Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:[NO one at Verizon has called me to discuss my complaint I can be reached at ###-###-#### In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please be advised a technician was dispatched and completed the installation on November **, A credit was issued for the services from November 017, to November **, when all services were working We spoke with [redacted] November **, and he confirmed everything is working We trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
Please be advised I spoke to [redacted] upon receipt of the complaint and she confirmed the services were scheduled for installation on September *, I followed up, as I agreed, to make sure service at the new home was installed properly We also issued credits for all charges for the temporary account that was established at the old home We trust this provides your office with the information required in this matter Thank you, MsM [redacted] SrAnalyst Verizon Executive Relations
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, [redacted] expressed concern about internet connectivity and a missing promotion related to a Verizon Wireless $gift card [redacted] advised he is having issues connecting one laptop to the internet but all other devices are working fineUpon review, Verizon has reached [redacted] twice regarding his internet connectivityVerizon ran tests and ultimately determined it may be our customer’s equipment that has the issueWe have referred [redacted] to our Premium Technical Support service when he is availableIn addition, Verizon has left messages related to [redacted] ’s $Verizon Wireless gift card promotionVerizon notes [redacted] must pay his bill in full for months and only then will he receive the Verizon Wireless $gift card promotionTo date only one bill has processed which is the billTwo more bills will need to process before [redacted] is eligibleFurthermore, I have left my number with [redacted] should he have any additional questions or concerns
Please be advised Verizon records show the number was ported to [redacted] but was not active for us to take the number back We spoke to [redacted] to advise the number needs to be active with them in order to port the number back We received notice the customer decided to establish services with [redacted] We trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
We sincerely apologize for the inconvenience and frustration this matter has caused Verizon does not have a recording of this call to provide Verizon stands by the initial response that the early termination fee is valid The services ordered were provided on the email that was sent at the time of the order This email also provides the link for the full terms of service agreement with Verizon We trust this provides your office with the information required in this matterThank you, MsM [redacted] SrAnalyst Verizon Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Last week when the specialist called to discuss my situation I explained everything, but she refused to understand, stating wrong stuff here againThis time I am attaching images and explaining everything from the beginning (I also have audio recordings of past conversations).I was a TWC client and was waiting for Fios to come to my neighborhood (as an old happy client of Fios in a different location)I was notified when FIOS was available and called to get a price, speaking straight from the beginning to Fios Solution Center to receive the best priceI got a price of $after taxes promised for years, and even though higher then what I was paying TWC I gladly accepted thinking service will be betterEverything was fine, every month $and got even better in October when price went down to $143.39, I think it was due to applying for auto payThat was until April when price jumped to $215.57, at the time I was months pregnant and under medication fo [redacted] so I couldn't be 100% on top of it, when I called to ask why I was told deals were over, when I explained I was promised price to remain the same for months and for someone to hear Verizon phone recording from signing up, I was told someone will call me back to resolveNo one called.A month later, May price went up again to $248.20, again I called again a deal (credit/coupon) was over, which makes no sense that deals ended on different times if they were both months like they were claiming, again explained, and again was promised someone will callThis went on for a few months, which again I was pregnant and ill at the timeJune - $254.20, July - $I also told them around the same time that my internet services were not good, dropping, slow, everything keeps getting stuck.July [redacted] I called again and this time asked someone to at least reduce my costs until someone calls me since no one was calling and bills and debt were getting too highThe person I spoke with ended up getting me a package that was the same TV service as what I had (extreme), same internet (50/50), same TV DVR Quantum rental for boxes the only difference was to remove the fully loaded movie package to only HBO and Showtime for $after taxes and with an easy stay credit of $in total $I agreed to that in the meanwhile and asked for someone to call me again to discuss the issues, oh and I also continued to complain about my internet service droppingThe rep did change my package but unfortunately as soon as I hung up the phone my services were mistakenly disconnectedI called right away and spent hours waiting for them to connect my services again, they were trying to convince me to take another phone number since they already gave mince away.When my services were back up I was happy and kept waiting for the specialist to call and discuss my issues (billing and technical).Then when receiving my bills after I saw that my services were still weirdly high, Aug - $244.96, I was not connected to what I had before, neither the new package the rep downgraded me to, nor the package I had beforeThis was a completely new package I never agreed to (basically chose their own package), plus it had a charge for router rental which I owe! I talked to a rep and was told " [redacted] " of course I didn't agree and asked someone to call me again!Due to giving birth with c-section, my mental health and being a first time mom to a newborn baby I couldn't continue calling and keeping this chase, so I called back in Oct, heard the same things, either that or that they will have to really change my package to something lower than I ever hadWhen I asked what about all these month I keep paying higher for your mistakes? again a specialist will call.Sep - Jan bill was around $222, Feb-March it went up to $224, and April $**due to a reconnect fee, when I refused to continue paying for something I never agreed to.I never asked or agreed for ultimate TV, never was informed they will give me this package, never agreed to start paying $extra a month for a router I owe! It just got worse and worseat first the bill went up before months, then when I wanted someone to investigate it no one called back, then when I finally smartly thought about lowering my bill I got disconnected and never put back on the right packages again.As for the technical side, I did think it was better for the few days I tested it, turns out I was wrong, I have a video I just made showing how the internet just drops for about a few minutes and comes back up(it happened in the test attached, but in the video you can see how it is just stuck for a couple of minutes), I don't understand why it's so hard to send a technician like I have been asking for about a year! with all the money I pay shouldn't I at least be able to use my internet normally?In any case I don't think I am asking for anything out of line! I am asking give me back money for equipment rental I owe, lower my bill like was agreed on when signing up and then later again (before mistakenly being disconnected) and remove this package you gave me without me ever agreeing!! I do not want to have a contract, never had, just want what I was promised over and over againOffering to lower my packages is not a solution since you are giving me something lower than I ever agreed toIt's illegal to just give me a package I never sign up for.I just noticed you can only attach images, I have images of all bills amounts + agreed on price of $in + stating in email about the easy stay credit of $30.I also have voice recordings.Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer has failed to respond to the Verizon business office escalation contact who has been attempting to reach her to address her renewed complaint for insufficient billing creditThe customer has been provided with a name and contact for that person and she may call that office at her convenienceHer complaint cannot be resolved without speaking to herThe customer has also been provided with the name, number, and email address for the Verizon Executive Relations case manager and again, she may contact that individual at her convenienceVerizon apologizes for the inconvenience the customer experienced as a result of this matter
A customer service representative contacted the customer and apologized that she had trouble viewing the PPV fight. A credit of $was issued and will appear on the bill dated 06/**/
A billing supervisor spoke with the customer on November *, to once again review calling areas. A review of the October bill finds only call outside of the local calling area for a total charge of cents
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe company (Verizon) is charging me for home phone service which I can not use They clearly itemize this on the bill $per month for the service I can not call our or make ANY calls on my home and have not been able to for over a year now I have spent countless hours on the phone (cell Phone) and internet over the past year trying to straighten out and I AM STILL GETTING CHARGED $per MONTH FOR SERVICE I DO NOT HAVE I have gotten in trouble at work for personal calls as everytime I contact them I am on the phone (mostly on hold) in excess of minutes PLUS I did contact them but I MUST CALL after 5:when I am done work and they do not answer I am so stressed over this and it is affecting my health and my job ONCE AGAIN EVERY TIME I CALL I AM BULLIED BY THE PERSON ON THE OTHER LINE I have been taken advantage of being a single woman and their practices are down right abusive THey clearly discriminate against people who they feel they can push around, especially women If I do not get satisfaction I am very prepared to take this to the next level If they cannot fix it so I get the service they charge me for, that is totally fine but I want the $per month I have paid credited back to my account and do not want it to appear on any further bill THis is something they can do without speaking to me if they find it impossible to have a number and person I can contact after 5:PMTHis is beyond ridiculous and NOBODY SHOULD BE ABUSED LIKE THIS BY A BIG COMPANY> SHAME ON THEM ANd since they have been falsely charging me for $per month for services I do not receive, my bill has a large balance that I need corrected and then terms that are reASONABLE FOR ME TO PAY THEM BACK Every time I have to deal with this I get chest pains and if something happens to me health wise, everybody is aware of the situation and I will hold them liable for this in addition I am not going to be BULLIED BY THEM ANYMORE> PLEASE HELP ME
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The Customer Operations Specialist spoke with the customer on Friday, September *, 2016. She upset due to several missed repair appointments. It was confirmed that the customer was totally satisfied with the installationWe will insure the installation charged will be
waived
Verizon's Customer Service Escalation team representative has reviewed *** *** account. Verizon's Customer Service Escalation team representative has determined the billing on the account is correct. Attempts to reach *** *** via telephone have not been successful. Verizon
has responded to *** *** via letter 09/**/with the information and contact information should she require further assistance.We trust this information will help to resolve *** *** concerns
Dear Mediator, Upon receipt of this complaint Verizon referred this matter to our Customer Service departmentAccording to our records, *** *** expressed concern about a $charge on his recent Verizon billUpon review, Verizon noted *** *** was charged for a missed
appointment related to a technician visit on 09/**/The charge appeared on the 10/**/billing statementAs a courtesy, Verizon issued a one-time adjustment for the missed appointment plus tax in the amount of $This credit will appear no later than the 11/**/billing statement*** *** should be advised if a missed appointment occurs again, he would be liableFurthermore, I have left my number with *** *** should he have any additional question or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I STILL HAVE NO IDEA WHO IS PROVIDING THESE RESPONSES!!!!! THEY CONTINUALLY REFUSE TO PROVIDE THEIR NAME OR CONTACT INFORMATION WHICH IS COMPLETELY UNACCEPTABLE!!!! WHY DOES THE Revdex.com CONTINUE TO ACCEPT THESE RESPONSES???? AS I HAVE REPEATEDLY TOLD VERIZON, I WAS IN CONTACT WITH RITA J***I HAVE LEFT HER A VOICEMAIL WHICH SHE HAS NOT RETURNEDONE OF HER EMAILS SAID HER STAFF WAS AVAILABLE UNTIL 8PM BUT WHEN I CALLED AT 6PM ALL I GOT WAS HER VOICEMAILNO ONE ELSE HAS CALLED AND SINCE THEY CONTINUALLY REFUSE TO PROVIDE THEIR CONTACT INFORMATION HERE, WHO ELSE AM I SUPPOSED TO CALL???????????????????????????? THIS IS COMPLETELY UNACCEPTABLE!!!!!!! THE PROBLEMS WITH THE DVR CANNOT BE TROUBLESHOOTED BECAUSE THEY ARE RANDOM!!!!! THIS IS WHY I TOOK THE TIME TO TAKE PICTURES AND VIDEOSCLEARLY A WASTE OF MY TIME!!!!!!! THE EQUIPMENT DOES NOT LAST FOREVER AND NEEDS TO BE REPLACED IMMMEDIATELY!!!!!! I DON'T APPRECIATE HAVING TO JUMP THROUGH MORE OF VERIZON'S HOOPS BECAUSE THEY REPEATEDLY REFUSE TO PROVIDE ANY CONTACT INFORMATIONWHY IS VERIZON SO ANTI-CUSTOMER SERVICE AND WHY ARE THEY CONTINUALLY ALLOWED TO TAKE MONEY FROM CUSTOMERS WITHOUT PROVIDING CUSTOMER SERVICE????????? THIS IS COMPLETELY UNACCEPTABLE!!!!!!!!! COMPLETELY DISSATISFIED,
On 8/**/17, a Verizon representative confirmed with the customer that the line was buried. Verizon’s records show our contractor buried the service on 8/**/and the cutover was completed on 8/**/by the contractor. The customer has the contact information of Verizon's Executive Relations should he need to make contact for any service or service related issue
Called and left another voicemailWe have left four voice mails and no one is available on contact numbersThe issue needs to be closed and I advised customer to call *** *** for further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:[NO one at Verizon has called me to discuss my complaint I can be reached at ###-###-#### In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please be advised a technician was dispatched and completed the installation on November **, A credit was issued for the services from November 017, to November **, when all services were working We spoke with [redacted] November **, and he confirmed everything is working We trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
Please be advised I spoke to [redacted] upon receipt of the complaint and she confirmed the services were scheduled for installation on September *, I followed up, as I agreed, to make sure service at the new home was installed properly We also issued credits for all charges for the temporary account that was established at the old home We trust this provides your office with the information required in this matter Thank you, MsM [redacted] SrAnalyst Verizon Executive Relations
Dear Mediator, Upon receipt of this complaint, Verizon referred this matter to our Customer Service departmentAccording to our records, [redacted] expressed concern about internet connectivity and a missing promotion related to a Verizon Wireless $gift card [redacted] advised he is having issues connecting one laptop to the internet but all other devices are working fineUpon review, Verizon has reached [redacted] twice regarding his internet connectivityVerizon ran tests and ultimately determined it may be our customer’s equipment that has the issueWe have referred [redacted] to our Premium Technical Support service when he is availableIn addition, Verizon has left messages related to [redacted] ’s $Verizon Wireless gift card promotionVerizon notes [redacted] must pay his bill in full for months and only then will he receive the Verizon Wireless $gift card promotionTo date only one bill has processed which is the billTwo more bills will need to process before [redacted] is eligibleFurthermore, I have left my number with [redacted] should he have any additional questions or concerns
Spoke with [redacted] , and the issue has been resolved.......Sandy W [redacted] Verizon Business Agency Relations
Please be advised Verizon records show the number was ported to [redacted] but was not active for us to take the number back We spoke to [redacted] to advise the number needs to be active with them in order to port the number back We received notice the customer decided to establish services with [redacted] We trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
We sincerely apologize for the inconvenience and frustration this matter has caused Verizon does not have a recording of this call to provide Verizon stands by the initial response that the early termination fee is valid The services ordered were provided on the email that was sent at the time of the order This email also provides the link for the full terms of service agreement with Verizon We trust this provides your office with the information required in this matterThank you, MsM [redacted] SrAnalyst Verizon Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Last week when the specialist called to discuss my situation I explained everything, but she refused to understand, stating wrong stuff here againThis time I am attaching images and explaining everything from the beginning (I also have audio recordings of past conversations).I was a TWC client and was waiting for Fios to come to my neighborhood (as an old happy client of Fios in a different location)I was notified when FIOS was available and called to get a price, speaking straight from the beginning to Fios Solution Center to receive the best priceI got a price of $after taxes promised for years, and even though higher then what I was paying TWC I gladly accepted thinking service will be betterEverything was fine, every month $and got even better in October when price went down to $143.39, I think it was due to applying for auto payThat was until April when price jumped to $215.57, at the time I was months pregnant and under medication fo [redacted] so I couldn't be 100% on top of it, when I called to ask why I was told deals were over, when I explained I was promised price to remain the same for months and for someone to hear Verizon phone recording from signing up, I was told someone will call me back to resolveNo one called.A month later, May price went up again to $248.20, again I called again a deal (credit/coupon) was over, which makes no sense that deals ended on different times if they were both months like they were claiming, again explained, and again was promised someone will callThis went on for a few months, which again I was pregnant and ill at the timeJune - $254.20, July - $I also told them around the same time that my internet services were not good, dropping, slow, everything keeps getting stuck.July [redacted] I called again and this time asked someone to at least reduce my costs until someone calls me since no one was calling and bills and debt were getting too highThe person I spoke with ended up getting me a package that was the same TV service as what I had (extreme), same internet (50/50), same TV DVR Quantum rental for boxes the only difference was to remove the fully loaded movie package to only HBO and Showtime for $after taxes and with an easy stay credit of $in total $I agreed to that in the meanwhile and asked for someone to call me again to discuss the issues, oh and I also continued to complain about my internet service droppingThe rep did change my package but unfortunately as soon as I hung up the phone my services were mistakenly disconnectedI called right away and spent hours waiting for them to connect my services again, they were trying to convince me to take another phone number since they already gave mince away.When my services were back up I was happy and kept waiting for the specialist to call and discuss my issues (billing and technical).Then when receiving my bills after I saw that my services were still weirdly high, Aug - $244.96, I was not connected to what I had before, neither the new package the rep downgraded me to, nor the package I had beforeThis was a completely new package I never agreed to (basically chose their own package), plus it had a charge for router rental which I owe! I talked to a rep and was told " [redacted] " of course I didn't agree and asked someone to call me again!Due to giving birth with c-section, my mental health and being a first time mom to a newborn baby I couldn't continue calling and keeping this chase, so I called back in Oct, heard the same things, either that or that they will have to really change my package to something lower than I ever hadWhen I asked what about all these month I keep paying higher for your mistakes? again a specialist will call.Sep - Jan bill was around $222, Feb-March it went up to $224, and April $**due to a reconnect fee, when I refused to continue paying for something I never agreed to.I never asked or agreed for ultimate TV, never was informed they will give me this package, never agreed to start paying $extra a month for a router I owe! It just got worse and worseat first the bill went up before months, then when I wanted someone to investigate it no one called back, then when I finally smartly thought about lowering my bill I got disconnected and never put back on the right packages again.As for the technical side, I did think it was better for the few days I tested it, turns out I was wrong, I have a video I just made showing how the internet just drops for about a few minutes and comes back up(it happened in the test attached, but in the video you can see how it is just stuck for a couple of minutes), I don't understand why it's so hard to send a technician like I have been asking for about a year! with all the money I pay shouldn't I at least be able to use my internet normally?In any case I don't think I am asking for anything out of line! I am asking give me back money for equipment rental I owe, lower my bill like was agreed on when signing up and then later again (before mistakenly being disconnected) and remove this package you gave me without me ever agreeing!! I do not want to have a contract, never had, just want what I was promised over and over againOffering to lower my packages is not a solution since you are giving me something lower than I ever agreed toIt's illegal to just give me a package I never sign up for.I just noticed you can only attach images, I have images of all bills amounts + agreed on price of $in + stating in email about the easy stay credit of $30.I also have voice recordings.Thanks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The customer has failed to respond to the Verizon business office escalation contact who has been attempting to reach her to address her renewed complaint for insufficient billing creditThe customer has been provided with a name and contact for that person and she may call that office at her convenienceHer complaint cannot be resolved without speaking to herThe customer has also been provided with the name, number, and email address for the Verizon Executive Relations case manager and again, she may contact that individual at her convenienceVerizon apologizes for the inconvenience the customer experienced as a result of this matter
A customer service representative contacted the customer and apologized that she had trouble viewing the PPV fight. A credit of $was issued and will appear on the bill dated 06/**/
A billing supervisor spoke with the customer on November *, to once again review calling areas. A review of the October bill finds only call outside of the local calling area for a total charge of cents
The email outage was resolved on 9/**/We apologize for the problems encountered
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe company (Verizon) is charging me for home phone service which I can not use They clearly itemize this on the bill $per month for the service I can not call our or make ANY calls on my home and have not been able to for over a year now I have spent countless hours on the phone (cell Phone) and internet over the past year trying to straighten out and I AM STILL GETTING CHARGED $per MONTH FOR SERVICE I DO NOT HAVE I have gotten in trouble at work for personal calls as everytime I contact them I am on the phone (mostly on hold) in excess of minutes PLUS I did contact them but I MUST CALL after 5:when I am done work and they do not answer I am so stressed over this and it is affecting my health and my job ONCE AGAIN EVERY TIME I CALL I AM BULLIED BY THE PERSON ON THE OTHER LINE I have been taken advantage of being a single woman and their practices are down right abusive THey clearly discriminate against people who they feel they can push around, especially women If I do not get satisfaction I am very prepared to take this to the next level If they cannot fix it so I get the service they charge me for, that is totally fine but I want the $per month I have paid credited back to my account and do not want it to appear on any further bill THis is something they can do without speaking to me if they find it impossible to have a number and person I can contact after 5:PMTHis is beyond ridiculous and NOBODY SHOULD BE ABUSED LIKE THIS BY A BIG COMPANY> SHAME ON THEM ANd since they have been falsely charging me for $per month for services I do not receive, my bill has a large balance that I need corrected and then terms that are reASONABLE FOR ME TO PAY THEM BACK Every time I have to deal with this I get chest pains and if something happens to me health wise, everybody is aware of the situation and I will hold them liable for this in addition I am not going to be BULLIED BY THEM ANYMORE> PLEASE HELP ME
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The Customer Operations Specialist spoke with the customer on Friday, September *, 2016. She upset due to several missed repair appointments. It was confirmed that the customer was totally satisfied with the installationWe will insure the installation charged will be
waived
Verizon's Customer Service Escalation team representative has reviewed *** *** account. Verizon's Customer Service Escalation team representative has determined the billing on the account is correct. Attempts to reach *** *** via telephone have not been successful. Verizon
has responded to *** *** via letter 09/**/with the information and contact information should she require further assistance.We trust this information will help to resolve *** *** concerns
Dear Mediator, Upon receipt of this complaint Verizon referred this matter to our Customer Service departmentAccording to our records, *** *** expressed concern about a $charge on his recent Verizon billUpon review, Verizon noted *** *** was charged for a missed
appointment related to a technician visit on 09/**/The charge appeared on the 10/**/billing statementAs a courtesy, Verizon issued a one-time adjustment for the missed appointment plus tax in the amount of $This credit will appear no later than the 11/**/billing statement*** *** should be advised if a missed appointment occurs again, he would be liableFurthermore, I have left my number with *** *** should he have any additional question or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I STILL HAVE NO IDEA WHO IS PROVIDING THESE RESPONSES!!!!! THEY CONTINUALLY REFUSE TO PROVIDE THEIR NAME OR CONTACT INFORMATION WHICH IS COMPLETELY UNACCEPTABLE!!!! WHY DOES THE Revdex.com CONTINUE TO ACCEPT THESE RESPONSES???? AS I HAVE REPEATEDLY TOLD VERIZON, I WAS IN CONTACT WITH RITA J***I HAVE LEFT HER A VOICEMAIL WHICH SHE HAS NOT RETURNEDONE OF HER EMAILS SAID HER STAFF WAS AVAILABLE UNTIL 8PM BUT WHEN I CALLED AT 6PM ALL I GOT WAS HER VOICEMAILNO ONE ELSE HAS CALLED AND SINCE THEY CONTINUALLY REFUSE TO PROVIDE THEIR CONTACT INFORMATION HERE, WHO ELSE AM I SUPPOSED TO CALL???????????????????????????? THIS IS COMPLETELY UNACCEPTABLE!!!!!!! THE PROBLEMS WITH THE DVR CANNOT BE TROUBLESHOOTED BECAUSE THEY ARE RANDOM!!!!! THIS IS WHY I TOOK THE TIME TO TAKE PICTURES AND VIDEOSCLEARLY A WASTE OF MY TIME!!!!!!! THE EQUIPMENT DOES NOT LAST FOREVER AND NEEDS TO BE REPLACED IMMMEDIATELY!!!!!! I DON'T APPRECIATE HAVING TO JUMP THROUGH MORE OF VERIZON'S HOOPS BECAUSE THEY REPEATEDLY REFUSE TO PROVIDE ANY CONTACT INFORMATIONWHY IS VERIZON SO ANTI-CUSTOMER SERVICE AND WHY ARE THEY CONTINUALLY ALLOWED TO TAKE MONEY FROM CUSTOMERS WITHOUT PROVIDING CUSTOMER SERVICE????????? THIS IS COMPLETELY UNACCEPTABLE!!!!!!!!! COMPLETELY DISSATISFIED,
On 8/**/17, a Verizon representative confirmed with the customer that the line was buried. Verizon’s records show our contractor buried the service on 8/**/and the cutover was completed on 8/**/by the contractor. The customer has the contact information of Verizon's Executive Relations should he need to make contact for any service or service related issue
Called and left another voicemailWe have left four voice mails and no one is available on contact numbersThe issue needs to be closed and I advised customer to call *** *** for further assistance