Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
should not be penalized for the mistakes of their employees. Not only have they not issued credit as promised, they've also kept the items so I'm out the money and the products. This needs to be corrected. I have notified the attorney general of this issue as well.
Our records indicate that there were two refund checks issued to the customer. There was a refund check in the amount of $514.47 issued on check [redacted] on December **, 2016 and a refund check in the amount of $348.08 issued on check [redacted] on January *, 2017.
Upon receipt of the complaint, I spoke with the customer on January **,2018 and apologized for the inconvenience. His concern was referred to the appropriate department to review and investigate. According to our records, [redacted] placed the renewal order on-line via [redacted]. The...
discounts and expiration dates are printed on each monthly bill statement. The expiration dates of the discounts vary i.e. 12 months, 24 months. The customer is receiving a Valued Customer discount which expired on January **, 2018 and there is a discount for a Premium Channel which is due to expire on February *, 2018. On January **, 2018 [redacted] spoke with a representative about the expired discounts and stated they were told to call prior to the expiration of the discounts so it can be added back for an additional 12 months. The representative reviewed the account and there are notes showing the customer spoke with the representative about the discounts supporting his claim. It shows [redacted] spoke with several representative about the expiring discounts but no notes supporting his claim that the discount would be added back to the account. At present, there is no discount available. The representative apologized and advised we can not guarantee what promotions would be available in advance and explained other options to which he declined. I spoke with [redacted] on January ** and advised the result of our investigation. The customer thanked me for the call; however he is not satisfied with the outcome.
On November **, 2015, our billing representative spoke with
[redacted] and confirmed she should be getting the $350.00 gift card. Our representative issued an order
[redacted] and advised the customer she would receive the card in 90 days. Our representative will follow up on...
January
**, 2015 to confirm the card is being processed. [redacted] is okay with receiving the gift
card in 90 days and thanked our representative for their assistance.
CONFIDENTIAL COMMUNICATION July 6, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted]’s states he would like a payment plan from Fingerhut. He claims his balance is higher than he thought it should be. He also states interest was being accrued while SafeLine was paying on his account. As we have stated previously, on December 23, 2015 SafeLine contacted Mr. [redacted] advising that proof is needed on a monthly basis for the payments to continue. On December 29, 2015 the benefit documents were received from Mr. [redacted]. On January 6, 2016 SafeLine reviewed the documents received from Mr. [redacted] and a payment in the amount of $179.97 was made for the months of October 2015, November 2015, and December 2015. Mr. [redacted] contacted SafeLine on March 22, 2016 requesting the benefit be closed so he could place additional orders. The benefit was closed per Mr. [redacted] request, however, he was unable to place any orders due to his account being closed. Mr. [redacted] may no longer provide additional proof for his Unemployment SafeLine benefit due to the amount of time that has passed since he closed his benefit. In the SafeLine policy it states, “Approved benefits will be retroactively applied to your account for up to ninety (90) days prior to the receipt of the Benefit Activation Application.” During the time SafeLine was active on the account interest was still being accrued per the terms and conditions Mr. [redacted] agreed to upon enrolling in SafeLine benefits. We have sent an itemized statement to Mr. [redacted] for his viewing. His balance after SafeLine made payments on January 13, 2016 was $808.11. Our records indicate five late fees were assessed to Mr. [redacted] account between February 13, 2016 and June 13, 2016. It is our policy to suspend late fees after three consecutive cycles of delinquency. We have issued a credit of two $37.00 late fees that were assessed to Mr. [redacted]’s account, he will see this credit on his next billing statement. Mr. [redacted] is responsible for payments on his Fingerhut Account. At this time the current balance on his account is $1,063.68. A minimum payment of $69.99 is due by July 9, 2016. At this time Mr. [redacted] account is not delinquent, however as a one-time an exception we will be able to offer him a payment plan. If Mr. [redacted] has any further questions regarding SafeLine, he may call SafeLine Customer Service at ###-###-#### Monday through Friday 7AM to 7PM or he may contact the Executive Care Team at ###-###-#### Monday through Friday 8AM to 5PM for information regarding a payment plan. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
A Specialist spoke with the customer on Tuesday, November [redacted] to discuss her bill. The customer advised she couldn’t speak then and asked to be called back after 6:00. The Specialist reached out to the customer on Tuesday, November [redacted] at 6:48pm, Wednesday, November [redacted] at 6:22pm and...
Tuesday, November [redacted] at 6:48pm each time she left her contact information. A Call Me Letter was sent on Wednesday, November 16th to the customer. According to our records, the Spanish programming and the Tech support was add to the account via an online order on September [redacted]. The customer bill date is the [redacted] of each month with a pay by date of the [redacted] the following month. Our records show that payments are being made after the [redacted] so this would result in a $5.00 late payment charge. The payments would need to be received by the [redacted] of each month to avoid the late fee.
On December **, 2015, a technician dispatched regarding customer having Set Top Box issues in one room in the home. Our technician replaced the Optical Network Terminal (ONT). Several attempts were made to reach the customer without success and a call me letter was mailed.
I am rejecting this response because:
THE COMPANY WILL NOT REMOVE THE BILLING STATEMENT FROM PROFILE. THE COMPANY NEEDS TO CLOSE THIS PARTICULAR ACCOUNT.
Initial Business Response /* (1000, 8, 2015/08/13) */
CONFIDENTIAL COMMUNICATION
August 13, 2015
#[redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted], [redacted]
I am writing in response to the inquiry...
we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Our records indicate Ms. [redacted]'s first billing statement was printed on February 7, 2015. The minimum payment of $20.00 was due by March 3, 2015. A payment of $33.89 was received on February 27, 2015. On March 7, 2015 Ms. [redacted]'s billing statement cycled and a new statement was sent. The minimum payment of $20.00 was due by April 3, 2015. A payment of $25.00 was received on March 13, 2015. On April 7, 2015 when Ms. [redacted]'s statement cycled again, the minimum payment due by May 3, 2015 was $20.00. A payment was received of $25.82 on April 10, 2015 and $1.00 on April 27, 2015. On May 7, 2015 the statement cycled and a minimum payment of $20.00 was due by June 3, 2015. A payment was received on June 4, 2015 of $30.00. This payment was received after the due date listed and a late fee of $20.00 was assessed to her account per the terms and conditions she agreed to at the time the account was opened.
On June 7, 2015 a statement printed and the minimum payment of $20.00 was due by July 3, 2015. On June 15, 2015, Ms. [redacted] contacted us and requested to change the due date on her account. The due date was changed per her request to the 11th of each month and took effect on her July 15, 2015 billing statement due by August 11, 2015. She also requested the late fee of $20.00 to be credited. The agent credited the late fee which is reflected on the billing statement that printed on July 15, 2015.
A payment of $30.00 was received on July 5, 2015. This payment was also received after the due date listed which resulted in an additional late fee being assessed to the account. Due to a late fee being credited on June 15, 2015 no further late fees will be credited.
Our records show no promotion code was entered at the time the order was placed on our website. As a one time courtesy, we have credited $10.00 to Ms. [redacted]'s account. The credit will appear on a future statement.
Thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/bw
Initial Consumer Rebuttal /* (3000, 10, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with their stateent. If any of this were true why was I not charged a late fee for my payment on March 13th or April 10th? PNC Bank issured a check to be received by June 2nd. I was told by Gettington they received my July payment on the 4th, now they are saying it was received on the 5th. July 4th is a holiday and the 5th was a Sunday. No mail was deliveed on either day. Gettington receivd my payment on July 2nd according to PNC Bank.I want my account credited for the bogus late fee charge of $20.00
Final Business Response /* (4000, 12, 2015/08/24) */
CONFIDENTIAL COMMUNICATION
August 24, 2015
#XXXXXXXXXX
Revdex.com of Minnesota
Attn: [redacted]
[redacted] S [redacted]
[redacted] XXXXX
Re: Case # [redacted], [redacted]
I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Ms. [redacted]'s monthly billing statement dated March 7, 2015, indicated a minimum payment of $20.00 due by April 3, 2015. As Ms. [redacted] states, we received a payment of $25.00 on March 13, 2015, which is prior to the April 3, 2015 due date, therefore Ms. [redacted] did not incur a late fee.
Ms. [redacted]'s monthly billing statement dated April 7, 2015, indicated a minimum payment of $20.00 due by May 3, 2015. As Ms. [redacted] states, we received a payment of $25.82 on April 10, 2015, which is prior to the May 3, 2015 due date, therefore Ms. [redacted] did not incur a late fee.
As previously stated, further credits will not be issued. Ms. [redacted]'s monthly billing statement dated August 15, 2015, indicates a balance of $20.80 with a minimum payment of $20.00 due by September 11, 2015.
Thank you for allowing us to explain and assist.
Sincerely,
[redacted]
[redacted]
VF/ca
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter of response as it exceeds the 2,000 max character count.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I cannot understand why loyal customers who stick with Verizon pay far more than new customers. The representative I spoke with was rude, as most verizon customer service reps are. Verizon offer reasonable pricing initially and then when locked into a contract pull the discounts making it affordable. It is deceptive and despicable business practices. There appears to be no policy on what can be offered and when and those determiantions are made by individual "retention reps". These decisions are arbitrary and ridiculous. If there are no further retention programs then I would like my cancellation fees waived and I will be satisfied with the company response, but certainly not with my customer experience.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer advised that he was being billed for more than he was quoted. The customer was quoted a monthly bill of approximately $181.56.On 7/**/16 total of $30 in credit was provided for 12 months to correct the billing. We issued an additional $79.72 in credit to correct the 7/*/16 and...
Upon receipt of the complaint, an acknowledgement email was sent to the customer on December **, 2017. The issue was referred to the appropriate department to review and investigate. Our records show an order was placed on line and a Service Order Confirmation was emailed to the customer showing the...
estimated monthly rate, the discounts, and expiration dates. After submitting the order, the customer took a screen shot of it before receiving the confirmation email which he sent to the representative. It was confirmed we received the email showing the monthly rate. We have a follow up to manually add the additional 12 months for 2019 in December 2018. An apology email was sent to the customer on January **, 2018, advising of the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am not sure why Verizon thinks it can tell me that I must change my address when my drivers license verifies primarily my identity. In fact, I have never been asked before this insult (and now injury) occurred, to provide my NYS Drivers License to verify my address. The bills I provided from many years ago established my address. Why is Verizon refusing to acknowledge their error and remove this noxious item from my credit history??
Sincerely,
[redacted]
Subsequent to receipt of the complaint, I reviewed the customer’s account and found that the customer was being billed for long-distance toll calls via [redacted]., noted at USBI on the customer’s bill. I was unsuccessful in reaching [redacted] but advised her via a voicemail that I...
was investigating the customer’s concern. At my request, our billing department was able to successfully issue a recourse adjustment of $970.26 on the account. I spoke to [redacted] April **, 2017 and relayed this information. I explained that these charges are being removed from Verizon’s billing and sent back to [redacted]. However, I cautioned [redacted] that [redacted]. reserves the right to independently pursue her for these charges. However, they have been removed from her Verizon account. Our billing department confirmed that the customer’s regional and long-distance toll providers were changed to [redacted]. At my request, a billing consultant contacted the customers to confirm changing their regional and long-distance toll providers back to Verizon and Verizon Long Distance, respectively, via service order, [redacted]. The customer was required to go through the Third-Party Verification process. A regional and long-distance freeze was also added to the account which prevents the service carriers from being changed via a electronic order. Finally, the consultant advised the customers that she would follow up the June 2017 bill to ensure no residual charge billed from [redacted]. Because the customer’s regional and long-distance toll carriers was slammed by [redacted]., the nonrecurring carrier change charges associated with the changes back to Verizon were waived.
Whom it May Concern, the enclosed attachment will show despite company's assertion account is closed the online page reflects current available spending credit. I wish account to be currently closed with NEW closure letter sent & reported to all credit bureaus. Sincerely, [redacted] ____________________________________________________________ The Unusual Link Between Alzheimer's and Coconut Oil (Watch) Memory Repair Protocol http://thirdpartyoffers.juno.com/TGL3131/5a399c7fbd9841c7e2052st04vuc
CONFIDENTIAL COMMUNICATION [redacted] Jessup, Pennsylvania 18434-1833 May 4,...
2017 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding a Haband order. Ms. [redacted] states that she purchased a pair of shoes on April 13, 2017 and she received a confirmation email that she would get tracking information once it was available. She is unable to view the order status online. She further states that she contacted Haband and has not received a response. Our records confirm that Ms. [redacted] placed an internet order on April 13, 2017 for a pair of Comfort-well® by Beacon® Stretch-n-Form Pumps for $21.99 and free shipping. The order was shipped on April 19, 2017 via UPS Sure Post with the tracking number [redacted] and was delivered by the local post office on April 25, 2017. The USPS tracking number is [redacted]. We received an email from Ms. [redacted] on Saturday, April 29, 2017 with a request to check the status of her order. Since our customer service department is closed on weekends, a response was sent to Ms. [redacted] on the next business day, Monday, May 1, 2017. I called Ms. [redacted] on May 4, 2017 and she was not available to take the call. I spoke with her daughter who answered the phone asked what the call was in regard to. She stated that she filed the complaint for Ms. [redacted] and that she received the order. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Friday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customer’s service was restored on 06/**/16. The customer will receive out of service credit for the time they were without telephone service.
I am rejecting this response because:
I...
should not be penalized for the mistakes of their employees. Not only have they not issued credit as promised, they've also kept the items so I'm out the money and the products. This needs to be corrected. I have notified the attorney general of this issue as well.
Our records indicate that there were two refund checks issued to the customer. There was a refund check in the amount of $514.47 issued on check [redacted] on December **, 2016 and a refund check in the amount of $348.08 issued on check [redacted] on January *, 2017.
Upon receipt of the complaint, I spoke with the customer on January **,2018 and apologized for the inconvenience. His concern was referred to the appropriate department to review and investigate. According to our records, [redacted] placed the renewal order on-line via [redacted]. The...
discounts and expiration dates are printed on each monthly bill statement. The expiration dates of the discounts vary i.e. 12 months, 24 months. The customer is receiving a Valued Customer discount which expired on January **, 2018 and there is a discount for a Premium Channel which is due to expire on February *, 2018. On January **, 2018 [redacted] spoke with a representative about the expired discounts and stated they were told to call prior to the expiration of the discounts so it can be added back for an additional 12 months. The representative reviewed the account and there are notes showing the customer spoke with the representative about the discounts supporting his claim. It shows [redacted] spoke with several representative about the expiring discounts but no notes supporting his claim that the discount would be added back to the account. At present, there is no discount available. The representative apologized and advised we can not guarantee what promotions would be available in advance and explained other options to which he declined. I spoke with [redacted] on January ** and advised the result of our investigation. The customer thanked me for the call; however he is not satisfied with the outcome.
On November **, 2015, our billing representative spoke with
[redacted] and confirmed she should be getting the $350.00 gift card. Our representative issued an order
[redacted] and advised the customer she would receive the card in 90 days. Our representative will follow up on...
January
**, 2015 to confirm the card is being processed. [redacted] is okay with receiving the gift
card in 90 days and thanked our representative for their assistance.
CONFIDENTIAL COMMUNICATION July 6, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted]’s states he would like a payment plan from Fingerhut. He claims his balance is higher than he thought it should be. He also states interest was being accrued while SafeLine was paying on his account. As we have stated previously, on December 23, 2015 SafeLine contacted Mr. [redacted] advising that proof is needed on a monthly basis for the payments to continue. On December 29, 2015 the benefit documents were received from Mr. [redacted]. On January 6, 2016 SafeLine reviewed the documents received from Mr. [redacted] and a payment in the amount of $179.97 was made for the months of October 2015, November 2015, and December 2015. Mr. [redacted] contacted SafeLine on March 22, 2016 requesting the benefit be closed so he could place additional orders. The benefit was closed per Mr. [redacted] request, however, he was unable to place any orders due to his account being closed. Mr. [redacted] may no longer provide additional proof for his Unemployment SafeLine benefit due to the amount of time that has passed since he closed his benefit. In the SafeLine policy it states, “Approved benefits will be retroactively applied to your account for up to ninety (90) days prior to the receipt of the Benefit Activation Application.” During the time SafeLine was active on the account interest was still being accrued per the terms and conditions Mr. [redacted] agreed to upon enrolling in SafeLine benefits. We have sent an itemized statement to Mr. [redacted] for his viewing. His balance after SafeLine made payments on January 13, 2016 was $808.11. Our records indicate five late fees were assessed to Mr. [redacted] account between February 13, 2016 and June 13, 2016. It is our policy to suspend late fees after three consecutive cycles of delinquency. We have issued a credit of two $37.00 late fees that were assessed to Mr. [redacted]’s account, he will see this credit on his next billing statement. Mr. [redacted] is responsible for payments on his Fingerhut Account. At this time the current balance on his account is $1,063.68. A minimum payment of $69.99 is due by July 9, 2016. At this time Mr. [redacted] account is not delinquent, however as a one-time an exception we will be able to offer him a payment plan. If Mr. [redacted] has any further questions regarding SafeLine, he may call SafeLine Customer Service at ###-###-#### Monday through Friday 7AM to 7PM or he may contact the Executive Care Team at ###-###-#### Monday through Friday 8AM to 5PM for information regarding a payment plan. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
A Specialist spoke with the customer on Tuesday, November [redacted] to discuss her bill. The customer advised she couldn’t speak then and asked to be called back after 6:00. The Specialist reached out to the customer on Tuesday, November [redacted] at 6:48pm, Wednesday, November [redacted] at 6:22pm and...
Tuesday, November [redacted] at 6:48pm each time she left her contact information. A Call Me Letter was sent on Wednesday, November 16th to the customer. According to our records, the Spanish programming and the Tech support was add to the account via an online order on September [redacted]. The customer bill date is the [redacted] of each month with a pay by date of the [redacted] the following month. Our records show that payments are being made after the [redacted] so this would result in a $5.00 late payment charge. The payments would need to be received by the [redacted] of each month to avoid the late fee.
On December **, 2015, a technician dispatched regarding customer having Set Top Box issues in one room in the home. Our technician replaced the Optical Network Terminal (ONT). Several attempts were made to reach the customer without success and a call me letter was mailed.
I am rejecting this response because:
THE COMPANY WILL NOT REMOVE THE BILLING STATEMENT FROM PROFILE. THE COMPANY NEEDS TO CLOSE THIS PARTICULAR ACCOUNT.
Initial Business Response /* (1000, 8, 2015/08/13) */
CONFIDENTIAL COMMUNICATION
August 13, 2015
#[redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted], [redacted]
I am writing in response to the inquiry...
we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Our records indicate Ms. [redacted]'s first billing statement was printed on February 7, 2015. The minimum payment of $20.00 was due by March 3, 2015. A payment of $33.89 was received on February 27, 2015. On March 7, 2015 Ms. [redacted]'s billing statement cycled and a new statement was sent. The minimum payment of $20.00 was due by April 3, 2015. A payment of $25.00 was received on March 13, 2015. On April 7, 2015 when Ms. [redacted]'s statement cycled again, the minimum payment due by May 3, 2015 was $20.00. A payment was received of $25.82 on April 10, 2015 and $1.00 on April 27, 2015. On May 7, 2015 the statement cycled and a minimum payment of $20.00 was due by June 3, 2015. A payment was received on June 4, 2015 of $30.00. This payment was received after the due date listed and a late fee of $20.00 was assessed to her account per the terms and conditions she agreed to at the time the account was opened.
On June 7, 2015 a statement printed and the minimum payment of $20.00 was due by July 3, 2015. On June 15, 2015, Ms. [redacted] contacted us and requested to change the due date on her account. The due date was changed per her request to the 11th of each month and took effect on her July 15, 2015 billing statement due by August 11, 2015. She also requested the late fee of $20.00 to be credited. The agent credited the late fee which is reflected on the billing statement that printed on July 15, 2015.
A payment of $30.00 was received on July 5, 2015. This payment was also received after the due date listed which resulted in an additional late fee being assessed to the account. Due to a late fee being credited on June 15, 2015 no further late fees will be credited.
Our records show no promotion code was entered at the time the order was placed on our website. As a one time courtesy, we have credited $10.00 to Ms. [redacted]'s account. The credit will appear on a future statement.
Thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/bw
Initial Consumer Rebuttal /* (3000, 10, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with their stateent. If any of this were true why was I not charged a late fee for my payment on March 13th or April 10th? PNC Bank issured a check to be received by June 2nd. I was told by Gettington they received my July payment on the 4th, now they are saying it was received on the 5th. July 4th is a holiday and the 5th was a Sunday. No mail was deliveed on either day. Gettington receivd my payment on July 2nd according to PNC Bank.I want my account credited for the bogus late fee charge of $20.00
Final Business Response /* (4000, 12, 2015/08/24) */
CONFIDENTIAL COMMUNICATION
August 24, 2015
#XXXXXXXXXX
Revdex.com of Minnesota
Attn: [redacted]
[redacted] S [redacted]
[redacted] XXXXX
Re: Case # [redacted], [redacted]
I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Ms. [redacted]'s monthly billing statement dated March 7, 2015, indicated a minimum payment of $20.00 due by April 3, 2015. As Ms. [redacted] states, we received a payment of $25.00 on March 13, 2015, which is prior to the April 3, 2015 due date, therefore Ms. [redacted] did not incur a late fee.
Ms. [redacted]'s monthly billing statement dated April 7, 2015, indicated a minimum payment of $20.00 due by May 3, 2015. As Ms. [redacted] states, we received a payment of $25.82 on April 10, 2015, which is prior to the May 3, 2015 due date, therefore Ms. [redacted] did not incur a late fee.
As previously stated, further credits will not be issued. Ms. [redacted]'s monthly billing statement dated August 15, 2015, indicates a balance of $20.80 with a minimum payment of $20.00 due by September 11, 2015.
Thank you for allowing us to explain and assist.
Sincerely,
[redacted]
[redacted]
VF/ca
CONFIDENTIAL COMMUNICATION May 25, 2017...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter of response as it exceeds the 2,000 max character count.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I cannot understand why loyal customers who stick with Verizon pay far more than new customers. The representative I spoke with was rude, as most verizon customer service reps are. Verizon offer reasonable pricing initially and then when locked into a contract pull the discounts making it affordable. It is deceptive and despicable business practices. There appears to be no policy on what can be offered and when and those determiantions are made by individual "retention reps". These decisions are arbitrary and ridiculous. If there are no further retention programs then I would like my cancellation fees waived and I will be satisfied with the company response, but certainly not with my customer experience.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Per Verizon records on 02/*/18 the final bill was adjusted. Customer now has a zero balance.
The customer advised that he was being billed for more than he was quoted. The customer was quoted a monthly bill of approximately $181.56.On 7/**/16 total of $30 in credit was provided for 12 months to correct the billing. We issued an additional $79.72 in credit to correct the 7/*/16 and...
8/*/16 bills. The customer is satisfied.
Upon receipt of the complaint, an acknowledgement email was sent to the customer on December **, 2017. The issue was referred to the appropriate department to review and investigate. Our records show an order was placed on line and a Service Order Confirmation was emailed to the customer showing the...
estimated monthly rate, the discounts, and expiration dates. After submitting the order, the customer took a screen shot of it before receiving the confirmation email which he sent to the representative. It was confirmed we received the email showing the monthly rate. We have a follow up to manually add the additional 12 months for 2019 in December 2018. An apology email was sent to the customer on January **, 2018, advising of the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am not sure why Verizon thinks it can tell me that I must change my address when my drivers license verifies primarily my identity. In fact, I have never been asked before this insult (and now injury) occurred, to provide my NYS Drivers License to verify my address. The bills I provided from many years ago established my address. Why is Verizon refusing to acknowledge their error and remove this noxious item from my credit history??
Sincerely,
[redacted]
Subsequent to receipt of the complaint, I reviewed the customer’s account and found that the customer was being billed for long-distance toll calls via [redacted]., noted at USBI on the customer’s bill. I was unsuccessful in reaching [redacted] but advised her via a voicemail that I...
was investigating the customer’s concern. At my request, our billing department was able to successfully issue a recourse adjustment of $970.26 on the account. I spoke to [redacted] April **, 2017 and relayed this information. I explained that these charges are being removed from Verizon’s billing and sent back to [redacted]. However, I cautioned [redacted] that [redacted]. reserves the right to independently pursue her for these charges. However, they have been removed from her Verizon account. Our billing department confirmed that the customer’s regional and long-distance toll providers were changed to [redacted]. At my request, a billing consultant contacted the customers to confirm changing their regional and long-distance toll providers back to Verizon and Verizon Long Distance, respectively, via service order, [redacted]. The customer was required to go through the Third-Party Verification process. A regional and long-distance freeze was also added to the account which prevents the service carriers from being changed via a electronic order. Finally, the consultant advised the customers that she would follow up the June 2017 bill to ensure no residual charge billed from [redacted]. Because the customer’s regional and long-distance toll carriers was slammed by [redacted]., the nonrecurring carrier change charges associated with the changes back to Verizon were waived.
I am rejecting this response because:
To...
Whom it May Concern, the enclosed attachment will show despite company's assertion account is closed the online page reflects current available spending credit. I wish account to be currently closed with NEW closure letter sent & reported to all credit bureaus. Sincerely, [redacted] ____________________________________________________________ The Unusual Link Between Alzheimer's and Coconut Oil (Watch) Memory Repair Protocol http://thirdpartyoffers.juno.com/TGL3131/5a399c7fbd9841c7e2052st04vuc
CONFIDENTIAL COMMUNICATION [redacted] Jessup, Pennsylvania 18434-1833 May 4,...
2017 Revdex.com Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding a Haband order. Ms. [redacted] states that she purchased a pair of shoes on April 13, 2017 and she received a confirmation email that she would get tracking information once it was available. She is unable to view the order status online. She further states that she contacted Haband and has not received a response. Our records confirm that Ms. [redacted] placed an internet order on April 13, 2017 for a pair of Comfort-well® by Beacon® Stretch-n-Form Pumps for $21.99 and free shipping. The order was shipped on April 19, 2017 via UPS Sure Post with the tracking number [redacted] and was delivered by the local post office on April 25, 2017. The USPS tracking number is [redacted]. We received an email from Ms. [redacted] on Saturday, April 29, 2017 with a request to check the status of her order. Since our customer service department is closed on weekends, a response was sent to Ms. [redacted] on the next business day, Monday, May 1, 2017. I called Ms. [redacted] on May 4, 2017 and she was not available to take the call. I spoke with her daughter who answered the phone asked what the call was in regard to. She stated that she filed the complaint for Ms. [redacted] and that she received the order. If Ms. [redacted] has any further questions or concerns, she may contact Customer Service at ###-###-#### between 9 am- 9 pm (EST), Monday – Friday. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.