Please be advise Verizon credited 1ST bILL dated 03-**-for $40.29, will disc line and credited back to connection date of 3-**-Will follow up 04- [redacted] bill to make sure acct balance is zero
Upon receipt of the complaint, I spoke with the customer on June **, 2017 and apologized for the inconvenience. The issue was referred to the appropriate department to review and investigate. Our representative spoke with the customer and explained the employee offer, discounts, package options... and prices. No changes were made to the service. The issue regarding the employee was referred and will be addressed internally. A message and email was sent to the address on file on July [redacted] as a follow up.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am missing payments to my landlineI am getting a run around each person I speak to gives me another number to callNow I am back at the beginningAt one point my phone was shut off but I have proof the payments were made and receivedI need someone to find my money!!!!!! According to my records I am over paid I just spoke to someone and they hung up on me!!!!I would like Verizon to find these payments and refund me Sincerely, [redacted]
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, [redacted] expressed concern about her Verizon billing [redacted] claims Verizon put her into a new year agreement without her authorizationIn addition, [redacted] states her billing has increased by an additional $ [redacted] requested disconnection without an early termination fee due to the fact that she states she may be moving soon and would have not signed up for a new agreementUpon review, Verizon communicated with [redacted] on Verizon advised [redacted] we will waive her early termination fee and we would also adjust the February billingVerizon notes [redacted] will receive a March and April bill that will reflect a zero balance [redacted] was satisfied and had no further concerns
The customer currently subscribes to the Fios Digital Voice (FDV) Triple Play bundle at $plus taxes, surcharges, equipment, optional and additional servicesThe itemized bundle is the following: $FDV, Fios Custom Tv $with a promotional discount of $to bring the rate to $29.99, $Fios Data 50/with a promotional discount of $to bring the rate to $In addition, the customer subscribes to a Non-Published Listing $4.75, Fios Quantum Gateway Router $9.99, (3) TV Equipment package at $The customer requested that telephone number, ###-###-#### be transferred from another provider to Verizon We have investigated the status of this complaint and found that the customer was provided a temporary telephone number until the original telephone number could returned by the other provider The customer’s telephone number ###-###-####, was restored on October **, Research determined that multiple orders were initiated in an effort to port in telephone number ###-###-####Unfortunately these attempts were unsuccessfulOn October **, order [redacted] was initiated to Win-back telephone number ###-###-#### from the previous provider to VerizonThis order cycled through to provisioning on October **, On October **, credits totaling $were issuedPlease allow 1-bill cycles for credit to postOn October **, a billing representative from our office spoke with MsWelch and confirmed ###-###-#### was workingThe representative issued an additional credit of $to the accountPlease allow 1-bill cycles for credit to postWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience MsWelch may have experienced as a result of this issueIf you have any questions regarding this matter, please contact our office at */###-###-#### EXT [redacted] Sincerely, Stacey MExecutive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedthis is the second complaint fot same problem.it has been correct this monthly of july , but I'm concern of august payment if it will be as corrected.thank you [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I'm not really rejecting the response but wanted to leave a followup First, I want to thank Verizon for taking he action they did :) It's been frustrating and I am very pleased with the prompt response I had called the woman who left me a message but she was away Since I have had so many issues trying to get my cell phone removed from my record, I had an idea I'm wondering if we can simply "update" the cell phone number field with another number because for some reason the deletion never sticks How about we use the home phone and cellp hone fields and populate them both with my home number? I think that could do the trick because it the past deleting it didn't work thoughts? And thank you again Revdex.com and Verizon In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Called and spoke with customerHe explained what happened and I apologized for how he was treated and for what happenedOffered to go over options but customer refusedI explained that Encore wasn't removed but its name changed on 4-*-to Starz EncoreI explained to customer how he owed 4-**-bill for $and May bill for $totaling $We did issue $credit for late payment charge on 5-**-and customer mailed in payment of $so customer has a zero balance
Verizon Appeals Representative spoke with customer and resolved his concerns by issuing credit for the $Installation fee as a representative did a disconnect of his account [redacted] to set up a new account [redacted] to try and meet customer's request of new customer acquisition offer/savings
Dear ***, [redacted] stated he should not be charged because of the quality of service he has received [redacted] states service speed was so slow and it would intermittently dropUpon reviewing the account we obtained notes that supported [redacted] 's argument in regards to the service issues [redacted] states he even upgraded service to get a better connection but unsuccessfulWe applied a onetime credit of $to [redacted] 's account which brought bill balance down to Customer is fully aware of credit and satisfiedWe trust this information will assist you in this complaint
[redacted] has been advised via email that the refund check was mailed to her on Verizon is maintaining a follow up to contact [redacted] to make sure she receives the check
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAlthough I am not happy that the initial offer made accepted was revoked, I am satisified with the Solution we were able to resolve with Sincerely, [redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about her service being incorrectly terminated. Please be advised that after reviewing [redacted] ... account, our Billing Investigation Team was able to speak with her on April **, 2017. To correct the billing error we were able to adjust [redacted] balance between the dates of March **, 2017 to April **, 2017. We also have set a follow up on her account to confirm the final bill is sent out correctly. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that Rocio Fujihara has experienced as a result of the above matter.
A Verizon customer service representative discussed the issue with [redacted] The concerns shared regarding the ordering site have been documented and referred to the appropriate team for review Records show the service was upgraded to Preferred which provide the channel in questions [redacted] confirmed that the issue was resolved We apologize for the inconvenience that [redacted] experienced as a result of this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I agree that the line is now working but I do not agree that the line "cleared itself" The tech told us that he had to run a new line to our home to get it to work So either the tech lied to us or he lied to corp If as they say the line "cleared itself" I can only expect that it will go our again the next time we have a severe storm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Upon receipt of the complaint, we spoke with the customer, apologized for the inconvenience and reviewed the customer's accountIt was confirmed that the services were disconnected on December **, and the bill was mailed to the customer's new addressThe account was credited for the pro-rated charges billed from December [redacted] through December **, and there was an Early Termination Fee of $as there were months left on the contractIn March 2014, it shows there was a month agreement through March **, The final bill iwas due on January **, Printed on the January bill statement it states - Your account has been disconnectedAny other charges or credits will appear on your next billOverdue balances are subject to collection actionPay your overdue charges today at verizon.com/paybillAlso printed on the January and February bills which were mailed to the customer under Legal Notices it states Credit Reporting If you fail to pay your bill, Verizon may submit a negative credit report to a credit reporting agency, which will negatively affect your credit reportThis information was emailed to the customer at the address provided
Technicians advised customer restoration has been completedWe are unable to verify due to customer not homeFollow up repair to complete wiring case closed
Our investigation determined the customer was billed inerror for services at the new addressedWe issued credit adjustment for the full amount outstandingbringing the charges owed to a balanceThe account was pulled back for the outside collectionagency and all collection action ceasedWe sincerely apologize for the problems the customer hasencountered and appreciate this being brought to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to thank the lady in the corporate office for her quick action on this matter Sincerely, [redacted]
Please be advise Verizon credited 1ST bILL dated 03-**-for $40.29, will disc line and credited back to connection date of 3-**-Will follow up 04- [redacted] bill to make sure acct balance is zero
Upon receipt of the complaint, I spoke with the customer on June **, 2017 and apologized for the inconvenience. The issue was referred to the appropriate department to review and investigate. Our representative spoke with the customer and explained the employee offer, discounts, package options... and prices. No changes were made to the service. The issue regarding the employee was referred and will be addressed internally. A message and email was sent to the address on file on July [redacted] as a follow up.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am missing payments to my landlineI am getting a run around each person I speak to gives me another number to callNow I am back at the beginningAt one point my phone was shut off but I have proof the payments were made and receivedI need someone to find my money!!!!!! According to my records I am over paid I just spoke to someone and they hung up on me!!!!I would like Verizon to find these payments and refund me Sincerely, [redacted]
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, [redacted] expressed concern about her Verizon billing [redacted] claims Verizon put her into a new year agreement without her authorizationIn addition, [redacted] states her billing has increased by an additional $ [redacted] requested disconnection without an early termination fee due to the fact that she states she may be moving soon and would have not signed up for a new agreementUpon review, Verizon communicated with [redacted] on Verizon advised [redacted] we will waive her early termination fee and we would also adjust the February billingVerizon notes [redacted] will receive a March and April bill that will reflect a zero balance [redacted] was satisfied and had no further concerns
The customer currently subscribes to the Fios Digital Voice (FDV) Triple Play bundle at $plus taxes, surcharges, equipment, optional and additional servicesThe itemized bundle is the following: $FDV, Fios Custom Tv $with a promotional discount of $to bring the rate to $29.99, $Fios Data 50/with a promotional discount of $to bring the rate to $In addition, the customer subscribes to a Non-Published Listing $4.75, Fios Quantum Gateway Router $9.99, (3) TV Equipment package at $The customer requested that telephone number, ###-###-#### be transferred from another provider to Verizon We have investigated the status of this complaint and found that the customer was provided a temporary telephone number until the original telephone number could returned by the other provider The customer’s telephone number ###-###-####, was restored on October **, Research determined that multiple orders were initiated in an effort to port in telephone number ###-###-####Unfortunately these attempts were unsuccessfulOn October **, order [redacted] was initiated to Win-back telephone number ###-###-#### from the previous provider to VerizonThis order cycled through to provisioning on October **, On October **, credits totaling $were issuedPlease allow 1-bill cycles for credit to postOn October **, a billing representative from our office spoke with MsWelch and confirmed ###-###-#### was workingThe representative issued an additional credit of $to the accountPlease allow 1-bill cycles for credit to postWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience MsWelch may have experienced as a result of this issueIf you have any questions regarding this matter, please contact our office at */###-###-#### EXT [redacted] Sincerely, Stacey MExecutive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedthis is the second complaint fot same problem.it has been correct this monthly of july , but I'm concern of august payment if it will be as corrected.thank you [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I'm not really rejecting the response but wanted to leave a followup First, I want to thank Verizon for taking he action they did :) It's been frustrating and I am very pleased with the prompt response I had called the woman who left me a message but she was away Since I have had so many issues trying to get my cell phone removed from my record, I had an idea I'm wondering if we can simply "update" the cell phone number field with another number because for some reason the deletion never sticks How about we use the home phone and cellp hone fields and populate them both with my home number? I think that could do the trick because it the past deleting it didn't work thoughts? And thank you again Revdex.com and Verizon In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Called and spoke with customerHe explained what happened and I apologized for how he was treated and for what happenedOffered to go over options but customer refusedI explained that Encore wasn't removed but its name changed on 4-*-to Starz EncoreI explained to customer how he owed 4-**-bill for $and May bill for $totaling $We did issue $credit for late payment charge on 5-**-and customer mailed in payment of $so customer has a zero balance
Verizon Appeals Representative spoke with customer and resolved his concerns by issuing credit for the $Installation fee as a representative did a disconnect of his account [redacted] to set up a new account [redacted] to try and meet customer's request of new customer acquisition offer/savings
Dear ***, [redacted] stated he should not be charged because of the quality of service he has received [redacted] states service speed was so slow and it would intermittently dropUpon reviewing the account we obtained notes that supported [redacted] 's argument in regards to the service issues [redacted] states he even upgraded service to get a better connection but unsuccessfulWe applied a onetime credit of $to [redacted] 's account which brought bill balance down to Customer is fully aware of credit and satisfiedWe trust this information will assist you in this complaint
[redacted] has been advised via email that the refund check was mailed to her on Verizon is maintaining a follow up to contact [redacted] to make sure she receives the check
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAlthough I am not happy that the initial offer made accepted was revoked, I am satisified with the Solution we were able to resolve with Sincerely, [redacted]
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being brought to our attention. [redacted] expressed concern about her service being incorrectly terminated. Please be advised that after reviewing [redacted] ... account, our Billing Investigation Team was able to speak with her on April **, 2017. To correct the billing error we were able to adjust [redacted] balance between the dates of March **, 2017 to April **, 2017. We also have set a follow up on her account to confirm the final bill is sent out correctly. We trust that this information will assist you in the closing of this complaint. We apologize for any inconvenience that Rocio Fujihara has experienced as a result of the above matter.
A Verizon customer service representative discussed the issue with [redacted] The concerns shared regarding the ordering site have been documented and referred to the appropriate team for review Records show the service was upgraded to Preferred which provide the channel in questions [redacted] confirmed that the issue was resolved We apologize for the inconvenience that [redacted] experienced as a result of this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I agree that the line is now working but I do not agree that the line "cleared itself" The tech told us that he had to run a new line to our home to get it to work So either the tech lied to us or he lied to corp If as they say the line "cleared itself" I can only expect that it will go our again the next time we have a severe storm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Upon receipt of the complaint, we spoke with the customer, apologized for the inconvenience and reviewed the customer's accountIt was confirmed that the services were disconnected on December **, and the bill was mailed to the customer's new addressThe account was credited for the pro-rated charges billed from December [redacted] through December **, and there was an Early Termination Fee of $as there were months left on the contractIn March 2014, it shows there was a month agreement through March **, The final bill iwas due on January **, Printed on the January bill statement it states - Your account has been disconnectedAny other charges or credits will appear on your next billOverdue balances are subject to collection actionPay your overdue charges today at verizon.com/paybillAlso printed on the January and February bills which were mailed to the customer under Legal Notices it states Credit Reporting If you fail to pay your bill, Verizon may submit a negative credit report to a credit reporting agency, which will negatively affect your credit reportThis information was emailed to the customer at the address provided
Technicians advised customer restoration has been completedWe are unable to verify due to customer not homeFollow up repair to complete wiring case closed
Our investigation determined the customer was billed inerror for services at the new addressedWe issued credit adjustment for the full amount outstandingbringing the charges owed to a balanceThe account was pulled back for the outside collectionagency and all collection action ceasedWe sincerely apologize for the problems the customer hasencountered and appreciate this being brought to our attention
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I would like to thank the lady in the corporate office for her quick action on this matter Sincerely, [redacted]