Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This issue is not resolved, and I am still without my $400 gift card that was promised to me. The sales rep (Ian) who came to my house to get me to switch to Verizon used the gift card as a strong selling point. He even calculated how much I would have to pay [redacted] in order to break my contract. He explained that the $400 gift card would more than make up for the cost of breaking the contract with [redacted]. The sales rep told me that if I pick this particular package at the currently rate I am paying, I would receive the $400 gift card with 2-3 months. I would never have switched from [redacted] if this promotion wasn't offered. This is either poor training on Verizon's part, or it was a sales rep that scammed me into switching by offering something that he knew was incorrect. The sales rep also did not leave me with a sales receipt or a written list of everything that he sold me. I kept all of the documents that he gave me and this was not a part of the documents he gave me. Joyce D[redacted]'s response to Revdex.com states that I was given an option to pay more per month ($89.99) and then I would be eligible for the gift card. This doesn't make sense because if that was the initial offer that the sales rep told me about, I would never have switched from [redacted]. I only switched because of the package price I was quoted also came with the $400 gift card. It would not make sense for me to pay more for Verizon and break my contract with [redacted] and have to pay them as well. As for the email confirmation, that was mentioned in the reply letter from Verizon to Revdex.com, how is a customer to know that the promotion would be listed or not listed? The sales rep told me to check the email to make sure that the installation date was correct and that the services (phone, tv, internet) were correct as well. He never mentioned that the promotion would be listed there as well. As a new customer to Verizon, how would I know that the promotion would be listed? On top of that, I was told only after waiting 3 months (sales rep told me to call Verizon if I had not gotten my card in 3 months), that the promotion would have been listed in that email. By that time, I was not able to terminate my contract.Since this issue, I have had to call Verizon several times in order to resolve technical issues with my services. The email confirmations (which I was told to read carefully) have been incorrect. Because I know that I have to get everything in writing, I called yesterday (October **) in order to receive an email with the correct information that was quoted to me by Chenelle D[redacted] (Verizon Corporate Retention Team) on October **. The customer service rep and her supervisor were not able to send me an email with the correct information. In fact, the supervisor told me that there was an "error" and that they would have to resolve the issue the next day. I gave him my contact information and he told me he would call me between 4:30 and 5. It is now past 5 and I have not received a call from him. I only bring this situation up because I was told that I should have closely read the email confirmation to look for the $400 gift card, yet Verizon's email system is flawed because it continues to send out emails with incorrect information. I still have not received the correct email for this issue. I feel that Verizon should either honor the promotion that their sales rep offered me, or they should let me out of my contract because I switched to them under false pretenses. They told me false information to get me to sign up and then they will not let me get out of the contract. This does feel like a scam to me. Verizon offered a promotion to me in order to get my business and then refuse to honor that promotion or even let me leave the company without a penalty. This type of business behavior is unethical. I will continue to pursue resolution to this problem until I am either given what was offered to me ($400 gift card) or they let me out of my contract. I do not trust what Verizon tells me because they have given me false information time and again. I do not want to do business with Verizon, yet I am not able to get out of my contract without a penalty. This just does not seem right to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
ert/Angela D[redacted] Revdex.com case [redacted] returned my call she is disputing monthly charges after bundle renewal December **/2016 [redacted] noted 79.99 is what we have for her she is not understanding the additional discounts that we have...e center....108.97 plus taxes.....she said it should...
be 84.99 with the other discounts she is at 79.99, added filters to correct bundle to 79.99 , she has a 15.00 lec that will be ending May **, 2016 so after tax until May 93.35 then after lec discount expires plus 15.00 93.35 + 15.00 = 108.35.left voice mail as [redacted] requested A preview of the customer's estimated charges was successfully sent to [redacted]. The Email Reference number: [redacted] also advised the internet is working as it should, Resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Although I am satisfied that Verizon Communications agreed to honor the contract they prepared for me, it was a terrible waste of time calling them on three separate occasions, beinggiven conflicting excuses, and finally being forced to file Revdex.com and NYS AG complaints. This problem should have never happened.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have already called the contact person Greg and left him a voicemail as well as spoke to him on the phone. When I spoke with him on the phone, I told him that the line had finally been buried. I also left him a voicemail after I saw that only $45 was credited to our account. The total setup fee was $90. Our internet has been going at around 20-25 MBPS as opposed to the 50 we are paying for and Verizon first sent a tech out that was not a Fios tech so couldn't help us and then they sent out a tech that clicked around on our computers for about an hour a half to 2 hours only to afterwards tell us that he doesn't know about laptops so he couldn't help us. I additionally had a chat with a customer service rep on the Fios Facebook page who redirected me to a chat on the Fios webpage only to spend over an hour and a half in chat for them to tell me to run Verizon Speed Optimizer that ended up doing nothing to help our internt speeds. In the meantime I keep getting random calls about techs coming out (they already did and they did nothing to help with our internet speeds) and about appointments for the line to be buried even though I already told Greg that the line was buried. It's all a disorganized mess and the moral of the story is so far we are very much not getting the service we are paying for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, [redacted] expressed concern about the inability to use the phone number ###-###-#### under Verizon’s service. [redacted] also expressed...
concern about very slow internet speeds. Upon review, Verizon noted the phone number ###-###-#### shows as active under Mr. [redacted] Verizon profile. Unfortunately, [redacted] states he still does not have access to this phone number. Verizon advised we would like to troubleshoot and send a technician to his location at his earliest convenience. Our last communication with [redacted] was on 05/**/17 when he advised he could not select a concrete date in which he would be available for our technicians. [redacted] will call us when ready so that we can repair his services. Verizon will continue to await his call and looks forward to caring for his issues through completion. Subsequently, once we have determined and cared for his issues, Verizon will issue out of service credits based on the time his services were out. Furthermore, I have left my number with [redacted] should he have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am rejecting this response because: I did not receive the product, I told there customer service rep I would pay because I felt I had no other choice and I thought it eventually was a mistake they corrected since I did not receive anything besides phone calls about how to pay my bill. I moved from [redacted] in June of 2014. I did not receive any product in that time. Also, there were teenagers living on the second floor of [redacted] and could of been stolen by one of them , so if your tracking is saying it was delivered but I never received anything I'm supposed to pay this debt because you have confirmation that you dropped the TV off on a porch without having any proper signature confirming the delivery? I must have had to sign something for the delivery guy and I never spoke to one so I don't know how thats confirmed. I then didnt receive any Phone calls from them when I moved and my number never changed, again I thought it was settled due to no contact with me and never receiving the product. I only just found out when the case got moved to get handle by another party and then received and phone call and then reached out to Revdex.com.
2016 ...⇄ Revdex.com of Minnesota # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he purchased a TV from Fingerhut and started making payments in January 2016. He states his balance is higher than he believes it should be. Our records indicate Mr. [redacted] purchased a Seiki 32" 720p LED TV/DVD Combo on January 31, 2016. Our records indicate Mr. [redacted] is making his payments on time, paying the required minimum amount due each month. While Mr. [redacted]’s balance on his account is decreasing, interest charges are still be assessed to his account. As a reminder to Mr. [redacted], his account is a revolving credit account. As such, it is subject to accrued interest charges whenever a balance is carried from one billing cycle to the next. The interest is calculated based on the account’s current Annual Percentage Rate of 25.15%, and the monthly charges will vary in relation to increases of reductions in the account balance from month to month. This information is covered in the Terms and Conditions of the account, which Mr. [redacted] agreed to when he applied for this credit account. According to Mr. [redacted]’s complaint, he states Fingerhut has refunded $67.00 to his account, and requests that the remaining amount be refunded. We have no record of that exact amount being returned to Mr. [redacted]. We do, however, have record of Mr. [redacted] ordering an LG 32” Television on November 13, 2015, which was returned to us on December 8, 2015 because it was defective. An exact exchange was sent to Mr. [redacted] on December 8, 2015, and subsequently returned to us on January 29, 2016. The order total for the LG 32” Television was $529.98. No credit was given when the first television was returned because an exact exchange was set up. Upon return of the exchanged item, only the purchase price was credited, which left the original shipping and handling and the return label fee on the account. As a one-time courtesy, the shipping and handling, in the amount of $19.99, was credited on February 4, 2016. The return label fee, in the amount of $23.95, was credited as a one-time courtesy on February 8, 2016, to Mr. [redacted]’s credit card ending in [redacted]. At this time the current balance on Mr. [redacted]’s account is $275.42. A minimum payment of $20.99 is due by September 7, 2016. Mr. [redacted] can pay his balance down more quickly by making payments that are larger than the minimum amount due. If Mr. [redacted] has any further questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Please be advised Verizon has tried on several occasions to reach [redacted] with no success on May [redacted], 2016 . Verizon will send [redacted] a call me letter to make contact so that we can resolve his issues.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
A new order that goes through this same process with not enough details of current problems does not resolve my original complaint. I would rather stay with another provider of internet and television service as there is no compelling reason for me to attempt this again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Upon speaking with [redacted], our billing representative adjusted the Early Termination Fee of $605.00 billed to the account. The account was closed as of December *, 2016. An email confirmation was sent per the customer's request. [redacted] had not further concerns...
The following information posted to the July **, 2015 bill under the “Verizon News” section: Promotions Ending: This month your discounts on the following items may be ending. Make changes to your account online at Verizon.com -24 Mo. Bundle Credit. In addition, under the "Need to Know...
Information" section of the bill the following information was notated: FiOS Rate Increase-In order to continue to bring you quality service, at times we need to raise our rates. On or after 30 days from the date of this bill, the base monthly rate for your FiOS Bundle, FiOS TV, or FiOS Internet plan will increase by $8. If you would like to keep your current service as is, no action is required and any credits or discounts remain in effect until their original expiration date. If you have recently signed up for a new 2-year bundle agreement, you may disregard this notice. We offer many other bundle options that can help you get the most for your money. Just call and a FiOS rep will help find the best value for you. You may even be eligible for a special offer when you switch to a new FiOS bundle with a two-year agreement and two-year price guarantee. Call ###-###-#### ([redacted]) or go to [redacted] for more information. Be sure to have your Verizon bill handy for reference. Research determined that the previous promotional credit of $20.00 off expired on August **, 2015. On September **, 2015 [redacted] regarding the rate increase. During this contact, the representative went over the billing. As a courtesy, the representative added a promotional credit of $10.00 off for 12 months. Our records do not reflect that the promotional credit was offered at $15.00 off for 12 months. The following information posted to the October **, 2015 bill under the “Verizon News” section: New Promotions- This month your discounts will begin on the following items: Valued Customer $10/12 Mo. On January **, 2016 I spoke with [redacted] and explained the previous promotional $20.00 discount expired. I advised [redacted] that a billing representative from our office would contact him and go over available options to lower the bill. On January **, 2016 a billing representative from our office spoke with [redacted] regarding his concerns. The billing representative offered [redacted] an additional promotional credit of $5.00 for 12 months. [redacted] accepted the offer. Please allow 1-2 bill cycles for credit to post. We trust that this information will assist you in closing this complaint. Again, we apologize for any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at */###-###-#### EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
letter, they are addressing details that are not a part of the complaint, and they are even adding in actions I have taken since the complaint.I placed this complaint on 11/16/2017 about what happened to me on 11/17/2017.What does it matter that I purchased another order on Nov. 20 2017? In this letter they decide to state:" Also, our records indicate on November 20, 2017 order number [redacted], was placed on our website for NOJE9 XBOX One X 1TB Console. Express shipping was added to the order. UPS tracking number [redacted] shows the order was delivered November 24, 2017 at 12:30pm. If Mr. [redacted] did not intend to place two orders for the XBOX One X 1TB Console, or if he is dissatisfied with his purchases, he may return the item(s) within our return policy, which states: "Please show me where in my complaint did I mention "I did not intend to place two orders?" It is also easy to see that since I placed this complaint on 11/16/2017 something I did on 11/20 2017 could not have been an issue addressed.This letter further adds insult to the situation, for they attempted to address the "probability" that "I made a mistake" instead of taking responsibility and ownership of the real problem which their Customer Service agents "intentionally" gave me the run around until it was time for them to get off of work, and then allowed me to be hung up on.But since they want to include the point that I purchased another order on Nov. 20, which is correct, well I would like to add that the point that I was able to go online, see that you were then advertising that you had xbox one x systems that were in stock, but yet did not satisfy my pre-order first kinda adds insult to injury. But now I believe I see what took place. Since the xbox one x order I placed on 11/20/2017 which is After my Order in October, was handled and shipped before my back ordered xbox, and not only that, I know someone else that purchased one On Nov 20, 2017 and their order was filled before my back order dated on Oct. 25, and their unit was handled and shipped before my back order, I get a better picture of what you really care about. You were willing to sacrifice back orders that did not "PAY" for "Faster Delivery" in preference for New orders placed almost a month after your back order that did "Pay" for "Faster Delivery." Shouldn't you have fulfilled / handled your back orders first?Also, what if I had not gotten on the website and just happen to check if it showed it had xbox one x units "in stock" and someone else would have ordered that one for "Faster shipping and handling", Humm, would I have been told that the Xbox one X was still on back order? So this situation sorta tells on itself.But even all of that that was just said, does not deal with the point that I received horrible customer service, but the worse part is that it was intentional.The phone call that you speak of stated (left a message) that they were calling about the xbox orders, no one never stated that they were calling about my Customer Service complaint. So that is why I did not rush to return the call, same way you have not rushed to satisfy me, your customer. So in your letter, you try to point out what may have been my fault, and all your irrelevant info about your return policy and all of that, which I can read and already understood, for it is posted well on your website and other documentation. Then you decide to act like you were addressing MY COMPLAINT. You say, "We apologize the assistance Mr. [redacted] received for his order was not to his satisfaction." but me being lied to that the CSR could not give me information about my order status, and kept putting me on hold, never let me speak to a supervisor, and then kept me on hold until your phones went dead, is to your satisfaction? Again, take ownership, not try to pass blame on me and then have someone with the same values as the CSR's that wasted my time did and have someone of equal ability and training (I guess) write me this letter and try to call me on the phone. That would have pissed me off even more anyway. Just like this letter is.By the way, I have been an international Executive CSR training instructor for a Top 25 Fortune company for many years, and I know the difference between a company that runs a customer service department that cares about their customers versus a company that cares about just making money.See finger hut is a way for people who credit may have been in bad standing to get started repairing it. I happen to have gone through a divorce that left my credit in less favorable conditions. So I took the initiative to repair it. So not everyone that get a finger hut account is a Middle School Drop out and may not be able to read and understand what is going on.But to have been treated the way I have, then to attempt to give a misdirected, across the board, Public Relations written explanation, (For this is not an apology) and think I will be satisfied is not happening.Did you look at your CSR software, to see that I had indeed called multiple times, the times of those calls and the outcome of those calls? So if you had, you would not be saying, "We apologize the assistance Mr. [redacted] received for his order was not to his satisfaction."So now I do not accept this as a resolution to this problem, and I will not return a phone call to another one of your so called CSR that obviously have not been properly trained to give "Customer Service" so that they can piss me off. So I will accept any further communication that you wish to furnish via Mail.Sincerely,[redacted] L. [redacted] Jr.
We agreed to credit the sister's account ###-###-####-[redacted] to satisfy complaint about final bill credit $62.52 from grandmother's account. Per collections they are unable to reissue refund check for account ###-###-####-[redacted] in a different name. The grandmother is deceased and grandson is unable to...
cash the refund check. The payments were being taken automatically from his credit card. We offered to credit this account (sister's account) the amount of refund to satisfy and the customer accepted. The customer is satisfied. Case closed.
Records indicate Ms. [redacted] purchased a HP Stream 11.6" HD 4GB Windows 10 Laptop Computer on February 3, 2017. On April 3, 2017 Ms. [redacted] contacted Fingerhut stating she would like to return the merchandise. Due to the length of time that has passed since the purchase date Fingerhut would unable...
to accept the return as they require returns to be made in accordance with their return policy. We encourage Ms. [redacted] to contact the manufacturer, HP, at ###-###-####, for assistance with the product.
CONFIDENTIAL COMMUNICATION March 17, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states her credit was temporarily increased when she did not ask for it. She states this affected her credit score. She would not like additional credit line increases on her Fingerhut Account and for the records to be dropped from her credit report. Per the Account Terms and Conditions to which Ms. [redacted] agreed to, “we may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase, or other change to the account’s credit limit is the result of ongoing systematic monitoring of account activity data. This information may pertain to the customer’s Fingerhut Account as well as their credit history as a whole. Customers showing an overall strong performance with respect to credit may notice their WebBank/Fingerhut Advantage Credit Account has been given a credit line increase, either temporary or permanent. By placing an order or orders on their credit account during the time their temporary increase is in effect, the customer’s regular credit limit is given a permanent increase matching the amount of the order(s), to a rounded dollar figure. If no orders are placed within the applicable timeframe, the temporary increase expires and the regular credit limit is restored. Ms. [redacted] requested for credit line increases on her account to be frozen on March 1, 2017. A freeze on an account can take up to 5 business days to process and be applied. Our records indicate a temporary increase of credit was issued on March 3, 2016 which brought Ms. [redacted]’s credit limit to $2,700. This offer was removed and Ms. [redacted]’s credit was placed back to $1,900 due to the freeze request. Ms. [redacted]’s credit account was frozen at $1,900 on March 8, 2017. We are not able to modify the reporting on her credit bureau record, due to the terms of the account that she agreed to, as mentioned above. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you, Analisa, you were fantastic and I couldn't have gotten the proper resolution without you.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION March 2, 2017 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states it does not state refunds will be processed in the form of a mailed check. She would like to know why it took so long for her refund to process. PayCheck Direct’s policy is to mail a paper check if there is a credit balance on an account. On our website under Returns and Exchanges, it states, “We will issue credit to your account for the purchase price, less shipping and handling. A refund check will be mailed if you have a credit balance on your account.” We received a refund request in the letter we received from Ms. [redacted] on February 9, 2017. A check in the amount of $22.39 was mailed on February 22, 2017. Records indicate Ms. [redacted] was advised of the 14 day hold related to the ACH payment, and that it would take between 10 and 15 days after that date for the refund to be processed and mailed. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
A Verizon representative spoke with [redacted] on 4/**/17. The representative found that the online system was showing the rate of $79.99 per month instead of the advertised rate of $39.99. The representative was able to place the order and add exceptions so that [redacted] will receive the ordered...
internet service at the $39.99 per month rate plus tax/fees.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This issue is not resolved, and I am still without my $400 gift card that was promised to me. The sales rep (Ian) who came to my house to get me to switch to Verizon used the gift card as a strong selling point. He even calculated how much I would have to pay [redacted] in order to break my contract. He explained that the $400 gift card would more than make up for the cost of breaking the contract with [redacted]. The sales rep told me that if I pick this particular package at the currently rate I am paying, I would receive the $400 gift card with 2-3 months. I would never have switched from [redacted] if this promotion wasn't offered. This is either poor training on Verizon's part, or it was a sales rep that scammed me into switching by offering something that he knew was incorrect. The sales rep also did not leave me with a sales receipt or a written list of everything that he sold me. I kept all of the documents that he gave me and this was not a part of the documents he gave me. Joyce D[redacted]'s response to Revdex.com states that I was given an option to pay more per month ($89.99) and then I would be eligible for the gift card. This doesn't make sense because if that was the initial offer that the sales rep told me about, I would never have switched from [redacted]. I only switched because of the package price I was quoted also came with the $400 gift card. It would not make sense for me to pay more for Verizon and break my contract with [redacted] and have to pay them as well. As for the email confirmation, that was mentioned in the reply letter from Verizon to Revdex.com, how is a customer to know that the promotion would be listed or not listed? The sales rep told me to check the email to make sure that the installation date was correct and that the services (phone, tv, internet) were correct as well. He never mentioned that the promotion would be listed there as well. As a new customer to Verizon, how would I know that the promotion would be listed? On top of that, I was told only after waiting 3 months (sales rep told me to call Verizon if I had not gotten my card in 3 months), that the promotion would have been listed in that email. By that time, I was not able to terminate my contract.Since this issue, I have had to call Verizon several times in order to resolve technical issues with my services. The email confirmations (which I was told to read carefully) have been incorrect. Because I know that I have to get everything in writing, I called yesterday (October **) in order to receive an email with the correct information that was quoted to me by Chenelle D[redacted] (Verizon Corporate Retention Team) on October **. The customer service rep and her supervisor were not able to send me an email with the correct information. In fact, the supervisor told me that there was an "error" and that they would have to resolve the issue the next day. I gave him my contact information and he told me he would call me between 4:30 and 5. It is now past 5 and I have not received a call from him. I only bring this situation up because I was told that I should have closely read the email confirmation to look for the $400 gift card, yet Verizon's email system is flawed because it continues to send out emails with incorrect information. I still have not received the correct email for this issue. I feel that Verizon should either honor the promotion that their sales rep offered me, or they should let me out of my contract because I switched to them under false pretenses. They told me false information to get me to sign up and then they will not let me get out of the contract. This does feel like a scam to me. Verizon offered a promotion to me in order to get my business and then refuse to honor that promotion or even let me leave the company without a penalty. This type of business behavior is unethical. I will continue to pursue resolution to this problem until I am either given what was offered to me ($400 gift card) or they let me out of my contract. I do not trust what Verizon tells me because they have given me false information time and again. I do not want to do business with Verizon, yet I am not able to get out of my contract without a penalty. This just does not seem right to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
ert/Angela D[redacted] Revdex.com case [redacted] returned my call she is disputing monthly charges after bundle renewal December **/2016 [redacted] noted 79.99 is what we have for her she is not understanding the additional discounts that we have...e center....108.97 plus taxes.....she said it should...
be 84.99 with the other discounts she is at 79.99, added filters to correct bundle to 79.99 , she has a 15.00 lec that will be ending May **, 2016 so after tax until May 93.35 then after lec discount expires plus 15.00 93.35 + 15.00 = 108.35.left voice mail as [redacted] requested A preview of the customer's estimated charges was successfully sent to [redacted]. The Email Reference number: [redacted] also advised the internet is working as it should, Resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Although I am satisfied that Verizon Communications agreed to honor the contract they prepared for me, it was a terrible waste of time calling them on three separate occasions, beinggiven conflicting excuses, and finally being forced to file Revdex.com and NYS AG complaints. This problem should have never happened.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have already called the contact person Greg and left him a voicemail as well as spoke to him on the phone. When I spoke with him on the phone, I told him that the line had finally been buried. I also left him a voicemail after I saw that only $45 was credited to our account. The total setup fee was $90. Our internet has been going at around 20-25 MBPS as opposed to the 50 we are paying for and Verizon first sent a tech out that was not a Fios tech so couldn't help us and then they sent out a tech that clicked around on our computers for about an hour a half to 2 hours only to afterwards tell us that he doesn't know about laptops so he couldn't help us. I additionally had a chat with a customer service rep on the Fios Facebook page who redirected me to a chat on the Fios webpage only to spend over an hour and a half in chat for them to tell me to run Verizon Speed Optimizer that ended up doing nothing to help our internt speeds. In the meantime I keep getting random calls about techs coming out (they already did and they did nothing to help with our internet speeds) and about appointments for the line to be buried even though I already told Greg that the line was buried. It's all a disorganized mess and the moral of the story is so far we are very much not getting the service we are paying for.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, [redacted] expressed concern about the inability to use the phone number ###-###-#### under Verizon’s service. [redacted] also expressed...
concern about very slow internet speeds. Upon review, Verizon noted the phone number ###-###-#### shows as active under Mr. [redacted] Verizon profile. Unfortunately, [redacted] states he still does not have access to this phone number. Verizon advised we would like to troubleshoot and send a technician to his location at his earliest convenience. Our last communication with [redacted] was on 05/**/17 when he advised he could not select a concrete date in which he would be available for our technicians. [redacted] will call us when ready so that we can repair his services. Verizon will continue to await his call and looks forward to caring for his issues through completion. Subsequently, once we have determined and cared for his issues, Verizon will issue out of service credits based on the time his services were out. Furthermore, I have left my number with [redacted] should he have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am rejecting this response because: I did not receive the product, I told there customer service rep I would pay because I felt I had no other choice and I thought it eventually was a mistake they corrected since I did not receive anything besides phone calls about how to pay my bill. I moved from [redacted] in June of 2014. I did not receive any product in that time. Also, there were teenagers living on the second floor of [redacted] and could of been stolen by one of them , so if your tracking is saying it was delivered but I never received anything I'm supposed to pay this debt because you have confirmation that you dropped the TV off on a porch without having any proper signature confirming the delivery? I must have had to sign something for the delivery guy and I never spoke to one so I don't know how thats confirmed. I then didnt receive any Phone calls from them when I moved and my number never changed, again I thought it was settled due to no contact with me and never receiving the product. I only just found out when the case got moved to get handle by another party and then received and phone call and then reached out to Revdex.com.
CONFIDENTIAL COMMUNICATION August 10,...
2016 ...⇄ Revdex.com of Minnesota # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he purchased a TV from Fingerhut and started making payments in January 2016. He states his balance is higher than he believes it should be. Our records indicate Mr. [redacted] purchased a Seiki 32" 720p LED TV/DVD Combo on January 31, 2016. Our records indicate Mr. [redacted] is making his payments on time, paying the required minimum amount due each month. While Mr. [redacted]’s balance on his account is decreasing, interest charges are still be assessed to his account. As a reminder to Mr. [redacted], his account is a revolving credit account. As such, it is subject to accrued interest charges whenever a balance is carried from one billing cycle to the next. The interest is calculated based on the account’s current Annual Percentage Rate of 25.15%, and the monthly charges will vary in relation to increases of reductions in the account balance from month to month. This information is covered in the Terms and Conditions of the account, which Mr. [redacted] agreed to when he applied for this credit account. According to Mr. [redacted]’s complaint, he states Fingerhut has refunded $67.00 to his account, and requests that the remaining amount be refunded. We have no record of that exact amount being returned to Mr. [redacted]. We do, however, have record of Mr. [redacted] ordering an LG 32” Television on November 13, 2015, which was returned to us on December 8, 2015 because it was defective. An exact exchange was sent to Mr. [redacted] on December 8, 2015, and subsequently returned to us on January 29, 2016. The order total for the LG 32” Television was $529.98. No credit was given when the first television was returned because an exact exchange was set up. Upon return of the exchanged item, only the purchase price was credited, which left the original shipping and handling and the return label fee on the account. As a one-time courtesy, the shipping and handling, in the amount of $19.99, was credited on February 4, 2016. The return label fee, in the amount of $23.95, was credited as a one-time courtesy on February 8, 2016, to Mr. [redacted]’s credit card ending in [redacted]. At this time the current balance on Mr. [redacted]’s account is $275.42. A minimum payment of $20.99 is due by September 7, 2016. Mr. [redacted] can pay his balance down more quickly by making payments that are larger than the minimum amount due. If Mr. [redacted] has any further questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Our previous resolution remains unchanged and is final.
Please be advised Verizon has tried on several occasions to reach [redacted] with no success on May [redacted], 2016 . Verizon will send [redacted] a call me letter to make contact so that we can resolve his issues.
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
A new order that goes through this same process with not enough details of current problems does not resolve my original complaint. I would rather stay with another provider of internet and television service as there is no compelling reason for me to attempt this again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Upon speaking with [redacted], our billing representative adjusted the Early Termination Fee of $605.00 billed to the account. The account was closed as of December *, 2016. An email confirmation was sent per the customer's request. [redacted] had not further concerns...
regarding this matter.
The following information posted to the July **, 2015 bill under the “Verizon News” section: Promotions Ending: This month your discounts on the following items may be ending. Make changes to your account online at Verizon.com -24 Mo. Bundle Credit. In addition, under the "Need to Know...
Information" section of the bill the following information was notated: FiOS Rate Increase-In order to continue to bring you quality service, at times we need to raise our rates. On or after 30 days from the date of this bill, the base monthly rate for your FiOS Bundle, FiOS TV, or FiOS Internet plan will increase by $8. If you would like to keep your current service as is, no action is required and any credits or discounts remain in effect until their original expiration date. If you have recently signed up for a new 2-year bundle agreement, you may disregard this notice. We offer many other bundle options that can help you get the most for your money. Just call and a FiOS rep will help find the best value for you. You may even be eligible for a special offer when you switch to a new FiOS bundle with a two-year agreement and two-year price guarantee. Call ###-###-#### ([redacted]) or go to [redacted] for more information. Be sure to have your Verizon bill handy for reference. Research determined that the previous promotional credit of $20.00 off expired on August **, 2015. On September **, 2015 [redacted] regarding the rate increase. During this contact, the representative went over the billing. As a courtesy, the representative added a promotional credit of $10.00 off for 12 months. Our records do not reflect that the promotional credit was offered at $15.00 off for 12 months. The following information posted to the October **, 2015 bill under the “Verizon News” section: New Promotions- This month your discounts will begin on the following items: Valued Customer $10/12 Mo. On January **, 2016 I spoke with [redacted] and explained the previous promotional $20.00 discount expired. I advised [redacted] that a billing representative from our office would contact him and go over available options to lower the bill. On January **, 2016 a billing representative from our office spoke with [redacted] regarding his concerns. The billing representative offered [redacted] an additional promotional credit of $5.00 for 12 months. [redacted] accepted the offer. Please allow 1-2 bill cycles for credit to post. We trust that this information will assist you in closing this complaint. Again, we apologize for any inconvenience [redacted] may have experienced as a result of this issue. If you have any questions regarding this matter, please contact our office at */###-###-#### EXT [redacted]. Sincerely, Stacey M. Executive Customer Relations
I am rejecting this response because:In this...
letter, they are addressing details that are not a part of the complaint, and they are even adding in actions I have taken since the complaint.I placed this complaint on 11/16/2017 about what happened to me on 11/17/2017.What does it matter that I purchased another order on Nov. 20 2017? In this letter they decide to state:" Also, our records indicate on November 20, 2017 order number [redacted], was placed on our website for NOJE9 XBOX One X 1TB Console. Express shipping was added to the order. UPS tracking number [redacted] shows the order was delivered November 24, 2017 at 12:30pm. If Mr. [redacted] did not intend to place two orders for the XBOX One X 1TB Console, or if he is dissatisfied with his purchases, he may return the item(s) within our return policy, which states: "Please show me where in my complaint did I mention "I did not intend to place two orders?" It is also easy to see that since I placed this complaint on 11/16/2017 something I did on 11/20 2017 could not have been an issue addressed.This letter further adds insult to the situation, for they attempted to address the "probability" that "I made a mistake" instead of taking responsibility and ownership of the real problem which their Customer Service agents "intentionally" gave me the run around until it was time for them to get off of work, and then allowed me to be hung up on.But since they want to include the point that I purchased another order on Nov. 20, which is correct, well I would like to add that the point that I was able to go online, see that you were then advertising that you had xbox one x systems that were in stock, but yet did not satisfy my pre-order first kinda adds insult to injury. But now I believe I see what took place. Since the xbox one x order I placed on 11/20/2017 which is After my Order in October, was handled and shipped before my back ordered xbox, and not only that, I know someone else that purchased one On Nov 20, 2017 and their order was filled before my back order dated on Oct. 25, and their unit was handled and shipped before my back order, I get a better picture of what you really care about. You were willing to sacrifice back orders that did not "PAY" for "Faster Delivery" in preference for New orders placed almost a month after your back order that did "Pay" for "Faster Delivery." Shouldn't you have fulfilled / handled your back orders first?Also, what if I had not gotten on the website and just happen to check if it showed it had xbox one x units "in stock" and someone else would have ordered that one for "Faster shipping and handling", Humm, would I have been told that the Xbox one X was still on back order? So this situation sorta tells on itself.But even all of that that was just said, does not deal with the point that I received horrible customer service, but the worse part is that it was intentional.The phone call that you speak of stated (left a message) that they were calling about the xbox orders, no one never stated that they were calling about my Customer Service complaint. So that is why I did not rush to return the call, same way you have not rushed to satisfy me, your customer. So in your letter, you try to point out what may have been my fault, and all your irrelevant info about your return policy and all of that, which I can read and already understood, for it is posted well on your website and other documentation. Then you decide to act like you were addressing MY COMPLAINT. You say, "We apologize the assistance Mr. [redacted] received for his order was not to his satisfaction." but me being lied to that the CSR could not give me information about my order status, and kept putting me on hold, never let me speak to a supervisor, and then kept me on hold until your phones went dead, is to your satisfaction? Again, take ownership, not try to pass blame on me and then have someone with the same values as the CSR's that wasted my time did and have someone of equal ability and training (I guess) write me this letter and try to call me on the phone. That would have pissed me off even more anyway. Just like this letter is.By the way, I have been an international Executive CSR training instructor for a Top 25 Fortune company for many years, and I know the difference between a company that runs a customer service department that cares about their customers versus a company that cares about just making money.See finger hut is a way for people who credit may have been in bad standing to get started repairing it. I happen to have gone through a divorce that left my credit in less favorable conditions. So I took the initiative to repair it. So not everyone that get a finger hut account is a Middle School Drop out and may not be able to read and understand what is going on.But to have been treated the way I have, then to attempt to give a misdirected, across the board, Public Relations written explanation, (For this is not an apology) and think I will be satisfied is not happening.Did you look at your CSR software, to see that I had indeed called multiple times, the times of those calls and the outcome of those calls? So if you had, you would not be saying, "We apologize the assistance Mr. [redacted] received for his order was not to his satisfaction."So now I do not accept this as a resolution to this problem, and I will not return a phone call to another one of your so called CSR that obviously have not been properly trained to give "Customer Service" so that they can piss me off. So I will accept any further communication that you wish to furnish via Mail.Sincerely,[redacted] L. [redacted] Jr.
We agreed to credit the sister's account ###-###-####-[redacted] to satisfy complaint about final bill credit $62.52 from grandmother's account. Per collections they are unable to reissue refund check for account ###-###-####-[redacted] in a different name. The grandmother is deceased and grandson is unable to...
cash the refund check. The payments were being taken automatically from his credit card. We offered to credit this account (sister's account) the amount of refund to satisfy and the customer accepted. The customer is satisfied. Case closed.
Records indicate Ms. [redacted] purchased a HP Stream 11.6" HD 4GB Windows 10 Laptop Computer on February 3, 2017. On April 3, 2017 Ms. [redacted] contacted Fingerhut stating she would like to return the merchandise. Due to the length of time that has passed since the purchase date Fingerhut would unable...
to accept the return as they require returns to be made in accordance with their return policy. We encourage Ms. [redacted] to contact the manufacturer, HP, at ###-###-####, for assistance with the product.
CONFIDENTIAL COMMUNICATION March 17, 2017 Better Business...
Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states her credit was temporarily increased when she did not ask for it. She states this affected her credit score. She would not like additional credit line increases on her Fingerhut Account and for the records to be dropped from her credit report. Per the Account Terms and Conditions to which Ms. [redacted] agreed to, “we may increase or reduce your credit limit, or suspend or terminate your Account, at any time with or without cause. We will provide notice to you to the extent required by applicable law.” Any reduction, increase, or other change to the account’s credit limit is the result of ongoing systematic monitoring of account activity data. This information may pertain to the customer’s Fingerhut Account as well as their credit history as a whole. Customers showing an overall strong performance with respect to credit may notice their WebBank/Fingerhut Advantage Credit Account has been given a credit line increase, either temporary or permanent. By placing an order or orders on their credit account during the time their temporary increase is in effect, the customer’s regular credit limit is given a permanent increase matching the amount of the order(s), to a rounded dollar figure. If no orders are placed within the applicable timeframe, the temporary increase expires and the regular credit limit is restored. Ms. [redacted] requested for credit line increases on her account to be frozen on March 1, 2017. A freeze on an account can take up to 5 business days to process and be applied. Our records indicate a temporary increase of credit was issued on March 3, 2016 which brought Ms. [redacted]’s credit limit to $2,700. This offer was removed and Ms. [redacted]’s credit was placed back to $1,900 due to the freeze request. Ms. [redacted]’s credit account was frozen at $1,900 on March 8, 2017. We are not able to modify the reporting on her credit bureau record, due to the terms of the account that she agreed to, as mentioned above. If Ms. [redacted] has any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you, Analisa, you were fantastic and I couldn't have gotten the proper resolution without you.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION March 2, 2017 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a PayCheck Direct Account. Ms. [redacted] states it does not state refunds will be processed in the form of a mailed check. She would like to know why it took so long for her refund to process. PayCheck Direct’s policy is to mail a paper check if there is a credit balance on an account. On our website under Returns and Exchanges, it states, “We will issue credit to your account for the purchase price, less shipping and handling. A refund check will be mailed if you have a credit balance on your account.” We received a refund request in the letter we received from Ms. [redacted] on February 9, 2017. A check in the amount of $22.39 was mailed on February 22, 2017. Records indicate Ms. [redacted] was advised of the 14 day hold related to the ACH payment, and that it would take between 10 and 15 days after that date for the refund to be processed and mailed. If Ms. [redacted] has any additional questions she may contact PayCheck Direct Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ks
A Verizon representative spoke with [redacted] on 4/**/17. The representative found that the online system was showing the rate of $79.99 per month instead of the advertised rate of $39.99. The representative was able to place the order and add exceptions so that [redacted] will receive the ordered...
internet service at the $39.99 per month rate plus tax/fees.