Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolvedYou have no proof, as it is not the first time we called to fix overcharges on our bill. We knew we were moving out of state. We on 2 houses & one car outright & no longer need credit so you can take your collections bill & shove it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon made contact with the customer to advise the gift card is being shipped from the vendor and to allow 10 business days (from August **, 2015) for receipt of the gift card. The customer is satisfied with the resolution.
The customer has failed to respond to the Verizon business office escalation contact who has been attempting to reach her to address her renewed complaint for insufficient billing credit. The customer has been provided with a name and contact for that person and she may call that office at her convenience. Her complaint cannot be resolved without speaking to her. The customer has also been provided with the name, number, and email address for the Verizon Executive Relations case manager and again, she may contact that individual at her convenience. Verizon apologizes for the inconvenience the customer experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It was not made clear on your website that I would be cancelling a portion of my old contract in order to sign up for the new one, and when I initially logged in to pay my bill, the message gave the idea that it was urgent that I renew, and not that I would be better off signing up in 2 months. I hope that in the future you would make it clear on the website that the customer will be cancelling the old contract early, and provide the date at which the customer should renew if he/she wants to take advantage of the entire old contract.Although I am not satisfied with the answer, I do appreciate that you at least addressed that issue. Did you not find the rest of my questions even worthy of response? I ask that you please address the rest of my questions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We contacted the customer and reviewed the local calling area. We agreed to adjust call charges incurred for calls outside the local calling area through to the next bill. Customer is aware any further call charges incurred are applicable. We appreciate being provided with this opportunity to...
CONFIDENTIAL COMMUNICATION [redacted], Jessup, Pennsylvania 18434-1833 November 18, 2016 Revdex.com of Minnesota and North Dakota Attn: [redacted] 220 S. River Ridge Cir Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding additional concerns about her Haband Credit Card Account. In Ms. [redacted]’s additional inquiry, she states that she received the $27.00 credit to her credit card and also received a bill for $42.90. She states that she owes nothing because she returned all the merchandise and paid the shipping charge. She was told that she should have paid the minimum charge even though she returned all the merchandise. She spoke with Comenity Bank several times and they refuse to stop billing her. Haband has fully refunded Ms. [redacted] for her returned merchandise including the shipping/handling and the Smart Label fee. Any issues pertaining to the Haband credit card must be addressed by Comenity Capital Bank. In reviewing this correspondence we have determined that the issue relates to the Haband Credit Card Account which is administered by Comenity Capital Bank. Therefore, upon receiving this inquiry, we have communicated the information with Comenity Capital Bank and we understand that they are directly pursuing a response to Ms. [redacted]’s concerns. Comenity Capital Bank notified me that they called Ms. [redacted] on November 11, 2016 and left her a voicemail message. Comenity Capital Bank advised me on November 11, 2016 that they reviewed Ms. [redacted]’s account and credited the fees to provide the customer with a zero balance. They have also updated the payment history to show the customer as current and to please allow 45 days for this to be updated. Please note that Comenity Capital Bank and Haband Company are two separate entities in which Haband Company is responsible for handling matters related to sales, merchandise processing, returns and shipping. Due to financial institution regulations, Haband does not have access to cardholder’s credit card information such as the account balance, payment history or fees accessed to the account. Comenity Capital bank is responsible for addressing all matters related to the Haband Credit card account. After receiving Comenity Capital Bank’s response, please let us know if there are any additional questions or concerns. If I may be of further assistance please contact me at ###-###-####, Monday - Friday 8 am – 3 pm EST. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Upon receipt of the complaint filed Verizon reviewed the consumer’s account. The consumer expressed concern regarding the increase in their Verizon bill and the Regional Sports Network Fee. The Regional Sports Network Fee helps cover a portion of the costs Verizon pays to Regional Sports...
Network to deliver professional and collegiate sports programming in each local team’s territory. The consumer received a bill notice on 6/3/1* as a reminder a $6.39/ month FiOS TV Regional Sports Network (RSN) Fee has been applied to your bill. Verizon also sent bill messages to the consumer 2-3 months before the fee was added to their account. The consumer expressed concerns regarding their [redacted] email service. The consumer will need to contact [redacted] directly to address their concerns. Verizon has been unsuccessful in reaching the consumer to discuss their Verizon concerns. Verizon will mail a please call letter in hopes of speaking with the consumer.
Upon receipt of the complaint, I spoke with the customer on July **, 2017 and apologized for the inconvenience. The issue was referred to the appropriate department to review and investigate. According to our records, the customer reported the damages in March 2014. As there are no notes...
showing what action was taken, the final bill charges were credited to reflect a zero balance. The account was never credit reported and our representative checked the three credit bureau agencies to confirm. I spoke with the customer on July **, advised of the credit and credit reporting status. The customer said she filed a billing dispute with the Collection Agency and has our contact information for future reference. The customer is satisfied with the outcome.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] indicates she placed an order for a mattress, computer stand, platform bed with under dresser and a headboard. When Ms. [redacted] was contacted by the delivery company, they advised her the packaging on the mattress was ripped and the mattress was dirty. Ms. [redacted] refused delivery of the mattress and contacted Fingerhut the same day and the agent placed another order for the mattress per Ms. [redacted] request. When Ms. [redacted] opened the computer stand she realized there were parts missing and requested a postage paid label to return the computer stand. Ms. [redacted] also advised us she had not received the bed or the headboard. Ms. [redacted] advised the agent she no longer wanted the mattress, since she had not received the bed or the headboard and that she would return the computer stand when she received the postage paid label. Ms. [redacted] states she was advised she would receive full credit for the computer stand once we received the return. On January 20, 2017 Ms. [redacted] refused delivery of the second mattress. Ms. [redacted] states that she has spoken with Fingerhut at least three times after sending the items back and she has still not received full credit for all the items. Ms. [redacted] is requesting to receive full credit for all items on her account and to have no balance remaining. Our records indicate Ms. [redacted] placed her order on the website on December 28, 2016 and that all her items were shipped on December 29, 2016 in four separate shipments. On January 17, 2017 we received the return of the headboard. When the package was received there was no indication on the package from UPS that the item was undeliverable on three attempts and as such, no credit was issued for the original shipping and handling charges. Ms. [redacted] account was credited for $142.99. On January 20, 2017 we received the return of the platform bed. Since the tracking information indicates UPS attempted to deliver the item three times, the package was returned to Fingerhut and full credit was issued in the amount of $345.99. On January 31, 2017 credit was issued for the return of the original mattress which totaled $549.99. On February 9, 2017 we received the return of the second mattress and credit was issued for the cash price only of $379.99. On February 15, 2017 credit was issued for the return of the computer stand in the amount of $127.98. In our review of the tracking information on the second mattress and the headboard, we have credited the original shipping and handling since the items were never delivered to Ms. [redacted]. We have also credited the late fees and interest charges. The credits will be reflected on a future billing statement. We apologize for any inconvenience this has caused. If Ms. [redacted] has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] indicates he ordered a LifeMax Multifunction Weight Machine and when he received the merchandise the assembly instructions and weights were not included. After reviewing Mr. [redacted]’s account we show that Mr. [redacted] placed the order for the LifeMax Multifunction Weight Machine on October 16, 2016. Unfortunately, at the time the order was placed, the incorrect product code was used, and so Mr. [redacted] was charged for only one of the three boxes/items necessary to make up the entire machine. When Mr. [redacted] contacted us on November 17, 2016, we then billed his account for the remaining 2 pieces of the unit priced at $159.99 each. When the second order was placed for the remaining 2 units, Mr. [redacted] was inadvertently charged shipping and the price was not reduced to the offer price of $459.99. We have issued the credit of $48.98 for the second shipping and $20.00 to make the total unit price as advertised. Attached please find a copy of the instruction manual for the LifeMax Multifunction machine. We are also mailing a paper copy to Mr. [redacted]. If Mr. [redacted] has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/RG
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have made settlement for 113 a mo including all taxes. HOWEVER,I do not accept the wording of the settlement, they say my mo billing is 133 a mo less @20 a mo for next 15 mos.the orginal deal was for 117 a mo. that I initially sign up for but with a few other channels.these people are totally foiled up. overlly bureaucratic system.I accept the deal.thank you for your assisitance [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer had FiOS Double Play-FiOS TV & FiosInternet 50/50 under a 24 month contract which expired on September *, 2016.The customer spoke with our representative on September *, 2015 prior to themove and she was advised there would be an Early Termination Fee. A representative spoke with the customer on September [redacted]and confirmed the new address supports High Speed Internet at 3Mbps data speed.The customer felt the speed does not meet her expectations. It was explained thatshe was under a 24 month agreement which was renewed on September *, 2014 andshe received a $15.00 monthly discount as a result of the 24 month agreement.There were 12 months remaining on the contract. Upon entering the contract with Verizon, the customer agreedto the terms and services of the contract. Our terms of service specifically state that if the termination is aresult of violation by the customer of the terms of this Agreement, thecustomer also shall be liable to pay the Early Termination Fee (ETF). Therefore, Verizon’s decision remains the same, the customer is responsible for the Early Termination Fee.
CONFIDENTIAL COMMUNICATION August 25, 2016 Revdex.com of...
Minnesota �...⇄ [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office regarding a WebBank/Fingerhut Advantage Credit Account registered to Mr. [redacted]. Mr. [redacted] states this account was opened without his knowledge or consent, and therefore requests that we release him from the debt and remove the account trade-line from his credit files. Our records indicate that on September 19, 2013 a credit application with Mr. [redacted]’s information was submitted via Fingerhut.com. On the same date, the application was approved for the FreshStart credit program, in which the customer can make a single order on a closed-ended loan with a required $30.00 down payment. Once the order is paid in full with no late payments, the customer will ‘graduate’ by being issued a regular revolving account. The FreshStart account was opened on November 1, 2013 when an order was placed on the account via the Fingerhut website totaling $63.98. The required $30.00 down payment was successfully made at the time of the order using Visa debit card ending ‘[redacted]’ belonging to ‘[redacted]’, and the order was processed and billed as normal. It was shipped to the address provided of [redacted] Port St. Lucie, FL 34986. We received two further payments from the above debit card, which successfully completed the program and a revolving account was issued on December 8, 2013 in Mr. [redacted]’s name. Records further show that between December 11, 2013 and July 12, 2014 a total of 9 orders were placed, all via the website, totaling $709.96. We received a total of 11 payments for these orders using the above debit card and two other MasterCard debit payment methods, all bearing Mr. [redacted]’s name. After the payment received on February 3, 2015, no further payments were received. Due to a remaining, unpaid balance, the account moved to a charge-off status on May 15, 2015 with a balance of $660.84. It was then sold to [redacted], a debt buyer company, on May 29, 2015. Please be advised that unauthorized account registration and activity is a serious matter, and we have certain procedures to assist accordingly. Our Fraud Department reviewed this matter and advised they have already opened an investigation due to correspondence they received from Mr. [redacted]. On August 23, 2016, they sent an unordered merchandise affidavit to his address of [redacted], Port St. Lucie, FL 34953. Further, they received Mr. [redacted]’s police report he filed in 2011 for theft from his vehicle, but because it is unrelated to his fraud claim with us, Mr. [redacted] will need to file a police report relating directly to his Fingerhut account. This is due to their findings that the billing and shipping address on the credit application and where the orders were shipped was in fact associated with Mr. [redacted] at the time the orders were placed. As we understand the urgency of this matter, Mr. [redacted] may fax these documents to ###-###-####, Attn: Fraud. Once the completed affidavit and related police report are received, they will work to finalize the investigation and notify Mr. [redacted] by mail of the outcome, including any adjustment made to his credit files. If Mr. [redacted] decides not to provide this documentation or file a police report, he will remain responsible for this debt and should continue to work directly with the owner of the account, [redacted], at ###-###-####. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION June 26, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Initial Business Response /* (1000, 8, 2015/05/04) */
CONFIDENTIAL COMMUNICATION
May 4, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in...
response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Credit Account.
Our records confirm that a purchase was made on Ms. [redacted]'s account on December 15, 2014 for a Men's Black Personalized Diamond Watch. We received it as a return on January 10, 2015; however, it was denied for credit or exchange by our Returns Department for not meeting the terms of the return policy covering personalized items.
Because of our return policy's special restrictions on personalized items, this information is prominently displayed on the main "product features" webpage of each applicable item. It appears immediately below the watch's product description section, and states, "Personalized items cannot be returned unless defective. Please place your order carefully." This was a self-service order placed directly on the Fingerhut website.
Our records show that Ms. [redacted] telephoned on January 14, 2015 and was first notified that the return was denied. On January 15, 2015 a letter was sent also notifying of the decision and advising of her options to contact us to have the watch returned to her or to take no action and it would be disposed of by the specified date. We disposed of the watch on February 18, 2015 as we did not receive any contact from Ms. [redacted] regarding her decision.
While we sympathize with Ms. [redacted]'s situation, we cannot claim sufficient burden of responsibility over this matter to make an exception to our policy. It is always in a customer's best interest, as well as their responsibility, to review and understand return policies prior to making a purchase.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 10, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I am not paying for merchandize I do not have and if they disposed of my product they need to be held responsible. I was called by their company saying I returned the merchandize damaged and that's not true. They should have returned the watch if they felt they weren't going to refund my money..I will NEVER do business with them again and I'm going further to see who else I can complain too any government agency..Consumer Affairs etc. I still am not paying for something I do not have and I did not see the clause they are referring to or I would have NEVER ordered it knowing I may not be able to return it.
Final Business Response /* (4000, 15, 2015/05/19) */
CONFIDENTIAL COMMUNICATION
May 18, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted].
Please understand that applying policies fairly and consistently to all customers is among our top priorities. We applied the return policy for personalized items the same for her as we would for any other customer with similar circumstances.
For this reason and the reasons provided in our previous response, this situation lacks sufficient evidence for us to be able to grant an exception.
Having provided Ms. [redacted] with all information available to us, we consider this matter closed.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
pt gettingRevdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[No one home during the day work 2:20 AM TO 7 PM most days but no message left and no mail on this matter. We just feel our bill is to high for local phone service and no that we see a mistake was on our bill to begin with this makes this service even worse. We have had nothing but issues phone line static during rain storms, added charges on our bill and someone changing email address, charges not being removed when we asked for a service we no longer wanted that racked up late charges that have been turned over as a collection that need removed. Since we have all letters mailed concerning this matter that just kept adding up and not corrected. We have since mailed these letters again recently. So we want bill lowered for local phone service we have now, credit bureau account corrected immediately. Best way to reach us is by email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
correct. Before I filed with the Revdex.com I did try and resolve the matter. I tried to allow some of the reps handle and resolve the matter. After they was not understanding me and me them. And they did declined to reach out to a manager. Based on previous Revdex.com complaints,and the last call from a high official,I was informed that there is all ways is supposed to be a manager available to made at my request. Now as far as the email regarding the payment issue,there was a lack of reading and understanding. I had got a email requesting prove of the payment from my bank,I sent via fax a copy of the check number as well as the amount of the payment. Someone emailed me back stating that I had sent a copy of my bank statement. I to response the email,I had outlined what I had faxed over. After having to be disrespectful on the phone,due to the rep lying and saying that I would have to leave a message all due to me not wanting to allowing the rep that handle the matter.After being verified I had asked for a manager and explained that it was my right. At the end of the day,they needs to own and work on communication. If I had not of misplaced the contact name and phone number we would not be here today. Since he brought up the payment matter,it was the Credit Union Of Texas fault on the check they only placed the last 4 numbers of the account number,I stated that I had learned a lesson and that was to never allow the bill pay make that payment. I own my mistakes and I also tries hard to get the matter resolved before filing with the Revdex.com.
I am rejecting this response because:
I have priced the cables and 60 buck will not cover all the cost for the cables.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolvedYou have no proof, as it is not the first time we called to fix overcharges on our bill. We knew we were moving out of state. We on 2 houses & one car outright & no longer need credit so you can take your collections bill & shove it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon made contact with the customer to advise the gift card is being shipped from the vendor and to allow 10 business days (from August **, 2015) for receipt of the gift card. The customer is satisfied with the resolution.
The customer has failed to respond to the Verizon business office escalation contact who has been attempting to reach her to address her renewed complaint for insufficient billing credit. The customer has been provided with a name and contact for that person and she may call that office at her convenience. Her complaint cannot be resolved without speaking to her. The customer has also been provided with the name, number, and email address for the Verizon Executive Relations case manager and again, she may contact that individual at her convenience. Verizon apologizes for the inconvenience the customer experienced as a result of this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It was not made clear on your website that I would be cancelling a portion of my old contract in order to sign up for the new one, and when I initially logged in to pay my bill, the message gave the idea that it was urgent that I renew, and not that I would be better off signing up in 2 months. I hope that in the future you would make it clear on the website that the customer will be cancelling the old contract early, and provide the date at which the customer should renew if he/she wants to take advantage of the entire old contract.Although I am not satisfied with the answer, I do appreciate that you at least addressed that issue. Did you not find the rest of my questions even worthy of response? I ask that you please address the rest of my questions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We contacted the customer and reviewed the local calling area. We agreed to adjust call charges incurred for calls outside the local calling area through to the next bill. Customer is aware any further call charges incurred are applicable. We appreciate being provided with this opportunity to...
address this customer's concerns.
CONFIDENTIAL COMMUNICATION [redacted], Jessup, Pennsylvania 18434-1833 November 18, 2016 Revdex.com of Minnesota and North Dakota Attn: [redacted] 220 S. River Ridge Cir Burnsville, MN 55337 Re: [redacted] ID # [redacted] Dear Ms. [redacted], We are writing in response to an inquiry received from your office on behalf of [redacted] regarding additional concerns about her Haband Credit Card Account. In Ms. [redacted]’s additional inquiry, she states that she received the $27.00 credit to her credit card and also received a bill for $42.90. She states that she owes nothing because she returned all the merchandise and paid the shipping charge. She was told that she should have paid the minimum charge even though she returned all the merchandise. She spoke with Comenity Bank several times and they refuse to stop billing her. Haband has fully refunded Ms. [redacted] for her returned merchandise including the shipping/handling and the Smart Label fee. Any issues pertaining to the Haband credit card must be addressed by Comenity Capital Bank. In reviewing this correspondence we have determined that the issue relates to the Haband Credit Card Account which is administered by Comenity Capital Bank. Therefore, upon receiving this inquiry, we have communicated the information with Comenity Capital Bank and we understand that they are directly pursuing a response to Ms. [redacted]’s concerns. Comenity Capital Bank notified me that they called Ms. [redacted] on November 11, 2016 and left her a voicemail message. Comenity Capital Bank advised me on November 11, 2016 that they reviewed Ms. [redacted]’s account and credited the fees to provide the customer with a zero balance. They have also updated the payment history to show the customer as current and to please allow 45 days for this to be updated. Please note that Comenity Capital Bank and Haband Company are two separate entities in which Haband Company is responsible for handling matters related to sales, merchandise processing, returns and shipping. Due to financial institution regulations, Haband does not have access to cardholder’s credit card information such as the account balance, payment history or fees accessed to the account. Comenity Capital bank is responsible for addressing all matters related to the Haband Credit card account. After receiving Comenity Capital Bank’s response, please let us know if there are any additional questions or concerns. If I may be of further assistance please contact me at ###-###-####, Monday - Friday 8 am – 3 pm EST. Thank you for allowing us to explain. Sincerely, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Upon receipt of the complaint filed Verizon reviewed the consumer’s account. The consumer expressed concern regarding the increase in their Verizon bill and the Regional Sports Network Fee. The Regional Sports Network Fee helps cover a portion of the costs Verizon pays to Regional Sports...
Network to deliver professional and collegiate sports programming in each local team’s territory. The consumer received a bill notice on 6/3/1* as a reminder a $6.39/ month FiOS TV Regional Sports Network (RSN) Fee has been applied to your bill. Verizon also sent bill messages to the consumer 2-3 months before the fee was added to their account. The consumer expressed concerns regarding their [redacted] email service. The consumer will need to contact [redacted] directly to address their concerns. Verizon has been unsuccessful in reaching the consumer to discuss their Verizon concerns. Verizon will mail a please call letter in hopes of speaking with the consumer.
Upon receipt of the complaint, I spoke with the customer on July **, 2017 and apologized for the inconvenience. The issue was referred to the appropriate department to review and investigate. According to our records, the customer reported the damages in March 2014. As there are no notes...
showing what action was taken, the final bill charges were credited to reflect a zero balance. The account was never credit reported and our representative checked the three credit bureau agencies to confirm. I spoke with the customer on July **, advised of the credit and credit reporting status. The customer said she filed a billing dispute with the Collection Agency and has our contact information for future reference. The customer is satisfied with the outcome.
CONFIDENTIAL COMMUNICATION March 2, 2017...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] indicates she placed an order for a mattress, computer stand, platform bed with under dresser and a headboard. When Ms. [redacted] was contacted by the delivery company, they advised her the packaging on the mattress was ripped and the mattress was dirty. Ms. [redacted] refused delivery of the mattress and contacted Fingerhut the same day and the agent placed another order for the mattress per Ms. [redacted] request. When Ms. [redacted] opened the computer stand she realized there were parts missing and requested a postage paid label to return the computer stand. Ms. [redacted] also advised us she had not received the bed or the headboard. Ms. [redacted] advised the agent she no longer wanted the mattress, since she had not received the bed or the headboard and that she would return the computer stand when she received the postage paid label. Ms. [redacted] states she was advised she would receive full credit for the computer stand once we received the return. On January 20, 2017 Ms. [redacted] refused delivery of the second mattress. Ms. [redacted] states that she has spoken with Fingerhut at least three times after sending the items back and she has still not received full credit for all the items. Ms. [redacted] is requesting to receive full credit for all items on her account and to have no balance remaining. Our records indicate Ms. [redacted] placed her order on the website on December 28, 2016 and that all her items were shipped on December 29, 2016 in four separate shipments. On January 17, 2017 we received the return of the headboard. When the package was received there was no indication on the package from UPS that the item was undeliverable on three attempts and as such, no credit was issued for the original shipping and handling charges. Ms. [redacted] account was credited for $142.99. On January 20, 2017 we received the return of the platform bed. Since the tracking information indicates UPS attempted to deliver the item three times, the package was returned to Fingerhut and full credit was issued in the amount of $345.99. On January 31, 2017 credit was issued for the return of the original mattress which totaled $549.99. On February 9, 2017 we received the return of the second mattress and credit was issued for the cash price only of $379.99. On February 15, 2017 credit was issued for the return of the computer stand in the amount of $127.98. In our review of the tracking information on the second mattress and the headboard, we have credited the original shipping and handling since the items were never delivered to Ms. [redacted]. We have also credited the late fees and interest charges. The credits will be reflected on a future billing statement. We apologize for any inconvenience this has caused. If Ms. [redacted] has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
My question as to how they obtained my social security number without my consent was NOT answered.
CONFIDENTIAL COMMUNICATION January 18,...
2017 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] indicates he ordered a LifeMax Multifunction Weight Machine and when he received the merchandise the assembly instructions and weights were not included. After reviewing Mr. [redacted]’s account we show that Mr. [redacted] placed the order for the LifeMax Multifunction Weight Machine on October 16, 2016. Unfortunately, at the time the order was placed, the incorrect product code was used, and so Mr. [redacted] was charged for only one of the three boxes/items necessary to make up the entire machine. When Mr. [redacted] contacted us on November 17, 2016, we then billed his account for the remaining 2 pieces of the unit priced at $159.99 each. When the second order was placed for the remaining 2 units, Mr. [redacted] was inadvertently charged shipping and the price was not reduced to the offer price of $459.99. We have issued the credit of $48.98 for the second shipping and $20.00 to make the total unit price as advertised. Attached please find a copy of the instruction manual for the LifeMax Multifunction machine. We are also mailing a paper copy to Mr. [redacted]. If Mr. [redacted] has any further questions or concerns, he may contact our Customer Service Department at ###-###-####, between the hours of 8:00 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/RG
Please be advised that I spoke with [redacted] today. She confirmed that this issue has been resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have made settlement for 113 a mo including all taxes. HOWEVER,I do not accept the wording of the settlement, they say my mo billing is 133 a mo less @20 a mo for next 15 mos.the orginal deal was for 117 a mo. that I initially sign up for but with a few other channels.these people are totally foiled up. overlly bureaucratic system.I accept the deal.thank you for your assisitance [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer had FiOS Double Play-FiOS TV & FiosInternet 50/50 under a 24 month contract which expired on September *, 2016.The customer spoke with our representative on September *, 2015 prior to themove and she was advised there would be an Early Termination Fee. A representative spoke with the customer on September [redacted]and confirmed the new address supports High Speed Internet at 3Mbps data speed.The customer felt the speed does not meet her expectations. It was explained thatshe was under a 24 month agreement which was renewed on September *, 2014 andshe received a $15.00 monthly discount as a result of the 24 month agreement.There were 12 months remaining on the contract. Upon entering the contract with Verizon, the customer agreedto the terms and services of the contract. Our terms of service specifically state that if the termination is aresult of violation by the customer of the terms of this Agreement, thecustomer also shall be liable to pay the Early Termination Fee (ETF). Therefore, Verizon’s decision remains the same, the customer is responsible for the Early Termination Fee.
CONFIDENTIAL COMMUNICATION August 25, 2016 Revdex.com of...
Minnesota �...⇄ [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office regarding a WebBank/Fingerhut Advantage Credit Account registered to Mr. [redacted]. Mr. [redacted] states this account was opened without his knowledge or consent, and therefore requests that we release him from the debt and remove the account trade-line from his credit files. Our records indicate that on September 19, 2013 a credit application with Mr. [redacted]’s information was submitted via Fingerhut.com. On the same date, the application was approved for the FreshStart credit program, in which the customer can make a single order on a closed-ended loan with a required $30.00 down payment. Once the order is paid in full with no late payments, the customer will ‘graduate’ by being issued a regular revolving account. The FreshStart account was opened on November 1, 2013 when an order was placed on the account via the Fingerhut website totaling $63.98. The required $30.00 down payment was successfully made at the time of the order using Visa debit card ending ‘[redacted]’ belonging to ‘[redacted]’, and the order was processed and billed as normal. It was shipped to the address provided of [redacted] Port St. Lucie, FL 34986. We received two further payments from the above debit card, which successfully completed the program and a revolving account was issued on December 8, 2013 in Mr. [redacted]’s name. Records further show that between December 11, 2013 and July 12, 2014 a total of 9 orders were placed, all via the website, totaling $709.96. We received a total of 11 payments for these orders using the above debit card and two other MasterCard debit payment methods, all bearing Mr. [redacted]’s name. After the payment received on February 3, 2015, no further payments were received. Due to a remaining, unpaid balance, the account moved to a charge-off status on May 15, 2015 with a balance of $660.84. It was then sold to [redacted], a debt buyer company, on May 29, 2015. Please be advised that unauthorized account registration and activity is a serious matter, and we have certain procedures to assist accordingly. Our Fraud Department reviewed this matter and advised they have already opened an investigation due to correspondence they received from Mr. [redacted]. On August 23, 2016, they sent an unordered merchandise affidavit to his address of [redacted], Port St. Lucie, FL 34953. Further, they received Mr. [redacted]’s police report he filed in 2011 for theft from his vehicle, but because it is unrelated to his fraud claim with us, Mr. [redacted] will need to file a police report relating directly to his Fingerhut account. This is due to their findings that the billing and shipping address on the credit application and where the orders were shipped was in fact associated with Mr. [redacted] at the time the orders were placed. As we understand the urgency of this matter, Mr. [redacted] may fax these documents to ###-###-####, Attn: Fraud. Once the completed affidavit and related police report are received, they will work to finalize the investigation and notify Mr. [redacted] by mail of the outcome, including any adjustment made to his credit files. If Mr. [redacted] decides not to provide this documentation or file a police report, he will remain responsible for this debt and should continue to work directly with the owner of the account, [redacted], at ###-###-####. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
CONFIDENTIAL COMMUNICATION June 26, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Initial Business Response /* (1000, 8, 2015/05/04) */
CONFIDENTIAL COMMUNICATION
May 4, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in...
response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut FreshStart Credit Account.
Our records confirm that a purchase was made on Ms. [redacted]'s account on December 15, 2014 for a Men's Black Personalized Diamond Watch. We received it as a return on January 10, 2015; however, it was denied for credit or exchange by our Returns Department for not meeting the terms of the return policy covering personalized items.
Because of our return policy's special restrictions on personalized items, this information is prominently displayed on the main "product features" webpage of each applicable item. It appears immediately below the watch's product description section, and states, "Personalized items cannot be returned unless defective. Please place your order carefully." This was a self-service order placed directly on the Fingerhut website.
Our records show that Ms. [redacted] telephoned on January 14, 2015 and was first notified that the return was denied. On January 15, 2015 a letter was sent also notifying of the decision and advising of her options to contact us to have the watch returned to her or to take no action and it would be disposed of by the specified date. We disposed of the watch on February 18, 2015 as we did not receive any contact from Ms. [redacted] regarding her decision.
While we sympathize with Ms. [redacted]'s situation, we cannot claim sufficient burden of responsibility over this matter to make an exception to our policy. It is always in a customer's best interest, as well as their responsibility, to review and understand return policies prior to making a purchase.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 10, 2015/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I am not paying for merchandize I do not have and if they disposed of my product they need to be held responsible. I was called by their company saying I returned the merchandize damaged and that's not true. They should have returned the watch if they felt they weren't going to refund my money..I will NEVER do business with them again and I'm going further to see who else I can complain too any government agency..Consumer Affairs etc. I still am not paying for something I do not have and I did not see the clause they are referring to or I would have NEVER ordered it knowing I may not be able to return it.
Final Business Response /* (4000, 15, 2015/05/19) */
CONFIDENTIAL COMMUNICATION
May 18, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted].
Please understand that applying policies fairly and consistently to all customers is among our top priorities. We applied the return policy for personalized items the same for her as we would for any other customer with similar circumstances.
For this reason and the reasons provided in our previous response, this situation lacks sufficient evidence for us to be able to grant an exception.
Having provided Ms. [redacted] with all information available to us, we consider this matter closed.
Thank you for allowing us to explain.
Sincerely,
[redacted]
Executive Care Team
VF/ah
pt gettingRevdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[No one home during the day work 2:20 AM TO 7 PM most days but no message left and no mail on this matter. We just feel our bill is to high for local phone service and no that we see a mistake was on our bill to begin with this makes this service even worse. We have had nothing but issues phone line static during rain storms, added charges on our bill and someone changing email address, charges not being removed when we asked for a service we no longer wanted that racked up late charges that have been turned over as a collection that need removed. Since we have all letters mailed concerning this matter that just kept adding up and not corrected. We have since mailed these letters again recently. So we want bill lowered for local phone service we have now, credit bureau account corrected immediately. Best way to reach us is by email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am rejecting this response because: It is in...
correct. Before I filed with the Revdex.com I did try and resolve the matter. I tried to allow some of the reps handle and resolve the matter. After they was not understanding me and me them. And they did declined to reach out to a manager. Based on previous Revdex.com complaints,and the last call from a high official,I was informed that there is all ways is supposed to be a manager available to made at my request. Now as far as the email regarding the payment issue,there was a lack of reading and understanding. I had got a email requesting prove of the payment from my bank,I sent via fax a copy of the check number as well as the amount of the payment. Someone emailed me back stating that I had sent a copy of my bank statement. I to response the email,I had outlined what I had faxed over. After having to be disrespectful on the phone,due to the rep lying and saying that I would have to leave a message all due to me not wanting to allowing the rep that handle the matter.After being verified I had asked for a manager and explained that it was my right. At the end of the day,they needs to own and work on communication. If I had not of misplaced the contact name and phone number we would not be here today. Since he brought up the payment matter,it was the Credit Union Of Texas fault on the check they only placed the last 4 numbers of the account number,I stated that I had learned a lesson and that was to never allow the bill pay make that payment. I own my mistakes and I also tries hard to get the matter resolved before filing with the Revdex.com.