Please be advised Verizon has offered to install Fios to customer as a only fix for her Internet issue. Verizon has also credited [redacted] many times and have advised her we will no longer credit her that Fios will resolve her internet issues. [redacted] makes appointments for Fios and...
cancels them. [redacted] asks for credit with out calling a repair ticket and wants Verizon to just credit when she say so. This [redacted] complaint and counting. Verizon advised [redacted] to provide an exact date of when she will available to install fios.
Tell us why here..[redacted] has been overbilled due to an incorrect quote and due to bundling issues dating back to time of installation. On April **, 2016, our billing representative spoke with [redacted] and apologized for his inconvenience and issued credit of $323.62 to get the bill to the...
expected rate he was quoted at the point of sale. [redacted] was quoted $228.00 after taxes. The customer has not further concerns.
After reviewing the account notes and original SOC for the internet speed change, It was determined that the customer was offered 75/75 for $34.99 2 years. I issued order 3 to add appropriate discounts to reflect that rate. SOC emailed to the customer.
Our collections group left a voice mail on ###-###-#### for the customer and explained we sent her a refund to her account on 7/** and her bank sent confirmation of receipt on 9/2*. We left her our name and number if she needs to call back. Case closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I disagree with the business response. My DVR still does not work and I am being charged for it per month due to I have a contract. The contract only is good towards Verizon. They can change a contract to benefit them. Here are my bills per month for the last four months.September 184.94 December 193.00October 173.47 January 189.82November 175.88 As you see Verizon is all over the board on my bill My contract states it should be 184.94. What else can I say Verizon is ripping me off.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
On 1/*/15, Verizon Appeals Billing representative spoke with [redacted], apologized that he was told he wouldn't have a bill to pay until January. The representative explained that Verizon starts billing for service the day service is installed. [redacted] said he had been advised by a Door to...
Door representative that he would not have to pay any charges until January 2016 for service. He is upset that he has two bills to pay and is now and thinking of cancelling service. To satisfy the representative issued the customer a one time $100.00 credit to his bill. [redacted] was satisfied with this resolution. The balance on the account is $385.00. [redacted] advised he would pay $149.00 on 1/*/16. The remaining balance is due 1/**/15. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states her credit was temporarily increased when she did not ask for it. She states this affected her credit score. She would not like additional credit line increases on her Fingerhut Account. Per the Account Terms and Conditions to which Ms. [redacted] agreed to, “We may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase, or other change to the account’s credit limit is the result of ongoing systematic monitoring of account activity data. This information may pertain to the customer’s Fingerhut Account as well as their credit history as a whole. Customers showing an overall strong performance with respect to credit may notice their WebBank/Fingerhut Advantage Credit Account has been given a credit line increase, either temporary or permanent. By placing an order or orders on their credit account during the time their temporary increase is in effect, the customer’s regular credit limit is given a permanent increase matching the amount of the order(s), to a rounded dollar figure. If no orders are placed within the applicable timeframe, the temporary increase expires and the regular credit limit is restored. Our records indicate a temporary increase of credit was issued on April 29, 2016 which brought Ms. [redacted]’s credit limit to $3,300. This offer was to expire on July 31, 2016. Ms. [redacted]’s credit account was frozen at $2,300 on May 23, 2016. At this time Ms. [redacted]’s current balance is $1,068.28. Her next payment of $59.99 is due by July 13, 2016. If Ms. [redacted] has any further questions she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/K
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We are still working with Verizon on the billing portion. We have to wait until we receive the bill for August to make sure everything is correct. Therefore, all the issues have not been fully resolved yet. I was on the phone again this morning 7/**/2015 with Linda B[redacted] at the Executive Relations office for 45 minutes trying to get everything worked out. But it will still take us until the end of August to make sure that everything is correct. Until then I am considering this an open complaint because all the issues have not been fully resolved yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon contacted the customer and advised that we willfollow up for the final bill to render and credit the early termination fee.The customer has been provided with a name and number for our escalation teamin the event of any further questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My service was restored on [redacted] and I have received an appropriate adjustment to my bill.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION April 17, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] - [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s complaint, he states he never authorized the pull of his credit report for pre-screening. Mr. [redacted] states we have hurt his credit report due to this, and that he has opted out and has made many attempts to contact us. Mr. [redacted] would like the pre-screened offers to stop. After reviewing Mr. [redacted]’s account, we can confirm an inquiry was completed on his credit bureau report. The inquiry Mr. [redacted] is referring to is a “prescreen inquiry” which is generated when we are reviewing opportunities to make an offer for credit to a prospective customer, such as Mr. [redacted]. This type of inquiry will stay on Mr. [redacted]’s credit file for 12 months, but does not affect his credit score, as it is considered a promotional inquiry only. In regards to Mr. [redacted] stating he has opted out, please be advised that we do adhere to the regulations that would prevent us from submitting a pre-screen inquiry on Mr. [redacted]’s credit bureau report if he had opted out before we submitted the inquiry. If Mr. [redacted] has not yet opted out of such inquiries, he may do so by contacting the credit reporting agencies at 1-888-5OPT-OUT. If Mr. [redacted] has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION August 8, 2017 Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] Complaint # [redacted] Dear Ms. [redacted], We are writing in response to Ms. [redacted]’s response to her complaint. In Ms. [redacted]’s response she states we must refund her $16.99 shipping fee. Our return policy states in part: We'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 180 days after you receive them. For products returned in original condition within 60 days of your receipt, refunds will be made in your original form of payment equal to your original purchase price (excluding discounts, and any shipping and handling charges). Shipping and handling is nonrefundable. If Ms. [redacted] has any additional questions or concerns she may contact Customer Service at ###-###-####. Their hours of operation are Monday-Friday 9:00am-9:00pm Eastern Time. Thank you for allowing us to explain. Sincerely, Denise [redacted] Executive Care Team
CONFIDENTIAL COMMUNICATION March 13, 2017 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding a Webank/Fingerhut credit account. Ms. [redacted] states she had a Fingerhut credit accounts several years ago. Ms. [redacted] states Fingerhut will not speak to her or respond to letters she has sent over the years. Ms. [redacted] states she does not owe Fingerhut money, yet they are reporting negatively on her credit report. Ms. [redacted] would like to speak to someone about removing the remarks from her credit report. Based on our research, Fingerhut responded to Ms. [redacted]’ direct disputes on September 30, 2016 and November 9, 2016. Fingerhut also responded to Ms. [redacted]’ credit bureau disputes on April 7 and 8, 2015; June 1, 2015; June 14 and 22, 2016; September 21 and 22, 2016; and March 8, 2017. In addition, Ms. [redacted] received monthly billing statements and collection letters. We were unable to locate any record of Ms. [redacted] contacting Fingerhut in which the agent refused to speak with her. According to our records, an application for credit with Fingerhut was processed online December 22, 2013. The name and address on the application is the same one provided when contacting us regarding this issue. At the time of the online application, customers are required to check a box that read: “Yes, I understand that I am providing authorization for WebBank to obtain information from my credit report in order to confirm my identity.” The first order was placed on December 22, 2013 for an ASUS MeMO Pad 16GB 10.1" Full HD Tablet. A second order was placed on February 27, 2014 for JVC DJ Style Headphones with a 2 Year Service Plan. Both orders were shipped via SmartPost to Ms. [redacted]’ address on Lodgehill Road. Fingerhut received payments processed with a MasterCard debit ending in 2890 in the name [redacted]. The last payment for $58.98 was received on February 9, 2014. As no additional payments were received, the account charged off with an unpaid balance of $562.06 on October 5, 2014 and the account was sold to Jefferson Capital on October 31, 2014. Fingerhut is no longer collecting on this debt. According to an account review on March 8, 2017, Equifax, Experian and Trans Union are reporting accurately as Transfer/Sold or Purchased by Another Lender with a zero balance. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in your Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has questions about what Jefferson Capital may be reporting, please contact them directly ###-###-####. Thank you for allowing us to assist and explain. Sincerely, Kari [redacted] Executive Care Team KD/lg CONFIDENTIAL COMMUNICATION March 10, 2017 Revdex.com of Minnesota �...⇄ Attn: Ms. [redacted]220 S. River Ridge CircleBurnsville, MN 55337 Re: [redacted]Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding a Webank/Gettington credit account. Ms. [redacted] states she had a Gettington credit account several years ago. Ms. [redacted] states Gettington will not speak to her or respond to letters she has sent over the years. Ms. [redacted] states she does not owe Gettington any money, yet they are reporting negatively on her credit report. Ms. [redacted] would like to speak to someone about removing the remarks from her credit report. Based on our research, Gettington responded to direct disputes from Ms. [redacted] on September 30, 2016 and November 9, 2016. Gettington also responded to Ms. [redacted]’ credit bureau disputes on April 9, 2015; June 1, 2015; June 13 and 24, 2016; July 15, 2016; October 26 and 27, 2016; and November 1, 2016. In addition, Ms. [redacted] received monthly billing statements and collection letters. We were unable to locate any record of Ms. [redacted] contacting Gettington in which an agent refused to speak with her. According to our records, an application for credit with Fingerhut was processed online November 14, 2013. The name and address on the application is the same one provided when contacting us regarding this issue. At the time of the online application, customers are required to check a box that read: “Yes, I understand that I am providing authorization for WebBank to obtain information from my credit report in order to confirm my identity.” The first order was placed on December 22, 2013 for a Conair Pro Style 1875W Hard Hat Dryer with a 2 Year Service Plan. A second order was placed on April 6, 2014 for a Magic Bullet Express Blender with a 2 Year Service Plan. Both orders were shipped via UPS and SmartPost to Ms. [redacted]’ address on Lodgehill Road. Fingerhut received payments processed with a MasterCard debit card ending in 2890 in the name [redacted]. Additional payments were processed with a Visa debit card ending in 4438 in the name [redacted]. The last payment for $30.00 was received on March 31, 2014. As no additional payments were received, the unpaid balance of $226.72 charged off on October 24, 2014 and the account was sold to Jefferson Capital on November 28, 2014. Gettington is no longer collecting on this debt. According to an account review on March 8, 2017, Equifax, Experian and Trans Union are reporting accurately as Transfer/Sold or Purchased by Another Lender with a zero balance. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in your Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has any additional questions or concerns, Jefferson Capital may be reached directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Kari [redacted]Executive Care Team KD/lg
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
While there was an attempt at repair of the lawn, it is still unsightly and probably will be until fall. I paid for the repair of the electronic fence. A receipt was given to the contact. He has removed the flags that determine where they dig from my lawn, but the cable still is stretched over my lawn, making it more difficult to mow my lawn without hitting the cable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon spoke with the customer and confirmed that we have issued three days credit to correct the service termination date to 1/**/17. The account now shows a credit balance of $31.42. A revised final bill will generate on 3/**/17 and a refund check will follow. Verizon apologizes for the...
inconvenience the customer experience as a result of this matter.
I am rejecting this response because:Several reasons, if the first option is to leave a voice message why the agent did not say so the first time instead of I will let you talk to one. Second agent said we automatically transfer customer to voice mail. Still poor customer service when all they had to say if we can not find a manager will you like to leave a message and I would be better prepared. I have over 20 years in customer service and this is not it. On the blue sheet you are in reverence to about the over size or bulky items, it says it MAY be some charges to deliver (all items may have charges). It still doesn't say anything about not using the coupon on the back of the sales book. On the coupon on the back of the book IF there were exceptions to the rule it should have said something in that same area ( most other coupons do). To me that is telling it applies to everything and if not then you are trying to cover something up like false advertisement like I said before. Last but not least, you are not really offering anything different or helping with the confusion. Because of wrong info in the book can you possible offer a special discount or percentage off? This is customer service if you want happy customers or returning customer. Make advertisement a little more understanding and clear for future sales. Try to look from customer side of picture and not just back your agents up not knowing the whole story.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case #[redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states that when she attempted to use the Earth Day Promotion code for 20% off site wide she was not able to apply the promotional code to item SB064 - Master Craft Pressure Washer and the Master Craft Pressure Washer was not listed as an item that was excluded from the promotion. Ms. [redacted] states when she was disconnected numerous times after waiting for long periods of time when using the online chat service and wasn’t properly assisted when she called customer service. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of Ms. [redacted] expectations. Our research has validated that the Master Craft 2700 PSI Gas Pressure Washer SB064 was eligible for the Earth Day promotion code. After troubleshooting the offer with this specific product, we were able to reproduce the promotional discount issue. If Ms. [redacted] still wishes to order this product, she may call our Executive Care Team at ###-###-#### and request to speak with Jessica. We will then place the order for the gas pressure washer with a discount of 25 percent. Thank you for bringing this to our attention. Sincerely, Vi [redacted] Executive Care Team VF/jm
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Verizon had taken away my phone line to give to another Verizon customer, since there is not enough lines on the pole. Verizon is the only company that the authority to fix problems on the pole. I have asked the technician who came down 'what happened?', besides of yelling and screaming I didn't get any respond. It was extremely obvious that the technician knew exactly what he was doing. I request Verizon should immediately come down and fix the problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I spoke to the Executive Relations agent on Feb. *, she agreed to return my programming to Prime (my bundle had erroneously been changed to Local without my permission) at $89.99 with a re-curing credit of $10.00 to bring it to the $79.99 triple rate which had been discussed. This $10 monthly credit for the two year contract is not documented in the business response you have asked me to review, therefore I cannot accept this complaint as resolved. The responsive also does not properly document the handling of the $120 prepaid [redacted] card, which was promised but never received (nor documented by their business staff). This response should be revised to document that the Executive Relations Agent has resolved this issue by placing a $120 credit on my account. Once the response is revised to reflect the $10 monthly credit for the duration of the two years, I will be able to say the issue has been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his Fingerhut FreshStart Installment Loan account provided by WebBank. We have included Terms & Conditions, Truth in Lending Agreement, account activity and the last three monthly statements. Mr. [redacted] states Fingerhut is adding late charges to his account. He further states he has contacted Fingerhut regarding his payments and that he has paid one month ahead. Mr. [redacted]’s desired resolution is to have the account corrected. Our records indicate that on December 7, 2015, an application for credit was processed with a representative using Mr. [redacted]’s name, address and social security number. That same day an order was placed with a representative for a Presto Tilt ’n Drain Big Griddle and an alcove Solid-Color Reversible Comforter - King. The merchandise was shipped December 14, 2015 via UPS to the same address as provided on the application. We have received a total of five payments on this account including the required $30.00 down payment. According to our research, Mr. [redacted] contacted Fingerhut on April 12, 2016 and he was informed that the payments received in February and March 2016 were less than the minimum amount due which resulted in two $14.90 late fees to be applied to his account. Our records indicate, Mr. [redacted] made a payment on April 19, 2016, for $16.00. Two late fees totaling 29.80 were credited as a courtesy on April 20, 2016. On April 20, 2016, Mr. [redacted]’s account is current with a remaining balance of $28.41. Mr. [redacted]’s next statement, which will be generated on May 7, 2016 will reflect his updated balance and minimum payment due. If we can be of further assistance, Mr. [redacted] may contact our Customer Service Department at ###-###-#### Monday through Friday 8am to 8pm CST. Thank you for the opportunity to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures
Please be advised Verizon has offered to install Fios to customer as a only fix for her Internet issue. Verizon has also credited [redacted] many times and have advised her we will no longer credit her that Fios will resolve her internet issues. [redacted] makes appointments for Fios and...
cancels them. [redacted] asks for credit with out calling a repair ticket and wants Verizon to just credit when she say so. This [redacted] complaint and counting. Verizon advised [redacted] to provide an exact date of when she will available to install fios.
Tell us why here..[redacted] has been overbilled due to an incorrect quote and due to bundling issues dating back to time of installation. On April **, 2016, our billing representative spoke with [redacted] and apologized for his inconvenience and issued credit of $323.62 to get the bill to the...
expected rate he was quoted at the point of sale. [redacted] was quoted $228.00 after taxes. The customer has not further concerns.
After reviewing the account notes and original SOC for the internet speed change, It was determined that the customer was offered 75/75 for $34.99 2 years. I issued order 3 to add appropriate discounts to reflect that rate. SOC emailed to the customer.
Our collections group left a voice mail on ###-###-#### for the customer and explained we sent her a refund to her account on 7/** and her bank sent confirmation of receipt on 9/2*. We left her our name and number if she needs to call back. Case closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I disagree with the business response. My DVR still does not work and I am being charged for it per month due to I have a contract. The contract only is good towards Verizon. They can change a contract to benefit them. Here are my bills per month for the last four months.September 184.94 December 193.00October 173.47 January 189.82November 175.88 As you see Verizon is all over the board on my bill My contract states it should be 184.94. What else can I say Verizon is ripping me off.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
On 1/*/15, Verizon Appeals Billing representative spoke with [redacted], apologized that he was told he wouldn't have a bill to pay until January. The representative explained that Verizon starts billing for service the day service is installed. [redacted] said he had been advised by a Door to...
Door representative that he would not have to pay any charges until January 2016 for service. He is upset that he has two bills to pay and is now and thinking of cancelling service. To satisfy the representative issued the customer a one time $100.00 credit to his bill. [redacted] was satisfied with this resolution. The balance on the account is $385.00. [redacted] advised he would pay $149.00 on 1/*/16. The remaining balance is due 1/**/15. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
CONFIDENTIAL COMMUNICATION June 30,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states her credit was temporarily increased when she did not ask for it. She states this affected her credit score. She would not like additional credit line increases on her Fingerhut Account. Per the Account Terms and Conditions to which Ms. [redacted] agreed to, “We may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase, or other change to the account’s credit limit is the result of ongoing systematic monitoring of account activity data. This information may pertain to the customer’s Fingerhut Account as well as their credit history as a whole. Customers showing an overall strong performance with respect to credit may notice their WebBank/Fingerhut Advantage Credit Account has been given a credit line increase, either temporary or permanent. By placing an order or orders on their credit account during the time their temporary increase is in effect, the customer’s regular credit limit is given a permanent increase matching the amount of the order(s), to a rounded dollar figure. If no orders are placed within the applicable timeframe, the temporary increase expires and the regular credit limit is restored. Our records indicate a temporary increase of credit was issued on April 29, 2016 which brought Ms. [redacted]’s credit limit to $3,300. This offer was to expire on July 31, 2016. Ms. [redacted]’s credit account was frozen at $2,300 on May 23, 2016. At this time Ms. [redacted]’s current balance is $1,068.28. Her next payment of $59.99 is due by July 13, 2016. If Ms. [redacted] has any further questions she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/K
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We are still working with Verizon on the billing portion. We have to wait until we receive the bill for August to make sure everything is correct. Therefore, all the issues have not been fully resolved yet. I was on the phone again this morning 7/**/2015 with Linda B[redacted] at the Executive Relations office for 45 minutes trying to get everything worked out. But it will still take us until the end of August to make sure that everything is correct. Until then I am considering this an open complaint because all the issues have not been fully resolved yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon contacted the customer and advised that we willfollow up for the final bill to render and credit the early termination fee.The customer has been provided with a name and number for our escalation teamin the event of any further questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My service was restored on [redacted] and I have received an appropriate adjustment to my bill.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION April 17, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] - [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s complaint, he states he never authorized the pull of his credit report for pre-screening. Mr. [redacted] states we have hurt his credit report due to this, and that he has opted out and has made many attempts to contact us. Mr. [redacted] would like the pre-screened offers to stop. After reviewing Mr. [redacted]’s account, we can confirm an inquiry was completed on his credit bureau report. The inquiry Mr. [redacted] is referring to is a “prescreen inquiry” which is generated when we are reviewing opportunities to make an offer for credit to a prospective customer, such as Mr. [redacted]. This type of inquiry will stay on Mr. [redacted]’s credit file for 12 months, but does not affect his credit score, as it is considered a promotional inquiry only. In regards to Mr. [redacted] stating he has opted out, please be advised that we do adhere to the regulations that would prevent us from submitting a pre-screen inquiry on Mr. [redacted]’s credit bureau report if he had opted out before we submitted the inquiry. If Mr. [redacted] has not yet opted out of such inquiries, he may do so by contacting the credit reporting agencies at 1-888-5OPT-OUT. If Mr. [redacted] has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION August 8, 2017 Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] Complaint # [redacted] Dear Ms. [redacted], We are writing in response to Ms. [redacted]’s response to her complaint. In Ms. [redacted]’s response she states we must refund her $16.99 shipping fee. Our return policy states in part: We'll gladly provide an exchange or refund your purchase price (excluding discounts, and any shipping and handling charges) for items returned in their original condition within 180 days after you receive them. For products returned in original condition within 60 days of your receipt, refunds will be made in your original form of payment equal to your original purchase price (excluding discounts, and any shipping and handling charges). Shipping and handling is nonrefundable. If Ms. [redacted] has any additional questions or concerns she may contact Customer Service at ###-###-####. Their hours of operation are Monday-Friday 9:00am-9:00pm Eastern Time. Thank you for allowing us to explain. Sincerely, Denise [redacted] Executive Care Team
CONFIDENTIAL COMMUNICATION March 13, 2017 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding a Webank/Fingerhut credit account. Ms. [redacted] states she had a Fingerhut credit accounts several years ago. Ms. [redacted] states Fingerhut will not speak to her or respond to letters she has sent over the years. Ms. [redacted] states she does not owe Fingerhut money, yet they are reporting negatively on her credit report. Ms. [redacted] would like to speak to someone about removing the remarks from her credit report. Based on our research, Fingerhut responded to Ms. [redacted]’ direct disputes on September 30, 2016 and November 9, 2016. Fingerhut also responded to Ms. [redacted]’ credit bureau disputes on April 7 and 8, 2015; June 1, 2015; June 14 and 22, 2016; September 21 and 22, 2016; and March 8, 2017. In addition, Ms. [redacted] received monthly billing statements and collection letters. We were unable to locate any record of Ms. [redacted] contacting Fingerhut in which the agent refused to speak with her. According to our records, an application for credit with Fingerhut was processed online December 22, 2013. The name and address on the application is the same one provided when contacting us regarding this issue. At the time of the online application, customers are required to check a box that read: “Yes, I understand that I am providing authorization for WebBank to obtain information from my credit report in order to confirm my identity.” The first order was placed on December 22, 2013 for an ASUS MeMO Pad 16GB 10.1" Full HD Tablet. A second order was placed on February 27, 2014 for JVC DJ Style Headphones with a 2 Year Service Plan. Both orders were shipped via SmartPost to Ms. [redacted]’ address on Lodgehill Road. Fingerhut received payments processed with a MasterCard debit ending in 2890 in the name [redacted]. The last payment for $58.98 was received on February 9, 2014. As no additional payments were received, the account charged off with an unpaid balance of $562.06 on October 5, 2014 and the account was sold to Jefferson Capital on October 31, 2014. Fingerhut is no longer collecting on this debt. According to an account review on March 8, 2017, Equifax, Experian and Trans Union are reporting accurately as Transfer/Sold or Purchased by Another Lender with a zero balance. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in your Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has questions about what Jefferson Capital may be reporting, please contact them directly ###-###-####. Thank you for allowing us to assist and explain. Sincerely, Kari [redacted] Executive Care Team KD/lg CONFIDENTIAL COMMUNICATION March 10, 2017 Revdex.com of Minnesota �...⇄ Attn: Ms. [redacted]220 S. River Ridge CircleBurnsville, MN 55337 Re: [redacted]Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding a Webank/Gettington credit account. Ms. [redacted] states she had a Gettington credit account several years ago. Ms. [redacted] states Gettington will not speak to her or respond to letters she has sent over the years. Ms. [redacted] states she does not owe Gettington any money, yet they are reporting negatively on her credit report. Ms. [redacted] would like to speak to someone about removing the remarks from her credit report. Based on our research, Gettington responded to direct disputes from Ms. [redacted] on September 30, 2016 and November 9, 2016. Gettington also responded to Ms. [redacted]’ credit bureau disputes on April 9, 2015; June 1, 2015; June 13 and 24, 2016; July 15, 2016; October 26 and 27, 2016; and November 1, 2016. In addition, Ms. [redacted] received monthly billing statements and collection letters. We were unable to locate any record of Ms. [redacted] contacting Gettington in which an agent refused to speak with her. According to our records, an application for credit with Fingerhut was processed online November 14, 2013. The name and address on the application is the same one provided when contacting us regarding this issue. At the time of the online application, customers are required to check a box that read: “Yes, I understand that I am providing authorization for WebBank to obtain information from my credit report in order to confirm my identity.” The first order was placed on December 22, 2013 for a Conair Pro Style 1875W Hard Hat Dryer with a 2 Year Service Plan. A second order was placed on April 6, 2014 for a Magic Bullet Express Blender with a 2 Year Service Plan. Both orders were shipped via UPS and SmartPost to Ms. [redacted]’ address on Lodgehill Road. Fingerhut received payments processed with a MasterCard debit card ending in 2890 in the name [redacted]. Additional payments were processed with a Visa debit card ending in 4438 in the name [redacted]. The last payment for $30.00 was received on March 31, 2014. As no additional payments were received, the unpaid balance of $226.72 charged off on October 24, 2014 and the account was sold to Jefferson Capital on November 28, 2014. Gettington is no longer collecting on this debt. According to an account review on March 8, 2017, Equifax, Experian and Trans Union are reporting accurately as Transfer/Sold or Purchased by Another Lender with a zero balance. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in your Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has any additional questions or concerns, Jefferson Capital may be reached directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Kari [redacted]Executive Care Team KD/lg
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
While there was an attempt at repair of the lawn, it is still unsightly and probably will be until fall. I paid for the repair of the electronic fence. A receipt was given to the contact. He has removed the flags that determine where they dig from my lawn, but the cable still is stretched over my lawn, making it more difficult to mow my lawn without hitting the cable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon spoke with the customer and confirmed that we have issued three days credit to correct the service termination date to 1/**/17. The account now shows a credit balance of $31.42. A revised final bill will generate on 3/**/17 and a refund check will follow. Verizon apologizes for the...
inconvenience the customer experience as a result of this matter.
I am rejecting this response because:Several reasons, if the first option is to leave a voice message why the agent did not say so the first time instead of I will let you talk to one. Second agent said we automatically transfer customer to voice mail. Still poor customer service when all they had to say if we can not find a manager will you like to leave a message and I would be better prepared. I have over 20 years in customer service and this is not it. On the blue sheet you are in reverence to about the over size or bulky items, it says it MAY be some charges to deliver (all items may have charges). It still doesn't say anything about not using the coupon on the back of the sales book. On the coupon on the back of the book IF there were exceptions to the rule it should have said something in that same area ( most other coupons do). To me that is telling it applies to everything and if not then you are trying to cover something up like false advertisement like I said before. Last but not least, you are not really offering anything different or helping with the confusion. Because of wrong info in the book can you possible offer a special discount or percentage off? This is customer service if you want happy customers or returning customer. Make advertisement a little more understanding and clear for future sales. Try to look from customer side of picture and not just back your agents up not knowing the whole story.
CONFIDENTIAL COMMUNICATION May 5,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case #[redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states that when she attempted to use the Earth Day Promotion code for 20% off site wide she was not able to apply the promotional code to item SB064 - Master Craft Pressure Washer and the Master Craft Pressure Washer was not listed as an item that was excluded from the promotion. Ms. [redacted] states when she was disconnected numerous times after waiting for long periods of time when using the online chat service and wasn’t properly assisted when she called customer service. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of Ms. [redacted] expectations. Our research has validated that the Master Craft 2700 PSI Gas Pressure Washer SB064 was eligible for the Earth Day promotion code. After troubleshooting the offer with this specific product, we were able to reproduce the promotional discount issue. If Ms. [redacted] still wishes to order this product, she may call our Executive Care Team at ###-###-#### and request to speak with Jessica. We will then place the order for the gas pressure washer with a discount of 25 percent. Thank you for bringing this to our attention. Sincerely, Vi [redacted] Executive Care Team VF/jm
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Verizon had taken away my phone line to give to another Verizon customer, since there is not enough lines on the pole. Verizon is the only company that the authority to fix problems on the pole. I have asked the technician who came down 'what happened?', besides of yelling and screaming I didn't get any respond. It was extremely obvious that the technician knew exactly what he was doing. I request Verizon should immediately come down and fix the problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I spoke to the Executive Relations agent on Feb. *, she agreed to return my programming to Prime (my bundle had erroneously been changed to Local without my permission) at $89.99 with a re-curing credit of $10.00 to bring it to the $79.99 triple rate which had been discussed. This $10 monthly credit for the two year contract is not documented in the business response you have asked me to review, therefore I cannot accept this complaint as resolved. The responsive also does not properly document the handling of the $120 prepaid [redacted] card, which was promised but never received (nor documented by their business staff). This response should be revised to document that the Executive Relations Agent has resolved this issue by placing a $120 credit on my account. Once the response is revised to reflect the $10 monthly credit for the duration of the two years, I will be able to say the issue has been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
April 22, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his Fingerhut FreshStart Installment Loan account provided by WebBank. We have included Terms & Conditions, Truth in Lending Agreement, account activity and the last three monthly statements. Mr. [redacted] states Fingerhut is adding late charges to his account. He further states he has contacted Fingerhut regarding his payments and that he has paid one month ahead. Mr. [redacted]’s desired resolution is to have the account corrected. Our records indicate that on December 7, 2015, an application for credit was processed with a representative using Mr. [redacted]’s name, address and social security number. That same day an order was placed with a representative for a Presto Tilt ’n Drain Big Griddle and an alcove Solid-Color Reversible Comforter - King. The merchandise was shipped December 14, 2015 via UPS to the same address as provided on the application. We have received a total of five payments on this account including the required $30.00 down payment. According to our research, Mr. [redacted] contacted Fingerhut on April 12, 2016 and he was informed that the payments received in February and March 2016 were less than the minimum amount due which resulted in two $14.90 late fees to be applied to his account. Our records indicate, Mr. [redacted] made a payment on April 19, 2016, for $16.00. Two late fees totaling 29.80 were credited as a courtesy on April 20, 2016. On April 20, 2016, Mr. [redacted]’s account is current with a remaining balance of $28.41. Mr. [redacted]’s next statement, which will be generated on May 7, 2016 will reflect his updated balance and minimum payment due. If we can be of further assistance, Mr. [redacted] may contact our Customer Service Department at ###-###-#### Monday through Friday 8am to 8pm CST. Thank you for the opportunity to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures