Affordable Dental

I have requested additional information from the warranty company.  As soon as I hear from them, I will respond accordingly.Nicole P[redacted]Corporate Paralegal

I am sorry that you feel we are responsible to purchase your vehicle even though there was no written contract.  We cannot hold an individual or business liable to purchase a vehicle because they came in and offered a dollar amount in which we accepted.  The customer then left and...

never came back.  Would we be able to go after that customer because of a verbal statement?  The answer is no.  We offer to purchase vehicles found online on a daily basis.  However, if there is no contract, we are not legally bound to purchase the vehicle.  If the vehicle's purchase price had been set as you say, we would have kept the vehicle, written a purchase contract, inspected the vehicle and consummated the deal.  This was clearly not the case.  Instead you wanted to keep the vehicle, add additional miles and further depreciate the vehicle and then have us buy it at a later date.  This is not acceptable.  I'm sorry that you purchased a vehicle before you sold your Eclipse.  However, in your complaint you stated that you turned down many offers on this vehicle.  Please try and hold one of those buyers to their offer.  We are not liable to you under any circumstance.  Thank you,[redacted]

After reviewing your matter with the lender who holds the perfected title that needs to be transferred to your home state, I believe that you are in the process of completing the registration. Thank you,Nicole P[redacted], Corporate Paralegal

I'm sorry that you had a negative experience at the dealership.  It is normal procedure to have a customer fill out a credit application to see if they have the means to purchase a vehicle.  In your case, if you didn't want your credit bureau pulled, the customer has the right to leave out...

the identifying information on the application to assure themselves that their credit will not be ran.  However, you filled out the entire application and signed it acknowledging that your credit would be ran.  Because you filled out the entire report and signed it we cannot legally remove the inquiry.  Also, it has come to my attention that you were back at the dealership yesterday with the intent on purchasing a different car.  If I can be of any assistance to you with the, please let me know.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will contact the warranty company regarding this matter.
Regards,
[redacted]

I have been trying to get them to fix the car and I called them today and they now want me to bring the car into their shop to have it looked at. This will be next Tuesday I have to arrive there for them to look at it. Once that is complete if I am not satisfied I would be looking to also contact...

the state of Wisconsin on this matter.Thank you,

Thank you for reporting this to us.  We have been working with the credit card company to see what happened.  Since you were able to get me your bank statements, I have been able to pass that information on to the processing company to look into what happened and why they weren't aware...

that the original transaction went through.I will be refunding you the duplicate transaction amount, once I get clarification that you have withdrawn your request for a credit from your credit union.I will email you the details of what I need and will expand further on the bank fee.[redacted], Corporate Paralegal

When a customer trades in a vehicle and we transfer it to the auction, it is still titled in the owners name.  Dealerships do not and cannot transfer the trade vehicles into the dealership's name.  Once it is sold at the auction, the purchaser is to title the vehicle in the new owners name...

once it is sold.  If that did not happen, you would have to work with the auction to provide you the details of who the vehicle was sold to.  That information is then passed to the respective city in which there were tickets and they would transfer the tickets off of your name.  You will also have to provide your purchase contract from Russ Darrow showing that you sold the vehicle and are no longer the legal owner.  As for the vehicle that you purchased, we cannot do anything about that loan since we are not the bank.  You could trade that vehicle in and buy something new in order to be rid of that vehicle.[redacted], Corporate Paralegal

I have reviewed your complaint against Motorville and have forwarded this matter onto the previous owner of Motorville.  Russ Darrow recently took ownership of the building and the franchises, however, any previous service or sale provided was not part of the takeover.  I hope to hear from...

the owner shortly and will work with you to try and resolve your issues.  Have you had the newest issue serviced on your vehicle as of yet?[redacted], Corporate Paralegal

While I understand your frustration regarding this, the information that you stated pertaining to the rental contract and subsequent bill are inaccurate.  The rental contract that you attached clearly shows that there is a $25/day rental charge for the vehicle.  The vehicle was given to you on 12/31/16 and was supposed to be returned by 1/3/17.  This did not happen.  Even if the tech did or didn't find anything wrong with your vehicle, there was still a contract which you signed, agreeing to the rental charges.  The accumulated days and actual charges are not shown on this contract because you were just presented with the vehicle and there were no days accrued or rental charges accrued until 24 hours would pass.  We provide rental vehicles based on manufacturer payment or if the service we are providing the customer exceeds $1500.  You do not fall under either one of these exceptions.  You stated that you and your father didn't believe that there was nothing wrong and requested a second look at the vehicle.  This prolonged the process and the rental charges, which was caused by you.I'm sorry, but the rental charges stand.[redacted], Corporate Paralegal

I am sorry that you feel that we are not being truthful with you however, if your friend works at a dealership, they use the same WI Buyer's Guide as we do, that specifically state that the dealer does not ensure vehicle will pass state emission test where required.  We as a dealership must make sure that the vehicle is equipped with emission equipment, but that is it.  Also, you had the right to take the vehicle for a third party inspection prior to purchase, but you chose to purchase the vehicle without doing that.  All vehicles are sold as is and anything that would happen mechanically with the vehicle would be considered maintenance on a used vehicle.[redacted], Corporate Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint as of yet. I have attached the receipts from Napleton Kia where the repair was done. I brought the car in for warning lights that were flashing. They looked at the car and said that a repair was improperly made to a sensor on the left front wheel, and that the warranty would not cover this. I don't know if they were working off the original warranty or the Certified Pre-owned warranty. Both should have still been honored, so it should not have mattered. Up until this incident, I have had good dealings with Russ Darrow Kia in Madison, but it was impractical for me to continue to take it there since I live in Chicago. The warranty should have covered this repair. The car had ONLY been serviced at Russ Darrow Kia until I took it to Napleton Kia on Feb 24th 2018 , Furthermore, the car has not been in an accident since I have owned it, and Russ Darrow Kia did not reveal one in the Carfax or verbally. If I had known that his would have been such a big issue, I would have taken the car back to Russ Darrow Kia. But the warranty covers ALL Kia dealers , so it really shouldn't matter where I took the car. Please consider reimbursing me for this repair. Napleton has also refused to pay. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I have reviewed your complaint and spoke with the master tech who looked at the transmission tube issue and he stated the following:I can’t imagine a scenario where it could be broken in the manor it was from doing an oil change. He concurred that it makes sense that GM would have a recall on...

it given the point of failure. He also spoke with a GM tech he knows at another dealership who is very familiar with this as a problem.  There are many times that we at Chrysler have vehicles that fail for the same reason as a recall that may not match the vin# range or date range on a vehicle under the guidelines of the recall. Yet it has the same part fail for the same reason. As you can see, this is a known issue and could not have been caused during an oil change.  Also, I am being told that if this was an issue that would have happened during the oil change process, you would have had direct immediate issues, however, you were able to drive the vehicle in excess of 500 miles with no issue.I have been told that you need to seek assistance at a GM dealership to see if they will broaden the recall to include your vehicle.[redacted], Corporate Paralegal

One when you buy an auto you pay a service fee and before you drive ths auto off the lot the sales person says they take the auto to check it over so everything works(so they say ) and yes if the auto sits on the lot thing may happens that is why it should be looked over before delivery.This dealership just wants to take your money and send you down the road!! NO CUSTOMER SERVICEThis is how this experience left an impressionI am an older adult that has purchased many vehicles in my years and this was the worst experience I have ever encountered.

I am sorry that this process has taken so long.  I am having your file pulled and sent up to me today to start the cancellation process.  On Monday, July 18th, I will backdate the cancellation date to the dates that you listed in your original complaint.  I will also have a check cut for the refund amounts.  If your vehicle is currently financed through the original lender the cancellation refunds will be sent directly to them to offset the principal loan balance.  If you paid cash and do not have a current lien on the vehicle the refund check would go directly to the contract owner.  If you have any additional questions, please do not hesitate to reach out directly to me.[redacted], Corporate Paralegal###-###-####/direct

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please provide your contact info so I may forward the requested info to you. 
Regards,
Geoffery [redacted]

I have forwarded your information to the person that can assist with getting the inquiry deleted from your credit file.  You will be receiving a letter in the mail shortly.Nicole P[redacted]Corporate Paralegal

Good Morning, I have reviewed your complaint with the Service Manager at the location you were serviced at and he stated that you came in for a tire patch and approximately 1 week later you called stating that the tire was leaking.  He stated that he asked you to bring the vehicle in and...

they would take a look at it free of charge.  As you may or may not know, a patch is not always 100% guarantee.  They can fail and/or another situation can arise to cause the leakage.  In any event, I am sending you a check to reimburse you for the failed patch.  Thank you,[redacted]Corporate Paralegal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Why would the dealership say that their records show we were never at dealership on February 18th when they never responded to my letter or my voice mail message I left for the general manager.  We were approached by a salesperson who introduced himself, we responded that we are [redacted] and Sue.  No one ever asked for our last name or other information so that they could record it for their records.  So the paralegal response is totally unacceptable, we were at the Russ Darrow dealership on February 18, 2017 in response to an advertisement that we received in the mail.  
Regards,
[redacted]

I'm sorry that you are experiencing intermittent issues with your Kia.  When you received the rental, you signed a rental contract with specific terms on the contract, which you signed.  Even if the vehicle was unable to be diagnosed, we did not charge you for any of the tech's time nor...

did we charge you a diagnostic fee.  You stated that you were contacted, but no voicemail was left and you ended up not returning the call for another 6 days.  The bill associated with the rental will stand as charged. Thank you,[redacted], Corporate Paralegal