Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Yes they did repair my phone service, however they only gave me credit for one day. I was out of service for three weeks and should not have to pay from December ** till time of repair. Thank you. I hope credit can be arranged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about his Verizon promotional package. [redacted] claims that he should have a total price of $78.35 which should be continued through June of 2018. [redacted] advised his pricing is at an amount of $128 currently. Upon review, Verizon noted that [redacted] had a case open with Verizon's Executive Relations in June of 2016. Verizon communicated with [redacted] in June of 2016 and advised that his contract expired on 06/**/16. An order was done to keep his current Verizon bundle discounts the same through June of 2017. On top of the Verizon discounts extended to [redacted] he also received a valued customer credit of $20 for 12 months. At that time, [redacted] was advised that his Verizon discounts will end in June of 2017 and the valued customer credit will end in October of 2017. The service order confirmation and the bills sent in June of 2016 confirm the expiration dates related to the discounts. [redacted] was also sent an email on 03/**/16 to the address, [redacted] which clearly detailed the expectations of his billing going forward. Verizon did review the online chat from the Verizon website with [redacted] but the emails and service order confirmation regarding his previous contract supersede any online chat text. Verizon communicated with [redacted] again on 07/**/17. We advised because he placed a new contractual order for new terms on 06/**/17, any information communicated and not completed was no longer valid. This is because he agreed to new terms and promotions on 06/**/17 at a total price of $122.58 for 2 years. [redacted] was told he has 30 days from that date to cancel. Verizon communicated with [redacted] on 07/**/17 and he advised he canceled his Verizon FIOS service. Subsequently, I did advise [redacted] that I could have someone from our sales department contact him to see if there are any better promotions. [redacted] agreed to review our new current offers. Furthermore, I have left a number for [redacted] to call should he have any additional questions or concerns.
A customer service representative spoke with the customer regarding his billing concerns and apologized for the problems he experienced. Our records show that the customer’s bill was to be adjusted $12.00 each month until March 2017 to compensate for the price of the router, lowering his bill...
to $145.00 per month. The customer stated that he had been advised that his monthly amount would be $135.00. The representative reduced his bundle amount to $94.99 which will bring his bill to approximately $135.00 after the adjustment of $12.00 for the router. The representative explained that the bottom line price can be affected by tax, surcharges & equipment. The representative noted that the customer understands and is satisfied with the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Please note: That Verizon sent me a note saying they would not charge us for the account since we never had one.They started sending me bills for an account I do not have. I do not want this to effect my credit rating and I want Verizonto stop sending me bills for a service I do not have.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To Whom It May Concern, I, [redacted], authorize my husband, [redacted], to pursue a complaint with the Revdex.com towards Verizon Communications on my behalf in regards to a phone conversation that I had in which Verizon purports that a new 2 yr contract was entered into....
Please feel free to call me at ###-###-#### with any further requirements or questions. Regards,[redacted]
CONFIDENTIAL COMMUNICATION October 20, 2016 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his Fingerhut FreshStart Installment Loan account ending in [redacted] issued by WebBank. Mr. [redacted] states his Fingerhut debt was settled with a collection agency over thirty days ago. Mr. [redacted] further states he sent proof to Fingerhut that he had paid off the bill, but Fingerhut is still showing his account as a delinquent online. Mr. [redacted] is requesting for Fingerhut to update the online billing statement to a paid in full status. According to our records, an application for credit with Fingerhut was processed online October 15, 2013. Mr. [redacted] was approved for a Fingerhut FreshStart Installment Loan account with a credit limit of $230.00. One order was placed on May 1, 2014 for a MTX Road Thunder 8" Powered Bass Tube. A payment of $30.00 was processed at the time of the order with a Visa debit card. Additional payments were processed with the Visa debit card and a checking account. The last payment was received on February 6, 2015 for $15.00. As no additional payments were received, Mr. [redacted]’s account charged off on June 5, 2015 with an unpaid balance of $164.86. At this time, Fingerhut ceased collection activity. The account was sold to [redacted] Services on July 29, 2015. Our records indicate, an additional payment was received for $0.40 on September 16, 2016, after the account was sold to [redacted] Services. The payment has been forwarded to [redacted] Services as Fingerhut no longer owns the account. If Mr. [redacted] logs onto Fingerhut.com to view his account, the account information is still visible as Mr. [redacted] has the right to review it. Payments made to the account’s new owner will not be reflected in the balance on Fingerhut.com. According to an account review on October 13, 2016, Equifax, Trans Union and Experian are accurately reporting Mr. [redacted]’s account as Purchased by Another Lender or Transfer/Sold with a zero balance. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in your Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Mr. [redacted] has questions regarding what [redacted] may or not be reporting, they can be reached directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
CONFIDENTIAL COMMUNICATION January 24, 2017 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted]s, [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted]s regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted]s indicates she placed the order on December 12, 2016 at 10:33 PM and as such her order was placed within the time frame required to receive free shipping for her order. She also states that the free nose trimmer was not located in a catalog but was offered on our website and said it would be applied at checkout and that there was no mention of an item number on our website. Ms. [redacted]s also supplied the date for us to investigate further into her concerns regarding the Customer Service agent she spoke to. She also included pictures of the shipping label and the return reason form for the items she received that she did not order. We have reviewed the information provided by Ms. [redacted]s regarding the promotion for free shipping. The order confirmation email indicates that Ms. [redacted]s order was placed at 10:33 PM Pacific Time. The details for the promotion indicate the order must be placed no later than 11:59 PM Central Time and as such the shipping promotion had already expired prior to her order being placed. As a courtesy, we have credited the shipping and handling charges for this order. Ms. [redacted]s will see the credit reflected within 1-2 billing cycles on her billing statement. Additionally, the details for the free nose trimmer included the item number for the nose trimmer on our website. Once the hair trimmer and the nose trimmer were both added to the cart, the price for the nose trimmer would have been updated per the offer. We were able to review the call recording with the information Ms. [redacted]s provided regarding her concerns with the Customer Service agent she spoke with. We sincerely apologize that the representative was unprofessional in his interactions with Ms. [redacted]s. Our agents are accountable to meet our professional standards and avoid any instance which may cause our customers to feel they are not valued, heard or understood. We appreciate Ms. [redacted]s bringing this to our attention and value her feedback. On January 20, 2017 we received the return of the incorrect items Ms. [redacted]s returned to us. Her account was credited in the amount of $76.99 for the items. Please allow 1-2 billing cycles for the credit to appear on her billing statement. If Ms. [redacted]s has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
A Specialist spoke with the customer on February [redacted] to discuss her billing. The Specialist went over the bills and services with the customer. According to our records, the customer ordered service in January **, 2016. The confirmation and her bills show with her plan a $20.00 discount...
which would expire in twelve months on January **, 2017 and her promotion for the Fully Loaded Entertainment Package would also expire January **, 2017. As a result her bill went up total of $70.00. The customer said she doesn't read her bills she does her billing online. The Specialist advised the customer that she is able to see break down of bill on line with discounts etc. The customer stated when she spoke to representative they advised her to pay $158.00 for the Jan **, 2017 bill. The customer did pay the $158.00, but the rep never applied the credit to bring the bill to $158.00. The Specialist applied the credit from January of $68.60 on February [redacted]. The customer paid $63.60 on February **, 2017 and with credit the customer owes $60.49, advised pay by date March **, 2017. On January [redacted] the customer was given a Valued Customer credit of $30 for 12 months and will expire on January **, 2018. The customer current contract is due to expire January **, 2018. The customer stated she understood and was satisfied with the outcome.Our records show that there have been three repair tickets for no dial tone. The first was on August **, 2016 and it was closed on August [redacted] The second ticket was opened on January **, 2017 and closed on January **, 2017. The last ticket was on February **, 2017 and closed on the same day. An out of service credit of $47.36 was issued on March *, 2017. The customer confirmed that the services were working now.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you so much for your time and assistance on this matter.
Sincerely,
[redacted]
Revdex.com:
I am not 100% satisfied with the response from Verizon. I have reviewed the response made by the business in reference to complaint ID [redacted], and although I am not satisfied, I will accept the offer from Verizon crediting my account. I did receive the package for them modem and I sent it out via UPS as the instruction said. However, I never had the full conversation with the rep, because I was at work and not able to talk on the phone. He told me that he will give me a call back, never did. I called him back but he didn't answer. There was never a full discussion of what happend with the rep. He did mention something about service satisfaction guarantee, but what the rep says is true, that their website is misleading. First of all, as the attached image from Veriozon website, they do mention 30 day money back guarantee, not 'service guarantee'. Second, I was not supposed to be charged $120 wiring fee to start with, according to the technician who did wiring, and this was confirmed by his supervisor. I am attaching the copy of the image directly from Verizon Small Business Web, and if needed I can even provide the technicians name and phone number. He confirmed with his supervisor that the fee of $120 will not be charged even before this whole issue occurred. Without any explaination or apology from Veriozn, I am very disappointed, but as long as they credit my accout and I am not liable for any fees, I will accept.I want to see 0.00 balance final bill from Verizon. Thank you.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have made multiple calls to Yvonne who is supposed to be helping me, I have left over 6 messages, I have yet to speak to her.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We spoke to the customer and explained we can set up the recurring credit again that he was promised. We also gave him a 1x credit for 6.19 for payment he just made. We put the recurring adjustment for 6.19 back in the system. The credit is for 6.19 for 15 months. Customer satisfied....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I am being refunded for the chairs. thank you
CONFIDENTIAL COMMUNICATION September 20, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted]220 S. River Ridge CircleBurnsville, MN 55337 Re: [redacted]Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut FreshStart Installment Loan Account ending in [redacted]. Ms. [redacted] states she opened a WebBank/Fingerhut FreshStart Installment Loan account in 2011 and in 2013 the account was reported to a third party collector, [redacted] [redacted], with a balance of $104.11. She further states on June 14, 2013 she made a payment of $104.11 and this company continues to sell her information to other third party lenders. Ms. [redacted]’s desired resolution is to have the trade line removed from her credit reporting and have this company no longer sell her information. According to our records the WebBank/Fingerhut FreshStart Installment Loan account ending in [redacted] was opened online on September 2, 2011. Since the application was completed online, a written signature was not required. An order was placed on September 23, 2011 online for a 7pc Stainless Kitchen Tool Set, a Thomson Pottery 16pc Quadro Dinnerware Set and a Super Chef 44-pc. Cutlery and Kitchen Gadget Set. The merchandise was shipped via FedEx to the address on the application. Fingerhut received the required $30.00 down payment with a MasterCard debit card ending in [redacted]. A further payment of $40.00 was received on November 18, 2011 from a checking account ending in [redacted]. As there were no further payments received, the unpaid balance of $104.11 charged off on May 9, 2012 and the account was sold to [redacted] Capital on February 1, 2013. Once an account is sold Fingerhut no longer owns or collects on the debt. According to an account review on September 16, 2016, Equifax is reporting the account accurately as Transfer/Sold with a zero balance. TransUnion is no longer reporting a trade line. Nothing is reporting to Experian, as Fingerhut did not begin reporting to Experian until October 2013. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. We understand Ms. [redacted]’s frustration and have reached out to [redacted] Capital with her concerns. If Ms. [redacted] has questions regarding the details of her account, we would encourage her to contact [redacted] Capital, as they have full access to her account information at this point. [redacted] Capital can be reached directly at ###-###-####. Thank you for allowing us to assist and explain. Sincerely, Kari [redacted]Executive Care TeamKD/sa
A Verizon representative spoke with [redacted] on August **, 2015. We have reviewed the three repair tickets with [redacted] and advised the $91.00 charge is valid. We were on premise two times and we have rewired a jack as well as bypassed the alarm that has restored dialtone. [redacted]...
[redacted] does not agree with our findings and charges. Verizon considers this matter as resolved even though we were unable to come to an agreement of the charges being valid.
appreciate the Revdex.com's efforts here in trying to resolve this matter for me. The response received is the exact final solution I received back in March 2014 .I feel like I am being punished for not paying for merchandise I never received. During the time of this said delivery, I was back and forth from the hospital as my husband was diagnosed with a fatal disease. I did not keep copies of the form I sent back to Fingerhut as my mind was elsewhere at the time. When I got that collections letter and I called Fingerhut they were unwilling to assist me further even after confirming it was documented on my account documented that I never received the merchandise.[redacted] is a collection agency that works with companies like Fingerhut to collect debts. I tried reaching out to [redacted] and was given the run around. The problem is very simple I am being harrassed to pay for merchandise I never received.Thank you,[redacted]
A Verizon representative spoke with [redacted] on 9/**/17. The representative agreed to adjust the $30 return check fee, as this was apparently caused by a typo. The representative provided [redacted] with his new balance due.
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut credit account ending in [redacted]. We have included a statement account activity statement and Terms and Conditions. Ms. [redacted] states Fingerhut placed her account with another company and that she paid off the account to Fingerhut. Ms. [redacted] further states that since she paid the account off through Fingerhut, [redacted]’s reporting should be removed. Ms. [redacted]’s desired resolution is to have both the Fingerhut and [redacted] trade lines removed from her credit reporting. According to our records the WebBank/Fingerhut credit account ending in [redacted] was opened online on February 7, 2012. An order was placed on April 1, 2012 online for an iTower iPod Speaker System. The merchandise was shipped via FedEx to the address on the application. The most recent order, totaling $459.96, was placed on September 21, 2014. Fingerhut has received multiple payments from a checking account ending in [redacted] shown in the name of [redacted]. The last payment of $47.97 was received on July 5, 2013. As there were no further payments received, the unpaid balance of $628.96 charged off on May 8, 2015 and the account was sold to [redacted] on May 29, 2015. Once an account is sold Fingerhut no longer owns or collects on the debt. Our records indicate there two were payments made online after the account was sold to [redacted]. Payments for $433.90 and $195.06 were made on June 27, 2015 and July 14, 2015 respectively. As Fingerhut no longer owned the account, these payments were forwarded to [redacted] the account owner. Please note Fingerhut does not allow payments to be processed with representative after an account is sold. If a customer chooses to use the United States Postal Service and/or the internet to make a payment to Fingerhut on a sold account, those payments are expedited to the account owner. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of Ms. [redacted]’s expectations. According to an account review on October 3, 2016, Equifax, Experian and Transunion are reporting the account accurately as Transfer/Sold or Purchased by Another Lender with a zero balance. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has any additional questions regarding what [redacted] is reporting to the credit bureaus, she would need to contact [redacted] directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
In response to this customer’s complaint a Verizon rep contacted the customer and addressed the billing for the router. The customer has been credited and billing stopped. The company spoke with the customer and he was satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Yes they did repair my phone service, however they only gave me credit for one day. I was out of service for three weeks and should not have to pay from December ** till time of repair. Thank you. I hope credit can be arranged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service department. According to our records, [redacted] expressed concern about his Verizon promotional package. [redacted] claims that he should have a total price of $78.35 which should be continued through June of 2018. [redacted] advised his pricing is at an amount of $128 currently. Upon review, Verizon noted that [redacted] had a case open with Verizon's Executive Relations in June of 2016. Verizon communicated with [redacted] in June of 2016 and advised that his contract expired on 06/**/16. An order was done to keep his current Verizon bundle discounts the same through June of 2017. On top of the Verizon discounts extended to [redacted] he also received a valued customer credit of $20 for 12 months. At that time, [redacted] was advised that his Verizon discounts will end in June of 2017 and the valued customer credit will end in October of 2017. The service order confirmation and the bills sent in June of 2016 confirm the expiration dates related to the discounts. [redacted] was also sent an email on 03/**/16 to the address, [redacted] which clearly detailed the expectations of his billing going forward. Verizon did review the online chat from the Verizon website with [redacted] but the emails and service order confirmation regarding his previous contract supersede any online chat text. Verizon communicated with [redacted] again on 07/**/17. We advised because he placed a new contractual order for new terms on 06/**/17, any information communicated and not completed was no longer valid. This is because he agreed to new terms and promotions on 06/**/17 at a total price of $122.58 for 2 years. [redacted] was told he has 30 days from that date to cancel. Verizon communicated with [redacted] on 07/**/17 and he advised he canceled his Verizon FIOS service. Subsequently, I did advise [redacted] that I could have someone from our sales department contact him to see if there are any better promotions. [redacted] agreed to review our new current offers. Furthermore, I have left a number for [redacted] to call should he have any additional questions or concerns.
A customer service representative spoke with the customer regarding his billing concerns and apologized for the problems he experienced. Our records show that the customer’s bill was to be adjusted $12.00 each month until March 2017 to compensate for the price of the router, lowering his bill...
to $145.00 per month. The customer stated that he had been advised that his monthly amount would be $135.00. The representative reduced his bundle amount to $94.99 which will bring his bill to approximately $135.00 after the adjustment of $12.00 for the router. The representative explained that the bottom line price can be affected by tax, surcharges & equipment. The representative noted that the customer understands and is satisfied with the resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Please note: That Verizon sent me a note saying they would not charge us for the account since we never had one.They started sending me bills for an account I do not have. I do not want this to effect my credit rating and I want Verizonto stop sending me bills for a service I do not have.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Verizon issued a check that [redacted] states she deposited and Verizon received notice that it was cashed.
To Whom It May Concern, I, [redacted], authorize my husband, [redacted], to pursue a complaint with the Revdex.com towards Verizon Communications on my behalf in regards to a phone conversation that I had in which Verizon purports that a new 2 yr contract was entered into....
Please feel free to call me at ###-###-#### with any further requirements or questions. Regards,[redacted]
CONFIDENTIAL COMMUNICATION October 20, 2016 Revdex.com of...
Minnesota �...⇄ Attn: Ms. [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Mr. [redacted] regarding his Fingerhut FreshStart Installment Loan account ending in [redacted] issued by WebBank. Mr. [redacted] states his Fingerhut debt was settled with a collection agency over thirty days ago. Mr. [redacted] further states he sent proof to Fingerhut that he had paid off the bill, but Fingerhut is still showing his account as a delinquent online. Mr. [redacted] is requesting for Fingerhut to update the online billing statement to a paid in full status. According to our records, an application for credit with Fingerhut was processed online October 15, 2013. Mr. [redacted] was approved for a Fingerhut FreshStart Installment Loan account with a credit limit of $230.00. One order was placed on May 1, 2014 for a MTX Road Thunder 8" Powered Bass Tube. A payment of $30.00 was processed at the time of the order with a Visa debit card. Additional payments were processed with the Visa debit card and a checking account. The last payment was received on February 6, 2015 for $15.00. As no additional payments were received, Mr. [redacted]’s account charged off on June 5, 2015 with an unpaid balance of $164.86. At this time, Fingerhut ceased collection activity. The account was sold to [redacted] Services on July 29, 2015. Our records indicate, an additional payment was received for $0.40 on September 16, 2016, after the account was sold to [redacted] Services. The payment has been forwarded to [redacted] Services as Fingerhut no longer owns the account. If Mr. [redacted] logs onto Fingerhut.com to view his account, the account information is still visible as Mr. [redacted] has the right to review it. Payments made to the account’s new owner will not be reflected in the balance on Fingerhut.com. According to an account review on October 13, 2016, Equifax, Trans Union and Experian are accurately reporting Mr. [redacted]’s account as Purchased by Another Lender or Transfer/Sold with a zero balance. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in your Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Mr. [redacted] has questions regarding what [redacted] may or not be reporting, they can be reached directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/lg
CONFIDENTIAL COMMUNICATION January 24, 2017 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted]s, [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted]s regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted]s indicates she placed the order on December 12, 2016 at 10:33 PM and as such her order was placed within the time frame required to receive free shipping for her order. She also states that the free nose trimmer was not located in a catalog but was offered on our website and said it would be applied at checkout and that there was no mention of an item number on our website. Ms. [redacted]s also supplied the date for us to investigate further into her concerns regarding the Customer Service agent she spoke to. She also included pictures of the shipping label and the return reason form for the items she received that she did not order. We have reviewed the information provided by Ms. [redacted]s regarding the promotion for free shipping. The order confirmation email indicates that Ms. [redacted]s order was placed at 10:33 PM Pacific Time. The details for the promotion indicate the order must be placed no later than 11:59 PM Central Time and as such the shipping promotion had already expired prior to her order being placed. As a courtesy, we have credited the shipping and handling charges for this order. Ms. [redacted]s will see the credit reflected within 1-2 billing cycles on her billing statement. Additionally, the details for the free nose trimmer included the item number for the nose trimmer on our website. Once the hair trimmer and the nose trimmer were both added to the cart, the price for the nose trimmer would have been updated per the offer. We were able to review the call recording with the information Ms. [redacted]s provided regarding her concerns with the Customer Service agent she spoke with. We sincerely apologize that the representative was unprofessional in his interactions with Ms. [redacted]s. Our agents are accountable to meet our professional standards and avoid any instance which may cause our customers to feel they are not valued, heard or understood. We appreciate Ms. [redacted]s bringing this to our attention and value her feedback. On January 20, 2017 we received the return of the incorrect items Ms. [redacted]s returned to us. Her account was credited in the amount of $76.99 for the items. Please allow 1-2 billing cycles for the credit to appear on her billing statement. If Ms. [redacted]s has further questions she may contact Customer Service at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
A Specialist spoke with the customer on February [redacted] to discuss her billing. The Specialist went over the bills and services with the customer. According to our records, the customer ordered service in January **, 2016. The confirmation and her bills show with her plan a $20.00 discount...
which would expire in twelve months on January **, 2017 and her promotion for the Fully Loaded Entertainment Package would also expire January **, 2017. As a result her bill went up total of $70.00. The customer said she doesn't read her bills she does her billing online. The Specialist advised the customer that she is able to see break down of bill on line with discounts etc. The customer stated when she spoke to representative they advised her to pay $158.00 for the Jan **, 2017 bill. The customer did pay the $158.00, but the rep never applied the credit to bring the bill to $158.00. The Specialist applied the credit from January of $68.60 on February [redacted]. The customer paid $63.60 on February **, 2017 and with credit the customer owes $60.49, advised pay by date March **, 2017. On January [redacted] the customer was given a Valued Customer credit of $30 for 12 months and will expire on January **, 2018. The customer current contract is due to expire January **, 2018. The customer stated she understood and was satisfied with the outcome.Our records show that there have been three repair tickets for no dial tone. The first was on August **, 2016 and it was closed on August [redacted] The second ticket was opened on January **, 2017 and closed on January **, 2017. The last ticket was on February **, 2017 and closed on the same day. An out of service credit of $47.36 was issued on March *, 2017. The customer confirmed that the services were working now.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you so much for your time and assistance on this matter.
Sincerely,
[redacted]
Revdex.com:
I am not 100% satisfied with the response from Verizon. I have reviewed the response made by the business in reference to complaint ID [redacted], and although I am not satisfied, I will accept the offer from Verizon crediting my account. I did receive the package for them modem and I sent it out via UPS as the instruction said. However, I never had the full conversation with the rep, because I was at work and not able to talk on the phone. He told me that he will give me a call back, never did. I called him back but he didn't answer. There was never a full discussion of what happend with the rep. He did mention something about service satisfaction guarantee, but what the rep says is true, that their website is misleading. First of all, as the attached image from Veriozon website, they do mention 30 day money back guarantee, not 'service guarantee'. Second, I was not supposed to be charged $120 wiring fee to start with, according to the technician who did wiring, and this was confirmed by his supervisor. I am attaching the copy of the image directly from Verizon Small Business Web, and if needed I can even provide the technicians name and phone number. He confirmed with his supervisor that the fee of $120 will not be charged even before this whole issue occurred. Without any explaination or apology from Veriozn, I am very disappointed, but as long as they credit my accout and I am not liable for any fees, I will accept.I want to see 0.00 balance final bill from Verizon. Thank you.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have made multiple calls to Yvonne who is supposed to be helping me, I have left over 6 messages, I have yet to speak to her.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We spoke to the customer and explained we can set up the recurring credit again that he was promised. We also gave him a 1x credit for 6.19 for payment he just made. We put the recurring adjustment for 6.19 back in the system. The credit is for 6.19 for 15 months. Customer satisfied....
Case closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I am being refunded for the chairs. thank you
CONFIDENTIAL COMMUNICATION September 20, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted]220 S. River Ridge CircleBurnsville, MN 55337 Re: [redacted]Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut FreshStart Installment Loan Account ending in [redacted]. Ms. [redacted] states she opened a WebBank/Fingerhut FreshStart Installment Loan account in 2011 and in 2013 the account was reported to a third party collector, [redacted] [redacted], with a balance of $104.11. She further states on June 14, 2013 she made a payment of $104.11 and this company continues to sell her information to other third party lenders. Ms. [redacted]’s desired resolution is to have the trade line removed from her credit reporting and have this company no longer sell her information. According to our records the WebBank/Fingerhut FreshStart Installment Loan account ending in [redacted] was opened online on September 2, 2011. Since the application was completed online, a written signature was not required. An order was placed on September 23, 2011 online for a 7pc Stainless Kitchen Tool Set, a Thomson Pottery 16pc Quadro Dinnerware Set and a Super Chef 44-pc. Cutlery and Kitchen Gadget Set. The merchandise was shipped via FedEx to the address on the application. Fingerhut received the required $30.00 down payment with a MasterCard debit card ending in [redacted]. A further payment of $40.00 was received on November 18, 2011 from a checking account ending in [redacted]. As there were no further payments received, the unpaid balance of $104.11 charged off on May 9, 2012 and the account was sold to [redacted] Capital on February 1, 2013. Once an account is sold Fingerhut no longer owns or collects on the debt. According to an account review on September 16, 2016, Equifax is reporting the account accurately as Transfer/Sold with a zero balance. TransUnion is no longer reporting a trade line. Nothing is reporting to Experian, as Fingerhut did not begin reporting to Experian until October 2013. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. We understand Ms. [redacted]’s frustration and have reached out to [redacted] Capital with her concerns. If Ms. [redacted] has questions regarding the details of her account, we would encourage her to contact [redacted] Capital, as they have full access to her account information at this point. [redacted] Capital can be reached directly at ###-###-####. Thank you for allowing us to assist and explain. Sincerely, Kari [redacted]Executive Care TeamKD/sa
A Verizon representative spoke with [redacted] on August **, 2015. We have reviewed the three repair tickets with [redacted] and advised the $91.00 charge is valid. We were on premise two times and we have rewired a jack as well as bypassed the alarm that has restored dialtone. [redacted]...
[redacted] does not agree with our findings and charges. Verizon considers this matter as resolved even though we were unable to come to an agreement of the charges being valid.
I am rejecting this response because:I...
appreciate the Revdex.com's efforts here in trying to resolve this matter for me. The response received is the exact final solution I received back in March 2014 .I feel like I am being punished for not paying for merchandise I never received. During the time of this said delivery, I was back and forth from the hospital as my husband was diagnosed with a fatal disease. I did not keep copies of the form I sent back to Fingerhut as my mind was elsewhere at the time. When I got that collections letter and I called Fingerhut they were unwilling to assist me further even after confirming it was documented on my account documented that I never received the merchandise.[redacted] is a collection agency that works with companies like Fingerhut to collect debts. I tried reaching out to [redacted] and was given the run around. The problem is very simple I am being harrassed to pay for merchandise I never received.Thank you,[redacted]
A Verizon representative spoke with [redacted] on 9/**/17. The representative agreed to adjust the $30 return check fee, as this was apparently caused by a typo. The representative provided [redacted] with his new balance due.
October 4, 2016 Revdex.com of...
Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Circle Burnsville, MN 55337 Re: [redacted] Case #: [redacted] Dear Ms. [redacted], I am writing in response to an inquiry received from your office on behalf of Ms. [redacted] regarding her WebBank/Fingerhut credit account ending in [redacted]. We have included a statement account activity statement and Terms and Conditions. Ms. [redacted] states Fingerhut placed her account with another company and that she paid off the account to Fingerhut. Ms. [redacted] further states that since she paid the account off through Fingerhut, [redacted]’s reporting should be removed. Ms. [redacted]’s desired resolution is to have both the Fingerhut and [redacted] trade lines removed from her credit reporting. According to our records the WebBank/Fingerhut credit account ending in [redacted] was opened online on February 7, 2012. An order was placed on April 1, 2012 online for an iTower iPod Speaker System. The merchandise was shipped via FedEx to the address on the application. The most recent order, totaling $459.96, was placed on September 21, 2014. Fingerhut has received multiple payments from a checking account ending in [redacted] shown in the name of [redacted]. The last payment of $47.97 was received on July 5, 2013. As there were no further payments received, the unpaid balance of $628.96 charged off on May 8, 2015 and the account was sold to [redacted] on May 29, 2015. Once an account is sold Fingerhut no longer owns or collects on the debt. Our records indicate there two were payments made online after the account was sold to [redacted]. Payments for $433.90 and $195.06 were made on June 27, 2015 and July 14, 2015 respectively. As Fingerhut no longer owned the account, these payments were forwarded to [redacted] the account owner. Please note Fingerhut does not allow payments to be processed with representative after an account is sold. If a customer chooses to use the United States Postal Service and/or the internet to make a payment to Fingerhut on a sold account, those payments are expedited to the account owner. Fingerhut’s goal is to provide professional customer service in all interactions and our representatives are trained accordingly. We apologize if we have fallen short of Ms. [redacted]’s expectations. According to an account review on October 3, 2016, Equifax, Experian and Transunion are reporting the account accurately as Transfer/Sold or Purchased by Another Lender with a zero balance. We cannot revise the information we are reporting to the credit bureaus as we are required by law to furnish accurate reporting. Please reference the Reporting and Monitoring section of our terms and conditions that was included in Ms. [redacted]’s Welcome Packet. It states: “If you fail to fulfill the terms of your credit obligation, a negative report reflecting on your credit records can be submitted to one or more credit reporting agencies.” Conversely, accounts that are in good standing will be reported as well. If Ms. [redacted] has any additional questions regarding what [redacted] is reporting to the credit bureaus, she would need to contact [redacted] directly at ###-###-####. Thank you for allowing us to explain. Sincerely, Kari [redacted] Executive Care Team KD/sa
In response to this customer’s complaint a Verizon rep contacted the customer and addressed the billing for the router. The customer has been credited and billing stopped. The company spoke with the customer and he was satisfied.