I spoke to [redacted] after reviewing the tickets. His speed tested on a Mac that was above what he was paying for. When I called, he says it was so long ago and had so many complaints . I apologized for any poor experience he may have had but I was not able to authorize any credits as there was no out of service condition ever established. The customer said everything is fine now and its working as it should. Case closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have still failed to acknowledge and address deceptive sales practices within their organization. The representative was extremely passive aggressive and did not take the complaint seriously. All she would say is "[redacted] which is really worse than saying anything.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I spoke with Sheryl yesterday and appreciate the time she took to review my account. She did say she would email me a breakdown of the bill which I have not received. Sometimes people email [redacted] instead of [redacted]. If you could resend, that would be great.I also was told that if the bill is higher next month I could contact Sheryl.I am happy this is resolved and am very pleased with the Revdex.com and their handling of this case. I only wish I had filed a complaint earlier.Thanks. [redacted]
Full response attached. CONFIDENTIAL COMMUNICATION: Our records indicate Mr. [redacted] had previously advised us that the phone fell and that is how it broke. Based on that information, he does need to attempt to work with the supplier to have the item repaired or replaced. We are unable to assist...
with this issue at this point, and encourage him to contact Jeg & Sons (CCR) again, at the phone number we provide.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the recent inquiry that we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. Mr. [redacted] states he purchased an air conditioner from Gettington that is no longer working properly. He contacted Gettington and was told to contact the manufacturer. Mr. [redacted] was unable to contact the manufacturer, and at that time he contacted Asurion. He states it took them weeks to respond. When an appointment was set up for them to fix the air conditioner, they cancelled the appointment. Mr. [redacted]’s desired outcome would be to have the product refunded. Our records indicate Mr. [redacted] purchased a Honeywell 14,000 Btu Portable AC and Heater with a 3 Year Service Plan on January 22, 2016. Mr. [redacted] contacted Gettington on December 30, 2016 stating the air conditioner was no longer working properly. At this time he was provided with the manufacturers’ phone number. Mr. [redacted] contacted Gettington on January 10, 2017 stating he was unable to reach the manufacturer. Mr. [redacted] purchased a 3 Year Service Plan with the air conditioner from Asurion, at this time he was provided with their contact number. On February 16, 2017 Mr. [redacted] contacted Gettington and stated the service call to have the air conditioner was fixed was cancelled. As a courtesy to Mr. [redacted]’s a discount coupon was offered to be used on a future order. Mr. [redacted] declined and stated he would not be making future purchases. We reached out to Asurion on Mr. [redacted]’s behalf, and the response we received from them indicated that they had initially assigned the service to Aguiarre Applicance, who scheduled the appointment on February 14, 2017. When the technician contacted Mr. [redacted], the customer advised he could not wait any longer as he had to leave for work, so that appointment was canceled. They then assigned the work order to Service On Site, but have been unable to connect with Mr. [redacted] to schedule an appointment. Asurion is committed to work with Mr. [redacted] to get the appointment scheduled with Service On Site and have the unit inspected. Service On Site’s phone number is ###-###-####, should Mr. [redacted] need it. While we apologize for this situation, we do require returns to be made in accordance to our return policy which states: “We will issue an exchange or refund for most items returned in new condition within 30 days of receipt. Returns will not be accepted for credit after 90 days. Other product concerns must be handled under the manufacturer’s warranty. Shipping and handling charges are non-refundable. Returns postage is the responsibility of the customers. Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only.” Due to the length of time that has passed, we will not be issuing credit for this merchandise. If service is needed on this product Mr. [redacted] will need to contact Asurion at ###-###-####. His contract number is [redacted]. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/KS
Please be advised that I was able to speak with [redacted] today, February **, 2018. We were able to go over his billing concern and I offered an apology for this inconvenience. He understands that his bill is now Zeroed out/ he does not owe Verizon Wireline any funds, and that he will receive an updated bill indicated this information. We also were able to confirm that this account was not credit reported. [redacted] confirmed that he has my direct contact information, if this information needs to be discussed further. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order on our website on March 14, 2016 for two Fisher-Price Power Wheels 12V Kawasaki Brute Force Ride-Ons totaling $1,029.66. On March 27, 2016 Ms. [redacted] emailed us to advise the items she received were different than the offer advertised on our website. In the description of the product on our website based on the information we received from our vendor indicated the item was a two-seater, included sound effects and has a maximum weight limit of 130 lbs. Ms. [redacted] advised us when she received the item(s), it had one seat, no sound effects and a maximum weight limit of 65 lbs. We referred the information Ms. [redacted] shared with us to our vendor to verify/update the description they provided for the item on our website. We were able to validate the item only has one seat and no sound effects and the description has since been updated on our website. We are still researching the maximum weight limit with our vendor since according to the Fisher-Price website the maximum weight limit is listed at 130 lbs. Once we have the information needed we will determine if a change needs to be made on our website. We make every effort to ensure the information we have is valid and we appreciate Ms. [redacted] bringing this to our attention. The price reflected on our website and that Ms. [redacted] was charged is correct for the item she received. We sincerely apologize for any inconvenience the incorrect description may have caused. As a courtesy we have credited $150.00 for each of the Ride-Ons. Ms. [redacted] will see the credits within 1-2 billing cycles on her monthly billing statement. No further discounts or credits will be issued. Our customers are very important to us and we strive to assist and satisfy them. I trust with this information we have done so with Ms. [redacted]. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she ordered a loveseat and recliner seat covered from Fingerhut and never received the merchandise. She states she filed reports with the local shipper as well as the police department but has not been credited for the missing merchandise. She would like all charges for this order be taken off her account and close her account. Our records indicate Ms. [redacted] purchased a Sure Fit Stretch Suede Recliner Slipcover and a Sure Fit Stretch Suede Loveseat Slipcover on July 26, 2016. On August 8, 2016 Ms. [redacted] contacted Fingerhut stating she did not receive the ordered merchandise. At this time she stated she would fill out a legal affidavit online. Due to the monetary value of the merchandise ordered Ms. [redacted] was required to file a police report. We received the completed affidavit from Ms. [redacted] on August 9, 2016, however we did not receive the requested police report. On that same date an additional affidavit was e-mailed to Ms. [redacted]. We received the second completed affidavit back on September 11, 2016. This document was also denied due to not supplying a filed police report. We received the requested police report from Ms. [redacted] on September 19, 2016. On the same date the entire order placed on July 26, 2016 was credited to her account. Ms. [redacted] will be able to see the credit in the amount of $311.52 on her next billing statement. Per Ms. [redacted]’s request her Fingerhut account was closed on September 14, 2016. If her account was not paid in full when she closed it, her outstanding balance will continue to accrue interest and other charges and be subject to the terms and conditions of the Agreement. At this time Ms. [redacted]’s current balance is $791.21. A minimum payment of $69.99 is due by October 20, 2016. If Ms. [redacted] has any further questions she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Please be advised Verizon records show the account was not being billed the correct bundle rate. A correction was submitted November *, 2015 and we will follow up on the November statement to confirm the account is now billing correctly. We have issued credits to correct rates billed...
for the August and September and advised the new balance due is $87.09. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Terrible customer service, terrible records, false and misleading responses to the Revdex.com. The final bill charged is not valid and is unsubstantiated. Please have all amount due rescinded with the credit agency and email and mail me a final satisfactory bill. I have yet to receive any of this. In Verizon’s response they confirmed that they missed recorded the payment, thus the bill provided by them was wrong. Also I have still not received a complete itemized bill indicating all historical payment, in order for me to properly cross reference to my records all of my prior payments. Additionally, the service period noted above is incorrect. Service was terminated on March ** Just because they have a bill or they sent a bill, doesn’t mean it’s correct. I spoke to a Verizon customer service personal previously in early August who confirmed to me that service was terminated in March **, 2016, and that the outstanding balance represents amount unpaid through that date. As all calls are recorded. Please have Verizon provided a review of prior phone conversations. Once they found unrecorded payments they moved the date to June 2016 to justify their claim of an outstanding balance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...
[redacted]
[redacted]
[redacted] This complaint has been resolved. Thank you so much for your assistance. [redacted] Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Verizon lied to you. I do not have their direct contact information. My internet service has gone out twice since I spoke to them. I am going to attempt to get everyone in this building to drop them at the next tenant association meeting. I will be dropping them at the end of this payment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION August 5, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an additional inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Credit Account. Ms. [redacted] states she does not agree with her previous balance of $2,994.59 and believes it should be lower if she received credit for two late fees. Ms. [redacted] also states that she will continue to make payments of $152.00 on the third of each month per the arrangements she made with an agent on June 20, 2016. Ms. [redacted]’s desired resolution is for her account to be current by October 2016 and to resume her regular minimum monthly payments. As of August 4, 2016, the balance on Ms. [redacted]’s account is $2,843.57. Two late fees of $27.00 and $37.00 were credited to Ms. [redacted]’s account on July 18, 2016 and July 27, 2016, respectively. $62.84 in interest fees were charged to Ms. [redacted]’s account when it cycled on July 22, 2016. A payment for $151.02 was received on August 3, 2016. Please refer to the enclosed account activity statement. As stated in our previous response, we returned Ms. [redacted]’s account back to a current status. On July 27, 2016, the minimum payment on Ms. [redacted]’s account was reduced from $302.12 to $0.00. As her account is now current, Ms. [redacted] should pay according to her monthly statement when making her payment for September 2016. If we can be of further assistance, please contact the Executive Care Team at ###-###-#### Monday through Friday 8am to 4:30pm Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg Enclosure
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been FULLY resolved because:
I disagree with your memo but can't prove it becuase you cut off my e-mails. I was told by 2 different Verizon employees everyting was done correctly. Morgan at Verizon even walked me through the entire processs. The only thing that has been solved is you refunding the double charges you charged me incorrectly with in the first place. I still have no e-mails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
CONFIDENTIAL COMMUNICATION April 25, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted], regarding her WebBank/Fingerhut credit account purchase from March 7, 2016 for a McLeland Design Electric Microplush Sherpa Blanket. Ms. [redacted] states in the inquiry she returned the blanket for the reason that it was defective, which was also the reason stated in her original email notification sent on April 6, 2016. We received the blanket as a return on April 12, 2016, which was approved by our Returns Department for a credit covering the full merchandise price. They did not credit the original shipping/handling due to the standard return policy provision that shipping/handling is non-refundable. A return shipping fee was also deducted from the return credit, as the policy also states the customer is responsible for this fee. Allowing for the defective return reason, we have issued further credits covering the original and return shipping/handling costs, and Ms. [redacted] has now received credit for the full purchase price of $131.74. These credits have already been applied to her account and will reflect on a future monthly statement for her records. We apologize for any inconvenience or confusion this matter may have caused Ms. [redacted], but trust our explanation and measures taken will meet her expectations of a satisfactory resolution. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I ,however, am very disappointed that Verizon refuses to accept the fact of the matter that an order was placed on my account which I never made or received and that on complaining, the cost was temporarily removed and added back a year later. Pam the person that I spoke to from their executive office was unapologetic and was tried her best to make it seem like I didn't know what I was talking about. she even sent me emails with the order and the "so called" removal even though I told her that I never deleted them. I was willing to publish these emails so the public could see for itself who is right. In her efforts to resolve this issue she made it seem like she was just appeasing me by removing the additional $10 from my monthly bill. Everyone that I have shared my Verizon experience with, told me they had similar experiences with Verizon and that is why they no longer have their services. I am accepting this resolution but come May [redacted] of 2017. I will certainly disconnect my service with them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer has an account, number xxxxxx[redacted] that has a total balance due of $158.78 with final bill date of 12/*/2013. A settlement was offered on this account and the settlement offer expires on 06/**/2016. This account has been credit reported as an unpaid collection. The customer...
also has account number xxxxxx[redacted] with a final bill date of 07/**/2013. This account was settled with customer's payment of $76.48 on 03/**/2016. This account is credit reported as a paid collection with customer paying less than the $152.95 that was owed.
I am rejecting this response because:I have already filled out multiple affadavits and told them multiple times I DID use the label they provided. I am ceasing all communication with Fingerhut and Bluestem Brands and will be seeking an attorney. Thank you.
I spoke to [redacted] after reviewing the tickets. His speed tested on a Mac that was above what he was paying for. When I called, he says it was so long ago and had so many complaints . I apologized for any poor experience he may have had but I was not able to authorize any credits as there was no out of service condition ever established. The customer said everything is fine now and its working as it should. Case closed.
We spoke with [redacted] and he confirmed receipt of the refund check
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have still failed to acknowledge and address deceptive sales practices within their organization. The representative was extremely passive aggressive and did not take the complaint seriously. All she would say is "[redacted] which is really worse than saying anything.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I spoke with Sheryl yesterday and appreciate the time she took to review my account. She did say she would email me a breakdown of the bill which I have not received. Sometimes people email [redacted] instead of [redacted]. If you could resend, that would be great.I also was told that if the bill is higher next month I could contact Sheryl.I am happy this is resolved and am very pleased with the Revdex.com and their handling of this case. I only wish I had filed a complaint earlier.Thanks. [redacted]
Full response attached. CONFIDENTIAL COMMUNICATION: Our records indicate Mr. [redacted] had previously advised us that the phone fell and that is how it broke. Based on that information, he does need to attempt to work with the supplier to have the item repaired or replaced. We are unable to assist...
with this issue at this point, and encourage him to contact Jeg & Sons (CCR) again, at the phone number we provide.
CONFIDENTIAL COMMUNICATION February 27, 2017...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the recent inquiry that we received from your office on behalf of Mr. [redacted] regarding a WebBank/Gettington Credit Account. Mr. [redacted] states he purchased an air conditioner from Gettington that is no longer working properly. He contacted Gettington and was told to contact the manufacturer. Mr. [redacted] was unable to contact the manufacturer, and at that time he contacted Asurion. He states it took them weeks to respond. When an appointment was set up for them to fix the air conditioner, they cancelled the appointment. Mr. [redacted]’s desired outcome would be to have the product refunded. Our records indicate Mr. [redacted] purchased a Honeywell 14,000 Btu Portable AC and Heater with a 3 Year Service Plan on January 22, 2016. Mr. [redacted] contacted Gettington on December 30, 2016 stating the air conditioner was no longer working properly. At this time he was provided with the manufacturers’ phone number. Mr. [redacted] contacted Gettington on January 10, 2017 stating he was unable to reach the manufacturer. Mr. [redacted] purchased a 3 Year Service Plan with the air conditioner from Asurion, at this time he was provided with their contact number. On February 16, 2017 Mr. [redacted] contacted Gettington and stated the service call to have the air conditioner was fixed was cancelled. As a courtesy to Mr. [redacted]’s a discount coupon was offered to be used on a future order. Mr. [redacted] declined and stated he would not be making future purchases. We reached out to Asurion on Mr. [redacted]’s behalf, and the response we received from them indicated that they had initially assigned the service to Aguiarre Applicance, who scheduled the appointment on February 14, 2017. When the technician contacted Mr. [redacted], the customer advised he could not wait any longer as he had to leave for work, so that appointment was canceled. They then assigned the work order to Service On Site, but have been unable to connect with Mr. [redacted] to schedule an appointment. Asurion is committed to work with Mr. [redacted] to get the appointment scheduled with Service On Site and have the unit inspected. Service On Site’s phone number is ###-###-####, should Mr. [redacted] need it. While we apologize for this situation, we do require returns to be made in accordance to our return policy which states: “We will issue an exchange or refund for most items returned in new condition within 30 days of receipt. Returns will not be accepted for credit after 90 days. Other product concerns must be handled under the manufacturer’s warranty. Shipping and handling charges are non-refundable. Returns postage is the responsibility of the customers. Music, movies, video games and software must be returned unopened with the factory seal intact. Exchanges are permitted for identical product only.” Due to the length of time that has passed, we will not be issuing credit for this merchandise. If service is needed on this product Mr. [redacted] will need to contact Asurion at ###-###-####. His contract number is [redacted]. Thank you for allowing us to explain and assist. Sincerely, Vi [redacted] Executive Care Team VF/KS
Please be advised that I was able to speak with [redacted] today, February **, 2018. We were able to go over his billing concern and I offered an apology for this inconvenience. He understands that his bill is now Zeroed out/ he does not owe Verizon Wireline any funds, and that he will receive an updated bill indicated this information. We also were able to confirm that this account was not credit reported. [redacted] confirmed that he has my direct contact information, if this information needs to be discussed further. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.
CONFIDENTIAL COMMUNICATION April 15, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order on our website on March 14, 2016 for two Fisher-Price Power Wheels 12V Kawasaki Brute Force Ride-Ons totaling $1,029.66. On March 27, 2016 Ms. [redacted] emailed us to advise the items she received were different than the offer advertised on our website. In the description of the product on our website based on the information we received from our vendor indicated the item was a two-seater, included sound effects and has a maximum weight limit of 130 lbs. Ms. [redacted] advised us when she received the item(s), it had one seat, no sound effects and a maximum weight limit of 65 lbs. We referred the information Ms. [redacted] shared with us to our vendor to verify/update the description they provided for the item on our website. We were able to validate the item only has one seat and no sound effects and the description has since been updated on our website. We are still researching the maximum weight limit with our vendor since according to the Fisher-Price website the maximum weight limit is listed at 130 lbs. Once we have the information needed we will determine if a change needs to be made on our website. We make every effort to ensure the information we have is valid and we appreciate Ms. [redacted] bringing this to our attention. The price reflected on our website and that Ms. [redacted] was charged is correct for the item she received. We sincerely apologize for any inconvenience the incorrect description may have caused. As a courtesy we have credited $150.00 for each of the Ride-Ons. Ms. [redacted] will see the credits within 1-2 billing cycles on her monthly billing statement. No further discounts or credits will be issued. Our customers are very important to us and we strive to assist and satisfy them. I trust with this information we have done so with Ms. [redacted]. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
CONFIDENTIAL COMMUNICATION September 27,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she ordered a loveseat and recliner seat covered from Fingerhut and never received the merchandise. She states she filed reports with the local shipper as well as the police department but has not been credited for the missing merchandise. She would like all charges for this order be taken off her account and close her account. Our records indicate Ms. [redacted] purchased a Sure Fit Stretch Suede Recliner Slipcover and a Sure Fit Stretch Suede Loveseat Slipcover on July 26, 2016. On August 8, 2016 Ms. [redacted] contacted Fingerhut stating she did not receive the ordered merchandise. At this time she stated she would fill out a legal affidavit online. Due to the monetary value of the merchandise ordered Ms. [redacted] was required to file a police report. We received the completed affidavit from Ms. [redacted] on August 9, 2016, however we did not receive the requested police report. On that same date an additional affidavit was e-mailed to Ms. [redacted]. We received the second completed affidavit back on September 11, 2016. This document was also denied due to not supplying a filed police report. We received the requested police report from Ms. [redacted] on September 19, 2016. On the same date the entire order placed on July 26, 2016 was credited to her account. Ms. [redacted] will be able to see the credit in the amount of $311.52 on her next billing statement. Per Ms. [redacted]’s request her Fingerhut account was closed on September 14, 2016. If her account was not paid in full when she closed it, her outstanding balance will continue to accrue interest and other charges and be subject to the terms and conditions of the Agreement. At this time Ms. [redacted]’s current balance is $791.21. A minimum payment of $69.99 is due by October 20, 2016. If Ms. [redacted] has any further questions she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Please be advised Verizon records show the account was not being billed the correct bundle rate. A correction was submitted November *, 2015 and we will follow up on the November statement to confirm the account is now billing correctly. We have issued credits to correct rates billed...
for the August and September and advised the new balance due is $87.09. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Terrible customer service, terrible records, false and misleading responses to the Revdex.com. The final bill charged is not valid and is unsubstantiated. Please have all amount due rescinded with the credit agency and email and mail me a final satisfactory bill. I have yet to receive any of this. In Verizon’s response they confirmed that they missed recorded the payment, thus the bill provided by them was wrong. Also I have still not received a complete itemized bill indicating all historical payment, in order for me to properly cross reference to my records all of my prior payments. Additionally, the service period noted above is incorrect. Service was terminated on March ** Just because they have a bill or they sent a bill, doesn’t mean it’s correct. I spoke to a Verizon customer service personal previously in early August who confirmed to me that service was terminated in March **, 2016, and that the outstanding balance represents amount unpaid through that date. As all calls are recorded. Please have Verizon provided a review of prior phone conversations. Once they found unrecorded payments they moved the date to June 2016 to justify their claim of an outstanding balance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...
[redacted]
[redacted]
[redacted] This complaint has been resolved. Thank you so much for your assistance. [redacted] Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Verizon lied to you. I do not have their direct contact information. My internet service has gone out twice since I spoke to them. I am going to attempt to get everyone in this building to drop them at the next tenant association meeting. I will be dropping them at the end of this payment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION August 5, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an additional inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Credit Account. Ms. [redacted] states she does not agree with her previous balance of $2,994.59 and believes it should be lower if she received credit for two late fees. Ms. [redacted] also states that she will continue to make payments of $152.00 on the third of each month per the arrangements she made with an agent on June 20, 2016. Ms. [redacted]’s desired resolution is for her account to be current by October 2016 and to resume her regular minimum monthly payments. As of August 4, 2016, the balance on Ms. [redacted]’s account is $2,843.57. Two late fees of $27.00 and $37.00 were credited to Ms. [redacted]’s account on July 18, 2016 and July 27, 2016, respectively. $62.84 in interest fees were charged to Ms. [redacted]’s account when it cycled on July 22, 2016. A payment for $151.02 was received on August 3, 2016. Please refer to the enclosed account activity statement. As stated in our previous response, we returned Ms. [redacted]’s account back to a current status. On July 27, 2016, the minimum payment on Ms. [redacted]’s account was reduced from $302.12 to $0.00. As her account is now current, Ms. [redacted] should pay according to her monthly statement when making her payment for September 2016. If we can be of further assistance, please contact the Executive Care Team at ###-###-#### Monday through Friday 8am to 4:30pm Central Standard Time. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg Enclosure
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been FULLY resolved because:
I disagree with your memo but can't prove it becuase you cut off my e-mails. I was told by 2 different Verizon employees everyting was done correctly. Morgan at Verizon even walked me through the entire processs. The only thing that has been solved is you refunding the double charges you charged me incorrectly with in the first place. I still have no e-mails.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
CONFIDENTIAL COMMUNICATION April 25, 2016 Revdex.com of...
Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted], regarding her WebBank/Fingerhut credit account purchase from March 7, 2016 for a McLeland Design Electric Microplush Sherpa Blanket. Ms. [redacted] states in the inquiry she returned the blanket for the reason that it was defective, which was also the reason stated in her original email notification sent on April 6, 2016. We received the blanket as a return on April 12, 2016, which was approved by our Returns Department for a credit covering the full merchandise price. They did not credit the original shipping/handling due to the standard return policy provision that shipping/handling is non-refundable. A return shipping fee was also deducted from the return credit, as the policy also states the customer is responsible for this fee. Allowing for the defective return reason, we have issued further credits covering the original and return shipping/handling costs, and Ms. [redacted] has now received credit for the full purchase price of $131.74. These credits have already been applied to her account and will reflect on a future monthly statement for her records. We apologize for any inconvenience or confusion this matter may have caused Ms. [redacted], but trust our explanation and measures taken will meet her expectations of a satisfactory resolution. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I ,however, am very disappointed that Verizon refuses to accept the fact of the matter that an order was placed on my account which I never made or received and that on complaining, the cost was temporarily removed and added back a year later. Pam the person that I spoke to from their executive office was unapologetic and was tried her best to make it seem like I didn't know what I was talking about. she even sent me emails with the order and the "so called" removal even though I told her that I never deleted them. I was willing to publish these emails so the public could see for itself who is right. In her efforts to resolve this issue she made it seem like she was just appeasing me by removing the additional $10 from my monthly bill. Everyone that I have shared my Verizon experience with, told me they had similar experiences with Verizon and that is why they no longer have their services. I am accepting this resolution but come May [redacted] of 2017. I will certainly disconnect my service with them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer has an account, number xxxxxx[redacted] that has a total balance due of $158.78 with final bill date of 12/*/2013. A settlement was offered on this account and the settlement offer expires on 06/**/2016. This account has been credit reported as an unpaid collection. The customer...
also has account number xxxxxx[redacted] with a final bill date of 07/**/2013. This account was settled with customer's payment of $76.48 on 03/**/2016. This account is credit reported as a paid collection with customer paying less than the $152.95 that was owed.
I am rejecting this response because:I have already filled out multiple affadavits and told them multiple times I DID use the label they provided. I am ceasing all communication with Fingerhut and Bluestem Brands and will be seeking an attorney. Thank you.