Affordable Dental

Based on the following timeline of events below...this matter has been rectified.We did everything the tech brought to the table during his inspection.  Customer complained of shutter after ownership. We did not hear about this before delivery nor did we notice this during our inspection.  Customer verified complaint with Dorsch Ford. Due to our relationship with Dorsch not being the best we asked for a second opinion and had the customer visit Broadway Ford. Broadway confirmed shutter and put cause on the clutch pack.  We told the customer that we would replace clutch at NO CHARGE and ordered parts 9/8/17. Parts arrived yesterday 9/12/17 per attached. We are ready to fix customers car as promised. I have also responded to the DOT Investigator who you also filed a complaint with. [redacted] Corporate Paralegal

My fax number is 262-532-2009 or my email address is [redacted]

I'm sorry that you don't feel that a place of business can contact a customer after a purchase to collect on money owed under the contract.  Your assumption is incorrect.  There is nothing illegal about it.  The amount due that was sent to collection was due to your up front...

costs not being collected under the contract.  The reason this was not collected and missed by the finance manager was you had paid a locate fee of $500.  This $500 was receipted and a copy  put into your file.  The finance manager was unaware that the office refunded you $500 but did not void the receipt in your file.  This was a clerical mistake made by the office, not the finance manager, Jason Polster.  When it came to you taking the vehicle that night, you, by your own admission said that you had not paid that charge since you didn't have any credit card or check record, but then your male friend came up with a scenario that you paid cash from "babysitting" and that is why you didn't have a bank record for paying that amount.Obviously we both know that you didn't pay it, however, due to a claim filed with Mazda, the easiest way to close this and that case is to waive that amount and cease collections.  This would be called Goodwill towards a customer.  This matter is now closed.[redacted], Corporate Paralegal

I'm sorry that there was an error made when submitting the warranty contract to the company, however, the protection product was applied to the vehicle at the time of contract.  As such, this warranty is a non-transferrable, non-cancellable item.  The contracts were submitted to the...

warranty company and they will cover anything under the warranty from the date of purchase.  There would be no denial based on them not having the contract as we have a viable contract that they would accept and back date the coverage.  As of recently, the contract has been marked received and applied to your account and will be available to you until you no longer own the vehicle.Also, it is my understanding that your husband contacted several dealership personnel and stated that he did not want to cancel this warranty and that he intended to keep the warranty.  Even if there was a request to cancel the warranty, this would not be a reasonable request since it is non-cancellable.Nicole [redacted], Corporate Paralegal

At present have no way to access last message, but will state, due to my ex leaving me penniless, I cashed maintenance service refund from Russ Darrow, as after reading all, found out It was short, because If you cancel, they rip you off $50.00 for...

cancelling & they best get a check of less then $1,000.00 to me, as I'm tired of their Inconsideration, no care for customer's, deceit as far as all the non disclosed problems, that will cost me at least $5,000.00 & the 1st started the night of purchase, another 1 day after, 2 more 2 day's after purchase & more, but here Is just a few to start with; Transmission problems (started night of purchase), O.D. Light Off was it up at 55 mph & slipping, following day, rattle from under carriage & still & either something loose or no good on exhaust or heat shroud for catalytic converter, Windshield washer fluid pump never worked, as It was bad from day of purchase, quarter panel on front passenger side, must of been In an accident & never disclosed, as paint & sheet metal/body are gone & there's more! Thank you, [redacted]  P.S. I do not expect a check (again) sent to my ex husbands, when they were repeatedly given my P.O. Box #

I have confirmed that a check was cut and sent to Capital One on January 13, 2018 in the amount of $2959.96.  Please check with Capital One to see how they applied the funds to your account.[redacted],Corporate Paralegal

I am sorry that you are having issues with the tires.  I looked at the safety inspection and spoke with the Service Manager and all documents are clear that the vehicle went through a brake inspection which the wheels must be off for.  Please contact the Service Manager directly to...

schedule an appointment to have a free tire rotation done on the vehicle at the Waukesha Kia location.  The contact is [redacted] and his phone number is ###-###-####.  Please print out a copy of this response and bring to your appointment so that there will be no charge.[redacted]Corporate Paralegal

I will follow up with [redacted] to see what the reason for decline was by the tire company.  We do not have a contract with the tire company and we are not a sister company to them either, so a warranty claim if approved would have to be between you and the company.  We absolutely try to...

help the customer, but our hands are tied if they decline it.  We do not issue refunds to customers without receiving a processing a check from the company itself.I will be in touch with you shortly.[redacted], Corporate Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive a payment in the amount indicated but this was not the full amount disputed. There is no breakdown of what was refunded but I do appreciate the refund that was provided. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] In response to Russ Darrow, we realize buying a use car it's not perfect,but we also realize the dealership hasResponsiblity as well.. The fact of the matter is When I ask for the carfax that was to be so convient and onlineIt couldn't be found and sales manger claim it was not available, plus when I ask was the car in any accident he, statedNo, When I asked how many owners he said no, when I called the salesperson, and asked for it I was livid, becauseHe straight lied about it. As for the starter going out, I had cars with starter going and it just didn't stop itHad symptoms prior to completely stopping. Which means Russ Darrow knew it we just didn't until two weeks later 
Regards,
C [redacted]

After reviewing your complaint and speaking with all applicable parties that are at the dealership, we do not know what happened to your vehicle nor was the vehicle sold to you in this condition.  The vehicle was sold approximately 18 months ago and the first time the General Manager remembers...

you coming in with questions relating to the car was approximately one year later.  At that time he pulled a CarFax and an AutoCheck report to see if the vehicle had ever been involved in an accident, and on both reports, nothing showed up.  I just recently re-ran the reports and again this vehicle has never been involved in an accident wherein insurance paid anything.We would be more than happy to provide you an estimate for any work that you might want done to the vehicle at an employee cost, but we cannot be held liable for damages to a vehicle 18 months after purchase.[redacted], Corporate Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thanks for the response. It’s unfortunate that Russ Darrow consistently fails to acknowledge the core issues which I mentioned in the prior messages which are: lack of integrity, lack of accountability and lack of transparency. You have yet to apologize, take accountability, and rectify this situation in a manner that I deem satisfactory. This situation has caused me unnecessary stress and Russ Darrow has monopolized my time. The request for the $500 deductible to be refunded is to hold you accountable for the unnecessary stress, lies, and waste of my time. Having done a lot of business with Russ Darrow over the years, it’s disheartening to have experienced such a negative and unprofessional encounter.  If I don’t feel Russ Darrow can adequately resolve this situation, it will be escalated.
Regards,
[redacted]

I'm sorry that you didn't like my response, however, it is the customers responsibility to provide the necessary information to cancel their warranty.  The dealership employees do not deal with cancellations or GAP claims.  If a phone call was placed by you to the dealership, they wouldn't have had any information in regards to your deal to give you the requested information.  The contracts that you were given at the time you purchased the vehicle gives the information on how to cancel and inform the dealership and the warranty company.  Also, we never received a request from the GAP company or from your lender that anything was needed.  Once you came into the dealership in late August we were able to follow policy and get your bank what they needed.  Our turn around time for these types of matters are 45-60 days.  Your issue was cleared up in 30 or so days.Again I'm sorry there was a lack of understanding on all parties, but we are not responsible for your vehicle.[redacted], Corporate Paralegal

Unfortunately an attorney has told us you are incorrect and therefore I cannot simply accept your response. We have since sold the vehicle for $450 less than the Russ Darrow offer. Now that we know our damage amount we will be proceeding with a small claims action for the difference.

I have received your complaint pertaining to the delay you say our company caused pertaining to providing a refund for your maintenance contract.  After reviewing all of the documents, I cannot see where we delayed refunding the funds to your lender.  You stated that you had been in...

contact with us in order to provide your vehicle maintenance plan information to Zurich.  I am not understanding this part...a cancellation request must be signed by the customer before we can provide any pro-rata refund to your lender.  On August 29, 2017 you came in and signed the cancellation form.  We have 45 days from that point to provide your lender with any refund that is due under the contract.  You instead filed a complaint with our corporate office since we had not done the refund after 8 days.  We calculated the refund on September 8th and mailed the check to AmeriCredit on the 9th for $52.80.  I am not sure how long it takes for them to process, but we have no control over that.We have done everything on an expedited time frame to assist in the processing of this matter.[redacted], Corporate Paralegal

I apologize that you drove to the dealership and were unable to test drive the vehicles you found online.  When the appointments are scheduled, it is done so by a group of individuals who do not have access to the vehicles.  The vehicles are in our inventory and if a request is made to see...

the vehicle, the appointment is scheduled.  I can assure you that we do not use $688 vehicles to lead customers into our store.  These vehicles at this price point have numerous issues and are bound for the auction if there is no customer within a short window of time.  Again I am sorry if these vehicles didn't work for you and your family.Nicole P[redacted], Corporate Paralegal

I am sorry that you encountered issues shortly after purchasing the vehicle from the Russ Darrow Nissan location.   Used vehicles normally come with one key unless the previous owner trades the vehicle in with two.  We do not incur the cost to provide an additional key on a used vehicle.  However, I apologize that nobody from the dealership called you to give you advice on where to purchase a second key.  As for the recalls open on the vehicle, at the time of the safety inspection, we notate if there are any open recalls that we have not fixed or taken to the manufacturer of the vehicle, however, those services would be taken care of with no charge to you upon presentment.  A safety inspection was performed on the vehicle and there were no issues present at the time of inspection with the front fog light, license plate lamp, windshield wipers or link bushing.  If there was a factory warranty left on the vehicle, the local Hyundai dealership should have been able to cover the link bushing.  As for the lights, lamps and wipers, if this was cause for concern prior to delivery the customer would have had to bring this to the managers attention before taking delivery.  We do not perform a walk around of the vehicle to make sure the vehicle is in working order for delivery.  The customer has the right to a third party inspection that potentially would have caught these issues.  With the questions pertaining to the service contract that you purchased, no upgraded service contract would cover any of these issues, except maybe the bushing link.  If you wish to cancel the warranty at any time, I can assist you with that.  However, we will be unable to provide you with any type of upgrade for no additional cost.[redacted], Corporate Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I know that they recorded it on the hard copy. The handwritten notes did not show up on the computer when they scanned it and I still need to know the code for the check engine light. If it does help the number on top of my invoice is 302853 from Russ Darrow Kia. 
Regards,
[redacted]

I went to Russ Darrow today 1/25/17 due to a couple of days ago my key fom would not start my car. I sat in the parking lot of my job and had to try several times for my car to finally start.  I called service and made a appointment with Kevin Cameron to check the klunking noise of my front car...

doors(that were sprayed with WD40 when I came in 1/16/17)  and my key fom. I arrived at my appointment where Kevin checked my doors and stated the hinges were bad, he stated "he would need to call insurance and see how much it would be and if it was covered," he advised me to have a seat in the waiting area. Kevin comes and advises me I would have to take my car to the body shop to get a estimate and then see if it would be covered thru my warranty. I questioned body shop where? he stated their is one in Waukesha and one across from Sam's Club on 76th...he then states he would check my key fom and would be back- (oh I forgot to mention Kevin waived the diagnostic fee to look @ my car...not sure what they diagnose) While Kevin went to go check on my key fom I called the GM- George M[redacted] I told him I wanted my truck back. I said this was the worst deal I have ever encounter with purchasing a vehicle.  I have never spent so much time @ a dealership for a new vehicle. I know the vehicle is preowned but I would think with these things being in the 1st month it would be resolve with no problems. George M[redacted] stated there is nothing wrong mechanically with the vehicle so there is nothing he can do. He said my truck was contracted to the bank and this contract is now thru the bank and it would be a volunteering repo...I told him I was very upset he couldnt helpme and I was setup on the worst car deal- he stated I had 1 of the best warranty -( the warranty was only a extra $1k and then has a deductible for any work done)....I was then told by Kevin Cameron nothing is wrong with my key fom and I would need to go to the Dodge/Chrysler dealership and let them check to see if my new vehicle has any updates that needed to be added or any recalls....so again a vehicle I have purchased in December 13, 2016, I have spent more time at the dealership trying to resolve issues instead of enjoying the vehicle.  I have to get a estimate from a body shop to contact my warranty to see if that is covered and then I have to contact the other dealership and check to see why possibly the key fom is not working. This is the worst costly car purchase I have ever experienced. I shouldve listen to my gut because they already had a bad reputation.

Because they are lying about the scratch on the car and my contract. I have a witness that there is a scratch and that the service man put a primer on it all ready. Plus my witness was there when guy said he would mail me my contract that I have not gotten yet. I am in the process of hiring an attorney. I have a witness to also Sean my salesman, saying more than two times, that he would call me the next day, Oct 3 Rd to set appointment for scratch and glass coating. They have avoided me and my witness, who is also my cosigner. They said they would call me back and a week later I am calling them. They are now lying, even though I have a witness.