Abercrombie & Fitch

I have reviewed the response made by the business in reference to complaint ID ####### and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]Thank you for contacting us regarding your returns. We are sorry for the inconvenience that has occurred.Can you please reply to this email letting us know exactly which items were returned from these four orders?Once we have that information, we can investigate this issue...

further.Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted]
Thanks for emailing us at A&F about the email you received.  
Our intention with our marketing is to be fun and casual-we're sorry you didn't see it this way.  It is important to hear feedback provided by our customers, so we have documented your comments and will...

share them with the relevant business teams. 
To help make this right we have sent a $40 off promo code to the email [redacted], we hope that you will give us another chance and that we will see you again soon.
Sincerely,
Customer Service 
Abercrombie & Fitch

Dear [redacted]
Thanks for contacting us about your order. We are sorry for any inconvenience that has been caused.
Sometimes there are more requests for an item than we have inventory.  When this happens an item will go on back order.  If there is still demand for this item, it will...

remain in our inventory with a backorder date. 
In some situations the people who request our inventory take a quick look and see how many people have requested that item. They then "order" that many more of that item and place it in stock.  But, they forget that more orders are still coming in to our system after their quick look.  When this happens, the backorder becomes sold out.
If you would like to go ahead and make a new order for your jeans, we would be happy to honor the previous prices that you had. Just go ahead and place the new order, and then send us your new order number. We have sent you an email through our company email system that you can reply to with your new order number. Once we have the number, we can make the price adjustments.
Sincerely,
Customer Service
Abercrombie & Fitch

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Dear [redacted]Thanks for contacting us regarding your return. We are sorry for any inconvenience that has been caused. Per our return policy, the customer is responsible for the return shipping costs associated with whichever carrier they choose to ship their return with. The customer is...

responsible for all costs associated with returning the package. This includes the freight charge and any additional fees or taxes that will may charged by the shipping carrier.This gate fee was charged to you by the shipping carrier, not by our company. We have no control over charges and fees that your shipping carrier may charge.Again, we are sorry for any inconvenience that has been caused.Sincerely,Customer ServiceAbercrombie & Fitch

I feel that I should be refunded the $25, not the $7.31 that they claim is left on the card, because this was an e gift card, not a physical plastic gift card, we live in [redacted], and it was not lost or misplaced, and it was cashed out in [redacted] and the party that received the card was not in [redacted] nor was I for that matter...I am not frauding anyone...this company's website is obviously insecure and I will do my best to let everyone beware...I am glad that I did not spend in the hundreds....this company has no customer service...I did not receive replies from them...they are turning this whole thing around to make it look like it is my fault...I for one will have nothing to do with this company again...I have worked customer service for a major mail order corporation and this incident would have been resolved at the first call.
Regards,
[redacted]

Dear [redacted]We apologize that you feel this is not resolved, as we do appreciate your feedback and value you as a customer.The District Manager, [redacted] has reached out to you and would prefer to resolve this issue for you via phone or by email. She would like to address all of your concerns personally, being that she takes ownership of the store experience within that district.[redacted] ###-###-####[redacted]We feel that that is the best way to resolve your issue, as it pertains to a personal experience and we are unable to rectify the issue by means of correcting a transaction or billing inquiry.Sincerely,Customer ServiceAbercrombie & Fitch

Please close complaint [redacted] as the company has initiated the second refund successfully.  As of this morning the refund has posted to my account.  Thank you.

I have reviewed the response made by the business in reference to complaint ID #####, and find that this resolution is satisfactory to me.  However I will never be ordering from Hollister again because this was a nightmare and the pants I received today though marked a 7 are still at least 2" wider at the waist then all my other pairs of Hollister jeans...they are not a 28" waist. And if selling product like this is acceptable I'll find a new placebto purchase my jeans. I'm very very unhappy and have still received no refund as stated and as it is I get charged PayPal fees on any money going through because I have a business account and at this point I could care less if I ever get it.

Dear [redacted]
We apologize for the experience that your daughter had in one of our Abercrombie & Fitch fitting rooms. The District Manager of the location, [redacted] has been trying to contact you regarding the issue and would like to speak with you further about...

it. 
Please contact her at your earliest convenience, she will be happy to hear your concerns and to update you on Home Office's awareness of the issue, as well as get this resolved for you.
You can reach her on her direct line at ###-###-#### or email her directly at [redacted]
Sincerely,
Customer Service
Abercrombie & Fitch

Please keep this complaint open for few more weeks and I will inform you as soon as everything is resolved. I have been in touch with the business but it hasn't been fully resolved. Thank you, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much. 
Regards,
[redacted]

Dear [redacted]We have refunded $1.65 to the card you used on the store purchase. Please allow 3-5 business days for your card issuer to process the refund and post it to your account.Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted]We apologize for the inconvenience of this matter and we have reached out to you privately to resolve this. You have been issued a refund back to your Visa ending in #### for a total amount of $78. If you have any additional questions regarding this incident, please contact us directly...

with the contact information that was given to you via email as well as voice mail.Sincerely,Customer ServiceAbercrombie & Fitch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ###### and find that this resolution is satisfactory to me.
 
 
Hollister Co.:
 
Please send the merchandise credit to [redacted] [redacted]
 
Regards, 
[redacted]

Dear [redacted]
Thanks for contacting us about your order. We are sorry for the inconvenience that has occurred. 
It looks like this order was cancelled due to the fact that you have disputed a charge with us in the past. However, we have reviewed the dispute, and we see that the order should...

not have been cancelled due to this issue.
We removed the dispute flag from your information, so you should have no problem placing orders in the future. 
We sent a promo code to your email and would be happy to offer you free shipping on your next order. 
We apologize for the inconvenience that has occurred.
Sincerely,
Customer Service
Abercrombie & Fitch

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because the credit card account is closed due to a merge with another account. I did not recieve the $17.48 in the relevant PDF's provided. I request a compromise of half the cost $8.74 in store credit due to the missing cost that was no where to be found. 
Regards,
[redacted]

Dear [redacted]
We apologize for the delay in receiving your order ##### and for the miss communication in the emails between you and our customer service representatives.
We show that we have already issued you a credit for the amount of $98 to your Mastercard ending in #### We issued the...

credit on 10/9/14, it can take up to 5 business days for the credit to post to your account. We have attached a screen shot of the credit being issued for your records.
Again, we apologize and appreciate the feedback. We do hope we will see you again soon!
Sincerely,
Customer Service
Abercrombie & Fitch

I have reviewed the response made by the business in reference to complaint ID ###### and find that this resolution is satisfactory to me.
Regards,
[redacted]