Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Their response doesn't resolve my problems with their service For over a year they have been promising FIOS service very shortly and note that they don't give a date of service.Their lack of reliable service is not acceptable and I am having to switch to a more expensive provider as I need the phone to work reliably in an emergency which it didn't last month when I needed to call 911 for an ambulance and the phone service didn't work.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am not sure why Verizon thinks it can tell me that I must change my address when my drivers license verifies primarily my identity. In fact, I have never been asked before this insult (and now injury) occurred, to provide my NYS Drivers License to verify my address. The bills I provided from many years ago established my address. Why is Verizon refusing to acknowledge their error and remove this noxious item from my credit history??
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On July ** we ordered Verizon service. We've had nothing but problems since that time. Verizon did not...
timely transfer our phone numbers so we lost phone service at my law office for about five days. I previously filed a complaint and withdrew it once we got our dial tone back but we still continue to have problems with Verizon service. Verizon service promise to have our caller ID reflected on all outgoing lines and the still has not happened. Verizon was supposed to fix this problem on August * and my staff continues to waste time calling clients from unrecognizable phone numbers resulting in many hours of lost productivity. Verizon has been unresponsive in fixing this problem. Deliver services as promised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
On November **, 2015, our billing representative spoke with
[redacted] and confirmed she should be getting the $350.00 gift card. Our representative issued an order
[redacted] and advised the customer she would receive the card in 90 days. Our representative will follow up on...
January
**, 2015 to confirm the card is being processed. [redacted] is okay with receiving the gift
card in 90 days and thanked our representative for their assistance.
A customer service representative contacted the customer and advised that she does have the enhanced but with the speed of 1-3mbps. She does not qualify for the 3-7mbps and is not being billed for that speed. The representative also advised that if we downgrade her, the speed...
would be from 512k-1m so she would not recommend decreasing the speed for this reason. The customer agrees and asks that the speed stay the same. The representative issued a $15 credit for 12 months due to her issues.
Initial Business Response /* (1000, 5, 2015/08/13) */
CONFIDENTIAL COMMUNICATION
August 13, 2015
Revdex.com of Minnesota #[redacted]
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Mr. [redacted]...
[redacted]
Case #: [redacted]
Dear Ms. [redacted],
We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his wife's WebBank/Fingerhut account.
In Mr. [redacted]'s complaint, he states that he is receiving collection calls on his deceased wife's Fingerhut account. Mr. [redacted] further states that he had faxed a death certificate on February 7, 2014 and February 20, 2014. Mr. [redacted] indicates he was advised that his wife had SafeLine on her account that would have paid the account in full. Recently, Mr. [redacted] received a letter from a third party collections agency regarding this account. Mr. [redacted]'s desired resolution is cease all collection activity along with a written apology.
Our records indicate, faxed correspondence was received from Mr. [redacted] on February 10, 2014 which was illegible so Fingerhut was unable to process the information.
A member of the Executive Care Team made verbal contact with Mr. [redacted] on August 12, 2015 requesting a copy of the death certificate for additional research.
Mr. [redacted] agreed to e-mail a copy of the death certificate so we can initiate our investigation.
If Mr. [redacted] has any further questions or concerns, he may contact the Executive Care Team [redacted], Monday through Friday 8:00am to 4:30pm Central Standard Time.
We sincerely apologize for any inconvenience this matter may caused.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sjj
Verizon's position remains the same. The Early Termination Fee will not be waived. The change was shown on [redacted] invoice, and he also sent an email confirming the addition of the new term.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I cannot understand why loyal customers who stick with Verizon pay far more than new customers. The representative I spoke with was rude, as most verizon customer service reps are. Verizon offer reasonable pricing initially and then when locked into a contract pull the discounts making it affordable. It is deceptive and despicable business practices. There appears to be no policy on what can be offered and when and those determiantions are made by individual "retention reps". These decisions are arbitrary and ridiculous. If there are no further retention programs then I would like my cancellation fees waived and I will be satisfied with the company response, but certainly not with my customer experience.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION
March 17, 2016
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #: [redacted]
Dear Ms. [redacted],
I am writing in response to an...
inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account.
Mr. [redacted] states that he closed his WeBank/Fingerhut in August 2015, but is still being charged interest. Mr. [redacted] requests that his account be closed so that no further fees accrue. Additionally, he disputes the debt owed and asks that it be credited.
According to our records, an application for credit was processed online May 30, 2014. The name and address on the application is the same one provided when contacting us regarding this issue.
The first order was placed on June 9, 2014 for a Skechers Men's Brice - Oden Low Boot. The merchandise was shipped by UPS to the address provided on the application.
According to our records, Mr. [redacted] purchased $1,775.39 in merchandise between May 25, 2015 and June 28, 2015. Three of the orders were purchased with deferred billing. When the deferred billing on the purchases expired, the minimum due increased from $29.99 a month to 5% of the balance which was reflected on Mr. [redacted]'s monthly statements.
Based on Mr. [redacted]'s previous request, his account was closed on August 21, 2015. Any outstanding balance will continue to accrue interest and Mr. [redacted] may be assessed late fees and his account is still subject to the original terms and conditions of the agreement.
According to our records, monthly payments were received and processed on time until September 2015. No payments were recevied in September, October or November 2015.
When a payment is not received by the due date, the minimum monthly payment amount due the next month will be higher and will continue to be higher until the correct minimum amount due is received. Additionally, we may charge a late fee and interest charges will accrue on the balance owed. Our Payment Department may phone our customers with payment reminders when a payment is not received by the due date.
On November 23, 2015 Mr. [redacted] agreed to a nine month reduced payment plan for $65.00 a month starting on December 2, 2015 with reduced interest (14.9%) and no late fees.
According to our records, Mr. [redacted] made three payments for $65.00 on December 2, 2015, January 3, 2016 and February 2, 2016. The balance on the account went from $2,609.63 on November 22, 2015 to $2,508.88 as of March 17, 2016.
No payment was received for March 2, 2016 as the scheduled payment was declined by Mr. [redacted]'s bank. The remaining scheduled payments were disabled.
Mr. [redacted] may contact our Billing Department at [redacted] to reschedule the remaining payments for the payment plan. Their hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Standard Time.
An account review on March 16, 2016, confirmed that Equifax, Experian and Trans Union are reporting Mr. [redacted]'s account accurately as "closed at customer's request" and "Paying under a Partial Payment agreement." The delinquencies for October, November and December 2015 and January and February 2016 are accurate.
We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted]'s Welcome Packet. It states:
"If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies."
Conversely, accounts that are in good standing will be reported as well.
Per Mr. [redacted]'s request, we have revoked consent to call on the phone numbers currently associated with his account ([redacted]). If Mr. [redacted] would like to cease all further communication regarding his account, he may request that a Cease and Desist be placed on his account.
If Mr. [redacted] wishes to cease further communication on the account, a written cease and desist request may be faxed to [redacted] or mailed to [redacted], St. Cloud, MN, 56303. Mr. [redacted] may also contact our Billing Department at [redacted].
Please note, if a cease and desist status is placed on Mr. [redacted]'s account, no further call attempts will be made or written communication sent, unless notified in writing rescinding the cease and desist. A monthly statement will continue to be mailed.
Instructions for filing a formal billing dispute are on the back of Mr. [redacted]'s monthly billing statement.
Thank you for the opportunity to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/lg
I am rejecting this response because:The bank has stated that nothing has changed with account numbers at all. These derogatory remarks must be corrected.
The customer advised that he was being billed for more than he was quoted. The customer was quoted a monthly bill of approximately $181.56.On 7/**/16 total of $30 in credit was provided for 12 months to correct the billing. We issued an additional $79.72 in credit to correct the 7/*/16 and...
Whom it May Concern, the enclosed attachment will show despite company's assertion account is closed the online page reflects current available spending credit. I wish account to be currently closed with NEW closure letter sent & reported to all credit bureaus. Sincerely, [redacted] ____________________________________________________________ The Unusual Link Between Alzheimer's and Coconut Oil (Watch) Memory Repair Protocol http://thirdpartyoffers.juno.com/TGL3131/5a399c7fbd9841c7e2052st04vuc
Initial Business Response /* (1000, 8, 2015/08/13) */
CONFIDENTIAL COMMUNICATION
August 13, 2015
#[redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted], [redacted]
I am writing in response to the inquiry...
we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Our records indicate Ms. [redacted]'s first billing statement was printed on February 7, 2015. The minimum payment of $20.00 was due by March 3, 2015. A payment of $33.89 was received on February 27, 2015. On March 7, 2015 Ms. [redacted]'s billing statement cycled and a new statement was sent. The minimum payment of $20.00 was due by April 3, 2015. A payment of $25.00 was received on March 13, 2015. On April 7, 2015 when Ms. [redacted]'s statement cycled again, the minimum payment due by May 3, 2015 was $20.00. A payment was received of $25.82 on April 10, 2015 and $1.00 on April 27, 2015. On May 7, 2015 the statement cycled and a minimum payment of $20.00 was due by June 3, 2015. A payment was received on June 4, 2015 of $30.00. This payment was received after the due date listed and a late fee of $20.00 was assessed to her account per the terms and conditions she agreed to at the time the account was opened.
On June 7, 2015 a statement printed and the minimum payment of $20.00 was due by July 3, 2015. On June 15, 2015, Ms. [redacted] contacted us and requested to change the due date on her account. The due date was changed per her request to the 11th of each month and took effect on her July 15, 2015 billing statement due by August 11, 2015. She also requested the late fee of $20.00 to be credited. The agent credited the late fee which is reflected on the billing statement that printed on July 15, 2015.
A payment of $30.00 was received on July 5, 2015. This payment was also received after the due date listed which resulted in an additional late fee being assessed to the account. Due to a late fee being credited on June 15, 2015 no further late fees will be credited.
Our records show no promotion code was entered at the time the order was placed on our website. As a one time courtesy, we have credited $10.00 to Ms. [redacted]'s account. The credit will appear on a future statement.
Thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/bw
Initial Consumer Rebuttal /* (3000, 10, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with their stateent. If any of this were true why was I not charged a late fee for my payment on March 13th or April 10th? PNC Bank issured a check to be received by June 2nd. I was told by Gettington they received my July payment on the 4th, now they are saying it was received on the 5th. July 4th is a holiday and the 5th was a Sunday. No mail was deliveed on either day. Gettington receivd my payment on July 2nd according to PNC Bank.I want my account credited for the bogus late fee charge of $20.00
Final Business Response /* (4000, 12, 2015/08/24) */
CONFIDENTIAL COMMUNICATION
August 24, 2015
#XXXXXXXXXX
Revdex.com of Minnesota
Attn: [redacted]
[redacted] S [redacted]
[redacted] XXXXX
Re: Case # [redacted], [redacted]
I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Ms. [redacted]'s monthly billing statement dated March 7, 2015, indicated a minimum payment of $20.00 due by April 3, 2015. As Ms. [redacted] states, we received a payment of $25.00 on March 13, 2015, which is prior to the April 3, 2015 due date, therefore Ms. [redacted] did not incur a late fee.
Ms. [redacted]'s monthly billing statement dated April 7, 2015, indicated a minimum payment of $20.00 due by May 3, 2015. As Ms. [redacted] states, we received a payment of $25.82 on April 10, 2015, which is prior to the May 3, 2015 due date, therefore Ms. [redacted] did not incur a late fee.
As previously stated, further credits will not be issued. Ms. [redacted]'s monthly billing statement dated August 15, 2015, indicates a balance of $20.80 with a minimum payment of $20.00 due by September 11, 2015.
Thank you for allowing us to explain and assist.
Sincerely,
[redacted]
[redacted]
VF/ca
Subsequent to receipt of the complaint, I reviewed the customer’s account and found that the customer was being billed for long-distance toll calls via [redacted]., noted at USBI on the customer’s bill. I was unsuccessful in reaching [redacted] but advised her via a voicemail that I...
was investigating the customer’s concern. At my request, our billing department was able to successfully issue a recourse adjustment of $970.26 on the account. I spoke to [redacted] April **, 2017 and relayed this information. I explained that these charges are being removed from Verizon’s billing and sent back to [redacted]. However, I cautioned [redacted] that [redacted]. reserves the right to independently pursue her for these charges. However, they have been removed from her Verizon account. Our billing department confirmed that the customer’s regional and long-distance toll providers were changed to [redacted]. At my request, a billing consultant contacted the customers to confirm changing their regional and long-distance toll providers back to Verizon and Verizon Long Distance, respectively, via service order, [redacted]. The customer was required to go through the Third-Party Verification process. A regional and long-distance freeze was also added to the account which prevents the service carriers from being changed via a electronic order. Finally, the consultant advised the customers that she would follow up the June 2017 bill to ensure no residual charge billed from [redacted]. Because the customer’s regional and long-distance toll carriers was slammed by [redacted]., the nonrecurring carrier change charges associated with the changes back to Verizon were waived.
On 9/**/16, a Verizon representative reviewed the account with the customer and explained the bills in detail. Charges totaling $1,092.52 for unreturned equipment was issued as credit to the account and reflects on the 5/**/16 bill. Credits were issued on 9/6 for $82.44 as customer advised they did not move to their new location until 4/1. On 9/**/16, a credit was issued totaling l $90.08 for the activation fee. The representative also advised our records show the balance as of 8/**/16 is $959.67 and is correct. Verizon’s Financial services has attempted to contact the customer with no success. Financial services have provided their contact information via voicemail and [redacted].
A Specialist spoke with the customer on Tuesday, November [redacted] to discuss her bill. The customer advised she couldn’t speak then and asked to be called back after 6:00. The Specialist reached out to the customer on Tuesday, November [redacted] at 6:48pm, Wednesday, November [redacted] at 6:22pm and...
Tuesday, November [redacted] at 6:48pm each time she left her contact information. A Call Me Letter was sent on Wednesday, November 16th to the customer. According to our records, the Spanish programming and the Tech support was add to the account via an online order on September [redacted]. The customer bill date is the [redacted] of each month with a pay by date of the [redacted] the following month. Our records show that payments are being made after the [redacted] so this would result in a $5.00 late payment charge. The payments would need to be received by the [redacted] of each month to avoid the late fee.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate your bringing this matter to our attention. Research shows service order [redacted] completed 08/**/15 establishing service on Vacation. Records show on 10/**/15 service order [redacted]...
completed 10/**/15 disconnecting service for non-payment. Research determined [redacted] previously established payment arrangements with Verizon Financials. Additional research determined the payment arrangement was not upheld, which resulted in the disconnection of service. Once the balance has been brought to zero [redacted] would need to re-apply for service. A Verizon representative spoke with [redacted] who indicated satisfaction with the resolution. We trust this information will assist you in closing this complaint. If you have any questions regarding this matter, please do not hesitate to contact me at */###-###-####. Thank you, Amy B. Verizon Executive Customer Relations **###-###-####
Revdex.com:
I have been contacted by Verizon.And the issue regarding my service for home phone and internet have been resolved by Verizon.All is working now.Thank you for your assistance in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Their response doesn't resolve my problems with their service For over a year they have been promising FIOS service very shortly and note that they don't give a date of service.Their lack of reliable service is not acceptable and I am having to switch to a more expensive provider as I need the phone to work reliably in an emergency which it didn't last month when I needed to call 911 for an ambulance and the phone service didn't work.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am not sure why Verizon thinks it can tell me that I must change my address when my drivers license verifies primarily my identity. In fact, I have never been asked before this insult (and now injury) occurred, to provide my NYS Drivers License to verify my address. The bills I provided from many years ago established my address. Why is Verizon refusing to acknowledge their error and remove this noxious item from my credit history??
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On July ** we ordered Verizon service. We've had nothing but problems since that time. Verizon did not...
timely transfer our phone numbers so we lost phone service at my law office for about five days. I previously filed a complaint and withdrew it once we got our dial tone back but we still continue to have problems with Verizon service. Verizon service promise to have our caller ID reflected on all outgoing lines and the still has not happened. Verizon was supposed to fix this problem on August * and my staff continues to waste time calling clients from unrecognizable phone numbers resulting in many hours of lost productivity. Verizon has been unresponsive in fixing this problem. Deliver services as promised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
On November **, 2015, our billing representative spoke with
[redacted] and confirmed she should be getting the $350.00 gift card. Our representative issued an order
[redacted] and advised the customer she would receive the card in 90 days. Our representative will follow up on...
January
**, 2015 to confirm the card is being processed. [redacted] is okay with receiving the gift
card in 90 days and thanked our representative for their assistance.
A customer service representative contacted the customer and advised that she does have the enhanced but with the speed of 1-3mbps. She does not qualify for the 3-7mbps and is not being billed for that speed. The representative also advised that if we downgrade her, the speed...
would be from 512k-1m so she would not recommend decreasing the speed for this reason. The customer agrees and asks that the speed stay the same. The representative issued a $15 credit for 12 months due to her issues.
Initial Business Response /* (1000, 5, 2015/08/13) */
CONFIDENTIAL COMMUNICATION
August 13, 2015
Revdex.com of Minnesota #[redacted]
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Mr. [redacted]...
[redacted]
Case #: [redacted]
Dear Ms. [redacted],
We are writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his wife's WebBank/Fingerhut account.
In Mr. [redacted]'s complaint, he states that he is receiving collection calls on his deceased wife's Fingerhut account. Mr. [redacted] further states that he had faxed a death certificate on February 7, 2014 and February 20, 2014. Mr. [redacted] indicates he was advised that his wife had SafeLine on her account that would have paid the account in full. Recently, Mr. [redacted] received a letter from a third party collections agency regarding this account. Mr. [redacted]'s desired resolution is cease all collection activity along with a written apology.
Our records indicate, faxed correspondence was received from Mr. [redacted] on February 10, 2014 which was illegible so Fingerhut was unable to process the information.
A member of the Executive Care Team made verbal contact with Mr. [redacted] on August 12, 2015 requesting a copy of the death certificate for additional research.
Mr. [redacted] agreed to e-mail a copy of the death certificate so we can initiate our investigation.
If Mr. [redacted] has any further questions or concerns, he may contact the Executive Care Team [redacted], Monday through Friday 8:00am to 4:30pm Central Standard Time.
We sincerely apologize for any inconvenience this matter may caused.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sjj
The customer can also get more information at [redacted].
Verizon's position remains the same. The Early Termination Fee will not be waived. The change was shown on [redacted] invoice, and he also sent an email confirming the addition of the new term.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I cannot understand why loyal customers who stick with Verizon pay far more than new customers. The representative I spoke with was rude, as most verizon customer service reps are. Verizon offer reasonable pricing initially and then when locked into a contract pull the discounts making it affordable. It is deceptive and despicable business practices. There appears to be no policy on what can be offered and when and those determiantions are made by individual "retention reps". These decisions are arbitrary and ridiculous. If there are no further retention programs then I would like my cancellation fees waived and I will be satisfied with the company response, but certainly not with my customer experience.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION
March 17, 2016
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #: [redacted]
Dear Ms. [redacted],
I am writing in response to an...
inquiry received from your office on behalf of Mr. [redacted] regarding his WebBank/Fingerhut Credit Account.
Mr. [redacted] states that he closed his WeBank/Fingerhut in August 2015, but is still being charged interest. Mr. [redacted] requests that his account be closed so that no further fees accrue. Additionally, he disputes the debt owed and asks that it be credited.
According to our records, an application for credit was processed online May 30, 2014. The name and address on the application is the same one provided when contacting us regarding this issue.
The first order was placed on June 9, 2014 for a Skechers Men's Brice - Oden Low Boot. The merchandise was shipped by UPS to the address provided on the application.
According to our records, Mr. [redacted] purchased $1,775.39 in merchandise between May 25, 2015 and June 28, 2015. Three of the orders were purchased with deferred billing. When the deferred billing on the purchases expired, the minimum due increased from $29.99 a month to 5% of the balance which was reflected on Mr. [redacted]'s monthly statements.
Based on Mr. [redacted]'s previous request, his account was closed on August 21, 2015. Any outstanding balance will continue to accrue interest and Mr. [redacted] may be assessed late fees and his account is still subject to the original terms and conditions of the agreement.
According to our records, monthly payments were received and processed on time until September 2015. No payments were recevied in September, October or November 2015.
When a payment is not received by the due date, the minimum monthly payment amount due the next month will be higher and will continue to be higher until the correct minimum amount due is received. Additionally, we may charge a late fee and interest charges will accrue on the balance owed. Our Payment Department may phone our customers with payment reminders when a payment is not received by the due date.
On November 23, 2015 Mr. [redacted] agreed to a nine month reduced payment plan for $65.00 a month starting on December 2, 2015 with reduced interest (14.9%) and no late fees.
According to our records, Mr. [redacted] made three payments for $65.00 on December 2, 2015, January 3, 2016 and February 2, 2016. The balance on the account went from $2,609.63 on November 22, 2015 to $2,508.88 as of March 17, 2016.
No payment was received for March 2, 2016 as the scheduled payment was declined by Mr. [redacted]'s bank. The remaining scheduled payments were disabled.
Mr. [redacted] may contact our Billing Department at [redacted] to reschedule the remaining payments for the payment plan. Their hours are 7:00am to 9:00pm Monday through Thursday; 7:00am to 6:00pm Friday; and 7:00am to noon Saturday Central Standard Time.
An account review on March 16, 2016, confirmed that Equifax, Experian and Trans Union are reporting Mr. [redacted]'s account accurately as "closed at customer's request" and "Paying under a Partial Payment agreement." The delinquencies for October, November and December 2015 and January and February 2016 are accurate.
We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Mr. [redacted]'s Welcome Packet. It states:
"If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies."
Conversely, accounts that are in good standing will be reported as well.
Per Mr. [redacted]'s request, we have revoked consent to call on the phone numbers currently associated with his account ([redacted]). If Mr. [redacted] would like to cease all further communication regarding his account, he may request that a Cease and Desist be placed on his account.
If Mr. [redacted] wishes to cease further communication on the account, a written cease and desist request may be faxed to [redacted] or mailed to [redacted], St. Cloud, MN, 56303. Mr. [redacted] may also contact our Billing Department at [redacted].
Please note, if a cease and desist status is placed on Mr. [redacted]'s account, no further call attempts will be made or written communication sent, unless notified in writing rescinding the cease and desist. A monthly statement will continue to be mailed.
Instructions for filing a formal billing dispute are on the back of Mr. [redacted]'s monthly billing statement.
Thank you for the opportunity to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/lg
I am rejecting this response because:The bank has stated that nothing has changed with account numbers at all. These derogatory remarks must be corrected.
The customer advised that he was being billed for more than he was quoted. The customer was quoted a monthly bill of approximately $181.56.On 7/**/16 total of $30 in credit was provided for 12 months to correct the billing. We issued an additional $79.72 in credit to correct the 7/*/16 and...
8/*/16 bills. The customer is satisfied.
I am rejecting this response because:
To...
Whom it May Concern, the enclosed attachment will show despite company's assertion account is closed the online page reflects current available spending credit. I wish account to be currently closed with NEW closure letter sent & reported to all credit bureaus. Sincerely, [redacted] ____________________________________________________________ The Unusual Link Between Alzheimer's and Coconut Oil (Watch) Memory Repair Protocol http://thirdpartyoffers.juno.com/TGL3131/5a399c7fbd9841c7e2052st04vuc
Initial Business Response /* (1000, 8, 2015/08/13) */
CONFIDENTIAL COMMUNICATION
August 13, 2015
#[redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted], [redacted]
I am writing in response to the inquiry...
we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Our records indicate Ms. [redacted]'s first billing statement was printed on February 7, 2015. The minimum payment of $20.00 was due by March 3, 2015. A payment of $33.89 was received on February 27, 2015. On March 7, 2015 Ms. [redacted]'s billing statement cycled and a new statement was sent. The minimum payment of $20.00 was due by April 3, 2015. A payment of $25.00 was received on March 13, 2015. On April 7, 2015 when Ms. [redacted]'s statement cycled again, the minimum payment due by May 3, 2015 was $20.00. A payment was received of $25.82 on April 10, 2015 and $1.00 on April 27, 2015. On May 7, 2015 the statement cycled and a minimum payment of $20.00 was due by June 3, 2015. A payment was received on June 4, 2015 of $30.00. This payment was received after the due date listed and a late fee of $20.00 was assessed to her account per the terms and conditions she agreed to at the time the account was opened.
On June 7, 2015 a statement printed and the minimum payment of $20.00 was due by July 3, 2015. On June 15, 2015, Ms. [redacted] contacted us and requested to change the due date on her account. The due date was changed per her request to the 11th of each month and took effect on her July 15, 2015 billing statement due by August 11, 2015. She also requested the late fee of $20.00 to be credited. The agent credited the late fee which is reflected on the billing statement that printed on July 15, 2015.
A payment of $30.00 was received on July 5, 2015. This payment was also received after the due date listed which resulted in an additional late fee being assessed to the account. Due to a late fee being credited on June 15, 2015 no further late fees will be credited.
Our records show no promotion code was entered at the time the order was placed on our website. As a one time courtesy, we have credited $10.00 to Ms. [redacted]'s account. The credit will appear on a future statement.
Thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/bw
Initial Consumer Rebuttal /* (3000, 10, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with their stateent. If any of this were true why was I not charged a late fee for my payment on March 13th or April 10th? PNC Bank issured a check to be received by June 2nd. I was told by Gettington they received my July payment on the 4th, now they are saying it was received on the 5th. July 4th is a holiday and the 5th was a Sunday. No mail was deliveed on either day. Gettington receivd my payment on July 2nd according to PNC Bank.I want my account credited for the bogus late fee charge of $20.00
Final Business Response /* (4000, 12, 2015/08/24) */
CONFIDENTIAL COMMUNICATION
August 24, 2015
#XXXXXXXXXX
Revdex.com of Minnesota
Attn: [redacted]
[redacted] S [redacted]
[redacted] XXXXX
Re: Case # [redacted], [redacted]
I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Ms. [redacted]'s monthly billing statement dated March 7, 2015, indicated a minimum payment of $20.00 due by April 3, 2015. As Ms. [redacted] states, we received a payment of $25.00 on March 13, 2015, which is prior to the April 3, 2015 due date, therefore Ms. [redacted] did not incur a late fee.
Ms. [redacted]'s monthly billing statement dated April 7, 2015, indicated a minimum payment of $20.00 due by May 3, 2015. As Ms. [redacted] states, we received a payment of $25.82 on April 10, 2015, which is prior to the May 3, 2015 due date, therefore Ms. [redacted] did not incur a late fee.
As previously stated, further credits will not be issued. Ms. [redacted]'s monthly billing statement dated August 15, 2015, indicates a balance of $20.80 with a minimum payment of $20.00 due by September 11, 2015.
Thank you for allowing us to explain and assist.
Sincerely,
[redacted]
[redacted]
VF/ca
Subsequent to receipt of the complaint, I reviewed the customer’s account and found that the customer was being billed for long-distance toll calls via [redacted]., noted at USBI on the customer’s bill. I was unsuccessful in reaching [redacted] but advised her via a voicemail that I...
was investigating the customer’s concern. At my request, our billing department was able to successfully issue a recourse adjustment of $970.26 on the account. I spoke to [redacted] April **, 2017 and relayed this information. I explained that these charges are being removed from Verizon’s billing and sent back to [redacted]. However, I cautioned [redacted] that [redacted]. reserves the right to independently pursue her for these charges. However, they have been removed from her Verizon account. Our billing department confirmed that the customer’s regional and long-distance toll providers were changed to [redacted]. At my request, a billing consultant contacted the customers to confirm changing their regional and long-distance toll providers back to Verizon and Verizon Long Distance, respectively, via service order, [redacted]. The customer was required to go through the Third-Party Verification process. A regional and long-distance freeze was also added to the account which prevents the service carriers from being changed via a electronic order. Finally, the consultant advised the customers that she would follow up the June 2017 bill to ensure no residual charge billed from [redacted]. Because the customer’s regional and long-distance toll carriers was slammed by [redacted]., the nonrecurring carrier change charges associated with the changes back to Verizon were waived.
On 9/**/16, a Verizon representative reviewed the account with the customer and explained the bills in detail. Charges totaling $1,092.52 for unreturned equipment was issued as credit to the account and reflects on the 5/**/16 bill. Credits were issued on 9/6 for $82.44 as customer advised they did not move to their new location until 4/1. On 9/**/16, a credit was issued totaling l $90.08 for the activation fee. The representative also advised our records show the balance as of 8/**/16 is $959.67 and is correct. Verizon’s Financial services has attempted to contact the customer with no success. Financial services have provided their contact information via voicemail and [redacted].
A Specialist spoke with the customer on Tuesday, November [redacted] to discuss her bill. The customer advised she couldn’t speak then and asked to be called back after 6:00. The Specialist reached out to the customer on Tuesday, November [redacted] at 6:48pm, Wednesday, November [redacted] at 6:22pm and...
Tuesday, November [redacted] at 6:48pm each time she left her contact information. A Call Me Letter was sent on Wednesday, November 16th to the customer. According to our records, the Spanish programming and the Tech support was add to the account via an online order on September [redacted]. The customer bill date is the [redacted] of each month with a pay by date of the [redacted] the following month. Our records show that payments are being made after the [redacted] so this would result in a $5.00 late payment charge. The payments would need to be received by the [redacted] of each month to avoid the late fee.
Per Verizon records on 02/*/18 the final bill was adjusted. Customer now has a zero balance.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate your bringing this matter to our attention. Research shows service order [redacted] completed 08/**/15 establishing service on Vacation. Records show on 10/**/15 service order [redacted]...
completed 10/**/15 disconnecting service for non-payment. Research determined [redacted] previously established payment arrangements with Verizon Financials. Additional research determined the payment arrangement was not upheld, which resulted in the disconnection of service. Once the balance has been brought to zero [redacted] would need to re-apply for service. A Verizon representative spoke with [redacted] who indicated satisfaction with the resolution. We trust this information will assist you in closing this complaint. If you have any questions regarding this matter, please do not hesitate to contact me at */###-###-####. Thank you, Amy B. Verizon Executive Customer Relations **###-###-####
Revdex.com:
I have been contacted by Verizon.And the issue regarding my service for home phone and internet have been resolved by Verizon.All is working now.Thank you for your assistance in this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]