Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't understand why a company like Verizon has to lie about something like thatI received a call on April *** stated that they received my complaint from the Revdex.com, that person who called me said that she will forward my complaint to a manager who will contact me within hrssince then no one had called my phoneI see their review and said that they make arrangement with memy complaint is not about arrangementif they even read my complaint, it clearly stating that I want to get out of the contract and not pay a cancelation fee, because Verizon put a block on my phone and not able to use the service that I m paying forThe problem remain unresolved as far as I m concern
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon advised thecustomer that his refund in the amount of $was issued per Verizon check# *** and cased by the customer on 5/**/He has been provided with a*** *** ***r’s name and direct number for any further questions.In accordance with aprior complaint, on 5/**/15,
Verizon spoke with *** *** whoadvised she received the refund check on 5/**/and paid ***
Please be advised that our Billing Investigation Team has remained in contact with *** *** and she has our direct contact informationAs previously mentioned our ordering system encountered an error which led to an extended waiting period in which we apologize for and has been successfully correctedOn October *, we were able to advise her of the additional $off for the next months
Verizon spoke with *** *** about his concerns regarding his billing due to us disconnecting his service in errorThe company advised the following points regarding both the old and new account: - for his old account ***###-###-#### the company will credit the early termination fee of $and follow up with the customer to advise- the $set up fee & router charge for new account ***-###-###-#### will also be creditedRouter has been changed to customer provided router- prior to the disc he had 75/The company reviewed his bill explaining his bundle rate was $with 75/He currently has 50/for $He advised to leave as is for now *** *** was satisfied with the resolution
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Usage Verification CenterAccording to our records, *** *** expressed concern about her phone restrictionsUpon review, Verizon noted the account was blocked on January **, due to past due and three
non-consecutive, non-sufficient fund paymentsDue to payment history customer is in a cash only statusOur customer’s account is currently three months past dueOur usage verification center contacted our customer on March **, and made a one-time exception to unblock *** *** long distance serviceHowever, the pay-per-view and video on demand blocks would remain until the account is currentSubsequently, Verizon referred this matter to our customer service departmentVerizon issued a credit for $as a good-will credit to our customer for the phone restrictionThis adjustment will appear no later than the April **, billing statementFurthermore, I have left my number with *** *** should she have any additional questions or concerns
Upon receipt of the complaint, a message was left on the customer's answering machine and the issue was referred to the appropriate department to review and investigateOur investigation located the discrepancy and a request was submitted to correct the issueThe anticipated date for correction is
by the customer's October *, bill statementThe representative will follow up to confirm the issue is resolvedMessages were left on the customer's answering machine with our contact information if there are any questions when the bill is received
Please see the attached correspondence sent by Verizon regarding *** *** concerns. The first letter sent November **, addressed *** *** billing concerns associated with former Revdex.com Complaint under ID ***. Neither a Financial Services consultant nor I
was successful in reaching *** *** in regard to his current complaint under ID ***. I have attached a please call letter mailed to *** *** that also highlights information pertinent to his concern for payment arrangements
We worked with the customer to locate the account in question and provided our findings to the customerWe appreciate this matter being brought to our attention
A Specialist was able to reach the customer on January *** to discuss renewing his bundle at the renewal offer he saw online of $79.99. The customer advised the Specialist that he cancelled his pending order. The Specialist advised the best price point for his existing bundle is
$99.99. The customer then requested a call from an online specialist because he had tried to place the order online and couldn't.The Online Specialist reached out to the customer on his home phone January ***, *** and *** and on his can be reached number on February *** leaving a message each time. As of today, the customer hasn't returned our calls.According to our records, the Online Specialist didn't see the $pricing the customer saw online. The best offer she could find was $99.99. The customer is likely getting a difference price online because he has a loyalty discount on the account now. When the customer renews the discount will be removed
There is no way to reach the customer, but it looks like this account was finalized in April but the refund not released. Accounting advised account not finalized but they agreed to release the refund for $The customer should see in 5-days. Case closed
I spoke with *** ***, acknowledged and apologized for the inconvenience. *** *** said the technician was there this morning and installed the service and everything is working fine. *** *** said he was going to call the Revdex.com and tell them. I apologized, he said he wants things
addressed with the person who disconnected his service without authorization. I apologized and advised that would be investigated and addressed internally by the supervisor of the person involved. I asked if there was anything else I could do to assist and *** *** said no, I advised him to call me directly should he have any problems or questions. Joyce D***Verizon Executive Relations SrAnalyst
The account was called back from the outside collection
agency and all collection action has been stopped. The necessary request forms have been issued
to adjust the account to a zero balanceWe apologized for the problems encountered and appreciate
the customer bringing this to our
attention
Upon receipt of the complaint, a message was left on the customer's voice mail to advise we are in receipt of the complaintThe customer had FiOS Triple Play-voice, internet and TV servicesThe customer disconnected the services however he requested to retain the email serviceHe established a
separate account for the email serviceThere was a balance on the final bill, however the account was never finalizedAn order was issued to finalize the accountOnce the order completes, the refund request will processI spoke with *** ***, apologized for the inconvenience and confirmed the mailing addressIt was explained it takes four to six weeks for the processing to complete. He has my contact information for future reference
Our records show the customer reported issues with the Fios Internet service in May and June Our technicians were on site and the issues were resolvedIn July, the customer spoke with a representative in reference to out of service credit which was issuedThere were a one time charge associated with the restoral of service of which the customer's account was credited on November *On November *, our representative spoke with the customer, apologized for the inconvenience, explained the charges and credits and one month out of service credit was issued as a one time courtesy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It has nothing to do with my company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I just advised in my email the business told me that my billing would be corrected for my October bill and it still is not The account and bill are still reflecting $and $when I was told it would be corrected to reflect $and $ I couldn't respond in that time frame for the original case as I had to wait for my new bill to see if it was actually corrected like they said it would be*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We spoke with the customer to apologize for the problems andarranged to change the services to include a package that includes the sportschannelsWe appreciate this being brought to our attention
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
HelloMy phone number has not been changed and I STILL do not have my requested channelsI work from 830-600pm the order to have my channels corrected still has not been corrected
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon tested the service and detected noise on the line as well as a wiring issueWe contacted the customer and explained that a technician needed to be dispatchedShe stated that she was too busy right now to provide access and she would attempt to install new wire and a filter herselfThe
customer will call back as her schedule permits to set up a dispatch if requiredVerizon apologizes for any inconvenience the customer has experienced as a result of this matter
Upon receipt of the complaint, the issue was referred to the appropriate department to review and investigateThe issue regarding the Door to Door sales representative was referred and will be addressedAs requested, the customer's request for No Solicitation was added to our Do Not
Solicit databaseFor the information to be updated in all our systems, it takes days for Do Not Call, days for Do Not Knock, and days for Do Not Mail (due to lead times at mail houses)Verizon Do Not Call and/or Do Not Mail record is effective for years for ConsumerVerizon Do Not Knock record is effective for years in ConsumerHowever if the customer changes the Telephone Number and/or Address, a new Do Not Solicit database entry is requiredAs requested, an email was sent to the customer on February ** with this information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't understand why a company like Verizon has to lie about something like thatI received a call on April *** stated that they received my complaint from the Revdex.com, that person who called me said that she will forward my complaint to a manager who will contact me within hrssince then no one had called my phoneI see their review and said that they make arrangement with memy complaint is not about arrangementif they even read my complaint, it clearly stating that I want to get out of the contract and not pay a cancelation fee, because Verizon put a block on my phone and not able to use the service that I m paying forThe problem remain unresolved as far as I m concern
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon advised thecustomer that his refund in the amount of $was issued per Verizon check# *** and cased by the customer on 5/**/He has been provided with a*** *** ***r’s name and direct number for any further questions.In accordance with aprior complaint, on 5/**/15,
Verizon spoke with *** *** whoadvised she received the refund check on 5/**/and paid ***
Please be advised that our Billing Investigation Team has remained in contact with *** *** and she has our direct contact informationAs previously mentioned our ordering system encountered an error which led to an extended waiting period in which we apologize for and has been successfully correctedOn October *, we were able to advise her of the additional $off for the next months
Verizon spoke with *** *** about his concerns regarding his billing due to us disconnecting his service in errorThe company advised the following points regarding both the old and new account: - for his old account ***###-###-#### the company will credit the early termination fee of $and follow up with the customer to advise- the $set up fee & router charge for new account ***-###-###-#### will also be creditedRouter has been changed to customer provided router- prior to the disc he had 75/The company reviewed his bill explaining his bundle rate was $with 75/He currently has 50/for $He advised to leave as is for now *** *** was satisfied with the resolution
Dear Mediator,Upon receipt of this complaint, Verizon referred this matter to our Usage Verification CenterAccording to our records, *** *** expressed concern about her phone restrictionsUpon review, Verizon noted the account was blocked on January **, due to past due and three
non-consecutive, non-sufficient fund paymentsDue to payment history customer is in a cash only statusOur customer’s account is currently three months past dueOur usage verification center contacted our customer on March **, and made a one-time exception to unblock *** *** long distance serviceHowever, the pay-per-view and video on demand blocks would remain until the account is currentSubsequently, Verizon referred this matter to our customer service departmentVerizon issued a credit for $as a good-will credit to our customer for the phone restrictionThis adjustment will appear no later than the April **, billing statementFurthermore, I have left my number with *** *** should she have any additional questions or concerns
Upon receipt of the complaint, a message was left on the customer's answering machine and the issue was referred to the appropriate department to review and investigateOur investigation located the discrepancy and a request was submitted to correct the issueThe anticipated date for correction is
by the customer's October *, bill statementThe representative will follow up to confirm the issue is resolvedMessages were left on the customer's answering machine with our contact information if there are any questions when the bill is received
Please see the attached correspondence sent by Verizon regarding *** *** concerns. The first letter sent November **, addressed *** *** billing concerns associated with former Revdex.com Complaint under ID ***. Neither a Financial Services consultant nor I
was successful in reaching *** *** in regard to his current complaint under ID ***. I have attached a please call letter mailed to *** *** that also highlights information pertinent to his concern for payment arrangements
We worked with the customer to locate the account in question and provided our findings to the customerWe appreciate this matter being brought to our attention
A Specialist was able to reach the customer on January *** to discuss renewing his bundle at the renewal offer he saw online of $79.99. The customer advised the Specialist that he cancelled his pending order. The Specialist advised the best price point for his existing bundle is
$99.99. The customer then requested a call from an online specialist because he had tried to place the order online and couldn't.The Online Specialist reached out to the customer on his home phone January ***, *** and *** and on his can be reached number on February *** leaving a message each time. As of today, the customer hasn't returned our calls.According to our records, the Online Specialist didn't see the $pricing the customer saw online. The best offer she could find was $99.99. The customer is likely getting a difference price online because he has a loyalty discount on the account now. When the customer renews the discount will be removed
There is no way to reach the customer, but it looks like this account was finalized in April but the refund not released. Accounting advised account not finalized but they agreed to release the refund for $The customer should see in 5-days. Case closed
I spoke with *** ***, acknowledged and apologized for the inconvenience. *** *** said the technician was there this morning and installed the service and everything is working fine. *** *** said he was going to call the Revdex.com and tell them. I apologized, he said he wants things
addressed with the person who disconnected his service without authorization. I apologized and advised that would be investigated and addressed internally by the supervisor of the person involved. I asked if there was anything else I could do to assist and *** *** said no, I advised him to call me directly should he have any problems or questions. Joyce D***Verizon Executive Relations SrAnalyst
The account was called back from the outside collection
agency and all collection action has been stopped. The necessary request forms have been issued
to adjust the account to a zero balanceWe apologized for the problems encountered and appreciate
the customer bringing this to our
attention
Upon receipt of the complaint, a message was left on the customer's voice mail to advise we are in receipt of the complaintThe customer had FiOS Triple Play-voice, internet and TV servicesThe customer disconnected the services however he requested to retain the email serviceHe established a
separate account for the email serviceThere was a balance on the final bill, however the account was never finalizedAn order was issued to finalize the accountOnce the order completes, the refund request will processI spoke with *** ***, apologized for the inconvenience and confirmed the mailing addressIt was explained it takes four to six weeks for the processing to complete. He has my contact information for future reference
Our records show the customer reported issues with the Fios Internet service in May and June Our technicians were on site and the issues were resolvedIn July, the customer spoke with a representative in reference to out of service credit which was issuedThere were a one time charge associated with the restoral of service of which the customer's account was credited on November *On November *, our representative spoke with the customer, apologized for the inconvenience, explained the charges and credits and one month out of service credit was issued as a one time courtesy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It has nothing to do with my company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I just advised in my email the business told me that my billing would be corrected for my October bill and it still is not The account and bill are still reflecting $and $when I was told it would be corrected to reflect $and $ I couldn't respond in that time frame for the original case as I had to wait for my new bill to see if it was actually corrected like they said it would be*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We spoke with the customer to apologize for the problems andarranged to change the services to include a package that includes the sportschannelsWe appreciate this being brought to our attention
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
HelloMy phone number has not been changed and I STILL do not have my requested channelsI work from 830-600pm the order to have my channels corrected still has not been corrected
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon tested the service and detected noise on the line as well as a wiring issueWe contacted the customer and explained that a technician needed to be dispatchedShe stated that she was too busy right now to provide access and she would attempt to install new wire and a filter herselfThe
customer will call back as her schedule permits to set up a dispatch if requiredVerizon apologizes for any inconvenience the customer has experienced as a result of this matter
Upon receipt of the complaint, the issue was referred to the appropriate department to review and investigateThe issue regarding the Door to Door sales representative was referred and will be addressedAs requested, the customer's request for No Solicitation was added to our Do Not
Solicit databaseFor the information to be updated in all our systems, it takes days for Do Not Call, days for Do Not Knock, and days for Do Not Mail (due to lead times at mail houses)Verizon Do Not Call and/or Do Not Mail record is effective for years for ConsumerVerizon Do Not Knock record is effective for years in ConsumerHowever if the customer changes the Telephone Number and/or Address, a new Do Not Solicit database entry is requiredAs requested, an email was sent to the customer on February ** with this information