Upon further reviewing the customer's billing concerns, we issued the final adjustment on the account that ends in [redacted] in the amount of $117.00. The account ending in [redacted] already has a zero balance. THe customer is not being held responsible for any late fees and this account...
was not credit reported. We apologize for any inconvenience experienced as a result of the above matter.
The case was sent to the Consumer Financial Service (CFS) Final account team.A specialist did attempt to reach the customer by telephone to discuss her issue, but was not successful. A message was left providing her contact information. Records indicate that the customer did provide her correct...
address information, so stop-payment was issued on the original check #[redacted] and new request submitted for the refund of $44.31 to go to customer's current address for account [redacted]: [redacted]
Records do show that the check was released on 12/*/17. Should the customer wish to discuss this issue further, she may reach the specialist directly on the number provided: ###-###-####; office hours 7-3 CSDT M-F
On November *, 2015 a technician dispatched and replaced the
customer's set top box. Several calls were made to confirm the customer's
service is working without success and a call me letter was mailed.
Please be advised, Verizon has reviewed the account and made contact with the consumer. The terms of service were explained to the consumer. As a courtesy, Verizon has agreed to follow up on the account and adjust the early termination fee once it bills. The consumer has been advised all other...
Please be advised Verizon investigated and only found one repair ticket from May *, 2017-May **, 2017 which we credited him $49.14. We have recalled his account from collections and he can pay us directly the difference of $74.10. As for the fios service, our engineer has reached out to [redacted]...
who renovated his building from 5 Unit and just make it 1 Unit. He explained to him that engineer will verify and once it is confirmed that it 1Unit, the building will be updated in our database so that he can get FIOS. I. He also has his name and number.I tried calling [redacted] twice today 2/*/18 and his mailbox is full. I will send a call me letter.
CONFIDENTIAL COMMUNICATION July 15, 2016 #[redacted] Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted]. As an assurance to Ms. [redacted], although it may appear we are reporting two separate accounts, it really is just a continuation of the same account with the same account number. WebBank, as the bank issuer of all Fingerhut credit accounts, will appear alongside Fingerhut on the label of the account trade-line. Typically, it is labeled and appears on the credit report as “Fingerhut/WebBank” or WebBank/Fingerhut.” Our records indicate we received Ms. [redacted]’s completed fraud affidavit on July 8, 2016 and forwarded it to the Credit Risk Department for review at that time. On the same date, they finalized the investigation, approved Ms. [redacted]’s claim, closed the account for fraud, and sent requests for removal of the trade-line from all credit bureaus where it appeared. Ms. [redacted] should allow 30 to 60 days from this response for the updates to process and reflect on her credit files. Thank you for this opportunity to explain. Sincerely, Vi [redacted] Executive Care TeamVF/ah
2017 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] –[redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. In Mr. [redacted]’s inquiry he states his identity was stolen and an LCD TV was delivered to him. After researching, Mr. [redacted] found that a Gettington account was opened in his name fraudulently. Mr. [redacted] contacted us after he received a bill for the TV and advised us he would be returning the TV. He states he emailed us multiple times but has never gotten a response. Mr. [redacted] is requesting the charges be credited to the account and for the account to be closed and removed from his credit file. Our records indicate Mr. [redacted]’s information was used to open an account on our website on October 7, 2016. The order for the TV was placed the same day, shipped and was delivered on October 17, 2016 to the address we have on file for Mr. [redacted]. On October 16, 2016 we received a payment of $449.98. On October 20, 2016 we received a call from Mr. [redacted] advising us that he did not open the account or place the order. Mr. [redacted] advised the agent he would be returning the TV. The agent placed a hold on the account to prevent any additional orders from being placed and sent an “affidavit of unauthorized use” for Mr. [redacted] to complete and return to us. On October 28, 2016 the payment of $449.98 was reversed as we were notified the payment did not clear the bank. Since the payment was reversed a late fee was assessed to the account. On November 8, 2016 our Fraud Department received the completed affidavit and a letter was sent to Mr. [redacted] advising him a police report was required in order for our Fraud Department to complete the investigation of unauthorized use. On November 16, 2016 Mr. [redacted] contacted us by phone and the agent explained a copy of the police report is required to complete the investigation. The agent sent another affidavit and Mr. [redacted] advised us he would be sending a copy of the police report and that he would be returning the item for credit. On December 19, 2016 the TV was received and credit was issued for the full price of $449.98. However, as Mr. [redacted] was already advised, no further credits will be issued until we receive the required police report. If the local police department will not file a report, Mr. [redacted] needs to provide documentation that no police report can be filed along with the officer’s name, precinct name and phone number. To expedite Mr. [redacted] may fax the information directly to our Fraud Department at ###-###-#### or by mail to [redacted] Saint Cloud, MN. 56303. Additionally, we only have record of receiving three emails from Mr. [redacted]. The first email was received on January 4, 2017 and Mr. [redacted] was questioning the status of the account. A reply was sent to Mr. [redacted] advising him to contact our Fraud Department for additional information. The second email was received on February 1, 2017. We have no record of a reply being sent to Mr. [redacted] in reference to this contact. We sincerely apologize for this oversight on our part. The last email was received on March 30, 2017 in which Mr. [redacted] stated he did not want to file a police report for late fees and interest charges. An agent from our Fraud Department attempted to contact Mr. [redacted] back by phone and a message was left advising Mr. [redacted] to contact our Fraud Department. If Mr. [redacted] has further questions or concerns he may contact our Fraud Department at ###-###-####, Monday – Friday, 8:00 AM – 6:00 PM CT. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
After reviewing Verizon's response I have found the following to be inaccurate. First, there was no attempt to contact me at a number ending in [redacted] which is the only number ever placed on file by me or a family member for this account. Instead they called my wife at her number ending in [redacted] five different times. She advised them to contact me at [redacted], which has always been the only number on file. She did verbally provide this number to them but no contact attempt was made. Furthermore, no attempt by letter or email has been attempted to resolve this contact issue or my complaint against them. Furthermore, the billing statements are electronic and customers can pay their bill without viewing the electronic statement. With that in mind, it is obvious that some customers, such as myself, would not receive special notices via billing statements since statements are not viewed. Customers, such as myself, expect to see their bills categorized on billing statements and do not expect to see changes in service in billing statements. Billing statements are titled as such because they should be specifically for categorized billing, not important changes to a customer's account. That being said, a letter should have been mailed to me with such a notification. Moreover, there was no notification via email or postage letter with the change of service, except a notice on their website which was posted after my initial complaint to Verizon about this additional charge. I know it was after because I checked my messages beforehand and my inbox on Verizon's website was empty, but after I contacted customer support and the issues arose of my statement being changed, I immediately logged back in the website and the message was posted after my complaint. Third, my original billing statement did not have the additional $7.00 on it, but when I attempted to pay my bill the $7.00 was attached. This was an obvious discrepancy so I contact customer support online. They advised me that I was wrong so I typed the categorized billing statement to them and thus showed them that the additional $7.00 was absent. After this was when I was kicked off the website and when I logged back in my statement had been changed. I was not kicked off due to an error on my computer because the other websites I had open still worked and I was not booted off of them, but only Verizon’s website. Seeing that by Verizon's own statement that there is no contract to service there must equally be an absence of contract for payment. Therefore, I decline to pay the extra money to Verizon. I have received a final bill from Verizon for a total of $64.35, which seems to have been prorated for my canceling of Verizon's services but not for the additional charge placed on the account. I desire that Verizon send a reimbursement check of a minimal $7.00 in U.S. currency to my physical residential address since this service increase was never agreed upon, verbally or in writing, between Verizon and myself.
Our billing rep spoke with the customer today. We explained all of our plans and unfortunately there is nothing lower available and no way to change the taxes. Case closed.
Verizon investigation located only one account for [redacted] which was for account [redacted]###-###-#### which was disconnected 9/**/16, via order [redacted]. The account reflected an address of [redacted]. A bill was generated 10/*/16, reflecting a past...
due balance $174.85, current charges were a credit of $167.63 for a total due of $7.21. Payment was received 10/**/16, which cleared the balance. The equipment return order associated with the disconnection of service was cancelled 10/*/16 as the equipment was returned (4 Media clients and 1 media server). No other accounts could be located and this account did not bill for any unreturned equipment. Verizon was unsuccessful in reaching the customer with attempts made 10/**/16, 10/*8/16, 10/**/16 and 11/**/16. Messages have been left providing contact information for [redacted] to call back to provide information to investigate further if necessary. A please call letter was sent on 11/**/16, and we will address further when the customer responds. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am missing payments to my landline. I am getting a run around each person I speak to gives me another number to call. Now I am back at the beginning. At one point my phone was shut off but I have proof the payments were made and received. I need someone to find my money!!!!!! According to my records I am over paid 318.02. I just spoke to someone and they hung up on me!!!!I would like Verizon to find these payments and refund me
I am rejecting this response because:they fail to accecept the fact that billing statements and phone calls come from them,fingerhut continues to dial ###-###-#### in reference to mr [redacted] account. rude nasty people demanding I pay the bill myself. fingerhut also says after 3 months from the date of death they will stop, however it has been 6 weeks after the 3 months and they still continue. .if fingerhut does not cease all comunications regarding mr [redacted] account I will obtain legal counsel and I will sue fingerhut for continued harassment.
The case was sent to the Verizon on Line (VOL) support team.A specialist attempted to reach the customer by telephone, but was not successful.On [redacted], he spoke with the customer and advised that his line tests are currently showing stable but that he did notice a lot of counts over 95%...
utilization on the OCD switch. A referreal was therefore sent to see if there is any possibility to switch the customer to another switch if possible or if there is any relief coming. On [redacted], a specialist followed-up and spoke with the customer. He explained that a project is currently underway to split the equipment and provide congestion relief which should be complete by December. The customer advised that he had not been notified about this directly. The specialist assured him again that this project is underway and also advised that his complaint has been documented in our records.
Initial Business Response /* (1000, 5, 2015/06/05) */
CONFIDENTIAL COMMUNICATION
June 4, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Credit Account.
Our investigation confirms that Ms. [redacted] placed an order on May 4, 2015 for Converse Unisex CT All Star Canvas Sneakers and K-Swiss Mens ST329 Crosstrainer Shoes. The required $30 down payment was successfully made on the same date with debit card ending '[redacted]'.
On May 6, 2015 a person identifying as a "family member" contacted us stating they were the owner of debit card ending '[redacted]' and did not authorize the $30 down payment. They indicated they would be contacting their bank to dispute the payment to reverse the transaction.
As a result, we did not release the order for shipping and referred the matter to our Credit Risk/Fraud Department for review. As part of their investigation, they called Ms. [redacted] on June 4, 2015; there was no answer but they left a message requesting a callback. Ms. [redacted] is asked to call them directly at [redacted], Monday through Friday 8 a.m. to 4:30 p.m. Central Time.
Our records show that the payment reversal was completed on May 19, 2015 and we are no longer in possession of these funds.
We appreciate Ms. [redacted]'s ongoing cooperation and assistance in resolving this matter.
Sincerely,
[redacted]
Executive Care Team
VF/ah
2016 ...⇄ Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he has been receiving mailings from Fingerhut for several months addressed to an individual who does not reside at his residence. This has now been corrected. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
[redacted] Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. Our investigation concludes; equipment shows it was returned June 2015 and no equipment charges have been billed to the...
account. As of 7/**/15, the account reflects a credit balance of $21.65 that will be refunded in 1-2 billing cycles. Verizon has left voicemail on ###-###-####, communicated by email [redacted] and [redacted] but have not heard back from the customer. Verizon apologies for the inconvenience this has caused and trust that this information will assist you in closing this complaint. Sincerely, John T. Verizon SW Executive Relations ###-###-#### EXT [redacted]
Initial Business Response /* (1000, 5, 2015/10/20) */
CONFIDENTIAL COMMUNICATION
October 19, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted] Jr, [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] Jr. regarding a WebBank/Fingerhut Advantage Credit Account.
Per the Account Terms and Conditions to which Mr. [redacted] has agreed, "We may increase or reduce your credit limit, or suspend or terminate your Account at any time without cause. We will provide notice to you to the extent applicable by law." Any reduction, increase, or other change to the account's credit limit is the result of ongoing systematic monitoring of the account activity data. This information may pertain to the customer's Fingerhut Account as well as their credit history as a whole.
Customers who show an overall strong performance with respect to credit may notice their Fingerhut Account has been given a credit line increase, either temporary or permanent. By placing an order or orders on their credit account during the time their temporary increase is in effect, the customer's regular credit limit is given a permanent increase matching the amount of the order(s), to a round dollar figure. If no orders are place within the applicable time frame, the temporary increase expires and the regular credit limit is restored.
In regards to Mr. [redacted]'s concern that the credit increases may lower his credit score, unfortunately, credit reporting agencies do not reveal the exact details and inner-workings of their scoring systems. What is known are the basic components and attributes of a credit file that are influential determinants of the overall credit rating. If our temporary credit increase would have any impact in this regard, it would be in relation to the "credit utilization" (also known as debt-to-credit-limit ratio), which is the percentage of available credit that has been borrowed.
While we feel this process does not have any long-term, unreasonable impact on our customers' credit ratings, we respect and accommodate customer requests to opt out of credit increases.
Our records indicate that Mr. [redacted]'s credit was increased to $2000.00 on June 3, 2015. On August 17, 2015 Mr. [redacted] requested to opt out of temporary credit line increases. This request could not be processed as Fingerhut requires customer's specify both temporary and permanent increases be frozen.
After another account review, Mr. [redacted] was given an additional temporary increase on September 3, 2015. Mr. [redacted] notified Fingerhut on September 10, 2015 that he no longer wanted any credit increases on the account. This request was processed on September 23, 2015 and his credit limit was frozen at $2000.00.
Per Mr. [redacted]'s request, his WebBank/Fingerhut Advantage Credit Account was closed on September 27, 2015.
We trust this explanation will meet Mr. [redacted]'s expectations, and would like to apologize for any confusion this may have caused him.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
I am rejecting this response because:I had never received a letter of affidavit from them. Also they claim that they have never received a letter from me disputing the account and the charges, I even faxed it to the company. It was not until March 20, 2017 that I spoke with a lady in their fraud department that she emailed me an MNR affidavit. Every time I call I am transferred to different departments with no resolution in sight.
CONFIDENTIAL COMMUNICATION November 28, 2016 Revdex.com of Minnesota ...
Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted]. As an assurance to Mr. [redacted], he has now been added to our Do Not Solicit list. As our contact lists are prepared several weeks in advance, it may take up to four to six weeks for the solicitations to completely stop. Mr. [redacted] will cease to be contacted in any way by our company. We apologize for any inconvenience. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
I am rejecting this response because:The item was returned and they are the administrators of their own systems. They can undo this intentional hit on my credit. I was not renting broken merchandise, yet they want me to pay some sort of a rental fee or fee for broken stuff. This is ridiculous. I know I will not do business with the con artists anymore. The ONLY reason I accepted an account with them was to rebuild my credit, and now they are ruining it for me because they wanted some money out of their overpriced broken piece of junk PC.This is terrible business and unprofessional.This PC was literally $200 more than EVERY other store not owned by Bluestem Group. I even asked them to drop the price a little for me. I didn't care to have the PC, then it came bent, dented, and scratched up. They are con artists who prey on people like me. I had to file bankruptcy due to divorce and an ex-wife who refused to assist me in paying bills, then she got child support even though we had 50/50 custody. In America, it doesn't matter what your reason is. I had to file bankruptcy and now I have to depend on installment loans, payday loans, fingerhut type companies, and high interest credit cards JUST to rebuild my credit. It gives the consumer absolutely NO power because businesses can behave like fingerhut. I made a poor choice in selecting them as a business I would work with, but forget that. I will only tarnish their name with the truth. They are a bunch of con-artists who take advantage of people.
Upon further reviewing the customer's billing concerns, we issued the final adjustment on the account that ends in [redacted] in the amount of $117.00. The account ending in [redacted] already has a zero balance. THe customer is not being held responsible for any late fees and this account...
was not credit reported. We apologize for any inconvenience experienced as a result of the above matter.
The case was sent to the Consumer Financial Service (CFS) Final account team.A specialist did attempt to reach the customer by telephone to discuss her issue, but was not successful. A message was left providing her contact information. Records indicate that the customer did provide her correct...
address information, so stop-payment was issued on the original check #[redacted] and new request submitted for the refund of $44.31 to go to customer's current address for account [redacted]: [redacted]
Records do show that the check was released on 12/*/17. Should the customer wish to discuss this issue further, she may reach the specialist directly on the number provided: ###-###-####; office hours 7-3 CSDT M-F
On November *, 2015 a technician dispatched and replaced the
customer's set top box. Several calls were made to confirm the customer's
service is working without success and a call me letter was mailed.
Please be advised, Verizon has reviewed the account and made contact with the consumer. The terms of service were explained to the consumer. As a courtesy, Verizon has agreed to follow up on the account and adjust the early termination fee once it bills. The consumer has been advised all other...
charges will be considered owing.
Please be advised Verizon investigated and only found one repair ticket from May *, 2017-May **, 2017 which we credited him $49.14. We have recalled his account from collections and he can pay us directly the difference of $74.10. As for the fios service, our engineer has reached out to [redacted]...
who renovated his building from 5 Unit and just make it 1 Unit. He explained to him that engineer will verify and once it is confirmed that it 1Unit, the building will be updated in our database so that he can get FIOS. I. He also has his name and number.I tried calling [redacted] twice today 2/*/18 and his mailbox is full. I will send a call me letter.
CONFIDENTIAL COMMUNICATION July 15, 2016 #[redacted] Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted]. As an assurance to Ms. [redacted], although it may appear we are reporting two separate accounts, it really is just a continuation of the same account with the same account number. WebBank, as the bank issuer of all Fingerhut credit accounts, will appear alongside Fingerhut on the label of the account trade-line. Typically, it is labeled and appears on the credit report as “Fingerhut/WebBank” or WebBank/Fingerhut.” Our records indicate we received Ms. [redacted]’s completed fraud affidavit on July 8, 2016 and forwarded it to the Credit Risk Department for review at that time. On the same date, they finalized the investigation, approved Ms. [redacted]’s claim, closed the account for fraud, and sent requests for removal of the trade-line from all credit bureaus where it appeared. Ms. [redacted] should allow 30 to 60 days from this response for the updates to process and reflect on her credit files. Thank you for this opportunity to explain. Sincerely, Vi [redacted] Executive Care TeamVF/ah
CONFIDENTIAL COMMUNICATION March 29,...
2017 ...⇄ #[redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] –[redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. In Mr. [redacted]’s inquiry he states his identity was stolen and an LCD TV was delivered to him. After researching, Mr. [redacted] found that a Gettington account was opened in his name fraudulently. Mr. [redacted] contacted us after he received a bill for the TV and advised us he would be returning the TV. He states he emailed us multiple times but has never gotten a response. Mr. [redacted] is requesting the charges be credited to the account and for the account to be closed and removed from his credit file. Our records indicate Mr. [redacted]’s information was used to open an account on our website on October 7, 2016. The order for the TV was placed the same day, shipped and was delivered on October 17, 2016 to the address we have on file for Mr. [redacted]. On October 16, 2016 we received a payment of $449.98. On October 20, 2016 we received a call from Mr. [redacted] advising us that he did not open the account or place the order. Mr. [redacted] advised the agent he would be returning the TV. The agent placed a hold on the account to prevent any additional orders from being placed and sent an “affidavit of unauthorized use” for Mr. [redacted] to complete and return to us. On October 28, 2016 the payment of $449.98 was reversed as we were notified the payment did not clear the bank. Since the payment was reversed a late fee was assessed to the account. On November 8, 2016 our Fraud Department received the completed affidavit and a letter was sent to Mr. [redacted] advising him a police report was required in order for our Fraud Department to complete the investigation of unauthorized use. On November 16, 2016 Mr. [redacted] contacted us by phone and the agent explained a copy of the police report is required to complete the investigation. The agent sent another affidavit and Mr. [redacted] advised us he would be sending a copy of the police report and that he would be returning the item for credit. On December 19, 2016 the TV was received and credit was issued for the full price of $449.98. However, as Mr. [redacted] was already advised, no further credits will be issued until we receive the required police report. If the local police department will not file a report, Mr. [redacted] needs to provide documentation that no police report can be filed along with the officer’s name, precinct name and phone number. To expedite Mr. [redacted] may fax the information directly to our Fraud Department at ###-###-#### or by mail to [redacted] Saint Cloud, MN. 56303. Additionally, we only have record of receiving three emails from Mr. [redacted]. The first email was received on January 4, 2017 and Mr. [redacted] was questioning the status of the account. A reply was sent to Mr. [redacted] advising him to contact our Fraud Department for additional information. The second email was received on February 1, 2017. We have no record of a reply being sent to Mr. [redacted] in reference to this contact. We sincerely apologize for this oversight on our part. The last email was received on March 30, 2017 in which Mr. [redacted] stated he did not want to file a police report for late fees and interest charges. An agent from our Fraud Department attempted to contact Mr. [redacted] back by phone and a message was left advising Mr. [redacted] to contact our Fraud Department. If Mr. [redacted] has further questions or concerns he may contact our Fraud Department at ###-###-####, Monday – Friday, 8:00 AM – 6:00 PM CT. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/bw
After reviewing Verizon's response I have found the following to be inaccurate. First, there was no attempt to contact me at a number ending in [redacted] which is the only number ever placed on file by me or a family member for this account. Instead they called my wife at her number ending in [redacted] five different times. She advised them to contact me at [redacted], which has always been the only number on file. She did verbally provide this number to them but no contact attempt was made. Furthermore, no attempt by letter or email has been attempted to resolve this contact issue or my complaint against them. Furthermore, the billing statements are electronic and customers can pay their bill without viewing the electronic statement. With that in mind, it is obvious that some customers, such as myself, would not receive special notices via billing statements since statements are not viewed. Customers, such as myself, expect to see their bills categorized on billing statements and do not expect to see changes in service in billing statements. Billing statements are titled as such because they should be specifically for categorized billing, not important changes to a customer's account. That being said, a letter should have been mailed to me with such a notification. Moreover, there was no notification via email or postage letter with the change of service, except a notice on their website which was posted after my initial complaint to Verizon about this additional charge. I know it was after because I checked my messages beforehand and my inbox on Verizon's website was empty, but after I contacted customer support and the issues arose of my statement being changed, I immediately logged back in the website and the message was posted after my complaint. Third, my original billing statement did not have the additional $7.00 on it, but when I attempted to pay my bill the $7.00 was attached. This was an obvious discrepancy so I contact customer support online. They advised me that I was wrong so I typed the categorized billing statement to them and thus showed them that the additional $7.00 was absent. After this was when I was kicked off the website and when I logged back in my statement had been changed. I was not kicked off due to an error on my computer because the other websites I had open still worked and I was not booted off of them, but only Verizon’s website. Seeing that by Verizon's own statement that there is no contract to service there must equally be an absence of contract for payment. Therefore, I decline to pay the extra money to Verizon. I have received a final bill from Verizon for a total of $64.35, which seems to have been prorated for my canceling of Verizon's services but not for the additional charge placed on the account. I desire that Verizon send a reimbursement check of a minimal $7.00 in U.S. currency to my physical residential address since this service increase was never agreed upon, verbally or in writing, between Verizon and myself.
Our billing rep spoke with the customer today. We explained all of our plans and unfortunately there is nothing lower available and no way to change the taxes. Case closed.
Verizon investigation located only one account for [redacted] which was for account [redacted]###-###-#### which was disconnected 9/**/16, via order [redacted]. The account reflected an address of [redacted]. A bill was generated 10/*/16, reflecting a past...
due balance $174.85, current charges were a credit of $167.63 for a total due of $7.21. Payment was received 10/**/16, which cleared the balance. The equipment return order associated with the disconnection of service was cancelled 10/*/16 as the equipment was returned (4 Media clients and 1 media server). No other accounts could be located and this account did not bill for any unreturned equipment. Verizon was unsuccessful in reaching the customer with attempts made 10/**/16, 10/*8/16, 10/**/16 and 11/**/16. Messages have been left providing contact information for [redacted] to call back to provide information to investigate further if necessary. A please call letter was sent on 11/**/16, and we will address further when the customer responds. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am missing payments to my landline. I am getting a run around each person I speak to gives me another number to call. Now I am back at the beginning. At one point my phone was shut off but I have proof the payments were made and received. I need someone to find my money!!!!!! According to my records I am over paid 318.02. I just spoke to someone and they hung up on me!!!!I would like Verizon to find these payments and refund me
Sincerely,
[redacted]
I am rejecting this response because:they fail to accecept the fact that billing statements and phone calls come from them,fingerhut continues to dial ###-###-#### in reference to mr [redacted] account. rude nasty people demanding I pay the bill myself. fingerhut also says after 3 months from the date of death they will stop, however it has been 6 weeks after the 3 months and they still continue. .if fingerhut does not cease all comunications regarding mr [redacted] account I will obtain legal counsel and I will sue fingerhut for continued harassment.
The case was sent to the Verizon on Line (VOL) support team.A specialist attempted to reach the customer by telephone, but was not successful.On [redacted], he spoke with the customer and advised that his line tests are currently showing stable but that he did notice a lot of counts over 95%...
utilization on the OCD switch. A referreal was therefore sent to see if there is any possibility to switch the customer to another switch if possible or if there is any relief coming. On [redacted], a specialist followed-up and spoke with the customer. He explained that a project is currently underway to split the equipment and provide congestion relief which should be complete by December. The customer advised that he had not been notified about this directly. The specialist assured him again that this project is underway and also advised that his complaint has been documented in our records.
Initial Business Response /* (1000, 5, 2015/06/05) */
CONFIDENTIAL COMMUNICATION
June 4, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am...
writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Credit Account.
Our investigation confirms that Ms. [redacted] placed an order on May 4, 2015 for Converse Unisex CT All Star Canvas Sneakers and K-Swiss Mens ST329 Crosstrainer Shoes. The required $30 down payment was successfully made on the same date with debit card ending '[redacted]'.
On May 6, 2015 a person identifying as a "family member" contacted us stating they were the owner of debit card ending '[redacted]' and did not authorize the $30 down payment. They indicated they would be contacting their bank to dispute the payment to reverse the transaction.
As a result, we did not release the order for shipping and referred the matter to our Credit Risk/Fraud Department for review. As part of their investigation, they called Ms. [redacted] on June 4, 2015; there was no answer but they left a message requesting a callback. Ms. [redacted] is asked to call them directly at [redacted], Monday through Friday 8 a.m. to 4:30 p.m. Central Time.
Our records show that the payment reversal was completed on May 19, 2015 and we are no longer in possession of these funds.
We appreciate Ms. [redacted]'s ongoing cooperation and assistance in resolving this matter.
Sincerely,
[redacted]
Executive Care Team
VF/ah
CONFIDENTIAL COMMUNICATION August 19,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he has been receiving mailings from Fingerhut for several months addressed to an individual who does not reside at his residence. This has now been corrected. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
[redacted] Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. Our investigation concludes; equipment shows it was returned June 2015 and no equipment charges have been billed to the...
account. As of 7/**/15, the account reflects a credit balance of $21.65 that will be refunded in 1-2 billing cycles. Verizon has left voicemail on ###-###-####, communicated by email [redacted] and [redacted] but have not heard back from the customer. Verizon apologies for the inconvenience this has caused and trust that this information will assist you in closing this complaint. Sincerely, John T. Verizon SW Executive Relations ###-###-#### EXT [redacted]
Initial Business Response /* (1000, 5, 2015/10/20) */
CONFIDENTIAL COMMUNICATION
October 19, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted] Jr, [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] Jr. regarding a WebBank/Fingerhut Advantage Credit Account.
Per the Account Terms and Conditions to which Mr. [redacted] has agreed, "We may increase or reduce your credit limit, or suspend or terminate your Account at any time without cause. We will provide notice to you to the extent applicable by law." Any reduction, increase, or other change to the account's credit limit is the result of ongoing systematic monitoring of the account activity data. This information may pertain to the customer's Fingerhut Account as well as their credit history as a whole.
Customers who show an overall strong performance with respect to credit may notice their Fingerhut Account has been given a credit line increase, either temporary or permanent. By placing an order or orders on their credit account during the time their temporary increase is in effect, the customer's regular credit limit is given a permanent increase matching the amount of the order(s), to a round dollar figure. If no orders are place within the applicable time frame, the temporary increase expires and the regular credit limit is restored.
In regards to Mr. [redacted]'s concern that the credit increases may lower his credit score, unfortunately, credit reporting agencies do not reveal the exact details and inner-workings of their scoring systems. What is known are the basic components and attributes of a credit file that are influential determinants of the overall credit rating. If our temporary credit increase would have any impact in this regard, it would be in relation to the "credit utilization" (also known as debt-to-credit-limit ratio), which is the percentage of available credit that has been borrowed.
While we feel this process does not have any long-term, unreasonable impact on our customers' credit ratings, we respect and accommodate customer requests to opt out of credit increases.
Our records indicate that Mr. [redacted]'s credit was increased to $2000.00 on June 3, 2015. On August 17, 2015 Mr. [redacted] requested to opt out of temporary credit line increases. This request could not be processed as Fingerhut requires customer's specify both temporary and permanent increases be frozen.
After another account review, Mr. [redacted] was given an additional temporary increase on September 3, 2015. Mr. [redacted] notified Fingerhut on September 10, 2015 that he no longer wanted any credit increases on the account. This request was processed on September 23, 2015 and his credit limit was frozen at $2000.00.
Per Mr. [redacted]'s request, his WebBank/Fingerhut Advantage Credit Account was closed on September 27, 2015.
We trust this explanation will meet Mr. [redacted]'s expectations, and would like to apologize for any confusion this may have caused him.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
I am rejecting this response because:I had never received a letter of affidavit from them. Also they claim that they have never received a letter from me disputing the account and the charges, I even faxed it to the company. It was not until March 20, 2017 that I spoke with a lady in their fraud department that she emailed me an MNR affidavit. Every time I call I am transferred to different departments with no resolution in sight.
CONFIDENTIAL COMMUNICATION November 28, 2016 Revdex.com of Minnesota ...
Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted]. As an assurance to Mr. [redacted], he has now been added to our Do Not Solicit list. As our contact lists are prepared several weeks in advance, it may take up to four to six weeks for the solicitations to completely stop. Mr. [redacted] will cease to be contacted in any way by our company. We apologize for any inconvenience. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
I am rejecting this response because:The item was returned and they are the administrators of their own systems. They can undo this intentional hit on my credit. I was not renting broken merchandise, yet they want me to pay some sort of a rental fee or fee for broken stuff. This is ridiculous. I know I will not do business with the con artists anymore. The ONLY reason I accepted an account with them was to rebuild my credit, and now they are ruining it for me because they wanted some money out of their overpriced broken piece of junk PC.This is terrible business and unprofessional.This PC was literally $200 more than EVERY other store not owned by Bluestem Group. I even asked them to drop the price a little for me. I didn't care to have the PC, then it came bent, dented, and scratched up. They are con artists who prey on people like me. I had to file bankruptcy due to divorce and an ex-wife who refused to assist me in paying bills, then she got child support even though we had 50/50 custody. In America, it doesn't matter what your reason is. I had to file bankruptcy and now I have to depend on installment loans, payday loans, fingerhut type companies, and high interest credit cards JUST to rebuild my credit. It gives the consumer absolutely NO power because businesses can behave like fingerhut. I made a poor choice in selecting them as a business I would work with, but forget that. I will only tarnish their name with the truth. They are a bunch of con-artists who take advantage of people.