Verizon contacted the customer and explained that the $69.99activation fee is valid and will not be creditedThere was an increase of$for DATA and $for Voice and that's why his old bundle at $wasless at his old address and $at his new addressA monthly discount of $15.00for months was added to the accountAnd a $credit was issued for thecurrent bill
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I tried returning a call to MrC [redacted] on [redacted] around 530pm - before 6pm (his advertised closing time) and he never tried to call me backthis is his phone # ###-###-#### Ext [redacted] My final bill w/ [redacted] was $(and I had a credit of $w/ [redacted] **, so did not owe them anything with the Nov [redacted] payment that I made to Verizon), not the regfee of $69, so I am owed a refund.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
The customer was contacted regarding the outage We dispatched a technician on June [redacted] who was able to resolve their concerns A credit has been issued to the account for the loss in service
Good morning, The account was disconnected on This will cause adjustments to be made on the account which reflect on the final bill, this can take to billings cycles to processThe billing cycles for this account are on the [redacted] of each monthThere have been no payments on the account since which was prior to the service being disconnectedWe have an open case so we can monitor the account and contact the claimant once the final bill processesRegarding the unknown device, I advised the claimant to disregard it as there will be no charge for it and we only required that the cable card be returned
I contacted the customer and he advised that his Safari has not work after February *** He said he is not sure if the problem is on Verizon's end or his computer The customer said that he will try to update his computer to see if that helps He also stated that he does not want Verizon's tech support to call him He stated that he has wasted to much time and tech support can't access his computer The customer said that he has found a work around and he will use this until he tries updating his computer
Verizon has declined waiving the Early Termination Fee The change was shown on [redacted] invoice, and he also sent an email confirming the addition of the new term
[redacted] Thank you for referring the Revdex.com# [redacted] complaint of Yvette J [redacted] to our office for review We appreciate your bringing this matter to our attentionOur expectation is that all Verizon customers experience the highest level of service In the rare instance they do not, we make every attempt to assure we are taking the necessary steps to rectify their concernsVerizon records indicate order [redacted] completed on February **, renewing the Double Play bundle services for FiOS Digital Voice and Internet 50/A confirmation email was sent to the customer itemizing the services, monthly rate and terms of serviceThe confirmation does reference a Special Offer for placing the order making the customer eligible for wireless dataThis offer is made available through Verizon WirelessWe ask that this matter be served to Verizon WirelessOur expectation is that all Verizon customers experience the highest level of service In the rare instance they do not, we make every attempt to assure we are taking the necessary steps to rectify their concernsWe do regret the inconvenience experienced as Verizon Communications representatives do not have access to the customers Verizon Wireless account recordsA Verizon representative was unsuccessful at reaching the customerVerizon Communications has requested a Verizon Wireless representative to contact [redacted] We apologize for any inconvenience this may have causedWe trust this information will assist you in closing this complaintThank you, Sherrill BVerizon Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I appreciate Verizon Fios crediting my account for the ongoing billing "IT Issue", I do not consider the case closed until My plan changes to the price quoted by a verizon executive ( in email previously attached) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
A representative spoke with the consumer who reviewed the orders and provided a breakdown of the estimated charges the service would be on each order The representative advised there have been no additional line charges on any of the bills The representative sent the customer copies of the reviewed bills for her review The representative issued two adjustments of $and the late payment fee; as a courtesy The representative added a recurring adjustment of $for the remainder of the customer's contract for customer satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company is completely stone-walling me as they did all summer with myself and other customers here in Cold SpringThey are liars and they owe all of usWhat can be done about this??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
A technician dispatched on and replaced the defected ONT A representative spoke with the customer who requested that we call him again to confirm his issue had been resolved We have made several attempts to contact the customer as requested but have been unable to reach him A letter and email has been sent advising the customer to contact us if he has further problems
The customer was affected by a damaged outside line. A technician was dispatched on 1216 and was able to restore the service. A credit in the amount $11.80 was issued on the account. We apologize for any inconvenience that this matter may have caused the customer.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It was not made clear on your website that I would be cancelling a portion of my old contract in order to sign up for the new one, and when I initially logged in to pay my bill, the message gave the idea that it was urgent that I renew, and not that I would be better off signing up in months I hope that in the future you would make it clear on the website that the customer will be cancelling the old contract early, and provide the date at which the customer should renew if he/she wants to take advantage of the entire old contract.Although I am not satisfied with the answer, I do appreciate that you at least addressed that issue Did you not find the rest of my questions even worthy of response? I ask that you please address the rest of my questions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Executive Relations Team/Donna K***- [redacted] - 122015- I called CBR [redacted] and spoke with MrRussell Pittman regarding his experience with Verizon Customer Service and regarding the Early Termination Fee [redacted] has Fios data service with a speed of 25M/25M only at his current address and is moving to a location where we would only be able to provide him with a maximum speed of 3M on copper based High Speed Internet [redacted] also works from home from time to time and the 3M speed would not meet his needsGiven the circumstances, an exception was made and I waived the Early Termination Fee when I placed order [redacted] to disconnect the data service 012016.I also told [redacted] that a new bill will drop on 01/01/and bill for the month of JanuaryIt will be fine for him to wait until the bill when he will get a prorated credit back to and pay that billI also apologized to [redacted] as he stated that he had requested a supervisor when he called in to Customer Service and the supervisor never directly took over the callHe stated the router is bolted to a wall in the apartment with a sticker that states not to remove- it is permanently attached and the disconnect order showed customer provided routerHe reported that the waiving of the Early Termination Fee resolved his issue
Prior to receipt of the complaint an order was placed with an online representative to correct the billing We spoke with [redacted] November **, and today He confirmed the matter is resolved and is very happy with the service he received in resolving his billing issue by online We trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
A Verizon representative spoke with [redacted] on October **, in regards to this inquiry We have made changes to include the standard box at no charge as a one time exception [redacted] does understand that should his services move again, he would lose this promotion [redacted] has accepted these actions as resolution to this inquiry
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The service was terminated do to lack of service from Verizon in the new locationWhere does it state that customer is responsible for an early termination fee, if Verizon is unable to extend service to an area? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please be advised a Verizon Billing Specialist spoke to [redacted] on October **, to review the account [redacted] was disputing the pro-rated charges on the account because she was told the bill would only be the $for the increase in TV package and not told the next bill would contain prorated charges As a good will gesture we issued a credit for the prorated amount and that will be deduced from the next statement because she has already paid the bill We trust this provides your office with the information required in this matterThank you, MsM [redacted] SrAnalyst Verizon Executive Relations
Verizon contacted the customer and explained that the $69.99activation fee is valid and will not be creditedThere was an increase of$for DATA and $for Voice and that's why his old bundle at $wasless at his old address and $at his new addressA monthly discount of $15.00for months was added to the accountAnd a $credit was issued for thecurrent bill
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I tried returning a call to MrC [redacted] on [redacted] around 530pm - before 6pm (his advertised closing time) and he never tried to call me backthis is his phone # ###-###-#### Ext [redacted] My final bill w/ [redacted] was $(and I had a credit of $w/ [redacted] **, so did not owe them anything with the Nov [redacted] payment that I made to Verizon), not the regfee of $69, so I am owed a refund.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
According to Verizon's records, the customer must contact Verizon's Usage Verification Center at ###-###-#### to address the dispute
The customer was contacted regarding the outage We dispatched a technician on June [redacted] who was able to resolve their concerns A credit has been issued to the account for the loss in service
Good morning, The account was disconnected on This will cause adjustments to be made on the account which reflect on the final bill, this can take to billings cycles to processThe billing cycles for this account are on the [redacted] of each monthThere have been no payments on the account since which was prior to the service being disconnectedWe have an open case so we can monitor the account and contact the claimant once the final bill processesRegarding the unknown device, I advised the claimant to disregard it as there will be no charge for it and we only required that the cable card be returned
I contacted the customer and he advised that his Safari has not work after February *** He said he is not sure if the problem is on Verizon's end or his computer The customer said that he will try to update his computer to see if that helps He also stated that he does not want Verizon's tech support to call him He stated that he has wasted to much time and tech support can't access his computer The customer said that he has found a work around and he will use this until he tries updating his computer
Verizon has declined waiving the Early Termination Fee The change was shown on [redacted] invoice, and he also sent an email confirming the addition of the new term
[redacted] Thank you for referring the Revdex.com# [redacted] complaint of Yvette J [redacted] to our office for review We appreciate your bringing this matter to our attentionOur expectation is that all Verizon customers experience the highest level of service In the rare instance they do not, we make every attempt to assure we are taking the necessary steps to rectify their concernsVerizon records indicate order [redacted] completed on February **, renewing the Double Play bundle services for FiOS Digital Voice and Internet 50/A confirmation email was sent to the customer itemizing the services, monthly rate and terms of serviceThe confirmation does reference a Special Offer for placing the order making the customer eligible for wireless dataThis offer is made available through Verizon WirelessWe ask that this matter be served to Verizon WirelessOur expectation is that all Verizon customers experience the highest level of service In the rare instance they do not, we make every attempt to assure we are taking the necessary steps to rectify their concernsWe do regret the inconvenience experienced as Verizon Communications representatives do not have access to the customers Verizon Wireless account recordsA Verizon representative was unsuccessful at reaching the customerVerizon Communications has requested a Verizon Wireless representative to contact [redacted] We apologize for any inconvenience this may have causedWe trust this information will assist you in closing this complaintThank you, Sherrill BVerizon Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I appreciate Verizon Fios crediting my account for the ongoing billing "IT Issue", I do not consider the case closed until My plan changes to the price quoted by a verizon executive ( in email previously attached) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
A representative spoke with the consumer who reviewed the orders and provided a breakdown of the estimated charges the service would be on each order The representative advised there have been no additional line charges on any of the bills The representative sent the customer copies of the reviewed bills for her review The representative issued two adjustments of $and the late payment fee; as a courtesy The representative added a recurring adjustment of $for the remainder of the customer's contract for customer satisfaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company is completely stone-walling me as they did all summer with myself and other customers here in Cold SpringThey are liars and they owe all of usWhat can be done about this??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
A technician dispatched on and replaced the defected ONT A representative spoke with the customer who requested that we call him again to confirm his issue had been resolved We have made several attempts to contact the customer as requested but have been unable to reach him A letter and email has been sent advising the customer to contact us if he has further problems
The customer was affected by a damaged outside line. A technician was dispatched on 1216 and was able to restore the service. A credit in the amount $11.80 was issued on the account. We apologize for any inconvenience that this matter may have caused the customer.
Verizon’s records show that an order to port the customer’s service was on
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It was not made clear on your website that I would be cancelling a portion of my old contract in order to sign up for the new one, and when I initially logged in to pay my bill, the message gave the idea that it was urgent that I renew, and not that I would be better off signing up in months I hope that in the future you would make it clear on the website that the customer will be cancelling the old contract early, and provide the date at which the customer should renew if he/she wants to take advantage of the entire old contract.Although I am not satisfied with the answer, I do appreciate that you at least addressed that issue Did you not find the rest of my questions even worthy of response? I ask that you please address the rest of my questions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Executive Relations Team/Donna K***- [redacted] - 122015- I called CBR [redacted] and spoke with MrRussell Pittman regarding his experience with Verizon Customer Service and regarding the Early Termination Fee [redacted] has Fios data service with a speed of 25M/25M only at his current address and is moving to a location where we would only be able to provide him with a maximum speed of 3M on copper based High Speed Internet [redacted] also works from home from time to time and the 3M speed would not meet his needsGiven the circumstances, an exception was made and I waived the Early Termination Fee when I placed order [redacted] to disconnect the data service 012016.I also told [redacted] that a new bill will drop on 01/01/and bill for the month of JanuaryIt will be fine for him to wait until the bill when he will get a prorated credit back to and pay that billI also apologized to [redacted] as he stated that he had requested a supervisor when he called in to Customer Service and the supervisor never directly took over the callHe stated the router is bolted to a wall in the apartment with a sticker that states not to remove- it is permanently attached and the disconnect order showed customer provided routerHe reported that the waiving of the Early Termination Fee resolved his issue
Prior to receipt of the complaint an order was placed with an online representative to correct the billing We spoke with [redacted] November **, and today He confirmed the matter is resolved and is very happy with the service he received in resolving his billing issue by online We trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
A Verizon representative spoke with [redacted] on October **, in regards to this inquiry We have made changes to include the standard box at no charge as a one time exception [redacted] does understand that should his services move again, he would lose this promotion [redacted] has accepted these actions as resolution to this inquiry
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The service was terminated do to lack of service from Verizon in the new locationWhere does it state that customer is responsible for an early termination fee, if Verizon is unable to extend service to an area? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please be advised a Verizon Billing Specialist spoke to [redacted] on October **, to review the account [redacted] was disputing the pro-rated charges on the account because she was told the bill would only be the $for the increase in TV package and not told the next bill would contain prorated charges As a good will gesture we issued a credit for the prorated amount and that will be deduced from the next statement because she has already paid the bill We trust this provides your office with the information required in this matterThank you, MsM [redacted] SrAnalyst Verizon Executive Relations