Revdex.com:I have already returned the first box and have not opened the second yet. I would like the mailing label for the second box sent to my email at k[redacted][email protected]. Otherwise I will take the unopened box to UPS and refuse package, having it returned to sender.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am rejecting this response because:
the interest wasnt explained for deferring the payments the first few months. therefore, they see ive been a customer several years, they should waive the interest that I didnt know was billed for the last 2 months. if not. I already paid half my balance. the other half will be paid off and closed soon.
Initial Business Response /* (1000, 5, 2015/08/13) */
CONFIDENTIAL COMMUNICATION
June 9, 2015
#[redacted]
Revdex.com of Minnesota
Attn: [redacted]...
[redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the recent inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Our investigation confirms that Ms. [redacted] purchased a Samsung Galaxy SIII mini I8200 Unlocked Smartphone via the Gettington website on July 22, 2015. We received it as a return on July 28, 2015, but it was denied for an exchange or a refund by the Returns Department for not meeting the terms of our return policy covering cellular phones.
The special restrictions on returning the Samsung phone were disclosed on the main "product features" webpage for that phone. Since Ms. [redacted] found and purchased the phone on the website, the return limitations were prominently displayed and available for her to review prior to purchasing it.
This information appears immediately below the product description of the phone, under the heading of "Returns Are Limited For Mobile Devices," and states: "Once shipped, only defective and damaged devices can be exchanged for an identical device on phones. Defective and damaged exchanges must be within 30 days of purchase."
Because Ms. [redacted] phone was found to be in good working order (not defective), it did not qualify to be returned. For this reason, we are returning the phone to Ms. [redacted] at her address on file of [redacted] Tarboro, NC 27886. The product will be shipped back to Ms. [redacted] on August 29, 2015.
Thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
On 8/**/16 the company agreed to call the customer on 8/**/16. On 8/**/16, the customer was advised the reward points have been added to the account. At that time the customer was advised that his request to add additional points could not be honored and he needed to contact, ###-###-#### for additional reward concerns. Verizon apologizes for the delay but does not compensate for inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received any check so far. I am still waiting.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Our investigation determined the customer was billed inerror for services at the new addressed. We issued credit adjustment for the full amount outstandingbringing the charges owed to a 0 balance. The account was pulled back for the outside collectionagency and all collection action ceased. We...
sincerely apologize for the problems the customer hasencountered and appreciate this being brought to our attention.
The customer had Automatic Bill Pay. Printed on the bill statement. it states the date that the payment will be deducted from the customer's account. According to our records the customer spoke with a supervisor on June *, 2015 who reversed the payment and at the customer's request,...
the payment is scheduled to be deducted on June **. The customer is no longer enrolled in Auto Bill Pay. We are unable to cover any overdrafts as the customer elected to have Automatic Bill Pay. As we have been unsuccessful in our attempts to speak with the customer, an email was sent to the address provided with this complaint of the above information.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted]’s inquiry states that after purchasing a Fitbit Flex he was unable to activate it through Fitbit since Fingerhut is not an authorized seller of Fitbit products. Mr. [redacted] also requests credit for the original shipping and handling charges and the return shipping fee, for his Fingerhut account to be closed and to no longer have a balance owing with Fingerhut. Our records indicate Mr. [redacted] placed an order on April 28, 2016 on our website for a Fitbit Flex Wireless Activity and Sleep Wristband. The total including shipping and handling was $154.72. On May 6, 2016 Mr. [redacted] contacted us via chat and advised us he would be returning the item as he was advised it is counterfeit. Please understand, like many retailers, we buy some of our new, factory fresh products from authorized distributors instead of direct from the manufacturer. As a result, we handle the warranty and service needs directly for our customers. On May 17, 2016 we received the return of the Fitbit and credit was issued to Mr. [redacted]’s account in the amount of $131.78. Our return policy is listed on our website and in our catalogs and is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. There is no upfront fee when using the return label. There is no fee for using the return label if you received a damaged of defective product or in the case of a shipping error. The final determination of product condition is subject to our inspection. Return fees not covered by Fingerhut will be deducted from your credit based on the weight of the package. The original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error. The reason Mr. [redacted] selected on the return reason form was “Not as described/pictured,” which we consider a non-qualifying reason. Therefore, the original shipping and handling of $14.99 and the return shipping fee of $7.95 was not credited. On May 31, 2016, Mr. [redacted] contacted us by phone and the agent issued credit for the original shipping and handling and the return shipping fee. The credit appears on Mr. [redacted]’s June 1, 2016 billing statement. A late fee of $14.99 was assessed to Mr. [redacted]’s account prior to the credit being issued for the shipping and handling fees. We have issued credit for the late fee. This credit will appear on Mr. [redacted]’s July 1, 2016 billing statement. There is no remaining balance on his account as of the date of this letter. Additionally, Mr. [redacted]’s account was closed per his request on May 6, 2016.Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Verizon's Executive office received this concern on 11/**/15. [redacted] was contacted on 11/**/15 and advised of receipt of the concern. [redacted] was contacted by the Local Manager after the attempt to install the service was missed and the installation was rescheduled. The...
technician was dispatched on 11/**/15 and completed the installation. Verizon has spoken with [redacted] and confirmed the installation has been completed. We trust this information will help to resolve Mr. R[redacted] concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response to my complaint is basically a restatement of the reasons Verizon has imposed these charges and they offer no relief. It should be noted that I am in the middle of a two year contract with Verizon for their services and, as a result, I am unable to change providers without significant penalty. Therefore, Verizon has unilaterally required that I pay an extra monthly fee, buy one of their routers, or purchase a 'compatible' router from another vendor without providing detailed technical specifications on what constitutes compatibility.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I tried returning a call to Mr. C[redacted] on [redacted] around 530pm - before 6pm (his advertised closing time) and he never tried to call me back. this is his phone # ###-###-#### Ext. [redacted]. My final bill w/[redacted] was $6.30 (and I had a credit of $6.30 w/[redacted], so did not owe them anything with the Nov. [redacted] payment that I made to Verizon), not the reg. fee of $69, so I am owed a refund.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer was contacted regarding the outage. We dispatched a technician on June [redacted] who was able to resolve their concerns. A credit has been issued to the account for the loss in service.
received this email. At no point did they try to contact me via mail or telephone. Which should be how ones contacted when a company has merchandise at a high value of a customers. Had they made a second attempt via by mail or a phone call I would have responded immediately. I have ordered from here before and paid off any balance I had prior to this order. I think this is as close to robbery as it can get legally and they should be ashamed of them self. The same way they can contact you via threw mail and phone repeatedly when you owe them money is what they should do in my case but of course the consumer gets nothing and the company gets their merchandise and the money. I'm disgusted and appalled that this could happen in 2018
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry, she states that her recent order was shipped to the incorrect address. She wants a new order shipped to her without delay, as the item is needed for the holidays. Upon review of the order, we show Ms. [redacted]’ current address is correct on her account. It is possible that when Ms. [redacted] placed her order, she did not confirm the shipping address on her order. Due to this error, we have shipped a new package to the corrected address on November 24, 2016. When shipping this order, we did not charge for it, as the order was already charged for on the previous order. Tracking results indicate this order was delivered to Ms. [redacted]’ Beckstead Court address on November 29, 2016. We apologize for any inconvenience this may have caused to Ms. [redacted]. If she may need further assistance, or has any questions, she may contact our Customer Service office at ###-###-#### between the hours of 8:00 am and 8:00 pm Central Time, Monday – Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
I am rejecting this response because: the phone had been repaired. This issue has nothing to do with the screen being broken. This issue has to do with music and the reader when you try to do banking or whatever requires you to use prompts.
I am rejecting this response because:The computer is of very poor quality. It has numerous performance issues after a very short period of time. I would like fingerhut to at least credit my account for a portion of the price of the merchandise. I am a single women living on a fixed income and would be grateful for anything they can do.
Our representative spoke with the customer on August **, 2015 to advise we are in receipt of the complaint and the issue was referred to the appropriate department to review & investigate. I spoke with the foreman on September ** who referred the issue to our Contract Service Group. A...
foreman spoke with the customer on September **. The customer will provide an estimate that he has already received. The Contract Group will work directly with the customer's electrician and have him complete the repair. I spoke with the customer on September ** who confirmed he spoke with a foreman. He has my contact information if there are any concerns.
Please be advised I spoke to [redacted] to review the situation and apologize for the inconvenience this matter has caused. We confirmed the account received credit for the $49.99 tech visit fee that will appear on the August *, 2016 statement. The account also received a credit of...
$50.95 for the TV equipment for the time it was not working. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about her bill. Please be advised that our Billing Investigation Team was able to speak with [redacted] today, January *,...
2018. We were able to remove HBO NOW from the bill, credit for all applicable charges and also issue credits for her intermit service concerns. She will be able to see these credits online or once her February bill prints. She also understands that we offer Business accounts. Our Technical Support Team was able to confirm that there are no troubles on this stable line. There are several trouble reports on the account, but none indicate any network issues and testing stable. [redacted] has our direct contact information if she would like to discuss this information further. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:I have already returned the first box and have not opened the second yet. I would like the mailing label for the second box sent to my email at k[redacted][email protected]. Otherwise I will take the unopened box to UPS and refuse package, having it returned to sender.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am rejecting this response because:
the interest wasnt explained for deferring the payments the first few months. therefore, they see ive been a customer several years, they should waive the interest that I didnt know was billed for the last 2 months. if not. I already paid half my balance. the other half will be paid off and closed soon.
Initial Business Response /* (1000, 5, 2015/08/13) */
CONFIDENTIAL COMMUNICATION
June 9, 2015
#[redacted]
Revdex.com of Minnesota
Attn: [redacted]...
[redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the recent inquiry that we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Our investigation confirms that Ms. [redacted] purchased a Samsung Galaxy SIII mini I8200 Unlocked Smartphone via the Gettington website on July 22, 2015. We received it as a return on July 28, 2015, but it was denied for an exchange or a refund by the Returns Department for not meeting the terms of our return policy covering cellular phones.
The special restrictions on returning the Samsung phone were disclosed on the main "product features" webpage for that phone. Since Ms. [redacted] found and purchased the phone on the website, the return limitations were prominently displayed and available for her to review prior to purchasing it.
This information appears immediately below the product description of the phone, under the heading of "Returns Are Limited For Mobile Devices," and states: "Once shipped, only defective and damaged devices can be exchanged for an identical device on phones. Defective and damaged exchanges must be within 30 days of purchase."
Because Ms. [redacted] phone was found to be in good working order (not defective), it did not qualify to be returned. For this reason, we are returning the phone to Ms. [redacted] at her address on file of [redacted] Tarboro, NC 27886. The product will be shipped back to Ms. [redacted] on August 29, 2015.
Thank you for allowing us to explain and assist.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
On 8/**/16 the company agreed to call the customer on 8/**/16. On 8/**/16, the customer was advised the reward points have been added to the account. At that time the customer was advised that his request to add additional points could not be honored and he needed to contact, ###-###-#### for additional reward concerns. Verizon apologizes for the delay but does not compensate for inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received any check so far. I am still waiting.
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Our investigation determined the customer was billed inerror for services at the new addressed. We issued credit adjustment for the full amount outstandingbringing the charges owed to a 0 balance. The account was pulled back for the outside collectionagency and all collection action ceased. We...
sincerely apologize for the problems the customer hasencountered and appreciate this being brought to our attention.
[redacted]Corresponding document attached. (fingerhut_2.PDF)
The customer had Automatic Bill Pay. Printed on the bill statement. it states the date that the payment will be deducted from the customer's account. According to our records the customer spoke with a supervisor on June *, 2015 who reversed the payment and at the customer's request,...
the payment is scheduled to be deducted on June **. The customer is no longer enrolled in Auto Bill Pay. We are unable to cover any overdrafts as the customer elected to have Automatic Bill Pay. As we have been unsuccessful in our attempts to speak with the customer, an email was sent to the address provided with this complaint of the above information.
CONFIDENTIAL COMMUNICATION June 10, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted]’s inquiry states that after purchasing a Fitbit Flex he was unable to activate it through Fitbit since Fingerhut is not an authorized seller of Fitbit products. Mr. [redacted] also requests credit for the original shipping and handling charges and the return shipping fee, for his Fingerhut account to be closed and to no longer have a balance owing with Fingerhut. Our records indicate Mr. [redacted] placed an order on April 28, 2016 on our website for a Fitbit Flex Wireless Activity and Sleep Wristband. The total including shipping and handling was $154.72. On May 6, 2016 Mr. [redacted] contacted us via chat and advised us he would be returning the item as he was advised it is counterfeit. Please understand, like many retailers, we buy some of our new, factory fresh products from authorized distributors instead of direct from the manufacturer. As a result, we handle the warranty and service needs directly for our customers. On May 17, 2016 we received the return of the Fitbit and credit was issued to Mr. [redacted]’s account in the amount of $131.78. Our return policy is listed on our website and in our catalogs and is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. There is no upfront fee when using the return label. There is no fee for using the return label if you received a damaged of defective product or in the case of a shipping error. The final determination of product condition is subject to our inspection. Return fees not covered by Fingerhut will be deducted from your credit based on the weight of the package. The original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error. The reason Mr. [redacted] selected on the return reason form was “Not as described/pictured,” which we consider a non-qualifying reason. Therefore, the original shipping and handling of $14.99 and the return shipping fee of $7.95 was not credited. On May 31, 2016, Mr. [redacted] contacted us by phone and the agent issued credit for the original shipping and handling and the return shipping fee. The credit appears on Mr. [redacted]’s June 1, 2016 billing statement. A late fee of $14.99 was assessed to Mr. [redacted]’s account prior to the credit being issued for the shipping and handling fees. We have issued credit for the late fee. This credit will appear on Mr. [redacted]’s July 1, 2016 billing statement. There is no remaining balance on his account as of the date of this letter. Additionally, Mr. [redacted]’s account was closed per his request on May 6, 2016.Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Verizon's Executive office received this concern on 11/**/15. [redacted] was contacted on 11/**/15 and advised of receipt of the concern. [redacted] was contacted by the Local Manager after the attempt to install the service was missed and the installation was rescheduled. The...
technician was dispatched on 11/**/15 and completed the installation. Verizon has spoken with [redacted] and confirmed the installation has been completed. We trust this information will help to resolve Mr. R[redacted] concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response to my complaint is basically a restatement of the reasons Verizon has imposed these charges and they offer no relief. It should be noted that I am in the middle of a two year contract with Verizon for their services and, as a result, I am unable to change providers without significant penalty. Therefore, Verizon has unilaterally required that I pay an extra monthly fee, buy one of their routers, or purchase a 'compatible' router from another vendor without providing detailed technical specifications on what constitutes compatibility.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I tried returning a call to Mr. C[redacted] on [redacted] around 530pm - before 6pm (his advertised closing time) and he never tried to call me back. this is his phone # ###-###-#### Ext. [redacted]. My final bill w/[redacted] was $6.30 (and I had a credit of $6.30 w/[redacted], so did not owe them anything with the Nov. [redacted] payment that I made to Verizon), not the reg. fee of $69, so I am owed a refund.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer was contacted regarding the outage. We dispatched a technician on June [redacted] who was able to resolve their concerns. A credit has been issued to the account for the loss in service.
I am rejecting this response because: I never...
received this email. At no point did they try to contact me via mail or telephone. Which should be how ones contacted when a company has merchandise at a high value of a customers. Had they made a second attempt via by mail or a phone call I would have responded immediately. I have ordered from here before and paid off any balance I had prior to this order. I think this is as close to robbery as it can get legally and they should be ashamed of them self. The same way they can contact you via threw mail and phone repeatedly when you owe them money is what they should do in my case but of course the consumer gets nothing and the company gets their merchandise and the money. I'm disgusted and appalled that this could happen in 2018
CONFIDENTIAL COMMUNICATION December 6,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry, she states that her recent order was shipped to the incorrect address. She wants a new order shipped to her without delay, as the item is needed for the holidays. Upon review of the order, we show Ms. [redacted]’ current address is correct on her account. It is possible that when Ms. [redacted] placed her order, she did not confirm the shipping address on her order. Due to this error, we have shipped a new package to the corrected address on November 24, 2016. When shipping this order, we did not charge for it, as the order was already charged for on the previous order. Tracking results indicate this order was delivered to Ms. [redacted]’ Beckstead Court address on November 29, 2016. We apologize for any inconvenience this may have caused to Ms. [redacted]. If she may need further assistance, or has any questions, she may contact our Customer Service office at ###-###-#### between the hours of 8:00 am and 8:00 pm Central Time, Monday – Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/AH
I am rejecting this response because: the phone had been repaired. This issue has nothing to do with the screen being broken. This issue has to do with music and the reader when you try to do banking or whatever requires you to use prompts.
I am rejecting this response because:The computer is of very poor quality. It has numerous performance issues after a very short period of time. I would like fingerhut to at least credit my account for a portion of the price of the merchandise. I am a single women living on a fixed income and would be grateful for anything they can do.
Our representative spoke with the customer on August **, 2015 to advise we are in receipt of the complaint and the issue was referred to the appropriate department to review & investigate. I spoke with the foreman on September ** who referred the issue to our Contract Service Group. A...
foreman spoke with the customer on September **. The customer will provide an estimate that he has already received. The Contract Group will work directly with the customer's electrician and have him complete the repair. I spoke with the customer on September ** who confirmed he spoke with a foreman. He has my contact information if there are any concerns.
Please be advised I spoke to [redacted] to review the situation and apologize for the inconvenience this matter has caused. We confirmed the account received credit for the $49.99 tech visit fee that will appear on the August *, 2016 statement. The account also received a credit of...
$50.95 for the TV equipment for the time it was not working. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about her bill. Please be advised that our Billing Investigation Team was able to speak with [redacted] today, January *,...
2018. We were able to remove HBO NOW from the bill, credit for all applicable charges and also issue credits for her intermit service concerns. She will be able to see these credits online or once her February bill prints. She also understands that we offer Business accounts. Our Technical Support Team was able to confirm that there are no troubles on this stable line. There are several trouble reports on the account, but none indicate any network issues and testing stable. [redacted] has our direct contact information if she would like to discuss this information further. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.