Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, Scott M***
Good morning, This case has been acknowledged and is being assigned to [redacted] She will be in contact with the customer and advise of resolutionIf you have any questions please respond to this emailThank you for contacting us regarding this issueDeirdre S.Executive Relation Team###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Verizon had taken away my phone line to give to another Verizon customer, since there is not enough lines on the poleVerizon is the only company that the authority to fix problems on the poleI have asked the technician who came down 'what happened?', besides of yelling and screaming I didn't get any respondIt was extremely obvious that the technician knew exactly what he was doingI request Verizon should immediately come down and fix the problem In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please be advised, Verizon has spoken with the consumer and issued an order to disconnect services under telephone number ending # [redacted] and #***A request has been placed to back date the billing on the accountVerizon is currently waiting for the final billing to generateVerizon has a follow up set on the account to ensure the account balance has been zeroed outVerizon has agreed to follow up directly with the consumer within approximately weeksDirect contact information has been provided to the consumer should he have any questions/concerns in the interim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have received a response from VerizonI agree with Verizon's statement that my service was disconnected on August [redacted] as I requestedI agree with Verizon to pay the billed amount of $I also agree with Verizon to pay a prorated charge on my next and Final bill which will include charges up until August ***My complaint is not satisfied because I have been locked out of making payment on my billVerizon will NOT allow me to make an online payment from my Verizon account, by check, as I always have paid my billsUntil Verizon allows me to pay my currant bill and my next, FINAL, bill, I wish this complaint to remain active with the Revdex.comThank You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Verizon's Executive office received this concern on 1115. [redacted] was contacted on 1115 and advised of receipt of the concern. [redacted] was contacted by the Local Manager after the attempt to install the service was missed and the installation was rescheduled. The... technician was dispatched on 1115 and completed the installation. Verizon has spoken with [redacted] and confirmed the installation has been completed. We trust this information will help to resolve Mr. R [redacted] concerns.
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate this matter being brought to our attention [redacted] expressed concern in regards to the billing of Verizon services after the date he requested to disconnect A Verizon representative spoke with [redacted] on July *, in regards to this inquiry We have reviewed the account and taken actions to have the account disconnected We have issued credit for $in regards to the months that were billed while the services should have been disconnected We will continue to work to expedite a refund once the final bill has generated within the next days [redacted] has been provided with the direct number for the account specialist assigned to handling this inquiry should he have any questions or need additional resolution Please accept these actions as closure to this inquiry We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have contacted me directly by phone and to my knowledge, they are still investigating the caseI was told that someone will contact me again on this matter and I am still waiting for their responseTherefore, this case is STILL open and has not been resolved yet Sincerely, [redacted]
Please be advised, Verizon has reviewed the consumers account, records reflect the consumer contacted Verizon requesting to have services bill separately The consumer inadvertently was advised inaccurate information regarding the billing of servicesA technician was dispatched on the order request and advised at that time that the separation could not be performedThis information was explained to the consumer who then requested to cancel the orderTV services were disconnected in March Data and Telephone services were disconnected in JuneThe Verizon billing agent has advised that an early termination fee has not billed to the account to date and has made attempts to speak with the consumer in order to discuss the account for resolutionAttempts have been made to speak with the consumer, however to date; we have not been successful in our attempts to reach herA please call letter will be mailed in hopes of speaking with the consumer regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good afternoon,We processed the refund check on 6/ [redacted] and will have it delivered to the address provided by the claimant within the next 7-10 business days.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I am closing this on the promise that the September bill will not have the recurring issues Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response to my complaint is basically a restatement of the reasons Verizon has imposed these charges and they offer no relief. It should be noted that I am in the middle of a two year contract with Verizon for their services and, as a result, I am unable to change providers without significant penalty. Therefore, Verizon has unilaterally required that I pay an extra monthly fee, buy one of their routers, or purchase a 'compatible' router from another vendor without providing detailed technical specifications on what constitutes compatibility. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
On 1117, a representative spoke with the customer via chat and arranged for customer to exchange router at Verizon Local Package Center. [redacted] advised that he would pick up the router the next day. The representative also confirmed with the Network Team that the service was provisioned... correctly for 1G. The representative arranged for a follow-up call with the customer so he could check the speeds once the service was hardwired to new router.On 1117, the representative spoke with the customer and confirmed that he received the router and the service was working fine. The customer had no other concerns.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [A credit for days without service is not acceptable and somewhat insulting for what we had to deal with We had to take two days off of work in order to sit with techs for hours on the first visit and hours on the next I had to cancel a party to watch the Ravens game in our new home that was scheduled for the 3rd day after the planned install They screwed up the second appointment and told me they could not come out until the 4th day after the planned install Luckily it randomly came on on the third day I have heard nothing from Verizon other than a call asking if it was working] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have returned messages from Ms J [redacted] as well as another representative named Doug from her department and I have yet to receive a response from either In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My complaint was inspired after consultation with Verizon's Usage Verification Center, as stated aboveThey were the department that was rude, unhelpful and completely disregarded the arrangement that had been set in place and had yet been fulfilledThis response in NO way resolves the matter nor does it address the broken agreement made between Verizon and I In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Verizon contacted the customer on and the service tested as working The test also showed that a telephone was not connected to the Optical Network TerminalThe technician educated the customer on how to isolate her customer owned phone equipment and explained that she should test one phone only at each jack at a timeThe customer was not home but she said that she would test on 1/ [redacted] in the evening and she requested a follow up call on On 1/***16, Verizon recalled the customer who stated service was working fineThe customer requested out of service creditIt was noted that Verizon does no credit for trouble with customer owned equipmentIn addition, the customer had an appointment scheduled in October that she cancelled because she didn't have time to address the matter and she didn't want to be charged for a visitVerizon apologizes for any inconvenience experienced by the customer as a result of this matter
Verizon spoke with the customer and apologized for the backup security for Internet services that was placed on his account without his approval. Verizon has issued the remaining refund in the amount of $49.03 which will appear on the 2-**-17 bill. Verizon also apologized for his poor experience... with an unprofessional employee and advised that a coaching / training request has been submitted and that matter will be handled internally by Verizon. Verizon apologizes for the inconvenience the customer experienced as a result of this matter.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, Scott M***
Good morning, This case has been acknowledged and is being assigned to [redacted] She will be in contact with the customer and advise of resolutionIf you have any questions please respond to this emailThank you for contacting us regarding this issueDeirdre S.Executive Relation Team###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Verizon had taken away my phone line to give to another Verizon customer, since there is not enough lines on the poleVerizon is the only company that the authority to fix problems on the poleI have asked the technician who came down 'what happened?', besides of yelling and screaming I didn't get any respondIt was extremely obvious that the technician knew exactly what he was doingI request Verizon should immediately come down and fix the problem In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please be advised, Verizon has spoken with the consumer and issued an order to disconnect services under telephone number ending # [redacted] and #***A request has been placed to back date the billing on the accountVerizon is currently waiting for the final billing to generateVerizon has a follow up set on the account to ensure the account balance has been zeroed outVerizon has agreed to follow up directly with the consumer within approximately weeksDirect contact information has been provided to the consumer should he have any questions/concerns in the interim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have received a response from VerizonI agree with Verizon's statement that my service was disconnected on August [redacted] as I requestedI agree with Verizon to pay the billed amount of $I also agree with Verizon to pay a prorated charge on my next and Final bill which will include charges up until August ***My complaint is not satisfied because I have been locked out of making payment on my billVerizon will NOT allow me to make an online payment from my Verizon account, by check, as I always have paid my billsUntil Verizon allows me to pay my currant bill and my next, FINAL, bill, I wish this complaint to remain active with the Revdex.comThank You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Verizon's Executive office received this concern on 1115. [redacted] was contacted on 1115 and advised of receipt of the concern. [redacted] was contacted by the Local Manager after the attempt to install the service was missed and the installation was rescheduled. The... technician was dispatched on 1115 and completed the installation. Verizon has spoken with [redacted] and confirmed the installation has been completed. We trust this information will help to resolve Mr. R [redacted] concerns.
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate this matter being brought to our attention [redacted] expressed concern in regards to the billing of Verizon services after the date he requested to disconnect A Verizon representative spoke with [redacted] on July *, in regards to this inquiry We have reviewed the account and taken actions to have the account disconnected We have issued credit for $in regards to the months that were billed while the services should have been disconnected We will continue to work to expedite a refund once the final bill has generated within the next days [redacted] has been provided with the direct number for the account specialist assigned to handling this inquiry should he have any questions or need additional resolution Please accept these actions as closure to this inquiry We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have contacted me directly by phone and to my knowledge, they are still investigating the caseI was told that someone will contact me again on this matter and I am still waiting for their responseTherefore, this case is STILL open and has not been resolved yet Sincerely, [redacted]
Please be advised, Verizon has reviewed the consumers account, records reflect the consumer contacted Verizon requesting to have services bill separately The consumer inadvertently was advised inaccurate information regarding the billing of servicesA technician was dispatched on the order request and advised at that time that the separation could not be performedThis information was explained to the consumer who then requested to cancel the orderTV services were disconnected in March Data and Telephone services were disconnected in JuneThe Verizon billing agent has advised that an early termination fee has not billed to the account to date and has made attempts to speak with the consumer in order to discuss the account for resolutionAttempts have been made to speak with the consumer, however to date; we have not been successful in our attempts to reach herA please call letter will be mailed in hopes of speaking with the consumer regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Good afternoon,We processed the refund check on 6/ [redacted] and will have it delivered to the address provided by the claimant within the next 7-10 business days.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I am closing this on the promise that the September bill will not have the recurring issues Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response to my complaint is basically a restatement of the reasons Verizon has imposed these charges and they offer no relief. It should be noted that I am in the middle of a two year contract with Verizon for their services and, as a result, I am unable to change providers without significant penalty. Therefore, Verizon has unilaterally required that I pay an extra monthly fee, buy one of their routers, or purchase a 'compatible' router from another vendor without providing detailed technical specifications on what constitutes compatibility. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
On 1117, a representative spoke with the customer via chat and arranged for customer to exchange router at Verizon Local Package Center. [redacted] advised that he would pick up the router the next day. The representative also confirmed with the Network Team that the service was provisioned... correctly for 1G. The representative arranged for a follow-up call with the customer so he could check the speeds once the service was hardwired to new router.On 1117, the representative spoke with the customer and confirmed that he received the router and the service was working fine. The customer had no other concerns.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [A credit for days without service is not acceptable and somewhat insulting for what we had to deal with We had to take two days off of work in order to sit with techs for hours on the first visit and hours on the next I had to cancel a party to watch the Ravens game in our new home that was scheduled for the 3rd day after the planned install They screwed up the second appointment and told me they could not come out until the 4th day after the planned install Luckily it randomly came on on the third day I have heard nothing from Verizon other than a call asking if it was working] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have returned messages from Ms J [redacted] as well as another representative named Doug from her department and I have yet to receive a response from either In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My complaint was inspired after consultation with Verizon's Usage Verification Center, as stated aboveThey were the department that was rude, unhelpful and completely disregarded the arrangement that had been set in place and had yet been fulfilledThis response in NO way resolves the matter nor does it address the broken agreement made between Verizon and I In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Verizon contacted the customer on and the service tested as working The test also showed that a telephone was not connected to the Optical Network TerminalThe technician educated the customer on how to isolate her customer owned phone equipment and explained that she should test one phone only at each jack at a timeThe customer was not home but she said that she would test on 1/ [redacted] in the evening and she requested a follow up call on On 1/***16, Verizon recalled the customer who stated service was working fineThe customer requested out of service creditIt was noted that Verizon does no credit for trouble with customer owned equipmentIn addition, the customer had an appointment scheduled in October that she cancelled because she didn't have time to address the matter and she didn't want to be charged for a visitVerizon apologizes for any inconvenience experienced by the customer as a result of this matter
Verizon spoke with the customer and apologized for the backup security for Internet services that was placed on his account without his approval. Verizon has issued the remaining refund in the amount of $49.03 which will appear on the 2-**-17 bill. Verizon also apologized for his poor experience... with an unprofessional employee and advised that a coaching / training request has been submitted and that matter will be handled internally by Verizon. Verizon apologizes for the inconvenience the customer experienced as a result of this matter.