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Affordable Dental Reviews (360)

I'm sorry but we have no record of you coming to the dealership regarding this offer. *** ***, Corporate Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mrs***:I don't know about this "Right Way" you speak ofAs I mentioned, I looked a the vehicle in the rain and I thought I had covered all the base (Saw the dented gas tank skid plate, and the Dented hood)I told the sales person I would like to take the time to think about it to look at the vehicle later, and was told that the deal was on the table only that day as it was the end of the Month.As I wrote in my letter to Mr ***, I would have never purchased this vehicle in this condition for this price ($10,500).Mr*** was rude, dismissive, and didn't even bother to introduce himself of offer to help in any wayMrLawler WAS told about the tail light issue when I finally got hold of him week laterAs I mentioned, (I) had to hunt him downI don't know if this qualifies as acceptable to MrDarrow, but I assure you it is not to me.I did not accept MrLawler's offer to repair the roof (Roof only mind you) because it was too little too late.And it amazes me that as a part of upper Management at Russ Darrow, that this line of thought is continuedComing to the table weeks after the Revdex.com complaint with the same low ball offer, is again, too little too late.You may consider this matter closed, but I will not accept it because it isn't right - and it isn't the "Right Way" of doing thingsIt is however the shyster way. You folks need to seriously stand back and take the long view of your Customer serviceAfter doing some research and seeing unresolved complaint after complaint against Russ Darrow, it is incredible that with as many Customer Complaints you have on the Revdex.com site, that you have an A+ rating.
Regards,
*** ***

The work on the window was originally done under the manufacturer 36/mile warranty. The factory warranty was expired at the time you had the next issue with the window, months after the original issue. Also, the warranty under the window itself, aside from the factory warranty
would have expired upon the year mark, which was in September of 2015. You brought the issue up to the service department in November, months after both warranties were expired. If you would like to have an estimate for the work to be completed, I would be more than happy to get that for you and offer a 10% discount on the labor rates
*** *** *** ***
###-###-####/direct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Thats just one part of the complaint the focal point is we were sold a vehicle when asked for carfax we were told it wasnt available by Russ Darrow at the time of purchase when we asked if vehicle had any issues we should be aware of, or have recalls, or been in accicdent or how many owners we were told no and vehicle only had one ownerTwo and half weeks later vehicle would not start took it to Russ Darrow shop said starter need replacing cost $this was a problem when Russ Darrow sold it to us without disclosing or revealing this problem and we want cost repairs because it should have been marked on the sheet and it was not Then When I called and asked for carfax report again it was faxed and there was all the Information that should have been revealed at the time of purchase and wasn't in fact they lied about everything I asked about recalls, accidents and owners We deal honestly unfortunately Russ Darrow deals in deceitAll we want is the cost for repairs $to replace starter two and half weeks after purchase
Regards,
C ***

I have provided the following response to the State Investigator from DATCP who the complainant also filed with:I am in receipt of a complaint filed by *** *** pertaining to service matters. Upon an internal investigation and after conversations with the Service Director I provide the
following response: Ms*** has been having her vehicle serviced at the same dealership since April of 2013. The vehicle has been in for service related items thirty-four (34) times. Six of those times it was brake related. On December 16, she complained of shaking when braking. It was recommended that the front brakes be replaced and rotors as they were warped. She brought the vehicle in the next day and had that service done. The next occurrence of brake issues was on September 17, wherein it was recommended that she replace the rear brakes and rotors. In addition there were concerns with a vibration/pulsation issue coming from the front. It was diagnosed as front brake pads were glazed and both rotors were out of round. The front brakes were warrantied in full. On October 27, she brought the vehicle in with a concern of brake squealing. The vehicle was test driven and found that the rear pads were at fault and were then warrantied in full. It should be noted that the brake parts that were purchased by Ms*** were not aftermarket parts. They were OEM parts directly from Chrysler. If there were defects in the parts provided, we would not be able to tell until the customer had an issue and brought it to our attention as was the case in this matter. Also, the brake pads we installed are semi-metallic and when the metallic particles release from the pad they can cause squealing, even if there is life in the pads left. On April 25, Ms*** brought the vehicle in with pulsation when braking and loud squealing. The technician noted the following: …test drove, has a small amount of brake squeal at times, steering wheel shakes when braking, inspected brakes, front and rear pads well over 75% remaining, but pads are glazed from overheating, front rotors are warped from overheating, would need to replace pads and rotors to repair. However, after speaking with the Service Manager, he stated that this is not a safety concern. The brakes are functioning at standards, but if the customer does not want to hear the noise, she would need to replace the brakes in full. The previous work that had been warrantied were also under the same condition. The parts were never deemed defective, but because she is a long standing service customer, it was more of a goodwill gesture to replace the brakes to rectify the noise and pulsation issues she was experiencing. However, we are unable to continue warrantying work for non-defective parts. It is the Service Managers recommendation not to replace the front brakes as there is technically nothing wrong with them, but if Ms*** wants to take care of the noise issue, this is her only option. However, if she does replace them, there is a good probability that the noise will resurface in the same amount of time as the first initial brake service. Also, if Ms*** does not feel comfortable with our diagnosis, I welcome her to take the vehicle to another Chrysler dealership for a second opinion. At this time, I do not feel that the service department ever took advantage of her and according to the service records she has only paid for a front brake job and a rear brake job since April of 2013. *** ***, Corporate Paralegal

In speaking with you personally on many occasions including sitting down with you one on one at the corporate office, the last conversation I asked you to provide me with the documents outlining what Nissan is charging you for Once you get me those documents, I can start to figure out what
happened and what is still unpaid.Nicole ***, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They never ever gave us the option to take the car to a third party for an inspectionAnd yes, my friend does work with the same WI Buyer's Guide, and she specifically told me otherwise, as well as two others who work in car salesI have had nothing but issues with this company, and they refused to even instruct us on what we could do to resolve the issueWe didn't even get the free oil change coupons in the mail that I paid dollars forI do not understand how a big named dealership is okay with selling honest people a car that they can't even drive, which has repairs that is almost as much as the price of the entire carRepairs that the mechanic at Toyota claimed that would make the car unable to be sold at their lotI guarantee that if your mechanic had done a thorough inspection of the vehicle instead of just patching something up and clearing the codes, he would have caught the failed catalytic converter as well as the extremely poor engine, and the car would have not been sold in the first place.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I had phone conversation with customer care contact personBusiness has processed the refund in june and the refund check has gone to finance lender who has en-cashed itRefund amount is reflected in my loan account
Regards,
*** ***

I have read the complaint and spoken with the dealership staff. Russ Darrow does not offer any type of warranty that is a Gas and Go scenario. I spoke with *** *** and he stated that he has never represented any product in this fashion. I was not present at the closing, so I am
unable to say what was said. As such, I would be more than happy to cancel this product if Mr*** would like. The cancellation proceeds would go to the lender that holds the loan to offset the principal balance.Please let me know how you would like me to proceed.*** ***, *** ***

I apologize for the lack of response you have received in relation to the final payment on your lease.  Please let this response finalize not only this complaint but also the Customer Care complaint that you have sent to Russ Darrow directly. When you purchased the vehicle, the finance manager...

did not set up for the final payment on the lease turn in, so when the deal was processed by our deal processor at the corporate office they were unaware of this.  As such, a request was sent up the corporate office to have a check cut and sent to Honda for $243.30, which was the final payment amount and the late fee that was due.  That was mailed to Honda Finance on February 10th.  Upon receipt of these funds, Honda will notice that this would be an overpayment and should direct any overpayment on this account directly to you.  I tried calling to see if they received it and applied it, but was unable to verify due to their privacy policy.  As for the vehicle and Honda not picking up the vehicle yet, this sometimes takes time.  It can take the manufacturers between 1 day and 1 year to pick up.  We have no control over this.  The vehicle is stored in a locked area in the back of our buildings with a manufacturer pickup sign in the window.  [redacted], Corporate Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1. In a previous complaint about Russ Darrow - one of the things I brought up besides the missing air conditioning was the amount of pressure and coercion I was subjected to regarding a loan for me - this loan that the salesmen pressured me on was *sure to get a lower interest rate*. I even had to go through it twice at two different dealers - RD Honda and RD Toyota. I was extremely angry at the *amount of time wasted* on the sales pitch for the using their loan services, not only because they kept pestering me until I finally relented and unless I relented they did not show me cars, until I talked loans with them. I have to say I was right they were not able to get me a better rate. Something I said to them over and over again. I might as well have been talking to deaf people. 2. Once we finally got past the business of financing the car I wanted to purchase, then I was subjected to relentless pressure about signing up for the warranty package that I am now complaining about. Again, over and over - I kept saying no thanks, but different people came out to talk to me, as if I were too stupid to understand how important this was. I kept saying no. When I sat down to sign all the paperwork - the business office employee - asked me why I didn't take the warranty. I said because I bought a Toyota and I don't expect it to start breaking down until it gets to 200,000 miles. My own testimony to how good the Toyota's run - was simply not good enough. I had to be subjected to another sales pitch from business guy. I'll give him credit - he was a lot smoother than the others. I feel like at this point - I have two choices. I can either lose my temper and say, FOR GODSsake, DROP IT ALREADY? or I can sign up for the warranty because it was obvious he wasn't going to let me sign anymore paperwork and leave there until I agreed. It was getting dark out and I had started mid-morning on this purchase. Ironically, I knew which car I wanted all along but had to go through hoops of sales pitches to buy *that* car. I signed the paperwork for the warranty - I was near tears - I just wanted to go home with my car. The only thing this guy told me specifically about the warranty was that it covered EVERYTHING. I was never shown the details of the deal - he did not have me sign off on anything saying I understand I will have to keep paying for this even if the warranty expires before the payments. What kind of warranty takes longer to pay off than the actual coverage??? I resent being taken advantage of because I'm polite. I'm sure many customer's feel the same way. I know this is yet another type of predatory lending technique - the technique depends upon the customer not losing their temper. Because if the customer lost their temper - well then, "we were only trying to help" - and it becomes an embarrassment to the customer and uncomfortable hard feelings the rest of the deal. 3. I can see how a customer might take advantage of the warranty by only paying for it until the car is no longer qualified for the warranty. To cancel at that point would be, well, unethical. However, the circumstances under which I "purchased" the warranty were unethical. If need be - I will take this to court and show that it was not explained to me at all or at least properly that if I totaled my car - I would still have to keep paying for the warranty because I may or may not have gone over the set criteria for the warranty. 4. Cancel my warranty - and refund me the NOW 150.00 that you have taken unauthorized from my bank account. The mileage is: 65506.  Please contact  [redacted] [redacted] [redacted]5. I want to make this perfectly clear - I don't care if the miles have exceeded the warranty coverage. I cancelled the warranty because I no longer have the car - it's totaled. I never used the warranty. You got more than enough money out of me, with the worthless overpriced upgrades, and the time I will never get back because I had to spend an entire day - listening to unethical people tell me they know better than I do - how I should buy a car.  [redacted]

I just read my email today(8-16) dated yesterday(8-15) No the business has not been communicated with and I am not satisfied. How or what do I do next???

I'm sorry that we are not able to trade you out of the vehicle without further compensation for a down payment.  In Wisconsin all vehicles are purchased as is with no implied or stated warranty.  We cannot guarantee that that the vehicle you or anybody purchases will be free of service issues.  This is why we sell warranties.  However, based on the year and mileage of the vehicle, only certain warranties are available.  The documentation would have been given to you before you purchased the vehicle and or warranty for you to review.  [redacted], Corporate Paralegal

I no longer own the jeep I traded it in for a new silverado so there offer would not work its only been moths waiting for a response hopefully ill be able to inform potential customers of the shady opperation they have going on

I am unable to find your name in our service records.  Can you please provide another name that may be on the account and the VIN of your vehicle.  With this I will hopefully be able to pull up your history and talk more specifics.  Do you still have the vehicle?Nicole P[redacted],...

Corporate Paralegal

It is my understanding that due to the poor customer service you received at the first dealership, the vehicle was transferred to another dealership, wherein you purchased the vehicle. Thank you for giving us a second chance![redacted], Corporate Paralegal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I complained about the vehicle vefor I even frove off the lot, So im not understanding where its not the company fault I have all of my paper work showing how many times I came up there I never complained about the vehicle months after I brought it. I complained about it like I said befor even paying Russ Darrow employees know very well I complained everyday I called plenty of times and its not right nor fair. [redacted] and [redacted] told me and assured me that there was nothing wrong with this Kia that that's how all kids drive and I swear up and down I kept telling them before I drove off that lot I test drove it three times that something was wrong with this vehicle now just with the front end with the back and just as well they know this they always told me they didn't walk around you cannot do a walk around and find what's wrong with the vehicle if you're not driving the vehicle I don't have to sit up here and lie about anything it's not fair that I'm sitting up here paying all this money for this vehicle before I drove off the lot and it was a problem with the vehicle the vehicle was already under a recall once before  the brakes were never changed I have the pictures and I had to own brakes with the rotors that stuff was never changed
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Russ Darrow is know for their lack of customer service.  The "accident" was the corner of my bumper being hit by another vehicle going in reverse.  If you would like to blame the rusting on that then feel free.  As for why I took it into the service shop "out of the blue" is because I got an oil changed else where and the mechanic could not believe their eyes and said I needed to take it back to were I bought it because I was sold a vehicle with frame damage.  I did just that.   The problem with this situation is that Russ Darrow said it wasn't their responsibility before they even saw the vehicle when I called and man did they stick with that the whole time.   I work at a car dealership and see our service department go above and beyond to help customers.  Now I know why half of our staff used to work at Russ Darrow and no longer do.  Very unethical company and I will continue to share my story with anyone who asks. I have accepted Russ Darrow's response for the simple reason it isn't worth the time and energy to read excuses after excuses.  Thank you [redacted] from the Revdex.com for all of your help.  It's sad when there is actually no point of the Revdex.com because the big guy always wins and continues to walk away with an above average grade to which they do not deserve. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I think you misunderstood how a warranty is sold in the State of Wisconsin.  All warranties are sold with an actual mileage at the date of contract that is the starting point.  So if your car had 32000 miles and you were sold a 60000 mile warranty, you would have the warranty until your...

car hits 92000 miles.  It would be illegal for us to sell you a warranty that 2/3 was already used before even contracting and taking delivery of the vehicle.  You can cancel the warranty at any time.  If there is a refund due after the time and mileage is calculated then the prorated refund would be sent to your lender.  In the event that you don't have the same loan on the vehicle as you had at the time of purchase then we would be able to send you the proceeds.[redacted], Corporate Paralegal

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Address: 68487 E Palm Canyon Dr STE 1, Cathedral City, California, United States, 92234-5434

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