Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon sales person lied to make a sale and the customer service refuses to rectify the situationThey are a horrible company and I won't be doing business with them again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We spoke to *** @ 11:40am yesterday. He advised that his issue has been resolvedWe finally contacted him & told him the equipment was returned & he's been credited for the ***Customer stated this same issue happened to him years ago with Verizon & he will NEVER get
our services again. Case closed
Per the customer's rebuttal complaint, my billing team attempted to contact him again without success. In the interim, we could not find a Terms of Service acceptance recording for *** *** and have adjusted the $fee that was billed. This information was provided on the customer's voicemail
On 6/**/15, a Verizon customer service representative discussed the issue with the customer and explained when ordering via the remote you will be prompted to confirm your selections. The representative apologized that Verizon no longer has FLEP free for months. The
representative offered the customer HBO free for months. The customer accepted the offer We apologize for any inconvenience experienced as a result of this issue
A Specialist reached out to the customer on October *** to discuss her service. The customer was not at home, but the Specialist was able to speak with the customer’s son. The Specialist explained that both the phone and internet were suspended for non-payment on October *** and the
services were restored on October *** The Specialist educated the customer to the bill date and to make payment arrangement if unable to pay the bill when due on the *** of each month. The Specialist also discussed auto pay if needed in the future. The customer stated he was ok with the explanation. According to our records, the August *** statement totaled $of which $past due and $due September *** The customer paid $on September *** which did pay all off the past due $and subtracted $from the current charge of $which then left a balance of $The $was due on September ***. The September *** statement was for $which included the $was past due. We received a payment of $on October ***
After investigation, we had another gift card issued (#***) on 8/*It will take about days for the customer to receive itWe have contacted the customer to make him aware
We spoke with customer and renegotiated a new discounted year bundled discounted rate for $The customer currentlyhas a promo for *** ($15.99) at no charge for months which we willcontinue to honor It was also agreed toprovide lump sum credits of $-the first
credit this June and the next inJune of The customer was satisfied with this arrangement
Verizon’s records show the
account had a balance of $and was sold to Orion. The customer would need contact Orion at phone number ###-###-#### about this matter. Verizon no longer has rights to the account. Verizon has not credit reported the customer. Several attempts have been made to contact the customer via phoneVerizon has not been successful in reaching the customer to discuss this matter further. The information above has been provided to the customer via mail. Verizon's contact information was provided
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention. *** *** expressed concern about not receiving her refund check for $from Verizon. According to our records, a Verizon
representative spoke with *** *** on 5/**/to inquire if she'd received the refund for $251.01. *** *** indicated she had received check *** and cashed it We trust this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** experienced as a result of the above matter Sincerely, *** Customer Relations
Subsequent to the complaint, a billing representative spoke with the customer to advise the account will be adjusted $39.99, as a courtesy. The representative informed the customer although the service was disconnected after one day, customers are responsible for the first days of billing
The customer will receive a revised final bill reflecting the adjustment and a zero balance
I spoke to *** *** May **, and she confirmed satisfaction with repair of internet -- speed and connectivity were working just fine. I also advised that I had issued a $credit for internet charges equal to days of service. I confirmed today that the buried service wire
ticket was completed June *, and the cutover was completed June **,
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention*** *** expressed concern about his contract with VerizonPlease be advised that our Billing Investigation Team was able to speak with *** *** today, May **,
He understands that when he renewed his contract on April *, there was a rate increaseAs a courtesy to *** *** and honoring him as a customer we were able to offer a one-time credit of $We trust that this information will assist you in the closing of this complaintWe apologize for any inconvenience that *** *** has experienced as a result of the above matter
Verizon's Credit Verification Center has sent a request to correct the credit inquiry to a "soft" check. This change should be reflected on *** ***'s credit report after days. Verizon has provided this information to *** ***.We trust this information will help to resolve ***
***'s concern
Verizon has reviewed the consumers account, the consumer's final billing totaled $1839.70. Verizon records reflect the consumer was billed $for an unreturned HD Set Top Box, $for an unreturned HD DVR box and $for an unreturned Digital adapterOur records show the consumer ported
services to another carrier on 12/*/however the account continued to bill for TV & Data Records show on the November statement the consumer was billed up until 12/**/and then was billed for an additional days on the December statementAs of 4/**/Verizon has adjusted all charges billed from 12/*/thru 1/*/Total amount adjusted $Once equipment is received in Verizon's inventory then those charges will be removed from the consumers account as wellUpon receipt of the complaint filed, Verizon made attempts to speak with the consumer regarding the billing, however to date; we have been unsuccessful in our attempts to reach himA please call email has been sent in hopes of speaking with the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand perfectly what I have contracted to pay; I never stated that there was a misunderstanding on my part My January bill for VERIZON servicesat my home/bsiness were paid on time in the billing cycle established with the company quite a while ago My February payment which was due on 2.**was extendedfor payment to 3/*/ I made the payment on 3/*/ The amount of $was applicable for February $and the new March bill of $109.00, since I had recently updated and transferred my service When I checked the account recently to see if the amounts were properly categorized, it appeared to be so, and I made a $60payment to totally close the March statements which is due on 3/**/ My April bill should only a payment for $which is the agreed upon amountand there have been no recent changes or discharges requested Thank you for your assistance in this matter Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
A Verizon billing escalation representative spoke with *** *** on 3/**/The representative advised that the billing of the early termination fee (ETF) was valid The Verizon service was disconnect prior to the expiration of the month contractNo record was found
of a Verizon representative advising that the early termination fee would be waived do to multiple service issuesVerizon repair records show only repair reports, 12/**/and 2/*/for service issues. The billing of the ETF is being sustained
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After a 5th call I finally got another customer service person who advised that all of the orders were incorrect and that there was nothing else she could do. She also would not escalate the call to a supervisor. Thus, I told her to just cancel everything as I will be looking elsewhere for services as I am thoroughly disappointed in the Verizon's professionalism and courtesy in this matter. The dollar discount is not what I was looking for as I was looking to reduce my costs significantly due to economic reasons and Verizon didn't help in anyway as they kept promoting more expensive options.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
A Verizon customer service representative has contacted the customer via email many times. The customer has been advised that has to pay for the service at her old location for a partial month prior to the service being disconnected on 2/**/The customer is responsible for days of data and video and days of voice service. The representative advised her to wait for the billing statement so that they can review the statement and she can physically see the chargesThe customer's late payment made on 3/*/covered her billing from Jan *** -Feb ***Since the customer did not disconnect her service until 2/**/17, this means she is responsible for the balance at the old location for that partial periodThe payment made on 3/*/for $covered the Jan billing statement $The remainder of that payment covers the partial period before disconnection 2/**-2/**/and that should leave the customer with a small credit which will be applied to the new service at the new location
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon sales person lied to make a sale and the customer service refuses to rectify the situationThey are a horrible company and I won't be doing business with them again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We spoke to *** @ 11:40am yesterday. He advised that his issue has been resolvedWe finally contacted him & told him the equipment was returned & he's been credited for the ***Customer stated this same issue happened to him years ago with Verizon & he will NEVER get
our services again. Case closed
Per the customer's rebuttal complaint, my billing team attempted to contact him again without success. In the interim, we could not find a Terms of Service acceptance recording for *** *** and have adjusted the $fee that was billed. This information was provided on the customer's voicemail
On 6/**/15, a Verizon customer service representative discussed the issue with the customer and explained when ordering via the remote you will be prompted to confirm your selections. The representative apologized that Verizon no longer has FLEP free for months. The
representative offered the customer HBO free for months. The customer accepted the offer We apologize for any inconvenience experienced as a result of this issue
A Specialist reached out to the customer on October *** to discuss her service. The customer was not at home, but the Specialist was able to speak with the customer’s son. The Specialist explained that both the phone and internet were suspended for non-payment on October *** and the
services were restored on October *** The Specialist educated the customer to the bill date and to make payment arrangement if unable to pay the bill when due on the *** of each month. The Specialist also discussed auto pay if needed in the future. The customer stated he was ok with the explanation. According to our records, the August *** statement totaled $of which $past due and $due September *** The customer paid $on September *** which did pay all off the past due $and subtracted $from the current charge of $which then left a balance of $The $was due on September ***. The September *** statement was for $which included the $was past due. We received a payment of $on October ***
After investigation, we had another gift card issued (#***) on 8/*It will take about days for the customer to receive itWe have contacted the customer to make him aware
We spoke with customer and renegotiated a new discounted year bundled discounted rate for $The customer currentlyhas a promo for *** ($15.99) at no charge for months which we willcontinue to honor It was also agreed toprovide lump sum credits of $-the first
credit this June and the next inJune of The customer was satisfied with this arrangement
Verizon’s records show the
account had a balance of $and was sold to Orion. The customer would need contact Orion at phone number ###-###-#### about this matter. Verizon no longer has rights to the account. Verizon has not credit reported the customer. Several attempts have been made to contact the customer via phoneVerizon has not been successful in reaching the customer to discuss this matter further. The information above has been provided to the customer via mail. Verizon's contact information was provided
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention. *** *** expressed concern about not receiving her refund check for $from Verizon. According to our records, a Verizon
representative spoke with *** *** on 5/**/to inquire if she'd received the refund for $251.01. *** *** indicated she had received check *** and cashed it We trust this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** experienced as a result of the above matter Sincerely, *** Customer Relations
Subsequent to the complaint, a billing representative spoke with the customer to advise the account will be adjusted $39.99, as a courtesy. The representative informed the customer although the service was disconnected after one day, customers are responsible for the first days of billing
The customer will receive a revised final bill reflecting the adjustment and a zero balance
I spoke to *** *** May **, and she confirmed satisfaction with repair of internet -- speed and connectivity were working just fine. I also advised that I had issued a $credit for internet charges equal to days of service. I confirmed today that the buried service wire
ticket was completed June *, and the cutover was completed June **,
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention*** *** expressed concern about his contract with VerizonPlease be advised that our Billing Investigation Team was able to speak with *** *** today, May **,
He understands that when he renewed his contract on April *, there was a rate increaseAs a courtesy to *** *** and honoring him as a customer we were able to offer a one-time credit of $We trust that this information will assist you in the closing of this complaintWe apologize for any inconvenience that *** *** has experienced as a result of the above matter
Verizon's Credit Verification Center has sent a request to correct the credit inquiry to a "soft" check. This change should be reflected on *** ***'s credit report after days. Verizon has provided this information to *** ***.We trust this information will help to resolve ***
***'s concern
Verizon has reviewed the consumers account, the consumer's final billing totaled $1839.70. Verizon records reflect the consumer was billed $for an unreturned HD Set Top Box, $for an unreturned HD DVR box and $for an unreturned Digital adapterOur records show the consumer ported
services to another carrier on 12/*/however the account continued to bill for TV & Data Records show on the November statement the consumer was billed up until 12/**/and then was billed for an additional days on the December statementAs of 4/**/Verizon has adjusted all charges billed from 12/*/thru 1/*/Total amount adjusted $Once equipment is received in Verizon's inventory then those charges will be removed from the consumers account as wellUpon receipt of the complaint filed, Verizon made attempts to speak with the consumer regarding the billing, however to date; we have been unsuccessful in our attempts to reach himA please call email has been sent in hopes of speaking with the consumer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand perfectly what I have contracted to pay; I never stated that there was a misunderstanding on my part My January bill for VERIZON servicesat my home/bsiness were paid on time in the billing cycle established with the company quite a while ago My February payment which was due on 2.**was extendedfor payment to 3/*/ I made the payment on 3/*/ The amount of $was applicable for February $and the new March bill of $109.00, since I had recently updated and transferred my service When I checked the account recently to see if the amounts were properly categorized, it appeared to be so, and I made a $60payment to totally close the March statements which is due on 3/**/ My April bill should only a payment for $which is the agreed upon amountand there have been no recent changes or discharges requested Thank you for your assistance in this matter Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
A Verizon billing escalation representative spoke with *** *** on 3/**/The representative advised that the billing of the early termination fee (ETF) was valid The Verizon service was disconnect prior to the expiration of the month contractNo record was found
of a Verizon representative advising that the early termination fee would be waived do to multiple service issuesVerizon repair records show only repair reports, 12/**/and 2/*/for service issues. The billing of the ETF is being sustained
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After a 5th call I finally got another customer service person who advised that all of the orders were incorrect and that there was nothing else she could do. She also would not escalate the call to a supervisor. Thus, I told her to just cancel everything as I will be looking elsewhere for services as I am thoroughly disappointed in the Verizon's professionalism and courtesy in this matter. The dollar discount is not what I was looking for as I was looking to reduce my costs significantly due to economic reasons and Verizon didn't help in anyway as they kept promoting more expensive options.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
A Verizon customer service representative has contacted the customer via email many times. The customer has been advised that has to pay for the service at her old location for a partial month prior to the service being disconnected on 2/**/The customer is responsible for days of data and video and days of voice service. The representative advised her to wait for the billing statement so that they can review the statement and she can physically see the chargesThe customer's late payment made on 3/*/covered her billing from Jan *** -Feb ***Since the customer did not disconnect her service until 2/**/17, this means she is responsible for the balance at the old location for that partial periodThe payment made on 3/*/for $covered the Jan billing statement $The remainder of that payment covers the partial period before disconnection 2/**-2/**/and that should leave the customer with a small credit which will be applied to the new service at the new location