Abercrombie & Fitch

Dear [redacted] Thank you for contacting us regarding your issueWe sincerly apologize for the inconvenience that has been caused, and for the level of service that you received from our phone agentPlease know that the service you received is neither standard or typical, and we are truly sorry.We have sent this issue to our call center for review.Regarding your incorrect itemWe have gone ahead and issued a full refund for that itemDon't worry about sending the wrong items back to usYou can go ahead and keep themWe have also sent a 40% promotional code to your email address [redacted] Please know that this code does expire in daysAgain, we are sorry for the inconvenience that has occurred.Sincerely,Customer ServiceAbercrombie & Fitch

I am still awaiting a refundMy paypal address is [redacted] @Gmail.comThis information was provided to the company before, and I have been waiting for a refund for over a month

Dear [redacted] ,Thank you for writing backWe are truly sorry for the inconvenienceThe screenshot we sent is the only record of transaction we have with your cardAs shown, we show that only an authorization was made.We are unable to refund anything on this order, as we show nothing was capturedOur system only allows us to issue refunds against captured fundsYou will need to contact your card issuer and inquire about their policies regarding authorizations and authorization holdsPlease feel free to share the screenshot we sent with your bank to show that we have captured nothing against this transaction.Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted] Thanks for emailing us at A&F about the email you received Our intention with our marketing is to be fun and casual-we're sorry you didn't see it this way It is important to hear feedback provided by our customers, so we have documented your comments and will share them with the relevant business teams To help make this right we have sent a $off promo code to the email [redacted] , we hope that you will give us another chance and that we will see you again soon Sincerely, Customer Service Abercrombie & Fitch

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ###### and find that this resolution is satisfactory to me Hollister Co.: Please send the merchandise credit to [redacted] Regards, [redacted] **

Dear [redacted] Thank you for providing us with the details of your experience, which we forwarded on to the appropriate District ManagerWe wanted her to be able to reach out to you and address your concerns directlyShe has confirmed that she did speak with you and that this has been resolved.Again, we appreciate your feedback and sincerely apologize for your experienceWe do hope that you visit our stores again soon!Sincerely,Customer Service Abercrombie & Fitch

Thank you for contacting us about your gift cardWe are truly sorry for any inconvenience that has been caused Typically, gift cards are not able to be returned for a refundHowever, since this order did not ship within the promised timeframe, we will go ahead and issue a refund as a courtesy to you We have gone issued a full refund to the card you used to place the orderPlease allow 3-business days for your card issuer to process the refund and post it on your account Don't worry about sending the card back to usWe have removed the balance from it, so you can just throw it away We are truly sorry for the inconvenience that has been caused Sincerely Customer Service Abercrombie & Fitch

Dear [redacted] , We sincerely apologize for the inconvenience of this experience, and want to get this resolved for you as quickly as possible We have looked over the details of this incident and unfortunately we will not be able to issue you a credit to a new form of paymentWe are only able to issue you a credit to the original form of payment or on a merchandise card, as stated on the back of our store receipts and online under return/exchange information If you have a new account linked to your old account that you closed due to incurred fees, then the credit will post to your new accountWe do show that the refund was successfully processed to your Visa ending in #### However as a one-time courtesy we will issue you a new refund in the form of merchandise credit for the amount of $Please respond to this with the mailing address that you would like it to be sent to Sincerely, Customer Service Hollister Co

I feel that I should be refunded the $25, not the $that they claim is left on the card, because this was an e gift card, not a physical plastic gift card, we live in [redacted] , and it was not lost or misplaced, and it was cashed out in [redacted] and the party that received the card was not in [redacted] nor was I for that matter...I am not frauding anyone...this company's website is obviously insecure and I will do my best to let everyone beware...I am glad that I did not spend in the hundreds....this company has no customer service...I did not receive replies from them...they are turning this whole thing around to make it look like it is my fault...I for one will have nothing to do with this company again...I have worked customer service for a major mail order corporation and this incident would have been resolved at the first call Regards, [redacted]

Dear [redacted] We sincerely apologize that you feel that we are not giving your complaint much thought, we do appreciate your feedback and value you as a customer We do not currently have anything extra in terms of a chance to win a free itemHowever, we have significant promotions running on our websites at the moment as well as a couple door buster offers that are running online exclusively today We do hope to see you again soon! Sincerely, Customer Service Abercrombie & Fitch

Dear [redacted] We have refunded $to the card you used on the store purchasePlease allow 3-business days for your card issuer to process the refund and post it to your account.Sincerely,Customer ServiceAbercrombie & Fitch

The following is the customer replies to me:—————————————————————————�...⇄ Via Email [redacted] )12/23/10:AMHey ***Thanks for contacting A&F about your order ######.Sorry about thatIt looks like we accidentally sent you the wrong responseWe apologizeYour order was canceled because it is against our policy to ship to third party freight companies and the address where you shipped is a third party freight companyIf you are still interested in receiving your merchandise, reorder at Abercrombie.com and use the address associated with your billing informationResearch & ResolutionAbercrombie & Fitch“————————————————————————...⇄ service reply to me and reply to Revdex.com is given a different rhetoric, quite differentThe company to resolve customer complaints are very bad.Reply contradictory,Before they had to confirm my shipping address is not the so-called freight company,now the same problems appeared again.Customer service is not professional, and handling of complaints of slow, have no respect for the customer,In order to avoid their so-called risk,Slander my credit card security problems,In the case of no communication, cancel my order.There is no solution to the problem of the sincerity and determination.So, I can not accept their offer,Please take out sincerity to resolve complaints Regards, [redacted] ***

Dear [redacted] We apologize for the delay in receiving your order ##### and for the miss communication in the emails between you and our customer service representatives We show that we have already issued you a credit for the amount of $to your Mastercard ending in #### We issued the credit on 10/9/14, it can take up to business days for the credit to post to your accountWe have attached a screen shot of the credit being issued for your records Again, we apologize and appreciate the feedbackWe do hope we will see you again soon! Sincerely, Customer Service Abercrombie & Fitch

You are basically saying that you should NOT have rejected my order and put it through and now (even with the coupon you are offering me) are going to charge me MORE for the items I ordered than what was originally supposed to be charged?!? I am confused?! Why would you not just put the original order through at the prices that were originally quoted/charged instead of rejecting it and charging me more for the same items?? Regards, [redacted] ***

Dear ***Thank you for contacting us about your orderWe are sorry for the inconvenience that has been caused.We have gone ahead and issued a full refund of $to the card you used on this orderPlease allow 3-business days for your card issuer to process the refund and post it to your account.We were unable to find any contacts to our customer service department regarding this orderIn the future, you can always email us at [email protected] or call us at ###-###-####, and we can help you out with your issue.Again, please accept our sincere apologies for the inconvenience that has been caused.Sincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted] Thanks for contacting us about your issue Please disregard that email you received about resaleIt was sent in errorWe are sorry for the inconvenience that has occurred We would like to ask you to replace your order at Abercrombie.com Your credit card has not been charged for the cancelled order, and any authorization holds will drop off your account in three to five business days We apologize for the frustration his has caused you and we look forward to hearing from you soon Sincerely, Customer Service Abercrombie & Fitch

Dear ***As a one time courtesy, we have issued a refund for this package.Please know that shipping to third party freight companies is against our policyPlease ship the orders to the address that is associated with your billing informationIn the future, we will be unable to assist with any package errors that are shipping to third party freight companiesSincerely,Customer ServiceAbercrombie & Fitch

Dear [redacted] Thank you for contacting us regarding your refundWe are sorry for any inconvenience that has been caused Our system shows that the three items were received as a return, and we show that the refund of was sent for refund on October 15th, and refunded successfully on October 17th Please view the attached screenshots showing our order management system and our merchant card processing system which shows the successful return and refundOn the October 17th line, the "event type" shows as "refunded", which means it processed successfully If this refund had failed, the event type would show "failed" As our system shows that this has been refunded successfully, you will need to contact your card issuer for further information if you still do not see this refund on your accountPlease feel free to share the screenshots we sent with your bank Again, we are sorry for any inconvenience that has occurred Sincerely, Customer Service Abercrombie & Fitch

Dear [redacted] We apologize for your experience from over a year ago, can you confirm whether you sent a physical letter in to us or if you emailed us with attachments? The only contact we were able to locate from you with this contact information is from this past July inquiring about our school promotion: "Dear Abercrombie, Are you having your back to school promotion this year? And when does it begin? The free jeans promotion, I didn't get a pair last year so I was hoping to get one this year Sincerely, [redacted] " To which we responded: [redacted] Thanks for emailing us about sales and promotions We currently do not have any information at this time about future sales and promotionsThe Customer Service department finds out at the same time as our fans doKeep checking our website for the latest styles Be sure to also check us out on Instagram! George Customer Service Abercrombie & Fitch" If you did send a physical letter to us at Home Office, we do send out responses as well as resolve issues as they arrive to usI apologize if your letter did not make it to us, but we would not have a way of tracking itHowever I can assure you if we received it, you would have gotten a responseThe best way to contact us in the future is via email, the way you emailed in to us in July Sincerely, Customer Service Hollister Co

I have reviewed the response made by the business in reference to complaint ID ###### and find that this resolution is satisfactory to me Regards, [redacted] ***