Please be advised I spoke to [redacted] December **, 2015 to advised the new relief date was given based off the extensive work that is required to update all equipment and systems used for providing our customers with High Speed Internet service. I have received an update from the Engineering and Field teams that everything should be updated and ready for a new service order week of January **, 2016. I advised [redacted] that I will follow up to assure the service order is installed with no further problems.We trust this provides your office with the information required in this matter.Thank you,Ms. M[redacted]Sr. AnalystVerizon Executive Relations
I am rejecting this response because: It makes no sense. If I were to contact the company to open an account, it would happen immediately and I'd have a credit line to spend. But because I want my account closed, they're jerking me around. I will NEVER buy another thing from Fingerhut. Their quality is terrible, prices are outrageous, and they don't stand behind their merchandise. Saying they "can't close an online account" is absolute baloney! No further action is required. It's a waste of time but you can bet everyone I know will be warned about Fingerhut and their bogus business practices.
APPLESEED'S® [redacted] Middleton, MA 01949 May 30, 2017 Revdex.com of Minnesota and North Dakota 220 S. River Ridge Cir. Burnsville, MN 55337 Ms. [redacted] Lynnwood, WA 98036-4895 Dear Ms. [redacted], We...
are writing in response to an inquiry we received from your office on behalf of Ms. [redacted] regarding her enrollment in the Appleseed's VIP Plus Program. After, Ms. [redacted] made her May 25, 2017 purchase of two everyday knit long skirts on our website, she was presented with an opportunity to save $15.00 off her next Appleseed's purchase, simply for trying a membership in our Appleseed's VIP Plus Program. There was no obligation to accept this membership offer and her Appleseed's purchase was not contingent upon accepting the offer. To enroll in this program, she clicked on the offer and was taken to a web page that fully described the terms, benefits, and costs of Appleseed's VIP Plus. By entering her e-mail address, zip code, and clicking the "Join Now", she activated a membership in Appleseed's VIP Plus. Had she skipped any one of these steps, no membership would have been established. As Ms. [redacted] requested, her membership in Appleseed's VIP Plus was canceled on May 26, 2017. The payment of $1.99 will not be charged to her PayPal account. We appreciate this opportunity to reply to Ms. [redacted]'s complaint and hope that this will resolve the matter. Sincerely, Tim [redacted] Executive Care Team
CONFIDENTIAL COMMUNICATION April 20, 2016 Revdex.com of...
Minnesota �...⇄ Customer #: [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut credit account purchase of an XBOX Console Bundle on February 6, 2016. We realize Ms. [redacted] maintains that she never received the XBOX. Due to UPS tracking number [redacted] reflecting that we met our delivery obligations for this item, a missing merchandise claim was initiated for Ms. [redacted], for which we requested a police report due to the significant monetary value involved. On February 26, 2016, Ms. [redacted] had emailed us the last remaining police report information needed to complete our investigation. Unfortunately, the Metro Nashville Police Department would not confirm the information with our representative, and the representative sent Ms. [redacted] an email reply on the same date stating, “We attempted to contact the Metro Nashville Police Department to verify the contents of your report. We were told that in order to verify the information contained in the report, we would need a physical copy. Please obtain a copy of this report and fax it to us at ###-###-####, or you can mail it to Fingerhut Customer Service, [redacted]., St. Cloud, MN 56303.” We recently made additional attempts to contact the precinct’s records department as a courtesy, but each time they were unavailable. To date, there is no record that we have yet received a paper copy of the police report from Ms. [redacted]. In order for us to finalize this process and possibly release Ms. [redacted] from payment for the item, we will need to be able to confirm the police report. As it is now in Ms. [redacted]’s best interest, we strongly advise her to fax us a copy of the report to ###-###-#### or as an email attachment to [email protected]. She should allow up to 15 days from the date she sends us the report for this process to be completed and receive notification by mail of the outcome, including any corrective adjustments to her credit files. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
I am rejecting this response because:
I am disputing the payments that were made once the agreement with my debt management company and Gettington were agreed upon. All of the payments were made on time and the amount agreed upon. Once I found that I was being reported 180 plus days late I contacted Gettington who advised me they would not speak with me until I dropped the debt management company. I dropped them and contacted Gettington back and was advised to pay approximately 90.00 and that would bring me current, of which I did. My next bill was for over 200.00 or to be paid in full which was obviously not an option. I attempted several times to correct this or find a solution and got the same rude lady at their 800 number. I agree with the response to report the truth and the report they are making is NOT the truth. Please review the attached documents and thank you for your time.
Initial Business Response /* (1000, 5, 2015/10/28) */
Customer has been refunded the full purchase price of the dehumidifier and extended warranty, and will also receive a refund check for the payments she has made towards the item.
Initial Consumer Rebuttal /* (2000, 6, 2015/10/29) */
[redacted] The following is in response to the above complaint. The customer expressed concerns misapplied payments. According to our records, our billing representative Issued credit ($100) for unreturned equipment charged on Feb 2018 bill & added the customer in system for do not call, knock or mail. Thank you for bringing this matter to our attention. We apologize for any inconvenience caused surrounding this matter.
I am rejecting this response because:
If this so called late payment is not reported to credit bureau then I'm ok with it. I will not be ordering any longer. I'm trying to rebuild my credit, not lower it.
Verizon investigation located Account number [redacted] with phone number ###-###-#### is showing a balance of $43.74 due in with a final bill received date showing as 12/**/2014. Records reflect as the account was not credit reported. On 8/*/16, Verizon Appeals Billing...
representative spoke with [redacted] and apologized for her frustration. The representative explained she was billed Unreturned Equipment Charges because she did not return the equipment within 30 days. She stated she mailed the router back as soon as she was aware there was a bill. The representative issued credit totaling $43.74 to bring the bill to a zero balance. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The Revdex.com advisor assigned to this complaint recommended that I check the box, ‘reject business response’ and then explain why. The complaint remains unresolved for these reasons: 1. A representative from Verizon’s Executive Response Team responded quickly to my complaint and spoke with me by telephone on July **. She made an adjustment of $45.96 on my bill [July * bill date, due Aug **] and told me the amount to send Verizon for that bill. However, she indicated that billing issues going forward are not yet resolved. She promised to review my August * bill date, and she made an appointment with me for a follow-up telephone call on Aug ** to discuss the next bill. She gave me a phone number to contact her when needed about this issue, however, I have left 2 voice messages and have not had a response. Perhaps she is on vacation. 2. The statement in the Revdex.com ‘message from business’ that a recurring credit of $20.96 was associated with my previous bundle of Prime triple play and that credit expired, is incorrect; there was no such credit associated with that bundle. During my discussion in April with a Verizon agent to redo my bundle (the Prime bundle contract would expire shortly), the agent offered two recurring monthly credits of $20.96 and $25 for the duration of the new Extreme bundle agreement and that my monthly bill charge would be very close to that of my previous bundle. I agreed to the new bundle based on those promises. The Executive Response ‘rep’ with whom I spoke on July ** to resolve the Revdex.com complaint told me that I would now receive those 2 promised recurring credits, a verbal response to which I am satisfied. However, the way the Revdex.com ‘message from business’ is written suggests that the $45.96 credit was for June and is not a recurring credit. I would like Verizon to stipulate in writing, both as part of the ‘message from business’ and as an email to me, that the 2 credits of $20.96 and $25 will recur monthly for the remaining duration of my current bundle 2-year agreement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon dispatched a technician on July **, 2015 who completed the router and coaxial connection, which improved the data speed at the location. Verizon’s Technical Support staff made contact with the customer to confirm satisfaction, at which time; the customer confirmed the issue is...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. i guess there ain't nuttin I can do about it but why does it take going to the Revdex.com to get an honest responce from someone at there company is beyond me
Initial Business Response /* (1000, 10, 2015/06/17) */
CONFIDENTIAL COMMUNICATION
June 17, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
It is in regards to her purchase of a SwimWays Extra Large Spring Float Recline from June 20, 2014 and an Intex Twin Pillow-Rest Airbed from August 14, 2014. We regret to learn of the problems that have arisen with the items, as outlined in the inquiry.
As a reminder to Ms. [redacted], our Return Policy states, in part, "You can return your purchase within 30 days of receipt, as long as it's in new condition. Returns will not be accepted for credit or exchange after 90 days." This policy appears under the "customer service" section on our website, in the catalog's "terms of sale" section, and on the customer's packing slip enclosed with their shipment.
We did not find evidence that Ms. [redacted] ever contacted our Customer Service Department about these items prior to April 29, 2015. Consequently, neither item can be returned for credit or exchange as the 90-day maximum deadline has passed. The phone agent advised Ms. [redacted] that her best recourse was with the vendor/manufacturer, and sent proof of purchase for each item that is sometimes required when filing a warranty claim.
While we sympathize with Ms. [redacted]'s situation, it does not deviate from the fact that she received merchandise and is responsible for any balance still owing on it.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
A Verizon representative spoke with [redacted] Her current Verizon final bill is showing as $51.16 due. The representative sent copies of the May, June and July 2015 bills for [redacted] to review the billing and payments applied. Attempts to contact [redacted] to review the bills with her have...
been unsuccessful. We will follow up to try to contact [redacted] to review the bills and answer any questions.
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, [redacted] expressed concern about the inability to use the FIOS mobile app and other streaming services related to Verizon FIOS. Upon review, Verizon has...
attempted to reach [redacted] and we were successful in our first attempt only. Verizon reviewed [redacted]’s issue and assisted him with access to the Verizon FIOS mobile app, however; he still had issues accessing the HBO Go and Epix apps. Verizon made multiple follow up calls but we were unable to reach [redacted]. Furthermore, I have sent a call me letter leaving my number should [redacted] have any further questions or concerns.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern in regards to the billing of Verizon services after the date he requested to disconnect. A Verizon...
representative spoke with [redacted] on July *, 2015 in regards to this inquiry. We have reviewed the account and taken actions to have the account disconnected. We have issued credit for $94.47 in regards to the months that were billed while the services should have been disconnected. We will continue to work to expedite a refund once the final bill has generated within the next 60 days. [redacted] has been provided with the direct number for the account specialist assigned to handling this inquiry should he have any questions or need additional resolution. Please accept these actions as closure to this inquiry. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I believe that Verizon has gone above and beyond to make sure that I regain service and trust. However, I cannot close the complaint at this time because I still have not heard of financial compensation.Verizon has issued a 1 month credit of $34.99. However, my service was out for approximately a year. Based on my conversations with one of the reps, that rep is working on getting me a more substantial amount regarding the service. Until we can both meet and come up with a larger credit; I cannot close this complaint at this time. I do hope everyone at Verizon understands my stance on this matter. I do again appreciate what has been done so far, and I do not take it for granted. So, once I hear from Verizon with some other form of compensation, I will close the case at that time. Thank you for understanding,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised I spoke to [redacted] December **, 2015 to advised the new relief date was given based off the extensive work that is required to update all equipment and systems used for providing our customers with High Speed Internet service. I have received an update from the Engineering and Field teams that everything should be updated and ready for a new service order week of January **, 2016. I advised [redacted] that I will follow up to assure the service order is installed with no further problems.We trust this provides your office with the information required in this matter.Thank you,Ms. M[redacted]Sr. AnalystVerizon Executive Relations
The customer advised that he spoke with Verizon's tech support and his issues have been resolved.
I am rejecting this response because: It makes no sense. If I were to contact the company to open an account, it would happen immediately and I'd have a credit line to spend. But because I want my account closed, they're jerking me around. I will NEVER buy another thing from Fingerhut. Their quality is terrible, prices are outrageous, and they don't stand behind their merchandise. Saying they "can't close an online account" is absolute baloney! No further action is required. It's a waste of time but you can bet everyone I know will be warned about Fingerhut and their bogus business practices.
APPLESEED'S® [redacted] Middleton, MA 01949 May 30, 2017 Revdex.com of Minnesota and North Dakota 220 S. River Ridge Cir. Burnsville, MN 55337 Ms. [redacted] Lynnwood, WA 98036-4895 Dear Ms. [redacted], We...
are writing in response to an inquiry we received from your office on behalf of Ms. [redacted] regarding her enrollment in the Appleseed's VIP Plus Program. After, Ms. [redacted] made her May 25, 2017 purchase of two everyday knit long skirts on our website, she was presented with an opportunity to save $15.00 off her next Appleseed's purchase, simply for trying a membership in our Appleseed's VIP Plus Program. There was no obligation to accept this membership offer and her Appleseed's purchase was not contingent upon accepting the offer. To enroll in this program, she clicked on the offer and was taken to a web page that fully described the terms, benefits, and costs of Appleseed's VIP Plus. By entering her e-mail address, zip code, and clicking the "Join Now", she activated a membership in Appleseed's VIP Plus. Had she skipped any one of these steps, no membership would have been established. As Ms. [redacted] requested, her membership in Appleseed's VIP Plus was canceled on May 26, 2017. The payment of $1.99 will not be charged to her PayPal account. We appreciate this opportunity to reply to Ms. [redacted]'s complaint and hope that this will resolve the matter. Sincerely, Tim [redacted] Executive Care Team
CONFIDENTIAL COMMUNICATION April 20, 2016 Revdex.com of...
Minnesota �...⇄ Customer #: [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut credit account purchase of an XBOX Console Bundle on February 6, 2016. We realize Ms. [redacted] maintains that she never received the XBOX. Due to UPS tracking number [redacted] reflecting that we met our delivery obligations for this item, a missing merchandise claim was initiated for Ms. [redacted], for which we requested a police report due to the significant monetary value involved. On February 26, 2016, Ms. [redacted] had emailed us the last remaining police report information needed to complete our investigation. Unfortunately, the Metro Nashville Police Department would not confirm the information with our representative, and the representative sent Ms. [redacted] an email reply on the same date stating, “We attempted to contact the Metro Nashville Police Department to verify the contents of your report. We were told that in order to verify the information contained in the report, we would need a physical copy. Please obtain a copy of this report and fax it to us at ###-###-####, or you can mail it to Fingerhut Customer Service, [redacted]., St. Cloud, MN 56303.” We recently made additional attempts to contact the precinct’s records department as a courtesy, but each time they were unavailable. To date, there is no record that we have yet received a paper copy of the police report from Ms. [redacted]. In order for us to finalize this process and possibly release Ms. [redacted] from payment for the item, we will need to be able to confirm the police report. As it is now in Ms. [redacted]’s best interest, we strongly advise her to fax us a copy of the report to ###-###-#### or as an email attachment to [email protected]. She should allow up to 15 days from the date she sends us the report for this process to be completed and receive notification by mail of the outcome, including any corrective adjustments to her credit files. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
I am rejecting this response because:
I am disputing the payments that were made once the agreement with my debt management company and Gettington were agreed upon. All of the payments were made on time and the amount agreed upon. Once I found that I was being reported 180 plus days late I contacted Gettington who advised me they would not speak with me until I dropped the debt management company. I dropped them and contacted Gettington back and was advised to pay approximately 90.00 and that would bring me current, of which I did. My next bill was for over 200.00 or to be paid in full which was obviously not an option. I attempted several times to correct this or find a solution and got the same rude lady at their 800 number. I agree with the response to report the truth and the report they are making is NOT the truth. Please review the attached documents and thank you for your time.
Initial Business Response /* (1000, 5, 2015/10/28) */
Customer has been refunded the full purchase price of the dehumidifier and extended warranty, and will also receive a refund check for the payments she has made towards the item.
Initial Consumer Rebuttal /* (2000, 6, 2015/10/29) */
Date submitted: 3/*/2018 Response for:...
[redacted] The following is in response to the above complaint. The customer expressed concerns misapplied payments. According to our records, our billing representative Issued credit ($100) for unreturned equipment charged on Feb 2018 bill & added the customer in system for do not call, knock or mail. Thank you for bringing this matter to our attention. We apologize for any inconvenience caused surrounding this matter.
I am rejecting this response because:
If this so called late payment is not reported to credit bureau then I'm ok with it. I will not be ordering any longer. I'm trying to rebuild my credit, not lower it.
Verizon investigation located Account number [redacted] with phone number ###-###-#### is showing a balance of $43.74 due in with a final bill received date showing as 12/**/2014. Records reflect as the account was not credit reported. On 8/*/16, Verizon Appeals Billing...
representative spoke with [redacted] and apologized for her frustration. The representative explained she was billed Unreturned Equipment Charges because she did not return the equipment within 30 days. She stated she mailed the router back as soon as she was aware there was a bill. The representative issued credit totaling $43.74 to bring the bill to a zero balance. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The Revdex.com advisor assigned to this complaint recommended that I check the box, ‘reject business response’ and then explain why. The complaint remains unresolved for these reasons: 1. A representative from Verizon’s Executive Response Team responded quickly to my complaint and spoke with me by telephone on July **. She made an adjustment of $45.96 on my bill [July * bill date, due Aug **] and told me the amount to send Verizon for that bill. However, she indicated that billing issues going forward are not yet resolved. She promised to review my August * bill date, and she made an appointment with me for a follow-up telephone call on Aug ** to discuss the next bill. She gave me a phone number to contact her when needed about this issue, however, I have left 2 voice messages and have not had a response. Perhaps she is on vacation. 2. The statement in the Revdex.com ‘message from business’ that a recurring credit of $20.96 was associated with my previous bundle of Prime triple play and that credit expired, is incorrect; there was no such credit associated with that bundle. During my discussion in April with a Verizon agent to redo my bundle (the Prime bundle contract would expire shortly), the agent offered two recurring monthly credits of $20.96 and $25 for the duration of the new Extreme bundle agreement and that my monthly bill charge would be very close to that of my previous bundle. I agreed to the new bundle based on those promises. The Executive Response ‘rep’ with whom I spoke on July ** to resolve the Revdex.com complaint told me that I would now receive those 2 promised recurring credits, a verbal response to which I am satisfied. However, the way the Revdex.com ‘message from business’ is written suggests that the $45.96 credit was for June and is not a recurring credit. I would like Verizon to stipulate in writing, both as part of the ‘message from business’ and as an email to me, that the 2 credits of $20.96 and $25 will recur monthly for the remaining duration of my current bundle 2-year agreement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon dispatched a technician on July **, 2015 who completed the router and coaxial connection, which improved the data speed at the location. Verizon’s Technical Support staff made contact with the customer to confirm satisfaction, at which time; the customer confirmed the issue is...
improved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. i guess there ain't nuttin I can do about it but why does it take going to the Revdex.com to get an honest responce from someone at there company is beyond me
Initial Business Response /* (1000, 10, 2015/06/17) */
CONFIDENTIAL COMMUNICATION
June 17, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted], [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
It is in regards to her purchase of a SwimWays Extra Large Spring Float Recline from June 20, 2014 and an Intex Twin Pillow-Rest Airbed from August 14, 2014. We regret to learn of the problems that have arisen with the items, as outlined in the inquiry.
As a reminder to Ms. [redacted], our Return Policy states, in part, "You can return your purchase within 30 days of receipt, as long as it's in new condition. Returns will not be accepted for credit or exchange after 90 days." This policy appears under the "customer service" section on our website, in the catalog's "terms of sale" section, and on the customer's packing slip enclosed with their shipment.
We did not find evidence that Ms. [redacted] ever contacted our Customer Service Department about these items prior to April 29, 2015. Consequently, neither item can be returned for credit or exchange as the 90-day maximum deadline has passed. The phone agent advised Ms. [redacted] that her best recourse was with the vendor/manufacturer, and sent proof of purchase for each item that is sometimes required when filing a warranty claim.
While we sympathize with Ms. [redacted]'s situation, it does not deviate from the fact that she received merchandise and is responsible for any balance still owing on it.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The check has not arrived.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
A Verizon representative spoke with [redacted] Her current Verizon final bill is showing as $51.16 due. The representative sent copies of the May, June and July 2015 bills for [redacted] to review the billing and payments applied. Attempts to contact [redacted] to review the bills with her have...
been unsuccessful. We will follow up to try to contact [redacted] to review the bills and answer any questions.
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, [redacted] expressed concern about the inability to use the FIOS mobile app and other streaming services related to Verizon FIOS. Upon review, Verizon has...
attempted to reach [redacted] and we were successful in our first attempt only. Verizon reviewed [redacted]’s issue and assisted him with access to the Verizon FIOS mobile app, however; he still had issues accessing the HBO Go and Epix apps. Verizon made multiple follow up calls but we were unable to reach [redacted]. Furthermore, I have sent a call me letter leaving my number should [redacted] have any further questions or concerns.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern in regards to the billing of Verizon services after the date he requested to disconnect. A Verizon...
representative spoke with [redacted] on July *, 2015 in regards to this inquiry. We have reviewed the account and taken actions to have the account disconnected. We have issued credit for $94.47 in regards to the months that were billed while the services should have been disconnected. We will continue to work to expedite a refund once the final bill has generated within the next 60 days. [redacted] has been provided with the direct number for the account specialist assigned to handling this inquiry should he have any questions or need additional resolution. Please accept these actions as closure to this inquiry. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I believe that Verizon has gone above and beyond to make sure that I regain service and trust. However, I cannot close the complaint at this time because I still have not heard of financial compensation.Verizon has issued a 1 month credit of $34.99. However, my service was out for approximately a year. Based on my conversations with one of the reps, that rep is working on getting me a more substantial amount regarding the service. Until we can both meet and come up with a larger credit; I cannot close this complaint at this time. I do hope everyone at Verizon understands my stance on this matter. I do again appreciate what has been done so far, and I do not take it for granted. So, once I hear from Verizon with some other form of compensation, I will close the case at that time. Thank you for understanding,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]