Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for all your help in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received the funds yet. Verizon is systematically lying to their customers and have proven that their words have no bearing on their actions. Representative set rude precedence by interrupting me while answering a question he asked. I will consider this matter resolved when Verizon disperses their funds.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2016/02/05) */
CONFIDENTIAL COMMUNICATION
February 5, 2016
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #:...
[redacted]
Dear Ms. [redacted],
I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Credit Account.
Ms. [redacted] states that she has been paying $50.00 a month on her WebBank/Fingerhut bill and Fingerhut is now requesting a minimum payment of $70.00 a month that she cannot afford. Ms. [redacted] states that she spent three hours on the phone trying to resolve this issue, but no one would help her. Ms. [redacted] is requesting to have all late fees credited, to have a due date of the 28th each month and to make $50.00 a month payments without incurring additional late fees.
The WebBank/Fingerhut credit account ending in 1794 was opened on October 16, 2012 when an order was processed online for three twin sheet sets, three 17x17 pillows and a twin comforter set.
According to our records, Ms. [redacted] began to miss monthly payments and make payments for less than the minimum due in May 2014.
Please understand that when a payment is not received, or is received for less than the minimum due, late fees and interest charges accrue in accordance with the terms and conditions Ms. [redacted] agreed to upon opening this account
Between June 16, 2014 and September 11, 2014, $703.39 in merchandise was ordered, which caused the minimum due to increase from $59.99 due by May 6, 2014 to $75.60 due by October 6, 2014.
On February 18, 2015, Ms. [redacted]'s account met the qualifications for a reduced payment program, so Ms. [redacted] was agreed to a nine month reduced payment plan for $50.00 a month. During the program, the account was not charged late fees and received a reduced interest rate of 14.9%.
On January 5, 2016, Ms. [redacted] account reverted back to the original contractual terms, and is now closed to future purchases.
The current balance on Ms. [redacted]'s account is $1,255.76 with a minimum payment of $70.53 due by February 13, 2016.
Upon a thorough review of Mrs. [redacted]'s account, it was discovered that on July 23, 2015, Ms. [redacted] contacted Fingerhut to provide a new debit card and set up recurring payments.
Unfortunately, the previous scheduled payments were not deleted and Ms. [redacted] incurred three return payment fees for $26.00 each. A credit for $78.00 was issued to Ms. [redacted]'s account on February 4, 2016.
The $27.00 late fee incurred on January 13, 2016 was also credited to Ms. [redacted]'s account as a courtesy on January 29, 2016.
According to a call recording on January 28, 2016, Ms. [redacted] was advised that the available due dates were between the 1st and 27th each month. Since Ms. [redacted] is requesting a due date of the 28th, we are unable to honor her request.
If Ms. [redacted] still wishes to change her due date from the 13th, she may contact Customer Service at 1-800-208-2500. Please note that the due date can only be changed when the account is current.
Based on the available call recordings, all representatives and supervisors were respectful and professional in their conversations with Ms. [redacted].
Fingerhut's goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of your expectations.
Sincerely,
Kari [redacted]
Executive Care Team
KD/lg
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I would like for Verizon to show proof of this account that I owe and the address it was affiliated with. I also paid Verizon back some years ago in 2010 on a account before I bought my house which was in 2012. I only had one account, I would like to see proof of this accusation and want it off my credit report. How do they pop up with this erroneous account from nowhere. What address is this account affiliated with?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION March 14, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s inquiry, he states that Fingerhut is refusing to close his account. Mr. [redacted] also states that he completed a claim with SafeLine Insurance Program due to his hours being cut down to only 4 days a month but was denied after filing appropriate papers to SafeLine. Mr. [redacted]’s desired resolution is to close his account, remove the credit line increase on his account and return the merchandise that was purchased. Upon review of Mr. [redacted]’s account we find that on February 27, 2017 we received written documentation requesting that his account closed which was processed on the same day. His account was marked ‘Closed – Customer Request’. As Mr. [redacted]’s account is closed, no new purchases will be allowed, but he is responsible to pay the balance on the account of $1,093.49. The next scheduled payment of $219.96 is due on April 7, 2017. We encourage payments be made on time so additional late fees will not accrue. Mr. [redacted] will not be able to return the merchandise he purchased for credit as the 90 day time frame has passed, according to our return policy. Our return policy can be found on our website located at the bottom, located under “Customer Service” and in our catalogs in the Blue Pages. SafeLine Plus is a program designed to assist the customer in making their payments should the customer experience a covered event such as unemployment, disability, a major life event, or a change in primary residence impacting the account holder. When a benefit application is received and approved, the plan will cover the current minimum payment due on a customer’s credit account during a covered event for 1 to 12 months, depending on the benefit. For some benefit events, like death or foreclosure, SafeLine Plus will waive the entire balance as of the date of the event (up to the assigned credit limit) providing all conditions are met. The monthly fee for the SafeLine Plus plan is $1.19 per $100 of the total balance of the WebBank/Fingerhut Credit Account at the end of each monthly billing cycle. This fee appears on each statement when there is a balance on the account being covered by the plan; it is located in the fees section of the statement. It is the responsibility of our customers to review their billing statements each month regarding the charges and credits. If our customers feel that there is an error in billing, we can review the error with our customer at that time. In Mr. [redacted]’s inquiry he stated that he wanted the credit line increased removed, at this time we have no record of Mr. [redacted] requesting his credit limit be decreased. According to the “Terms and Conditions of a revolving account, we have the right to review for credit line increases. As stated above Mr. [redacted]’s account is now closed, he will not be receiving any further credit line increases. Our records indicate Mr. [redacted] opened his account on our website on September 29, 2016. Mr. [redacted] enrolled in SafeLine Account Protection Plan while placing a website order on November 5, 2016. Mr. [redacted] would have received the terms and conditions for his SafeLine Account Protection Plan, sent out the following day. After reviewing Mr. [redacted]’s account we show he notified us of his reduction in work hours on January 9, 2017, advising the change occurred on December 6, 2016. As the reduction was less than 20%, the claim was denied per the terms of SafeLine Plus, and he was informed on February 13, 2017. Please note that SafeLine services reviewed the documentation submitted by Mr. [redacted] and determined that it did not show a reduction in hours that meets the requirements for an approved benefit. The customer submitted a paycheck stub that does show payment, but it did not include the hours worked, nor does it show a reduction in the hours worked. Mr. [redacted]’s application indicates the hours he was working varied in nature to begin with, meaning he did not indicate he worked regularly scheduled hours. The paystubs also did not support one of the main requirements, which is that he was working in the job for 3 months preceding and that the reduction was over 30 days. Since the hours vary by nature, no hour reduction would not exist. If Mr. [redacted] has any questions about the benefit request, he may call SafeLine Services at ###-###-#### Monday – Friday, 8:00 am – 5:00 pm, Central Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg
Verizon has updated its records.Verizon has advised [redacted] that the records have been corrected.We trust this information will help to resolve [redacted]'s concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My grandmother's telephone is still not working properly. Although the device it is currently plugged into has alleviated some of the issues in that my grandmother is currently able to make outgoing phone calls, she is still unable to receive incoming calls. When you call the number, you can hear the phone ringing, however in my grandmother's apartment the phone does not ring and she will not know that anyone is calling. Additionally, I received a voicemail from Verizon stating that if we do not return the device, my grandmother could be charged $150.00 for it. When you unplug the telephone from the device and plug it into the wall jack, there is no dial tone. My grandmother is an elderly individual who does not speak any English. She needs a working telephone for emergencies and for regular day use. On her birthday earlier in January, my grandmother turned 93 years old but was unable to receive any telephone calls from her family (her children, grandchildren, and great grandchildren) wishing her a happy birthday. My grandmother needs working telephone service immediately. She has been very patient and has waited since August 2016 for Verizon to fix the problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer had Automatic Bill Pay. Printed on the bill statement. it states the date that the payment will be deducted from the customer's account. According to our records the customer spoke with a supervisor on June *, 2015 who reversed the payment and at the customer's request,...
the payment is scheduled to be deducted on June **. The customer is no longer enrolled in Auto Bill Pay. We are unable to cover any overdrafts as the customer elected to have Automatic Bill Pay. As we have been unsuccessful in our attempts to speak with the customer, an email was sent to the address provided with this complaint of the above information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Verizon sent me a confirmation e mail advising me the price would be 215.98 for months 1-24 and then increase to 237.98 for month 25-36. The price is 159.99 for triple play, 45.99 for equipment and 32.00 for premium quantum service. There is also a discount of 22.00 for 24 months. That adds up to 215.98. Verizon now states that this e mail is only an estimate. I should have read the terms of service. The email says nothing about it only being an estimate. It is very specific about Pricing and Promos for the 36 month period that I was promised price protection. They also state that premium channels are not included in the price protection evan thought they are part of my triple play package that includes premium channels. The sales person I felt with stated nothing about equipment or premium channels not being covered by 3 year price guarantee
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Upon receipt of this complaint we attempted to reach the customer on the telephone number provided and it was disconnected. We sent an email to [redacted] on 12/**/15 @ 9:25am advising that we were sending a return label and as soon as that was received in the warehouse we would...
Initial Business Response /* (1000, 5, 2015/09/03) */
CONFIDENTIAL COMMUNICATION
September 2, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Ms. [redacted]
Case...
#: [redacted]
Dear Ms. [redacted],
We are writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding a credit inquiry reflecting on her credit report.
In Ms. [redacted]'s complaint, she states that there is a fraudulent inquiry on her credit report. Ms. [redacted] further states, that she has not been able to get legal documentation to prove the inquiry is not hers. Ms. [redacted]'s desired resolution is to have the inquiry removed from her credit report immediately.
Based on our research, we were unable to locate any inquiries based on Ms. [redacted]'s personally identifiable information.
In order to locate the inquiry Ms. [redacted] is referring to, and to further investigate her claim, more information will be necessary. Please have Ms. [redacted] provide a copy of her credit report showing the inquiry .
Ms. [redacted] can contact the Fingerhut Executive Care Team with the necessary information, by mail:
Fingerhut
Attn: Executive Care Team
[redacted]
St. Cloud, MN 56303
Or fax the information to [redacted] Attention: Executive Care Team.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is an inquiry on my credit file:
WEBBANK/FINGERHUT
[redacted]
EDEN PRAIRIE, MN 55344
(800) [redacted]
Requested On: 08/05/2013
Inquiry Type: Individual
This is not mine. Please remove.
Final Business Response /* (4000, 9, 2015/09/10) */
September 10, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Ms. [redacted]
Case #: [redacted]
Dear Ms. [redacted],
We are writing in response to a second inquiry received from your office on behalf of Ms. [redacted] regarding a credit inquiry reflecting on her credit report.
In Ms. [redacted]'s response to our request, she states the date of the fraudulent inquiry on her credit report occurred on August 5, 2013. Ms. [redacted]'s desired resolution is to have the inquiry removed from her credit report immediately.
Based on our research, given the above date of August 5, 2013, we were able to locate an inquiry based on the date and Ms. [redacted]'s first and last name.
Our records indicate we received an application for credit on August 5, 2013. The application was processed via the internet. The name on the application is the same one Ms. [redacted] provided when contacting us regarding this issue. The application was denied.
As Ms. [redacted] denies authorizing the credit application matching her personally identifiable information, we referred these matters to our Credit Risk Department for further review. A copy of the application is enclosed for your reference.
As a result of their investigation, the inquiry on Ms. [redacted]'s credit report was referred to Equifax Credit Services, TransUnion L.L.C., and Experian Information Solutions, Inc. for removal; please allow 60-90 days for the information to be removed. Additionally, Ms. [redacted] 's information has been marked for our system to instantly recognize, flag, and block similar attempts in the future, should they occur.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Billing is still incorrect & inconsistent from verizon so I am concerned that I will encounter the same problem moving forward. The attached says I paid in full but with a $5 late charge??? this indicates that I still have a balace of - 42. 23 which looks like a credit but says to pay in full. Also, I lost service for 2 weeks due to problems with their switcing station - not see a credit for this though it was promised verbally on the phone during my discussion with verizon. I had taken time to try to make sense of the past billing and fully intended to handle this today or within the time frame of 30 days. The verizon representative was not very polite and was uniformed re my billing history, unaware that I was to receive $5 discount for using triple play with Directv billing. She said the overcharges were due to late charges but it wasn't. They had billed me as much as $123.00 I am still confused re the $160.00 creditThank you for your help but I don't know what to do to avoid further issues.
In response to the complaint filed Verizon records show that the company explains the policy on billing a full billing cycle for High Speed Internet cancellation in the confirmation for disconnection. In this case, the customer was “vacation” suspended and did not receive this information. The...
billing cycle was 8/**/17 to 09/23/17. Verizon has issued credit for the time from 8/**/17 thru 9/**/17 leaving a balance of $7.68. A message was left advising the customer and the company will follow up the 9/**/17 bill to ensure proper billing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved,...
however, I think it is unfair that this situation is on the customers shoulders to resolve. The companies should be able to communicate with each other. It just might be easier to switch providers.
Sincerely,
[redacted]
I am rejecting this response because:
Vi,There has also been a fingerhut credit card that was issued on the same account via a 'WEB BANK' for a credit line of 600.00 . The approval notice is dated as of 06/20/2016. The account with FINGER HUT and also its affiliate accounts should be closed and flagged as fraud. The fraud affidavit has been returned as well.
received this email. At no point did they try to contact me via mail or telephone. Which should be how ones contacted when a company has merchandise at a high value of a customers. Had they made a second attempt via by mail or a phone call I would have responded immediately. I have ordered from here before and paid off any balance I had prior to this order. I think this is as close to robbery as it can get legally and they should be ashamed of them self. The same way they can contact you via threw mail and phone repeatedly when you owe them money is what they should do in my case but of course the consumer gets nothing and the company gets their merchandise and the money. I'm disgusted and appalled that this could happen in 2018
A customer service representative contacted the customer and advised the customer that he did not qualify for the promotion that he saw online since the promotion was for new customers only. The representative informed the customer that when you go online, the details of the...
offer state that the offer is for new customers who are signing a contract and have never had the services before. The representative also advised that the flier is just an advertisement flier it is not address or account specific but sent out at random. The representative reviewed with the customer available options available to him when renewing his contract. Tthe customer did not want any of those options but preferred the pricing that was for new customers only. The representative reminded the customer that he doesn't qualify for that offer and we would not be able to provide him with that.
The customer was contacted regarding the outage. We dispatched a technician on June [redacted] who was able to resolve their concerns. A credit has been issued to the account for the loss in service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for all your help in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received the funds yet. Verizon is systematically lying to their customers and have proven that their words have no bearing on their actions. Representative set rude precedence by interrupting me while answering a question he asked. I will consider this matter resolved when Verizon disperses their funds.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2016/02/05) */
CONFIDENTIAL COMMUNICATION
February 5, 2016
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: [redacted]
Case #:...
[redacted]
Dear Ms. [redacted],
I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Credit Account.
Ms. [redacted] states that she has been paying $50.00 a month on her WebBank/Fingerhut bill and Fingerhut is now requesting a minimum payment of $70.00 a month that she cannot afford. Ms. [redacted] states that she spent three hours on the phone trying to resolve this issue, but no one would help her. Ms. [redacted] is requesting to have all late fees credited, to have a due date of the 28th each month and to make $50.00 a month payments without incurring additional late fees.
The WebBank/Fingerhut credit account ending in 1794 was opened on October 16, 2012 when an order was processed online for three twin sheet sets, three 17x17 pillows and a twin comforter set.
According to our records, Ms. [redacted] began to miss monthly payments and make payments for less than the minimum due in May 2014.
Please understand that when a payment is not received, or is received for less than the minimum due, late fees and interest charges accrue in accordance with the terms and conditions Ms. [redacted] agreed to upon opening this account
Between June 16, 2014 and September 11, 2014, $703.39 in merchandise was ordered, which caused the minimum due to increase from $59.99 due by May 6, 2014 to $75.60 due by October 6, 2014.
On February 18, 2015, Ms. [redacted]'s account met the qualifications for a reduced payment program, so Ms. [redacted] was agreed to a nine month reduced payment plan for $50.00 a month. During the program, the account was not charged late fees and received a reduced interest rate of 14.9%.
On January 5, 2016, Ms. [redacted] account reverted back to the original contractual terms, and is now closed to future purchases.
The current balance on Ms. [redacted]'s account is $1,255.76 with a minimum payment of $70.53 due by February 13, 2016.
Upon a thorough review of Mrs. [redacted]'s account, it was discovered that on July 23, 2015, Ms. [redacted] contacted Fingerhut to provide a new debit card and set up recurring payments.
Unfortunately, the previous scheduled payments were not deleted and Ms. [redacted] incurred three return payment fees for $26.00 each. A credit for $78.00 was issued to Ms. [redacted]'s account on February 4, 2016.
The $27.00 late fee incurred on January 13, 2016 was also credited to Ms. [redacted]'s account as a courtesy on January 29, 2016.
According to a call recording on January 28, 2016, Ms. [redacted] was advised that the available due dates were between the 1st and 27th each month. Since Ms. [redacted] is requesting a due date of the 28th, we are unable to honor her request.
If Ms. [redacted] still wishes to change her due date from the 13th, she may contact Customer Service at 1-800-208-2500. Please note that the due date can only be changed when the account is current.
Based on the available call recordings, all representatives and supervisors were respectful and professional in their conversations with Ms. [redacted].
Fingerhut's goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of your expectations.
Sincerely,
Kari [redacted]
Executive Care Team
KD/lg
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I would like for Verizon to show proof of this account that I owe and the address it was affiliated with. I also paid Verizon back some years ago in 2010 on a account before I bought my house which was in 2012. I only had one account, I would like to see proof of this accusation and want it off my credit report. How do they pop up with this erroneous account from nowhere. What address is this account affiliated with?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION March 14, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Mr. [redacted]’s inquiry, he states that Fingerhut is refusing to close his account. Mr. [redacted] also states that he completed a claim with SafeLine Insurance Program due to his hours being cut down to only 4 days a month but was denied after filing appropriate papers to SafeLine. Mr. [redacted]’s desired resolution is to close his account, remove the credit line increase on his account and return the merchandise that was purchased. Upon review of Mr. [redacted]’s account we find that on February 27, 2017 we received written documentation requesting that his account closed which was processed on the same day. His account was marked ‘Closed – Customer Request’. As Mr. [redacted]’s account is closed, no new purchases will be allowed, but he is responsible to pay the balance on the account of $1,093.49. The next scheduled payment of $219.96 is due on April 7, 2017. We encourage payments be made on time so additional late fees will not accrue. Mr. [redacted] will not be able to return the merchandise he purchased for credit as the 90 day time frame has passed, according to our return policy. Our return policy can be found on our website located at the bottom, located under “Customer Service” and in our catalogs in the Blue Pages. SafeLine Plus is a program designed to assist the customer in making their payments should the customer experience a covered event such as unemployment, disability, a major life event, or a change in primary residence impacting the account holder. When a benefit application is received and approved, the plan will cover the current minimum payment due on a customer’s credit account during a covered event for 1 to 12 months, depending on the benefit. For some benefit events, like death or foreclosure, SafeLine Plus will waive the entire balance as of the date of the event (up to the assigned credit limit) providing all conditions are met. The monthly fee for the SafeLine Plus plan is $1.19 per $100 of the total balance of the WebBank/Fingerhut Credit Account at the end of each monthly billing cycle. This fee appears on each statement when there is a balance on the account being covered by the plan; it is located in the fees section of the statement. It is the responsibility of our customers to review their billing statements each month regarding the charges and credits. If our customers feel that there is an error in billing, we can review the error with our customer at that time. In Mr. [redacted]’s inquiry he stated that he wanted the credit line increased removed, at this time we have no record of Mr. [redacted] requesting his credit limit be decreased. According to the “Terms and Conditions of a revolving account, we have the right to review for credit line increases. As stated above Mr. [redacted]’s account is now closed, he will not be receiving any further credit line increases. Our records indicate Mr. [redacted] opened his account on our website on September 29, 2016. Mr. [redacted] enrolled in SafeLine Account Protection Plan while placing a website order on November 5, 2016. Mr. [redacted] would have received the terms and conditions for his SafeLine Account Protection Plan, sent out the following day. After reviewing Mr. [redacted]’s account we show he notified us of his reduction in work hours on January 9, 2017, advising the change occurred on December 6, 2016. As the reduction was less than 20%, the claim was denied per the terms of SafeLine Plus, and he was informed on February 13, 2017. Please note that SafeLine services reviewed the documentation submitted by Mr. [redacted] and determined that it did not show a reduction in hours that meets the requirements for an approved benefit. The customer submitted a paycheck stub that does show payment, but it did not include the hours worked, nor does it show a reduction in the hours worked. Mr. [redacted]’s application indicates the hours he was working varied in nature to begin with, meaning he did not indicate he worked regularly scheduled hours. The paystubs also did not support one of the main requirements, which is that he was working in the job for 3 months preceding and that the reduction was over 30 days. Since the hours vary by nature, no hour reduction would not exist. If Mr. [redacted] has any questions about the benefit request, he may call SafeLine Services at ###-###-#### Monday – Friday, 8:00 am – 5:00 pm, Central Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg
Verizon has updated its records.Verizon has advised [redacted] that the records have been corrected.We trust this information will help to resolve [redacted]'s concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My grandmother's telephone is still not working properly. Although the device it is currently plugged into has alleviated some of the issues in that my grandmother is currently able to make outgoing phone calls, she is still unable to receive incoming calls. When you call the number, you can hear the phone ringing, however in my grandmother's apartment the phone does not ring and she will not know that anyone is calling. Additionally, I received a voicemail from Verizon stating that if we do not return the device, my grandmother could be charged $150.00 for it. When you unplug the telephone from the device and plug it into the wall jack, there is no dial tone. My grandmother is an elderly individual who does not speak any English. She needs a working telephone for emergencies and for regular day use. On her birthday earlier in January, my grandmother turned 93 years old but was unable to receive any telephone calls from her family (her children, grandchildren, and great grandchildren) wishing her a happy birthday. My grandmother needs working telephone service immediately. She has been very patient and has waited since August 2016 for Verizon to fix the problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer had Automatic Bill Pay. Printed on the bill statement. it states the date that the payment will be deducted from the customer's account. According to our records the customer spoke with a supervisor on June *, 2015 who reversed the payment and at the customer's request,...
the payment is scheduled to be deducted on June **. The customer is no longer enrolled in Auto Bill Pay. We are unable to cover any overdrafts as the customer elected to have Automatic Bill Pay. As we have been unsuccessful in our attempts to speak with the customer, an email was sent to the address provided with this complaint of the above information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Verizon sent me a confirmation e mail advising me the price would be 215.98 for months 1-24 and then increase to 237.98 for month 25-36. The price is 159.99 for triple play, 45.99 for equipment and 32.00 for premium quantum service. There is also a discount of 22.00 for 24 months. That adds up to 215.98. Verizon now states that this e mail is only an estimate. I should have read the terms of service. The email says nothing about it only being an estimate. It is very specific about Pricing and Promos for the 36 month period that I was promised price protection. They also state that premium channels are not included in the price protection evan thought they are part of my triple play package that includes premium channels. The sales person I felt with stated nothing about equipment or premium channels not being covered by 3 year price guarantee
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
Complaint ID [redacted] have not been resolved, rather Verizon decided to suspend my services
Sincerely,
[redacted]
Upon receipt of this complaint we attempted to reach the customer on the telephone number provided and it was disconnected. We sent an email to [redacted] on 12/**/15 @ 9:25am advising that we were sending a return label and as soon as that was received in the warehouse we would...
credit the bill for the cost of the equipment.
Initial Business Response /* (1000, 5, 2015/09/03) */
CONFIDENTIAL COMMUNICATION
September 2, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Ms. [redacted]
Case...
#: [redacted]
Dear Ms. [redacted],
We are writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding a credit inquiry reflecting on her credit report.
In Ms. [redacted]'s complaint, she states that there is a fraudulent inquiry on her credit report. Ms. [redacted] further states, that she has not been able to get legal documentation to prove the inquiry is not hers. Ms. [redacted]'s desired resolution is to have the inquiry removed from her credit report immediately.
Based on our research, we were unable to locate any inquiries based on Ms. [redacted]'s personally identifiable information.
In order to locate the inquiry Ms. [redacted] is referring to, and to further investigate her claim, more information will be necessary. Please have Ms. [redacted] provide a copy of her credit report showing the inquiry .
Ms. [redacted] can contact the Fingerhut Executive Care Team with the necessary information, by mail:
Fingerhut
Attn: Executive Care Team
[redacted]
St. Cloud, MN 56303
Or fax the information to [redacted] Attention: Executive Care Team.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is an inquiry on my credit file:
WEBBANK/FINGERHUT
[redacted]
EDEN PRAIRIE, MN 55344
(800) [redacted]
Requested On: 08/05/2013
Inquiry Type: Individual
This is not mine. Please remove.
Final Business Response /* (4000, 9, 2015/09/10) */
September 10, 2015
Revdex.com of Minnesota
Attn: [redacted]
220 S. River Ridge Circle
Burnsville, MN 55337
Re: Ms. [redacted]
Case #: [redacted]
Dear Ms. [redacted],
We are writing in response to a second inquiry received from your office on behalf of Ms. [redacted] regarding a credit inquiry reflecting on her credit report.
In Ms. [redacted]'s response to our request, she states the date of the fraudulent inquiry on her credit report occurred on August 5, 2013. Ms. [redacted]'s desired resolution is to have the inquiry removed from her credit report immediately.
Based on our research, given the above date of August 5, 2013, we were able to locate an inquiry based on the date and Ms. [redacted]'s first and last name.
Our records indicate we received an application for credit on August 5, 2013. The application was processed via the internet. The name on the application is the same one Ms. [redacted] provided when contacting us regarding this issue. The application was denied.
As Ms. [redacted] denies authorizing the credit application matching her personally identifiable information, we referred these matters to our Credit Risk Department for further review. A copy of the application is enclosed for your reference.
As a result of their investigation, the inquiry on Ms. [redacted]'s credit report was referred to Equifax Credit Services, TransUnion L.L.C., and Experian Information Solutions, Inc. for removal; please allow 60-90 days for the information to be removed. Additionally, Ms. [redacted] 's information has been marked for our system to instantly recognize, flag, and block similar attempts in the future, should they occur.
Thank you for allowing us to explain.
Sincerely,
Kari [redacted]
Executive Care Team
KD/sa
Enclosure
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Billing is still incorrect & inconsistent from verizon so I am concerned that I will encounter the same problem moving forward. The attached says I paid in full but with a $5 late charge??? this indicates that I still have a balace of - 42. 23 which looks like a credit but says to pay in full. Also, I lost service for 2 weeks due to problems with their switcing station - not see a credit for this though it was promised verbally on the phone during my discussion with verizon. I had taken time to try to make sense of the past billing and fully intended to handle this today or within the time frame of 30 days. The verizon representative was not very polite and was uniformed re my billing history, unaware that I was to receive $5 discount for using triple play with Directv billing. She said the overcharges were due to late charges but it wasn't. They had billed me as much as $123.00 I am still confused re the $160.00 creditThank you for your help but I don't know what to do to avoid further issues.
Sincerely,
[redacted]
In response to the complaint filed Verizon records show that the company explains the policy on billing a full billing cycle for High Speed Internet cancellation in the confirmation for disconnection. In this case, the customer was “vacation” suspended and did not receive this information. The...
billing cycle was 8/**/17 to 09/23/17. Verizon has issued credit for the time from 8/**/17 thru 9/**/17 leaving a balance of $7.68. A message was left advising the customer and the company will follow up the 9/**/17 bill to ensure proper billing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved,...
however, I think it is unfair that this situation is on the customers shoulders to resolve. The companies should be able to communicate with each other. It just might be easier to switch providers.
Sincerely,
[redacted]
I am rejecting this response because:
Vi,There has also been a fingerhut credit card that was issued on the same account via a 'WEB BANK' for a credit line of 600.00 . The approval notice is dated as of 06/20/2016. The account with FINGER HUT and also its affiliate accounts should be closed and flagged as fraud. The fraud affidavit has been returned as well.
I am rejecting this response because: I never...
received this email. At no point did they try to contact me via mail or telephone. Which should be how ones contacted when a company has merchandise at a high value of a customers. Had they made a second attempt via by mail or a phone call I would have responded immediately. I have ordered from here before and paid off any balance I had prior to this order. I think this is as close to robbery as it can get legally and they should be ashamed of them self. The same way they can contact you via threw mail and phone repeatedly when you owe them money is what they should do in my case but of course the consumer gets nothing and the company gets their merchandise and the money. I'm disgusted and appalled that this could happen in 2018
A customer service representative contacted the customer and advised the customer that he did not qualify for the promotion that he saw online since the promotion was for new customers only. The representative informed the customer that when you go online, the details of the...
offer state that the offer is for new customers who are signing a contract and have never had the services before. The representative also advised that the flier is just an advertisement flier it is not address or account specific but sent out at random. The representative reviewed with the customer available options available to him when renewing his contract. Tthe customer did not want any of those options but preferred the pricing that was for new customers only. The representative reminded the customer that he doesn't qualify for that offer and we would not be able to provide him with that.
The customer was contacted regarding the outage. We dispatched a technician on June [redacted] who was able to resolve their concerns. A credit has been issued to the account for the loss in service.