Initial Business Response /* (1000, 7, 2016/01/25) */
CONFIDENTIAL COMMUNICATION
January 25, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased three mattresses from Fingerhut. The first, a Serta Lake Winds Perfect Sleeper Mattress & Box Spring - Queen, was purchased on November 18, 2015 for $529.99. As a courtesy, the shipping and handling costs of $100.00 were credited on December 1, 2015. On December 11, 2015, Ms. [redacted] contacted Fingerhut stating she received the wrong product. On this same date a prepaid postage label for the mattress was sent to Ms. [redacted]. We received the return of the mattress from Ms. [redacted] and $329.99 was credited to her account on January 22, 2016. On January 25, 2016 we credited an additional $100.00 for the return. We apologize for the delay in this additional credit. We have also credited the interest that accrued during that period which totaled $1.28.
The next mattress Ms. [redacted] purchased was on December 21, 2015 for a Serta Atmore Perfect Sleeper Firm Mattress & Box Spring - Queen in the amount of $744.98. A promotional code was entered which resulted in an $82.50 discount being applied to the purchase. Shipping and handling of $65.00 was credited on January 4, 2016. On this same day, Ms. [redacted] informed Fingerhut that the mattress she received was damaged. As a result, we contacted Pilot Freight Services to arrange pick up of the item so that it could be returned. A credit for the full merchandise price of $579.98 was issued on January 22, 2016. An additional $17.50 credit was also applied on January 22, 2016 for the shipping and handling. Additionally, we have credited the interest accrued during that period which amounted to $1.15.
An additional order for a Serta Perfect Sleeper Box Spring - Queen was placed on January 4, 2016 for $404.99. A promotional code was entered and a discount for the shipping and handling (which amounted to $165.00) was applied to Ms. [redacted]'s account. On January 19, 2016, Ms. [redacted] contacted Fingerhut in regards to this purchase. She stated this mattress was also damaged. On January 20, 2016, Pilot was sent the return information for the product. Pilot should have contacted Ms. [redacted] in regards to the return.
If Ms. [redacted] would like to place an order with Fingerhut she may go online to www.fingerhut.com or contact our Order Line at [redacted] 24 hours a day, 7 days a week.
We apologize for any inconvenience this may have caused Ms. [redacted]. Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made a payment of 89.12 Feb 1, 2016. After the payment was made I was told I need to make a payment for Fe. 2016/ I told them I am not paying them any more money until March 1, 2016 And I was told I would be charged 35.00 late fee. I send the mattress back since 11-2015 and just end another one back around the 21 of Jan. 2016. So I refuse to pay them for Jan. They told me it would make my credit report look bad. But I am on disability. I can''t afford to give them another 84.00 this month. They are not taking responsibiility for anything.
Final Business Response /* (4000, 11, 2016/02/11) */
CONFIDENTIAL COMMUNICATION
February 11, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have previously stated, all credits have been issued for the returned mattresses. This includes shipping/handling as well as interest that accrued during that time. Additionally, no derogatory information has been reported to the credit bureaus.
Although the mattresses were returned and credited to Ms. [redacted]'s account, she had a balance from previous merchandise ordered from Fingerhut. Our records indicate Ms. [redacted] made a payment of $89.90 on February 1, 2016. Due to the delay in the credit of Ms. [redacted]'s returns, the minimum amount due was not adjusted until February 2, 2016.
As a courtesy to Ms. [redacted] we have waived the $37.00 late fee that was applied to her account on February 9, 2016. At this time all credits have been applied to her account. Ms. [redacted]'s next payment of $84.02 is due by March 9, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Final Consumer Response /* (2000, 13, 2016/02/22) */
Subsequent to the complaint, a billing representative made contact with the customer who informed the payment investigation team conducted an investigation and found the $19.95 was not a payment; it was a purchase for Verizon's products and services. The customer also received a...
credit for $19.95 on February **, 2017. The customer questioned the contact and the representative informed he was making contact to address the Revdex.com complaint. The customer had no further concerns.
Initial Business Response /* (1000, 5, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
Revdex.com of Minnesota
#[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] states that she made her June payment on June 2, 2015. Our records show a minimum due of $329.57 was due June 2, and we received $255 on May 19. We show that we received a payment of $243 on June 26; this covered her July payment of $242.19 which was due July 2, 2015. She did not receive a late fee for this payment, as she brought her account current for July. We show that $160. 74 was due by August 2. When we did not receive a payment by this date, she received a late fee.
The due date for the customer is the 2nd of each month, and the cycle date is the 4th, meaning the statements are printed and sent out every 4th of the month. Payments received are applied accordingly to the cycle the account is in when we receive it. The customer may want to consider setting up automatic monthly payments to prevent any confusion or inconsistency for future payment dates. Ms. [redacted] can call us at [redacted] to receive assistance in setting this up.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In June 2 Payments were made. One on 6/2 and one on 6/18. The one on 6/18 I was paying for my July payment, but you credited towards another June payment. In July I didn't make a payment, assuming I had already made my July payment and you assessed a late fee. I made my regular payment for August on 7/30, still not knowing my account was in arrears and was assessed another late fee. In September, when I finally realized what was going on, I called in and spoke to several people, including a supervisor. Who told me that they could not help me with the payment issue, even though I had made an extra payment and should not have had to make an extra payment again to make things right on this account. IT"S A FREAKING COMPUTER....YOU CAN MAKE IT DO ANYTHING YOU WANT! SO I made the one regular payment for September. They removed the 2 late fees for July and August. I then made another payment on 9/17, but it was 2 days after the (due date)....so you is went and charged me another late fee, even though technically my account was NEVER late with the extra payment that I had made in June! That is why I had requested my account to be closed....which it has not been! And for you to remove the late fee assessed in September, which it has not been! And to remove any negative credit reporting!
Final Business Response /* (4000, 11, 2015/11/16) */
CONFIDENTIAL COMMUNICATION
November 16, 2015
Revdex.com of Minnesota #[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] states that she made two payments in June, the first on June 2nd, and the second on June 18th. Ms. [redacted] did not specify the payment amounts. Our records indicate the only payment we received in June was for $243.00 on June 26th. This payment satisfied the minimum of $242.19 due by July 2nd, bringing her account current.
Ms. [redacted] states she made another payment on July 30, which our records do not reflect. The next payment received was not until August 15th, in the amount of $330.00.. As Ms. [redacted]'s due date was August 2, she received a late fee.
Ms. [redacted] further states that she made an additional payment on September 17th, "two days after the due date", and that she received a late fee. However, we do not show that we received any payments in September.
Per the customer's request, the account has been closed.
To clarify to Ms. [redacted], her Fingerhut Advantage Credit Account is an open-end/revolving account, and does not allow the option to pay it ahead. A payment exceeding the minimum amount due and/or multiple payments made within the same billing cycle may only satisfy the payment required for that month and that month only. As a resolution to this limitation, we recommend that she consider activating an "automatic recurring payment schedule." Many customers feel this provides them the assurance of meeting their monthly payment obligation while also freeing them from any extra time or trouble associated with making an individual payment each month.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have received a response from Verizon. I agree with Verizon's statement that my service was disconnected on August [redacted] as I requested. I agree with Verizon to pay the billed amount of $77.93. I also agree with Verizon to pay a prorated charge on my next and Final bill which will include charges up until August [redacted]. My complaint is not satisfied because I have been locked out of making payment on my bill. Verizon will NOT allow me to make an online payment from my Verizon account, by check, as I always have paid my bills. Until Verizon allows me to pay my currant bill and my next, FINAL, bill, I wish this complaint to remain active with the Revdex.com. Thank You [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION December 29, 2016 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut credit account ending in [redacted]. We have included a statement of account activity and a copy of the Terms & Conditions. Ms. [redacted] states that her Fingerhut account was paid in full prior to account being sold to another lender and the account is being reported incorrectly to the credit bureaus. Ms. [redacted]’s desired resolution is to have the account report correctly to all three credit bureaus. On August 24, 2012, an application was processed online using Ms. [redacted]’s personally identifiable information. On April 19, 2013, an order was placed online for a Barberry Queen 9pc Comforter Set. The merchandise was shipped via FedEx to the same address as on the application. The most recent purchase, totaling $83.98, was placed on May 31, 2013. We have received multiple payments on this account from a checking account ending in [redacted] shown in the name of [redacted]. The last payment, totaling $20.00, was received on November 7, 2014. The unpaid balance of $370.24 charged off on February 8, 2015. Please note once an account charges off, it is subject to be sold. The account no longer qualifies for payment plans or settlements; the entire balance is due. Our records reflect that four payments made online February 10, 13, 17, 25, 2015, totaling $115.24, were insufficient to pay the account in full. The account was sold to [redacted]l on February 27, 2015. Fingerhut no longer collects or owns the account. Since the account was sold to [redacted]l, the payments made on March 4, 8, 13, 18, 25, and 27; and April 1, 2015 were received after the account was sold and have been forwarded to the account owner, [redacted]l. According to an account review completed on December 22, 2016, Equifax, Experian and Trans Union are accurately reporting the account as “Transfer/Sold” and/or “Purchased by Another Lender” with a balance of zero. We cannot revise any information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our Terms and Conditions that was included in your Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has questions about what [redacted]l may be reporting, she may contact them directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Actually my...
complaint HAS been resolved, but Verizon's response was inaccurate. My complaint to Revdex.com generated a phone call from a Verizon executive who was the first intelligent and helpful person I have dealt with about this problem. She confirmed that the line had NOT in fact been disconnected, despite my instruction to that effect, and that this is why the bills kept coming. She organized to have the line disconnected and to credit my account for the amount they had billed, which was a fully satisfactory response. Thanks Revdex.com for your help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about porting issues. Please be advised that our Sales and Service Team was able to speak with [redacted] on January **, 2018....
We were able to review the notes on the account that indicated on January **, 2018 a Sales and Service Team member spoke with [redacted]. He indicated that we ported his phone number to Verizon without his permission and he tried to cancel order before Field Specialist came to install services. As a result, his phone number was disconnected. He called in, a Team member placed a new order to get the phone number back with a due date to port out January **, 2018. The phone number will be ported back to his previous provider. There was a scheduled follow up for February **, 2018 to adjust bill and confirm port out was successful. We were able to speak with [redacted] on January **, 2018. We were able to go over the policy on porting phone numbers and advise him that his the porting process was a success. He understands that he will not owe Verizon nor is he to pay any bill to Verizon Wireline and we will contact him February **, 2018 to confirm the final bill is zero (0). We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Verizon called on April [redacted] at 550 pm and the representative had me on hold for 45 minutes trying to reach someone for the tech dept to set up an appointment for me, I gave him two dates and a time frame of hours, when I was available for the tech to come out, I never received a call back. I called April [redacted] at 6pm and same outcome on hold for 40 minutes and unable to set up an appointment. I called again on April [redacted] and same outcome on hold for 30 minutes and unable to set up an appointment, this representative stated because of the strike, scheduling appointments has been a challenge. So I informed him I would call back to schedule an appointment after the strike. The only other call I received from Verizon was April [redacted]. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION January 4, 2017 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted]’ regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’ inquiry he states he has been unable to get his billing issue resolved with Fingerhut. Mr. [redacted] also states he has made roughly $60.00 in payments towards his balance due. After reviewing Mr. [redacted]’ account, his first purchase was on August 31, 2016 in the amount of $129.48. On September 27, 2016, Mr. [redacted] made a second purchase of $222.98 of which he returned on October 17, 2016. Mr. [redacted] received credits of $202.04, $7.95, and $12.99 for the item, original shipping and return shipping. Payments have been received in the amounts of $29.48 on September 27, 2016 and $30.00 on October 27, 2016. When Mr. [redacted]’ November statement was sent he owed a minimum payment of $8.99, as his balance was $98.35. This payment was due on December 7, 2016. When payment was not received, Mr. [redacted] received a late fee of $8.99. As a courtesy, this late fee of $8.99 was refunded to Mr. [redacted]’ account. Mr. [redacted]’ current balance is $79.10 and the minimum due to bring the account current is $17.98 which is due by January 7, 2017 to avoid any further late fees. We apologize for any inconvenience this may have been caused to Mr. [redacted]. If he has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 AM and 8:00 PM, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she indicates that when she contacted us regarding her disability and loss of work, we requested she provide more information and upon supplying us with the additional information we advised her that she did not start her SafeLine coverage until after she was injured. Ms. [redacted] is requesting her account to be cleared, collection efforts to stop, an apology and for her credit report to be updated. Our records indicate Ms. [redacted] enrolled in SafeLine Plus Account Protection at the time the credit application was completed on our website on December 5, 2011. Ms. [redacted] would have received terms and conditions for her SafeLine Plus Account Protection plan, sent out the following day separately from her credit account terms and conditions. The monthly fee for the SafeLine Plus plan is $1.19 per $100 of the total balance of the WebBank/Fingerhut Credit Account at the end of each monthly billing cycle. SafeLine Plus is a program designed to assist the customer in making their payments should the customer experience a covered event such as unemployment, disability, a major life event, or a change in primary residence impacting the account holder. When a benefit application is received and approved, the plan will cover the current minimum payment due on a customer’s credit account during a covered event for 1 to 12 months, depending on the benefit. For some benefit events, like death or foreclosure, SafeLine Plus will waive the entire balance as of the date of the event (up to the assigned credit limit) providing all conditions are met. In November of 2013, Ms. [redacted] would also have received updated terms and conditions for the program when additional benefit events were added to the program. According to our records Ms. [redacted] contacted our SafeLine Services team via our website on February 4, 2015 to initiate a disability benefit which she indicated began on September 8, 2014. On February 5, 2015 the disability benefit form was mailed to Ms. [redacted] at the address we have on file for her of [redacted] New Bern, NC. 28562. On March 18, 2015 another disability benefit form was mailed to the same address. We have no record of receiving the completed benefit form from Ms. [redacted] and as a result, on May 6, 2015 the disability benefit initiation was closed and a letter was mailed advising Ms. [redacted] of the benefit initiation closure. On May 16, 2015 Ms. [redacted] initiated the care for sick family member benefit. On May 18, 2015 the benefit form was mailed to the address we have on file for Ms. [redacted]. After receiving no response from Ms. [redacted], another benefit form was sent on June 29, 2015. On August 17, 2015 the benefit initiation was closed since we did not receive the completed benefit form from Ms. [redacted]. On September 11, 2015 one of the benefit forms we sent to Ms. [redacted] was returned to us and marked as undeliverable by the post office. On September 17, 2015 SafeLine Services attempted to reach Ms. [redacted] by phone to verify the mailing address. A voicemail message was left at the phone number we have on file for Ms. [redacted] requesting her to contact us back to verify the mailing address. We have no record of Ms. [redacted] contacting us to verify the mailing address. Additionally, on October 8, 2015, Ms. [redacted] attempted to initiate a disability benefit online. Ms. [redacted] entered the date of disability as July 23, 2014. Per the SafeLine Plus terms and conditions, it is the customer’s responsibility to contact SafeLine Services within one year of the date the disability initially occurred. The Disability benefit was denied since the date Ms. [redacted] filed the benefit occurred beyond the one year requirement. Please understand we attempted to contact Ms. [redacted] several times regarding her benefits without any response. Ms. [redacted]’s SafeLine Plus Account Protection has been in a suspended status since October 23, 2015. Due to severe delinquency, Ms. [redacted]’s WebBank/Fingerhut Advantage Credit Account was charged off on April 21, 2016 and then sold to Jefferson Capital on June 1, 2016. Jefferson Capital will mail a notice within 7 days of the account purchase. For any further assistance Ms. [redacted] should need regarding this debt, she should contact Jefferson Capital at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she states two payments of $25.00 were made in error, and she wanted to cancel one of the duplicated payments. Ms. [redacted] also states, one payment was reversed and one was cancelled. Ms. [redacted] wants her $25.00 payment to show on her account. After reviewing Ms. [redacted]’s account, we show two payments were indeed made in the amount of $25.00. After these payments cleared, we reversed one payment to the credit card used. We do not show a payment being cancelled. We show a payment of $25.00 was processed to Ms. [redacted]’s WebBank/Fingerhut Advantage Account on December 02, 2016. We apologize for any inconvenience this may have caused. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
On 12/**/16, a Verizon representative spoke with the customer about the concern. The representative explained a credit was issued on 12/**/16 for the balance $103.78 that zeroed out the account balance. The representative also confirmed that the account was not credit reported. The...
customer advised she was satisfied and the issue was resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will have to wait to see the statement, since this request was made several times and each time the statement came in the mail it was incorrect
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
October 26, 2016 Revdex.com Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: [redacted]ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of...
[redacted] regarding a Haband merchandise return. Ms. [redacted] states that she placed an order for three pairs of cotton shorts in July 2016. When the order arrived, the shorts didn’t fit so she returned them. She further states that she has written and called Haband’s customer service, however, he has not received an exchange for the shorts or a refund. Ms.[redacted] would like a full refund for the shorts plus the return label fee. Our records support that an order was placed by Ms. [redacted] on July 19, 2016 for three pairs of Haband’s Boardwalk Knit Shorts. The price of the shorts were $7.99 per pair plus $6.99 shipping/handling. The total for this order was $30.96. We tracked the returned package with our carrier and the tracking information states that our warehouse received on September 7, 2016. Although our exchange/returns form does advise our customers to allow 2 – 4 weeks for returns processing, her return was not refunded within this time frame. For this we apologize. In reviewing her account, we cannot establish that verbal or written correspondence received from Ms. [redacted]. Refund check # [redacted] for $30.96 was issued on October 21, 2016 and mailed on October 24, 2016 for the returned merchandise including shipping/handling. As a one-time courtesy, an additional refund for $9.99 was issued on October 24, 2016 to reimburse Ms. [redacted] for the cost of the inbound postage. This refund will be mailed on October 26, 2016. If Ms. [redacted] has any further questions or concerns, she may contact me at ###-###-#### between 9 am- 3 pm (EST), Monday – Friday. Thank you for allowing us to explain. Sincerely, Lea [redacted]Haband Customer ServiceBluestem Brands, Inc. ...
Verizon reviewed [redacted] concerns and his account. Verizon's Customer Service Escalation team representative spoke with [redacted] on 09/[redacted]15 and discussed the disputed charges. Verizon's Customer Service Escalation team representative credited the disputed charges. [redacted] was...
satisfied.We trust this information will help to resolve [redacted] concerns.
Subsequent to receipt of the complaint, Debra, a Verizon billing consultant spoke to [redacted] and recapped $36.07 in credits issued for internet out-of-service, late fee and a message unit. The customer advised all is resolved now and has our can-be-reach numbers.
Upon receipt of this complaint we spoke with [redacted] and apologized to him for the poor experience he had. I also assured him that we will be addressing his experience through our internal channels...We also added back on for the next 6th months a 50% discount on his subscription to...
HBO. [redacted] was satisfied with the discount and my assurance that we will be addressing his service experience
Verizon personnel handling this complaint apologized to the customer for his difficulty. An apology was stated in the Revdex.com closing response. Verizon Financial Services changed / corrected the credit inquiry to a soft inquiry to satisfy the complaint. We confirmed that the new order would pick up the prior credit check to avoid another one. The customer wanted set up fees waived which was a special on line offer only and detailed instructions were provided to the customer on how to place the order so he would not be billed the disputed set up fee. We again apologize for the inconvenience he experienced but no further credits are warranted.
Please be advised Verizon IT was able to assist to honor the rate [redacted] was provided when he placed his order online. Manual credits will be applied for the months that have billed to date and a follow up is in place to confirm the rate is correct on the next statement. ...
We trust this provides your office with the information required in this matter. Thank you, [redacted]Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
THIS COMPLAINT WAS RESOLVED AND THEN 3 DAYS LATER THE PHONE WAS NOT WORKING AGAIN. I CALLED THE SUPERVISOR WHO GAVE ME HIS CONTACT INFORMATION AND WAS GOING TO SEND OUT A REPAIR TECH WHO NEVER SHOWED. THIS BEGAN JUNE ** AND THE PHONE IS STILL NOT WORKING. ONCE AGAIN I ASKE FOR THE Revdex.com'S HELP TO TRY TO REACH OUT TO THE BUSINESS AND HAVE THIS ISSUE TAKEN CARE OF.FIX THE PROBLEM ONCE AND FOR ALL AND GIVE PROPER CREDIT WHERE DUE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2016/01/25) */
CONFIDENTIAL COMMUNICATION
January 25, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased three mattresses from Fingerhut. The first, a Serta Lake Winds Perfect Sleeper Mattress & Box Spring - Queen, was purchased on November 18, 2015 for $529.99. As a courtesy, the shipping and handling costs of $100.00 were credited on December 1, 2015. On December 11, 2015, Ms. [redacted] contacted Fingerhut stating she received the wrong product. On this same date a prepaid postage label for the mattress was sent to Ms. [redacted]. We received the return of the mattress from Ms. [redacted] and $329.99 was credited to her account on January 22, 2016. On January 25, 2016 we credited an additional $100.00 for the return. We apologize for the delay in this additional credit. We have also credited the interest that accrued during that period which totaled $1.28.
The next mattress Ms. [redacted] purchased was on December 21, 2015 for a Serta Atmore Perfect Sleeper Firm Mattress & Box Spring - Queen in the amount of $744.98. A promotional code was entered which resulted in an $82.50 discount being applied to the purchase. Shipping and handling of $65.00 was credited on January 4, 2016. On this same day, Ms. [redacted] informed Fingerhut that the mattress she received was damaged. As a result, we contacted Pilot Freight Services to arrange pick up of the item so that it could be returned. A credit for the full merchandise price of $579.98 was issued on January 22, 2016. An additional $17.50 credit was also applied on January 22, 2016 for the shipping and handling. Additionally, we have credited the interest accrued during that period which amounted to $1.15.
An additional order for a Serta Perfect Sleeper Box Spring - Queen was placed on January 4, 2016 for $404.99. A promotional code was entered and a discount for the shipping and handling (which amounted to $165.00) was applied to Ms. [redacted]'s account. On January 19, 2016, Ms. [redacted] contacted Fingerhut in regards to this purchase. She stated this mattress was also damaged. On January 20, 2016, Pilot was sent the return information for the product. Pilot should have contacted Ms. [redacted] in regards to the return.
If Ms. [redacted] would like to place an order with Fingerhut she may go online to www.fingerhut.com or contact our Order Line at [redacted] 24 hours a day, 7 days a week.
We apologize for any inconvenience this may have caused Ms. [redacted]. Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 9, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made a payment of 89.12 Feb 1, 2016. After the payment was made I was told I need to make a payment for Fe. 2016/ I told them I am not paying them any more money until March 1, 2016 And I was told I would be charged 35.00 late fee. I send the mattress back since 11-2015 and just end another one back around the 21 of Jan. 2016. So I refuse to pay them for Jan. They told me it would make my credit report look bad. But I am on disability. I can''t afford to give them another 84.00 this month. They are not taking responsibiility for anything.
Final Business Response /* (4000, 11, 2016/02/11) */
CONFIDENTIAL COMMUNICATION
February 11, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have previously stated, all credits have been issued for the returned mattresses. This includes shipping/handling as well as interest that accrued during that time. Additionally, no derogatory information has been reported to the credit bureaus.
Although the mattresses were returned and credited to Ms. [redacted]'s account, she had a balance from previous merchandise ordered from Fingerhut. Our records indicate Ms. [redacted] made a payment of $89.90 on February 1, 2016. Due to the delay in the credit of Ms. [redacted]'s returns, the minimum amount due was not adjusted until February 2, 2016.
As a courtesy to Ms. [redacted] we have waived the $37.00 late fee that was applied to her account on February 9, 2016. At this time all credits have been applied to her account. Ms. [redacted]'s next payment of $84.02 is due by March 9, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Final Consumer Response /* (2000, 13, 2016/02/22) */
Subsequent to the complaint, a billing representative made contact with the customer who informed the payment investigation team conducted an investigation and found the $19.95 was not a payment; it was a purchase for Verizon's products and services. The customer also received a...
credit for $19.95 on February **, 2017. The customer questioned the contact and the representative informed he was making contact to address the Revdex.com complaint. The customer had no further concerns.
Initial Business Response /* (1000, 5, 2015/10/29) */
s went and charged me another late fee, even though technically my account was NEVER late with the extra payment that I had made in June! That is why I had requested my account to be closed....which it has not been! And for you to remove the late fee assessed in September, which it has not been! And to remove any negative credit reporting!
CONFIDENTIAL COMMUNICATION
October 29, 2015
Revdex.com of Minnesota
#[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] states that she made her June payment on June 2, 2015. Our records show a minimum due of $329.57 was due June 2, and we received $255 on May 19. We show that we received a payment of $243 on June 26; this covered her July payment of $242.19 which was due July 2, 2015. She did not receive a late fee for this payment, as she brought her account current for July. We show that $160. 74 was due by August 2. When we did not receive a payment by this date, she received a late fee.
The due date for the customer is the 2nd of each month, and the cycle date is the 4th, meaning the statements are printed and sent out every 4th of the month. Payments received are applied accordingly to the cycle the account is in when we receive it. The customer may want to consider setting up automatic monthly payments to prevent any confusion or inconsistency for future payment dates. Ms. [redacted] can call us at [redacted] to receive assistance in setting this up.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In June 2 Payments were made. One on 6/2 and one on 6/18. The one on 6/18 I was paying for my July payment, but you credited towards another June payment. In July I didn't make a payment, assuming I had already made my July payment and you assessed a late fee. I made my regular payment for August on 7/30, still not knowing my account was in arrears and was assessed another late fee. In September, when I finally realized what was going on, I called in and spoke to several people, including a supervisor. Who told me that they could not help me with the payment issue, even though I had made an extra payment and should not have had to make an extra payment again to make things right on this account. IT"S A FREAKING COMPUTER....YOU CAN MAKE IT DO ANYTHING YOU WANT! SO I made the one regular payment for September. They removed the 2 late fees for July and August. I then made another payment on 9/17, but it was 2 days after the (due date)....so you i
Final Business Response /* (4000, 11, 2015/11/16) */
CONFIDENTIAL COMMUNICATION
November 16, 2015
Revdex.com of Minnesota #[redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case #[redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] states that she made two payments in June, the first on June 2nd, and the second on June 18th. Ms. [redacted] did not specify the payment amounts. Our records indicate the only payment we received in June was for $243.00 on June 26th. This payment satisfied the minimum of $242.19 due by July 2nd, bringing her account current.
Ms. [redacted] states she made another payment on July 30, which our records do not reflect. The next payment received was not until August 15th, in the amount of $330.00.. As Ms. [redacted]'s due date was August 2, she received a late fee.
Ms. [redacted] further states that she made an additional payment on September 17th, "two days after the due date", and that she received a late fee. However, we do not show that we received any payments in September.
Per the customer's request, the account has been closed.
To clarify to Ms. [redacted], her Fingerhut Advantage Credit Account is an open-end/revolving account, and does not allow the option to pay it ahead. A payment exceeding the minimum amount due and/or multiple payments made within the same billing cycle may only satisfy the payment required for that month and that month only. As a resolution to this limitation, we recommend that she consider activating an "automatic recurring payment schedule." Many customers feel this provides them the assurance of meeting their monthly payment obligation while also freeing them from any extra time or trouble associated with making an individual payment each month.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have received a response from Verizon. I agree with Verizon's statement that my service was disconnected on August [redacted] as I requested. I agree with Verizon to pay the billed amount of $77.93. I also agree with Verizon to pay a prorated charge on my next and Final bill which will include charges up until August [redacted]. My complaint is not satisfied because I have been locked out of making payment on my bill. Verizon will NOT allow me to make an online payment from my Verizon account, by check, as I always have paid my bills. Until Verizon allows me to pay my currant bill and my next, FINAL, bill, I wish this complaint to remain active with the Revdex.com. Thank You [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION December 29, 2016 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut credit account ending in [redacted]. We have included a statement of account activity and a copy of the Terms & Conditions. Ms. [redacted] states that her Fingerhut account was paid in full prior to account being sold to another lender and the account is being reported incorrectly to the credit bureaus. Ms. [redacted]’s desired resolution is to have the account report correctly to all three credit bureaus. On August 24, 2012, an application was processed online using Ms. [redacted]’s personally identifiable information. On April 19, 2013, an order was placed online for a Barberry Queen 9pc Comforter Set. The merchandise was shipped via FedEx to the same address as on the application. The most recent purchase, totaling $83.98, was placed on May 31, 2013. We have received multiple payments on this account from a checking account ending in [redacted] shown in the name of [redacted]. The last payment, totaling $20.00, was received on November 7, 2014. The unpaid balance of $370.24 charged off on February 8, 2015. Please note once an account charges off, it is subject to be sold. The account no longer qualifies for payment plans or settlements; the entire balance is due. Our records reflect that four payments made online February 10, 13, 17, 25, 2015, totaling $115.24, were insufficient to pay the account in full. The account was sold to [redacted]l on February 27, 2015. Fingerhut no longer collects or owns the account. Since the account was sold to [redacted]l, the payments made on March 4, 8, 13, 18, 25, and 27; and April 1, 2015 were received after the account was sold and have been forwarded to the account owner, [redacted]l. According to an account review completed on December 22, 2016, Equifax, Experian and Trans Union are accurately reporting the account as “Transfer/Sold” and/or “Purchased by Another Lender” with a balance of zero. We cannot revise any information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our Terms and Conditions that was included in your Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has questions about what [redacted]l may be reporting, she may contact them directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa Enclosures
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Actually my...
complaint HAS been resolved, but Verizon's response was inaccurate. My complaint to Revdex.com generated a phone call from a Verizon executive who was the first intelligent and helpful person I have dealt with about this problem. She confirmed that the line had NOT in fact been disconnected, despite my instruction to that effect, and that this is why the bills kept coming. She organized to have the line disconnected and to credit my account for the amount they had billed, which was a fully satisfactory response. Thanks Revdex.com for your help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about porting issues. Please be advised that our Sales and Service Team was able to speak with [redacted] on January **, 2018....
We were able to review the notes on the account that indicated on January **, 2018 a Sales and Service Team member spoke with [redacted]. He indicated that we ported his phone number to Verizon without his permission and he tried to cancel order before Field Specialist came to install services. As a result, his phone number was disconnected. He called in, a Team member placed a new order to get the phone number back with a due date to port out January **, 2018. The phone number will be ported back to his previous provider. There was a scheduled follow up for February **, 2018 to adjust bill and confirm port out was successful. We were able to speak with [redacted] on January **, 2018. We were able to go over the policy on porting phone numbers and advise him that his the porting process was a success. He understands that he will not owe Verizon nor is he to pay any bill to Verizon Wireline and we will contact him February **, 2018 to confirm the final bill is zero (0). We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Verizon called on April [redacted] at 550 pm and the representative had me on hold for 45 minutes trying to reach someone for the tech dept to set up an appointment for me, I gave him two dates and a time frame of hours, when I was available for the tech to come out, I never received a call back. I called April [redacted] at 6pm and same outcome on hold for 40 minutes and unable to set up an appointment. I called again on April [redacted] and same outcome on hold for 30 minutes and unable to set up an appointment, this representative stated because of the strike, scheduling appointments has been a challenge. So I informed him I would call back to schedule an appointment after the strike. The only other call I received from Verizon was April [redacted]. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION January 4, 2017 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted]’ regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’ inquiry he states he has been unable to get his billing issue resolved with Fingerhut. Mr. [redacted] also states he has made roughly $60.00 in payments towards his balance due. After reviewing Mr. [redacted]’ account, his first purchase was on August 31, 2016 in the amount of $129.48. On September 27, 2016, Mr. [redacted] made a second purchase of $222.98 of which he returned on October 17, 2016. Mr. [redacted] received credits of $202.04, $7.95, and $12.99 for the item, original shipping and return shipping. Payments have been received in the amounts of $29.48 on September 27, 2016 and $30.00 on October 27, 2016. When Mr. [redacted]’ November statement was sent he owed a minimum payment of $8.99, as his balance was $98.35. This payment was due on December 7, 2016. When payment was not received, Mr. [redacted] received a late fee of $8.99. As a courtesy, this late fee of $8.99 was refunded to Mr. [redacted]’ account. Mr. [redacted]’ current balance is $79.10 and the minimum due to bring the account current is $17.98 which is due by January 7, 2017 to avoid any further late fees. We apologize for any inconvenience this may have been caused to Mr. [redacted]. If he has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 AM and 8:00 PM, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
CONFIDENTIAL COMMUNICATION September 27, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she indicates that when she contacted us regarding her disability and loss of work, we requested she provide more information and upon supplying us with the additional information we advised her that she did not start her SafeLine coverage until after she was injured. Ms. [redacted] is requesting her account to be cleared, collection efforts to stop, an apology and for her credit report to be updated. Our records indicate Ms. [redacted] enrolled in SafeLine Plus Account Protection at the time the credit application was completed on our website on December 5, 2011. Ms. [redacted] would have received terms and conditions for her SafeLine Plus Account Protection plan, sent out the following day separately from her credit account terms and conditions. The monthly fee for the SafeLine Plus plan is $1.19 per $100 of the total balance of the WebBank/Fingerhut Credit Account at the end of each monthly billing cycle. SafeLine Plus is a program designed to assist the customer in making their payments should the customer experience a covered event such as unemployment, disability, a major life event, or a change in primary residence impacting the account holder. When a benefit application is received and approved, the plan will cover the current minimum payment due on a customer’s credit account during a covered event for 1 to 12 months, depending on the benefit. For some benefit events, like death or foreclosure, SafeLine Plus will waive the entire balance as of the date of the event (up to the assigned credit limit) providing all conditions are met. In November of 2013, Ms. [redacted] would also have received updated terms and conditions for the program when additional benefit events were added to the program. According to our records Ms. [redacted] contacted our SafeLine Services team via our website on February 4, 2015 to initiate a disability benefit which she indicated began on September 8, 2014. On February 5, 2015 the disability benefit form was mailed to Ms. [redacted] at the address we have on file for her of [redacted] New Bern, NC. 28562. On March 18, 2015 another disability benefit form was mailed to the same address. We have no record of receiving the completed benefit form from Ms. [redacted] and as a result, on May 6, 2015 the disability benefit initiation was closed and a letter was mailed advising Ms. [redacted] of the benefit initiation closure. On May 16, 2015 Ms. [redacted] initiated the care for sick family member benefit. On May 18, 2015 the benefit form was mailed to the address we have on file for Ms. [redacted]. After receiving no response from Ms. [redacted], another benefit form was sent on June 29, 2015. On August 17, 2015 the benefit initiation was closed since we did not receive the completed benefit form from Ms. [redacted]. On September 11, 2015 one of the benefit forms we sent to Ms. [redacted] was returned to us and marked as undeliverable by the post office. On September 17, 2015 SafeLine Services attempted to reach Ms. [redacted] by phone to verify the mailing address. A voicemail message was left at the phone number we have on file for Ms. [redacted] requesting her to contact us back to verify the mailing address. We have no record of Ms. [redacted] contacting us to verify the mailing address. Additionally, on October 8, 2015, Ms. [redacted] attempted to initiate a disability benefit online. Ms. [redacted] entered the date of disability as July 23, 2014. Per the SafeLine Plus terms and conditions, it is the customer’s responsibility to contact SafeLine Services within one year of the date the disability initially occurred. The Disability benefit was denied since the date Ms. [redacted] filed the benefit occurred beyond the one year requirement. Please understand we attempted to contact Ms. [redacted] several times regarding her benefits without any response. Ms. [redacted]’s SafeLine Plus Account Protection has been in a suspended status since October 23, 2015. Due to severe delinquency, Ms. [redacted]’s WebBank/Fingerhut Advantage Credit Account was charged off on April 21, 2016 and then sold to Jefferson Capital on June 1, 2016. Jefferson Capital will mail a notice within 7 days of the account purchase. For any further assistance Ms. [redacted] should need regarding this debt, she should contact Jefferson Capital at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION January 12,...
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry, she states two payments of $25.00 were made in error, and she wanted to cancel one of the duplicated payments. Ms. [redacted] also states, one payment was reversed and one was cancelled. Ms. [redacted] wants her $25.00 payment to show on her account. After reviewing Ms. [redacted]’s account, we show two payments were indeed made in the amount of $25.00. After these payments cleared, we reversed one payment to the credit card used. We do not show a payment being cancelled. We show a payment of $25.00 was processed to Ms. [redacted]’s WebBank/Fingerhut Advantage Account on December 02, 2016. We apologize for any inconvenience this may have caused. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
On 12/**/16, a Verizon representative spoke with the customer about the concern. The representative explained a credit was issued on 12/**/16 for the balance $103.78 that zeroed out the account balance. The representative also confirmed that the account was not credit reported. The...
customer advised she was satisfied and the issue was resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will have to wait to see the statement, since this request was made several times and each time the statement came in the mail it was incorrect
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
October 26, 2016 Revdex.com Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: [redacted]ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of...
[redacted] regarding a Haband merchandise return. Ms. [redacted] states that she placed an order for three pairs of cotton shorts in July 2016. When the order arrived, the shorts didn’t fit so she returned them. She further states that she has written and called Haband’s customer service, however, he has not received an exchange for the shorts or a refund. Ms.[redacted] would like a full refund for the shorts plus the return label fee. Our records support that an order was placed by Ms. [redacted] on July 19, 2016 for three pairs of Haband’s Boardwalk Knit Shorts. The price of the shorts were $7.99 per pair plus $6.99 shipping/handling. The total for this order was $30.96. We tracked the returned package with our carrier and the tracking information states that our warehouse received on September 7, 2016. Although our exchange/returns form does advise our customers to allow 2 – 4 weeks for returns processing, her return was not refunded within this time frame. For this we apologize. In reviewing her account, we cannot establish that verbal or written correspondence received from Ms. [redacted]. Refund check # [redacted] for $30.96 was issued on October 21, 2016 and mailed on October 24, 2016 for the returned merchandise including shipping/handling. As a one-time courtesy, an additional refund for $9.99 was issued on October 24, 2016 to reimburse Ms. [redacted] for the cost of the inbound postage. This refund will be mailed on October 26, 2016. If Ms. [redacted] has any further questions or concerns, she may contact me at ###-###-#### between 9 am- 3 pm (EST), Monday – Friday. Thank you for allowing us to explain. Sincerely, Lea [redacted]Haband Customer ServiceBluestem Brands, Inc. ...
Verizon reviewed [redacted] concerns and his account. Verizon's Customer Service Escalation team representative spoke with [redacted] on 09/[redacted]15 and discussed the disputed charges. Verizon's Customer Service Escalation team representative credited the disputed charges. [redacted] was...
satisfied.We trust this information will help to resolve [redacted] concerns.
Subsequent to receipt of the complaint, Debra, a Verizon billing consultant spoke to [redacted] and recapped $36.07 in credits issued for internet out-of-service, late fee and a message unit. The customer advised all is resolved now and has our can-be-reach numbers.
Upon receipt of this complaint we spoke with [redacted] and apologized to him for the poor experience he had. I also assured him that we will be addressing his experience through our internal channels...We also added back on for the next 6th months a 50% discount on his subscription to...
HBO. [redacted] was satisfied with the discount and my assurance that we will be addressing his service experience
Verizon personnel handling this complaint apologized to the customer for his difficulty. An apology was stated in the Revdex.com closing response. Verizon Financial Services changed / corrected the credit inquiry to a soft inquiry to satisfy the complaint. We confirmed that the new order would pick up the prior credit check to avoid another one. The customer wanted set up fees waived which was a special on line offer only and detailed instructions were provided to the customer on how to place the order so he would not be billed the disputed set up fee. We again apologize for the inconvenience he experienced but no further credits are warranted.
Please be advised Verizon IT was able to assist to honor the rate [redacted] was provided when he placed his order online. Manual credits will be applied for the months that have billed to date and a follow up is in place to confirm the rate is correct on the next statement. ...
We trust this provides your office with the information required in this matter. Thank you, [redacted]Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
THIS COMPLAINT WAS RESOLVED AND THEN 3 DAYS LATER THE PHONE WAS NOT WORKING AGAIN. I CALLED THE SUPERVISOR WHO GAVE ME HIS CONTACT INFORMATION AND WAS GOING TO SEND OUT A REPAIR TECH WHO NEVER SHOWED. THIS BEGAN JUNE ** AND THE PHONE IS STILL NOT WORKING. ONCE AGAIN I ASKE FOR THE Revdex.com'S HELP TO TRY TO REACH OUT TO THE BUSINESS AND HAVE THIS ISSUE TAKEN CARE OF.FIX THE PROBLEM ONCE AND FOR ALL AND GIVE PROPER CREDIT WHERE DUE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]