Dear [redacted],According to our records, Verizon referred this matter to our Financial Services team for investigation. As a result, we found that [redacted] under account number [redacted] had a final bill with a statement date of April **, 2016 with a total balance...
of $294.39. [redacted] made payments of $73.63, $47.27, $50.00, and another $50.00 to the collection agency on file. There was a difference owed and not paid in the amount of $73.49. [redacted] has settled the account, meaning he paid less than what was owed, and is not legally responsible for the remaining balance. Settled accounts are not removed from credit reports; but are reported as paid collection with customer paying less than what was owed. We hope this information assists you with this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customer lives in a location where Verizon is upgrading its facilities from copper to fiber optics. In many cases involving repeated failure of copper cables where fiber facilities are available, it is Verizon’s policy to repair the service by migrating the customers from copper to fiber. This...
is done to reduce the likelihood of future service problems, since it is widely recognized that fiber outside plant is more reliable than copper simply because copper is metallic and fiber is not. The use of an optical signal (light) with fiber facilities avoids the combination of water and metal that can lead in some cases to static, cross talk, noise, and other potential service disruptions. Fiber facilities also allow customers access to a larger range of services if they would like those services. Migrating customers may choose to keep their existing voice service, at the same price as they paid previously. There is no charge for the migration from copper facilities to fiber. In addition, our expert technicians carry out the transition and ensure that the service is working properly. Our records show the customer reported issues with the High Speed Internet service in July & August 2017. The modem was replaced and it was confirmed the customer is receiving the maximum qualified speed available to his address. Internet speed is not guaranteed. There were no reports of any issues with the telephone service. On October **, the customer reported the service is intermittent and wants to know when fiber will be available as he is looking at other options. Verizon plan to remove the copper lines in this area. We are still working on bringing fiber directly to the customer's home/location. At present there is no need to do anything. Once fiber is available, we will reach out to the customer with additional notifications to set up a convenient time to set up the services on fiber. The entire Turtle Creek central office is in the process of undergoing network transformation to an all Fiber office. The only cable replacement planned is to replace it with the fiber network which is currently underway, I spoke with the customer on October 16 and apologized for the inconvenience. The customer stated they are switching to another provider. Our records show a pending disconnect date.
Initial Business Response /* (1000, 5, 2015/06/25) */
CONFIDENTIAL COMMUNICATION
June 24, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted] A
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate that the account was opened in Ms. [redacted]'s name via the web on May 17, 2015 with Ms. [redacted]'s information. An order was placed on May 17, 2015 via the web for a Samsung HD 52x Optical Zoom Camcorder in Black, Seiko Men's Goldtone Chronograph Sport Watch, BLU Studio 6.0 HD Unlocked Android Smartphone, PS4 Call of Duty: Ghosts and Casio Men's Chronograph Bracelet Watch and delivered to [redacted] Mechanicsburg, PA 17050.
Our records indicate that two other orders were placed via the web on May 19, 2015 for a HP 11.6" 32GB Windows 8.1 Laptop and a BLU Studio 5.5 Unlocked Android Smartphone - Blue and delivered to [redacted] Mechanicsburg, PA 17050.
Ms. [redacted]'s account indicates she contacted us on May 20, 2015 informing the customer service representative that she had not placed these orders and will be returning the items.
When a customer claims there is an account they have not opened, or there are purchases on their account they did not make, we have certain policies and procedures to follow so we can investigate the matter. This matter was referred to our Credit Risk department and an affidavit was sent to Ms. [redacted] on May 20, 2015 and received on June 4, 2015.
Our records indicated all items were returned with the exception of the BLU Studio 6.0 HD Unlocked Android Smartphone. A letter requesting a police report was sent to Ms. [redacted] on June 11, 2015 and we received the requested information on June 18, 2015.
Our Credit Risk Department has confirmed that the account is currently marked as fraud and all activity on the account is restricted.
A request was submitted to the credit bureaus on June 18, 2015 to completely remove both the original inquiry and the credit trade-line itself. Ms. [redacted] should allow up to 60 days for these updates to reflect on your credit file.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
We are not able to locate a prospective account with the given information, can you please submit the cr from the back of the catalog you are receiving? Thank you [redacted]copied and pasted from email.
CONFIDENTIAL COMMUNICATIONAugust 17, 2016 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry...
received from your office on behalf of [redacted] regarding a Haband Credit Card Account. In reviewing the correspondence we have determined that the issue relates to the Haband Credit Card Account which is administered by Comenity Capital Bank. Please note that Comenity Capital Bank and Haband Company are two separate entities in which Haband Company is responsible for handling matters related to sales, merchandise processing, returns and shipping. As Haband has limited visibility into a customer’s account history due to privacy regulations. Comenity Capital bank is responsible for addressing all matters related to the Haband Credit card account. However, in the interest to better serve our customer Haband works closely with Comenity Capital Bank to resolve any customer issues or concerns arising from their use of the Haband Credit Card. Therefore, upon receiving this inquiry, we have communicated the information with Comenity Capital Bank and we understand that they are directly pursuing a response to Ms. [redacted]’s concerns. After receiving Comenity Capital Bank’s response, please let us know if there are any additional questions. If I may be of further assistance regarding the Haband purchases, Ms. [redacted] may contact me at (570) [redacted] extension [redacted], Monday – Friday 9 am - 3 pm. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an order was placed on our website on January 27, 2016 for a CyberPowerPC Gamer Ultra GUAS20 8GB Windows 10 Gaming Desktop Computer. The tracking information indicates the item was delivered on February 4, 2016. On March 8, 2016 Mr. [redacted] contacted us and indicated he wanted to return the computer. Our return policy is listed on our website and in our catalogs and is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. Music, movies, video games and software have to be returned unopened (factory sealed). Exchanges are for exact same item only. Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators have to be returned within the 30-day home trial period. On March 15, 2016 a postage paid label was sent to Mr. [redacted] to return the damaged computer as a courtesy. The return of the computer was received on April 18, 2016. We have issued credit for the return as a courtesy totaling $767.73. Mr. [redacted] will see the credit reflected on his statement within 1-2 billing cycles. On February 13, 2016 Mr. [redacted]’s monthly statement was sent electronically and reflected a minimum payment of $46.99 due by March 9, 2016, however, no payment was received. A late fee of $37.00 was assessed per the terms and conditions Mr. [redacted] agreed to at the time he opened the account. When an account is past due electronic statements are suspended and paper statements are mailed to the address we have on file. Once the account is current electronic statements will resume. On March 13, 2016, Mr. [redacted]’s monthly statement reflected a minimum payment due of $106.98 ($46.99 due for March and $59.99 due for April) by April 9, 2016. No payment was received and another late fee was assessed in the amount of $37.00. While we understand Mr. [redacted] decided to return the item, he was still responsible to make the minimum monthly payment on his account until the return was received and processed. The balance remaining on Mr. [redacted]’s account is $107.53. As Mr. [redacted] remained obligated to make at least the minimum amount due, and because no payments were received, we cannot remove the past due payment history that has been reported to the credit agencies. It is a violation of the Fair Credit Reporting Act to knowingly report inaccurate information to these agencies. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: I have never had a contract with [redacted] and would like to see the original contract with this debt company. Is this not a violation of privacy information released to this company. I did not have a contract with [redacted] .
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her son’s WebBank/Fingerhut Advantage Credit Account. In order for us to discuss pertinent account information with Ms. [redacted] we are requesting a copy of the Power of Attorney. To expedite, Ms. [redacted] may fax the P.O.A. to ###-###-#### Attn: Becky or by regular mail to [redacted] St. Cloud, MN 56303. Due to no Power of Attorney being on file we are sending a response directly to the account holder. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION
March 18, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] states she is being harassed for late fees which were applied to her account.
Late fees are applied to customers' accounts when a payment is made past the due date or is less than the minimum amount due. Representatives from our Payment Department call customers who are showing past due on their account, to remind them that a payment was due and to assist customers in bringing the account back into a current status.
Our records indicate a minimum payment of $165.51 was due by January 20, 2016 and when it was not received, a late fee of $27.00 was applied.
Ms. [redacted]'s January 24, 2016 billing statement indicated a minimum payment of $347.63 due by February 20, 2016 with $165.51 of this amount past due. We did received payments of $165.51 on February 3, 2016 and $155.00 on February 17, 2016, totaling $320.51 prior to the due date of February 20, 16. However, A payment of $347.63 was due by February 20, 2016 and when this payment amount was not received by this date, a late fee of $37.00 was applied.
Our records also indicate that two late fee credits were issued in the amounts of $37.00 and $27.00 to Ms. [redacted]'s account on March 1, 2016. These will show as late fee adjustments in the transaction portion of Ms. [redacted]'s next statement.
At this time, we currently show a minimum due of $198.70 due by March 24, 2016 with $27.12 of this amount past due. Mr. [redacted] may make a payment on our website, www.fingerhut.com or by calling our Customer Service Department at [redacted], Monday through Friday from 8:00am to 8:00pm, Central Time.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]s, [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted]s regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted]s indicates she placed an order and was supposed to receive free shipping, 30% off an item and a free nose trimmer but received none of these offers. Ms. [redacted]s states she contacted us by phone four times and no one assisted her with her concerns. When she asked to speak to a supervisor she was advised no supervisor was available and was offered a call back. Ms. [redacted]s states she never received a call back. She also indicates she sent several emails and received no response. When she received her items there were items she never ordered, and she did not receive the items she did order. Ms. [redacted]s states she contacted Customer Service again by phone and that the agent she spoke to said he did not care that she was upset or that she received the incorrect items. When she asked to speak to a supervisor regarding the agent and asked for the agents’ name, the agent transferred her back to Customer Service and after an hour of hold time she received no answer. Ms. [redacted]s is requesting credit for the shipping and handling charges, the 30% discount and credit for the items she did not receive. Ms. [redacted]s would also like her account closed. Our records indicate Ms. [redacted]s placed her order on our website on December 13, 2016 for a 23 piece Hair Trim Set w/Clipper, 10K Gold Diamond Accent Flip Flop Pendant, Open Toe Support-Magnetic Black Compression Sock, Smart Watch w/Activity Tracker and a Leg Massager for a total of $402.99 including tax and shipping and handling. When Ms. [redacted]s placed her order she used her catalog number which offered a Free Gift. Please understand, per the details for each promotion code, only one promotion code may be used per order. The promotion code “wedeliver” Ms. [redacted]s provided was only valid from December 10, 2016 - December 12, 2016 and had already expired at the time she placed her order. As such, we cannot credit the shipping and handling for her order. Ms. [redacted]s ordered two items that were valid under the Health and Beauty 30% off promotion. This promotion was a “Buy one-get one at 30% off” and we have issued a credit to her order in the amount of $4.84 as a courtesy for this offer. Per the catalog Ms. [redacted]s received a free nose trimmer was offered with the purchase of any shaver or trimmer. In order to receive the free nose trimmer the catalog instructed to add item number NBMEN to the cart to the receive the free nose trimmer, and further indicated if the hair trimmer or shaver was returned, the nose trimmer would be billed to the account for $14.99. We have sent the nose trimmer to Ms. [redacted]s at no cost. Please allow 7-10 days from the date of this letter to receive the nose trimmer. In regards to Ms. [redacted]s’ concerns regarding her phone calls to us, we only have record of one phone call to our Customer Service Department. As part of our in depth review of Ms. [redacted]s’ inquiry, we reviewed the call recording from that date. We found no evidence that the agent advised Ms. [redacted]s that they did not care she was upset or received the incorrect items. Ms. [redacted]s did request to speak with a supervisor during this call and the agent advised that the supervisor was not available at the time to speak to but offered her a call back from the supervisor. Ms. [redacted]s refused the offer of a call back and again requested to speak with a supervisor. The agent advised Ms. [redacted]s that she would attempt to locate a supervisor to speak with her. The agent placed her on hold and when the agent came back to the line she advised a supervisor was not available. Ms. [redacted]s then advised the agent she no longer wanted to speak with her and requested the agent’s information, the supervisor/manager’s information and advised the agent to transfer her to someone else. The agent transferred Ms. [redacted]s to the supervisor line to leave a message for a supervisor call back. We have no record of a supervisor contacting Ms. [redacted]s as a follow up to her request. We sincerely apologize for this oversight on our part. We also received several emails from Ms. [redacted]s. Please understand, while we attempt to provide as much information as possible through reply emails, there are certain situations that require a customer to call Customer Service so we may assist them with their concerns. We have reviewed the emails we received and have no information as to which items Ms. [redacted]s did not receive or which items were sent to her in error. Ms. [redacted]s has requested a refund for her entire order but without us having adequate information we cannot issue a credit on her account. Customer Service is among our top priorities and in order for us to completely resolve Ms. [redacted]s’ concerns we need further information. Since Ms. [redacted]s has requested a full refund she may promptly return the items she received for full credit. She may use the postage paid labels that accompanied the order or she may print them directly from our website for her convenience by visiting our Returns Center at www.fingerhut.com. We have closed Ms. [redacted]s account per her request and no additional orders may be placed using her Fingerhut Credit Account. If Ms. [redacted]s has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, it is NOT as clear as this business states when referencing how I was enrolled in VIP membership. If it was as clear as they indicate, there wouldn't be a plethora of posts about the devious enrollment process.Thank you for engaging with the customer on my behalf
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Mr. [redacted] purchased a Dirt Devil Power Reach Multi Cyclonic Vacuum on June 24, 2014. Mr. [redacted] did not purchase a service plan with the vacuum. Due to the length of time that has passed we are unable to accept this item as a return as we require returns to be made in accordance to our return policy which states: “We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are nonrefundable. Computers, camcorders, video games, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers’ warranty. Software and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only.” At this time all product concerns must be handled under the products manufacturer, Dirt Devil. Mr. [redacted] may contact them at ###-###-####. On June 16, 2015 Mr. [redacted] purchased an Earthwise 14" Corded Electric Lawn Mower with a 2 Year Service Plan. Mr. [redacted] contacted Fingerhut on December 7, 2015 stating the lawn mower was not working properly. Due to the length of time we are unable to accept this item as a return. All product concerns must be handled under the products manufacturer, Earthwise/American Lawn Mower Company. They can be reached at ###-###-#### 7:30AM-4:30PM Eastern Standard Time. Mr. [redacted] also purchased a 2 Year Service Plan. This plan begins on June 17, 2016. This plan is through NEW (National Extended Warranty). They can be contacted at ###-###-####. His warranty contract number is FHD44[redacted]. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
[redacted]
[redacted] Thank you for referring the complaint of [redacted] to our office for review. Weappreciate this matter being brought to our attention. Our investigation concludes; [redacted] closedaccount [redacted] 7/**/15. Billing cycle 8/*/15 reflected a...
remaining balanceof $117.23 in DirecTV (DTV) charges. On the following bill cycle of 9/*/15 the$117.23 payment was received, however an adjustment was also issued for the$117.23 balance leaving a credit balance on the Verizon account. Verizon recourse the credit balance of $117.23 toDTV. According to DTV, the $117.23 refund processed on 10/*/15 to the customer. A DTV representative left a voice message for [redacted] on 10/**/15 advising the refund has processed which should bereceived in three to seven businessdays. This Information has been provided to the customerand is satisfied with the resolution. Verizon apologies for the inconvenience this hascaused and trust that this information will assist you in closing thiscomplaint. Sincerely, John T.Verizon SW Executive Relations[redacted]
CONFIDENTIAL COMMUNICATION March 24, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have thoroughly reviewed the information we received from Ms. [redacted] regarding the image of the safe that was displayed in error with a description for the Werner 4’ Step Ladder. Please understand that, with respect to situations like Ms. [redacted]’s, we reserve certain rights and protections. These can be found on the homepage of our website, under “terms of use” under the section titled “Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss: which states in part: The information on this Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Regrettably we are unable to honor errors of this nature. As stated previously, the ad error was corrected after Ms. [redacted] contacted us. A postage paid label has already been sent to return the Werner 4’ Step Ladder. Please allow up to ten days for the return to be received. When the return is received and processed Ms. [redacted] will receive full credit for the Step Ladder. We sincerely apologize for any inconvenience caused by the ad error. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw �...⇄ Tell us why here...
Based on a review of the account, it was determined that the customer was billed an early termination fee of $160.00 on the May **, 2015 bill correctly. According to our records the customer called on July **, 2014 to inquire about receiving a better price for services or may switch services...
to another carrier. The customer called again on July **, 2014 requesting options to lower the monthly bill. The customer agreed to a new two-year FiOS Triple Play Bundle of TV Internet and FiOS Digital Voice and removed one set-top box from the account. As the customer disconnected services prior to fulfilling the two-year agreement, the customer is liable for the early termination fee billed. I spoke to the customer on January **, 2016 and advised that the early termination fee billed is valid. The customer was not satisfied.
CONFIDENTIAL COMMUNICATION March 30, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an additional inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account. Mr. [redacted] states he notified Fingerhut last year that he wanted his account closed because he couldn’t afford to make the payments. Mr. [redacted] maintains Fingerhut keeps changing their policy and merely revoking consent is no help to him. Mr. [redacted] states $65.00 a month is not affordable and he has called several times to tell Fingerhut he doesn’t have the money to pay the bill. As stated in our previous response, Mr. [redacted] purchased $1,775.39 in merchandise between May 25, 2015 and June 28, 2015. Three of the orders were purchased with deferred billing. When the deferred billing on the purchases expired, the minimum due increased from $29.99 a month to 5% of the balance which was reflected on Mr. [redacted]’s monthly statements. Based on Mr. [redacted]’s previous request, his account was closed on August 21, 2015. Any outstanding balance will continue to accrue interest and Mr. [redacted] may be assessed late fees and his account is still subject to the original terms and conditions of the agreement. No payments were received for September, October or November 2015. On November 23, 2015 Mr. [redacted] agreed to a nine month reduced payment plan for $65.00 a month starting on December 2, 2015 with reduced interest (14.9%) and no late fees. According to our records, Mr. [redacted] made three payments for $65.00 on December 2, 2015, January 3, 2016 and February 2, 2016. Mr. [redacted] contacted Fingerhut by phone on March 21, 2016 and requested that a cease and desist be placed on his account. At his request, we have placed a cease and desist status on Mr. [redacted]’s account on March 21, 2016. No further call attempts will be made or written communication sent unless notified in writing to rescind the cease and desist. A monthly statement will continue to be mailed. If Mr. [redacted] would like additional information he will need to revoke the cease and desist request in writing. Thank you for the opportunity to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg Tell us why here...
CONFIDENTIAL COMMUNICATION August 1, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to a complaint submitted by Mr. [redacted], regarding catalogs he continues to receive for an individual who previously lived at his current address. We have requested that a permanent suppression be added to our records for Mr. [redacted]’s address. Unfortunately, our catalogs are printed in advance, so it is possible that Mr. [redacted] may receive additional catalogs within the next 6 to 8 weeks – they should stop completely after that timeframe. In regards to Mr. [redacted] being asked for the last four digits of his social security number, our agents are trained to verify certain pieces of information from caller’s to ensure the integrity of information being provided. In this instance, Mr. [redacted] was asked for that information incorrectly, and we apologize for that oversight. Thank you for this opportunity to explain. Sincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
I am rejecting this response because: I am not satisfied that scam artists have my personal information. It is my request for it to be destroyed and if it is not I will have to get a lawyer.
Dear [redacted],According to our records, Verizon referred this matter to our Financial Services team for investigation. As a result, we found that [redacted] under account number [redacted] had a final bill with a statement date of April **, 2016 with a total balance...
of $294.39. [redacted] made payments of $73.63, $47.27, $50.00, and another $50.00 to the collection agency on file. There was a difference owed and not paid in the amount of $73.49. [redacted] has settled the account, meaning he paid less than what was owed, and is not legally responsible for the remaining balance. Settled accounts are not removed from credit reports; but are reported as paid collection with customer paying less than what was owed. We hope this information assists you with this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customer lives in a location where Verizon is upgrading its facilities from copper to fiber optics. In many cases involving repeated failure of copper cables where fiber facilities are available, it is Verizon’s policy to repair the service by migrating the customers from copper to fiber. This...
is done to reduce the likelihood of future service problems, since it is widely recognized that fiber outside plant is more reliable than copper simply because copper is metallic and fiber is not. The use of an optical signal (light) with fiber facilities avoids the combination of water and metal that can lead in some cases to static, cross talk, noise, and other potential service disruptions. Fiber facilities also allow customers access to a larger range of services if they would like those services. Migrating customers may choose to keep their existing voice service, at the same price as they paid previously. There is no charge for the migration from copper facilities to fiber. In addition, our expert technicians carry out the transition and ensure that the service is working properly. Our records show the customer reported issues with the High Speed Internet service in July & August 2017. The modem was replaced and it was confirmed the customer is receiving the maximum qualified speed available to his address. Internet speed is not guaranteed. There were no reports of any issues with the telephone service. On October **, the customer reported the service is intermittent and wants to know when fiber will be available as he is looking at other options. Verizon plan to remove the copper lines in this area. We are still working on bringing fiber directly to the customer's home/location. At present there is no need to do anything. Once fiber is available, we will reach out to the customer with additional notifications to set up a convenient time to set up the services on fiber. The entire Turtle Creek central office is in the process of undergoing network transformation to an all Fiber office. The only cable replacement planned is to replace it with the fiber network which is currently underway, I spoke with the customer on October 16 and apologized for the inconvenience. The customer stated they are switching to another provider. Our records show a pending disconnect date.
It was not our equipment which was not working properly. It was the wiring from the outside. This was confirmed by numerous Verizon technicians.
Initial Business Response /* (1000, 5, 2015/06/25) */
CONFIDENTIAL COMMUNICATION
June 24, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted] A
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate that the account was opened in Ms. [redacted]'s name via the web on May 17, 2015 with Ms. [redacted]'s information. An order was placed on May 17, 2015 via the web for a Samsung HD 52x Optical Zoom Camcorder in Black, Seiko Men's Goldtone Chronograph Sport Watch, BLU Studio 6.0 HD Unlocked Android Smartphone, PS4 Call of Duty: Ghosts and Casio Men's Chronograph Bracelet Watch and delivered to [redacted] Mechanicsburg, PA 17050.
Our records indicate that two other orders were placed via the web on May 19, 2015 for a HP 11.6" 32GB Windows 8.1 Laptop and a BLU Studio 5.5 Unlocked Android Smartphone - Blue and delivered to [redacted] Mechanicsburg, PA 17050.
Ms. [redacted]'s account indicates she contacted us on May 20, 2015 informing the customer service representative that she had not placed these orders and will be returning the items.
When a customer claims there is an account they have not opened, or there are purchases on their account they did not make, we have certain policies and procedures to follow so we can investigate the matter. This matter was referred to our Credit Risk department and an affidavit was sent to Ms. [redacted] on May 20, 2015 and received on June 4, 2015.
Our records indicated all items were returned with the exception of the BLU Studio 6.0 HD Unlocked Android Smartphone. A letter requesting a police report was sent to Ms. [redacted] on June 11, 2015 and we received the requested information on June 18, 2015.
Our Credit Risk Department has confirmed that the account is currently marked as fraud and all activity on the account is restricted.
A request was submitted to the credit bureaus on June 18, 2015 to completely remove both the original inquiry and the credit trade-line itself. Ms. [redacted] should allow up to 60 days for these updates to reflect on your credit file.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
We are not able to locate a prospective account with the given information, can you please submit the c
r from the back of the catalog you are receiving? Thank you [redacted]copied and pasted from email.
CONFIDENTIAL COMMUNICATIONAugust 17, 2016 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry...
received from your office on behalf of [redacted] regarding a Haband Credit Card Account. In reviewing the correspondence we have determined that the issue relates to the Haband Credit Card Account which is administered by Comenity Capital Bank. Please note that Comenity Capital Bank and Haband Company are two separate entities in which Haband Company is responsible for handling matters related to sales, merchandise processing, returns and shipping. As Haband has limited visibility into a customer’s account history due to privacy regulations. Comenity Capital bank is responsible for addressing all matters related to the Haband Credit card account. However, in the interest to better serve our customer Haband works closely with Comenity Capital Bank to resolve any customer issues or concerns arising from their use of the Haband Credit Card. Therefore, upon receiving this inquiry, we have communicated the information with Comenity Capital Bank and we understand that they are directly pursuing a response to Ms. [redacted]’s concerns. After receiving Comenity Capital Bank’s response, please let us know if there are any additional questions. If I may be of further assistance regarding the Haband purchases, Ms. [redacted] may contact me at (570) [redacted] extension [redacted], Monday – Friday 9 am - 3 pm. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
CONFIDENTIAL COMMUNICATION April 21, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate an order was placed on our website on January 27, 2016 for a CyberPowerPC Gamer Ultra GUAS20 8GB Windows 10 Gaming Desktop Computer. The tracking information indicates the item was delivered on February 4, 2016. On March 8, 2016 Mr. [redacted] contacted us and indicated he wanted to return the computer. Our return policy is listed on our website and in our catalogs and is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. Music, movies, video games and software have to be returned unopened (factory sealed). Exchanges are for exact same item only. Computers, tablets, e-readers, camcorders, digital cameras, electronic game systems, air conditioners, holiday decorations, heaters and generators have to be returned within the 30-day home trial period. On March 15, 2016 a postage paid label was sent to Mr. [redacted] to return the damaged computer as a courtesy. The return of the computer was received on April 18, 2016. We have issued credit for the return as a courtesy totaling $767.73. Mr. [redacted] will see the credit reflected on his statement within 1-2 billing cycles. On February 13, 2016 Mr. [redacted]’s monthly statement was sent electronically and reflected a minimum payment of $46.99 due by March 9, 2016, however, no payment was received. A late fee of $37.00 was assessed per the terms and conditions Mr. [redacted] agreed to at the time he opened the account. When an account is past due electronic statements are suspended and paper statements are mailed to the address we have on file. Once the account is current electronic statements will resume. On March 13, 2016, Mr. [redacted]’s monthly statement reflected a minimum payment due of $106.98 ($46.99 due for March and $59.99 due for April) by April 9, 2016. No payment was received and another late fee was assessed in the amount of $37.00. While we understand Mr. [redacted] decided to return the item, he was still responsible to make the minimum monthly payment on his account until the return was received and processed. The balance remaining on Mr. [redacted]’s account is $107.53. As Mr. [redacted] remained obligated to make at least the minimum amount due, and because no payments were received, we cannot remove the past due payment history that has been reported to the credit agencies. It is a violation of the Fair Credit Reporting Act to knowingly report inaccurate information to these agencies. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
I am rejecting this response because: I have never had a contract with [redacted] and would like to see the original contract with this debt company. Is this not a violation of privacy information released to this company. I did not have a contract with [redacted] .
CONFIDENTIAL COMMUNICATION April 14, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her son’s WebBank/Fingerhut Advantage Credit Account. In order for us to discuss pertinent account information with Ms. [redacted] we are requesting a copy of the Power of Attorney. To expedite, Ms. [redacted] may fax the P.O.A. to ###-###-#### Attn: Becky or by regular mail to [redacted] St. Cloud, MN 56303. Due to no Power of Attorney being on file we are sending a response directly to the account holder. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION
March 18, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] states she is being harassed for late fees which were applied to her account.
Late fees are applied to customers' accounts when a payment is made past the due date or is less than the minimum amount due. Representatives from our Payment Department call customers who are showing past due on their account, to remind them that a payment was due and to assist customers in bringing the account back into a current status.
Our records indicate a minimum payment of $165.51 was due by January 20, 2016 and when it was not received, a late fee of $27.00 was applied.
Ms. [redacted]'s January 24, 2016 billing statement indicated a minimum payment of $347.63 due by February 20, 2016 with $165.51 of this amount past due. We did received payments of $165.51 on February 3, 2016 and $155.00 on February 17, 2016, totaling $320.51 prior to the due date of February 20, 16. However, A payment of $347.63 was due by February 20, 2016 and when this payment amount was not received by this date, a late fee of $37.00 was applied.
Our records also indicate that two late fee credits were issued in the amounts of $37.00 and $27.00 to Ms. [redacted]'s account on March 1, 2016. These will show as late fee adjustments in the transaction portion of Ms. [redacted]'s next statement.
At this time, we currently show a minimum due of $198.70 due by March 24, 2016 with $27.12 of this amount past due. Mr. [redacted] may make a payment on our website, www.fingerhut.com or by calling our Customer Service Department at [redacted], Monday through Friday from 8:00am to 8:00pm, Central Time.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
CONFIDENTIAL COMMUNICATION January 10, 2017...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]s, [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted]s regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted]s indicates she placed an order and was supposed to receive free shipping, 30% off an item and a free nose trimmer but received none of these offers. Ms. [redacted]s states she contacted us by phone four times and no one assisted her with her concerns. When she asked to speak to a supervisor she was advised no supervisor was available and was offered a call back. Ms. [redacted]s states she never received a call back. She also indicates she sent several emails and received no response. When she received her items there were items she never ordered, and she did not receive the items she did order. Ms. [redacted]s states she contacted Customer Service again by phone and that the agent she spoke to said he did not care that she was upset or that she received the incorrect items. When she asked to speak to a supervisor regarding the agent and asked for the agents’ name, the agent transferred her back to Customer Service and after an hour of hold time she received no answer. Ms. [redacted]s is requesting credit for the shipping and handling charges, the 30% discount and credit for the items she did not receive. Ms. [redacted]s would also like her account closed. Our records indicate Ms. [redacted]s placed her order on our website on December 13, 2016 for a 23 piece Hair Trim Set w/Clipper, 10K Gold Diamond Accent Flip Flop Pendant, Open Toe Support-Magnetic Black Compression Sock, Smart Watch w/Activity Tracker and a Leg Massager for a total of $402.99 including tax and shipping and handling. When Ms. [redacted]s placed her order she used her catalog number which offered a Free Gift. Please understand, per the details for each promotion code, only one promotion code may be used per order. The promotion code “wedeliver” Ms. [redacted]s provided was only valid from December 10, 2016 - December 12, 2016 and had already expired at the time she placed her order. As such, we cannot credit the shipping and handling for her order. Ms. [redacted]s ordered two items that were valid under the Health and Beauty 30% off promotion. This promotion was a “Buy one-get one at 30% off” and we have issued a credit to her order in the amount of $4.84 as a courtesy for this offer. Per the catalog Ms. [redacted]s received a free nose trimmer was offered with the purchase of any shaver or trimmer. In order to receive the free nose trimmer the catalog instructed to add item number NBMEN to the cart to the receive the free nose trimmer, and further indicated if the hair trimmer or shaver was returned, the nose trimmer would be billed to the account for $14.99. We have sent the nose trimmer to Ms. [redacted]s at no cost. Please allow 7-10 days from the date of this letter to receive the nose trimmer. In regards to Ms. [redacted]s’ concerns regarding her phone calls to us, we only have record of one phone call to our Customer Service Department. As part of our in depth review of Ms. [redacted]s’ inquiry, we reviewed the call recording from that date. We found no evidence that the agent advised Ms. [redacted]s that they did not care she was upset or received the incorrect items. Ms. [redacted]s did request to speak with a supervisor during this call and the agent advised that the supervisor was not available at the time to speak to but offered her a call back from the supervisor. Ms. [redacted]s refused the offer of a call back and again requested to speak with a supervisor. The agent advised Ms. [redacted]s that she would attempt to locate a supervisor to speak with her. The agent placed her on hold and when the agent came back to the line she advised a supervisor was not available. Ms. [redacted]s then advised the agent she no longer wanted to speak with her and requested the agent’s information, the supervisor/manager’s information and advised the agent to transfer her to someone else. The agent transferred Ms. [redacted]s to the supervisor line to leave a message for a supervisor call back. We have no record of a supervisor contacting Ms. [redacted]s as a follow up to her request. We sincerely apologize for this oversight on our part. We also received several emails from Ms. [redacted]s. Please understand, while we attempt to provide as much information as possible through reply emails, there are certain situations that require a customer to call Customer Service so we may assist them with their concerns. We have reviewed the emails we received and have no information as to which items Ms. [redacted]s did not receive or which items were sent to her in error. Ms. [redacted]s has requested a refund for her entire order but without us having adequate information we cannot issue a credit on her account. Customer Service is among our top priorities and in order for us to completely resolve Ms. [redacted]s’ concerns we need further information. Since Ms. [redacted]s has requested a full refund she may promptly return the items she received for full credit. She may use the postage paid labels that accompanied the order or she may print them directly from our website for her convenience by visiting our Returns Center at www.fingerhut.com. We have closed Ms. [redacted]s account per her request and no additional orders may be placed using her Fingerhut Credit Account. If Ms. [redacted]s has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, it is NOT as clear as this business states when referencing how I was enrolled in VIP membership. If it was as clear as they indicate, there wouldn't be a plethora of posts about the devious enrollment process.Thank you for engaging with the customer on my behalf
CONFIDENTIAL COMMUNICATION May 3,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Mr. [redacted] purchased a Dirt Devil Power Reach Multi Cyclonic Vacuum on June 24, 2014. Mr. [redacted] did not purchase a service plan with the vacuum. Due to the length of time that has passed we are unable to accept this item as a return as we require returns to be made in accordance to our return policy which states: “We will grant exchange or issue a credit for full cash price within 30 days of receipt. After 90 days, we will no longer grant an exchange or issue a refund. Shipping and handling charges are nonrefundable. Computers, camcorders, video games, and generators: Fingerhut offers returns and exchanges through the 30-day home trial period for the full cash price. After that time we can no longer grant exchanges or accept returns. Other product concerns must be handled under the manufacturers’ warranty. Software and music CD’s: May be returned for credit or refund only if in the original unopened packaging with the factory seal intact. Exchanges are permitted for the identical product only.” At this time all product concerns must be handled under the products manufacturer, Dirt Devil. Mr. [redacted] may contact them at ###-###-####. On June 16, 2015 Mr. [redacted] purchased an Earthwise 14" Corded Electric Lawn Mower with a 2 Year Service Plan. Mr. [redacted] contacted Fingerhut on December 7, 2015 stating the lawn mower was not working properly. Due to the length of time we are unable to accept this item as a return. All product concerns must be handled under the products manufacturer, Earthwise/American Lawn Mower Company. They can be reached at ###-###-#### 7:30AM-4:30PM Eastern Standard Time. Mr. [redacted] also purchased a 2 Year Service Plan. This plan begins on June 17, 2016. This plan is through NEW (National Extended Warranty). They can be contacted at ###-###-####. His warranty contract number is FHD44[redacted]. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
[redacted]
[redacted] Thank you for referring the complaint of [redacted] to our office for review. Weappreciate this matter being brought to our attention. Our investigation concludes; [redacted] closedaccount [redacted] 7/**/15. Billing cycle 8/*/15 reflected a...
remaining balanceof $117.23 in DirecTV (DTV) charges. On the following bill cycle of 9/*/15 the$117.23 payment was received, however an adjustment was also issued for the$117.23 balance leaving a credit balance on the Verizon account. Verizon recourse the credit balance of $117.23 toDTV. According to DTV, the $117.23 refund processed on 10/*/15 to the customer. A DTV representative left a voice message for [redacted] on 10/**/15 advising the refund has processed which should bereceived in three to seven businessdays. This Information has been provided to the customerand is satisfied with the resolution. Verizon apologies for the inconvenience this hascaused and trust that this information will assist you in closing thiscomplaint. Sincerely, John T.Verizon SW Executive Relations[redacted]
CONFIDENTIAL COMMUNICATION March 24, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. We have thoroughly reviewed the information we received from Ms. [redacted] regarding the image of the safe that was displayed in error with a description for the Werner 4’ Step Ladder. Please understand that, with respect to situations like Ms. [redacted]’s, we reserve certain rights and protections. These can be found on the homepage of our website, under “terms of use” under the section titled “Correction of Errors and Inaccuracies; Limitations on Quantity; Returns; Risk of Loss: which states in part: The information on this Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Regrettably we are unable to honor errors of this nature. As stated previously, the ad error was corrected after Ms. [redacted] contacted us. A postage paid label has already been sent to return the Werner 4’ Step Ladder. Please allow up to ten days for the return to be received. When the return is received and processed Ms. [redacted] will receive full credit for the Step Ladder. We sincerely apologize for any inconvenience caused by the ad error. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw �...⇄ Tell us why here...
Based on a review of the account, it was determined that the customer was billed an early termination fee of $160.00 on the May **, 2015 bill correctly. According to our records the customer called on July **, 2014 to inquire about receiving a better price for services or may switch services...
to another carrier. The customer called again on July **, 2014 requesting options to lower the monthly bill. The customer agreed to a new two-year FiOS Triple Play Bundle of TV Internet and FiOS Digital Voice and removed one set-top box from the account. As the customer disconnected services prior to fulfilling the two-year agreement, the customer is liable for the early termination fee billed. I spoke to the customer on January **, 2016 and advised that the early termination fee billed is valid. The customer was not satisfied.
CONFIDENTIAL COMMUNICATION March 30, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an additional inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account. Mr. [redacted] states he notified Fingerhut last year that he wanted his account closed because he couldn’t afford to make the payments. Mr. [redacted] maintains Fingerhut keeps changing their policy and merely revoking consent is no help to him. Mr. [redacted] states $65.00 a month is not affordable and he has called several times to tell Fingerhut he doesn’t have the money to pay the bill. As stated in our previous response, Mr. [redacted] purchased $1,775.39 in merchandise between May 25, 2015 and June 28, 2015. Three of the orders were purchased with deferred billing. When the deferred billing on the purchases expired, the minimum due increased from $29.99 a month to 5% of the balance which was reflected on Mr. [redacted]’s monthly statements. Based on Mr. [redacted]’s previous request, his account was closed on August 21, 2015. Any outstanding balance will continue to accrue interest and Mr. [redacted] may be assessed late fees and his account is still subject to the original terms and conditions of the agreement. No payments were received for September, October or November 2015. On November 23, 2015 Mr. [redacted] agreed to a nine month reduced payment plan for $65.00 a month starting on December 2, 2015 with reduced interest (14.9%) and no late fees. According to our records, Mr. [redacted] made three payments for $65.00 on December 2, 2015, January 3, 2016 and February 2, 2016. Mr. [redacted] contacted Fingerhut by phone on March 21, 2016 and requested that a cease and desist be placed on his account. At his request, we have placed a cease and desist status on Mr. [redacted]’s account on March 21, 2016. No further call attempts will be made or written communication sent unless notified in writing to rescind the cease and desist. A monthly statement will continue to be mailed. If Mr. [redacted] would like additional information he will need to revoke the cease and desist request in writing. Thank you for the opportunity to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg Tell us why here...
CONFIDENTIAL COMMUNICATION August 1, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to a complaint submitted by Mr. [redacted], regarding catalogs he continues to receive for an individual who previously lived at his current address. We have requested that a permanent suppression be added to our records for Mr. [redacted]’s address. Unfortunately, our catalogs are printed in advance, so it is possible that Mr. [redacted] may receive additional catalogs within the next 6 to 8 weeks – they should stop completely after that timeframe. In regards to Mr. [redacted] being asked for the last four digits of his social security number, our agents are trained to verify certain pieces of information from caller’s to ensure the integrity of information being provided. In this instance, Mr. [redacted] was asked for that information incorrectly, and we apologize for that oversight. Thank you for this opportunity to explain. Sincerely, Vi [redacted] Executive Care Team Fingerhut Customer Service
I am rejecting this response because: I am not satisfied that scam artists have my personal information. It is my request for it to be destroyed and if it is not I will have to get a lawyer.