CONFIDENTIAL COMMUNICATION April 11, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Based on our in depth review of Ms. [redacted]’s account, the last catalog Ms. [redacted] received that offered deferred payments was mailed to her in December 2015. The deferral offer from that catalog was for 3 months. Ms. [redacted] placed the order for the ladder on February 22, 2016. The offer for deferred payments is determined by the date the catalog is mailed not when the order is placed. The catalog mailed in December and the deferral expired in March. No catalog number was given at the time the order was placed. Please understand Customer Service is one of our top priorities. We advised Ms. [redacted] we would honor the deferral as a courtesy if Ms. [redacted] could provide us with the specific information needed for the deferral. Ms. [redacted]’s statement cycles every month on the 9th. The minimum payment that is required by the due date is reflected on her monthly billing statement. The minimum payment is calculated based on the balance on the account at the time the statement cycles. Our records indicate Ms. [redacted] is enrolled in e-statements. If Ms. [redacted] has any questions regarding the minimum payment due on her account or any other pertinent account information she may view her statement on-line by signing into her account on our website. On balances over $1400.00 the minimum payment is 5% of the overall account balance and may fluctuate based on credits, payments, returns, etc. As the overall balance decreases on the account the minimum monthly payment amount will also decrease. Since Ms. [redacted] did not allow the 24 hour timeframe needed to ensure the payment cancellation prior to making another payment, both payments were processed. As stated previously, as a courtesy to Ms. [redacted] we credited the fee for the returned check charge. It is our customer’s responsibility to ensure they are viewing their monthly billing statements and that the payment they are making satisfies at least the minimum payment that is required each month. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Initial Business Response /* (1000, 5, 2015/07/16) */
CONFIDENTIAL COMMUNICATION
July 15, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We sincerely apologize for any difficulty Mr. [redacted] experienced as a result of the issue outlined in the inquiry. Our records confirm that Mr. [redacted] purchased a Sunbeam 2-Slice Toaster and an Alcove Fast Dry 10-Piece Bath Towel Set on June 30, 2015.
Mr. [redacted] telephoned on July 7, 2015 first notifying that the toaster was not inside the package with the towels as it should have been. He also stated that the towels he received were not the ones he ordered. As a remedy, the phone agent submitted a replacement order at no additional cost. Regrettably, the shipping address that was on Mr. [redacted]'s account at that time was still set to [redacted] Watauga, TX 76148, where it was delivered on July 13, 2015.
On July 15, 2015 a customer service agent telephoned Mr. [redacted] regarding this situation. The agent explained that the shipping address had been updated to the Watauga, TX address when an order was placed on the Fingerhut website on December 14, 2014. With Mr. [redacted]'s authorization, the agent updated his account and assured that both the billing and shipping were now both [redacted], [redacted] North Richland Hills, TX 76180. Due to the oversight by the agent who processed the replacement order not verifying the shipping address before placing it, the agent offered and apology and advised he was sending Mr. [redacted] a $50 discount coupon. Mr. [redacted] advised that he knew the person(s) at the Watauga, TX address and should be able to pick up the package from them.
We appreciate Mr. [redacted]'s patience and understanding in this matter, and again apologize. He should allow up to 15 days from the above date for the discount coupon to arrive. Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised a replacement of the items shipped. It is not my fault that they sent items to wrong address.
Soneone from Corporate offices called me on July 15 and sent another order [redacted]. I never received that order as promised. All I received was a piece of paper with a promo code for a discount on my next order. I am sorry to saY , THERE WILL NOT BE A NEXT ORDER And would like to close my account. Thank you. I also want a full credit for my last order to be applied to my account
Mr. [redacted]
Final Business Response /* (4000, 9, 2015/07/27) */
CONFIDENTIAL COMMUNICATION
July 27, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted].
Recently on July 24, 2015, Mr. [redacted] spoke with a supervisor by phone. Based on the additional information Mr. [redacted] provided, the supervisor made an exception to our standard policy and issued an account credit for the full cost of the toaster and towel set including shipping/handling.
Although already applied to the account, these credits will reflect on a future monthly billing statement for Mr. [redacted]'s records.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
Initial Business Response /* (1000, 5, 2015/06/01) */
CONFIDENTIAL COMMUNICATION
May 28, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted]- [redacted], [redacted]
Dear Ms. [redacted],
I...
am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
I sincerely apologize to Mr. [redacted] for any confusion caused by his scheduled payments. I have thoroughly reviewed Mr. [redacted]'s account and offer the following information.
Our records indicate Mr. [redacted] set up scheduled payments via Fingerhut website on October 13, 2013 for six months, each to be in the amount of the minimum due on his account. This payment schedule was declined, meaning no payments were deducted.
On February 13, 2014 Mr. [redacted] set up scheduled payments through the Fingerhut website for 12 months, each to be in the amount of the minimum due. One payment of $19.99 was deducted on February 13, 2014. No further payments were deducted due to insufficient funds. This caused the payment schedule to be declined.
In review of Mr. [redacted]'s account, no further payments were made until a June 15, 2014 payment in the amount of $53.97. Mr. [redacted]'s account indicates he set up scheduled payments via the Fingerhut website on June 15, 2014 with an end date of April 15, 2015, each payment to be in the amount of the minimum due.
Mr. [redacted] account indicates he set up scheduled payments on May 20, 2015 through the Fingerhut website for the minimum due to come out each month until September 15, 2098.
No adjustments will be made to Ms. [redacted]'s account his balance is $386.53 with a minimum of $59.98 due on June 15, 2015.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/CC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was told that Verizon would contacted me within 24 hours after I spoke with the Executive Relations on Monday, 7/**/17, regarding the new discounted rate on my contract. However, after a whole week no one ever contact me yet. I am totally NOT satisfied in that matter. The issue still remain the same and the price in my account is still the wrong one, nothing changed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon has reviewed its records regarding [redacted]'s high speed internet service. Verizon records show [redacted] has had the 50/50 service for two years, however there were no reports of internet speed issues until 08/**/16. Verizon shows the issue was resolved on 08/**/16. ...
Verizon has issued a one-time credit equivalent to 6 months of the high speed internet. Verizon has responded to [redacted] via letter with this information.We trust this information will help to resolve [redacted]'s concerns.
Good afternoon,We processed the refund check on 6/** and will have it delivered to the address provided by the claimant within the next 7-10 business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They refused to work anything out with me. Verizon wants full payment to restore my services which at this time I can't afford so I am taking my business somewhere else. I will pay what I owe to verizon in hopes that I won't deal with them anymore.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Obfuscation and prevarication.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
an earlier email to the Revdex.com on which I enclosed the records I have from me to Fingerhut. They are totally lying about not having records of me talking to them or sending letters to the company. I am for the second time enclosed the copy of some of the documents I have.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received an email from Rita J. from Verizon Executive Relations Team at ###-###-####. I spoke with her about my problem. She told me she emailed an account specialist about my situation. Se said they would call me to take care of this matter. I haven't herd from them since. This is the same [redacted] I've been putting up with for years. I was turned down for a home loan due to the negative reports from Verizon on my credit. At this point I feel I do not owe them anything, and feel I should be compensated for my loss. I have sought legal advice and already have a plan of action if this isn't resolved here. It's childish for grown people to play games trying to ruin a life. I don't understand why they won't accept my payment while they have me on the phone instead of a lie that they will call me back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION May 1, 2017 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account in the name of [redacted]. Mr. [redacted] states that he notified Fingerhut that Mr. [redacted] had passed on December 27, 2016. Mr. [redacted] goes on to state that he continues to receive statements and phone calls regarding Mr. [redacted]’s account. Mr. [redacted]’s desired resolution is to have no further contact regarding Mr. [redacted]’s account. Our records indicate that Fingerhut may have been sending correspondence to an address associated with Mr. [redacted] Fingerhut credit account [redacted]. Based on our research, we were unable to locate any record of Fingerhut reaching out to Mr. [redacted], at any of the phone numbers currently associated with his account, regarding Mr. [redacted]’s account. We empathize and express our condolences in regards to Mr. [redacted]’s situation, however as we do not show Mr. [redacted] as a power of attorney for Mr. [redacted] we unable to confirm any information regarding Mr. [redacted]’s account. If Mr. [redacted] has any further concerns, he may contact the Fingerhut Executive Care Team at ###-###-####. Their hours are Monday – Friday 8:00am – 4:30pm Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
Records indicate the customer placed a disconnect order on August *, 2015 under order number [redacted]. Billing history: May **, 2015 billing statement reflects charges $320.02. The customer remitted payment of $320.02 on June *, 2015. June **, 2015 billing statement reflects...
charges of $160.01 with no payment remitted. July **, 2015 billing statement reflects past due charges of $160.01 and new charges $165.67 with no payment remitted. August **, 2015 billing statement reflects past due charges of $325.68 with disconnect credits of $116.88; resulting in end balance due of $208.80. Verizon mailed duplicate invoices for billing periods May **, 2015 through October **, 2015 for the customer’s review. Balance owed of $208.80 is valid and sustained.
Verizon strives to make every customer's experience when contacting the company a positive one. We regret that we did not meet our, or [redacted]'s expectations in this case. We did not contact [redacted] as requested in this complaint.
[redacted] service has been established. Verizon has communicated with [redacted] via email the agreed upon rates for service. She will be billed $50.69 per month for the first year and then $60.69 for the second year. A Verizon representative has a follow up to review the initial bill and make any necessary adjustments to honor the agreed upon pricing.
[redacted] [redacted] was advised that a manual adjustment for 6 months for $24.99 will be done, also advised that when it goes to the full $49.99, then [redacted] will get credit for that amount for the remainder of the year (6 months).
Please be advised, Verizon records reflect a trouble ticket - [redacted] was created 12/**/16 advising of no dial tone. A technician was dispatched 12/**/16 and restored services having completed a rewire of the F1 cable pair. Verizon has made attempts to speak with the consumer since the...
technician dispatch. Unfortunately, Verizon has been unsuccessful to date. An email has been sent to the consumer to ensure no additional assistance is needed. We apologize for any inconvenience caused surrounding this matter.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about her bill. Please be advised that our Billing Investigation Team was able to speak with [redacted] on March **,...
2018. We were able to go over the Install Charges of $400 plus taxes and the 3 (three) credits totaling $357.56. She was owed 1 (one) more credit of $70 plus tax which equals $81.43. [redacted] understands that we were able to issue the Final adjustment per this concern and also credit for rest of charges to satisfy and bring Bill current. An additional credit of $37.44 was as added to bring current, as promised and explained to her the Current Bill Due of $178.78. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
The customers 6/**/16, bill statement included a 30 Day Rate Increase Notification for High Speed Internet Customers. It advised "in order to continue to bring you quality service, at times we need to raise our rates. On or after 30 days from the date of this bill, the base monthly rate for...
your High Speed Internet (HSI) plan will increase by $7.00. If you would like to keep your current service as is, no action is required and any credits or discounts remain in effect until their original expiration date. If you have recently upgraded to a new HSI plan, you may disregard this notice. As always, if you would like to review your current services, please log into [redacted] or give us a call at [redacted]" The customer's 8/**/16, bill reflected the increase to $7.00. There is no contract tied to the account and the bundle rate is not locked in and is subject to increase. The charges have been sustained, and are valid. Verizon was unsuccessful on 5 attempts to reach the customer. The customer requested service disconnected 9/**/16, order [redacted] was issued terminating the Verizon service. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
CONFIDENTIAL COMMUNICATION April 11, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Based on our in depth review of Ms. [redacted]’s account, the last catalog Ms. [redacted] received that offered deferred payments was mailed to her in December 2015. The deferral offer from that catalog was for 3 months. Ms. [redacted] placed the order for the ladder on February 22, 2016. The offer for deferred payments is determined by the date the catalog is mailed not when the order is placed. The catalog mailed in December and the deferral expired in March. No catalog number was given at the time the order was placed. Please understand Customer Service is one of our top priorities. We advised Ms. [redacted] we would honor the deferral as a courtesy if Ms. [redacted] could provide us with the specific information needed for the deferral. Ms. [redacted]’s statement cycles every month on the 9th. The minimum payment that is required by the due date is reflected on her monthly billing statement. The minimum payment is calculated based on the balance on the account at the time the statement cycles. Our records indicate Ms. [redacted] is enrolled in e-statements. If Ms. [redacted] has any questions regarding the minimum payment due on her account or any other pertinent account information she may view her statement on-line by signing into her account on our website. On balances over $1400.00 the minimum payment is 5% of the overall account balance and may fluctuate based on credits, payments, returns, etc. As the overall balance decreases on the account the minimum monthly payment amount will also decrease. Since Ms. [redacted] did not allow the 24 hour timeframe needed to ensure the payment cancellation prior to making another payment, both payments were processed. As stated previously, as a courtesy to Ms. [redacted] we credited the fee for the returned check charge. It is our customer’s responsibility to ensure they are viewing their monthly billing statements and that the payment they are making satisfies at least the minimum payment that is required each month. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Initial Business Response /* (1000, 5, 2015/07/16) */
CONFIDENTIAL COMMUNICATION
July 15, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
We sincerely apologize for any difficulty Mr. [redacted] experienced as a result of the issue outlined in the inquiry. Our records confirm that Mr. [redacted] purchased a Sunbeam 2-Slice Toaster and an Alcove Fast Dry 10-Piece Bath Towel Set on June 30, 2015.
Mr. [redacted] telephoned on July 7, 2015 first notifying that the toaster was not inside the package with the towels as it should have been. He also stated that the towels he received were not the ones he ordered. As a remedy, the phone agent submitted a replacement order at no additional cost. Regrettably, the shipping address that was on Mr. [redacted]'s account at that time was still set to [redacted] Watauga, TX 76148, where it was delivered on July 13, 2015.
On July 15, 2015 a customer service agent telephoned Mr. [redacted] regarding this situation. The agent explained that the shipping address had been updated to the Watauga, TX address when an order was placed on the Fingerhut website on December 14, 2014. With Mr. [redacted]'s authorization, the agent updated his account and assured that both the billing and shipping were now both [redacted], [redacted] North Richland Hills, TX 76180. Due to the oversight by the agent who processed the replacement order not verifying the shipping address before placing it, the agent offered and apology and advised he was sending Mr. [redacted] a $50 discount coupon. Mr. [redacted] advised that he knew the person(s) at the Watauga, TX address and should be able to pick up the package from them.
We appreciate Mr. [redacted]'s patience and understanding in this matter, and again apologize. He should allow up to 15 days from the above date for the discount coupon to arrive. Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was promised a replacement of the items shipped. It is not my fault that they sent items to wrong address.
Soneone from Corporate offices called me on July 15 and sent another order [redacted]. I never received that order as promised. All I received was a piece of paper with a promo code for a discount on my next order. I am sorry to saY , THERE WILL NOT BE A NEXT ORDER And would like to close my account. Thank you. I also want a full credit for my last order to be applied to my account
Mr. [redacted]
Final Business Response /* (4000, 9, 2015/07/27) */
CONFIDENTIAL COMMUNICATION
July 27, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted].
Recently on July 24, 2015, Mr. [redacted] spoke with a supervisor by phone. Based on the additional information Mr. [redacted] provided, the supervisor made an exception to our standard policy and issued an account credit for the full cost of the toaster and towel set including shipping/handling.
Although already applied to the account, these credits will reflect on a future monthly billing statement for Mr. [redacted]'s records.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
According to Verizon's records, the customer must contact Verizon's Usage Verification Center at ###-###-#### to address the dispute.
Initial Business Response /* (1000, 5, 2015/06/01) */
CONFIDENTIAL COMMUNICATION
May 28, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted]- [redacted], [redacted]
Dear Ms. [redacted],
I...
am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
I sincerely apologize to Mr. [redacted] for any confusion caused by his scheduled payments. I have thoroughly reviewed Mr. [redacted]'s account and offer the following information.
Our records indicate Mr. [redacted] set up scheduled payments via Fingerhut website on October 13, 2013 for six months, each to be in the amount of the minimum due on his account. This payment schedule was declined, meaning no payments were deducted.
On February 13, 2014 Mr. [redacted] set up scheduled payments through the Fingerhut website for 12 months, each to be in the amount of the minimum due. One payment of $19.99 was deducted on February 13, 2014. No further payments were deducted due to insufficient funds. This caused the payment schedule to be declined.
In review of Mr. [redacted]'s account, no further payments were made until a June 15, 2014 payment in the amount of $53.97. Mr. [redacted]'s account indicates he set up scheduled payments via the Fingerhut website on June 15, 2014 with an end date of April 15, 2015, each payment to be in the amount of the minimum due.
Mr. [redacted] account indicates he set up scheduled payments on May 20, 2015 through the Fingerhut website for the minimum due to come out each month until September 15, 2098.
No adjustments will be made to Ms. [redacted]'s account his balance is $386.53 with a minimum of $59.98 due on June 15, 2015.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/CC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was told that Verizon would contacted me within 24 hours after I spoke with the Executive Relations on Monday, 7/**/17, regarding the new discounted rate on my contract. However, after a whole week no one ever contact me yet. I am totally NOT satisfied in that matter. The issue still remain the same and the price in my account is still the wrong one, nothing changed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon has reviewed its records regarding [redacted]'s high speed internet service. Verizon records show [redacted] has had the 50/50 service for two years, however there were no reports of internet speed issues until 08/**/16. Verizon shows the issue was resolved on 08/**/16. ...
Verizon has issued a one-time credit equivalent to 6 months of the high speed internet. Verizon has responded to [redacted] via letter with this information.We trust this information will help to resolve [redacted]'s concerns.
Good afternoon,We processed the refund check on 6/** and will have it delivered to the address provided by the claimant within the next 7-10 business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They refused to work anything out with me. Verizon wants full payment to restore my services which at this time I can't afford so I am taking my business somewhere else. I will pay what I owe to verizon in hopes that I won't deal with them anymore.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Obfuscation and prevarication.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because:I send...
an earlier email to the Revdex.com on which I enclosed the records I have from me to Fingerhut. They are totally lying about not having records of me talking to them or sending letters to the company. I am for the second time enclosed the copy of some of the documents I have.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received an email from Rita J. from Verizon Executive Relations Team at ###-###-####. I spoke with her about my problem. She told me she emailed an account specialist about my situation. Se said they would call me to take care of this matter. I haven't herd from them since. This is the same [redacted] I've been putting up with for years. I was turned down for a home loan due to the negative reports from Verizon on my credit. At this point I feel I do not owe them anything, and feel I should be compensated for my loss. I have sought legal advice and already have a plan of action if this isn't resolved here. It's childish for grown people to play games trying to ruin a life. I don't understand why they won't accept my payment while they have me on the phone instead of a lie that they will call me back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION May 1, 2017 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut credit account in the name of [redacted]. Mr. [redacted] states that he notified Fingerhut that Mr. [redacted] had passed on December 27, 2016. Mr. [redacted] goes on to state that he continues to receive statements and phone calls regarding Mr. [redacted]’s account. Mr. [redacted]’s desired resolution is to have no further contact regarding Mr. [redacted]’s account. Our records indicate that Fingerhut may have been sending correspondence to an address associated with Mr. [redacted] Fingerhut credit account [redacted]. Based on our research, we were unable to locate any record of Fingerhut reaching out to Mr. [redacted], at any of the phone numbers currently associated with his account, regarding Mr. [redacted]’s account. We empathize and express our condolences in regards to Mr. [redacted]’s situation, however as we do not show Mr. [redacted] as a power of attorney for Mr. [redacted] we unable to confirm any information regarding Mr. [redacted]’s account. If Mr. [redacted] has any further concerns, he may contact the Fingerhut Executive Care Team at ###-###-####. Their hours are Monday – Friday 8:00am – 4:30pm Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
Records indicate the customer placed a disconnect order on August *, 2015 under order number [redacted]. Billing history: May **, 2015 billing statement reflects charges $320.02. The customer remitted payment of $320.02 on June *, 2015. June **, 2015 billing statement reflects...
charges of $160.01 with no payment remitted. July **, 2015 billing statement reflects past due charges of $160.01 and new charges $165.67 with no payment remitted. August **, 2015 billing statement reflects past due charges of $325.68 with disconnect credits of $116.88; resulting in end balance due of $208.80. Verizon mailed duplicate invoices for billing periods May **, 2015 through October **, 2015 for the customer’s review. Balance owed of $208.80 is valid and sustained.
Verizon strives to make every customer's experience when contacting the company a positive one. We regret that we did not meet our, or [redacted]'s expectations in this case. We did not contact [redacted] as requested in this complaint.
[redacted] service has been established. Verizon has communicated with [redacted] via email the agreed upon rates for service. She will be billed $50.69 per month for the first year and then $60.69 for the second year. A Verizon representative has a follow up to review the initial bill and make any necessary adjustments to honor the agreed upon pricing.
[redacted] [redacted] was advised that a manual adjustment for 6 months for $24.99 will be done, also advised that when it goes to the full $49.99, then [redacted] will get credit for that amount for the remainder of the year (6 months).
Please be advised, Verizon records reflect a trouble ticket - [redacted] was created 12/**/16 advising of no dial tone. A technician was dispatched 12/**/16 and restored services having completed a rewire of the F1 cable pair. Verizon has made attempts to speak with the consumer since the...
technician dispatch. Unfortunately, Verizon has been unsuccessful to date. An email has been sent to the consumer to ensure no additional assistance is needed. We apologize for any inconvenience caused surrounding this matter.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about her bill. Please be advised that our Billing Investigation Team was able to speak with [redacted] on March **,...
2018. We were able to go over the Install Charges of $400 plus taxes and the 3 (three) credits totaling $357.56. She was owed 1 (one) more credit of $70 plus tax which equals $81.43. [redacted] understands that we were able to issue the Final adjustment per this concern and also credit for rest of charges to satisfy and bring Bill current. An additional credit of $37.44 was as added to bring current, as promised and explained to her the Current Bill Due of $178.78. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
The customers 6/**/16, bill statement included a 30 Day Rate Increase Notification for High Speed Internet Customers. It advised "in order to continue to bring you quality service, at times we need to raise our rates. On or after 30 days from the date of this bill, the base monthly rate for...
your High Speed Internet (HSI) plan will increase by $7.00. If you would like to keep your current service as is, no action is required and any credits or discounts remain in effect until their original expiration date. If you have recently upgraded to a new HSI plan, you may disregard this notice. As always, if you would like to review your current services, please log into [redacted] or give us a call at [redacted]" The customer's 8/**/16, bill reflected the increase to $7.00. There is no contract tied to the account and the bundle rate is not locked in and is subject to increase. The charges have been sustained, and are valid. Verizon was unsuccessful on 5 attempts to reach the customer. The customer requested service disconnected 9/**/16, order [redacted] was issued terminating the Verizon service. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
We were able to offer customer a furthered discounted rate for 12 months which was accepted.