A Verizon billing escalation representative spoke with *** *** on 3/**/The representative advised that the billing of the early termination fee (ETF) was valid The Verizon service was disconnect prior to the expiration of the month contractNo record was found
of a Verizon representative advising that the early termination fee would be waived do to multiple service issuesVerizon repair records show only repair reports, 12/**/and 2/*/for service issues. The billing of the ETF is being sustained
We spoke with customer and renegotiated a new discounted year bundled discounted rate for $The customer currentlyhas a promo for *** ($15.99) at no charge for months which we willcontinue to honor It was also agreed toprovide lump sum credits of $-the first
credit this June and the next inJune of The customer was satisfied with this arrangement
Subsequent to the complaint, a billing representative spoke with the customer to advise the account will be adjusted $39.99, as a courtesy. The representative informed the customer although the service was disconnected after one day, customers are responsible for the first days of billing
The customer will receive a revised final bill reflecting the adjustment and a zero balance
I spoke to *** *** May **, and she confirmed satisfaction with repair of internet -- speed and connectivity were working just fine. I also advised that I had issued a $credit for internet charges equal to days of service. I confirmed today that the buried service wire
ticket was completed June *, and the cutover was completed June **,
After investigation, we had another gift card issued (#***) on 8/*It will take about days for the customer to receive itWe have contacted the customer to make him aware
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand perfectly what I have contracted to pay; I never stated that there was a misunderstanding on my part My January bill for VERIZON servicesat my home/bsiness were paid on time in the billing cycle established with the company quite a while ago My February payment which was due on 2.**was extendedfor payment to 3/*/ I made the payment on 3/*/ The amount of $was applicable for February $and the new March bill of $109.00, since I had recently updated and transferred my service When I checked the account recently to see if the amounts were properly categorized, it appeared to be so, and I made a $60payment to totally close the March statements which is due on 3/**/ My April bill should only a payment for $which is the agreed upon amountand there have been no recent changes or discharges requested Thank you for your assistance in this matter Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon's Credit Verification Center has sent a request to correct the credit inquiry to a "soft" check. This change should be reflected on *** ***'s credit report after days. Verizon has provided this information to *** ***.We trust this information will help to resolve ***
***'s concern
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention. *** *** expressed concern about not receiving her refund check for $from Verizon. According to our records, a Verizon
representative spoke with *** *** on 5/**/to inquire if she'd received the refund for $251.01. *** *** indicated she had received check *** and cashed it We trust this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** experienced as a result of the above matter Sincerely, *** Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called them everyday since this has happenedEveryday I demand to talk to a supervisor and they tell me it's a hour waitAfter the hours no supervisor ever returns my call. Ill call again the next day and the next day and the next day.The customer service reps that I talk to tell me a variety of different stories ranging from - we don't have you're money, call bill matrix they have you're money, we refunded your money last week, or your money didn't clear so now you have to pay cash.How is it that every time I call I get different responses by different people.This is theft!! Verizon hasn't stolen my money and refuses to provide a serviceWhich is against the agreement I signed as a customer. I want this resolved or I'm going to get a lawyer.My phone number is ***Verizon should write that Don because they are lying when they say they have been trying to contact meI've Ben sitting by the phone waiting for almost weeks to talk to them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon has reviewed the consumers account, the consumer's final billing totaled $1839.70. Verizon records reflect the consumer was billed $for an unreturned HD Set Top Box, $for an unreturned HD DVR box and $for an unreturned Digital adapterOur records show the consumer ported
services to another carrier on 12/*/however the account continued to bill for TV & Data Records show on the November statement the consumer was billed up until 12/**/and then was billed for an additional days on the December statementAs of 4/**/Verizon has adjusted all charges billed from 12/*/thru 1/*/Total amount adjusted $Once equipment is received in Verizon's inventory then those charges will be removed from the consumers account as wellUpon receipt of the complaint filed, Verizon made attempts to speak with the consumer regarding the billing, however to date; we have been unsuccessful in our attempts to reach himA please call email has been sent in hopes of speaking with the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Per the customer's rebuttal complaint, my billing team attempted to contact him again without success. In the interim, we could not find a Terms of Service acceptance recording for *** *** and have adjusted the $fee that was billed. This information was provided on the customer's voicemail
A Specialist reached out to the customer on October *** to discuss her service. The customer was not at home, but the Specialist was able to speak with the customer’s son. The Specialist explained that both the phone and internet were suspended for non-payment on October *** and the
services were restored on October *** The Specialist educated the customer to the bill date and to make payment arrangement if unable to pay the bill when due on the *** of each month. The Specialist also discussed auto pay if needed in the future. The customer stated he was ok with the explanation. According to our records, the August *** statement totaled $of which $past due and $due September *** The customer paid $on September *** which did pay all off the past due $and subtracted $from the current charge of $which then left a balance of $The $was due on September ***. The September *** statement was for $which included the $was past due. We received a payment of $on October ***
On 6/**/15, a Verizon customer service representative discussed the issue with the customer and explained when ordering via the remote you will be prompted to confirm your selections. The representative apologized that Verizon no longer has FLEP free for months. The
representative offered the customer HBO free for months. The customer accepted the offer We apologize for any inconvenience experienced as a result of this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me, but Verizon insists on its bad business practice and offered only the discount and a waiver for early termination feesI do not see any other option to get Verizon honor the price that they stated online and in the confirmation emailI still think that I cannot be held responsible for calculation errors on Verizon's partMy only options are to accept the offer or end my business relationship with VerizonI am not sure why Verizon chose this path of alienating a long time customer, but there is nothing else that can be done from my end or through the help of the Revdex.com in this matter. With that the matter needs to be considered resolved
Sincerely,
*** ***
We were not able to reach the customer by telephone. A revised letter was sent on 6/**/to the customer. We suggest the customer contact us at their earliest convenience if they would like to discuss further
Verizon’s records show the
account had a balance of $and was sold to Orion. The customer would need contact Orion at phone number ###-###-#### about this matter. Verizon no longer has rights to the account. Verizon has not credit reported the customer. Several attempts have been made to contact the customer via phoneVerizon has not been successful in reaching the customer to discuss this matter further. The information above has been provided to the customer via mail. Verizon's contact information was provided
A Verizon billing escalation representative spoke with *** *** on 3/**/The representative advised that the billing of the early termination fee (ETF) was valid The Verizon service was disconnect prior to the expiration of the month contractNo record was found
of a Verizon representative advising that the early termination fee would be waived do to multiple service issuesVerizon repair records show only repair reports, 12/**/and 2/*/for service issues. The billing of the ETF is being sustained
We spoke with customer and renegotiated a new discounted year bundled discounted rate for $The customer currentlyhas a promo for *** ($15.99) at no charge for months which we willcontinue to honor It was also agreed toprovide lump sum credits of $-the first
credit this June and the next inJune of The customer was satisfied with this arrangement
Subsequent to the complaint, a billing representative spoke with the customer to advise the account will be adjusted $39.99, as a courtesy. The representative informed the customer although the service was disconnected after one day, customers are responsible for the first days of billing
The customer will receive a revised final bill reflecting the adjustment and a zero balance
I spoke to *** *** May **, and she confirmed satisfaction with repair of internet -- speed and connectivity were working just fine. I also advised that I had issued a $credit for internet charges equal to days of service. I confirmed today that the buried service wire
ticket was completed June *, and the cutover was completed June **,
After investigation, we had another gift card issued (#***) on 8/*It will take about days for the customer to receive itWe have contacted the customer to make him aware
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand perfectly what I have contracted to pay; I never stated that there was a misunderstanding on my part My January bill for VERIZON servicesat my home/bsiness were paid on time in the billing cycle established with the company quite a while ago My February payment which was due on 2.**was extendedfor payment to 3/*/ I made the payment on 3/*/ The amount of $was applicable for February $and the new March bill of $109.00, since I had recently updated and transferred my service When I checked the account recently to see if the amounts were properly categorized, it appeared to be so, and I made a $60payment to totally close the March statements which is due on 3/**/ My April bill should only a payment for $which is the agreed upon amountand there have been no recent changes or discharges requested Thank you for your assistance in this matter Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon's Credit Verification Center has sent a request to correct the credit inquiry to a "soft" check. This change should be reflected on *** ***'s credit report after days. Verizon has provided this information to *** ***.We trust this information will help to resolve ***
***'s concern
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention. *** *** expressed concern about not receiving her refund check for $from Verizon. According to our records, a Verizon
representative spoke with *** *** on 5/**/to inquire if she'd received the refund for $251.01. *** *** indicated she had received check *** and cashed it We trust this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** experienced as a result of the above matter Sincerely, *** Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have called them everyday since this has happenedEveryday I demand to talk to a supervisor and they tell me it's a hour waitAfter the hours no supervisor ever returns my call. Ill call again the next day and the next day and the next day.The customer service reps that I talk to tell me a variety of different stories ranging from - we don't have you're money, call bill matrix they have you're money, we refunded your money last week, or your money didn't clear so now you have to pay cash.How is it that every time I call I get different responses by different people.This is theft!! Verizon hasn't stolen my money and refuses to provide a serviceWhich is against the agreement I signed as a customer. I want this resolved or I'm going to get a lawyer.My phone number is ***Verizon should write that Don because they are lying when they say they have been trying to contact meI've Ben sitting by the phone waiting for almost weeks to talk to them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon has reviewed the consumers account, the consumer's final billing totaled $1839.70. Verizon records reflect the consumer was billed $for an unreturned HD Set Top Box, $for an unreturned HD DVR box and $for an unreturned Digital adapterOur records show the consumer ported
services to another carrier on 12/*/however the account continued to bill for TV & Data Records show on the November statement the consumer was billed up until 12/**/and then was billed for an additional days on the December statementAs of 4/**/Verizon has adjusted all charges billed from 12/*/thru 1/*/Total amount adjusted $Once equipment is received in Verizon's inventory then those charges will be removed from the consumers account as wellUpon receipt of the complaint filed, Verizon made attempts to speak with the consumer regarding the billing, however to date; we have been unsuccessful in our attempts to reach himA please call email has been sent in hopes of speaking with the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Per the customer's rebuttal complaint, my billing team attempted to contact him again without success. In the interim, we could not find a Terms of Service acceptance recording for *** *** and have adjusted the $fee that was billed. This information was provided on the customer's voicemail
A Specialist reached out to the customer on October *** to discuss her service. The customer was not at home, but the Specialist was able to speak with the customer’s son. The Specialist explained that both the phone and internet were suspended for non-payment on October *** and the
services were restored on October *** The Specialist educated the customer to the bill date and to make payment arrangement if unable to pay the bill when due on the *** of each month. The Specialist also discussed auto pay if needed in the future. The customer stated he was ok with the explanation. According to our records, the August *** statement totaled $of which $past due and $due September *** The customer paid $on September *** which did pay all off the past due $and subtracted $from the current charge of $which then left a balance of $The $was due on September ***. The September *** statement was for $which included the $was past due. We received a payment of $on October ***
On 6/**/15, a Verizon customer service representative discussed the issue with the customer and explained when ordering via the remote you will be prompted to confirm your selections. The representative apologized that Verizon no longer has FLEP free for months. The
representative offered the customer HBO free for months. The customer accepted the offer We apologize for any inconvenience experienced as a result of this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me, but Verizon insists on its bad business practice and offered only the discount and a waiver for early termination feesI do not see any other option to get Verizon honor the price that they stated online and in the confirmation emailI still think that I cannot be held responsible for calculation errors on Verizon's partMy only options are to accept the offer or end my business relationship with VerizonI am not sure why Verizon chose this path of alienating a long time customer, but there is nothing else that can be done from my end or through the help of the Revdex.com in this matter. With that the matter needs to be considered resolved
Sincerely,
*** ***
We were not able to reach the customer by telephone. A revised letter was sent on 6/**/to the customer. We suggest the customer contact us at their earliest convenience if they would like to discuss further
Verizon has provided the customer with alternative voice and data service until outside facilities can be repaired
The company stands by its response
Verizon’s records show the
account had a balance of $and was sold to Orion. The customer would need contact Orion at phone number ###-###-#### about this matter. Verizon no longer has rights to the account. Verizon has not credit reported the customer. Several attempts have been made to contact the customer via phoneVerizon has not been successful in reaching the customer to discuss this matter further. The information above has been provided to the customer via mail. Verizon's contact information was provided