I am rejecting this response because:
While I appreciate that I got a response I must state that it is unacceptable because it has taken almost two weeks and only one of the two issues was addressed. While waiting on a response I went out and bought a new mattress and box springs. It is true that Pilot showed up at my home to deliver the mattress I had ordered, this I was not expecting as I had not been contacted by anyone except for Pilot (on the day of delivery) since this whole mess started.Today, 2 June 2016, I contacted Fingerhut customer service to cancel the replacement mattress. If it shows up anyway I'll just return it and that will hopefully be the end of that. I also inquired about the air conditioner and the "investigation" that was to take place after sending in an affidavit. I was told that there was no information available beyond it having been delivered (to the incorrect address) and that my affidavit had not been received. I have sent another affidavit as of today, and I have been told that a note would be placed on my account that it is "a concern of mine" on whether or not they get it. I will be following up on it tomorrow to ensure that it arrived.I am quite displeased with Fingerhut by now. At this point I just want the a/c unit or a refund. I don't think that is too much to ask.
Per Verizon's IT department, the issue which caused [redacted] to not be able to see her bills on line has been resolved. [redacted] should now be able to see her billing information on line. Our attempts to contact [redacted] to verify that she can now see her bills have been unsuccessful.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he purchased a 5-piece patio set and was only sent the table. He states he contacted Fingerhut in regards to this issue and was told the chairs would be requested. Fingerhut then contacted Mr. [redacted] and informed him the patio set was advertised as a 5-piece set in error. He states he was told he could either return the table or receive the chairs for a discounted price. Mr. [redacted]’s desired outcome is to receive the chairs that were advertised with the table. Our records indicate Mr. [redacted] purchased an alcove Harper 5-pc. Patio Dining Set on August 12, 2016. We received notification from Mr. [redacted] on August 23, 2016 that he only received the table. At this time he was told the product was advertised in error and the price only included the table. He was told he could either return the item for full credit or Fingerhut would allow him to purchase the chairs at a discounted price. On August 24, 2016 Mr. [redacted] ordered an alcove Harper 4-pk. Patio Chair Set. A total of $80.48 was credited for this purchase. After further reviewing Mr. [redacted]’s account, as a courtesy we have credited the price of the alcove Harper 4-pk. Patio Chair Set to his account. He will be able to see this credit on his next billing statement. Although we make every effort to ensure accuracy of our information, occasional descriptive or typographical errors may occur. We apologize for this error in advertisement and would like to ensure Mr. [redacted] this has been updated on our website. If Mr. [redacted] has any further questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
pt gettingRevdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[No one home during the day work 2:20 AM TO 7 PM most days but no message left and no mail on this matter. We just feel our bill is to high for local phone service and no that we see a mistake was on our bill to begin with this makes this service even worse. We have had nothing but issues phone line static during rain storms, added charges on our bill and someone changing email address, charges not being removed when we asked for a service we no longer wanted that racked up late charges that have been turned over as a collection that need removed. Since we have all letters mailed concerning this matter that just kept adding up and not corrected. We have since mailed these letters again recently. So we want bill lowered for local phone service we have now, credit bureau account corrected immediately. Best way to reach us is by email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT yet been completely resolved because:
As indicated in their response I should be receiving a credit on my billing statement of February **. Until I have actually received the credit I cannot affirm that complaint has been completely resolved. I do agree that service has been restored to all three telephone lines and are now functioning.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/22) */
CONFIDENTIAL COMMUNICATION
July 21, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] is a valued customer, and we regret any difficulty she experienced as a result of the changes to her credit line as described in the inquiry.
Strong performing accounts may be issued a credit line increase, either temporary or permanent. If purchases are made to the account while a temporary increase is in effect, the regular limit receives a permanent increase equal to the combined total of the purchases. If no purchases are made, the temporary increase expires and the regular limit is restored. Customers are sent reminders of the temporary increase by regular mail or email; this was the case with Ms. [redacted], and we apologize for any confusion these reminders may have caused.
Prior to the most recent temporary increase we issued, Ms. [redacted]'s regular credit limit was set at $404. This is what we intended to explain with the first letter she states she received titled "Credit Update"; there was no expiration date given since it had to do with her regular fixed limit only.
On April 2, 2015, Ms. [redacted]'s account was issued a temporary credit line increase of $600 (making her new, temporary limit $1004). This is what was explained in the second letter she states she received titled "Great News!". Included was the temporary increase expiration date of June 30, 2015, which Ms. [redacted] confirms having seen. It intended to explain that however much of the $600 Ms. [redacted] used for new purchases before the expiration date, she would receive the same amount as a permanent increase to her regular fixed limit. If she did not make any new purchases before the expiration date while still making on-time payments during that time, she would still receive a $200 permanent increase to her regular fixed limit.
Our records show that Ms. [redacted] did not make any new purchases before the temporary increase expired on June 30, 2015. Because all of her payments were made on time, she did receive the $200 permanent increase on July 5, 2015. As a result, Ms. [redacted]'s new fixed credit limit is $604. Unfortunately, the order Ms. [redacted] attempted to place on July 4, 2015 for $887.85 was declined because the temporary increase had already expired, and she no longer had sufficient available credit for it.
We apologize, but we are unable to reinstate the previous increase because they are issued as a result of ongoing, systematic monitoring of account activity data. Ms. [redacted] will be notified if and when our system again determines her to be eligible for such an increase.
Thank you for the opportunity to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The "ongoing, systematic monitoring of account activity data" is obviously not a part of your consumers understanding. I am sure I am not the first person who has gotten mixed messages from your advertising. If you state that there is a credit deadline on one letter & follow up with succeeding letters which state credit update in huge letters which have no deadlines on them, there is no way to draw an absolute conclusion about the process. Your calculations may have an ongoing theory of operation but there is no way for the consumer to actively absolutely calculate what is available, meaning the final decision will be up to Fingerhut when & if they want to make allowances - the consumer will remain unsure. In addition, we really don't want to be breaking out our calculators to try & decide how much credit we may be getting (& whether or not we really have a deadline) - which by the way I did observe only on the first advertisement. So maybe you could be more consistent & less confusing about deadlines, that is, if you really want people to spend money - it would be helpful. So - no I am not satisfied with your answer & you have lost a good customer.
Thank you for referring this complaint to us for a response. is concerned about a router maintenance surcharge of $2.80 per month. Verizon has added this fee to address the high costs associated with two older models of routers that some customers continue to use, while at the same time encouraging...
these customers to move to newer, more capable routers through cost-effective offerings.The $2.80 router maintenance surcharge will only apply to the relatively small number of customers still using first- and second-generation Verizon-provided broadband home routers (Actiontec MI424WR Rev A, C, D, E or F, or the Westell 9100EM Rev A or C). For these customers, Verizon offers the opportunity to upgrade to a newer model, for which no maintenance fee will be assessed. The newer models are faster, have greater wireless range, offer greater WiFi security (through use of the WPA2 protocol), and provide a better customer experience in numerous ways. Only customers who choose not to upgrade will be billed the router maintenance surcharge.Router technology, like the devices that use broadband (e.g., computers, laptops, tablets, and smartphones), has changed and improved over time. Customers with first- and second-generation Verizon-provided routers require a greater number of service calls and service visits, particularly as these routers are used to interact with newer and more advanced devices. Verizon will continue to service and support these older model routers, but it has established the $2.80/month maintenance fee to offset the higher cost to support them.Verizon began notifying customers through email and direct mail starting July **. All customers should have been notified by August **. Those notified in July will see the first maintenance fee in their September or October bill cycle if they choose not to upgrade their routers. Those notified in August will see the fee in their October bill cycle if they choose not to upgrade.Customers can upgrade their older routers in one of three ways: 1) by purchasing a refurbished third-generation Broadband Home Router from Verizon for $59.99; 2) by purchasing our current model, the fourth-generation, state-of-the-art Fios Quantum Gateway, for $199.99; or 3) by renting the Quantum Gateway for $10 a month.We hope this assists you to close this complaint.Attempts to contact the customer to address his concerns have not been successful.
correct. Before I filed with the Revdex.com I did try and resolve the matter. I tried to allow some of the reps handle and resolve the matter. After they was not understanding me and me them. And they did declined to reach out to a manager. Based on previous Revdex.com complaints,and the last call from a high official,I was informed that there is all ways is supposed to be a manager available to made at my request. Now as far as the email regarding the payment issue,there was a lack of reading and understanding. I had got a email requesting prove of the payment from my bank,I sent via fax a copy of the check number as well as the amount of the payment. Someone emailed me back stating that I had sent a copy of my bank statement. I to response the email,I had outlined what I had faxed over. After having to be disrespectful on the phone,due to the rep lying and saying that I would have to leave a message all due to me not wanting to allowing the rep that handle the matter.After being verified I had asked for a manager and explained that it was my right. At the end of the day,they needs to own and work on communication. If I had not of misplaced the contact name and phone number we would not be here today. Since he brought up the payment matter,it was the Credit Union Of Texas fault on the check they only placed the last 4 numbers of the account number,I stated that I had learned a lesson and that was to never allow the bill pay make that payment. I own my mistakes and I also tries hard to get the matter resolved before filing with the Revdex.com.
For starters the 30 day return policy isn't what the...
representative told me. Also if I purchased it for Christmas, it would be after 30 days. Based on the Consumer Fair Trading Act, "Prohibited trading conduct,The FTA prohibits traders from: misleading and deceptive conduct generally unsubstantiated claims, false representations, unfair practice and unfair contract terms." The company has a responsibility to ensure products sold from their corporation is in working condition. How can I return the product unused if I need to see if it works? The company's warehouse should be investigated if two products is in non-working condition. There is a year warranty on the product and why should I be sent on the run around and still pay them with interest on a damaged product. The company I'm paying is responsible. I've contacted both manufacturing company's and Nostalgic advised me to call Fingerhut because they didn't have any facilities near me. Plus it would cost $40 to ship it to them when I paid Fingerhut shipping. This is ridiculous and a horrible Their Party company making money off consumers and could careless about the products working condition.
Upon receipt of the rebuttal, the issue was referred to the appropriate department to review and investigate. A repair ticket was issued for a technician dispatch who was on site on January *, 2017 and changed the Optical Network Terminal. Our representative spoke with the customer on the same day who advised it is currently working; however they would like a call back in a couple days to confirm there are no issues. I spoke with the customer on January ** who said the service is better than it was; however he still does not feel the issue is resolved and requested a call back on January **. On January **, our representative spoke with the customer and scheduled another technician dispatch as a follow up. The technician was on site on January ** and there was no indication of any trouble with the service. I spoke with the customer on January ** who said the technician 2was on site and did some troubleshooting but did not find any trouble with the service. The customer said the service is better than it was and he can 'live' with it. Out of service credits were previously issued. The customer has our direct contact information to call if there are any future issues and he is satisfied the issue is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company is completely stone-walling me as they did all summer with myself and other customers here in Cold Spring. They are liars and they owe all of us. What can be done about this???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised, Verizon has reviewed the consumers account. According to the consumers complaint a door to door salesman provided inaccurate information regarding Verizon’s services/billing. The consumer states she was not advised of any activation fees ,etc to be incurred for switching...
services to Verizon. As of 4/**/15 Verizon has issued adjustments on the consumers account for the additional days billed and also for the [redacted] league pass. Total amount adjusted is $147.85, leaving a balance owing of $54.44. The above information has been discussed with the consumer. We apologize for any inconvenience caused surrounding this matter.
Initial Business Response /* (1000, 5, 2015/08/20) */
CONFIDENTIAL COMMUNICATION
August 20, 2015
# XXXXXXXXXX
Revdex.com of Minnesota
Attn: [redacted] S [redacted] XXXXX
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted]
I am...
writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
It is in regards to Mr. [redacted]'s purchase dated July 6, 2015 for a HP Pavillion 500 8GB Windows 8.1 Desktop Computer. We regret to learn of the problems he experienced with the computer and having it returned to us.
In rare instances, a customer's return package will go missing at a sorting facility or some other stage of the return delivery process. There is strong indication that this is what occurred with the computer Mr. [redacted] shipped back to us, as evidenced by United States Postal Service tracking number XXXXXXXXXXXXXXXXXXXXXX.
The records further show that Mr. [redacted] obtained an affidavit of non-receipt of returned merchandise on the Fingerhut website. He then sent us the fully completed form as an email attachment on August 10, 2015.
As a result, we were able to carry out an investigation and have approved Mr. [redacted]'s claim. On August 19, 2015, credit adjustments were issued to his account covering the full cost of the computer, including shipping/handling, and the one-year Extended Service Plan he purchased for additional warranty coverage. Although already applied to the account, these credits will reflect on an upcoming billing statement for Mr. [redacted]'s records.
We apologize for any inconvenience and appreciate Mr. [redacted]'s patience throughout this resolution process.
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
VF/ah
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company addressed my complaint and refunded the price of the defective computer that was returned. I am satisfied with the outcome.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The debt was sold to another company. However, it was their lack of due diligence that led to this situation. I provided proof to the original company 3 years ago stating that I had paid the bill in question.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I'm not really rejecting the response but wanted to leave a followup. First, I want to thank Verizon for taking he action they did1 :) It's been frustrating and I am very pleased with the prompt response. I had called the woman who left me a message but she was away. Since I have had so many issues trying to get my cell phone removed from my record, I had an idea. I'm wondering if we can simply "update" the cell phone number field with another number because for some reason the deletion never sticks. How about we use the home phone and cellp hone fields and populate them both with my home number? I think that could do the trick because it the past deleting it didn't work. thoughts? And thank you again Revdex.com and Verizon.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2016/02/04) */
CONFIDENTIAL COMMUNICATION
February 4, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased a ProForm Comfort Stride Elliptical on December 8, 2015. This was shipped directly from Fingerhut's vendor, and records show it was returned to shipper by the carrier as undeliverable. Unfortunately, we were not notified of this return by the vendor. As of January 27, 2016, the full purchase price of $619.99 was credited back to Ms. [redacted] account. We apologize for the delay in credit.
As a courtesy, on January 28, 2016 a late fee in the amount of $27.00 was waived from Ms. [redacted] account. The interest for the month of January in the amount of $24.62 was also waived on January 29, 2016. These credits will appear on her next printed statement.
Per Ms. [redacted] request her account was closed on January 29, 2016. The outstanding balance will continue to accrue interest and remains subject to the terms and conditions of the Agreement. Ms. [redacted] will not be able to use her account for any purchases, effective immediately. Ms. [redacted]'s current balance is $525.63. Her next minimum payment due of $69.99 is due by February 13, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, Bernard Hont expressed concern about his Verizon service experience and his billing. Verizon reviewed [redacted] service notes and advised he expressed...
satisfaction with the previous representatives who assisted him prior to the receipt of this complaint. Subsequently, Verizon understood [redacted] would like all initial one-time fees waived for the inconveniences he has faced. Customer service set a follow-up to review [redacted] first bill and will adjust all one-time fees associated with the installation of his services. Furthermore, I have left my number and a call-me letter should [redacted] have any additional questions or concerns.
CONFIDENTIAL COMMUNICATION December 7, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she stated that she will be returning both Xbox One’s and expects a full refund. Ms. [redacted] stated that she took the systems to a local store who confirmed that she received two incorrect systems. We have issued (2) special prepaid labels for Ms. [redacted] to return the (2) items to Fingerhut. These labels will allow our returns center to inspect them as we believe that the merchandise being shipped are the Xbox One “S”, but based on Ms. [redacted]’s findings, we would like to confirm. If our Returns Department finds a shipping error occurred and she was sent the wrong item, we will cover the shipping. If they find Ms. [redacted] was sent the correct item, Ms. [redacted] will remain responsible for the shipping per our return policy, which states, the customer is responsible unless in cases of damages, defects, or shipping errors. Ms. [redacted] will be credited the full amount of the service plan that was purchased on her first order once we have the return. We apologize for any inconvenience caused to Ms. [redacted]. Should Ms. [redacted] have any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg
I am rejecting this response because:
While I appreciate that I got a response I must state that it is unacceptable because it has taken almost two weeks and only one of the two issues was addressed. While waiting on a response I went out and bought a new mattress and box springs. It is true that Pilot showed up at my home to deliver the mattress I had ordered, this I was not expecting as I had not been contacted by anyone except for Pilot (on the day of delivery) since this whole mess started.Today, 2 June 2016, I contacted Fingerhut customer service to cancel the replacement mattress. If it shows up anyway I'll just return it and that will hopefully be the end of that. I also inquired about the air conditioner and the "investigation" that was to take place after sending in an affidavit. I was told that there was no information available beyond it having been delivered (to the incorrect address) and that my affidavit had not been received. I have sent another affidavit as of today, and I have been told that a note would be placed on my account that it is "a concern of mine" on whether or not they get it. I will be following up on it tomorrow to ensure that it arrived.I am quite displeased with Fingerhut by now. At this point I just want the a/c unit or a refund. I don't think that is too much to ask.
Comenity bank owns and operates our Appleseed's Credit card accounts...they are responding on our behalf. Their response is attached
Per Verizon's IT department, the issue which caused [redacted] to not be able to see her bills on line has been resolved. [redacted] should now be able to see her billing information on line. Our attempts to contact [redacted] to verify that she can now see her bills have been unsuccessful.
CONFIDENTIAL COMMUNICATION September 20,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states he purchased a 5-piece patio set and was only sent the table. He states he contacted Fingerhut in regards to this issue and was told the chairs would be requested. Fingerhut then contacted Mr. [redacted] and informed him the patio set was advertised as a 5-piece set in error. He states he was told he could either return the table or receive the chairs for a discounted price. Mr. [redacted]’s desired outcome is to receive the chairs that were advertised with the table. Our records indicate Mr. [redacted] purchased an alcove Harper 5-pc. Patio Dining Set on August 12, 2016. We received notification from Mr. [redacted] on August 23, 2016 that he only received the table. At this time he was told the product was advertised in error and the price only included the table. He was told he could either return the item for full credit or Fingerhut would allow him to purchase the chairs at a discounted price. On August 24, 2016 Mr. [redacted] ordered an alcove Harper 4-pk. Patio Chair Set. A total of $80.48 was credited for this purchase. After further reviewing Mr. [redacted]’s account, as a courtesy we have credited the price of the alcove Harper 4-pk. Patio Chair Set to his account. He will be able to see this credit on his next billing statement. Although we make every effort to ensure accuracy of our information, occasional descriptive or typographical errors may occur. We apologize for this error in advertisement and would like to ensure Mr. [redacted] this has been updated on our website. If Mr. [redacted] has any further questions he may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
pt gettingRevdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[No one home during the day work 2:20 AM TO 7 PM most days but no message left and no mail on this matter. We just feel our bill is to high for local phone service and no that we see a mistake was on our bill to begin with this makes this service even worse. We have had nothing but issues phone line static during rain storms, added charges on our bill and someone changing email address, charges not being removed when we asked for a service we no longer wanted that racked up late charges that have been turned over as a collection that need removed. Since we have all letters mailed concerning this matter that just kept adding up and not corrected. We have since mailed these letters again recently. So we want bill lowered for local phone service we have now, credit bureau account corrected immediately. Best way to reach us is by email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT yet been completely resolved because:
As indicated in their response I should be receiving a credit on my billing statement of February **. Until I have actually received the credit I cannot affirm that complaint has been completely resolved. I do agree that service has been restored to all three telephone lines and are now functioning.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/07/22) */
CONFIDENTIAL COMMUNICATION
July 21, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] is a valued customer, and we regret any difficulty she experienced as a result of the changes to her credit line as described in the inquiry.
Strong performing accounts may be issued a credit line increase, either temporary or permanent. If purchases are made to the account while a temporary increase is in effect, the regular limit receives a permanent increase equal to the combined total of the purchases. If no purchases are made, the temporary increase expires and the regular limit is restored. Customers are sent reminders of the temporary increase by regular mail or email; this was the case with Ms. [redacted], and we apologize for any confusion these reminders may have caused.
Prior to the most recent temporary increase we issued, Ms. [redacted]'s regular credit limit was set at $404. This is what we intended to explain with the first letter she states she received titled "Credit Update"; there was no expiration date given since it had to do with her regular fixed limit only.
On April 2, 2015, Ms. [redacted]'s account was issued a temporary credit line increase of $600 (making her new, temporary limit $1004). This is what was explained in the second letter she states she received titled "Great News!". Included was the temporary increase expiration date of June 30, 2015, which Ms. [redacted] confirms having seen. It intended to explain that however much of the $600 Ms. [redacted] used for new purchases before the expiration date, she would receive the same amount as a permanent increase to her regular fixed limit. If she did not make any new purchases before the expiration date while still making on-time payments during that time, she would still receive a $200 permanent increase to her regular fixed limit.
Our records show that Ms. [redacted] did not make any new purchases before the temporary increase expired on June 30, 2015. Because all of her payments were made on time, she did receive the $200 permanent increase on July 5, 2015. As a result, Ms. [redacted]'s new fixed credit limit is $604. Unfortunately, the order Ms. [redacted] attempted to place on July 4, 2015 for $887.85 was declined because the temporary increase had already expired, and she no longer had sufficient available credit for it.
We apologize, but we are unable to reinstate the previous increase because they are issued as a result of ongoing, systematic monitoring of account activity data. Ms. [redacted] will be notified if and when our system again determines her to be eligible for such an increase.
Thank you for the opportunity to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The "ongoing, systematic monitoring of account activity data" is obviously not a part of your consumers understanding. I am sure I am not the first person who has gotten mixed messages from your advertising. If you state that there is a credit deadline on one letter & follow up with succeeding letters which state credit update in huge letters which have no deadlines on them, there is no way to draw an absolute conclusion about the process. Your calculations may have an ongoing theory of operation but there is no way for the consumer to actively absolutely calculate what is available, meaning the final decision will be up to Fingerhut when & if they want to make allowances - the consumer will remain unsure. In addition, we really don't want to be breaking out our calculators to try & decide how much credit we may be getting (& whether or not we really have a deadline) - which by the way I did observe only on the first advertisement. So maybe you could be more consistent & less confusing about deadlines, that is, if you really want people to spend money - it would be helpful. So - no I am not satisfied with your answer & you have lost a good customer.
Thank you for referring this complaint to us for a response. is concerned about a router maintenance surcharge of $2.80 per month. Verizon has added this fee to address the high costs associated with two older models of routers that some customers continue to use, while at the same time encouraging...
these customers to move to newer, more capable routers through cost-effective offerings.The $2.80 router maintenance surcharge will only apply to the relatively small number of customers still using first- and second-generation Verizon-provided broadband home routers (Actiontec MI424WR Rev A, C, D, E or F, or the Westell 9100EM Rev A or C). For these customers, Verizon offers the opportunity to upgrade to a newer model, for which no maintenance fee will be assessed. The newer models are faster, have greater wireless range, offer greater WiFi security (through use of the WPA2 protocol), and provide a better customer experience in numerous ways. Only customers who choose not to upgrade will be billed the router maintenance surcharge.Router technology, like the devices that use broadband (e.g., computers, laptops, tablets, and smartphones), has changed and improved over time. Customers with first- and second-generation Verizon-provided routers require a greater number of service calls and service visits, particularly as these routers are used to interact with newer and more advanced devices. Verizon will continue to service and support these older model routers, but it has established the $2.80/month maintenance fee to offset the higher cost to support them.Verizon began notifying customers through email and direct mail starting July **. All customers should have been notified by August **. Those notified in July will see the first maintenance fee in their September or October bill cycle if they choose not to upgrade their routers. Those notified in August will see the fee in their October bill cycle if they choose not to upgrade.Customers can upgrade their older routers in one of three ways: 1) by purchasing a refurbished third-generation Broadband Home Router from Verizon for $59.99; 2) by purchasing our current model, the fourth-generation, state-of-the-art Fios Quantum Gateway, for $199.99; or 3) by renting the Quantum Gateway for $10 a month.We hope this assists you to close this complaint.Attempts to contact the customer to address his concerns have not been successful.
I am rejecting this response because: It is in...
correct. Before I filed with the Revdex.com I did try and resolve the matter. I tried to allow some of the reps handle and resolve the matter. After they was not understanding me and me them. And they did declined to reach out to a manager. Based on previous Revdex.com complaints,and the last call from a high official,I was informed that there is all ways is supposed to be a manager available to made at my request. Now as far as the email regarding the payment issue,there was a lack of reading and understanding. I had got a email requesting prove of the payment from my bank,I sent via fax a copy of the check number as well as the amount of the payment. Someone emailed me back stating that I had sent a copy of my bank statement. I to response the email,I had outlined what I had faxed over. After having to be disrespectful on the phone,due to the rep lying and saying that I would have to leave a message all due to me not wanting to allowing the rep that handle the matter.After being verified I had asked for a manager and explained that it was my right. At the end of the day,they needs to own and work on communication. If I had not of misplaced the contact name and phone number we would not be here today. Since he brought up the payment matter,it was the Credit Union Of Texas fault on the check they only placed the last 4 numbers of the account number,I stated that I had learned a lesson and that was to never allow the bill pay make that payment. I own my mistakes and I also tries hard to get the matter resolved before filing with the Revdex.com.
For starters the 30 day return policy isn't what the...
representative told me. Also if I purchased it for Christmas, it would be after 30 days. Based on the Consumer Fair Trading Act, "Prohibited trading conduct,The FTA prohibits traders from: misleading and deceptive conduct generally unsubstantiated claims, false representations, unfair practice and unfair contract terms." The company has a responsibility to ensure products sold from their corporation is in working condition. How can I return the product unused if I need to see if it works? The company's warehouse should be investigated if two products is in non-working condition. There is a year warranty on the product and why should I be sent on the run around and still pay them with interest on a damaged product. The company I'm paying is responsible. I've contacted both manufacturing company's and Nostalgic advised me to call Fingerhut because they didn't have any facilities near me. Plus it would cost $40 to ship it to them when I paid Fingerhut shipping. This is ridiculous and a horrible Their Party company making money off consumers and could careless about the products working condition.
Upon receipt of the rebuttal, the issue was referred to the appropriate department to review and investigate. A repair ticket was issued for a technician dispatch who was on site on January *, 2017 and changed the Optical Network Terminal. Our representative spoke with the customer on the same day who advised it is currently working; however they would like a call back in a couple days to confirm there are no issues. I spoke with the customer on January ** who said the service is better than it was; however he still does not feel the issue is resolved and requested a call back on January **. On January **, our representative spoke with the customer and scheduled another technician dispatch as a follow up. The technician was on site on January ** and there was no indication of any trouble with the service. I spoke with the customer on January ** who said the technician 2was on site and did some troubleshooting but did not find any trouble with the service. The customer said the service is better than it was and he can 'live' with it. Out of service credits were previously issued. The customer has our direct contact information to call if there are any future issues and he is satisfied the issue is resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company is completely stone-walling me as they did all summer with myself and other customers here in Cold Spring. They are liars and they owe all of us. What can be done about this???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised, Verizon has reviewed the consumers account. According to the consumers complaint a door to door salesman provided inaccurate information regarding Verizon’s services/billing. The consumer states she was not advised of any activation fees ,etc to be incurred for switching...
services to Verizon. As of 4/**/15 Verizon has issued adjustments on the consumers account for the additional days billed and also for the [redacted] league pass. Total amount adjusted is $147.85, leaving a balance owing of $54.44. The above information has been discussed with the consumer. We apologize for any inconvenience caused surrounding this matter.
Initial Business Response /* (1000, 5, 2015/08/20) */
CONFIDENTIAL COMMUNICATION
August 20, 2015
# XXXXXXXXXX
Revdex.com of Minnesota
Attn: [redacted] S [redacted] XXXXX
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted]
I am...
writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
It is in regards to Mr. [redacted]'s purchase dated July 6, 2015 for a HP Pavillion 500 8GB Windows 8.1 Desktop Computer. We regret to learn of the problems he experienced with the computer and having it returned to us.
In rare instances, a customer's return package will go missing at a sorting facility or some other stage of the return delivery process. There is strong indication that this is what occurred with the computer Mr. [redacted] shipped back to us, as evidenced by United States Postal Service tracking number XXXXXXXXXXXXXXXXXXXXXX.
The records further show that Mr. [redacted] obtained an affidavit of non-receipt of returned merchandise on the Fingerhut website. He then sent us the fully completed form as an email attachment on August 10, 2015.
As a result, we were able to carry out an investigation and have approved Mr. [redacted]'s claim. On August 19, 2015, credit adjustments were issued to his account covering the full cost of the computer, including shipping/handling, and the one-year Extended Service Plan he purchased for additional warranty coverage. Although already applied to the account, these credits will reflect on an upcoming billing statement for Mr. [redacted]'s records.
We apologize for any inconvenience and appreciate Mr. [redacted]'s patience throughout this resolution process.
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
VF/ah
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company addressed my complaint and refunded the price of the defective computer that was returned. I am satisfied with the outcome.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The debt was sold to another company. However, it was their lack of due diligence that led to this situation. I provided proof to the original company 3 years ago stating that I had paid the bill in question.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I'm not really rejecting the response but wanted to leave a followup. First, I want to thank Verizon for taking he action they did1 :) It's been frustrating and I am very pleased with the prompt response. I had called the woman who left me a message but she was away. Since I have had so many issues trying to get my cell phone removed from my record, I had an idea. I'm wondering if we can simply "update" the cell phone number field with another number because for some reason the deletion never sticks. How about we use the home phone and cellp hone fields and populate them both with my home number? I think that could do the trick because it the past deleting it didn't work. thoughts? And thank you again Revdex.com and Verizon.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2016/02/04) */
CONFIDENTIAL COMMUNICATION
February 4, 2016
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Ms. [redacted] purchased a ProForm Comfort Stride Elliptical on December 8, 2015. This was shipped directly from Fingerhut's vendor, and records show it was returned to shipper by the carrier as undeliverable. Unfortunately, we were not notified of this return by the vendor. As of January 27, 2016, the full purchase price of $619.99 was credited back to Ms. [redacted] account. We apologize for the delay in credit.
As a courtesy, on January 28, 2016 a late fee in the amount of $27.00 was waived from Ms. [redacted] account. The interest for the month of January in the amount of $24.62 was also waived on January 29, 2016. These credits will appear on her next printed statement.
Per Ms. [redacted] request her account was closed on January 29, 2016. The outstanding balance will continue to accrue interest and remains subject to the terms and conditions of the Agreement. Ms. [redacted] will not be able to use her account for any purchases, effective immediately. Ms. [redacted]'s current balance is $525.63. Her next minimum payment due of $69.99 is due by February 13, 2016.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/KS
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, Bernard Hont expressed concern about his Verizon service experience and his billing. Verizon reviewed [redacted] service notes and advised he expressed...
satisfaction with the previous representatives who assisted him prior to the receipt of this complaint. Subsequently, Verizon understood [redacted] would like all initial one-time fees waived for the inconveniences he has faced. Customer service set a follow-up to review [redacted] first bill and will adjust all one-time fees associated with the installation of his services. Furthermore, I have left my number and a call-me letter should [redacted] have any additional questions or concerns.
CONFIDENTIAL COMMUNICATION December 7, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’s inquiry she stated that she will be returning both Xbox One’s and expects a full refund. Ms. [redacted] stated that she took the systems to a local store who confirmed that she received two incorrect systems. We have issued (2) special prepaid labels for Ms. [redacted] to return the (2) items to Fingerhut. These labels will allow our returns center to inspect them as we believe that the merchandise being shipped are the Xbox One “S”, but based on Ms. [redacted]’s findings, we would like to confirm. If our Returns Department finds a shipping error occurred and she was sent the wrong item, we will cover the shipping. If they find Ms. [redacted] was sent the correct item, Ms. [redacted] will remain responsible for the shipping per our return policy, which states, the customer is responsible unless in cases of damages, defects, or shipping errors. Ms. [redacted] will be credited the full amount of the service plan that was purchased on her first order once we have the return. We apologize for any inconvenience caused to Ms. [redacted]. Should Ms. [redacted] have any further questions or concerns, she may contact our Customer Service Department at ###-###-####, between the hours of 8 am and 8:00 pm, Central Time, Monday-Friday. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/rg