On 11/**/16, a Verizon representative discussed the charges with the customer. The representative issued a credit of one month’s service totaling $177.87. Records show the customer was not billed for the time they did not have service. The credit also covers the outage period. We...
apologize for the inconvenience this matter caused.
I am rejecting this response because:
First off, my account balance is IRRELEVANT to this issue. I KNOW the shoes have to be returned. I didn't want credit on my account as I need a pair of shoes. You are waiving shipping but that still penalizes me because it increases my balance and interest charged on that balance until this is completed.Its funny as long as I have been your loyal customer that you are giving me such a run around. Were this ordered from Amazon, it would have already been replaced and the defective shoes would be on the way back to them.I will not accept any offered solution by you that doesnt replace these shoes without causing a penalty to me in balance/interest/payment going up on my account. I make my payments regularly and have only been late once since I opened an account with you.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Advantage Credit account. Ms. [redacted] states she ordered a master craft lawn mower, cordless electric grass trimmer, Bissell powerlifter power brush plus Bissell shampoo. She claims all four items were damaged, so she returned all of them before any payments were due. However, she has been told she owes Fingerhut for the Bissell and shampoo and late payments due to no payments made on these returned items. She is requesting the shampoo, Bissell power cleaner, and late fees be taken off her account. Our records indicate on May 28, 2016 an order was placed for Master Craft 21" High Wheel Gas Mower, Bissell PowerLifter PowerBrush 6.25-Amp Upright Deep Cleaner, Bissell 60-oz. Deep Clean Fiber Cleansing Solution, and Earthwise 12" Cordless Electric Grass Trimmer. Our records indicate the Master Craft 21" High Wheel Gas Mower was returned on June 15, 2016, a full credit for this item was issued the same day. The Earthwise 12" Cordless Electric Grass Trimmer was returned to us on June 22, 2016, a full credit was issued on the same day and the Bissell Powerlifter Power Brush 6.25-Amp Upright Deep Cleaner was received on June 30, 2016, a full credit was also issued on June 30, 2016. We have no record of receiving the Bissell 60-oz. Deep Clean Fiber Cleansing Solution. As a courtesy, we have credited $24.98 to her account, which was the cost of the cleansing solution and $27.00, the amount of the late fee applied to the account on June 27, 2016. In addition, we have credited $0.25 which was the amount of interest accrued from these charges. These credits will show on Ms. [redacted]’s next billing statement. The balance will be $393.96 with a minimum payment of $29.99 due August 1, 2016. As a reminder, Ms.[redacted] can call our Customer Service Team with any additional questions she may have, at ###-###-####, Monday-Friday 8 AM – 8PM, Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
A Specialist was able to reach the customer on August [redacted] to discuss returning his equipment. He advised the customer that he would send a return box so that the customer could return his equipment.According to our records, the customer disconnected his services on March [redacted] and a return kit...
was sent the same day. The customer was charged an Unreturned Equipment Charge of $190.00 for the HD Set-Top Box and $100.00 for the Wireless Router on his June [redacted] final bill. The collection notice has been pulled back for 30 days while pending return of the equipment. Once the equipment is returned the notice will be pulled back completely.
I claimed this case last week. Today, [redacted] I claimed again. Because Verizon's third apointment, they did no show. This is third time. Each appointment, I was home to waited someone would come. I do not have cell phone, either work number. I may have work number, but I can not use as private use....
Verizon requested Third Party Verification. I understand I do not have contact number and Verizon need to contact someone in case something happen. I gave my friends number and she put her cell even at work place to responce from Verizon. Verizon never contacted her. I might be new customer, but I was Verizon's customer almost 20 years. Verizon is a big company, but customer service can not keep customer's record that's why they keep asking same question and asking SS#, D.O.B. I was at home all appointments for waiting no show. Three days! They informed appointment date and time three times. I kept the appointment and waited for no show. I do not know how I can get my phone line
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Verizon is still unable to be reached over the phone and I continue to experience service interruptions (if the issue persists I will be requesting to cancel my contract as they are no longer able to manage or maintain their advertised service that I signed up for- this will likely require another Revdex.com complaint as Verizon will attempt to fight the early termination).
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have made several attempts to call back the Verizon Executive relations representative, most recently on 2/**/17 and 2/**/17, contrary to the assertions in the business's response. The Executive relations representative has not been available when my calls were placed. As such, I have left messages requesting call backs, but have not heard back since.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Verizon misled you to believe that Att master card reversed charges days later via a check. Not so. They don't operate that way. Gave me conditional credit early April and did not make permanent til mid June over 60 days later and only after Citicard issuer of att mastercard completed their investigation. I'm attaching Citi cards letter as well as e-mail I received via mail from I C System Verizons collections agency whom dropped the case. Verizon claims they have no recoreded phone call of May [redacted] proving zero bal. They have not denied conf.#[redacted] which was given to me verifying that conversation. Let me give one more chance to find tel call made on May [redacted] 2017 at 12:45pm. It was answered by cust. svc. rep. who was rude and no resolution. I asked him to put a supervisor on the line. He said he could not. I insisted to speak with someone else. He said he could connect me to billing. I said ok and he transferred me to billing. A female voice answered saying she was Vina. I asked her about bill and she said I had zero balance. I asked her to send me an e-mail stating that and she said that I was no longer a customer and could not e-mail me. I then asked for confirmation number and she gave me #[redacted]. So Verizon should check for recorded call to customer service then transferred to billing dept. on May [redacted] at 12:45pm.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Attn: [redacted] Re: Case Number [redacted] Dear [redacted], In reply to Nicholas R[redacted]' response to the above referenced case, I am attaching 2 letters that were sent to Credit Adjustment Board. We severed our business relationship with Credit Adjustment Board on April 17, 2015. At that time, the agreement between [redacted] and Credit Adjustment Board dated August 11 , 2014, became void. The funds collected that Nicholas R[redacted] claims he earned a fee on were collected in October, November, and December 2015, after we stopped using Credit Adjustment Board services. Please see the attached correspondence.
Verizon removed the DVR from the customer’s account, sent her an email confirmation showing the same, and we applied credit of $28.85 to the bill for DVR service and pro-rated charges. We apologize for any inconvenience the customer experienced as a result of this matter.
On 11/**/15, a Verizon customer service representative discussed the account with the customer. The representative explained to the customer that under her old plan the rate was $89.99 and this plan included a $35 monthly bundle discount until 3/*/16. The customer’s new plan has a...
monthly bundle credit of $35 for 24 months and is currently billing at a rate of $45 monthly while her old and new credits are applied through 3/*/16. The representative advised that monthly rate on the new plan is $99.99 less a $35 monthly bundle discount for 24 months. The representative also offered the customer a new plan and a $50 courtesy credit should she accept the offer. The customer accepted a new offer and was issued a $50 courtesy credit to the account. *** *** advised the issue was resolved. We apologize for the inconvenience this issue has caused.
Dear Ms. [redacted], Please see my attached letter to your office regarding [redacted]’s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Initial Business Response /* (1000, 5, 2015/10/14) */
CONFIDENTIAL COMMUNICATION
October 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted]- [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] claims that she set up recurring monthly payments to be drafted from the account on the 3rd of each month, but that two payments of $77 were drafted on October 4th and 5th. We sincerely apologize for this and we have credited the account $77. We did not draft a payment on October 3rd, and a payment of $59.99 was due by 10/5, so if we were to credit back the second $77, the account would not be current. The account did not accrue any late fees or overdraft charges, as the account was paid by the due date of the 5th.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The case was sent to both the Fiber Solutions Center (FSC) and to the business office.Records indicate that the customer called in to report a service issue that was resolved the same day.On 12/*/2016, a business office specialist spoke with the customer who requested to discuss the issue...
tomorrow.On 12/*/2016, the specialist left a message for the customer to call.The specialist spoke with the customer who explained that she is not satisfied with the changed to our Video on Demand (VOD) service: charges for shows that were once free. The specialist advised that she would investigate further and call back.On 12/*/2016, the specialist called the customer as planned and explained that our VOD was recently updated and now certain shows will charge a rental fee. Again, the customer is not satisfied with this. She does have DVR, so the specialist suggested she record her shows. As a courtesy, she did agree to credit the two rental fees for programming ordered: December 2nd Secrets and Lies $2.99 and December [redacted] Conviction $2.99. Unfortunately, there is no additional compensation that will be issued, as this is a company-wide change. The customer is not satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.This inquiry is to be removed from my credit within 30 days. I will follow up if it is not removed by then.
Sincerely,
[redacted]
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order for a Polaroid 18MP 8X Zoom Camera Bundle with a 2 yr. Extended Service Plan (ESP) and an Ariat Women’s Fatbaby Heritage Riding Boot Tan Size 6.5 on November 15, 2015 on our website. On November 17, 2015 the boots were cancelled because they were out of stock. The camera bundle with ESP was shipped and delivered to Ms. [redacted]. The order total for the camera bundle and ESP was $139.97. On November 28, 2015 Ms. [redacted]’s statement cycled and reflected a minimum payment due of $14.99 by December 24, 2015. Our return policy is listed in our catalogs and on our website and is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. There is no upfront fee when using the return label. There is no fee for using the return label if you received a damaged of defective product or in the case of a shipping error. The final determination of product condition is subject to our inspection. Return fees not covered by Fingerhut will be deducted from your credit based on the weight of the package. The original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error. We received the return of the camera bundle on December 29, 2015 and Ms. [redacted]’s account was credited in the amount of $122.03. The original shipping and handling charges of $9.99 were not credited. A return fee of $7.95 was also applied. We received an email from Ms. [redacted] on January 5, 2016 in which she stated she was not paying a late fee for something she returned to us. We sent an email to Ms. [redacted] explaining the shipping and handling charges are non-refundable. Since a minimum payment was due prior to the return being received and credited, Ms. [redacted] is responsible for the remaining charges on the account. We have credited two late fees as a courtesy in the amount of $66.98. The remaining balance on Ms. [redacted]’s account is $45.24 as of the date of this letter. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
[redacted]
[redacted]
[redacted]I am in receipt of your letter dated May 1, 2015, in regards to the above-referenced matter. I want toapologize to [redacted] for any inconvenience that we have caused her. Please let her know, that we willaccept her $20.00 a month payment towards...
her accounts. I have instructed my [redacted], to handle this account personally and to send [redacted] a payment plan letter andreturn envelope to her each month.If [redacted] needs anything else, please have her call [redacted]Thanks again for your help in this matter.Sincerely,[redacted]
the camera with the believe if it did not work I can return the Item. Finger hut customer representative told me to call Kodak , and Kodak told me I have to pay and sent the camera back to them and they will send me another camera. I don not think it is fair after spending over 100$ for a camera that do not work I should have to spend more money to return it, when I was charge a deliver fee from Fingerhut $35.00 in the first place. They are selling items that do not work and all the expense to correct their mistake I have to pay for it. That is not fair
On 11/**/16, a Verizon representative discussed the charges with the customer. The representative issued a credit of one month’s service totaling $177.87. Records show the customer was not billed for the time they did not have service. The credit also covers the outage period. We...
apologize for the inconvenience this matter caused.
I am rejecting this response because:
First off, my account balance is IRRELEVANT to this issue. I KNOW the shoes have to be returned. I didn't want credit on my account as I need a pair of shoes. You are waiving shipping but that still penalizes me because it increases my balance and interest charged on that balance until this is completed.Its funny as long as I have been your loyal customer that you are giving me such a run around. Were this ordered from Amazon, it would have already been replaced and the defective shoes would be on the way back to them.I will not accept any offered solution by you that doesnt replace these shoes without causing a penalty to me in balance/interest/payment going up on my account. I make my payments regularly and have only been late once since I opened an account with you.
CONFIDENTIAL COMMUNICATION July 25,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Advantage Credit account. Ms. [redacted] states she ordered a master craft lawn mower, cordless electric grass trimmer, Bissell powerlifter power brush plus Bissell shampoo. She claims all four items were damaged, so she returned all of them before any payments were due. However, she has been told she owes Fingerhut for the Bissell and shampoo and late payments due to no payments made on these returned items. She is requesting the shampoo, Bissell power cleaner, and late fees be taken off her account. Our records indicate on May 28, 2016 an order was placed for Master Craft 21" High Wheel Gas Mower, Bissell PowerLifter PowerBrush 6.25-Amp Upright Deep Cleaner, Bissell 60-oz. Deep Clean Fiber Cleansing Solution, and Earthwise 12" Cordless Electric Grass Trimmer. Our records indicate the Master Craft 21" High Wheel Gas Mower was returned on June 15, 2016, a full credit for this item was issued the same day. The Earthwise 12" Cordless Electric Grass Trimmer was returned to us on June 22, 2016, a full credit was issued on the same day and the Bissell Powerlifter Power Brush 6.25-Amp Upright Deep Cleaner was received on June 30, 2016, a full credit was also issued on June 30, 2016. We have no record of receiving the Bissell 60-oz. Deep Clean Fiber Cleansing Solution. As a courtesy, we have credited $24.98 to her account, which was the cost of the cleansing solution and $27.00, the amount of the late fee applied to the account on June 27, 2016. In addition, we have credited $0.25 which was the amount of interest accrued from these charges. These credits will show on Ms. [redacted]’s next billing statement. The balance will be $393.96 with a minimum payment of $29.99 due August 1, 2016. As a reminder, Ms.[redacted] can call our Customer Service Team with any additional questions she may have, at ###-###-####, Monday-Friday 8 AM – 8PM, Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/jm
A Specialist was able to reach the customer on August [redacted] to discuss returning his equipment. He advised the customer that he would send a return box so that the customer could return his equipment.According to our records, the customer disconnected his services on March [redacted] and a return kit...
was sent the same day. The customer was charged an Unreturned Equipment Charge of $190.00 for the HD Set-Top Box and $100.00 for the Wireless Router on his June [redacted] final bill. The collection notice has been pulled back for 30 days while pending return of the equipment. Once the equipment is returned the notice will be pulled back completely.
I claimed this case last week. Today, [redacted] I claimed again. Because Verizon's third apointment, they did no show. This is third time. Each appointment, I was home to waited someone would come. I do not have cell phone, either work number. I may have work number, but I can not use as private use....
Verizon requested Third Party Verification. I understand I do not have contact number and Verizon need to contact someone in case something happen. I gave my friends number and she put her cell even at work place to responce from Verizon. Verizon never contacted her. I might be new customer, but I was Verizon's customer almost 20 years. Verizon is a big company, but customer service can not keep customer's record that's why they keep asking same question and asking SS#, D.O.B. I was at home all appointments for waiting no show. Three days! They informed appointment date and time three times. I kept the appointment and waited for no show. I do not know how I can get my phone line
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Verizon is still unable to be reached over the phone and I continue to experience service interruptions (if the issue persists I will be requesting to cancel my contract as they are no longer able to manage or maintain their advertised service that I signed up for- this will likely require another Revdex.com complaint as Verizon will attempt to fight the early termination).
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have made several attempts to call back the Verizon Executive relations representative, most recently on 2/**/17 and 2/**/17, contrary to the assertions in the business's response. The Executive relations representative has not been available when my calls were placed. As such, I have left messages requesting call backs, but have not heard back since.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Verizon misled you to believe that Att master card reversed charges days later via a check. Not so. They don't operate that way. Gave me conditional credit early April and did not make permanent til mid June over 60 days later and only after Citicard issuer of att mastercard completed their investigation. I'm attaching Citi cards letter as well as e-mail I received via mail from I C System Verizons collections agency whom dropped the case. Verizon claims they have no recoreded phone call of May [redacted] proving zero bal. They have not denied conf.#[redacted] which was given to me verifying that conversation. Let me give one more chance to find tel call made on May [redacted] 2017 at 12:45pm. It was answered by cust. svc. rep. who was rude and no resolution. I asked him to put a supervisor on the line. He said he could not. I insisted to speak with someone else. He said he could connect me to billing. I said ok and he transferred me to billing. A female voice answered saying she was Vina. I asked her about bill and she said I had zero balance. I asked her to send me an e-mail stating that and she said that I was no longer a customer and could not e-mail me. I then asked for confirmation number and she gave me #[redacted]. So Verizon should check for recorded call to customer service then transferred to billing dept. on May [redacted] at 12:45pm.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Attn: [redacted] Re: Case Number [redacted] Dear [redacted], In reply to Nicholas R[redacted]' response to the above referenced case, I am attaching 2 letters that were sent to Credit Adjustment Board. We severed our business relationship with Credit Adjustment Board on April 17, 2015. At that time, the agreement between [redacted] and Credit Adjustment Board dated August 11 , 2014, became void. The funds collected that Nicholas R[redacted] claims he earned a fee on were collected in October, November, and December 2015, after we stopped using Credit Adjustment Board services. Please see the attached correspondence.
Verizon removed the DVR from the customer’s account, sent her an email confirmation showing the same, and we applied credit of $28.85 to the bill for DVR service and pro-rated charges. We apologize for any inconvenience the customer experienced as a result of this matter.
On 11/**/15, a Verizon customer service representative discussed the account with the customer. The representative explained to the customer that under her old plan the rate was $89.99 and this plan included a $35 monthly bundle discount until 3/*/16. The customer’s new plan has a...
monthly bundle credit of $35 for 24 months and is currently billing at a rate of $45 monthly while her old and new credits are applied through 3/*/16. The representative advised that monthly rate on the new plan is $99.99 less a $35 monthly bundle discount for 24 months. The representative also offered the customer a new plan and a $50 courtesy credit should she accept the offer. The customer accepted a new offer and was issued a $50 courtesy credit to the account. *** *** advised the issue was resolved. We apologize for the inconvenience this issue has caused.
Dear Ms. [redacted], Please see my attached letter to your office regarding [redacted]’s concerns. My response exceeds the 2000 character limit so I have attached it to this inquiry. Thank you, Lea [redacted] Haband Customer Service Bluestem Brands, Inc.
Initial Business Response /* (1000, 5, 2015/10/14) */
CONFIDENTIAL COMMUNICATION
October 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted]- [redacted], [redacted]
Dear Ms....
[redacted],
I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Ms. [redacted] claims that she set up recurring monthly payments to be drafted from the account on the 3rd of each month, but that two payments of $77 were drafted on October 4th and 5th. We sincerely apologize for this and we have credited the account $77. We did not draft a payment on October 3rd, and a payment of $59.99 was due by 10/5, so if we were to credit back the second $77, the account would not be current. The account did not accrue any late fees or overdraft charges, as the account was paid by the due date of the 5th.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/jm
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The case was sent to both the Fiber Solutions Center (FSC) and to the business office.Records indicate that the customer called in to report a service issue that was resolved the same day.On 12/*/2016, a business office specialist spoke with the customer who requested to discuss the issue...
tomorrow.On 12/*/2016, the specialist left a message for the customer to call.The specialist spoke with the customer who explained that she is not satisfied with the changed to our Video on Demand (VOD) service: charges for shows that were once free. The specialist advised that she would investigate further and call back.On 12/*/2016, the specialist called the customer as planned and explained that our VOD was recently updated and now certain shows will charge a rental fee. Again, the customer is not satisfied with this. She does have DVR, so the specialist suggested she record her shows. As a courtesy, she did agree to credit the two rental fees for programming ordered: December 2nd Secrets and Lies $2.99 and December [redacted] Conviction $2.99. Unfortunately, there is no additional compensation that will be issued, as this is a company-wide change. The customer is not satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.This inquiry is to be removed from my credit within 30 days. I will follow up if it is not removed by then.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION March 31, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order for a Polaroid 18MP 8X Zoom Camera Bundle with a 2 yr. Extended Service Plan (ESP) and an Ariat Women’s Fatbaby Heritage Riding Boot Tan Size 6.5 on November 15, 2015 on our website. On November 17, 2015 the boots were cancelled because they were out of stock. The camera bundle with ESP was shipped and delivered to Ms. [redacted]. The order total for the camera bundle and ESP was $139.97. On November 28, 2015 Ms. [redacted]’s statement cycled and reflected a minimum payment due of $14.99 by December 24, 2015. Our return policy is listed in our catalogs and on our website and is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. There is no upfront fee when using the return label. There is no fee for using the return label if you received a damaged of defective product or in the case of a shipping error. The final determination of product condition is subject to our inspection. Return fees not covered by Fingerhut will be deducted from your credit based on the weight of the package. The original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error. We received the return of the camera bundle on December 29, 2015 and Ms. [redacted]’s account was credited in the amount of $122.03. The original shipping and handling charges of $9.99 were not credited. A return fee of $7.95 was also applied. We received an email from Ms. [redacted] on January 5, 2016 in which she stated she was not paying a late fee for something she returned to us. We sent an email to Ms. [redacted] explaining the shipping and handling charges are non-refundable. Since a minimum payment was due prior to the return being received and credited, Ms. [redacted] is responsible for the remaining charges on the account. We have credited two late fees as a courtesy in the amount of $66.98. The remaining balance on Ms. [redacted]’s account is $45.24 as of the date of this letter. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
[redacted]
[redacted]
[redacted]I am in receipt of your letter dated May 1, 2015, in regards to the above-referenced matter. I want toapologize to [redacted] for any inconvenience that we have caused her. Please let her know, that we willaccept her $20.00 a month payment towards...
her accounts. I have instructed my [redacted], to handle this account personally and to send [redacted] a payment plan letter andreturn envelope to her each month.If [redacted] needs anything else, please have her call [redacted]Thanks again for your help in this matter.Sincerely,[redacted]
I am rejecting this response because:
I bought...
the camera with the believe if it did not work I can return the Item. Finger hut customer representative told me to call Kodak , and Kodak told me I have to pay and sent the camera back to them and they will send me another camera. I don not think it is fair after spending over 100$ for a camera that do not work I should have to spend more money to return it, when I was charge a deliver fee from Fingerhut $35.00 in the first place. They are selling items that do not work and all the expense to correct their mistake I have to pay for it. That is not fair