Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I appreciate Verizon's payment of $as it acknowledges that they made an errorBut this is similar to someone shoplifting by accidentally putting something in their pocket, forgetting about it and walking out of the storeThat person can give the stolen merchandise back, but the shoplifter could still be in some troubleAdditionally, that store owner may have to beef up on security costs I hope the metaphor was useful in that it brings into perspective large corporations like Verizon - their mistakes aren't even thought of as crimes and a simple refund should make it OKI disagree - I think that with more resources, these mistakes should happen LESS often and I think that Verizon should have to pay the same penalty as we all would for stealing from somebody else.My claim can only be satisfied if Verizon pays for my time to call and correct this situation and my added time in the future to scrutinize every item on their billRejected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please be advised, Verizon has spoken with the consumer who has confirmed receipt of the $certificate (which expires 615)It has been explained that Verizon Wireless requires you to have an existing account or to establish a new yr account with this certificateIt has been explained that Verizon can not waive Verizon Wireless' terms surrounding the tablet
We require legal name for billing purposesIn order for the bill name to be changed we explained to the customer we will need the customer to provide a copy of the legal name change documentation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We all do not live forevoer so assuming I have time to complain or be without internet is wrongif I am not credited I am doneas I have told rita who as recently as Tuesday asked me how many days I am down without serviceI have made no fios and cancel it, In reality, they come and call without any appointment being madeI would not have to write here if with all the money these is make someone could get it straight and CREDIT what I am not gettingWhile fios may be a fix it is NOT a substitute for credting down serviceif not done I am done and will take it further PERIOD get your facts straightCREDIT the account FIOS in future its not a CREDIT for PAST I deny cancelling anything and don't count I am done if not resolved so there will be nothing to complain aboutI am a PROFESSIONAL not an is phone person In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Verizon has issued credit to the customer's account for the first installment billing of $for the technician visit and $for the first installment of the existing outlet activation totaling $in creditsThe remaining installment billing has been cancelledThe customer has been advisedVerizon apologizes for the inconvenience the customer experienced as a result of this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First, the service provided was not adequate and I should not have to pay for itThis is why we canceled service in the first placeI was charged for service that was sub-par with multiple disruptions and should not have to payWe made numerous complaints regarding the service to no availWhen we cancelled, we got billed excessively behind the point of cancellationTo make things worse, after my internal review of my record I found that I actually made payments that were not applied against my account by VerizonWhich bring into questions how many additional payment they have not applied to who knows how many other customersI have proof of payment that I could provide upon request, as I am hesitating to attach personal information.Secondly, an email requesting for proof as state by Verizon was never sentI would like to see support or proof of the emailThe only why I found out that I even had a balance from Verizon was when I was applying for a loan that this came up on the credit reportI called numerous times for supporting bill or statement of all the billing and payment history so that I can go back and go through all my Verizon payments, they never provided or state they don’t have the recordsThey only have that I owe the amountsI asked when was the last call I made using Verizon, they stated they don’t knowBased on the fact that they don’t have accurate records of payments and they don’t know when service was terminated based on actual calls and usage, I believe that the bill should be reversed and that Verizon should notify the credit agency that there is no outstanding balance in order to mitigate any further damage to my credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Verizon's Local Manager spoke with the customer about the issue The Local Manager advised [redacted] that Verizon will take care of the drive way by the pole, however we will not be moving the poleThe customer advised he was satisfied with the resolution
Upon receipt of the rebuttal, the issue was referred to the appropriate department to review and investigate. A repair ticket was issued for a technician dispatch who was on site on January *, 2017 and changed the Optical Network Terminal. Our representative spoke with the customer on the same day who advised it is currently working; however they would like a call back in a couple days to confirm there are no issues. I spoke with the customer on January ** who said the service is better than it was; however he still does not feel the issue is resolved and requested a call back on January **. On January **, our representative spoke with the customer and scheduled another technician dispatch as a follow up. The technician was on site on January ** and there was no indication of any trouble with the service. I spoke with the customer on January ** who said the technician 2was on site and did some troubleshooting but did not find any trouble with the service. The customer said the service is better than it was and he can 'live' with it. Out of service credits were previously issued. The customer has our direct contact information to call if there are any future issues and he is satisfied the issue is resolved.
Company records reflect a trouble report filed June **, 2015with Verizon regarding “no synchronization” issues The trouble ticket was closed June **, There have been no further ticketsfiled since June [redacted] Also, a review of the trouble history revealsno other trouble reported in the past months Subsequent to receipt of the complaint, I forwarded [redacted] ’s concerns to our Verizon Online technical support A review of the download portion of thecustomer’s usage reflects reading extremely close (i.e., or to over 3.0speeds) I was advised that readings atthis level will cause slow speeds and synchronization/connection issues aswell Please be advised that neither the Verizon Online techniciannor I were successful in speaking to the customer Voicemails that included callback informationwere provided to the customer In theabsence of speaking to the customer, Verizon nevertheless apologizes for anyinconvenience To that end, please alsobe apprised that at my request, Billing issued a pro-rated ten-dayout-of-service credit totaling $The credit will appear on the customer’s June **, billingstatement
Upon further review of the transaction between the Agent and the customer, the customer's account was adjusted for the Early Termination Fee and there is a balance for service provided from the date of installation to the date of disconnectionAn email was sent to the customer advising of the balance and if it is paid within a day period of adjustment posting to the account, the account would be eligible to be removed from their credit report; otherwise the past due charges would remain as an unpaid collectionThe customer was provided with their account number and address to mail the payment
Please be advised we spoke with [redacted] today to review her concerns with re-bundling her serviceWe provided the lowest price point for her current service would be $bundle rate for yearsWe explained she is currently in a contract until August **, and if she were to cancel the early termination fee is currently $ She stated she can get a lower rate with cable and is considering canceling her services She will contact Customer service if she chooses to close the account We trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
A Verizon representative spoke with [redacted] on The representative agreed to adjust the $return check fee, as this was apparently caused by a typoThe representative provided [redacted] with his new balance due
Upon further reviewing the customer's billing concerns, we issued the final adjustment on the account that ends in *** in the amount of $ The account ending in [redacted] already has a zero balance THe customer is not being held responsible for any late fees and this account was not credit reported We apologize for any inconvenience experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm waiting for the representative from Verizon to send me confirmation that they have resolved the concern In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Per the consumers latest reply, no further action is required by VerizonVerizon's prior response read as follows : Please be advised, Verizon has spoken with the consumer who has confirmed receipt of the $certificate (which expires 615)It has been explained that Verizon Wireless requires you to have an existing account or to establish a new yr account with this certificateIt has been explained that Verizon can not waive Verizon Wireless' terms surrounding the tablet
After reviewing Verizon's response I have found the following to be inaccurateFirst, there was no attempt to contact me at a number ending in [redacted] which is the only number ever placed on file by me or a family member for this accountInstead they called my wife at her number ending in [redacted] five different timesShe advised them to contact me at ***, which has always been the only number on fileShe did verbally provide this number to them but no contact attempt was madeFurthermore, no attempt by letter or email has been attempted to resolve this contact issue or my complaint against themFurthermore, the billing statements are electronic and customers can pay their bill without viewing the electronic statementWith that in mind, it is obvious that some customers, such as myself, would not receive special notices via billing statements since statements are not viewedCustomers, such as myself, expect to see their bills categorized on billing statements and do not expect to see changes in service in billing statementsBilling statements are titled as such because they should be specifically for categorized billing, not important changes to a customer's accountThat being said, a letter should have been mailed to me with such a notificationMoreover, there was no notification via email or postage letter with the change of service, except a notice on their website which was posted after my initial complaint to Verizon about this additional chargeI know it was after because I checked my messages beforehand and my inbox on Verizon's website was empty, but after I contacted customer support and the issues arose of my statement being changed, I immediately logged back in the website and the message was posted after my complaintThird, my original billing statement did not have the additional $on it, but when I attempted to pay my bill the $was attachedThis was an obvious discrepancy so I contact customer support onlineThey advised me that I was wrong so I typed the categorized billing statement to them and thus showed them that the additional $was absentAfter this was when I was kicked off the website and when I logged back in my statement had been changedI was not kicked off due to an error on my computer because the other websites I had open still worked and I was not booted off of them, but only Verizon’s websiteSeeing that by Verizon's own statement that there is no contract to service there must equally be an absence of contract for paymentTherefore, I decline to pay the extra money to VerizonI have received a final bill from Verizon for a total of $64.35, which seems to have been prorated for my canceling of Verizon's services but not for the additional charge placed on the accountI desire that Verizon send a reimbursement check of a minimal $in U.Scurrency to my physical residential address since this service increase was never agreed upon, verbally or in writing, between Verizon and myself
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I saw this response from Verizon the day it was posted (1115: to list out all our credits to date, but we did not receive a call back1115Today I called Verizon to have a recap of our creditsNo one got back to me when they said they would call back today...Instead of a phone call back, I just checked the Revdex.com, and see a new note from this evening -- that is not accurate AT ALLand references that a technician came on -- a date in the future -- and fixed the linesThis is not possible, as it's only and the lines are NOT fixed.Currently we don't receive promised call backs, and our 2nd line is not working properlyWe continue to wait for this call back to make sure we are not being charged for features not activeWe also requested and are waiting for our credits in writing.We were also told they would not fix anything else on the phone lines this week because we are due to switch to Time Warner next weekI assume sure we are still being charged for broken phone lines this week --- we may never know as they don't call us or send clear and accurate bills!Background note:The package price they quoted was NOT the same price that was billed (it was more)In addition to over billing they billed us for Internet that we DECLINED and was not even receivingMs N [redacted] suggested that we call the Loss of Business Department due to not providing us with ordered phone service forwarding for 6mths -- the office moves hours away May to October! Sincerely, [redacted]
Records show that [redacted] service was out from October due to a cable failureThe cable failure was resolved and will appear on the customer's next bill
Verizon made contact with the consumer to advise there was a group outage causing the problem and the consumer advised she is aware of the group outage; however, she is still moving forward with the port out request
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I appreciate Verizon's payment of $as it acknowledges that they made an errorBut this is similar to someone shoplifting by accidentally putting something in their pocket, forgetting about it and walking out of the storeThat person can give the stolen merchandise back, but the shoplifter could still be in some troubleAdditionally, that store owner may have to beef up on security costs I hope the metaphor was useful in that it brings into perspective large corporations like Verizon - their mistakes aren't even thought of as crimes and a simple refund should make it OKI disagree - I think that with more resources, these mistakes should happen LESS often and I think that Verizon should have to pay the same penalty as we all would for stealing from somebody else.My claim can only be satisfied if Verizon pays for my time to call and correct this situation and my added time in the future to scrutinize every item on their billRejected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please be advised, Verizon has spoken with the consumer who has confirmed receipt of the $certificate (which expires 615)It has been explained that Verizon Wireless requires you to have an existing account or to establish a new yr account with this certificateIt has been explained that Verizon can not waive Verizon Wireless' terms surrounding the tablet
We require legal name for billing purposesIn order for the bill name to be changed we explained to the customer we will need the customer to provide a copy of the legal name change documentation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We all do not live forevoer so assuming I have time to complain or be without internet is wrongif I am not credited I am doneas I have told rita who as recently as Tuesday asked me how many days I am down without serviceI have made no fios and cancel it, In reality, they come and call without any appointment being madeI would not have to write here if with all the money these i
s make someone could get it straight and CREDIT what I am not gettingWhile fios may be a fix it is NOT a substitute for credting down serviceif not done I am done and will take it further PERIOD get your facts straightCREDIT the account FIOS in future its not a CREDIT for PAST I deny cancelling anything and don't count I am done if not resolved so there will be nothing to complain aboutI am a PROFESSIONAL not an i
s phone person In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Verizon has issued credit to the customer's account for the first installment billing of $for the technician visit and $for the first installment of the existing outlet activation totaling $in creditsThe remaining installment billing has been cancelledThe customer has been advisedVerizon apologizes for the inconvenience the customer experienced as a result of this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First, the service provided was not adequate and I should not have to pay for itThis is why we canceled service in the first placeI was charged for service that was sub-par with multiple disruptions and should not have to payWe made numerous complaints regarding the service to no availWhen we cancelled, we got billed excessively behind the point of cancellationTo make things worse, after my internal review of my record I found that I actually made payments that were not applied against my account by VerizonWhich bring into questions how many additional payment they have not applied to who knows how many other customersI have proof of payment that I could provide upon request, as I am hesitating to attach personal information.Secondly, an email requesting for proof as state by Verizon was never sentI would like to see support or proof of the emailThe only why I found out that I even had a balance from Verizon was when I was applying for a loan that this came up on the credit reportI called numerous times for supporting bill or statement of all the billing and payment history so that I can go back and go through all my Verizon payments, they never provided or state they don’t have the recordsThey only have that I owe the amountsI asked when was the last call I made using Verizon, they stated they don’t knowBased on the fact that they don’t have accurate records of payments and they don’t know when service was terminated based on actual calls and usage, I believe that the bill should be reversed and that Verizon should notify the credit agency that there is no outstanding balance in order to mitigate any further damage to my credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Verizon's Local Manager spoke with the customer about the issue The Local Manager advised [redacted] that Verizon will take care of the drive way by the pole, however we will not be moving the poleThe customer advised he was satisfied with the resolution
Upon receipt of the rebuttal, the issue was referred to the appropriate department to review and investigate. A repair ticket was issued for a technician dispatch who was on site on January *, 2017 and changed the Optical Network Terminal. Our representative spoke with the customer on the same day who advised it is currently working; however they would like a call back in a couple days to confirm there are no issues. I spoke with the customer on January ** who said the service is better than it was; however he still does not feel the issue is resolved and requested a call back on January **. On January **, our representative spoke with the customer and scheduled another technician dispatch as a follow up. The technician was on site on January ** and there was no indication of any trouble with the service. I spoke with the customer on January ** who said the technician 2was on site and did some troubleshooting but did not find any trouble with the service. The customer said the service is better than it was and he can 'live' with it. Out of service credits were previously issued. The customer has our direct contact information to call if there are any future issues and he is satisfied the issue is resolved.
Company records reflect a trouble report filed June **, 2015with Verizon regarding “no synchronization” issues The trouble ticket was closed June **, There have been no further ticketsfiled since June [redacted] Also, a review of the trouble history revealsno other trouble reported in the past months Subsequent to receipt of the complaint, I forwarded [redacted] ’s concerns to our Verizon Online technical support A review of the download portion of thecustomer’s usage reflects reading extremely close (i.e., or to over 3.0speeds) I was advised that readings atthis level will cause slow speeds and synchronization/connection issues aswell Please be advised that neither the Verizon Online techniciannor I were successful in speaking to the customer Voicemails that included callback informationwere provided to the customer In theabsence of speaking to the customer, Verizon nevertheless apologizes for anyinconvenience To that end, please alsobe apprised that at my request, Billing issued a pro-rated ten-dayout-of-service credit totaling $The credit will appear on the customer’s June **, billingstatement
Upon further review of the transaction between the Agent and the customer, the customer's account was adjusted for the Early Termination Fee and there is a balance for service provided from the date of installation to the date of disconnectionAn email was sent to the customer advising of the balance and if it is paid within a day period of adjustment posting to the account, the account would be eligible to be removed from their credit report; otherwise the past due charges would remain as an unpaid collectionThe customer was provided with their account number and address to mail the payment
Please be advised we spoke with [redacted] today to review her concerns with re-bundling her serviceWe provided the lowest price point for her current service would be $bundle rate for yearsWe explained she is currently in a contract until August **, and if she were to cancel the early termination fee is currently $ She stated she can get a lower rate with cable and is considering canceling her services She will contact Customer service if she chooses to close the account We trust this provides your office with the information required in this matter Thank you, Verizon Executive Relations
A Verizon representative spoke with [redacted] on The representative agreed to adjust the $return check fee, as this was apparently caused by a typoThe representative provided [redacted] with his new balance due
Upon further reviewing the customer's billing concerns, we issued the final adjustment on the account that ends in *** in the amount of $ The account ending in [redacted] already has a zero balance THe customer is not being held responsible for any late fees and this account was not credit reported We apologize for any inconvenience experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm waiting for the representative from Verizon to send me confirmation that they have resolved the concern In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Verizon's records show this customer's concern is with Verizon Business Please re-direct the compliant to Verizon Business
Per the consumers latest reply, no further action is required by VerizonVerizon's prior response read as follows : Please be advised, Verizon has spoken with the consumer who has confirmed receipt of the $certificate (which expires 615)It has been explained that Verizon Wireless requires you to have an existing account or to establish a new yr account with this certificateIt has been explained that Verizon can not waive Verizon Wireless' terms surrounding the tablet
After reviewing Verizon's response I have found the following to be inaccurateFirst, there was no attempt to contact me at a number ending in [redacted] which is the only number ever placed on file by me or a family member for this accountInstead they called my wife at her number ending in [redacted] five different timesShe advised them to contact me at ***, which has always been the only number on fileShe did verbally provide this number to them but no contact attempt was madeFurthermore, no attempt by letter or email has been attempted to resolve this contact issue or my complaint against themFurthermore, the billing statements are electronic and customers can pay their bill without viewing the electronic statementWith that in mind, it is obvious that some customers, such as myself, would not receive special notices via billing statements since statements are not viewedCustomers, such as myself, expect to see their bills categorized on billing statements and do not expect to see changes in service in billing statementsBilling statements are titled as such because they should be specifically for categorized billing, not important changes to a customer's accountThat being said, a letter should have been mailed to me with such a notificationMoreover, there was no notification via email or postage letter with the change of service, except a notice on their website which was posted after my initial complaint to Verizon about this additional chargeI know it was after because I checked my messages beforehand and my inbox on Verizon's website was empty, but after I contacted customer support and the issues arose of my statement being changed, I immediately logged back in the website and the message was posted after my complaintThird, my original billing statement did not have the additional $on it, but when I attempted to pay my bill the $was attachedThis was an obvious discrepancy so I contact customer support onlineThey advised me that I was wrong so I typed the categorized billing statement to them and thus showed them that the additional $was absentAfter this was when I was kicked off the website and when I logged back in my statement had been changedI was not kicked off due to an error on my computer because the other websites I had open still worked and I was not booted off of them, but only Verizon’s websiteSeeing that by Verizon's own statement that there is no contract to service there must equally be an absence of contract for paymentTherefore, I decline to pay the extra money to VerizonI have received a final bill from Verizon for a total of $64.35, which seems to have been prorated for my canceling of Verizon's services but not for the additional charge placed on the accountI desire that Verizon send a reimbursement check of a minimal $in U.Scurrency to my physical residential address since this service increase was never agreed upon, verbally or in writing, between Verizon and myself
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I saw this response from Verizon the day it was posted (1115: to list out all our credits to date, but we did not receive a call back1115Today I called Verizon to have a recap of our creditsNo one got back to me when they said they would call back today...Instead of a phone call back, I just checked the Revdex.com, and see a new note from this evening -- that is not accurate AT ALLand references that a technician came on -- a date in the future -- and fixed the linesThis is not possible, as it's only and the lines are NOT fixed.Currently we don't receive promised call backs, and our 2nd line is not working properlyWe continue to wait for this call back to make sure we are not being charged for features not activeWe also requested and are waiting for our credits in writing.We were also told they would not fix anything else on the phone lines this week because we are due to switch to Time Warner next weekI assume sure we are still being charged for broken phone lines this week --- we may never know as they don't call us or send clear and accurate bills!Background note:The package price they quoted was NOT the same price that was billed (it was more)In addition to over billing they billed us for Internet that we DECLINED and was not even receivingMs N [redacted] suggested that we call the Loss of Business Department due to not providing us with ordered phone service forwarding for 6mths -- the office moves hours away May to October! Sincerely, [redacted]
Records show that [redacted] service was out from October due to a cable failureThe cable failure was resolved and will appear on the customer's next bill
Verizon made contact with the consumer to advise there was a group outage causing the problem and the consumer advised she is aware of the group outage; however, she is still moving forward with the port out request