Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Have not been homeThey billed me for a month that I was no longer a customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We spoke to *** @ 11:40am yesterday. He advised that his issue has been resolvedWe finally contacted him & told him the equipment was returned & he's been credited for the ***Customer stated this same issue happened to him years ago with Verizon & he will NEVER get
our services again. Case closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Our attempt to reach *** *** to review the issues in her complaint have been unsuccessfulIn the terms and conditions of the Verizon My Rewards program it states that " In order to redeem Points, we may require that your Verizon account be active and in good standing with no past-due
balances." According to Verizon records, on 1/**/there was a past due balance on *** *** account which would have prevented her from redeeming Points
A Verizon customer service representative has contacted the customer via email many times. The customer has been advised that has to pay for the service at her old location for a partial month prior to the service being disconnected on 2/**/The customer is responsible for days of data and video and days of voice service. The representative advised her to wait for the billing statement so that they can review the statement and she can physically see the chargesThe customer's late payment made on 3/*/covered her billing from Jan *** -Feb ***Since the customer did not disconnect her service until 2/**/17, this means she is responsible for the balance at the old location for that partial periodThe payment made on 3/*/for $covered the Jan billing statement $The remainder of that payment covers the partial period before disconnection 2/**-2/**/and that should leave the customer with a small credit which will be applied to the new service at the new location
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Executive Relations/BruceRevdex.com case # ***3/*/2:32pm I called BTN 727/847-and spoke to *** *** to address his Revdex.com inquiryTom is upset over the removal of channel from our lithis past year like The Weather Channel, The Outdoor channel & RFD when he has a contractI
advised Tom that per the Verizon terms of service Verizon can change the line up at any timeTom then is upset that online he could upgrade his speed from 50/to 75/for $more but when he called in he was advised it would be $morePer Tom's consent I issued mon *** to increase his DATA from 50/to 75/for $more w/ a free gateway router rentalI also added a $TV customer value credit due to the loss of channels so his overall net bundle rate remains at $through his bundle contract end date of 3/**/I also removed the HBO that was free until 3/**/There is no change to the SD STB free rental and the $MRDVR so the gross estimated MRC will be $Since COA required a tech visit due to a ONT change out I scheduled 3/**/11am-3pm per Tom prefers a weekendI advised Tom our tech will swap out the router as well as change out the ONT to handle the faster DATAThis will be done at no charge to himTom thanked me for responding to his Revdex.com inquiry and addressing all of his concerns to resolve his Revdex.com inquiry
Please be advised we have reviewed the account with *** ***. We have added reoccurring credits and discounts to honor the rate he was advised when he called September **, 2016. We have also agreed to adjust the fee for the router once it appears on the billing statement. We
have also noted the account to waive the early termination fee should he cancel the service prior to the end of the term currently on the account We trust this provides your office with the information required in this matter Thank you, MsM*** SrAnalyst Verizon Executive Relations
6/**/- phone order is complete, profile was updated, test call on 6/**/15 was successful*** *** was back billed when the phone was terminated. Will follon the June bill to make sure credit was given. *** *** was also given a week credit on
data/TV due to outageTotal credit $which will be on the June bill
According to our records, the customer has Fios Triple Play bundle. On November *, 2017, changes were made to the Fios TV service. The issue was referred to the appropriate department to review and investigateOn December **, our representative spoke with the customer and
advised the change was done in his home via the remote control and gave examples/scenarios of what could have happenedThe customer stated obviously it was a mistake because no one in the household speaks Spanish.It was confirmed the changes were made to the TV services as they were originally. The representative issued a credit for the increase in the monthly rate due to the change in service in addition to a $one time courtesy creditThe customer is satisfied the issue is resolved
Please be advised, we spoke with *** *** on February **, to discuss her issueIt was determined a system error was causing her billing issueWe submitted a ticket which resolved the issue and we applied credits to correct the charges We trust this provides your office with
the information required in this matter Thank you, SrAnalyst Verizon Executive Relations
The customer indicates that no one has reached out to him to solve the problem. However, records indicate that there have been technician visits to the customer’s home and several Verizon personnel including managers have spoken to the customer addressing his concern. Again, the customer continues to disagree with Verizon’s policy and what he has been advised. The original decision provided remains unchanged and final
Verizon’s records show we received the customer’s equipment on 9/**/17. Verizon sent the customer an email on 9/**/confirming that we had received the equipment. All of our records indicated the equipment for this customer’s account was returned. Verizon has advised the
customer of the information above via voicemail messaging. We have also provided our contact information should the customer have an additional concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. As long as the billing is correct the next cycle as promised.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution was done wrt to the complaint I had lodgedHowever, the taxes and surcharges related to the credit was not creditedI spoke to John again who promised me the creditSo Verizon did resolve all of my concerns mentioned in the complaintHowever, the unlocking of my account has uncovered the spurious charges that I had referred to in my complaint on my account that I was assured to have been fixed but some were notJohn said his colleague will be looking into thisI hope this gets resolved too.In this ordeal, I really appreciate the help of Revdex.com.org in speeding up things to resolutionHowever, I am still displeased with Verizon's handling of businessI called the customer care today with the newly uncovered issues and after spending mins with them and bouncing between their finance & billing departments, I was left with the same cold attitude of the staffI am writing this here because I see that this is going to be published and it is my moral obligation to share the complete story for other customersThank you again Revdex.com.org
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon is committing fraud, by performing testing during hours in the day, between 8am and 2pm, when there are no problem on the verizon network Verizon is submitting claim to both the FCC, and Revdex.com The fact of the matter is that Verizon technical refuse to perform testing during the time the problem occurred I'm a SrNetwork Engineer with 25years experience in the Financial Sector --- that right! Wall Street background, so I have completed packet-level diagnostic, which verizon 1st and 2nd level test do not have the expertise to understand.I'm have double industry highest Network Engineering Certification, and I know what I'm talking about When I speak with the Verizon technicians, I prove that the traffic problem existed on Verizon network, and the technical told me they need to escalate to the 2nd level, but I never head back form Verizon. I am request Revdex.com to do additional investigation to expose this fraud Verizon is committing against customers. What is most disgraceful, Verizon Refuse to credit my account for the outages I have experienced These outages are document in Verizon OWN RECORD, but again, another FRAUD being committed by Verizon against customers. THIS IS WHAT BIG BAD BUSINESS DO TO CUSTOMER I'M WRITING TO THE FCC CHIEF to inform them of this Fraud
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
On 9/**/17, a Verizon representative discussed the concerns with the customer. On 9/**/17, adjustments were made to the account that totaled $277.11, the remaining balanceThis brought the account to a zero balance. Verizon has also submitted a deletion request to the credit
agencies to remove the item from the customer's report. This takes approximately days for the credit agencies to update their recordsVerizon has emailed the customer a the deletion letter and also advised the customer of the information above. We apologize for the inconvenience this matter caused
We regret we will be unable to satisfy this customerWespoke with the customer to apologize again and explain we will not be able tohonor the monthly rate that was in errorWe confirmed we added a $monthlycredit for month to the account if customer decides to remain with Verizonand we agree to waive any early termination fee if customer choses to go withanother provider
Company records show that on 5/*/16, Verizon spoke with the customer and fully credited his balance of $under Account Number: ***Upon receipt of this complaint we were able to verify this was previously addressed and the account now has a zero balanceA final bill will be
issued on or about 6/*/and will reflect this information
Verizon will not waive the early termination fee due to the fact that Verizon advised customer we would ensure her account would be correct We corrected her account on 11/*/and she cancelled on 11/*/and was advised of the early termination feecharges will stand and will not be waived
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Have not been homeThey billed me for a month that I was no longer a customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We spoke to *** @ 11:40am yesterday. He advised that his issue has been resolvedWe finally contacted him & told him the equipment was returned & he's been credited for the ***Customer stated this same issue happened to him years ago with Verizon & he will NEVER get
our services again. Case closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Our attempt to reach *** *** to review the issues in her complaint have been unsuccessfulIn the terms and conditions of the Verizon My Rewards program it states that " In order to redeem Points, we may require that your Verizon account be active and in good standing with no past-due
balances." According to Verizon records, on 1/**/there was a past due balance on *** *** account which would have prevented her from redeeming Points
A Verizon customer service representative has contacted the customer via email many times. The customer has been advised that has to pay for the service at her old location for a partial month prior to the service being disconnected on 2/**/The customer is responsible for days of data and video and days of voice service. The representative advised her to wait for the billing statement so that they can review the statement and she can physically see the chargesThe customer's late payment made on 3/*/covered her billing from Jan *** -Feb ***Since the customer did not disconnect her service until 2/**/17, this means she is responsible for the balance at the old location for that partial periodThe payment made on 3/*/for $covered the Jan billing statement $The remainder of that payment covers the partial period before disconnection 2/**-2/**/and that should leave the customer with a small credit which will be applied to the new service at the new location
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Executive Relations/BruceRevdex.com case # ***3/*/2:32pm I called BTN 727/847-and spoke to *** *** to address his Revdex.com inquiryTom is upset over the removal of channel from our lithis past year like The Weather Channel, The Outdoor channel & RFD when he has a contractI
advised Tom that per the Verizon terms of service Verizon can change the line up at any timeTom then is upset that online he could upgrade his speed from 50/to 75/for $more but when he called in he was advised it would be $morePer Tom's consent I issued mon *** to increase his DATA from 50/to 75/for $more w/ a free gateway router rentalI also added a $TV customer value credit due to the loss of channels so his overall net bundle rate remains at $through his bundle contract end date of 3/**/I also removed the HBO that was free until 3/**/There is no change to the SD STB free rental and the $MRDVR so the gross estimated MRC will be $Since COA required a tech visit due to a ONT change out I scheduled 3/**/11am-3pm per Tom prefers a weekendI advised Tom our tech will swap out the router as well as change out the ONT to handle the faster DATAThis will be done at no charge to himTom thanked me for responding to his Revdex.com inquiry and addressing all of his concerns to resolve his Revdex.com inquiry
Please be advised we have reviewed the account with *** ***. We have added reoccurring credits and discounts to honor the rate he was advised when he called September **, 2016. We have also agreed to adjust the fee for the router once it appears on the billing statement. We
have also noted the account to waive the early termination fee should he cancel the service prior to the end of the term currently on the account We trust this provides your office with the information required in this matter Thank you, MsM*** SrAnalyst Verizon Executive Relations
6/**/- phone order is complete, profile was updated, test call on 6/**/15 was successful*** *** was back billed when the phone was terminated. Will follon the June bill to make sure credit was given. *** *** was also given a week credit on
data/TV due to outageTotal credit $which will be on the June bill
According to our records, the customer has Fios Triple Play bundle. On November *, 2017, changes were made to the Fios TV service. The issue was referred to the appropriate department to review and investigateOn December **, our representative spoke with the customer and
advised the change was done in his home via the remote control and gave examples/scenarios of what could have happenedThe customer stated obviously it was a mistake because no one in the household speaks Spanish.It was confirmed the changes were made to the TV services as they were originally. The representative issued a credit for the increase in the monthly rate due to the change in service in addition to a $one time courtesy creditThe customer is satisfied the issue is resolved
Please be advised, we spoke with *** *** on February **, to discuss her issueIt was determined a system error was causing her billing issueWe submitted a ticket which resolved the issue and we applied credits to correct the charges We trust this provides your office with
the information required in this matter Thank you, SrAnalyst Verizon Executive Relations
The customer indicates that no one has reached out to him to solve the problem. However, records indicate that there have been technician visits to the customer’s home and several Verizon personnel including managers have spoken to the customer addressing his concern. Again, the customer continues to disagree with Verizon’s policy and what he has been advised. The original decision provided remains unchanged and final
Verizon’s records show we received the customer’s equipment on 9/**/17. Verizon sent the customer an email on 9/**/confirming that we had received the equipment. All of our records indicated the equipment for this customer’s account was returned. Verizon has advised the
customer of the information above via voicemail messaging. We have also provided our contact information should the customer have an additional concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. As long as the billing is correct the next cycle as promised.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution was done wrt to the complaint I had lodgedHowever, the taxes and surcharges related to the credit was not creditedI spoke to John again who promised me the creditSo Verizon did resolve all of my concerns mentioned in the complaintHowever, the unlocking of my account has uncovered the spurious charges that I had referred to in my complaint on my account that I was assured to have been fixed but some were notJohn said his colleague will be looking into thisI hope this gets resolved too.In this ordeal, I really appreciate the help of Revdex.com.org in speeding up things to resolutionHowever, I am still displeased with Verizon's handling of businessI called the customer care today with the newly uncovered issues and after spending mins with them and bouncing between their finance & billing departments, I was left with the same cold attitude of the staffI am writing this here because I see that this is going to be published and it is my moral obligation to share the complete story for other customersThank you again Revdex.com.org
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon is committing fraud, by performing testing during hours in the day, between 8am and 2pm, when there are no problem on the verizon network Verizon is submitting claim to both the FCC, and Revdex.com The fact of the matter is that Verizon technical refuse to perform testing during the time the problem occurred I'm a SrNetwork Engineer with 25years experience in the Financial Sector --- that right! Wall Street background, so I have completed packet-level diagnostic, which verizon 1st and 2nd level test do not have the expertise to understand.I'm have double industry highest Network Engineering Certification, and I know what I'm talking about When I speak with the Verizon technicians, I prove that the traffic problem existed on Verizon network, and the technical told me they need to escalate to the 2nd level, but I never head back form Verizon. I am request Revdex.com to do additional investigation to expose this fraud Verizon is committing against customers. What is most disgraceful, Verizon Refuse to credit my account for the outages I have experienced These outages are document in Verizon OWN RECORD, but again, another FRAUD being committed by Verizon against customers. THIS IS WHAT BIG BAD BUSINESS DO TO CUSTOMER I'M WRITING TO THE FCC CHIEF to inform them of this Fraud
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
On 9/**/17, a Verizon representative discussed the concerns with the customer. On 9/**/17, adjustments were made to the account that totaled $277.11, the remaining balanceThis brought the account to a zero balance. Verizon has also submitted a deletion request to the credit
agencies to remove the item from the customer's report. This takes approximately days for the credit agencies to update their recordsVerizon has emailed the customer a the deletion letter and also advised the customer of the information above. We apologize for the inconvenience this matter caused
We regret we will be unable to satisfy this customerWespoke with the customer to apologize again and explain we will not be able tohonor the monthly rate that was in errorWe confirmed we added a $monthlycredit for month to the account if customer decides to remain with Verizonand we agree to waive any early termination fee if customer choses to go withanother provider
Company records show that on 5/*/16, Verizon spoke with the customer and fully credited his balance of $under Account Number: ***Upon receipt of this complaint we were able to verify this was previously addressed and the account now has a zero balanceA final bill will be
issued on or about 6/*/and will reflect this information
Verizon will not waive the early termination fee due to the fact that Verizon advised customer we would ensure her account would be correct We corrected her account on 11/*/and she cancelled on 11/*/and was advised of the early termination feecharges will stand and will not be waived