Alaskan Home Services

Kyle F[redacted] came to my house to provide a quote on new HVAC units. Kyle was very prompt, well informed, and extremely professional. He answered my questions, provided the information I needed, and was extremely helpful. It will be at least several weeks before I make a decision as to whether I proceed forward with any work, but I will definitely keep him in mind should I decide to make a purchase. I felt very confident that the information he provided was truthful and accurate, and feel quite satisfied that he would do an exceptional job.

Sincerely,

I have used Alaskan Home Services for many years. Earl, the technician who

helped me today was knowledgeable, courtesy and professional. I look forward to having his help again in the future.

this is second response to this customers complaint.   According to homeowner he says we opened a branch in Texas. this is not true, there was a new corporation opened in Texas and this was a separate corporation from us here in [redacted] so these are two different companies and the [redacted]...

in texas shows the owner of [redacted] which is true.The corporation was sold on nov. 2011 to a [redacted] so he is responsible for all warranties and customers of that business since he bought all shares of that corporation.all the legal documents this homeowner has including the proposal and invoice show texas license number and address and texas corporation phone number.He paid by credit card and was charged by alaskan corporation in texas.  the customer contact info on the receipt is incorrect and credit card company made a mistake on that info probably due to we process with them here in arizona with this corporation.back when this customer purchased unit the website[redacted].[redacted].[redacted] went to a page that asked which corporation business you wanted and you had to click on either to take you to that business. this complaint needs to be transfered to [redacted] for the report on texas business corporation in texas and taken off as a complaint on this report here since this is a different corporation.

Good service, they were very fast and friendly.

The Alaskan rep, Mike, was prompt, polite and informative. I was reluctant to switch from our current service provider but it was a good move to try Alaskan...

A great company

On time and professional

we have mailed out a refund check today to tammy.  please close this case

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response...

made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  A[redacted] the General Manager contacted me directly and we had a very constructive conversation. My situation has been fully resolved to our mutual satisfaction.
I informed him that I will continue to conduct all of my HVAC services through the company going forward.  They have treated me fairly and professionally and
for this I shall remain a loyal customer!
Regards,

overnighted check today for $840.  please close this case.

[redacted] was very nice and professional.