Abercrombie & Fitch

Dear ***,Thank you for contacting us about your orderWe are sorry for the inconvenience that has been caused. Once the order arrives in the UK, *** is supposed to contact the consignee to secure customs paymentWe are sorry to hear that *** did not contact you, and the package has since
been destroyed.We have gone ahead and issued a full refund for this order in the amount of $USDPlease allow 3-business days for your card issuer to process the refund and post it to your account.Again, we are very sorry for the inconvenience that has occurred.Sincerely,Customer ServiceAbercrombie & Fitch

Dear ***Thank you for writing backE Gift cards are subject to the same terms and conditions as physical cards, and can not be replaced if lost or stolen.Sincerely,Customer ServiceAbercrombie & Fitch

Dear ***Thanks for contacting us about your orderUnfortunately we were unable to use the information you provided to fulfill your order. Your credit card has not been charged and any authorization hold will drop off of your account in three to five business days. If you
replace your order online, please make sure of the following:The billing address matches what your credit card company has on fileThe address to which you are shipping is a valid shipping destination.We apologize for any inconvenience this caused you.Sincerely,Customer ServiceAbercrombie & Fitch

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***
Thanks for contacting us about your returnWe are truly sorry for any inconvenience
Once a return is received at our distribution center, it can take up to two weeks for it to be processedThis is just due to the high volume of return packages that we receiveWe
apologize for any inconvenience this may cause
We have gone ahead and issued a full refund for this packagePlease allow 3-business days for your card issuer to process this refund and post it to your account
Sincerely,
Customer Service
Abercrombie & Fitch

Dear ***
We apologize for the experience you had making an in store purchaseWe would be happy to look in to this further for you, but we were unable to locate your previous contacts to us with the first and last name and email that you provided below
*** ***
***
We
want to make sure that you haven't already provided us with the information we need to research this furtherFrom what we can see on our end, the transaction information you provided correlates to the attachmentsIt shows that we have charged separate cards as follows:
Amex GC ending #### $
Amex GC ending #####$
Amex GC ending #### $
Gift Card ending #### $
If you could provide us with alternate contact information that you may have used, so we can look up the incident, or if you have a reference # we would be happy to start there
Sincerely,
Customer Service
Abercrombie & Fitch

Dear ***,Thanks for contacting us about your ordersWe are truly sorry for any inconvenience that has occurred. It looks like your orders were cancelled by our fraud team due to suspected fraudWe are unsure what triggered the fraud review, as our fraud team does not release that
information. They have informed us that they have made a notation on your orders that these are not fraudulentFuture purchases should go through without issue. Please feel free to go ahead and replace your orders onlineWe will be happy to waive your shipping charges and match your previous purchase pricesWe have sent you an email that you can reply to with your new order numbers. Also, please note that no credit card information is shown on the invoice, or sent in any way with any online order.Sincerely,Customer ServiceAbercrombie & Fitch

Dear ***,We apologize for the confusion in your order #####Our holiday shipping promotion, guaranteeing in stock items by Christmas had exclusions that were detailed on the Shipping & Handling pageWe have attached a screenshot of the details, where it states that it "Excludes orders
containing Fine Fragrance and Body Mist purchases, and orders shipping to P.OBox, APO and FPO addresses."Orders with any of the above exclusions will still be shipped via smart postHowever, we have tracked your order and it shows that has arrived at the FedEx Smart Post Destination in *** **There is a chance that you will receive it before the expected ship date.We sincerely apologize for the inconvenience and do hope that you will give us another chance! We have sent you a 30% off promo code for you to use on your next purchase for the inconvenience.Customer Service Hollister Co

Dear ***We are very sorry for the inconveience that has been causedThe quickest way for us to send you a refund is via PayPal. Can you write back and let us know if *** is the email your PayPal account is under? If you don't have a PayPal account, once we send the
money, you can easily create one and receive the funds. Just write back and let us know what email to send it toOnce we have that we will get it sent out right away.Sincerely,Customer ServiceAbercrombie & Fitch

Dear ***,
We apologize for the delay in our response and for the experience you have had trying to get your refundWe would like to get this solved for you as quick as possible, and can send you your refund via Paypal if you could provide us with your email address associated with your
Paypal account
Once we have that, we can submit for your refund within the next business day
Again we sincerely apologize for the inconvenience and hope that you will give us another chance!
Sincerely,
Customer Service
Hollister Co

Dear ***Thanks for contacting us about your returnWe are sorry for the inconvenienceWe have gone ahead and refunded $to your Visa ending in *** Please allow 3-business days for your card issuer to process the refund and post to your account.Sincerely,Customer
ServiceAbercrombie & Fitch

Dear ***We appreciate you taking the time to send us your feedback and we apologize for the service you received while visiting one of our storesOur leadership team works very diligently to make sure experiences like the one you described, do not happen.We would like to forward this to the
appropriate teams to ensure that this does not happen againWe would also like to offer you a promotion to use on your next purchase, either online or in a store to help make this rightHowever, we will need to know which brand you were visiting? We have both Abercrombie & Fitch and Hollister locations in the *** Mall in ***Sincerely,Customer ServiceAbercrombie & Fitch

Dear ***We apologize that we had to cancel your original order, and that you never received communication on the statusIt appears that your email address that was used to place the order was entered incorrectly by mistake of the CSR that placed your order.However, we do want to make this
right and are sending you the Jack Creek Twill Parka, size Large in Navy (#####) at no additional charge with Next Day shippingYour new order number is ##### and you should receive an email confirmation shortly, followed by a shipment confirmation containing the tracking information.We do hope that this experience has not over shadowed your perception of us and we hope to see you shopping with us again!Customer Service Hollister Co

Store number #####Register number ####Transaction number ####Date/ time November 30, at :03amCashier number ####Regards,
*** ***

Dear ***,Thank you for writing backOur online return policy states the following:If you choose to use your own carrier you will be responsible for return shipping costs.This refers to any costs that the carrier may chargeWe are unable to list all potential charges that every shipping carrier may charge, as we have no knowledge of what specific fees different carriers charge, nor do we have any control over these fees.The copy of the receipt that you sent shows that it was provided by "** ***"As we previously stated, our company did not charge the "gate charge" You will need to speak to ** *** regarding this charge, as it was not levied by Abercrombie & Fitch.If you have a receipt from our company showing this charge, we will be happy to take another look.Sincerely,Customer ServiceAbercrombie & Fitch

Dear ***Thanks for contacing us about your orderWe are sorry for the inconvenience that has occurredWe have gone ahead and refunded $to the card you used on this orderPlease allow 3-business days for your card issuer to process this refund and post it to your account.Additionally,
please note that the tracking information on both your original order and the reshipment show the packages were successfully deliveredSince there are issues receiving packages at this address, we request that you use an alternate address on future orders.Sincerely,Customer ServiceAbercrombie & Fitch

Dear ***Thank you for contacting us regarding the transaction on your accountWe are truly sorry for any inconvenience that has been causedWe believe that we have located the transaction that was made with your card, and that transaction was cancelled on Feb 22. Please contact your card
issuer to report the unauthorized use of your card, and dispute any unauthorized charges that were madeYour card issuer will then reimburse you for any fraudulent charges that you incurred.If you wish to file a police report, you may do so, and then have the reporting officer fax us a request for information on offical department letterhead to ###-###-####Once we receive the request, we can provide the police with any information they may require to investigate the fraudulent use of your card. Again, we sincerly apologize for any inconvenience that has been causedSincerely,Customer ServiceAbercrombie & Fitch

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I still feel that this business needs to work on their return procedure and keeping all the customer service representatives on the same page, when it comes to orders and processesI also feel that the representatives do not feel the need to answer each customers questions and only provide minimal information. Being told that they had my return, and then did not, was absolutely frustratingI also found it slightly insulting when I was told my return smelled like smoke, when I live in a smoke free home, and do not smoke myself. Other than the above comments, I feel that everything has been resolvedI will not continue my business with Abercrombie and Fitch in the future
Regards,
Matthew Tuveson

Dear ***,
We sincerely apologize for the delay in our response from your first contact with us regarding your return that you sent in in AugustWe have submitted a refund of $to your PayPal account associated with the email address you provided, and it is showing claimed/completed on our end as of 11/17/14.
Again we apologize for this experience and do hope you will give us another try! We have sent you a 30% off promo code to the email address provided for your next shopping experience with us
Sincerely,
Customer Service
Hollister Co

Possibly didn't give it more thought than the physical letter I send to the company. It's a great promotion, the reason the letter was sent was because It was difficult to get another chance at winning and it was very distressing considering the avenue selected through mobile technology. I perfer physical letter over e-mail. I was hoping for another card, I would have forgot about it, then a few weeks ago I noticed the letter I send on my desktop and didn't feel like anything I also want to point out that I have shopped at your store many times after that. well, here, I think your promo ended and I have to wait another year for another chancecould you send me an extra chance at the current promotion even if it isn't for jeans?