been as high as $800 but has since been reduced. He claims this could have been done by a supervisor as it coincided around the time of their conversation. He is requesting his credit limit be restored to $800 as before. Please understand that in the contract agreement terms and conditions Mr. [redacted] agreed to upon accepting our credit offer and opening his account, under the section titled “Available Credit,” it states, in part: “We may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase or other change to a line of credit is the result of ongoing, systematic monitoring of account activity data, such as payment history for example. This information may pertain to the Fingerhut credit account as well as a customer’s credit history as a whole. As a result of this process, on July 6, 2016, Mr. [redacted]’s credit limit was reduced from $800 to its current limit of $350. The order he placed on the same date for a Sony PlayStation 4 Console with game was cancelled by us as the cost exceeded Mr. [redacted]’s updated credit limit. On July 7, 2016, a letter enumerating the detailed reasons for our decision to reduce the credit limit was sent to Mr. [redacted]. He should allow a few more days to receive this letter if it has not yet arrived. We are unable to change his credit limit at this time, but accounts are reviewed up to ten times a year, and should Mr. [redacted] again qualify for an increase, he will be notified accordingly by email or regular mail. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
A Specialist was able to reach the customer on February *, 2018 to discuss her early termination fee. The customer requested that her early termination fee be waived. The Specialist advised she would investigate and call her back.The Specialist spoke with the customer on February...
** 2018 and advised that she was able to have the call pulled and listened to. The representative never promised that the tech would connect their router or promise new set top boxes. The representative did agree to waive the upgrade fee and provide a $25/12 discount with a bill of about $112.03 for the 1st year only, and then it would increase $25.00. When the original order was placed to upgrade her speed we provide the gateway router at no charge, but the customer used her own router. The customer wanted to know if we would pay for the $90 piece for her router to work with the FIOS system, and I explained that is not something we would do, nor credit. The Specialist explained if there were additional offers available, then she would gladly give them to her. She explained to the customer that she would have to cancel the pending disconnect to see offers and if she did not like the offers she could disconnect the service again with the same applicable early termination fee. The customer declined the offer and conferenced her brother in law in on the phone, so that the Specialist could explain it to him. The Specialist sustained the early termination fee.
The issue this customer is having of not being able to access her online account is being researched by Verizon IT. Once we have a resolution to this Verizon IT issue we will follow up with [redacted] to make sure her on line account is set up.
I am rejecting this response because:
As I stated before, I have been a customer of Fingerhuts, in good standing, for a couple years now so I am constantly receiving some type of sale or "special." Several others in the past have been shady, but this one truly tops them all off. I sent copies of these advertisements and I hope my camera allowed everyone to see just how small the "details" was and how in the emails you would scroll down and it would have all the catagories, leading the customer to believe it truly was "SITEWIDE" I know we all have received sales notifications before and usually when they advertise a specific percentage off, there is an asterisk nearby and I do mean nearby, some are actually located on the number amount that is being advertised. Or there is parenthesis with the items not included close by the advertised number amount of the sale. Not some tiny, font 1 probably where people cannot see it. And to use the word SITEWIDE is another deceptive use of that word as I also included the long list of categories NOT included. You cant in all good conscience use the word Sitewide and it turn out to be only a couple categories. That in itself is deceptive. Sitewide should mean just that, SITEWIDE. A complete misuse of that word.Folks, there is no good reason to have advertising like this. So misleading, so deceptive, all it does is anger the consumer and they spend time picking out items they wish to purchase when in reality, there are very FEW categories that are included in this so called SITEWIDE sale. Why cant Fingerhut be honest and up front from the beginning in their advertising? Whats so wrong with that?And what about your rude employees? "Oh, this is the way it is..." and "Its legal..." hey, I didnt know you were an attorney!I am tired of being "played' by these big companies. There is no need to trick your consumers, which is what Fingerhut did. How about 20% off certain categories or items? Then the consumer would know that only certain items were on sale from the beginning. Just be honest and up front about everything. I spent allot of time researching and reading all their various laptops available through Fingerhut. After I picked several out after reading all the details on the ones Fingerhut had, I then took the ones I considered and researched them separately.I am tired of these games Fingerhut plays on their consumers. So no, this is NOT acceptable. Fingerhut was out of line here, deceptive, misleading and a complete waste of time when it didnt have to be that way if they just had truth in advertising.
CONFIDENTIAL COMMUNICATION November 11, 2016 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut credit account ending in [redacted]. We have included a statement of account activity. Mr. [redacted] states he has advised Fingerhut on several occasions that he can pay $5.00 per month. Mr. [redacted]’s desired resolution is to accept his payment arrangement and waive late fees. We value Mr. [redacted]’s business and although we understand his situation, we cannot honor his proposal as outlined. Our records indicate that the last payment of $5.00 was received on October 16, 2016. On November 10, 2016, Mr. [redacted]’s WebBank/Fingerhut credit account charged off with an unpaid balance of $721.61. Mr. [redacted]’s account is subject to be sold. It is no longer eligible for a settlement or payment plan; the entire balance is due. Mr. [redacted] may contact our Billing Department at ###-###-#### to make a same-day payment. Their hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As explained to Verizon on NUMEROUS OCCASIONS via phone, that I am not disputing that I had a balance. I am not disputing that a final bill was due that I was made aware of during my conversation with the agent on disconnecting my services because I was moving. I am not disputing that I was making payments on the account prior to January WHEN THE ACCOUNT WAS STILL ACTIVE WITH SERVICE. What I am disputing:TOLD BY AGENT ON PHONE IN JANUARY WHEN COMPLETING THE PROCESS TO DISCONNECT THE SERVICES THAT A FINAL BILL WOULD BE MAILED TO ME WITH EXPLANATION OF CHARGES AND INSTRUCTIONS TO PAY BILL SINCE MY ON LINE ACCOUNT WOULD BE DEACTIVATENEVER RECEIVED BILL BUT INSTEAD RECEIVED CORRESPONDENCE THAT MY SERVICE WOULD BE DISCONNECTED WITHOUT PAYMENT AND A 'HAPPY ANNIVERSARY' EMAIL CONGRATULATING ME ON BEING A CUSTOMER. A SECOND PHONE CALL TO VERIZON TO FIX THIS GAVE ANOTHER EXPLANATION THAT A FINAL BILL WOULD BE MAILED OUTINSTEAD I GOT A NOTIFICATION VIA MY CREDIT REPORT THAT THE ACCOUNT WAS REPORTING AS IN COLLECTIONS WHICH PROMPTED MY PHONE CALL USING THE NUMBER REPORTED ON CREDIT REPORT. ONCE I HAD AN AGENT ON THE LINE AND EXPLAINED THEIR ERROR AND PAID THE BILL, I ASKED TO HAVE THE ACCOUNT REMOVED. I RECEIVED THE LETTER VERIZON SPEAKS OF FROM THE COLLECTION AGENCY SEVERAL DAYS LATER REGARDING THE BALANCE I NEVER RECEIVED A FINAL BILL TO PAY OFF BALANCE. IF I WOULD HAVE BEEN SENT ONE, THE ACCOUNT WOULD HAVE BEEN PAID IN FULL.DUE TO THIS REASON, I DO NOT FEEL IT SHOULD HAVE BEEN REPORTED TO THE CREDIT AGENCIES WITHOUT GIVING ME A CHANCE TO PAY THE BILL THAT WAS TO BE SENT VIA MAIL.THEREFORE, I DO NOT ACCEPT NOR AGREE WITH THEIR RESOLUTION.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about his FiOS Data Service. Please be advised that our Fiber Support Team was able to speak with [redacted] on...
January **, 2018. He advised that his issue wasn't with the FiOS speeds but his actually connection, as it intermittently works. We were able to Troubleshoot and identify his current router as being the issue with his connection. A new Router was shipped to [redacted] and he was able confirm his satisfaction. I was able to speak with him today to offer more assurance and my direct contact information, if he needs to discuss this further. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I find it unacceptable to wait 3 months for a refund. This company would never tolerate waiting 3 months for a customer's payment. This is ridiculous. They also advised me that they would not close my online access to my account until this 3 month wait for a refund was processed. Somehow this is even more ridiculous. It's simply disabling an online access. I want it disabled immediately!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION June 20,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account. In Ms. [redacted]’s complaint, she states that the microwave she received from us stopped working, and she contacted us regarding the one year service plan. She was told the one year warranty would not be covered until June 21, 2016, and that someone would be getting in touch with her in seven to ten days. When asked if she could return the microwave to us for credit, Ms. [redacted] was advised it was outside of our return timeframe. She has requested a refund for the microwave, including tax and shipping, or a brand new microwave made by a different manufacturer. We are sorry to hear that the microwave has become defective and that Ms. [redacted] was dissatisfied with the customer service she has received. We, at Gettington, strive for exceptional customer service in all interactions with our customers and sincerely apologize if this was not provided to her. We contacted Ms. [redacted] by phone on June 20, 2016 and spoke with her regarding this issue. Since the item is outside our 90 day return policy and the service plan is not yet in effect, Ms. [redacted] has confirmed that she would like a refund for the defective microwave. As such, we have sent a pre-paid return label to Ms. [redacted] so she may return the defective microwave to us at no charge to her. Upon receipt and inspection of the return, which typically takes 10 to 15 days from the date it is mailed back to us, a refund will be issued to Ms. [redacted]. Thank you for allowing us to explain. Ms. [redacted] may call our Executive Care Team at ###-###-#### if she has any further questions. Sincerely, Vi [redacted]Executive Care Team VF/jm
Yes I have finally received the check.Thank you Revdex.com!
CONFIDENTIAL COMMUNICATION May 22,...
2017 ...⇄ # [redacted] Revdex.com of MinnesotaAttn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Please see attached letter of response as it exceeds the 2,000 max character count.
Initial Business Response /* (1000, 5, 2016/01/13) */
CONFIDENTIAL COMMUNICATION
January 13, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] made a payment of $139.98 on December 5, 2015. Ms. [redacted] contacted Fingerhut on December 22, 2015 stating this was in the incorrect amount. As a result, the payment amount of $139.98 was reversed on her account on December 23, 2015.
On November 10, 2015, Ms. [redacted] set up recurring payments for her minimum amount due each month. At the time when the payment schedule was set up, the minimum amount due was $139.98. Ms. [redacted] made an additional $70.00 payment on November10, 2015. Both of these payments posted on the same cycle.
Ms. [redacted] stresses that because of this payment her bank account was overdrawn. We advise Ms. [redacted] to fax us a copy of her bank statement showing to overdraft fees to [redacted], Attn: Kristina or mail the statement of [redacted] St. Cloud, MN 56303. This will allow for further investigation.
We have not received any payments from Ms. [redacted] since November 10, 2015. At this time her account is delinquent with a balance of $2010.13. The minimum amount due by February 5, 2016 is $240.37.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
On November **, 2015 order [redacted] was initiated to remove HBO. When HBO was removed additional channels were also removed. Research determined on November **, 2015 order [redacted] was initiated in error to change the bundle to the Ultimate HD bundle. Please note this matter was referred to...
the appropriate manager for coaching and training. On November **, 2015 a billing representative from our office spoke with [redacted] regarding her concerns. During this contact, the representative explained and offered [redacted] the FDV (Fios Digital Voice) Prime HD bundle with Fios Data 75/75 at $124.99 (plus taxes, surcharges, equipment, optional, and additional services). In addition, the representative advised [redacted] that she would maintain the existing promotional discounts totaling $44.00. [redacted] accepted the offer order confirmation [redacted]. The representative sent [redacted] the order confirmation for her review. [redacted] requested HBO. The representative offered HBO at $19.99 with a promotional credit of 50% off for 6 months. The itemized credit is $10.00 off for 6 months. [redacted] accepted the offer order confirmation [redacted]. The representative explained that the previous changes occurred prior to the Bill Cycle date and therefore; no credit was due. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at [redacted] EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
I contacted the customer and he advised that his Safari has not work after February [redacted]. He said he is not sure if the problem is on Verizon's end or his computer. The customer said that he will try to update his computer to see if that helps. He also stated that he does not want Verizon's tech support to call him. He stated that he has wasted to much time and tech support can't access his computer. The customer said that he has found a work around and he will use this until he tries updating his computer.
CONFIDENTIAL COMMUNICATION May 12, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #:[redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Credit Account. Mr. [redacted] states that he has contacted Fingerhut in an attempt to get a trade line removed from his credit report due to fraud, but Fingerhut rejected his request and will not remove the trade line without additional documentation. Mr. [redacted] is requesting that Fingerhut provide documentation regarding the debt and delete the trade line. Based on our research, the Fingerhut credit account ending in [redacted] was opened online November 7, 2012 with the name [redacted] and the address [redacted], Galt, CA. 95632. Two orders were placed on November 16, 2012, an Apple iPad 2 16GB WiFi in White and a Sony Internet Connectable Blu ray Player . Both orders were delivered via Fed-Ex to the address at [redacted] in Galt California. No payments were received on this account. On July 9, 2013, the account charged off with a balance of $848.00 and was sold to [redacted] on July 22, 2013. An account review on May 9, 2016 confirms Equifax, Experian, and TransUnion are accurately reporting the account as Purchased by Another Lender or Transferred/Sold with a balance of zero. According to our records, one dispute has been received from TransUnion in December 2015 and the account was verified as reporting accurately on December 16, 2015. A response was sent directly to TransUnion. We have no record of record of receiving any correspondence from Mr. [redacted] in January 2016. On April 22, 2016 a notarized Identity Theft affidavit was received from Mr. [redacted]. Fingerhut sent a reply the same day to directly to [redacted] Elk Grove, California 95624 requesting a police report to conduct a full fraud investigation. In order to continue processing a claim of fraudulent account opening, we ask that Mr. [redacted] file a police report and send it to the following address: Fingerhut Attn: Fraud Department [redacted] St. Cloud, MN 56303 Mr. [redacted] may also fax the police report to ###-###-#### Attn: Fraud. Please include the customer or account number on the fax so we can locate the account. Once we receive the police report, we will be able to conduct a full fraud investigation. If Mr. [redacted] has further questions or concerns during the process, he may contact the Fraud Department at ###-###-####. Their hours are Monday – Friday 8:00am – 6:00pm Central Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
Please be advised, Verizon has spoken with the consumers daughter as of 7/**/16. Verizon has advised that the account has been suspended temporarily due to the account being several months past due. In speaking with the consumer’s daughter she advised that she had power of attorney on the account....
As of today, the consumer’s daughter does not have authorization to conduct business on the account. Verizon has requested that the consumers daughter fax over the requested information/documentation to show proof of power of attorney (facsimile information has been provided to the consumers daughter). Once this information has been received, Verizon can proceed in discussing the account information with the consumer’s daughter. To date, no information has been received from the consumer. Verizon will consider this matter closed until the requested information has been received or until we hear directly from the account holder.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Revdex.com Mediator, business is now requesting information that they know I have no recording off. Business has the recording of original call which off course they don't want to share. Its not just about ETF but I was charged for services in March 2015 when my account was suspended. I would like a help of Mediator to help sort of business contradicting comments about their agents telling right and wrong information to customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Since the customers service has been cancelled it is not guaranteed that he can make the payment via his online account. We are unable to take a payment. The customer will have to call in or mail in his payment.
A Specialist spoke with the customer on September [redacted] to discuss billing. The customer stated that his bill was to be around $205.00 a month, but has increased to $243.00. The Specialist apologized to the customer for any frustration caused by the billing issue. The Specialist informed...
the customer that he did find a note from August **, 2016 advising the customer to call back once the discounts expired to have them added back on. The Specialist honored the note on the account. The Specialist issued an order to add HBO/Starz back to the account with $15 discount for 12 months. The Specialist explained the monthly bill would be approximately $207.36. The customer accepted the offer and had no further questions or concerns.
[redacted]
[redacted] Thank you for referring this case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. According to our records the Starz High Definition (HD) problem is a known issue where the provider themselves (Starz) is only providing...
Standard Definition Video on Demand content at this time. At this time, Verizon has not been apprised as to when Starz will reinstate High Definition content. Verizon has reported this matter to Starz. A Verizon representative spoke with [redacted] whom confirmed the show “The Knick” is back up and running successfully. We apologize for any inconvenience this may have caused. We trust this information will assist you in closing this case. Respectfully, [redacted] Verizon SW Executive Relations
CONFIDENTIAL COMMUNICATION July 20, 2016 Revdex.com of Minnesota ...
# [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a recent credit line change on his WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states his credit limit had been as high as $800 but has since been reduced. He claims this could have been done by a supervisor as it coincided around the time of their conversation. He is requesting his credit limit be restored to $800 as before. Please understand that in the contract agreement terms and conditions Mr. [redacted] agreed to upon accepting our credit offer and opening his account, under the section titled “Available Credit,” it states, in part: “We may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase or other change to a line of credit is the result of ongoing, systematic monitoring of account activity data, such as payment history for example. This information may pertain to the Fingerhut credit account as well as a customer’s credit history as a whole. As a result of this process, on July 6, 2016, Mr. [redacted]’s credit limit was reduced from $800 to its current limit of $350. The order he placed on the same date for a Sony PlayStation 4 Console with game was cancelled by us as the cost exceeded Mr. [redacted]’s updated credit limit. On July 7, 2016, a letter enumerating the detailed reasons for our decision to reduce the credit limit was sent to Mr. [redacted]. He should allow a few more days to receive this letter if it has not yet arrived. We are unable to change his credit limit at this time, but accounts are reviewed up to ten times a year, and should Mr. [redacted] again qualify for an increase, he will be notified accordingly by email or regular mail. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
A Specialist was able to reach the customer on February *, 2018 to discuss her early termination fee. The customer requested that her early termination fee be waived. The Specialist advised she would investigate and call her back.The Specialist spoke with the customer on February...
** 2018 and advised that she was able to have the call pulled and listened to. The representative never promised that the tech would connect their router or promise new set top boxes. The representative did agree to waive the upgrade fee and provide a $25/12 discount with a bill of about $112.03 for the 1st year only, and then it would increase $25.00. When the original order was placed to upgrade her speed we provide the gateway router at no charge, but the customer used her own router. The customer wanted to know if we would pay for the $90 piece for her router to work with the FIOS system, and I explained that is not something we would do, nor credit. The Specialist explained if there were additional offers available, then she would gladly give them to her. She explained to the customer that she would have to cancel the pending disconnect to see offers and if she did not like the offers she could disconnect the service again with the same applicable early termination fee. The customer declined the offer and conferenced her brother in law in on the phone, so that the Specialist could explain it to him. The Specialist sustained the early termination fee.
The issue this customer is having of not being able to access her online account is being researched by Verizon IT. Once we have a resolution to this Verizon IT issue we will follow up with [redacted] to make sure her on line account is set up.