Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about a charges misquote related to her Verizon bill. [redacted] claims she was promised a Verizon double play for an amount...
of $89.99 and even received confirmation. However, [redacted] received a subsequent email with the same exact services for an amount of $112.99. Verizon notes the difference in the amount of $23. Upon review, Verizon attempted to reach [redacted] multiple times but we have been unsuccessful. In any event, Verizon continued to review the case and email order confirmations. Verizon noted that [redacted] was correct regarding the email order confirmations she received. As a result, Verizon issued an adjustment for the missing credit on the September and October bills totaling $46. Subsequently, customer service issued a recurring adjustment in the amount of $23 for a period of 19 months which is when [redacted] contract ends. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11784487, and find that this resolution is satisfactory to me. I did receive the mailing that they said they sent out after
I contacted you. Everything was manually typed with handwritten notations and
codes on it and a return label. The handwritten notations appeared to be
instructions on how to process the return once they receive it. Without a
computer generated packing slip it looks like they have to figure out what to
do.
CONFIDENTIAL COMMUNICATION [redacted], Jessup, Pennsylvania 18434-1833 November 18, 2016 Revdex.com of Minnesota and North Dakota Attn: [redacted] 220 S. River Ridge Cir Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding additional concerns about her Haband Credit Card Account. In Ms. [redacted]’s additional inquiry, she states that she received the $27.00 credit to her credit card and also received a bill for $42.90. She states that she owes nothing because she returned all the merchandise and paid the shipping charge. She was told that she should have paid the minimum charge even though she returned all the merchandise. She spoke with Comenity Bank several times and they refuse to stop billing her. Haband has fully refunded Ms. [redacted] for her returned merchandise including the shipping/handling and the Smart Label fee. Any issues pertaining to the Haband credit card must be addressed by Comenity Capital Bank. In reviewing this correspondence we have determined that the issue relates to the Haband Credit Card Account which is administered by Comenity Capital Bank. Therefore, upon receiving this inquiry, we have communicated the information with Comenity Capital Bank and we understand that they are directly pursuing a response to Ms. [redacted]’s concerns. Comenity Capital Bank notified me that they called Ms. [redacted] on November 11, 2016 and left her a voicemail message. Comenity Capital Bank advised me on November 11, 2016 that they reviewed Ms. [redacted]’s account and credited the fees to provide the customer with a zero balance. They have also updated the payment history to show the customer as current and to please allow 45 days for this to be updated. Please note that Comenity Capital Bank and Haband Company are two separate entities in which Haband Company is responsible for handling matters related to sales, merchandise processing, returns and shipping. Due to financial institution regulations, Haband does not have access to cardholder’s credit card information such as the account balance, payment history or fees accessed to the account. Comenity Capital bank is responsible for addressing all matters related to the Haband Credit card account. After receiving Comenity Capital Bank’s response, please let us know if there are any additional questions or concerns. If I may be of further assistance please contact me at ###-###-####, Monday - Friday 8 am – 3 pm EST. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Upon receipt of the complaint filed Verizon reviewed the consumer’s account. The consumer expressed concern regarding promotions they were honored when renewing their Verizon agreement. On 7/*/17 the consumer renewed their 2 year agreement with Verizon FiOS. The contract renewal...
provided the consumer with a reduced rate on the Starz movie package, the package is $15.00 monthly and the consumer is getting a $7.00 discount thru 7/**/18. The consumer received HBO free for 3 months as a customer loyalty offer. On 9/**/17 the consumer was billed $100.00 for unreturned equipment and the charge was then removed on 10/*/17 as we adjusted the charge in full for $108.88. On 11/**/17 Verizon spoke with the consumer and went over their monthly billing and discounts, no changes were made to the account. The consumer has our contact information should they have any further concerns.
I didn't get an letter for the company until after I filed an compliant and that is not the way to do business. Why is the company running my credit all the time and I'm paying them on time each month.. Not the way to do business at all.. Not a satisfied customer.
Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter for our response as we have reached the 2,000...
max characters allowed. Sincerely, Vi [redacted]Executive Care Team VF/rg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. As part of our in-depth review of Ms. [redacted]’s account, we contacted our partner, Teleflora, on behalf of Ms. [redacted]. Per Teleflora, the florist made multiple attempts to deliver the flowers but the recipient was not home. In addition to the florist leaving door tags for the recipient, the florist also made several phone calls to the recipient regarding the delivery. When the florist was contacted by the recipient the delivery was completed on February 15, 2016. Teleflora also advised they have no record of advising Ms. [redacted] that a full refund would be completed. Teleflora issued the credit for $9.99 prior to charge being submitted to Fingerhut. The initial total for the flowers was $77.13. The amount Teleflora submitted to Fingerhut for billing purposes was $67.14 after the discount of $9.99 was applied by Teleflora. On Ms. [redacted]’s March 13, 2016 billing statement there are two charges from Teleflora. One charge for $60.44 on February 14, 2016 and one charge totaling $67.14 on February 15, 2016. As a courtesy, Teleflora has issued a full credit in the amount of $67.14 which matches the amount she was billed on her Fingerhut account. Ms. [redacted] will see the credit reflected on a future billing statement. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION June 13, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she does not know of a [redacted] and that the proof of payment she sent us only has her name, [redacted], on it. She believes we typed the account number incorrectly and credited the payment to the wrong person. Ms. [redacted] also states she doesn’t appreciate being on speaker phone with our company, in which she also heard someone at our company say “who cares” about her account. Ms. [redacted] requests we correct our error, credit her account, stop damaging her credit and do the right thing. As previously stated, our records indicate the payment was sent to us with [redacted] Robert’s account payment stub, as attached in our previous response. We are unable to make an exception to the policies and procedures set in place for Fingerhut, which states we are unable to move payments that are sent to us with a specific account stub. Additionally, our records indicate that [redacted] has listed the same address on his account as [redacted]’ address. We apologize that Ms. [redacted] overheard a representative make an unprofessional and unkind remark while on the phone with her. We take these complaints very seriously, as it is Fingerhut’s objective to provide exceptional customer service in all interactions with our customers. Any information Ms. [redacted] can provide regarding this incident would be helpful to us - such as date and time of the call, and/or representative’s name. Ms. [redacted] may call ###-###-#### to provide this information to us, and we can further investigate this matter further. As previously stated, a minimum payment of $468.80 is due by June 15, 2016. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION June 26, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Our investigation determined that the services were activated on March *, 2017 - FIOS digital voice with internet & TV and HBO for $19.99 per month. The service was terminated at the customer's request on September **, 2015 when customer informed that he was moving south and wanted the...
services terminated. We provided and billed the $19.99 monthly charge for the HBO for all 7 months. The HBO was apparently suppose to be provided for 12 months at no charge. In order to honor the offer it required us to manually adjust the monthly charges. The monthly rate totaled $20.61 with taxes and surcharges. We had issued did find credits of $61.83 (3 months) on the July bill; $20.61 credit on the August bill; $20.61 credit on the September bill for the HBO charges. In addition to the $10.66 prorated credit provided on the October bill (total credit $103.05). In November the customer was billed for an unreturned STB but then the charge of $381.82 was adjusted on July *, 2016 when we processed the return of the equipment. On September *, 2017 we issued additional credit of $51.17 to the account. The credit was to provide full credit of the HBO monthly charge for the 7 months of service. Once the credit processes the final bill balance is $51.42. We sincerely apologize for the problems encountered and appreciate this being brought to our attention.
We spoke with the customer on September *, 2015 to advise we are in receipt of the complaint and the issue was referred to the appropriate department to review & investigate. The customer is moving to another address where High Speed Internet is available. The customer has FiOS ...
Double Play-FiOS TV & FiOS Internet 50/50 under a 24 month contract which expires on September *, 2016. The customer spoke with our representative on September *, 2015 prior to the move and she was advised there would be an Early Termination Fee. No changes were made to the account. Our representative spoke with the customer on September * and confirmed the new address supports High Speed Internet at 3Mbps data speed. The customer. It was explained that she is under a 24 month agreement which expires on September *, 2014 and she is receiving a $15.00 monthly discount as a result of the 24 month agreement. There are 12 months remaining on the contract. The customer is dissatisfied that her request to waive the Early Termination Fee was denied..
Verizon has tried on several occasions to contact [redacted] with no success. Customer's 10/**/16 bill included [redacted] charges for [redacted]. If the customer cancelled [redacted] service on 10/**/16 as stated there would be no refund due. The customer would have used the service for the full cycle.
I am rejecting this response because:
It seems to be corrected for time being. Should I receive anything in additional it will be considered as harassment and I will contact an attorney about possible suit.
Please be advised Verizon has tried to make contact with [redacted] to educate him on the email re received in reference to paying $2.80 for a maintenance or to purchase a Verizon router or one of his own with no success.
The customer had FiOS Double Play-FiOS TV & FiosInternet 50/50 under a 24 month contract which expired on September *, 2016.The customer spoke with our representative on September *, 2015 prior to themove and she was advised there would be an Early Termination Fee. A representative spoke with the customer on September [redacted]and confirmed the new address supports High Speed Internet at 3Mbps data speed.The customer felt the speed does not meet her expectations. It was explained thatshe was under a 24 month agreement which was renewed on September *, 2014 andshe received a $15.00 monthly discount as a result of the 24 month agreement.There were 12 months remaining on the contract. Upon entering the contract with Verizon, the customer agreedto the terms and services of the contract. Our terms of service specifically state that if the termination is aresult of violation by the customer of the terms of this Agreement, thecustomer also shall be liable to pay the Early Termination Fee (ETF). Therefore, Verizon’s decision remains the same, the customer is responsible for the Early Termination Fee.
CONFIDENTIAL COMMUNICATION August 8, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received on behalf of Mr. [redacted]. We fully understand Mr. [redacted]’s frustration with this issue, which is why we appreciate his patience and understanding in this matter. We are confident that in this instance the steps we have taken will permanently and successfully cease all future mailings to him, we again apologize for any inconvenience Mr. [redacted] has experienced. However, should Mr. [redacted] receive mail from us after the 6-8 week timeframe, he should contact our Executive Care Department directly at [email protected] or via phone at ###-###-#### and we will respond within 24 hours. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
We contacted the customer and reviewed the local calling area. We agreed to adjust call charges incurred for calls outside the local calling area through to the next bill. Customer is aware any further call charges incurred are applicable. We appreciate being provided with this opportunity to...
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about a charges misquote related to her Verizon bill. [redacted] claims she was promised a Verizon double play for an amount...
of $89.99 and even received confirmation. However, [redacted] received a subsequent email with the same exact services for an amount of $112.99. Verizon notes the difference in the amount of $23. Upon review, Verizon attempted to reach [redacted] multiple times but we have been unsuccessful. In any event, Verizon continued to review the case and email order confirmations. Verizon noted that [redacted] was correct regarding the email order confirmations she received. As a result, Verizon issued an adjustment for the missing credit on the September and October bills totaling $46. Subsequently, customer service issued a recurring adjustment in the amount of $23 for a period of 19 months which is when [redacted] contract ends. Furthermore, I have left my number with [redacted] should she have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11784487, and find that this resolution is satisfactory to me. I did receive the mailing that they said they sent out after
I contacted you. Everything was manually typed with handwritten notations and
codes on it and a return label. The handwritten notations appeared to be
instructions on how to process the return once they receive it. Without a
computer generated packing slip it looks like they have to figure out what to
do.
CONFIDENTIAL COMMUNICATION [redacted], Jessup, Pennsylvania 18434-1833 November 18, 2016 Revdex.com of Minnesota and North Dakota Attn: [redacted] 220 S. River Ridge Cir Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding additional concerns about her Haband Credit Card Account. In Ms. [redacted]’s additional inquiry, she states that she received the $27.00 credit to her credit card and also received a bill for $42.90. She states that she owes nothing because she returned all the merchandise and paid the shipping charge. She was told that she should have paid the minimum charge even though she returned all the merchandise. She spoke with Comenity Bank several times and they refuse to stop billing her. Haband has fully refunded Ms. [redacted] for her returned merchandise including the shipping/handling and the Smart Label fee. Any issues pertaining to the Haband credit card must be addressed by Comenity Capital Bank. In reviewing this correspondence we have determined that the issue relates to the Haband Credit Card Account which is administered by Comenity Capital Bank. Therefore, upon receiving this inquiry, we have communicated the information with Comenity Capital Bank and we understand that they are directly pursuing a response to Ms. [redacted]’s concerns. Comenity Capital Bank notified me that they called Ms. [redacted] on November 11, 2016 and left her a voicemail message. Comenity Capital Bank advised me on November 11, 2016 that they reviewed Ms. [redacted]’s account and credited the fees to provide the customer with a zero balance. They have also updated the payment history to show the customer as current and to please allow 45 days for this to be updated. Please note that Comenity Capital Bank and Haband Company are two separate entities in which Haband Company is responsible for handling matters related to sales, merchandise processing, returns and shipping. Due to financial institution regulations, Haband does not have access to cardholder’s credit card information such as the account balance, payment history or fees accessed to the account. Comenity Capital bank is responsible for addressing all matters related to the Haband Credit card account. After receiving Comenity Capital Bank’s response, please let us know if there are any additional questions or concerns. If I may be of further assistance please contact me at ###-###-####, Monday - Friday 8 am – 3 pm EST. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Upon receipt of the complaint filed Verizon reviewed the consumer’s account. The consumer expressed concern regarding promotions they were honored when renewing their Verizon agreement. On 7/*/17 the consumer renewed their 2 year agreement with Verizon FiOS. The contract renewal...
provided the consumer with a reduced rate on the Starz movie package, the package is $15.00 monthly and the consumer is getting a $7.00 discount thru 7/**/18. The consumer received HBO free for 3 months as a customer loyalty offer. On 9/**/17 the consumer was billed $100.00 for unreturned equipment and the charge was then removed on 10/*/17 as we adjusted the charge in full for $108.88. On 11/**/17 Verizon spoke with the consumer and went over their monthly billing and discounts, no changes were made to the account. The consumer has our contact information should they have any further concerns.
I didn't get an letter for the company until after I filed an compliant and that is not the way to do business. Why is the company running my credit all the time and I'm paying them on time each month.. Not the way to do business at all.. Not a satisfied customer.
Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter for our response as we have reached the 2,000...
max characters allowed. Sincerely, Vi [redacted]Executive Care Team VF/rg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION April 25, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. As part of our in-depth review of Ms. [redacted]’s account, we contacted our partner, Teleflora, on behalf of Ms. [redacted]. Per Teleflora, the florist made multiple attempts to deliver the flowers but the recipient was not home. In addition to the florist leaving door tags for the recipient, the florist also made several phone calls to the recipient regarding the delivery. When the florist was contacted by the recipient the delivery was completed on February 15, 2016. Teleflora also advised they have no record of advising Ms. [redacted] that a full refund would be completed. Teleflora issued the credit for $9.99 prior to charge being submitted to Fingerhut. The initial total for the flowers was $77.13. The amount Teleflora submitted to Fingerhut for billing purposes was $67.14 after the discount of $9.99 was applied by Teleflora. On Ms. [redacted]’s March 13, 2016 billing statement there are two charges from Teleflora. One charge for $60.44 on February 14, 2016 and one charge totaling $67.14 on February 15, 2016. As a courtesy, Teleflora has issued a full credit in the amount of $67.14 which matches the amount she was billed on her Fingerhut account. Ms. [redacted] will see the credit reflected on a future billing statement. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION June 13, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she does not know of a [redacted] and that the proof of payment she sent us only has her name, [redacted], on it. She believes we typed the account number incorrectly and credited the payment to the wrong person. Ms. [redacted] also states she doesn’t appreciate being on speaker phone with our company, in which she also heard someone at our company say “who cares” about her account. Ms. [redacted] requests we correct our error, credit her account, stop damaging her credit and do the right thing. As previously stated, our records indicate the payment was sent to us with [redacted] Robert’s account payment stub, as attached in our previous response. We are unable to make an exception to the policies and procedures set in place for Fingerhut, which states we are unable to move payments that are sent to us with a specific account stub. Additionally, our records indicate that [redacted] has listed the same address on his account as [redacted]’ address. We apologize that Ms. [redacted] overheard a representative make an unprofessional and unkind remark while on the phone with her. We take these complaints very seriously, as it is Fingerhut’s objective to provide exceptional customer service in all interactions with our customers. Any information Ms. [redacted] can provide regarding this incident would be helpful to us - such as date and time of the call, and/or representative’s name. Ms. [redacted] may call ###-###-#### to provide this information to us, and we can further investigate this matter further. As previously stated, a minimum payment of $468.80 is due by June 15, 2016. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
CONFIDENTIAL COMMUNICATION June 26, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Our investigation determined that the services were activated on March *, 2017 - FIOS digital voice with internet & TV and HBO for $19.99 per month. The service was terminated at the customer's request on September **, 2015 when customer informed that he was moving south and wanted the...
services terminated. We provided and billed the $19.99 monthly charge for the HBO for all 7 months. The HBO was apparently suppose to be provided for 12 months at no charge. In order to honor the offer it required us to manually adjust the monthly charges. The monthly rate totaled $20.61 with taxes and surcharges. We had issued did find credits of $61.83 (3 months) on the July bill; $20.61 credit on the August bill; $20.61 credit on the September bill for the HBO charges. In addition to the $10.66 prorated credit provided on the October bill (total credit $103.05). In November the customer was billed for an unreturned STB but then the charge of $381.82 was adjusted on July *, 2016 when we processed the return of the equipment. On September *, 2017 we issued additional credit of $51.17 to the account. The credit was to provide full credit of the HBO monthly charge for the 7 months of service. Once the credit processes the final bill balance is $51.42. We sincerely apologize for the problems encountered and appreciate this being brought to our attention.
We spoke with the customer on September *, 2015 to advise we are in receipt of the complaint and the issue was referred to the appropriate department to review & investigate. The customer is moving to another address where High Speed Internet is available. The customer has FiOS ...
Double Play-FiOS TV & FiOS Internet 50/50 under a 24 month contract which expires on September *, 2016. The customer spoke with our representative on September *, 2015 prior to the move and she was advised there would be an Early Termination Fee. No changes were made to the account. Our representative spoke with the customer on September * and confirmed the new address supports High Speed Internet at 3Mbps data speed. The customer. It was explained that she is under a 24 month agreement which expires on September *, 2014 and she is receiving a $15.00 monthly discount as a result of the 24 month agreement. There are 12 months remaining on the contract. The customer is dissatisfied that her request to waive the Early Termination Fee was denied..
Verizon has tried on several occasions to contact [redacted] with no success. Customer's 10/**/16 bill included [redacted] charges for [redacted]. If the customer cancelled [redacted] service on 10/**/16 as stated there would be no refund due. The customer would have used the service for the full cycle.
I am rejecting this response because:
It seems to be corrected for time being. Should I receive anything in additional it will be considered as harassment and I will contact an attorney about possible suit.
I am rejecting this response because:I do not care what they say. I do not now nor have I ever wanted this account. I want it closed!
Please be advised Verizon has tried to make contact with [redacted] to educate him on the email re received in reference to paying $2.80 for a maintenance or to purchase a Verizon router or one of his own with no success.
The customer had FiOS Double Play-FiOS TV & FiosInternet 50/50 under a 24 month contract which expired on September *, 2016.The customer spoke with our representative on September *, 2015 prior to themove and she was advised there would be an Early Termination Fee. A representative spoke with the customer on September [redacted]and confirmed the new address supports High Speed Internet at 3Mbps data speed.The customer felt the speed does not meet her expectations. It was explained thatshe was under a 24 month agreement which was renewed on September *, 2014 andshe received a $15.00 monthly discount as a result of the 24 month agreement.There were 12 months remaining on the contract. Upon entering the contract with Verizon, the customer agreedto the terms and services of the contract. Our terms of service specifically state that if the termination is aresult of violation by the customer of the terms of this Agreement, thecustomer also shall be liable to pay the Early Termination Fee (ETF). Therefore, Verizon’s decision remains the same, the customer is responsible for the Early Termination Fee.
My question as to how they obtained my social security number without my consent was NOT answered.
CONFIDENTIAL COMMUNICATION August 8, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received on behalf of Mr. [redacted]. We fully understand Mr. [redacted]’s frustration with this issue, which is why we appreciate his patience and understanding in this matter. We are confident that in this instance the steps we have taken will permanently and successfully cease all future mailings to him, we again apologize for any inconvenience Mr. [redacted] has experienced. However, should Mr. [redacted] receive mail from us after the 6-8 week timeframe, he should contact our Executive Care Department directly at [email protected] or via phone at ###-###-#### and we will respond within 24 hours. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
We contacted the customer and reviewed the local calling area. We agreed to adjust call charges incurred for calls outside the local calling area through to the next bill. Customer is aware any further call charges incurred are applicable. We appreciate being provided with this opportunity to...
address this customer's concerns.