Verizon accounts representative has tried to make contact on different occasions to resolve *** *** concers with no successVerizon will send *** *** a call me letter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am very happy to say that the Verizon technician who arrived today to solve our FiOS problem was
competent, polite and very knowledgeableHe worked very hard to solve the problem with our system which he didHe was very personable and, in my mind, more than made up for the miserable response that we had from Verizon Customer serviceVerizon should "clone" this professional gentleman and disperse the clones throughout their customer service departmentHe single handedly redeemed Verizon
Sincerely,
*** ***
Please be advised Verizon spoke to customer *** *** and explained in detail Terms of Service of moving to an area where FIOS is not available She offered phone and internet services at the new location to avoid the early termination fee, but he refused since complex he is moving to
includes phone, internet and TV within the monthly rental charge with another provider. The records show the Terms of service were sent in written by a supervisor on 08/**/and they were advised at that time of the fee. We issued the order to disconnect service on 08/**/as requested by customer and advised the early termination fee is $170. We trust this provides your office with the information required in this matter. Thank you, MsM***SrAnalystVerizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have done that, I was told that there is nothing they can do to fix the website listed in the paragraph below (*** This is what I find so unacceptable and unbelievably aggravating To sum up again, that site does not allow me to loggin to begin the appeal process
If you chose Option Reduce Speed in Days, then the speed of your Internet service will be temporarily reduced to a maximum of kbps downstream / kbps upstream for a period of two (2) days beginning 07/**/at 08:05:AMCentral timeYour service will be restored to its speed on 07/**/at 08:05:AM Central timeIf you change your mind and wish to file an appeal, you can do so up until 07/**/at 08:05:AM Central time,by going *** for information on how to file an appeal with the American Arbitration Association (AAA)If AAA notifies us that you successfully filed an appeal, then we will suspend the speed reduction to your service until after AAA makes its decisionPlease see "If you chose Option Appeal" below for more information on the appeal process.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon records have been reviewed and the bundle has already been corrected back to the correct rate of $and the June **, bill was given a credit of $to bring balance to $A call was made to *** *** and a message was left detailing this informationAm email was also
sent with direct contact information
Upon receipt of the complaint, the issue was referred to the appropriate department to review and investigateOur records show the Fully Loaded Entertainment Package was a months promotion that expiredOn September *, we issued a one time adjustment for the Fully Loaded Entertainment
Package which was explained to the customer as well as their options and the associated charges if they retain the PackageA Service Order Confirmation was emailed to the customer which detailed the promotion, the charges and expiration datesThe customer spoke with our representative on March *, 2016, who explained the bill, discounts, credits and expiration dates which are printed on the monthly bill statement. There has been an exchange of emails with the customer regarding this issueThe customer has the option of making changes to the services at any time without breaking the contract
The account# is *** and it shows the 6/**/bill had a credit of $and on 9/**/the system shows REFUND POSTED TO CUSTOMERS BANK ACCOUNTIt is to the bank account# ending in the last four #*** at *** ***The customer was advised. Case closed
Our investigation found that the direct debit for payment had not been set up on the accountWe had the auto pay set up and also had a billing specialist contact the customer to review and resolve issues with the billingWe appreciate this matter being brought to our attention
Verizon has reviewed *** *** accountVerizon has determined the disputed charge was in error. Verizon's Customer Service Escalation team has credited the disputed charge and associated late payment charge. This credit should be reflected on *** *** May bill. Verizon has
provided this information to *** ***.We trust this information will help to resolve *** *** concerns
This customer was offered $all inclusive for triple playHe decided to go with double removing phone lineWhen he had secoond thoughts the day after, his bundle was coming out to $all inclusive. I'm adding a $a month discount for mos to honor the $rate. Case
closed
*** ***
*** ***
*** *** Thank you for referring the case of *** *** to our office for review. We appreciate you bringing this matter to our attention According to our records; on 1/**/a new router was ordered and shipped to the customer.
A Verizon representative contacted the customer on 2/*/to ensure service was working at the requested speeds. On February *, 2016; a courtesy credit was issued totaling $100.34. We successfully reached *** *** to provide this information. The customer expressed satisfaction with this resolution. We apologize for any inconvenience this may have caused the customer. We trust this information will assist you in closing out this case for any inconvenience this may have caused the customer. Sincerely, Laurene R.SW Executive Relations
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After a 5th call I finally got another customer service person who advised that all of the orders were incorrect and that there was nothing else she could do. She also would not escalate the call to a supervisor. Thus, I told her to just cancel everything as I will be looking elsewhere for services as I am thoroughly disappointed in the Verizon's professionalism and courtesy in this matter. The dollar discount is not what I was looking for as I was looking to reduce my costs significantly due to economic reasons and Verizon didn't help in anyway as they kept promoting more expensive options.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Issued duplicate copy of final bill dated August **, 0n 10/**/17, customer will receive the bill in approximately 5-days. Also stopped collection activity
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention*** *** expressed concern about his contract with VerizonPlease be advised that our Billing Investigation Team was able to speak with *** *** today, May **,
He understands that when he renewed his contract on April *, there was a rate increaseAs a courtesy to *** *** and honoring him as a customer we were able to offer a one-time credit of $We trust that this information will assist you in the closing of this complaintWe apologize for any inconvenience that *** *** has experienced as a result of the above matter
Verizon's Customer Service Escalation Team representative reviewed *** ***'s account. After complete review of the account, the representative issued credits for the amount *** *** felt she was overcharged. This information was provided to *** ***.We trust this
information will help to resolve *** ***'s concerns
Subsequent to receipt of the complaint, a Verizon billing consultant obtained the phone call recording of February **, between *** *** and another consultant. The consultant contacted *** *** February **, and explained that during that conversation the entertainment package
she was receiving for $with a full discount of $was removed from the account. Because the discount ended February **, 2018, the attending representative added a courtesy full credit of $to cover the charge on her February bill. The representative also renewed *** ***’s contract bundle for two (2) years at $and provided HBO free for two (2) years until February **, 2020. Please note that during the conversation, the representative twice advised that this was a contract renewal and the customer completed Life on FIOS that also advised the customer of a two-year contract. Due to the renewal of the contract, a $valued-customer credit was removed from the account which was good until June 2018. The representative set up a recurring credit for the $effective until June to replace the valued-customer credit. *** ***’s bill should be around $until June 2018; thereafter, it will increase to $150.44. *** *** is satisfied with the explanation provided and thanked the consultant for his assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon sales person lied to make a sale and the customer service refuses to rectify the situationThey are a horrible company and I won't be doing business with them again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon accounts representative has tried to make contact on different occasions to resolve *** *** concers with no successVerizon will send *** *** a call me letter
*** *** was given a credit of $on 9/**/that will refect on his 9/**/bill
We have applied days out of service credit to the account totaling $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I am very happy to say that the Verizon technician who arrived today to solve our FiOS problem was
competent, polite and very knowledgeableHe worked very hard to solve the problem with our system which he didHe was very personable and, in my mind, more than made up for the miserable response that we had from Verizon Customer serviceVerizon should "clone" this professional gentleman and disperse the clones throughout their customer service departmentHe single handedly redeemed Verizon
Sincerely,
*** ***
Please be advised Verizon spoke to customer *** *** and explained in detail Terms of Service of moving to an area where FIOS is not available She offered phone and internet services at the new location to avoid the early termination fee, but he refused since complex he is moving to
includes phone, internet and TV within the monthly rental charge with another provider. The records show the Terms of service were sent in written by a supervisor on 08/**/and they were advised at that time of the fee. We issued the order to disconnect service on 08/**/as requested by customer and advised the early termination fee is $170. We trust this provides your office with the information required in this matter. Thank you, MsM***SrAnalystVerizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have done that, I was told that there is nothing they can do to fix the website listed in the paragraph below (*** This is what I find so unacceptable and unbelievably aggravating To sum up again, that site does not allow me to loggin to begin the appeal process
If you chose Option Reduce Speed in Days, then the speed of your Internet service will be temporarily reduced to a maximum of kbps downstream / kbps upstream for a period of two (2) days beginning 07/**/at 08:05:AMCentral timeYour service will be restored to its speed on 07/**/at 08:05:AM Central timeIf you change your mind and wish to file an appeal, you can do so up until 07/**/at 08:05:AM Central time,by going *** for information on how to file an appeal with the American Arbitration Association (AAA)If AAA notifies us that you successfully filed an appeal, then we will suspend the speed reduction to your service until after AAA makes its decisionPlease see "If you chose Option Appeal" below for more information on the appeal process.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Verizon records have been reviewed and the bundle has already been corrected back to the correct rate of $and the June **, bill was given a credit of $to bring balance to $A call was made to *** *** and a message was left detailing this informationAm email was also
sent with direct contact information
Upon receipt of the complaint, the issue was referred to the appropriate department to review and investigateOur records show the Fully Loaded Entertainment Package was a months promotion that expiredOn September *, we issued a one time adjustment for the Fully Loaded Entertainment
Package which was explained to the customer as well as their options and the associated charges if they retain the PackageA Service Order Confirmation was emailed to the customer which detailed the promotion, the charges and expiration datesThe customer spoke with our representative on March *, 2016, who explained the bill, discounts, credits and expiration dates which are printed on the monthly bill statement. There has been an exchange of emails with the customer regarding this issueThe customer has the option of making changes to the services at any time without breaking the contract
The service has been restored. There is a $adjustment/credit...but it does not state what it's for. Either way, a $credit is not acceptable
The account# is *** and it shows the 6/**/bill had a credit of $and on 9/**/the system shows REFUND POSTED TO CUSTOMERS BANK ACCOUNTIt is to the bank account# ending in the last four #*** at *** ***The customer was advised. Case closed
Our investigation found that the direct debit for payment had not been set up on the accountWe had the auto pay set up and also had a billing specialist contact the customer to review and resolve issues with the billingWe appreciate this matter being brought to our attention
Verizon has reviewed *** *** accountVerizon has determined the disputed charge was in error. Verizon's Customer Service Escalation team has credited the disputed charge and associated late payment charge. This credit should be reflected on *** *** May bill. Verizon has
provided this information to *** ***.We trust this information will help to resolve *** *** concerns
This customer was offered $all inclusive for triple playHe decided to go with double removing phone lineWhen he had secoond thoughts the day after, his bundle was coming out to $all inclusive. I'm adding a $a month discount for mos to honor the $rate. Case
closed
*** ***
*** ***
*** *** Thank you for referring the case of *** *** to our office for review. We appreciate you bringing this matter to our attention According to our records; on 1/**/a new router was ordered and shipped to the customer.
A Verizon representative contacted the customer on 2/*/to ensure service was working at the requested speeds. On February *, 2016; a courtesy credit was issued totaling $100.34. We successfully reached *** *** to provide this information. The customer expressed satisfaction with this resolution. We apologize for any inconvenience this may have caused the customer. We trust this information will assist you in closing out this case for any inconvenience this may have caused the customer. Sincerely, Laurene R.SW Executive Relations
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After a 5th call I finally got another customer service person who advised that all of the orders were incorrect and that there was nothing else she could do. She also would not escalate the call to a supervisor. Thus, I told her to just cancel everything as I will be looking elsewhere for services as I am thoroughly disappointed in the Verizon's professionalism and courtesy in this matter. The dollar discount is not what I was looking for as I was looking to reduce my costs significantly due to economic reasons and Verizon didn't help in anyway as they kept promoting more expensive options.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Issued duplicate copy of final bill dated August **, 0n 10/**/17, customer will receive the bill in approximately 5-days. Also stopped collection activity
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate this matter being brought to our attention*** *** expressed concern about his contract with VerizonPlease be advised that our Billing Investigation Team was able to speak with *** *** today, May **,
He understands that when he renewed his contract on April *, there was a rate increaseAs a courtesy to *** *** and honoring him as a customer we were able to offer a one-time credit of $We trust that this information will assist you in the closing of this complaintWe apologize for any inconvenience that *** *** has experienced as a result of the above matter
Verizon's Customer Service Escalation Team representative reviewed *** ***'s account. After complete review of the account, the representative issued credits for the amount *** *** felt she was overcharged. This information was provided to *** ***.We trust this
information will help to resolve *** ***'s concerns
Subsequent to receipt of the complaint, a Verizon billing consultant obtained the phone call recording of February **, between *** *** and another consultant. The consultant contacted *** *** February **, and explained that during that conversation the entertainment package
she was receiving for $with a full discount of $was removed from the account. Because the discount ended February **, 2018, the attending representative added a courtesy full credit of $to cover the charge on her February bill. The representative also renewed *** ***’s contract bundle for two (2) years at $and provided HBO free for two (2) years until February **, 2020. Please note that during the conversation, the representative twice advised that this was a contract renewal and the customer completed Life on FIOS that also advised the customer of a two-year contract. Due to the renewal of the contract, a $valued-customer credit was removed from the account which was good until June 2018. The representative set up a recurring credit for the $effective until June to replace the valued-customer credit. *** ***’s bill should be around $until June 2018; thereafter, it will increase to $150.44. *** *** is satisfied with the explanation provided and thanked the consultant for his assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Verizon sales person lied to make a sale and the customer service refuses to rectify the situationThey are a horrible company and I won't be doing business with them again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***