Abercrombie & Fitch

Dear [redacted]
We apologize for the inconvenience and misunderstanding that you have experienced. It appears that you were incorrectly charged for the tax on your order ####### in the amount of $10.50. We have gone ahead and issued a credit to your MC ending in ####please allow 3-5...

business days for this to appear and post to your account.
We appreciate your understanding in this matter and do hope that you will give us another chance! We have sent a 30% off promo code to the email address associated with your order.
Sincerely,
Customer Service
Abercrombie & Fitch

Dear [redacted]
We sincerely apologize that you feel that we are not giving your complaint much thought, we do appreciate your feedback and value you as a customer.
We do not currently have anything extra in terms of a chance to win a free item. However, we have significant promotions running on our websites at the moment as well as a couple door buster offers that are running online exclusively today.
We do hope to see you again soon!
Sincerely,
Customer Service
Abercrombie & Fitch

The email I have used to contact A&F customer service is [redacted]
 
The amounts charges you provided were what it suppose to be (also shows on the receipt), however on Amex GC ending####, there were two charges. One for $20.74(correct charge) and another for $41.47(falsely charged).  I have attached screen shot of the card statement showing that and the sales receipt.
 
As of today, the customer service has been ignoring my emails.  Never follow up with the resolution.  I was told they will have it fixed in two weeks.  I have patiently waited over a month and a half, no contact whatsoever.  I even email them again, and no response from them.
 
I will await your prompt response.
Regards,
[redacted]

I am still awaiting a refund. My paypal address is [redacted]@Gmail.com. This information was provided to the company before, and I have been waiting for a refund for over a month.

Dear [redacted]As a one time courtesy, we have issued a refund for this package.Please know that shipping to third party freight companies is against our policy. Please ship the orders to the address that is associated with your billing information. In the future, we will be unable to assist...

with any package errors that are shipping to third party freight companies. Sincerely,Customer ServiceAbercrombie & Fitch

I have reviewed the response made by the business in reference to complaint ID ##### and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I have 11 orders for sale clothes online from [redacted] NOV to [redacted] Dec.

I waited more than 3 weeks and did not get any items.I called the customer service,they told me,all of my orders were cancelled!After I placed the order,I only got the confirmation letters but there is no Cancellation letters been sent for me.

The customer service email to me that I can contact their principal Danielle only with email.I sent email to her several times but no reply.Desired Settlement: Please help me to reorder them and ship to me ASAP.I will very appreciate that.

Review: I ordered two jackets online on Oct. 31 (order # [redacted]). But when I received the package on Nov 8th, I found that A&F packed completely wrong items. The packing slip and the shipping label is correct, but the item inside the box is wrong. Only one sweater pant was inside that big box, which was not what I ordered. After called the customer service several times and spent a lot of time to explain this problem, they shipped me the grey jacket. But they do not have the navy jacket any more, and they do NOT want to refund me as well! This is so ridiculous! The attitude of the representative who answered my call on Dec. 17 was very bad. He refused to admit they shipped the wrong item. I have taken a picture for the wrong item I received. If necessary, I can upload the picture. This order has wasted me a lot of time, and I am definitely unhappy with this experience.Desired Settlement: Refund me for the navy jacket. And appologize to me for their unprofessional customer service.

Review: Order # [redacted]After multiple attempts of trying to find out why my credit card was charged $14.53 I have yet to find resolution. After a complaint regarding items purchased not being marked backordered, a refund for the shipping was supposed to be made which is still pending. Then on 4/13/13, this charge for $14.53 appeared on my bill and not one customer representative can tell me what it is for. I was given a ref # [redacted] that was intended to be used by the accounts team to research and resolve however I was never contacted nor was I able to get any follow up information on this. Also when asked to speak with a supervisor or someone else that may help, I was told that option was not available and that I had to take a picture of my receipt and email it back.Desired Settlement: I would like to know why I was charged this amount and promptly refunded. I would also like to know how not one customer service rep can tell me what this charge is for. After all the trouble this has caused, I would like to be compensated in a manner which tells me my time is valued.

Review: I bought two pairs of sandals from abercrombie and they will not replace them, the keep ripping at the toe, I provided them two card numbers that I would have used for purchase and the store location and they still will not replace after emails back and forth... I did all they asked and still no solution. when I spoke with customer service they said throw the first pair away and send in pics of the second pair and I did that!Desired Settlement: want two new pair of sandals...

Review: On or about 6 months ago I had a men fragrance from this company. As the rest of all my fragrances I had it stored nearby my shower, over a mirrored surface where I keep all the others also.Seems like this one, the container is a little fragile in its design, cause it had a normal fall within the container and crashed and all the liquid (fragrance) was lost. I called several times to the company s customer service number spoke to several people about this, I have an incident number and the last rep I spoke treated me so so bad. [redacted] INCIDENT ABERCROMBIEtalked to 866 681 3115 spoke to [redacted] 05/13/13talked to [redacted] on 05/21/13 will escalate to store againtalked to [redacted] 05/31/13 very rude, dialed #3 #1Desired Settlement: I had paid over 50.00 for this one, and I will give Abercrombie the benefit of the doubt that this container was in fact defective and will not happen again.