The customer was issued credit on 7/**/16 for her ongoing repair issues. However the credit was not approved and not applied to the account. On 8/*/16, in response to the complaint filed the company credited the customer $160.86 for the missing credit. The credit was reflected on the 8/*/16...
bill. There have been no additional repair reports. The company apologizes for the customer’s experience.
Our investigation found that the customer first ordered the [redacted] in October of 2016 and that it has been reloaded since. The customer's issue is that there is a [redacted] inactivity policy that will take $4.95 after 12 months of inactivity. The customer does not have to opt to have the...
Rewards points added to this card. Our vendor has left message for the customer to contact them to discuss.
Initial Business Response /* (1000, 5, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate on September 30, 2015 Mr. [redacted] purchased an alcove Fast Dry 10-Pc. Towel Set, Cuisinart 2 Speed Hand Blender, Stetson Fresh Cologne Spray, Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and Mens FCUK 3 by French Connection EDT spray.
We received the return of the Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and the Mens FCUK 3 by French Connection EDT spray. A credit of $93.00 was issued to Mr. [redacted]'s account for the full merchandise price, but out return policy states, "the original shipping/handling is nonrefundable on return merchandise if the item is not damaged, defective, or in the case of a shipping error." Mr. [redacted] was required to pay for the original shipping/handling of $30.97 for the items.
On October 25, 2015 a letter was sent to Mr. [redacted]'s mailing address. This letter explains the return and to allow 48 hours to see the credit on his fingerhut.com account and to allow up to two billing cycles to show the credit on his mailed billing statements.
We apologize for any confusion this may have caused Mr. [redacted].
At this time Mr. [redacted]'s account balance is $215.74. A minimum payment of $23.99 is due by November 15, 2015. To make payment arrangements we ask Mr. [redacted] contacts our Payment Department at[redacted] Monday through Friday 7AM to 9PM.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As an Executive, you have failed to stick to the complaint of what exactly is being complained about.
Also, you failed to mention that there were 2 separate orders. SHIPPING charged on order#1 (towels and mixer) and shipping charged on order#2 - 4 separate bottles of cologne that were shipped in 4 separate shipments - TO MAKE MONEY!
I didn't complain about order#1. Which included towels and a mixer. But you seem to not be professionally apt of addressing the main concern - AND ONLY THAT!
And they are all still boxed never opened. I think I will call UPS and return those too. I don't want anything from you anymore!
Fingerhut needs to credit the shipping charges for
each item that was returned! Since the shopping is added to each of the SEPARATE cologne shipments. 3 were returned and 3 needs to have the appropriate shipping charges credited immediately!
I'm not going to pay for something that was returned via UPS. I di not have the product and you are charging and sending erroneous credit balances to the CRA's.
This is a scam and the MN AG will be the next step, trust and believe me. Fingethut will re-sell those 3 bottles of cologne and charge another customer shipping charges.
I'm not sure why dealing with this company is such a pain. But this is unacceptable. You're telling me that if I had not filed this complaint, that I would have been erroneously charges for items that were returned?
I thought that this relationship would result in a positive outcome, but over the past year I see it ha not. I want Fingerhut to IMMEDIATELY CEASE all shipments of any catalogs to my place of residence.
Once this account is paid off-you're no longer needed! You're running a scam!
I will NEVER order another item from this company.
You're inability to professionally resolve this situation with integrity and competence will be the downfall of your position.
Final Business Response /* (4000, 9, 2015/11/05) */
CONFIDENTIAL COMMUNICATION
November 3, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have stated in previous correspondence, per our return policy, the original shipping/handling is nonrefundable unless the merchandise is damaged, defective, or in the case of a shipping error. The original shipping/handling Mr. [redacted] is responsible for is $30.97.
We have received Mr. [redacted]'s request to opt out of future mailings from Fingerhut. We have updated our records and removed Mr. [redacted] from the mailing list, but because out catalogs are printed in advance, Mr. [redacted] should allow 6 to 8 weeks for this request to process.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
I am rejecting this response because: If you look...
at the documentation Fingerhut sent with there response,they have on the application with a social security number [redacted] and this isn't my SS number. My last four number are [redacted]. And they stated an account was open on Novmber 23, 2013 in their reponse to Revdex.com on April 2017 and July2017 but what they reported to the credit bureau they have account date open November 1, 2013 by FDCR law this account must be deleted cause is not mine and company is reporting incorrect and contradication information.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] purchased a Speedway 8 Drawer Tool Tower on December 11, 2014. On December 22, 2014 Ms. [redacted] contacted Fingerhut stating there were parts missing. A request was sent to the vendor to mail out the missing parts of the tool tower. On January 28, 2015 Ms. [redacted] contacted Fingerhut stating she still had not received the missing parts. As a goodwill gesture a $20 discount coupon to use on a future purchase was mailed to Ms. [redacted]. Ms. [redacted] contacted Fingerhut on February 3, 2015 stating she was still waiting on the missing parts of the tool tower. An additional e-mail was sent to the vendor to send the missing parts to Ms. [redacted]. At this time she was told to allow up to three weeks to receive the parts. As a courtesy on that same date $65.99 was credited for the shipping and handling charges. On February 11, 2015 the vendor informed Fingerhut that replacement parts were not available. On that same date an agent sent Ms. [redacted] return instructions with a prepaid postage label to return the product back to Fingerhut for credit. We received this product from Ms. [redacted] on April 8, 2015. Credit in the amount of $187.99 was applied to Ms. [redacted]’s account on that same date. Additionally, we have updated the delinquency information on Ms. [redacted]’s credit reporting to reflect the change in balance. We advise to allow up to 60 days for the update to process. We apologize for any inconvenience this may have caused Ms. [redacted]. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS [redacted]
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted]’s complaint states that multiple payments were taken from her bank account erroneously in March 2016 and in April 2016. Ms. [redacted] further states her desire to have one of the payments made in April to be applied toward her May minimum payment due. Our records indicate Ms. [redacted] spoke to an agent from our Billing/Recovery Department on February 21, 2016. Ms. [redacted] requested a scheduled payment to be set up for $30.00 using her Debit Card ending in [redacted] on March 16, 2016. The agent set up the payment per Ms. [redacted]’s request. On March 14, 2016 a payment of $59.98 was made on our website after the closing of our business day and was applied to Ms. [redacted]’s account on March 15, 2016. On March 16, 2016 two recurring payment schedules of $59.98 each were created on our website. When Ms. [redacted] contacted us on March 16, 2016 the agent was able to cancel two payments for $59.98 each and the $30.00 payment which left only one payment of $59.98 applied to Ms. [redacted]’s account for March 2016. In addition to cancelling three of the four payments, the agent also cancelled one of the recurring payment schedules. We sincerely apologize for any confusion this may have caused. On April 13, 2016 Ms. [redacted] made a payment on our website of $23.99 using her Debit Card ending in [redacted]. On April 16, 2016 the payment for $23.99, from recurring payment schedule, was processed and also applied to Ms. [redacted]’s account. On May 16, 2016 the payment for $23.99 from the recurring payment schedule was processed and applied to her account. When Ms. [redacted] spoke with an agent on May 16, 2016, Ms. [redacted] requested to have the additional payment that was made in April to be applied for May’s payment. The agent advised Ms. [redacted] that we could not apply the additional payment made in April to May. The agent cancelled the recurring payment schedule per Ms. [redacted]’s request. On May 17, 2016 Ms. [redacted] spoke to another agent and requested to have the payment that was made on May 16, 2016 refunded back to her Debit Card ending in [redacted]. The refund was completed on May 18, 2016. The usual timeframe for refunds to be credited back to the Debit Card is 3-5 business days. As a courtesy we have adjusted the minimum payment due on Ms. [redacted]’s account back to $23.99. We have also credited the late fee of $23.99 that appeared on Ms. [redacted]’s May 22, 2016 billing statement. The credit issued will appear on her statement printing on June 22, 2016. A minimum payment of $23.99 is due by June 18, 2016. It is important to remember if a payment schedule is already set up and a change needs to be made prior to the payment processing, we require at least 24 hours prior to the date the payment is scheduled for the payment schedule to be cancelled. If a payment is made prior to a payment schedule date, the payment schedule will still process. There are no payment schedules currently set up for Ms. [redacted]’s account. If Ms. [redacted] has further questions she may contact our Customer Service Department at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Verizon reviewed the customer's account and found that the on line order incorrectly reflected premium channels free for 12 months because the account was not eligible for that promotion. In order to honor the promotion, we changed the Fully Loaded Entertainment Pack to the Premium Entertainment...
Value Pack for $40 per month. To offset the charge for 12 months, the customer will see the $25 Pick Your Premium Discount on the bill and a recurring adjustment of $15 will post to the account after the bill generates. Verizon apologizes for any inconvenience the customer experienced as a result of this matter.
Please be advised the Revdex.com the case for [redacted] is fused with a [redacted] and I am very confused who are what are you talking about but Verizon will be issuing [redacted] an additional credit for 13.00
Initial Business Response /* (1000, 10, 2015/07/27) */
CONFIDENTIAL COMMUNICATION
July 24, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted]- [redacted], [redacted]
Dear Ms. [redacted],
I am writing in...
response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Flex Credit Account.
Our investigation confirms that Mr. [redacted] applied for a Fingerhut Flex account as financing for SG057 Samsung 40" 720p LED TV on June 9th. We processed that order on the 9th , processing the first payment as outlined in the terms and conditions and agreed to by the customer. We received and email from the customer requesting that we cancel the order as he stated that he was not aware that he was actually purchasing the TV, but instead just applying for the account. On June 10th, the order was cancelled prior to any payment transaction. On June 16th we received a second order from Mr. [redacted], this time for an RCA 50" 1080p LED TV via the Fingerhut Flex website. The order was processed on June 18th, according to procedures and the next steps communicated to the customer via the website at the time of order.
Electronic Payment Authorization
As a convenient method to make your down payment to Fingerhut ("Fingerhut"), and your Installment Loan Agreement payments due to WebBank ("WebBank"), under the Fingerhut FLEX Contract ("Contract"), you hereby authorize and direct Fingerhut and WebBank, respectively, to automatically withdraw funds from the bank ("Bank") account that you provided at the time that you entered into the Contract, in the amounts and according to such schedule necessary to remit the "Payment Amounts" described below to satisfy your payment obligations as they become due under the Contract. You authorize Bank to pay the Payment Amounts to Fingerhut and WebBank as specified in the Contract. This payment instruction will remain in effect, and electronic payments will continue, until the earlier of (a) when all amounts due under the Contract have been paid, or (b) if you revoke this authorization for electronic payment, then the date such revocation becomes effective.
You understand that if you revoke you authorization for automatic payments from your account, it may take several days for Fingerhut, WebBank and Bank to implement the change, and that authorized withdrawals from the Bank may occur prior to cancellation of the automatic bank deduction payment service. You also understand that if you revoke your authorization for automatic payments but fail to make payments through another method approved under the Contract, you could default in your Contract payment obligations. To opt out, call us at 1(844)656-4394 or write to Fingerhut FLEX, 6250 Ridgewood Rd, St. Cloud, MN 56303. The "Payment Amount" will be $ per payment date. However, the final scheduled payment amount may be reduced to the amount required to pay your Contract in full. If there is any change in a payment amount, we will notify you at least 10 days prior to the payment date.
All payments amounts that you make shall be applied by Fingerhut and WEBBANK first to earliest amounts due (or past due), unless otherwise required by applicable law.
By clicking "Yes, I agree to these conditions" you are signing this Electronic Payment Authorization with your digital signature. This has the same force and effect as if you signed your name manually on a paper copy of this document. You acknowledge that you have received a completed copy of this Electronic Payment Authorization and agree to all of its terms.
The first payment of $54.17 was processed on the 18th per the payment plan agreed to by the customer. On the 22nd of June, Mr. [redacted] sent an email to the Fingerhut Flex Contact Center stating the "he did not authorize any transactions I told you to cancel this order completely we were just interested in seeing what the payment would be I am pursing this with Revdex.com as well as with credit union fraud." This email was sent as a reply from the cancel request dated June 9th (the 1st order). The Fingerhut Flex Customer Solutions Agent apologized and explained that we never received a cancel request for the second order, placed on June 16th, only for the order placed on June 9th. The Agent agreed to process the cancellation and to refund the initial payment made on the account. The Agent advised the customer that there is a 10-day hold on ACH returns due to clearing times with the banks and that the refund would appear in his account within a couple days after the refund is processed.
After the 10-day hold, the refund was processed on June 29th.
Attached, please find the email communication welcoming the customer the program, the email confirming the payment schedule, the email confirming the account closure per Mr. [redacted]'s request and the email confirming the refund had been processed.
Mr. [redacted]'s money has been refunded and both of his accounts have been closed as per his requests. We apologize for any inconvenience, but appreciate his understanding our position in this matter.
Thank you for allowing us to explain.
Sincerely,
Fingerhut Flex Customer Service
Upon receipt of the complaint, the issue was referred to the appropriate department to review and investigate. On August **, 2016, our representative spoke with [redacted] who requested a follow up the following day. Our representative checked our system and it shows the...
customer placed an order for FiOS Triple Play for a bundle price of $69.99 excluding equipment, taxes and surcharges which completed on August **, 2016.
Upon receipt of this complaint we corresponded via email with [redacted] and addressed all his concerns. He responded that he was satisfied. Below you will find a copy of the correspondence. I've addressed all of the customer's concerns via email with her: Thank you for replying...
to my email. The new contract that you agreed to last month has locked in your discounts with a Triple Play price of $124.99 that is valid thru 7/**/18. The new contract also allowed our representative to provide you with HBO free for 12 months. Your account had an existing $20/month Valued Customer Discount that is valid thru 3/**/17 and that discount is still in place with your new contract. While it could not be extended, it has been honored thru its original ending date in March 2017. Altogether your account is receiving $70/month in discounts and this is the maximum we can extend to you.Please know that all of our advertisements indicate that the advertised bundle rates do not include equipment rentals and premium channels and they are additional and this is the industry standard since equipment and premium channel selections are unique to each customer. Please also understand that your FiOS equipment is rented from Verizon and therefore you have monthly rental charges. If the equipment becomes defective, you will be provided with working equipment in its place without having to purchase new expensive equipment. With respect to the veteran's discount and faxing information over...our Verizon Wireless Team participates in the Veteran's Advantage Program which is a membership you purchase and this affords you a discount on wireless/cell phone services. Verizon FiOS offers a Verizon Connections Discount for some plans and you can visit [redacted] to determine if you may qualify for this discount as a veteran. No membership is required for our Verizon Connections Discounts.Your FiOS account has a balance of $148.52 and the balance is due by [redacted]. There is no payment due on [redacted].Unfortunately we cannot compensate you for time spent on the phone making changes and reviewing your account. Please know that we value you as a customer and today I have applied a $50 one-time credit to you. You can deduct this $50 from your next payment and remit $98.52 by 8/**/16 as full payment on your 7/** billing statement.I hope that we have now fully addressed your concerns. Thank you for taking the time to provide us with your valuable feedback. We are constantly striving to improve the customer's experience. If you have any other questions, please don't hesitate to contact me. Thank you for choosing Verizon.
Our attempts to speak with [redacted] to resolve his complaint have been unsuccessful. We would need to speak with [redacted] in order to resolve this complaint. A letter requesting him to call when he is able to discuss the complaint has been mailed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is flat out lie which doesn't surprise me as the company has been lying this whole time. A better deal was not given to me I switched companies because Verizon's service was not good. Verizon customer service has chosen to ignore my complaint of their sales person promising me reversal of the installation fee if the service did not work and I canceled within 30 days. They hold the customer responsible for their sales person's promises and his lack of documentation as if I could control this. They are a horrible company of liars and cheaters and their customer service is beyond awful!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised Verizon records show statements were mailed to the home as well as a notice of suspension. A Verizon Billing Specialist spoke to [redacted] November [redacted], 2015 to advise this information and that the early termination fee would not be waived. He further advised...
the NFL Network is included with Preferred HD channel lineup but only DirecTV has the NFL Sunday Ticket. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Full response attached. CONFIDENTIAL COMMUNICATION: Mr. [redacted] states he hasn't received the credits for the item not received or the late fees he was charged. His April statement does show the credits for the item not received - they appear as "miscellaneous adjustment". Late fees will not be credited as Mr. [redacted] had other merchandise that he was responsible to make payments on before this order was placed.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate him bringing this matter to our attention. We apologize but at this time no resolution has been determined, as we are awaiting additional information pertinent to the resolution of this...
matter. Please allow additional time through December **, 2015 to determine a resolution.Should you need any additional information, please contact me at ###-###-####.Thank you, F[redacted] T.Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon is refusing to refund me for the 2 months of telephone non-service (approximately $40 per month) and the no-show technician visit (November 2015) ($100), even though the telephone issue was resolved on January **, 2016 without Verizon’s technician visiting my home. Verizon’s representatives were aggressive. Verizon’s representatives antagonistic attitude left me feeling stressful and wondering about the company’s integrity. All I want is my Refund..lThank you.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because:
Half of this information is incorrect. The continue to call me through an automatic dailer and I have proof that they sold my account but is still trying to collect payments from me. In addition what they sold my account for is not what is owed to them. I haven't made any payment arrangements because they don't even know what is going on with my account. Please review attachment if Fingerhut credit is issue through web bank. Please address this letter and your representative hung up on me because she could not answer my question listen to recorded conversation.
THE WEB SITE SAYS IT WILL STILL TAKE MONTHLY PAYMENTS. I MADE A $900 PAYMENT AS NOTED AND TOLD THE MAN I TWALKED TO I WOULD STILL MAKE ANOTHER PAYMENT TO BRING OWING CURRENT ON TEH 6TH OF OCT. I WAS ALSO TOLD I WOULD RECEIVE EMAIL CONFIRMATION OF MY PAYENT WHICH I NEVER DID RECEIVE. I W AS TOLD BY ACCOUNT WAS OVERDUE BY 213 DAYS AND IT WAS NOT. IT WAS 180 DAYS. THIS I KNOW IS SPLITTING HAIRS BUT I WANT TO DO THE RIGHT THING. I DON'T CARE IF TEH ACCOUNT IS EVER REOPENED AS THE PRODUCT IS HIGHLY OVERPRICED AND JUNK AS EVERYTHING I HAVE BOUT BROUGHT IN FIRST YEAR AND I STILL WAN TO FULFILL BY OBLIGATION. SHAME ON ME TO TRUST THIS COMPLANY. THANK YOU I WAS TOLD THAT IF I CALLED BACK AFTER THE ORINGINAL CALL THAT I WOULD BE TOLD OF THE COMPANY
THAT PURCHASED THE NOTE. AGAIN LIED TO.
The customer was issued credit on 7/**/16 for her ongoing repair issues. However the credit was not approved and not applied to the account. On 8/*/16, in response to the complaint filed the company credited the customer $160.86 for the missing credit. The credit was reflected on the 8/*/16...
bill. There have been no additional repair reports. The company apologizes for the customer’s experience.
Our investigation found that the customer first ordered the [redacted] in October of 2016 and that it has been reloaded since. The customer's issue is that there is a [redacted] inactivity policy that will take $4.95 after 12 months of inactivity. The customer does not have to opt to have the...
Rewards points added to this card. Our vendor has left message for the customer to contact them to discuss.
Initial Business Response /* (1000, 5, 2015/10/29) */
CONFIDENTIAL COMMUNICATION
October 29, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate on September 30, 2015 Mr. [redacted] purchased an alcove Fast Dry 10-Pc. Towel Set, Cuisinart 2 Speed Hand Blender, Stetson Fresh Cologne Spray, Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and Mens FCUK 3 by French Connection EDT spray.
We received the return of the Grey Flannel 2 Oz. EDT Spray by Geoffrey Beene, Men's Blue Jeans EDT Spray by Versace, and the Mens FCUK 3 by French Connection EDT spray. A credit of $93.00 was issued to Mr. [redacted]'s account for the full merchandise price, but out return policy states, "the original shipping/handling is nonrefundable on return merchandise if the item is not damaged, defective, or in the case of a shipping error." Mr. [redacted] was required to pay for the original shipping/handling of $30.97 for the items.
On October 25, 2015 a letter was sent to Mr. [redacted]'s mailing address. This letter explains the return and to allow 48 hours to see the credit on his fingerhut.com account and to allow up to two billing cycles to show the credit on his mailed billing statements.
We apologize for any confusion this may have caused Mr. [redacted].
At this time Mr. [redacted]'s account balance is $215.74. A minimum payment of $23.99 is due by November 15, 2015. To make payment arrangements we ask Mr. [redacted] contacts our Payment Department at[redacted] Monday through Friday 7AM to 9PM.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As an Executive, you have failed to stick to the complaint of what exactly is being complained about.
Also, you failed to mention that there were 2 separate orders. SHIPPING charged on order#1 (towels and mixer) and shipping charged on order#2 - 4 separate bottles of cologne that were shipped in 4 separate shipments - TO MAKE MONEY!
I didn't complain about order#1. Which included towels and a mixer. But you seem to not be professionally apt of addressing the main concern - AND ONLY THAT!
And they are all still boxed never opened. I think I will call UPS and return those too. I don't want anything from you anymore!
Fingerhut needs to credit the shipping charges for
each item that was returned! Since the shopping is added to each of the SEPARATE cologne shipments. 3 were returned and 3 needs to have the appropriate shipping charges credited immediately!
I'm not going to pay for something that was returned via UPS. I di not have the product and you are charging and sending erroneous credit balances to the CRA's.
This is a scam and the MN AG will be the next step, trust and believe me. Fingethut will re-sell those 3 bottles of cologne and charge another customer shipping charges.
I'm not sure why dealing with this company is such a pain. But this is unacceptable. You're telling me that if I had not filed this complaint, that I would have been erroneously charges for items that were returned?
I thought that this relationship would result in a positive outcome, but over the past year I see it ha not. I want Fingerhut to IMMEDIATELY CEASE all shipments of any catalogs to my place of residence.
Once this account is paid off-you're no longer needed! You're running a scam!
I will NEVER order another item from this company.
You're inability to professionally resolve this situation with integrity and competence will be the downfall of your position.
Final Business Response /* (4000, 9, 2015/11/05) */
CONFIDENTIAL COMMUNICATION
November 3, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
As we have stated in previous correspondence, per our return policy, the original shipping/handling is nonrefundable unless the merchandise is damaged, defective, or in the case of a shipping error. The original shipping/handling Mr. [redacted] is responsible for is $30.97.
We have received Mr. [redacted]'s request to opt out of future mailings from Fingerhut. We have updated our records and removed Mr. [redacted] from the mailing list, but because out catalogs are printed in advance, Mr. [redacted] should allow 6 to 8 weeks for this request to process.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
I am rejecting this response because: If you look...
at the documentation Fingerhut sent with there response,they have on the application with a social security number [redacted] and this isn't my SS number. My last four number are [redacted]. And they stated an account was open on Novmber 23, 2013 in their reponse to Revdex.com on April 2017 and July2017 but what they reported to the credit bureau they have account date open November 1, 2013 by FDCR law this account must be deleted cause is not mine and company is reporting incorrect and contradication information.
CONFIDENTIAL COMMUNICATION April 25,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] purchased a Speedway 8 Drawer Tool Tower on December 11, 2014. On December 22, 2014 Ms. [redacted] contacted Fingerhut stating there were parts missing. A request was sent to the vendor to mail out the missing parts of the tool tower. On January 28, 2015 Ms. [redacted] contacted Fingerhut stating she still had not received the missing parts. As a goodwill gesture a $20 discount coupon to use on a future purchase was mailed to Ms. [redacted]. Ms. [redacted] contacted Fingerhut on February 3, 2015 stating she was still waiting on the missing parts of the tool tower. An additional e-mail was sent to the vendor to send the missing parts to Ms. [redacted]. At this time she was told to allow up to three weeks to receive the parts. As a courtesy on that same date $65.99 was credited for the shipping and handling charges. On February 11, 2015 the vendor informed Fingerhut that replacement parts were not available. On that same date an agent sent Ms. [redacted] return instructions with a prepaid postage label to return the product back to Fingerhut for credit. We received this product from Ms. [redacted] on April 8, 2015. Credit in the amount of $187.99 was applied to Ms. [redacted]’s account on that same date. Additionally, we have updated the delinquency information on Ms. [redacted]’s credit reporting to reflect the change in balance. We advise to allow up to 60 days for the update to process. We apologize for any inconvenience this may have caused Ms. [redacted]. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS [redacted]
CONFIDENTIAL COMMUNICATION June 7, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted]’s complaint states that multiple payments were taken from her bank account erroneously in March 2016 and in April 2016. Ms. [redacted] further states her desire to have one of the payments made in April to be applied toward her May minimum payment due. Our records indicate Ms. [redacted] spoke to an agent from our Billing/Recovery Department on February 21, 2016. Ms. [redacted] requested a scheduled payment to be set up for $30.00 using her Debit Card ending in [redacted] on March 16, 2016. The agent set up the payment per Ms. [redacted]’s request. On March 14, 2016 a payment of $59.98 was made on our website after the closing of our business day and was applied to Ms. [redacted]’s account on March 15, 2016. On March 16, 2016 two recurring payment schedules of $59.98 each were created on our website. When Ms. [redacted] contacted us on March 16, 2016 the agent was able to cancel two payments for $59.98 each and the $30.00 payment which left only one payment of $59.98 applied to Ms. [redacted]’s account for March 2016. In addition to cancelling three of the four payments, the agent also cancelled one of the recurring payment schedules. We sincerely apologize for any confusion this may have caused. On April 13, 2016 Ms. [redacted] made a payment on our website of $23.99 using her Debit Card ending in [redacted]. On April 16, 2016 the payment for $23.99, from recurring payment schedule, was processed and also applied to Ms. [redacted]’s account. On May 16, 2016 the payment for $23.99 from the recurring payment schedule was processed and applied to her account. When Ms. [redacted] spoke with an agent on May 16, 2016, Ms. [redacted] requested to have the additional payment that was made in April to be applied for May’s payment. The agent advised Ms. [redacted] that we could not apply the additional payment made in April to May. The agent cancelled the recurring payment schedule per Ms. [redacted]’s request. On May 17, 2016 Ms. [redacted] spoke to another agent and requested to have the payment that was made on May 16, 2016 refunded back to her Debit Card ending in [redacted]. The refund was completed on May 18, 2016. The usual timeframe for refunds to be credited back to the Debit Card is 3-5 business days. As a courtesy we have adjusted the minimum payment due on Ms. [redacted]’s account back to $23.99. We have also credited the late fee of $23.99 that appeared on Ms. [redacted]’s May 22, 2016 billing statement. The credit issued will appear on her statement printing on June 22, 2016. A minimum payment of $23.99 is due by June 18, 2016. It is important to remember if a payment schedule is already set up and a change needs to be made prior to the payment processing, we require at least 24 hours prior to the date the payment is scheduled for the payment schedule to be cancelled. If a payment is made prior to a payment schedule date, the payment schedule will still process. There are no payment schedules currently set up for Ms. [redacted]’s account. If Ms. [redacted] has further questions she may contact our Customer Service Department at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Verizon reviewed the customer's account and found that the on line order incorrectly reflected premium channels free for 12 months because the account was not eligible for that promotion. In order to honor the promotion, we changed the Fully Loaded Entertainment Pack to the Premium Entertainment...
Value Pack for $40 per month. To offset the charge for 12 months, the customer will see the $25 Pick Your Premium Discount on the bill and a recurring adjustment of $15 will post to the account after the bill generates. Verizon apologizes for any inconvenience the customer experienced as a result of this matter.
Please be advised the Revdex.com the case for [redacted] is fused with a [redacted] and I am very confused who are what are you talking about but Verizon will be issuing [redacted] an additional credit for 13.00
Initial Business Response /* (1000, 10, 2015/07/27) */
CONFIDENTIAL COMMUNICATION
July 24, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted]- [redacted], [redacted]
Dear Ms. [redacted],
I am writing in...
response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Flex Credit Account.
Our investigation confirms that Mr. [redacted] applied for a Fingerhut Flex account as financing for SG057 Samsung 40" 720p LED TV on June 9th. We processed that order on the 9th , processing the first payment as outlined in the terms and conditions and agreed to by the customer. We received and email from the customer requesting that we cancel the order as he stated that he was not aware that he was actually purchasing the TV, but instead just applying for the account. On June 10th, the order was cancelled prior to any payment transaction. On June 16th we received a second order from Mr. [redacted], this time for an RCA 50" 1080p LED TV via the Fingerhut Flex website. The order was processed on June 18th, according to procedures and the next steps communicated to the customer via the website at the time of order.
Electronic Payment Authorization
As a convenient method to make your down payment to Fingerhut ("Fingerhut"), and your Installment Loan Agreement payments due to WebBank ("WebBank"), under the Fingerhut FLEX Contract ("Contract"), you hereby authorize and direct Fingerhut and WebBank, respectively, to automatically withdraw funds from the bank ("Bank") account that you provided at the time that you entered into the Contract, in the amounts and according to such schedule necessary to remit the "Payment Amounts" described below to satisfy your payment obligations as they become due under the Contract. You authorize Bank to pay the Payment Amounts to Fingerhut and WebBank as specified in the Contract. This payment instruction will remain in effect, and electronic payments will continue, until the earlier of (a) when all amounts due under the Contract have been paid, or (b) if you revoke this authorization for electronic payment, then the date such revocation becomes effective.
You understand that if you revoke you authorization for automatic payments from your account, it may take several days for Fingerhut, WebBank and Bank to implement the change, and that authorized withdrawals from the Bank may occur prior to cancellation of the automatic bank deduction payment service. You also understand that if you revoke your authorization for automatic payments but fail to make payments through another method approved under the Contract, you could default in your Contract payment obligations. To opt out, call us at 1(844)656-4394 or write to Fingerhut FLEX, 6250 Ridgewood Rd, St. Cloud, MN 56303. The "Payment Amount" will be $ per payment date. However, the final scheduled payment amount may be reduced to the amount required to pay your Contract in full. If there is any change in a payment amount, we will notify you at least 10 days prior to the payment date.
All payments amounts that you make shall be applied by Fingerhut and WEBBANK first to earliest amounts due (or past due), unless otherwise required by applicable law.
By clicking "Yes, I agree to these conditions" you are signing this Electronic Payment Authorization with your digital signature. This has the same force and effect as if you signed your name manually on a paper copy of this document. You acknowledge that you have received a completed copy of this Electronic Payment Authorization and agree to all of its terms.
The first payment of $54.17 was processed on the 18th per the payment plan agreed to by the customer. On the 22nd of June, Mr. [redacted] sent an email to the Fingerhut Flex Contact Center stating the "he did not authorize any transactions I told you to cancel this order completely we were just interested in seeing what the payment would be I am pursing this with Revdex.com as well as with credit union fraud." This email was sent as a reply from the cancel request dated June 9th (the 1st order). The Fingerhut Flex Customer Solutions Agent apologized and explained that we never received a cancel request for the second order, placed on June 16th, only for the order placed on June 9th. The Agent agreed to process the cancellation and to refund the initial payment made on the account. The Agent advised the customer that there is a 10-day hold on ACH returns due to clearing times with the banks and that the refund would appear in his account within a couple days after the refund is processed.
After the 10-day hold, the refund was processed on June 29th.
Attached, please find the email communication welcoming the customer the program, the email confirming the payment schedule, the email confirming the account closure per Mr. [redacted]'s request and the email confirming the refund had been processed.
Mr. [redacted]'s money has been refunded and both of his accounts have been closed as per his requests. We apologize for any inconvenience, but appreciate his understanding our position in this matter.
Thank you for allowing us to explain.
Sincerely,
Fingerhut Flex Customer Service
Upon receipt of the complaint, the issue was referred to the appropriate department to review and investigate. On August **, 2016, our representative spoke with [redacted] who requested a follow up the following day. Our representative checked our system and it shows the...
customer placed an order for FiOS Triple Play for a bundle price of $69.99 excluding equipment, taxes and surcharges which completed on August **, 2016.
Response sent as attachment.Thank you.
Upon receipt of this complaint we corresponded via email with [redacted] and addressed all his concerns. He responded that he was satisfied. Below you will find a copy of the correspondence. I've addressed all of the customer's concerns via email with her: Thank you for replying...
to my email. The new contract that you agreed to last month has locked in your discounts with a Triple Play price of $124.99 that is valid thru 7/**/18. The new contract also allowed our representative to provide you with HBO free for 12 months. Your account had an existing $20/month Valued Customer Discount that is valid thru 3/**/17 and that discount is still in place with your new contract. While it could not be extended, it has been honored thru its original ending date in March 2017. Altogether your account is receiving $70/month in discounts and this is the maximum we can extend to you.Please know that all of our advertisements indicate that the advertised bundle rates do not include equipment rentals and premium channels and they are additional and this is the industry standard since equipment and premium channel selections are unique to each customer. Please also understand that your FiOS equipment is rented from Verizon and therefore you have monthly rental charges. If the equipment becomes defective, you will be provided with working equipment in its place without having to purchase new expensive equipment. With respect to the veteran's discount and faxing information over...our Verizon Wireless Team participates in the Veteran's Advantage Program which is a membership you purchase and this affords you a discount on wireless/cell phone services. Verizon FiOS offers a Verizon Connections Discount for some plans and you can visit [redacted] to determine if you may qualify for this discount as a veteran. No membership is required for our Verizon Connections Discounts.Your FiOS account has a balance of $148.52 and the balance is due by [redacted]. There is no payment due on [redacted].Unfortunately we cannot compensate you for time spent on the phone making changes and reviewing your account. Please know that we value you as a customer and today I have applied a $50 one-time credit to you. You can deduct this $50 from your next payment and remit $98.52 by 8/**/16 as full payment on your 7/** billing statement.I hope that we have now fully addressed your concerns. Thank you for taking the time to provide us with your valuable feedback. We are constantly striving to improve the customer's experience. If you have any other questions, please don't hesitate to contact me. Thank you for choosing Verizon.
Our attempts to speak with [redacted] to resolve his complaint have been unsuccessful. We would need to speak with [redacted] in order to resolve this complaint. A letter requesting him to call when he is able to discuss the complaint has been mailed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is flat out lie which doesn't surprise me as the company has been lying this whole time. A better deal was not given to me I switched companies because Verizon's service was not good. Verizon customer service has chosen to ignore my complaint of their sales person promising me reversal of the installation fee if the service did not work and I canceled within 30 days. They hold the customer responsible for their sales person's promises and his lack of documentation as if I could control this. They are a horrible company of liars and cheaters and their customer service is beyond awful!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised Verizon records show statements were mailed to the home as well as a notice of suspension. A Verizon Billing Specialist spoke to [redacted] November [redacted], 2015 to advise this information and that the early termination fee would not be waived. He further advised...
the NFL Network is included with Preferred HD channel lineup but only DirecTV has the NFL Sunday Ticket. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Full response attached. CONFIDENTIAL COMMUNICATION: Mr. [redacted] states he hasn't received the credits for the item not received or the late fees he was charged. His April statement does show the credits for the item not received - they appear as "miscellaneous adjustment". Late fees will not be credited as Mr. [redacted] had other merchandise that he was responsible to make payments on before this order was placed.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate him bringing this matter to our attention. We apologize but at this time no resolution has been determined, as we are awaiting additional information pertinent to the resolution of this...
matter. Please allow additional time through December **, 2015 to determine a resolution.Should you need any additional information, please contact me at ###-###-####.Thank you, F[redacted] T.Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Verizon is refusing to refund me for the 2 months of telephone non-service (approximately $40 per month) and the no-show technician visit (November 2015) ($100), even though the telephone issue was resolved on January **, 2016 without Verizon’s technician visiting my home. Verizon’s representatives were aggressive. Verizon’s representatives antagonistic attitude left me feeling stressful and wondering about the company’s integrity. All I want is my Refund..lThank you.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because:
Half of this information is incorrect. The continue to call me through an automatic dailer and I have proof that they sold my account but is still trying to collect payments from me. In addition what they sold my account for is not what is owed to them. I haven't made any payment arrangements because they don't even know what is going on with my account. Please review attachment if Fingerhut credit is issue through web bank. Please address this letter and your representative hung up on me because she could not answer my question listen to recorded conversation.
I am rejecting this response because: Again ...
THE WEB SITE SAYS IT WILL STILL TAKE MONTHLY PAYMENTS. I MADE A $900 PAYMENT AS NOTED AND TOLD THE MAN I TWALKED TO I WOULD STILL MAKE ANOTHER PAYMENT TO BRING OWING CURRENT ON TEH 6TH OF OCT. I WAS ALSO TOLD I WOULD RECEIVE EMAIL CONFIRMATION OF MY PAYENT WHICH I NEVER DID RECEIVE. I W AS TOLD BY ACCOUNT WAS OVERDUE BY 213 DAYS AND IT WAS NOT. IT WAS 180 DAYS. THIS I KNOW IS SPLITTING HAIRS BUT I WANT TO DO THE RIGHT THING. I DON'T CARE IF TEH ACCOUNT IS EVER REOPENED AS THE PRODUCT IS HIGHLY OVERPRICED AND JUNK AS EVERYTHING I HAVE BOUT BROUGHT IN FIRST YEAR AND I STILL WAN TO FULFILL BY OBLIGATION. SHAME ON ME TO TRUST THIS COMPLANY. THANK YOU I WAS TOLD THAT IF I CALLED BACK AFTER THE ORINGINAL CALL THAT I WOULD BE TOLD OF THE COMPANY
THAT PURCHASED THE NOTE. AGAIN LIED TO.