Abercrombie & Fitch

Dear [redacted]We apologize that you have not been in touch with her, she also tried giving you a call yesterday as well. We appreciate your feedback and have addressed these issues with the team involved and the District Manager will be available if you wish to voice your concerns with her personally.We have sent you a 30% off promotion code to use on our next purchase online or in store, and hope to see you again soon.Sincerely,Customer Service Abercrombie & Fitch

Dear [redacted]
Thanks for contacting us about your order. We are sorry to hear that you didn't receive this order. We have gone ahead and issued a full refund of $478.13. Please allow 3-5 business days for your card issuer to process the refund and post it to your account.
Since there are issues with receiving packages at this address, please use an alternate address on future orders.
Sincerely,
Customer Service
Abercrombie & Fitch

Dear [redacted],
We sincerely apologize for the inconvenience of this experience, and want to get this resolved for you as quickly as possible.
We have looked over the details of this incident and unfortunately we will not be able to issue you a credit to a new form of payment. We are only able to...

issue you a credit to the original form of payment or on a merchandise card, as stated on the back of our store receipts and online under return/exchange information.
If you have a new account linked to your old account that you closed due to incurred fees, then the credit will post to your new account. We do show that the refund was successfully processed to your Visa ending in ####.
However as a one-time courtesy we will issue you a new refund in the form of merchandise credit for the amount of $63.67. Please respond to this with the mailing address that you would like it to be sent to.
Sincerely,
Customer Service
Hollister Co.

Dear [redacted] Thank you for contacting us regarding your gift card. Per our return policy, all sales of gift cards are final. Gift cards cannot be redeemed for cash unless required by law. This information is included on the back of the receipt you are given when you make a purchase at...

our store. We have included a copy of the back of our receipt here, with the relevant section highlighted.Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted]We apologize that you have had to email in to us regarding your refund. We do see that you have been emailing back and forth with Customer Service, and it was escalated to the department who handles refunds and they were in the process of researching your transaction. We have looked...

in to your refund and have found that is is showing processed. The Store information that was provided was off by one number, which is why we were not able to locate it the first time you emailed in. We were able to find it with the following.Store 30320Date 10/26/14Transaction ####Your bank will not show a pending transaction for the amount of $37.89, because it should be processed and settled as of 10/27/14. We have attached screen shots of the charge and credit showing as settled.We apologize for the confusion and hope that we see you again soon!Customer ServiceHollister Co.

Dear [redacted]
Thanks for contacting us about your issue. 
Please disregard that email you received about resale. It was sent in error. We are sorry for the inconvenience that has occurred. 
We would like to ask you to replace your order at Abercrombie.com. 
Your...

credit card has not been  charged for the cancelled order, and any authorization holds will drop off your account in three to five business days.
We apologize for the frustration  his has caused you and we look forward to hearing from you soon.
Sincerely,
Customer Service
Abercrombie & Fitch

Dear [redacted]
Thanks for contacting us about your issue. We have gone ahead and refunded $67.84 to the card you used on this order. Please allow 3-5 business days for your card issuer to process this refund and post your account.
Don't worry about returning the belt. You can go ahead and...

keep it. 
We are sorry for any inconvenience that has occurred. 
Sincerely
Customer Service
Abercrombie & Fitch

Dear [redacted]Thank you for writing back.Our gift cards are activated upon shipment, and do not need to be activated manually. As previously stated, we show this card was used for a purchase on December 28. As gift cards are like cash, we can not be responsible for lost or stolen gift cards. We have locked the card, and will send you the remaining $3.85 on a new gift card.Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted]The reply email that you sent was blank. Can you provide us with the following information from your visit? If you made a purchase, it will be located at the top of your receipt. If you did not make a purchase, please provide the date you visited the store, which brand it was, as well as Shopping Mall name and city.Store # or name:Date:Transaction #:Once we have the information from above, we will be able to follow up appropriately and come to a resolution for you.Sincerely,Customer ServiceAbercrombie & Fitch

So you guys have me waited for over a month and all you provide is a 20%?  I think I deserve more discount than that.
Regards,
[redacted]

It was a generic response to any matter raised with its complaint department.  Why would anyone accept that.  Its ok to leave this as unresolved, Anyone can shop at another store.
Regards,
[redacted]

issue not resolved, "she", I do not know this person
Regards,
[redacted]

The shipping carrier said the gate charge was charged by A&F and obviously A&F website policy don't clear describe the shipping cost,you may ask other people who can read mandarin, try to read their online return policy, there is a huge gap and misunderstanding. therefore I would not accept their response.
Regards,
[redacted]

Dear [redacted]We apologize for the experience that you had in our [redacted] Abercrombie & Fitch store location, and that you were sent home missing an item from your purchase. Your experience is one that we will be sharing with the proper business department and teams so that things like this do not...

happen in the future.We have gone ahead and refunded the $54.00 back to your Master Card ending in ####. Please allow 3-5 business days for this to appear and post to your account.Sincerely,Customer Service Abercrombie & Fitch

[redacted]
Thank you for contacting us about your order. We are sorry for any inconvenience that has been caused.The tax of 6.64 was charged on the Moose Onesie. This item is subject to tax as it is considered a costume, not clothing. Per the New York State Department of Taxation and Finance,...

costumes are not exempt from sales tax. [redacted]We hope this has answered your question. Again, we are sorry for any inconvenience that has been caused.Sincerely,Customer ServiceAbercrombie & Fitch

You are basically saying that you should NOT have rejected my order and put it through and now (even with the coupon you are offering me) are going to charge me MORE for the items I ordered than what was originally supposed to be charged?!? I am confused?! Why would you not just put the original order through at the prices that were originally quoted/charged instead of rejecting it and charging me more for the same items??
Regards,
[redacted]

Dear [redacted]
We apologize for your experience from over a year ago, can you confirm whether you sent a physical letter in to us or if you emailed us with attachments? 
The only contact we were able to locate from you with this contact information is from this past July inquiring about...

our school promotion:
"Dear Abercrombie,
Are you having your back to school promotion this year? And when does it begin?  The free jeans promotion, I didn't get a pair last year so I was hoping to get one this year.
Sincerely,
[redacted]"
To which we responded:
[redacted]
Thanks for emailing us about sales and promotions.
 
We currently do not have any information at this time about future sales and promotions. The Customer Service department finds out at the same time as our fans do. Keep checking our website for the latest styles
 
Be sure to also check us out on Instagram!
 
George
Customer Service
Abercrombie & Fitch"
If you did send a physical letter to us at Home Office, we do send out responses as well as resolve issues as they arrive to us. I apologize if your letter did not make it to us, but we would not have a way of tracking it. However I can assure you if we received it, you would have gotten a response. The best way to contact us in the future is via email, the way you emailed in to us in July.
Sincerely,
Customer Service
Hollister Co.

Please send me a 30% or 40% for all the troubles I went through.  I am willing to give your guys another chance.  I am a big fan of your clothes.
Regards,
[redacted]

Dear [redacted]
Thanks for contacting us about your issue. We are very sorry for the inconvenience that has occurred.
We have gone ahead and refunded $76.80 to your credit card (ending in ####). Please allow 3-5 business days for your card issuer to process the refund and post it to your...

account.
Again, we are truly sorry for the inconvenience that has occurred.
Sincerely,
Customer Service
Abercrombie & Fitch

Dear [redacted]Thanks for contacting us regarding your returns. We are sorry for the inconvenience that has occurred. Our system shows that order [redacted] was paid for with a MasterCard ending in [redacted]. We see that you have a few other orders with this card, so we have gone ahead and refunded the...

34.06 against one of those.Regarding order #[redacted] we have gone ahead and issued a refund via PayPal for this order. Please view the attached screenshot showing the transaction ID. Sincerely,Customer SerivceAbercrombie & Fitch