Records show the consumer filed a similar complaint with the FCC. Please be advised, Verizon's technical support team made contact with the consumer regarding his internet speed troubles. Verizon has confirmed that the network profiles are correct. Verizon has also monitored the account,...
speed tests were performed with good results showing (speed testing at [redacted]). Verizon has found that the speed tests the consumer ran were completed using WiFI. Verizon does not guarantee WiFi speeds. With the equipment that the consumer has, Verizon has the ability to ensure the consumer is receiving the correct speeds to his router when connected directly to the router (hardwired). Verizon has requested that the consumer make contact with us (###-###-####) during the time he is experiencing the slow speeds so that technical support can assist further.
The customer was contacted on June [redacted] regarding the Verizon internet charges. After a complete investigation we have agreed to refund all of the internet charges from December 2011 through June 2016.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Per the terms of the FreshStart credit program, a customer’s order will not ship nor be billed until a $30 down payment has been successfully applied towards the order. Our records indicate Ms. [redacted] placed an order on our website on March 28, 2016 for an Excelled Women’s Tie-Waist Leather Jacket in Black Size 2 XL and made the required $30.00 down payment. On March 31, 2016 Ms. [redacted] contacted us and advised us to cancel the order as she needed a different size. The cancellation was processed the same day and Ms. [redacted] gave the information for the size she needed and the order was referred to a specialist to be placed manually since Ms. [redacted] had already made her $30.00 down payment. On April 1, 2016 the manual order was processed for the same jacket in a size 1 XL. On April 4, 2016 Ms. [redacted] contacted us to cancel the order for the jacket due to the incorrect size being ordered and an incorrect address. The cancellation and the refund of Ms. [redacted]’s $30.00 down payment were completed the same day. The timeframe for the payment to be reflected on the Visa is 3-5 business days. We have also removed Ms. [redacted] from our email list. Please allow 4-6 weeks to ensure Ms. [redacted] does not receive any further emails. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
A Verizon representative spoke with [redacted] on 2/**/17. The representative explained that as of 1/**/2017 the POP channel was removed from the channel line up of the TV package she selected. Verizon's terms of service (TOS) states the Verizon has the right to change programming packages and...
the selections available in those packages. The representative reviewed the available TV packages that included the POP channel and their rates. [redacted] decided to keep the package she has. The representative added a $10 for 12 month discount to the account for the inconvenience.
July 21, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she is unable to box and return the merchandise to PayCheck Direct. She indicates if she is to breakdown the item, PayCheck Direct will not be able to properly assess the damage. Ms. [redacted] feels she should not be responsible for paying the shipping for this product. After reviewing the photograph Ms. [redacted] included in her complaint, PayCheck Direct has credited the merchandise as a courtesy to Ms. [redacted]. Ms. [redacted] will not need to return this item. The full merchandise price of $159.99, tax amount of $10.00, 1 Year Service Plan of $15.99, and the shipping/handling of $79.99 was credited on July 20, 2016. This refund check will be mailed to Ms. [redacted]’s address, [redacted] Ervina, MA 01344, on July 27, 2016. She should allow 5-7 business days to receive this check. If Ms. [redacted] has any additional questions she may contact PayCheck Direct at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
We tried all the can be reached numbers and left voice mails, one number just rang with no answer. A call me letter will be sent to the customer. The customer will need to give us a call back to discuss the issue further. Closed.Tell us why here...
Upon receipt of the complaint, I spoke with the customer on February *, 2018 and apologized for the inconvenience. Their concerns were referred to the appropriate department to review and investigate. This is a final account. The customer was enrolled in AutoPay. The customer's...
November 2017 bill reflected a zero balance. On December **, 2017, the Auto Payment for October was returned. The customer made a partial payment on January **, 2018, leaving a balance. On January **, there was a returned payment, leaving a balance. The account was recalled from the Outside Collection Agency and placed in dispute pending the investigation. The account is not reflected as to being credit reported. Credit reporting is done electronically and is reported when accounts are 30-60 days past due. A cease and desist was placed temporarily on the robo calls. An email was sent to the address provided on the complaint of the outcome of the investigation on February [redacted]
Upon receipt of the complaint, a message was left on the customer's voice mail on June **. 2017. The issue was referred to the appropriate department to review and investigate. The representative locate the account which reflected the refund and submitted a request to process the refund. I...
spoke with the customer on June ** who advised he paid with his debit card. I apologized for the inconvenience and thanked him for his patience. As we do not have the ability to issue refunds to debit or credit cards, when the credit is approved, a check will be mailed to the final bill address which was confirmed with the customer. I spoke with the customer on June 30 and advised the refund was approved, ready for print and he should receive it in one to two business days. I advised since the holiday is Tuesday, he should receive it by the end of next week. He thanked me for the follow through and has my contact information if there are any questions.
A credit adjustment of $70.03 has been applied to the account. We removed the cell phone number from our records. We apologize for any problems the customer has encountered and appreciate the customer bringing their concerns to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If Verizon will let me cancel with 5 days notice to allow me to arrange other service I am more than happy to accept the offer of the disconnect waiver of the 120$ fee. The specialist only offered me immediate cancellation while on the phone with her, She vindictively would not allow me time to install a replacement service. This can be easily solved if Verizon will be reasonable and not arbitrarily try to treat a long time customer very poorly.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. this is the second complaint fot same problem.it has been correct this monthly of july , but I'm concern of august payment if it will be as corrected.thank you[redacted]
Sincerely,
[redacted]
The customer was billed for services neverprovided. The customer had been assured the charges for the service would beadjusted in full only to find bill turned over to outside collection agencyaffecting his credit. Our investigation confirmed the customer wasbilled in error and the promised credit...
had not processed until 6/**/15. Thebill dated 6/**/15 reflects the credit adjustment of $97.97 in addition to thepayment of $97.97 received from the customer. A refund for the $97.97 will begenerated within 30 days. Upon receipt of this referral, a request wassubmitted that the account be removed from customer’s credit reporting history.Please allow up to 30 days for credit reporting agencies to reflect updated information. We apologize for the problem and appreciate thecustomer bringing this to our attention.
I am rejecting this response because:My husband and I have spoken with one someone we are dealing with regarding our issue that we are dealing with. We are just waiting on that person to contact us directly
Upon receipt of this follow up we called and left a message for [redacted] advising him that we are manually issuing credits to his bill due to the system glitch not yet being corrected. Until the issue is fixed on our end we will follow up each month to manually issue the credit each month.
CONFIDENTIAL COMMUNICATION June 1, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
CONFIDENTIAL COMMUNICATION January 4, 2017 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she stated that she made several calls to our company requesting to speak to a supervisor in placing an order with Fingerhut. She states that she has not received a call back after leaving a voicemail. Ms. [redacted] was attempting to order a large item and wanted free shipping on her order. Our free shipping promotions are offered on our website and catalogs. Free shipping promotions codes are not valid on oversized items and cannot be applied toward the purchase of items listed in that category. Information on items that are excluded can be found in the disclaimer language (where it states ‘see details’) that is advertised with the promotion. Unless Ms. [redacted] had received a promotion code for free shipping on oversized items, we would not be able to make adjustments to the shipping of such items. Our records indicate that Ms. [redacted] requested a supervisor when she spoke with our representative on December 7, 2016, and that she was called back on December 28, 2016. We apologize for the length of time it took for that callback to be made to Ms. [redacted]. Our records further indicate that during the conversation on the 28th, the supervisor explained the item is not eligible for free shipping because it is oversized, and that Ms. [redacted] was offered both a 10% discount on the price of the couch and a $30.00 discount coupon good for a future purchase, and Ms. [redacted] declined both of those. We apologize if the interactions Ms. [redacted] had with our representatives fell short of her expectations, as we strive to provide quality customer service to our customers. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/RG
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I reviewed and now its showing they are no longer charging for safe line. I will continue to pay but if I have any more issues with this company I am filing another complaint. There were several times I made a payment and the bill did not budge. Terrible company and I will be sure to let others know to never use this company when using credit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On July ** we ordered Verizon service. We've had nothing but problems since that time. Verizon did not...
timely transfer our phone numbers so we lost phone service at my law office for about five days. I previously filed a complaint and withdrew it once we got our dial tone back but we still continue to have problems with Verizon service. Verizon service promise to have our caller ID reflected on all outgoing lines and the still has not happened. Verizon was supposed to fix this problem on August * and my staff continues to waste time calling clients from unrecognizable phone numbers resulting in many hours of lost productivity. Verizon has been unresponsive in fixing this problem. Deliver services as promised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Records show the consumer filed a similar complaint with the FCC. Please be advised, Verizon's technical support team made contact with the consumer regarding his internet speed troubles. Verizon has confirmed that the network profiles are correct. Verizon has also monitored the account,...
speed tests were performed with good results showing (speed testing at [redacted]). Verizon has found that the speed tests the consumer ran were completed using WiFI. Verizon does not guarantee WiFi speeds. With the equipment that the consumer has, Verizon has the ability to ensure the consumer is receiving the correct speeds to his router when connected directly to the router (hardwired). Verizon has requested that the consumer make contact with us (###-###-####) during the time he is experiencing the slow speeds so that technical support can assist further.
The customer was contacted on June [redacted] regarding the Verizon internet charges. After a complete investigation we have agreed to refund all of the internet charges from December 2011 through June 2016.
CONFIDENTIAL COMMUNICATION April 15, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Account. Per the terms of the FreshStart credit program, a customer’s order will not ship nor be billed until a $30 down payment has been successfully applied towards the order. Our records indicate Ms. [redacted] placed an order on our website on March 28, 2016 for an Excelled Women’s Tie-Waist Leather Jacket in Black Size 2 XL and made the required $30.00 down payment. On March 31, 2016 Ms. [redacted] contacted us and advised us to cancel the order as she needed a different size. The cancellation was processed the same day and Ms. [redacted] gave the information for the size she needed and the order was referred to a specialist to be placed manually since Ms. [redacted] had already made her $30.00 down payment. On April 1, 2016 the manual order was processed for the same jacket in a size 1 XL. On April 4, 2016 Ms. [redacted] contacted us to cancel the order for the jacket due to the incorrect size being ordered and an incorrect address. The cancellation and the refund of Ms. [redacted]’s $30.00 down payment were completed the same day. The timeframe for the payment to be reflected on the Visa is 3-5 business days. We have also removed Ms. [redacted] from our email list. Please allow 4-6 weeks to ensure Ms. [redacted] does not receive any further emails. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
A Verizon representative spoke with [redacted] on 2/**/17. The representative explained that as of 1/**/2017 the POP channel was removed from the channel line up of the TV package she selected. Verizon's terms of service (TOS) states the Verizon has the right to change programming packages and...
the selections available in those packages. The representative reviewed the available TV packages that included the POP channel and their rates. [redacted] decided to keep the package she has. The representative added a $10 for 12 month discount to the account for the inconvenience.
July 21, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states she is unable to box and return the merchandise to PayCheck Direct. She indicates if she is to breakdown the item, PayCheck Direct will not be able to properly assess the damage. Ms. [redacted] feels she should not be responsible for paying the shipping for this product. After reviewing the photograph Ms. [redacted] included in her complaint, PayCheck Direct has credited the merchandise as a courtesy to Ms. [redacted]. Ms. [redacted] will not need to return this item. The full merchandise price of $159.99, tax amount of $10.00, 1 Year Service Plan of $15.99, and the shipping/handling of $79.99 was credited on July 20, 2016. This refund check will be mailed to Ms. [redacted]’s address, [redacted] Ervina, MA 01344, on July 27, 2016. She should allow 5-7 business days to receive this check. If Ms. [redacted] has any additional questions she may contact PayCheck Direct at ###-###-####. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Verizon's position that the early termination fee is being sustained has not changed.Tell us why here...
We tried all the can be reached numbers and left voice mails, one number just rang with no answer. A call me letter will be sent to the customer. The customer will need to give us a call back to discuss the issue further. Closed.Tell us why here...
Upon receipt of the complaint, I spoke with the customer on February *, 2018 and apologized for the inconvenience. Their concerns were referred to the appropriate department to review and investigate. This is a final account. The customer was enrolled in AutoPay. The customer's...
November 2017 bill reflected a zero balance. On December **, 2017, the Auto Payment for October was returned. The customer made a partial payment on January **, 2018, leaving a balance. On January **, there was a returned payment, leaving a balance. The account was recalled from the Outside Collection Agency and placed in dispute pending the investigation. The account is not reflected as to being credit reported. Credit reporting is done electronically and is reported when accounts are 30-60 days past due. A cease and desist was placed temporarily on the robo calls. An email was sent to the address provided on the complaint of the outcome of the investigation on February [redacted]
Upon receipt of the complaint, a message was left on the customer's voice mail on June **. 2017. The issue was referred to the appropriate department to review and investigate. The representative locate the account which reflected the refund and submitted a request to process the refund. I...
spoke with the customer on June ** who advised he paid with his debit card. I apologized for the inconvenience and thanked him for his patience. As we do not have the ability to issue refunds to debit or credit cards, when the credit is approved, a check will be mailed to the final bill address which was confirmed with the customer. I spoke with the customer on June 30 and advised the refund was approved, ready for print and he should receive it in one to two business days. I advised since the holiday is Tuesday, he should receive it by the end of next week. He thanked me for the follow through and has my contact information if there are any questions.
A credit adjustment of $70.03 has been applied to the account. We removed the cell phone number from our records. We apologize for any problems the customer has encountered and appreciate the customer bringing their concerns to our attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If Verizon will let me cancel with 5 days notice to allow me to arrange other service I am more than happy to accept the offer of the disconnect waiver of the 120$ fee. The specialist only offered me immediate cancellation while on the phone with her, She vindictively would not allow me time to install a replacement service. This can be easily solved if Verizon will be reasonable and not arbitrarily try to treat a long time customer very poorly.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. this is the second complaint fot same problem.it has been correct this monthly of july , but I'm concern of august payment if it will be as corrected.thank you[redacted]
Sincerely,
[redacted]
The customer was billed for services neverprovided. The customer had been assured the charges for the service would beadjusted in full only to find bill turned over to outside collection agencyaffecting his credit. Our investigation confirmed the customer wasbilled in error and the promised credit...
had not processed until 6/**/15. Thebill dated 6/**/15 reflects the credit adjustment of $97.97 in addition to thepayment of $97.97 received from the customer. A refund for the $97.97 will begenerated within 30 days. Upon receipt of this referral, a request wassubmitted that the account be removed from customer’s credit reporting history.Please allow up to 30 days for credit reporting agencies to reflect updated information. We apologize for the problem and appreciate thecustomer bringing this to our attention.
I am rejecting this response because:My husband and I have spoken with one someone we are dealing with regarding our issue that we are dealing with. We are just waiting on that person to contact us directly
Upon receipt of this follow up we called and left a message for [redacted] advising him that we are manually issuing credits to his bill due to the system glitch not yet being corrected. Until the issue is fixed on our end we will follow up each month to manually issue the credit each month.
CONFIDENTIAL COMMUNICATION June 1, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
CONFIDENTIAL COMMUNICATION January 4, 2017 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she stated that she made several calls to our company requesting to speak to a supervisor in placing an order with Fingerhut. She states that she has not received a call back after leaving a voicemail. Ms. [redacted] was attempting to order a large item and wanted free shipping on her order. Our free shipping promotions are offered on our website and catalogs. Free shipping promotions codes are not valid on oversized items and cannot be applied toward the purchase of items listed in that category. Information on items that are excluded can be found in the disclaimer language (where it states ‘see details’) that is advertised with the promotion. Unless Ms. [redacted] had received a promotion code for free shipping on oversized items, we would not be able to make adjustments to the shipping of such items. Our records indicate that Ms. [redacted] requested a supervisor when she spoke with our representative on December 7, 2016, and that she was called back on December 28, 2016. We apologize for the length of time it took for that callback to be made to Ms. [redacted]. Our records further indicate that during the conversation on the 28th, the supervisor explained the item is not eligible for free shipping because it is oversized, and that Ms. [redacted] was offered both a 10% discount on the price of the couch and a $30.00 discount coupon good for a future purchase, and Ms. [redacted] declined both of those. We apologize if the interactions Ms. [redacted] had with our representatives fell short of her expectations, as we strive to provide quality customer service to our customers. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/RG
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I reviewed and now its showing they are no longer charging for safe line. I will continue to pay but if I have any more issues with this company I am filing another complaint. There were several times I made a payment and the bill did not budge. Terrible company and I will be sure to let others know to never use this company when using credit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On July ** we ordered Verizon service. We've had nothing but problems since that time. Verizon did not...
timely transfer our phone numbers so we lost phone service at my law office for about five days. I previously filed a complaint and withdrew it once we got our dial tone back but we still continue to have problems with Verizon service. Verizon service promise to have our caller ID reflected on all outgoing lines and the still has not happened. Verizon was supposed to fix this problem on August * and my staff continues to waste time calling clients from unrecognizable phone numbers resulting in many hours of lost productivity. Verizon has been unresponsive in fixing this problem. Deliver services as promised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]