Good afternoon,We zero'd out the account and also sent deletion letter to the claimant and have advised the credit agencies to remove this from the claimant's pay history.
Please be advised a Verizon Billing Specialist spoke to [redacted] on October **, 2015 to review the account. [redacted] was disputing the pro-rated charges on the account because she was told the bill would only be the $109.99 for the increase in TV package and not told the next bill...
would contain prorated charges. As a good will gesture we issued a credit for the prorated amount and that will be deduced from the next statement because she has already paid the bill. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
CONFIDENTIAL COMMUNICATION August 24, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an additional inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Credit Account. Ms. [redacted] states her Fingerhut account was sold to [redacted] and [redacted] has issued documentation that the balance has been paid full. Ms. [redacted] is requesting that Fingerhut, as the original creditor, should make the corrections to her credit report that she is requesting or take their name off her account. As stated in our previous response, Ms. [redacted] opened a Fingerhut account on May 5, 2014. Three orders were placed on May 5, 2014, May 14, 2014 and May 19, 2014. Fingerhut did not receive any payments for the three orders placed on Ms. [redacted]’s account. On December 12, 2014, the account charged off with an unpaid balance of $456.23 and Fingerhut ceased collections. Ms. [redacted]’s account was sold to [redacted] on January 15, 2015. On January 15, 2015, Fingerhut reported Ms. [redacted]’s account to the credit bureaus as Purchased by Another Lender with a balance and past due of $0.00. Since that date, Fingerhut is no longer sending monthly reporting to the credit bureaus because Fingerhut no longer owns Ms. [redacted]’s account. According to an account review on August 9, 2016, Equifax and Experian are reporting Ms. [redacted]’s account accurately as Purchased by Another Lender or Transfer/Sold with a balance and past due of zero. A representative at Trans Union confirmed that they have deleted the Fingerhut trade line. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has further questions regarding her account, [redacted] can be reached directly at ###-###-####. Thank you for allowing us to assist and explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
ALREADY TALKED TO CUSTOMER SERVICE AT FINGERHUT ABOUT THEM CHARGING A HIGHER PRICE FOR MERCHANDISE FROM FIGI'S, HP, ETC AND OTHER COMPANIES THEY ARE RIPPING PEOPLE OFF. IF I DIDN'T NEED MY COMPUTER AND OTHER THINGS I PURCHASED FROM FINGERHUT (EVEN THOUGH THEY APPROVED MY CREDIT) I WOULDN'T HAVE OPENED AN ACCOUNT. THEY GIVE NO SATISFACTION. AND WEBBANK IS ALSO A RIPP OFF WITH INTEREST/PRINCIPAL VERY HIGH.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customer has a smart panel system in his home. The customer is requesting to have 15 jacks wired/activated in this smart panel system. Verizon charges to activate each jack. The customer has been advised of this and disagrees with this policy. A Verizon technician was...
dispatched to the customer’s home on February *, 2016 as the customer reported trouble with his telephone line and that the battery in the ONT was beeping. The technician replaced the battery at no cost because the customer was complaining about paying for the replacement battery. The customer again indicated that the telephone line was not working in all jacks inside the home. The technician informed the customer again that there is a fee associated with activating the jacks. The customer declined to have the work done. The customer has been advised if he wants the jacks activated in his home that there will be a charge associated with the activation of each jack. The customer disagrees with this policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This is resolved as long as Verizon waives installation fees as noted in this claim. Thank you for your help.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that there is no further action to be taken and the matter has been resolved. Verizon took a very long time to respond to this complaint, the reason for which was their initial unsatisfactory response. I am not accustomed to making such complaints, but I have made about five Revdex.com complaints this year about Verizon because of their poor customer service. I think management is stinting on this area and not funding it or the education of the people
Sincerely,
[redacted]
Verizon records indicate account was recalled from the outside collection agency on March **, 2016. The consumer will not receive further calls concerning this matter. Verizon's records have been updated to reflect the February *, 2016 payment. The account currently reflects a...
Revdex.com:
Although I still have not received the refund from my bank because the bank has allowed up to 10 days for the transaction to be reversed/reviewed, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Subsequent to the complaint, a billing representative advised the consumer to make contact once he receives the bill and the upgrade fee will be adjusted. The consumer has contact information for any further inquiries.
As previously communicated, Verizon's position remains the same. Verizon has responded to the customer's complaint. The customer may discontinue service; however, the early termination fee of $110.00 will apply. The restriction placed by Verizon's Unlawful Verification Center (UVC) is due to fraudulent payments; which must be address directly with the UVC office. The customer must contact Verizon's Unlawful Verification Center at ###-###-#### to have the restriction removed from the account. To disconnect service, the customer may call ###-###-####; however, as previously stated, the early termination fee will be billed. No further action is required by Verizon's Executive Relations office.
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337Re: Case # [redacted] – [redacted]Dear Ms. [redacted],I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.Mr. [redacted] states that he found a fraudulent account with Fingerhut on his credit report that has been charged to its limit but no one had made payments. Mr. [redacted] states he contacted Fingerhut and informed them it was fraud but was told the account had been sold to a debt collector. When Mr. [redacted] contacted the debt collector he was told there was a judgment against him. Mr. [redacted] states he never applied for a Fingerhut account and was never sent correspondence from Fingerhut or the collection agency. Mr. [redacted] would like the account removed from his credit report. Our records indicate that the account was opened in Mr. [redacted]’s name via the web on June 21, 2012 using Mr. [redacted]’s personal information. An order was placed on June 24, 2012 for a Fujifilm FinePix 14MP/24X Digital Camera Package and delivered to [redacted] Fair Haven, NJ 07704.We did not receive any payments on this account. Our records indicate that due to severe delinquency, Mr. [redacted]’s WebBank/Fingerhut Advantage Credit Account was charged off on April 5, 2013 with a balance of $408.42 and sold to [redacted] on May 3, 2013.Unauthorized account set-up and activity is a serious matter, and we have certain procedures in place to assist those making this type of claim. As Mr. [redacted] denies authorizing the account matching his name, we referred this matter to our Credit Risk Department for further review and they have determined that the billing and shipping address for the order listed above was the same address as on the application and was in fact associated with Mr. [redacted] at the time the order was placed. Additionally the phone number on the application was also associated with Mr. [redacted]. With this information, we are not able to sufficiently prove a fraudulent account set up. If Mr. [redacted] would like to pursue the matter further, he may complete an affidavit of unordered merchandise. We have submitted this document with our response. We would also need a copy of a police report filing the claim of identity theft.As we understand the severity and urgency of this situation, Mr. [redacted] may fax the completed affidavit and related police report to ###-###-####, Attn: Chris. Once received, we can further investigate this matter. Thank you for allowing us to explain.Sincerely,Vi [redacted]Executive Care TeamVF/ca [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to thank the lady in the corporate office for her quick action on this matter.
Sincerely,
[redacted]
The customer rebundled their package in September 2013 and there was a $5.00 bundle discount for 24 months. The representative included a $20.00 discount from the previous contract which was due to expire in October 2013. The representative issued one time credits of $497.98...
which includes tax for the $20.00 discount for the 24 months and $83.56 including tax for credits totaling $581.54.
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order on January 30, 2015 for an Evertone Body Fat Analyzer and a Manicure/Pedicure Set. The Evertone Body Fat Analyzer shipped directly from our vendor on February 2, 2015. When Ms. [redacted] contacted us on March 27, 2015 to advise us she did not receive the item we referred a message to our vendor requesting a follow up on the shipment. We have no record of receiving any further information from our vendor. We sincerely apologize for this oversight on our part. The last tracking information available to us shows that the item was at a UPS facility but does not appear to have been delivered. We have issued credit for the item in the amount of $50.98. We have also credited the interest charges and SafeLine Plus fees that were billed on the amount of the order Ms. [redacted] did not receive. Once the credits are completely processed we will send a refund check to Ms. [redacted]. The refund check will be sent for a total of $69.98. Please allow up to 15 business days for Ms. [redacted] to receive the refund. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They openly admitted that they called all these numbers that they have for me saying they were tied to my account. I also have the call logs to verify how many times they called.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will keep a close eye on the account to make sure the $20 credit is posted.
Good afternoon,We zero'd out the account and also sent deletion letter to the claimant and have advised the credit agencies to remove this from the claimant's pay history.
Please be advised a Verizon Billing Specialist spoke to [redacted] on October **, 2015 to review the account. [redacted] was disputing the pro-rated charges on the account because she was told the bill would only be the $109.99 for the increase in TV package and not told the next bill...
would contain prorated charges. As a good will gesture we issued a credit for the prorated amount and that will be deduced from the next statement because she has already paid the bill. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
CONFIDENTIAL COMMUNICATION August 24, 2016 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an additional inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut Credit Account. Ms. [redacted] states her Fingerhut account was sold to [redacted] and [redacted] has issued documentation that the balance has been paid full. Ms. [redacted] is requesting that Fingerhut, as the original creditor, should make the corrections to her credit report that she is requesting or take their name off her account. As stated in our previous response, Ms. [redacted] opened a Fingerhut account on May 5, 2014. Three orders were placed on May 5, 2014, May 14, 2014 and May 19, 2014. Fingerhut did not receive any payments for the three orders placed on Ms. [redacted]’s account. On December 12, 2014, the account charged off with an unpaid balance of $456.23 and Fingerhut ceased collections. Ms. [redacted]’s account was sold to [redacted] on January 15, 2015. On January 15, 2015, Fingerhut reported Ms. [redacted]’s account to the credit bureaus as Purchased by Another Lender with a balance and past due of $0.00. Since that date, Fingerhut is no longer sending monthly reporting to the credit bureaus because Fingerhut no longer owns Ms. [redacted]’s account. According to an account review on August 9, 2016, Equifax and Experian are reporting Ms. [redacted]’s account accurately as Purchased by Another Lender or Transfer/Sold with a balance and past due of zero. A representative at Trans Union confirmed that they have deleted the Fingerhut trade line. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has further questions regarding her account, [redacted] can be reached directly at ###-###-####. Thank you for allowing us to assist and explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am rejecting this response because: I HAVE...
ALREADY TALKED TO CUSTOMER SERVICE AT FINGERHUT ABOUT THEM CHARGING A HIGHER PRICE FOR MERCHANDISE FROM FIGI'S, HP, ETC AND OTHER COMPANIES THEY ARE RIPPING PEOPLE OFF. IF I DIDN'T NEED MY COMPUTER AND OTHER THINGS I PURCHASED FROM FINGERHUT (EVEN THOUGH THEY APPROVED MY CREDIT) I WOULDN'T HAVE OPENED AN ACCOUNT. THEY GIVE NO SATISFACTION. AND WEBBANK IS ALSO A RIPP OFF WITH INTEREST/PRINCIPAL VERY HIGH.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customer has a smart panel system in his home. The customer is requesting to have 15 jacks wired/activated in this smart panel system. Verizon charges to activate each jack. The customer has been advised of this and disagrees with this policy. A Verizon technician was...
dispatched to the customer’s home on February *, 2016 as the customer reported trouble with his telephone line and that the battery in the ONT was beeping. The technician replaced the battery at no cost because the customer was complaining about paying for the replacement battery. The customer again indicated that the telephone line was not working in all jacks inside the home. The technician informed the customer again that there is a fee associated with activating the jacks. The customer declined to have the work done. The customer has been advised if he wants the jacks activated in his home that there will be a charge associated with the activation of each jack. The customer disagrees with this policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This is resolved as long as Verizon waives installation fees as noted in this claim. Thank you for your help.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that there is no further action to be taken and the matter has been resolved. Verizon took a very long time to respond to this complaint, the reason for which was their initial unsatisfactory response. I am not accustomed to making such complaints, but I have made about five Revdex.com complaints this year about Verizon because of their poor customer service. I think management is stinting on this area and not funding it or the education of the people
Sincerely,
[redacted]
Verizon records indicate account was recalled from the outside collection agency on March **, 2016. The consumer will not receive further calls concerning this matter. Verizon's records have been updated to reflect the February *, 2016 payment. The account currently reflects a...
zero balance.
Revdex.com:
Although I still have not received the refund from my bank because the bank has allowed up to 10 days for the transaction to be reversed/reviewed, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Subsequent to the complaint, a billing representative advised the consumer to make contact once he receives the bill and the upgrade fee will be adjusted. The consumer has contact information for any further inquiries.
As previously communicated, Verizon's position remains the same. Verizon has responded to the customer's complaint. The customer may discontinue service; however, the early termination fee of $110.00 will apply. The restriction placed by Verizon's Unlawful Verification Center (UVC) is due to fraudulent payments; which must be address directly with the UVC office. The customer must contact Verizon's Unlawful Verification Center at ###-###-#### to have the restriction removed from the account. To disconnect service, the customer may call ###-###-####; however, as previously stated, the early termination fee will be billed. No further action is required by Verizon's Executive Relations office.
This is not a Verizon customer and this complaint needs to served to this consumer's provider [redacted].
CONFIDENTIAL COMMUNICATIONMay 9,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337Re: Case # [redacted] – [redacted]Dear Ms. [redacted],I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Enclosed are a statement of account activity, credit application, Terms and Conditions, and an unordered merchandise affidavit.Mr. [redacted] states that he found a fraudulent account with Fingerhut on his credit report that has been charged to its limit but no one had made payments. Mr. [redacted] states he contacted Fingerhut and informed them it was fraud but was told the account had been sold to a debt collector. When Mr. [redacted] contacted the debt collector he was told there was a judgment against him. Mr. [redacted] states he never applied for a Fingerhut account and was never sent correspondence from Fingerhut or the collection agency. Mr. [redacted] would like the account removed from his credit report. Our records indicate that the account was opened in Mr. [redacted]’s name via the web on June 21, 2012 using Mr. [redacted]’s personal information. An order was placed on June 24, 2012 for a Fujifilm FinePix 14MP/24X Digital Camera Package and delivered to [redacted] Fair Haven, NJ 07704.We did not receive any payments on this account. Our records indicate that due to severe delinquency, Mr. [redacted]’s WebBank/Fingerhut Advantage Credit Account was charged off on April 5, 2013 with a balance of $408.42 and sold to [redacted] on May 3, 2013.Unauthorized account set-up and activity is a serious matter, and we have certain procedures in place to assist those making this type of claim. As Mr. [redacted] denies authorizing the account matching his name, we referred this matter to our Credit Risk Department for further review and they have determined that the billing and shipping address for the order listed above was the same address as on the application and was in fact associated with Mr. [redacted] at the time the order was placed. Additionally the phone number on the application was also associated with Mr. [redacted]. With this information, we are not able to sufficiently prove a fraudulent account set up. If Mr. [redacted] would like to pursue the matter further, he may complete an affidavit of unordered merchandise. We have submitted this document with our response. We would also need a copy of a police report filing the claim of identity theft.As we understand the severity and urgency of this situation, Mr. [redacted] may fax the completed affidavit and related police report to ###-###-####, Attn: Chris. Once received, we can further investigate this matter. Thank you for allowing us to explain.Sincerely,Vi [redacted]Executive Care TeamVF/ca [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to thank the lady in the corporate office for her quick action on this matter.
Sincerely,
[redacted]
The customer rebundled their package in September 2013 and there was a $5.00 bundle discount for 24 months. The representative included a $20.00 discount from the previous contract which was due to expire in October 2013. The representative issued one time credits of $497.98...
which includes tax for the $20.00 discount for the 24 months and $83.56 including tax for credits totaling $581.54.
CONFIDENTIAL COMMUNICATION April 15, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Our records indicate Ms. [redacted] placed an order on January 30, 2015 for an Evertone Body Fat Analyzer and a Manicure/Pedicure Set. The Evertone Body Fat Analyzer shipped directly from our vendor on February 2, 2015. When Ms. [redacted] contacted us on March 27, 2015 to advise us she did not receive the item we referred a message to our vendor requesting a follow up on the shipment. We have no record of receiving any further information from our vendor. We sincerely apologize for this oversight on our part. The last tracking information available to us shows that the item was at a UPS facility but does not appear to have been delivered. We have issued credit for the item in the amount of $50.98. We have also credited the interest charges and SafeLine Plus fees that were billed on the amount of the order Ms. [redacted] did not receive. Once the credits are completely processed we will send a refund check to Ms. [redacted]. The refund check will be sent for a total of $69.98. Please allow up to 15 business days for Ms. [redacted] to receive the refund. Thank you for allowing us to assist and explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They openly admitted that they called all these numbers that they have for me saying they were tied to my account. I also have the call logs to verify how many times they called.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will keep a close eye on the account to make sure the $20 credit is posted.